Follett Horizon Elite HMD1010R User manual

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 1
Horizon Elite™ 1010/1410 Ice Machines
(Remote Condensing)
User Guide
After Serial Number L60417
Please visit www.follettice.com/technicaldocuments
for the Operation and Service manual for your unit.
Installation and Service Videos:
www.follettice.com/servicevideolibrary
01252592R03
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide
carefully before you begin your installation.
Should you need technical help, please call our Technical Service group at [phone] or [phone].
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notied within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
HCD1010R/N, HCD1410R/N,
HMD1010R/N, HMD1410R/N,
HCF1010R/N, HCF1410R/N,
HMF1010R/N, HMF1410R/N

2 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
CAUTION
• Warranty does not cover exterior or outside installations.
• Moving parts. Do not operate with front cover removed.
• Hot parts. Do not operate with cover removed.
• To reduce risk of shock, disconnect power before servicing.
• Drain line must not be vented.
• Water supply must have particle ltration.
• Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution label
on product and follow instructions carefully.
• Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
Specications
Electrical
Separate circuit and equipment ground required.
Evaporator unit
Standard electrical: 115/60/1
Maximum fuse: 15A
Amperage: 5A
Condensing unit
Electrical Min Circuit
Ampacity
Max Circuit HVACR
breaker size
1010 Single-Phase (Tecumseh AJA7490ZXDPN)
208-230 V, 60 Hz
10.7A 15A
1010 Single-Phase (Tecumseh ASFR9510ZNAMC1) 10.7A 15A
1410 Single-Phase (Tecumseh AWA9513ZXDPN) 19.3A 30A
1410 Single-Phase (Tecumseh ASFS9516ZNAMC1) 16.4A 25A
1010 3-Phase (Tecumseh AWA9490ZXTPN) 9.9A 15A
1010 3-Phase (Tecumseh ASFR9511ZFAMC1) 9.9A 15A
1410 3-Phase (Tecumseh AWA9517ZXTPN) 14.2A 25A
1410 3-Phase (Larkin AWA9517ZXTPN) 15A 15A
1410 3-Phase (Larkin LZT015M6CFIM) 15A 20A
Evaporator plumbing
§3/8" OD push-in water inlet (connection inside machine) - 3/8" OD tubing required.
§Water shut-off recommended within 10 feet (3 m).
§Follett recommends installation of Follett water lter system (part# 00130286) in ice machine inlet water line.
Flush drain plumbing
§3/4" MPT ush drain connection at the rear of the machine.
§Drain must slope 1/4" inch per foot (6 mm per 30.4 cm).
§Drain line should not be shared with any other piece of equipment.
§Drain line cannot be reduced to a size smaller than 1 inch.
§Drain should be piped without a vent.

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 3
3/4" barb x 3/4" FPT
1" Stand pipe/Drain
2 ft. x 1" OD
silicone tubing
Minimum 8"
radius
3/4" MPT x 1" slip
1" PVC Drain
2 ft. x 1" OD
silicone tubing 3/4" MPT x 1" slip
3/4" barb x 3/4" FPT
1'
1/4" per foot
(6,4 mm per 0,3 m)
Chassis drain plumbing
§Plug must be removed from John Guest tting.
§Route 3/8" drain tubing through knockout in back of docking station and insert fully into John Guest tting
connection at the rear of the machine chassis. Route other end of 3/8" drain tubing to drain.
§Drain must slope 1/4" inch per foot (6 mm per 30.4 cm).

4 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
Ambient
Evaporator unit
Air temperature 100 F/38 C max. 50 F/10 C min.
Water temperature 90 F/32 C max. 45 F/7 C min.
Water pressure 70 psi max. (483 kPa) 10 psi min. (69 kPa)
Condenser unit
Air temperature 120 F/49 C max. –20F/–29C min.
Refrigeration
§3/8" liquid line
§5/8" suction line
Note: Rack system installations require a capacity of 10,000 BTU/hr for 1010 machines and 13,000 BTU/hr for
1410 machines at 0 F (–18 C) evaporator temperature. Evaporator pressure regulator (not supplied) is
required.
Weight
Evaporator unit: 125 lbs (57 kg)
Condensing unit:
Horizon Elite 1010 series Horizon Elite 1410 series
Approximate
ship weight
260 lb (118 kg) – All others
212 lb (96 kg) – Tecumseh ASFS9516ZNAMC1
232 lb (105 kg) – Tecumseh AJA7490ZXDPN
270 lb (122 kg) – Tecumseh AJA7490ZXDPN
234 lb (106 kg) − Tecumseh ASFS9516ZNAMC1
230 lb (104 kg) – three phase (Larkin)
Approximate
net weight
250 lb (114 kg) – All others
180 lb (82 kg) – Tecumseh AJA7490ZXDPN
200 lb (91 kg) – Tecumseh ASFS9516ZNAMC1
260 lb (118 kg) – Tecumseh AWA9513ZXDPN
202 lb (92 kg) – Tecumseh ASFS9516ZNAMC1
210 lb (95 kg) – three phase (Larkin)
Ice production
1010 ice machine capacity/24 hrs.
Ambient Air Temperature F/C
Evap Potable Water Temperature F/C
F 60 70 80 90 100
C16 21 27 32 38
50 1051 978 906 834 763 lbs
10 477 444 411 379 346 kg
60 994 925 855 796 737 lbs
16 451 420 388 361 335 kg
70 937 871 805 758 711 lbs
21 425 395 365 344 323 kg
80 904 839 774 727 680 lbs
27 410 381 351 330 309 kg
90 872 807 743 696 648 lbs
32 396 366 337 316 294 kg
1410 ice machine capacity/24 hrs.
Ambient Air Temperature F/C
Evap Potable Water Temperature F/C
F 60 70 80 90 100
C16 21 27 32 38
50 1474 1372 1269 1212 1154 lbs
10 669 623 576 550 524 kg
60 1385 1292 119 8 114 8 1097 lbs
16 628 586 544 521 498 kg
70 1296 1212 1127 1083 1039 lbs
21 588 550 5 11 492 472 kg
80 1239 115 5 1072 1030 988 lbs
27 562 524 487 468 449 kg
90 90 118 1 1099 1017 976 lbs
32 32 536 499 462 425 kg

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 5
Dimensions and clearances
§Entire front of ice machine must be clear of obstructions/connections to allow removal.
§1" (26 mm) clearance above ice machine for service.
§1" (26 mm) minimum clearance on sides.
§The intake and exhaust air grilles must provide at least 250 sq in (1615 sq cm) of open area.
§Air-cooled ice machines – 18" (458 mm) minimum clearance between discharge and air intake-grilles.
A 21.26" (54.0 cm)
B21.11" (53.6 cm)
C23.77" (60.4 cm)
D2.66" (6.8 cm)
E19.59" (49.8 cm)
F16.00" (40.6 cm)
G2.73" (6.9 cm)
H2.28" (15.3 cm)
I6.04" (5.8 cm)
J22.00" (55.9 cm)
K22.69" (57.6 cm)
A
B
C (1410 ONLY)
D (1410 ONLY)
NEMA 5-15
RIGHT ANGLE
E
F
H
J
I
G
K
1410 ONLY
1410 ONLY

6 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
Condensing unit
W1
D1
H1
W1
D1
H1
1010/1410 single phase (Tecumseh)
1010 three phase (Tecumseh)
1410 three phase (Larkin)
Horizon Elite 1010 series Horizon Elite 1410 series
W1 Width 36.25" (91.4 cm) – AJA7490ZXDPN and
AWA9490ZXTPN
38.10" (96.8 cm) – all others
36.25" (90.1 cm) – single phase (Tecumseh)
37.75" (95.9 cm) – three phase (Larkin)
D1 Depth 25.50" (64.8 cm) – AJA7490ZXDPN and
AWA9490ZXTPN
21.50" (54.6 cm) – all others
25.50" (64.8 cm) – single phase (Tecumseh)
28.25" (71.6 cm) – three phase (Larkin)
H1 Height 26.10" (66.3 cm) – AJA7490ZXDPN and
AWA9490ZXTPN
28.50" (20.3 cm) – all others
26.10" (66.3 cm) – single phase
19.75" (50.2 cm) – three phase (Larkin)
Electrical single phase – 208-230/60/1
three phase – 208-230/60/3
single phase – 208-230/60/1 (Tecumseh)
three phase – 208-230/60/3 (Larkin)
Minimum circuit ampacity single phase – 10.7A
three phase – 9.9A
single phase – 19.3A (Tecumseh AWA9513ZXDPN)
single phase – 16.4A (Tecumseh ASFS9516ZNAMC1)
three phase – 14.2A (Tecumseh AWA9517ZXDPN)
three phase – 15A (Larkin)
Maximum overcurrent
protection
single phase – 15A
three phase – 15A
single phase – 30A (Tecumseh AWA9513ZXDPN)
single phase – 25A (Tecumseh ASFS9516ZNAMC1)
three phase – 25A (Tecumseh AWA9517ZXDPN)
three phase – 15A (Larkin LZT015M6CFIM)
three phase – 20A (Larkin LCH0015MCACZ)
Outdoor condensing unit
operating limits
(air temperature)
min –20 F (–29 C)
max 120 F (49 C)
min –20 F (–29 C)
max 120 F (49 C)
Maximum refrigerant line run
length
100' (30.5 m) 100' (30.5 m)
Maximum line rise above
evaporator
35' (10.7 m) 35' (10.7 m)
Evaporator mounting above
condenser
15' (4.6 m) 15' (4.6 m)
Maximum refrigeration line
drop without oil trap
15' (4.6 m) 15' (4.6 m)
Refrigerant charge 12.5 lb required at installation 12.5 lb – single phase (Tecumseh)
10 lb – three phase (Larkin)
required at installation
Approximate ship weight 260 lb (118 kg) – All others
212 lb (96 kg) – Tecumseh ASFS9516ZNAMC1
232 lb (105 kg) – Tecumseh AJA7490ZXDPN
270 lb (122 kg) – Tecumseh AJA7490ZXDPN
234 lb (106 kg) − Tecumseh ASFS9516ZNAMC1
230 lb (104 kg) – three phase (Larkin)
Approximate net weight 250 lb (114 kg) – All others
180 lb (82 kg) – Tecumseh AJA7490ZXDPN
200 lb (91 kg) – Tecumseh ASFS9516ZNAMC1
260 lb (118 kg) – Tecumseh AWA9513ZXDPN
202 lb (92 kg) – Tecumseh ASFS9516ZNAMC1
210 lb (95 kg) – three phase (Larkin)

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 7
Operation
Cleaning/sanitizing and preventive maintenance (all models)
Note: Do not use bleach to sanitize or clean the icemaker.
Preventive maintenance
Periodic cleaning of Follett’s icemaker system is required to ensure peak performance and delivery of clean,
sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as
recommended, and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system,
in most cases, should be performed by your facility’s maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be
covered under the Follett warranty.
Weekly exterior care
The exterior may be cleaned with a stainless cleaner such as 3M Stainless Steel Cleaner & Polish or equivalent.
Monthly condenser cleaning (air-cooled icemaker only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air-cooled icemakers to ensure
optimal performance.
2. When reinstalling counter panels in front of remote icemakers, be sure that ventilation louvers line up with
condenser air duct.
Semi-annual evaporator cleaning (every 6 months)
WARNING
• Wear rubber gloves and safety goggles (and/or face shield) when handling ice machine cleaner or sanitizer.
CAUTION
• Use only Follett approved SafeCLEAN Plus™ cleaning solution.
• DO NOT USE BLEACH.
• It is a violation of federal law to use these solutions in a manner inconsistent with their labeling.
• Read and understand all labels printed on packaging before use.
Note: Complete procedure for cleaning an sanitizing MUST be followed. Ice must be collected for 10minutes
before putting ice machine back into service.
Fig. 1
1. Press the CLEAN button. The machine will drain. The
auger will run for a short time and then stop. Wait for
the LOW WATER light to come on. LO WATER

8 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
Fig. 2
2. Follow the directions on the SafeCLEAN Plus
packaging to mix 1 gal. (3.8 L) of Follett SafeCLEAN
Plus solution. Use 100 F (38 C) water.
3. Using a 1 quart (1L) container, slowly ll cleaning cup
until CLEANER FULL light comes on. Do not overll.
4. Place one SaniSponge™ cleaning sponge in
remaining sanitizing and cleaning solution and retain
for Step 9.
Note: Do not use bleach to sanitize or clean the icemaker.
CLEANER FULL
Fig. 3
5. Replace cover on cleaner cup. Machine will clean,
then ush 3 times in approximately 15 minutes. Wait
until machine restarts.
15
Fig. 4
6. To clean/sanitize ice transport tube – Press power
switch OFF

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 9
Fig. 5
7. Disconnect coupling as shown.
Fig. 6
8. Using disposable foodservice grade gloves, insert dry
SaniSponge cleaning sponge.
9. Insert SaniSponge cleaning sponge soaked in
SafeClean Plus (from Step 4).
10. Push both SaniSponge cleaning sponges down ice
transport tube with supplied pusher tube. 1
2
3
16"
(407 mm)
Fig. 7
11. Remove and discard 16 inch (407 mm) pusher tube.

10 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
Fig. 8
12. Reconnect coupling. Press power switch ON. Ice
pushes SaniSponge cleaning sponges through ice
transport tube.
Fig. 9
13. Place a sanitary (2 gal. or larger) container in bin or
dispenser to collect SaniSponge cleaning sponges
and ice for 10 minutes.
14. Collect 5.5 lbs (3 kg) of ice from unit. Discard ice and
SaniSponge cleaning sponges.

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 11
Wiring diagram, evaporator unit
Gearmotor data
Gearmotor current 2.8A @ 115 V
Gearmotor torque-out (high amp) trip point: 5.6A
Resistance of windings
115 vac gearmotor (Bison):
White to Black: 3Ω
White to Red: –3Ω
Red to Black: 6Ω

12 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
1010 Single-phase condensing unit wiring diagram (Tecumseh AJA7490ZXDPN )
T1
BLACK
COMPRESSOR
CONTACTOR
T1
L1
T2
L2
RECEIVER
HEATER
L3
L2
T3
T2
COMPRESSOR
CONTACTOR COIL
see note A
TERMINAL
BOARD P1
HP LP
T3
L3
START
CAPACITOR
WITH BLEEDER
RESISTOR
4
6
1
L2 L3 T3 T1 F1 F2
FC
FAN 1
POTENTIAL RELAY
see note B
5
2
FAN 2
L1
CRANK CASE
HEATER
COMPRESSOR
TERMINAL
C
GRD
L1
SRRED
YELLOW
RED
BLACK
YELLOW
RUN
CAPACITOR
HEATER
THERMOSTAT
POWER SUPPLY
230-60-1
COMPRESSOR CONTACTOR
NC AUXILIARY SWITCH

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 13
1010 Single-phase condensing unit wiring diagram (Tecumseh ASFR9510ZNAMC1 )

14 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
1410 Single-phase condensing unit wiring diagram (Tecumseh ASFS9516ZNAMC1 )

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 15
1010 Three-phase condensing unit wiring diagram (Tecumseh ASFR9511ZFAMC1 )

16 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
3-phase condensing unit wiring diagram (Larkin)

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 17
Refrigeration system
1010 - Refrigerant pressure data
Air-cooled condensers (air) 60 F/16 C 70 F/21 C 80 F/27 C 90 F/32 C 100 F/38 C
Pressure (psig) discharge/suction 202/33 229/35 255/37 275/38 295/39
1410 - Refrigerant pressure data
Air-cooled condensers (air) 60 F/16 C 70 F/21 C 80 F/27 C 90 F/32 C 100 F/38 C
Pressure (psig) discharge/suction 198/31 233/32 268/34 287/36 305/37
Refrigeration system diagram
EVAPORATOR UNIT
CONDENSER
CONDENSER UNIT
HEAD CONTROL VALVE CHECK VALVE
COMPRESSOR
LOW SIDE
SERVICE VALVE
W/ SERVICE PORT
RECEIVER
HIGH SIDE
SERVICE VALVE
W/ SERVICE PORT
FILTER-DRIER
SIGHT GLASS
HIGH SIDE
SERVICE VALVE
W/ SERVICE PORT
LOW SIDE
SERVICE VALVE
W/ SERVICE PORT
FILTER
HEAT EXCHANGER
LOW SIDE
SERVICE PORT
LOW SIDE
SERVICE VALVE
W/ SERVICE PORT
HIGH SIDE
SERVICE VALVE
W/ SERVICE PORT
HIGH SIDE
SERVICE PORT
SIGHT GLASS
SOLENOID VALVE
THERMOSTATIC
EXPANSION
VALVE
HIGH SIDE
SERVICE VALVE
W/ SERVICE PORT
LOW PRESSURE VAPORLOW PRESSURE LIQUIDHIGH PRESSURE LIQUID
HIGH PRESSURE VAPOR
CHECK VALVE
SUCTION
ACCUMULATOR
HIGH PRESSURE SWITCH

18 Horizon Elite 1010/1410 Ice Machines (Remote Condensing)
Refrigeration charge
All service on refrigeration systems must be performed in accordance with all federal, state and local laws. It is the
responsibility of the technician to ensure that these requirements are met. Recharging ice machine to other than
factory specications will void the warranty.
R404A ice machine charge specications
Model Line Run Total Charge
1010/1410 single-phase (Tecumseh) 0-100 ft (0-30.5 m) 12.5 lbs (5.44 kg)
1010 three-phase (Tecumseh) 0-100 ft (0-30.5 m) 12.5 lbs (5.44 kg)
1410 three-phase (Larkin) 0-100 ft (0-30.5 m) 10 lbs (4.54 kg)
Note: Condensing unit shipped with 0.5 lb of R404A charge.
Refrigerant replacement requirements
1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to
the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage
container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88
must be used.
2. In the event of system contamination (for example, a compressor burn out, refrigerant leak, presence of
non-condensibles or moisture), the system must be repaired, evacuated and recharged using virgin or
reclaimed refrigerant that meets ARI standard 700-88.
3. Follett LLC does not approve of recovered refrigerants. Improper refrigeration servicing procedures will void
the factory warranty.
Evacuation
Evacuate the system to a level of 500 microns. When the 500 micron level is reached, close all valves. Allow the
system to sit for approximately 20 minutes. During this period the system pressure should not rise. If the system
pressure rises and stabilizes there is moisture in the system and further evacuation is needed. If the pressure
continues to rise check the system for leaks.
Evaporator Unit Low-side or ice making head
Ambients Minimum Maximum
Air temperature 50 F/10 C 100 F/37.8 C
Water temperature145 F/7 C 90 F/32.2 C
1Ambient water temperature is measured in the ice machine water reservoir.
Ice capacity test
Ice machine production capacity can only be determined by weighing ice produced in a specic time period.
1. Replace all panels on ice machine.
2. Disconnect the drain solenoid.
3. Run ice machine for at least 15 minutes.
4. Weigh and record weight of container used to catch ice.
5. Catch ice for 15 or 20 minutes.
6. Reconnect the drain solenoid.
7. Weigh harvested ice and record total weight.
8. Subtract weight of container from total weight.
9. Convert fractions of pounds to decimal equivalents (ex. 6 lbs 8oz = 6.5 lbs).
10. Calculate production using following formula:
1440 min. x wt. of ice produced
Total test time in minutes =Production capacity/24 hr.
11. Calculated amount per 24 hours should be checked against rated capacity for same ambient and water
temperatures in Ice Production Tables.

Horizon Elite 1010/1410 Ice Machines (Remote Condensing) 19
Troubleshooting
Ice machine disposition Possible causes Corrective action
FLASHINGON or OFF
Legend: OFFON
1. Ice machine is in running
condition but not making ice.
.
1. Defective compressor.
2. Defective start relay.
3. Defective start capacitor.
4. Defective run capacitor.
5. Defective main contactor.
6. No output from PC board.
1. Replace compressor.
2. Replace start relay.
3. Replace start capacitor.
4. Replace run capacitor.
5. Replace main contactor.
6. Replace PC board.
2. Machine in TIME DELAY without full
bin.
1. Ice jamming due to improperly
installed transport tube causing a false
shuttle.
2. Shuttle stuck in up position.
3. Damaged or improperly installed
thermostat (open).
4. Transport tube backed-out of coupling.
1. Correct transport tube routing.
2. Repair or replace shuttle mechanism.
3. Replace or reposition thermostat.
4. Correct coupling installation.
3. Ice machine is not making ice.
HI AMPS.
.
1. Poor water quality causing ice to jam
auger.
2. Damaged shuttle mechanism.
3. Intermittent drive output from
PC board. Evaporator will freeze
causing a HI AMPS error.
4. Gearmotor is unplugged.
1. Clean ice machine. Increase
ushing frequency. Position TDS switch
to High TDS setting.
2. Replace or repair shuttle
mechanism.
3. Replace PC board.
4. Plug in gearmotor.
4. Ice machine is not making ice.
HI PRESSURE.
.
1. High ambient temperatures
>100 F (38 C).
2. Poor ventilation or air recirculation.
3. Clogged condenser (air-cooled).
4. No water ow through condenser
(water-cooled).
5. Fan not working properly. No
air ow.
• Blocked fan blades
• No fan output from PC board
• Faulty fan motor
1. Air condition area to below 100F
(38 C).
2. Reposition ice machine or properly
ventilate. Prevent ice machine exhaust
from recirculating.
3. Clean condenser grille (air-cooled).
4. Restore water ow to condenser.
5. Correct air ow.
• Remove any blockage from fan
blades
• Replace PC board
• Replace fan motor
5. Ice machine is not making ice.
SERVICE.
.
1. Internal water leak touching chassis
sensor.
1. Identify and repair leak. Clean/dry
chassis and sensors and restart
machine.
6. Drain clog.
.
1. Improper ow in drain system. 1. Correct/clean drain system.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
01252592R03
©Follett LLC 5/20
Harmony, Ice Manager, Micro Chewblet, SafeCLEAN Plus, SaniSponge and Vision are trademarks of Follett LLC.
Chewblet, RIDE and Follett are registered trademarks of Follett LLC, registered in the US.
Ice machine disposition Possible causes Corrective action
FLASHINGON or OFF
Legend: OFFON
7. Ice machine is making ice.
Excessive water in bin or
coming into bin from transport
tube.
1. Failed water sensors. Processor
assumes there is no water when
there is water.
2. Blocked reservoir vent.
3. Defective water feed solenoid
valve. Stuck in open position.
1. Clean or replace water probe
assembly. Check wiring
connections.
2. Clean or replace vent tubes.
3. Replace water feed solenoid
valve.
8. Ice machine is not making ice.
Lo water.
1. Water supply is insufficient.
2. Low water pressure.
3. Defective water feed solenoid
valve. Stuck in closed position.
4. No water feed output from
PC board.
5. Plugged screen on inlet side of ll
solenoid.
6. Plugged check valve.
1. Restore water supply and check
water lters. If evaporator was
completely empty the reset button
may have to be pressed to restart
the ice machine.
2. Ice machine will eventually start
when water reaches normal lo
level.
3. Replace water feed solenoid valve.
4. Replace PC board.
5. Remove and clean screen.
6. Remove and clean.
9. Blinking Lo water, power, time
delay.
Machine did not see water
consumption while trying to make
ice.
1. Lack of refrigeration/low
refrigerant charge/leak.
2. Debris shorting reservoir probes.
1. Verify refrigerant pressures,
compressor running, sight glass
clear.
2. Clean probes and reservoir of
debris.
ATTENTION!
To prevent circuit breaker overload, wait 5 minutes before restarting
this unit.This allows the compressor to equalize and the evaporator
to thaw.
Warranty Registration and Equipment Evaluation
Thank you for purchasing Follett equipment. Our goal is to earn your complete satisfaction by delivering high-value products and
services backed by outstanding customer and technical support.
Please review the installation instructions thoroughly. It is important that the installation be performed to factory specications so
your equipment operates at its maximum efficiency.
Follett LLC will not be liable for any consequential damages, expenses, connecting or disconnecting charges, or any losses
resulting from a defect of the machine. For full warranty details, visit our website www.follettice.com/productwarranties.
Registering your equipments helps Follett track your equipment's service history should you need to contact us for technical
support, and your feedback helps us improve our products and services. Please visit www.follettice.com/support to complete the
Warranty Registration form.
Should you have any questions, please contact Follett's technical support group at [phone] or
[phone] and we will be happy to assist you.