Franke FM800 User manual

FM800
Original Operating Instructions
Read the operating instructions and the chapter on safety
information before operating the machine. Keep the operating
instructions near the machine.

Dear Customer
Page 1
Congratulations on your purchase of an FM800 coffee ma-
chine. We appreciate your confidence in us.
The FM800 is a powerful and space-saving coffee machine
perfectly adaptable to your needs. With the FM800, you
can quickly prepare high-quality, customized coffee spe-
cialties. Your customers will be impressed.
We hope you enjoy your coffee machine and that it will
bring you many happy customers.
Sincerely, Franke Kaffeemaschinen AG
Dear Customer

Table of contents Page 2
PreParing drinks
..................................... 24
PreParing drinks with Quick select
..................... 24
PreParing drinks with cash register
.................... 25
PreParing drinks with insPire Me
....................... 26
drink PreParation with ground coffee
................... 27
steaM disPenser (autosteaM)
......................... 28
care of the fM800
................................... 29
introduction to autoMatic cleaning
..................... 29
rinsing the fM800 Manually
......................... 31
cleaning the control Panel
........................... 31
Maintenance Plan
.................................. 32
rePlacing the frother
............................... 32
rePlacing the refrigeration unit intake hose
............... 32
configuring
........................................ 33
introduction to PrograMMing
......................... 33
Mysettings
...................................... 34
decoMMissioning and disPosal
........................... 38
decoMMissioning
.................................. 38
disPosal
........................................ 39
troubleshooting
..................................... 40
overview of Machine errors
.......................... 40
helP with Machine errors
............................ 41
helP with ProbleMs concerning Product Quality
............ 42
index
............................................. 43
table of contents
..................................... 2
exPlanation of syMbols
................................. 3
syMbols used in the oPerating instructions
................ 3
syMbols used in the software
.......................... 4
dePiction of error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . 4
color code for error Messages
........................ 4
for your safety
...................................... 5
ProPer use
....................................... 5
general safety concerns when using the fM800
............ 6
scoPe of delivery and identification
........................ 8
scoPe of delivery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
identification
...................................... 9
descriPtion of the Machine
............................. 10
fM800 coffee Machine
.............................. 10
add-on units
..................................... 11
the control Panel
................................. 12
overview of oPerating Modes
.......................... 13
overview of oPerating levels
.......................... 14
installation and technical data
.......................... 15
installation
...................................... 15
coMMissioning
...................................... 18
initial coMMissioning of the fM800
..................... 18
daily coMMissioning of the fM800
..................... 18
filling and eMPtying
.................................. 19
beans and Powder
.................................. 19
Milk
........................................... 21
syruPs (oPtional)
.................................. 23
Table of contents

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Explanation of symbols
Page 3
Steps on a colored background
are optional. They must be
performed depending on the
model of your machine.
Explanation of symbols
So that you can get the most out of your FM800we would like to familiarize you with the symbols used in the Operating
Instructions and software. For us, thorough information and open communication go without saying. ,
Symbols used in the Operating Instructions
This symbol indicates tips, shortcuts
and additional information.
"Cleaning" the add-on unit or
individual components.
Describes in text and pictures a
step that you must perform.
DANGER
NOTE
WARNING
CAUTION
NOTICE INDICATES POSSIBILITY OF
DAMAGE TO THE MACHINE.
DANGER INDICATES POTENTIALLY
LIFE-THREATENING DANGER OR
GRAVE INJURY.
CAUTION INDICATES RISK OF MINOR
INJURY.
WARNING INDICATES RISK OF
INJURY.

Schliessen
Tür offen
Personal informieren.
Explanation of symbols Page 4
If the entire system is affected by an
error, then the error message will appear
automatically.
Depiction of error messages
System functions with
limitations.
System still fully functio-
nal.
System is not functioning.
Temporary interruption.
Color code for error messages
If a symbol lights up on the dashboard, then
additional information and instructions are
displayed when the symbol is tapped.
Help in the event of an error is available in
the Troubleshooting chapter.
Marked products cannot be prepared.
The error message can be accessed via
the banderole in the corner.
Marked products cannot be prepared.
The error message can be accessed via
the glowing symbol on the dashboard.
Symbols on the dashboard (non-self-service mode)
Symbol Designation Description
Franke Switch between maintenance level and product level
Milk The milk container is empty or not installed correctly.
Coffee bean The coffee bean hopper is empty or not installed correctly.
Chocolate The powder container is empty or not installed correctly.
Drop Flavour Station is empty or must be cleaned.
Grounds container Grounds container must be emptied.
Cleaning and Mainte-
nance Maintenance must be performed on the machine.
Grounds door Grounds door is open.
Screw wrench Service technician must be contacted.
Navigating
Symbol Designation Description
Cancel button Cancel preparation
Start button Start preparation
Back Up one level
Selection frame Selected option
Next page/Previous
page Scroll through menus with multiple pages
Back Up one level on maintenance level
Symbols used in the software

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For your Safety
Page 5
Do you have any questions
or problems that are not
addressed in these instruc-
tions? Please do not hesitate to
contact Customer Service or
your service technician.
FM800
The FM800 is a coffee machine for use in food service, offices and
similar environments. It is designed to process whole coffee beans,
powder and fresh milk.
Your coffee machine is designed exclusively for preparing coffee
drinks,
powder drinks and hot water in accordance with these
instructions and the technical specifications.
For your Safety
The Flavour Station is intended only for the automatic pumping of
syrups and other liquid aromas for the preparation of drinks.
The Flavour Station is not designed to pump viscous fluids such as
sauces (e.g. chocolate sauce).
Refrigeration unit
A refrigeration unit is part of your FM800. It is to be used only to
cool milk in conjunction with preparing coffee drinks with an FM800
coffee machine.
Only use pre-cooled milk (2 - 5 °C or 36 - 41°F). Only use the
FRANKE clean solution. Other cleaning agents may leave residue in
the milk system.
Cup warmer (optional)
The cup warmer is an optional add-on unit for your FM800 coffee
machine. It is intended only for warming coffee cups and glasses
used for preparing drinks.
The cup warmer is not designed to dry dish towels or other cloths. It
is not necessary to cover the cups to warm them.
Flavour Station (optional)
Both you and the coffee machine are important to us. Therefore, we would like to provide you with de-
tailed safety information. For us, a high degree of safety goes without saying. Protect yourself against
residual risks arising from the functions of the machine.
Proper use

!
For your Safety Page 6
Important
•Do not operate the coffee machine or add-on units until you
have completely read and understood these instructions.
•Keep these instructions near your coffee machine.
•The FM800 is intended for use by trained personnel. Each
operator of the FM800 must have read and understood the
instructions. This does not apply for utilization in the self-
service sector. Machines in the self-service sector must be
continuously monitored to protect the users.
•Children under 8 years of age and physically or mentally
challenged persons must never be allowed to be alone at the
machine and must always be supervised. Children are not allo-
wed to play with the machine. Children are not permitted to
perform cleaning on the machine. The machine is not approp-
riate for children under 8 years old.
•Have the machine serviced at the scheduled intervals. Regular
maintenance will ensure the safe operation and high perfor-
mance of your FM800.
•If the machines are sold or transferred to a third party, give the
operating instructions to the next user.
•The configuration of your coffee machine may differ from that
shown in the instructions. Please refer to your purchase agree-
ment. Additional accessories may be obtained directly from
your retailer or from FRANKE Kaffeemaschinen AG in Aarburg,
Switzerland.
Risk of death by electrocution!
•Never operate a machine that has been damaged or has a da-
maged power supply cable.
•If you suspect damage to the machine (for instance, a hot or
burning odor), immediately unplug the machine from the outlet
and contact your service technician.
If the power supply cable to this machine is damaged, it must be
replaced by a special power supply cable.
•Only a qualified service technician should replace the power
supply cable.
•Ensure that the machine and power supply cable are not near
any hot surfaces such as gas or electric stoves or ovens.
•Ensure that the power supply cable is not pinched and does
not rub against sharp edges. The machine contains electrically
conductive parts. Opening the machines can pose risk of death.
•Never open or attempt to repair the machine yourself.
•Do not make any modifications to the machine that are not
described in the operating instructions.
•Repairs should only be made by your service technician using
original replacement and accessory parts.
DANGER
General safety concerns when using the FM800

!!
For your Safety
Page 7
Risk of injury!
Reaching into the machine may result in abrasions or crushing inju-
ries from interior components.
•Only open the machine when daily work requires it (e.g. to clean
the powder system, to empty the grounds container or to fill/
empty the water tank).
•Exercise care and caution when working in an open machine.
•Only service personnel should open the machine for any other
reason.
Risk of injury, eye injury and damage to the machine!
Objects in the bean hopper, powder container or grinder may splinter
and be ejected, leading to damage to the machine or injury.
•Never put anything into the bean hopper, powder container or
grinder!
•Never poke any object around in the bean hopper, powder
container or grinder.
Danger of burns!
The coffee and milk dispensers and the hot water dispenser are hot.
•Do not touch the outlets or nozzles.
The surfaces of the cup warmer are hot.
•Do not touch these surfaces.
Danger of scalding!
During cleaning, hot water and steam are released repeatedly.
•Keep hands away from the vicinity of the outlets.
When drinks are dispensed, the products themselves pose a risk of
scalding.
•Always be careful with hot drinks!
WARNING
Damage from water jets!
The coffee machine is not protected against water jets.
•Do not use water jets or high-pressure cleaners to clean the machine.
Damage to the machine!
•Set the machine up out of the reach of children.
•Do not expose the machine to the elements, such as rain, frost or direct sunlight.
The power supply cable can pose a risk of tripping or be damaged.
•Never let the power supply cable hang loose.
Blockage in the powder system caused by incorrect raw materials!
•Take care to ensure that powder and beans are added to the correct containers. Observe machine
equipment.
Risk of spoiled food residue!
If the machine is not cleaned regularly, milk and coffee residue may accumulate in the machine, clog the
outlets or find its way into drinks.
•Clean the coffee machine and add-on units at least once a day.
•Read the chapter "Care of the FM800".
Risk of contamination!
When the machine is not in use for extended periods, residue may accumulate.
•Rinse the coffee machine and add-on units before initial use and when not in use for extended
periods (more than 2 days).
CAUTION
NOTE

Scope of delivery and identification Page 8
The configuration of your coffee machine may differ from that shown
in the instructions. Please refer to your purchase agreement.
Additional accessories may be obtained directly from your retailer or
from FRANKE Kaffeemaschinen AG in Aarburg, Switzerland.
Item Designation Item no.
Cleaning tablets (25 pcs.) BK 328 399
Milk cleaner 1L 301 219
Cleaning brushes 1L 301 376
Cleaning brush 1L 301 160
Microfiber cloth 1H 325 974
Key (for the locking mechanism of the door) —
Cleaning container
LesenSiedie Betriebsanleitung und das Kapitel Sicherheitshinweise,
bevorSiean der Maschine arbeiten. Bewahren Sie die
Betriebsanleitungbeider Maschine auf.
FM800
Originalbetriebsanleitung Operating instructions 1H 328 703
FM800 Basic model.
Scope of delivery
Scope of delivery and identification
The FM800 is a powerful coffee machine. Its modern operating concept will help you keep your cool in any situation.
Listed below are ways to identify your machine and what is included in the standard scope of delivery.

Franke Kaff eemaschinen AG
Franke-Strasse 9
CH – 4663 Aarburg
Switzerland
Boiler: Coff ee Water/Steam
Water capacity: 0.9l 0.9l
Operating pressure: 1.0MPa 0.2MPa
Name: FCS4026 (FM800)
(Commercial Coff ee Machine)
Serial-No.: 00054321
Install-No.: 466282
ID-No.: 39.000.001
Type: 2M 1P H FM FS
Voltage: 400V 3L N PE
Frequency: 50 / 60 Hz
Power: 7500 W
Fuse Protection: 16 A
Max. Inlet pressure: 0.8MPa
1
2
3
Franke Kaffeemaschinen AG
Franke-Strasse 9
CH-4663 Aarburg
Switzerland
Name:
Serial-No.
Install-No.:
ID-No.
Type:
Class:
Voltage:
Frequency:
Power:
Input current
Refrigerant
Charge
Refrierator KE320
(to Commercial Coffee Machine)
00056321
468689
40.000.001
KE320 1C1M FM
N
220 - 240 V
50/60 Hz
25 W
1.0 A
R134a
50 g
3
4
5
1
6
9
2
Scope of delivery and identification
Page 9
9
8
6
5
4
3
2
1
Technical data
Model (for model codes, see below)
Machine number
Item number
Climate zone
Apparatus number
Identification code
Manufacturer
Model code Component
FM800 Machine name
2M Number of grinders (max. 3)
2P Number of powder containers
H Hot water
FM Warm and cold milk foam, warm and cold milk
TW Cup warmer (optional)
Model codesPosition of type plate
Type plate KE (as an example for add-on units)Type plate (example)
Identification

Description of machine Page 10
Operator panel
Drip tray with drip grid
Dispenser with automatic
height adjustment
Bean hopper
(up to 3 pieces)
Powder container
(Option)
Lock for front door
Hot water dispenser
Grounds door
Powder lid
Introduction
The coffee machine has numerous options. To give you an overview
of your machine, below is illustrated a sample configuration.
Please note that your coffee machine may look different from the
configuration shown here.
FM800 coffee machine
You have chosen enjoyment of every single coffee with the FM800. In this section you will learn more about
the functions and options of your coffee machine and where the controls are located.
Description of machine

Description of machine
Page 11
On/Off switch
On/Off switch
(behind the door)
Cup warmer (optional)
To enjoy coffee at its best, you
need pre-heated cups. The cup
warmer fits perfectly on your
FM800.
Refrigeration unit
In many regions, milk is part of
a good cup of coffee. You can
connect the refrigeration unit
directly to the FM800 to make
sure the milk doesn't spoil.
Flavour Station (optional)
Our Flavour Station is available
to you as an option for unusual
creations. You can use the
Flavour Station to extend your
offerings with up to three diffe-
rent flavors.
On/Off switch (on the inside of
the rear panel)
Add-on units

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Description of machine Page 12
Switch between the operating
modes Inspire Me and Quick
Select.
Stroke a finger across the con-
trol panel for scrolling.
The control panel
Scroll forwards or backwards,
respectively. As an alternative,
you can also use your finger to
stroke to the right or to the left.
Symbols (in Cash Register mode and
Quick Select mode) indicate absent
raw materials or errors.
FRANKE switches back and
forth between maintenance
level and product level.
Tap on the control panel to exit
the Energy saver mode.
Select and confirm qbutton.Switch to the maintenance
level.
Switch to Energy saver mode
To select an option, tap on the
respective field.
Menu items on the control panel, with Quick Select as an example
Navigating

Description of machine
Page 13
Self-serviceNon-self-service and/or self-service
Non-self-service
Structure of the control panel:
•Level 1: Menu cards with prefiltered selection
•Level 2: Product selection
•Level 3: Drink Selection status
Individual adjustments:
•Option for switching between the operating modes
Quick Select and Inspire Me.
The Inspire Me operating mode is particularly suitable
in the self-service sector.
It inspires your customers to find perfect products to
suit them.
Inspire Me
Structure of the control panel:
•Level 1: Product selection
•Level 2: Drink Selection status
Structure of the control panel:
•Level 1: Product selection. Column with the possib-
le options, the production status and the waiting list
Individual adjustments:
•Display: 2x2 / 3x3 / 4x4 products per page
Individual adjustments:
•Display: 2x3 / 3x4 / 4x5 products per page
•Activate Credit Mode
The Quick Select operating mode is the standard versi-
on. It is suitable for both non-self-service utilization and
the self-service sector.
Once you have selected a product, the possible options
that can be added to that product will appear.
Quick Select
(optional with Credit Mode)
The Cash Register operating mode is particularly suita-
ble for non-self-service utilization.
While your coffee machine is preparing one drink, add
additional orders to the queue.
Cash Register
Overview of operating modes

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Description of machine Page 14
Credit: 6.00 CHF
Vanilla milk coffee
4.50 CHF
Vanilla Macchiato
5.50 CHF
Caramel Macchiato
5.50 CHF
Milk coffee
4.00 CHF
Macchiato
5.00 CHF
Ristretto
3.00 CHF
The suitable operating mode is
dependent on your utilization of
the coffee machine, your product
range and the preferences of your
customers.
Your service technician will
be happy to help you set the
operating mode suitable for you.
Product selection
Product selection
Product selection
Menu cards
Drink Selection status (if activated)
Inspire Me
Quick Select
Cash Register
Overview of operating levels
•No drink options can be added in the Drink Selection status when
using a setting with Credit Mode.
•Credit Mode is activated in the My settings menu under 1 Set
Machine, 1.5 Accounting. Select Activate accounting.
Function:
•Product preview
•Display product options
•Start preparation
Credit Mode in the Quick Select operating mode
Display:
•Product prices
•Credit
•Missing credit

Installation and technical data
Page 15
Technical data of the FM800
Bean hopper 1.2 kg per grinder
Powder container 1 kg per container2 x 0.5kg (optional double powder dosing unit)
Grounds container 45 cakes (optional: coffee ground chute)
Boiler volume Coffee 0.9 liters at 2.5 kW
Hot water/steam 0.9 liters at 2.5 kW
Thermoblock 2 kW
Electrical connection 400 V3L N PE7.5 kW50/60 Hz Fuse: 16 A
220–240 V1L N PE4.5 kW-5.4 kW50/60 Hz Fuse: 30 A (locked)
200–240 V3L PE3.6 kW-5.4 kW50/60 Hz Fuse: 30 A (locked)
Noise emission < 70 dB(A)
Weight approx. 55 kg per machine
Cold water connection (optional) G 3/8 " external thread
Water pressure 80 - 800kPa (0.8 - 8.0 bar)
Shut-off cock with check valve and filter
Water hardness max. 70 mg CaO/1l water (7 dH, 13 °fH)
Ideal pH value 7
Funnel d = 50 mm (2") with siphon
Drain pipe dmin = 1"
Ambient conditions Humidity: max. 80%
Ambient temperature: 10 - 35 ° C
Preparations
•The power connection for the coffee machine must be protected
by a ground fault circuit interrupter (GFCI).
•Each terminal of the power supply must be able to be interrupted
by a switch.
•The water connection must have a shut-off with a check valve and
filter and must meet the requirements of the technical data. (Only
when being used with a water connection)
•If your coffee machine has an electrical connection other than
the one described in the table opposite, you will have received
additional information regarding the installation with your order
confirmation.
•The water connection to your coffee machine must be accom-
plished with the hose set that is supplied with it. Do not use any
other water hoses that happen to be present.
Installation
You must have completed these preparations before your service
technician can install the coffee machine at your location.
Your service technician will install your coffee machine and put it into
operation for the first time. The technician will walk you through the
basic functions.
Your FM800 must be properly installed so that you can operate it correctly – your service technician will do that for
you. You'll have to take care of a few things first. You'll find the prerequisites for problem-free enjoyment of your coffee
machine here.
Installation and technical data
Installation

min 50
min 200
711
62.5
310
220
70 - 180
520
178
300 200 300
800
582
180
90
d2
d1
711
62.5
310
220
70 - 180
520
178
300 200 300
800
582
180
90
d2
d1
711
62.5
310
220
70 - 180
520
178
300 200 300
800
582
180
90
d2
d1
711
62.5
310
220
70 - 180
520
178
300 200 300
800
582
180
90
d2
d1
Installation and technical data Page 16
40 mm foot 520 mm + 40mm = 560 mm
70 mm foot 520 mm + 70mm = 590 mm
100-mm (4") foot 520 mm + 100 mm = 620mm
d1 Bore hole for cable and feed lines 120 mm
d2 Bore hole for grounds ejection 120 mm
Adjustable feet (optional)
Cross-section from above (Buffet feed-through)Top view
Side viewFront view
The dimensions are specified in millimeters.
Prepare a stable, ergonomic surface (min. load capacity: 150 kg
or 330.7 lb). The operator panel should be at eye level.
Distance to the wall must be at least 50 mm. Clearance above the
machine must be at least 200 mm.
Adjustable feet (optional) can be used to compensate for uneven-
ness or height differences.
If optional add-on units are installed, up to an additional 300 mm
may be required per add-on unit.
Observe the connection requirements of the add-on units.
Installation dimensions of the FM800Dimensions of the FM800

min 50
min 200
Installation and technical data
Page 17
40 mm foot 520 mm + 40mm = 560 mm
70 mm foot 520 mm + 70mm = 590 mm
100-mm (4") foot 520 mm + 100 mm = 620mm
Capacity Up to 3 varieties of syrup
Electrical connection 100 - 240 V1L N PE75 W50/60 Hz Fuse: 10 A
Electric cable 2000 mm
Weight 20.4 kg
Width 200 mm
Depth 456 mm
Height 553 mm
Adjustable feet (optional)
Technical data for the Flavour Station (optional)
Capacity Up to 120 cups (depending on cup size)
Electrical connection 200 - 240 V1L N PE300 W50/60 Hz Fuse: 10 A
Electric cable 2000 mm
Weight 17 kg
Width 300 mm
Depth 580 mm
Height 545 mm
Milk container 10 liters or 2 x 4.5liters
Electrical connection 200 - 240 V1L N PE100 W50/60 Hz Fuse: 10 A
Electric cable 2000 mm
Ambient conditions Humidity: max. 80%
Ambient temperature: 5 - 32 °C
Weight Approx. 24 kg
Width 300 mm
Depth 580 mm
Height 545 mm
Technical data for the cup warmer (optional)
Technical data for the refrigeration unit (optional)
Place the add-on units in line with the machine name and at eye
level.
Distance to the wall must be at least 50 mm. Clearance above the
machine must be at least 200 mm.
Adjustable feet (optional) can be used to compensate for uneven-
ness or height differences.
If optional add-on units are installed, up to an additional 300 mm
may be required per add-on unit.
Add-on unit installation dimensions

WARNUNG
02 03
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Commissioning Page 18
Energy saver mode
Your service technician will put your coffee machine in operation for
the first time and instruct you in its operation.
Any recommissioning tasks will also be carried out by your service
technician.
Initial commissioning of the FM800
Add coffee beans, powder, milk
and syrup, if necessary.
Coffee machine is ready for
operation.
The coffee machine vents
the boiler system and rinses
automatically while heating.
Danger of scalding!
From hot water, splatters and
hot steam.
Do not touch the machine
below the outlets or the
outlets themselves. Tap on the control panel.
In this chapter you will learn how to start up your FM800 coffee machine for the first time. In addition to the start-up
procedure, you will furthermore learn about processes that take place automatically during commissioning.
Commissioning
Daily commissioning of the FM800