Franke SB1200 FM CM User manual

USER MANUAL
SB1200 FM CM
FCS4050
en
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual
on to the next operator if the machine is sold or trans-
ferred to a third party.

Franke Kaffeemaschinen AG Table of contents
User manual SB1200 FM CM iii
TABLE OF CONTENTS
1 For your safety ......................................................................................................................................................6
1.1 Intended use .........................................................................................................................................................6
1.2 Prerequisites for using the coffee machine.............................................................................................................7
1.3 Explanation of safety instructions...........................................................................................................................7
1.4 Safety concerns when using the coffee machine....................................................................................................8
2 Explanation of symbols ........................................................................................................................................11
2.1 Symbols used in the manual ................................................................................................................................11
2.2 Symbols used in the software ..............................................................................................................................11
3 Scope of delivery.................................................................................................................................................15
4 Identification .......................................................................................................................................................16
4.1 Position of type plates .........................................................................................................................................16
4.2 Type codes..........................................................................................................................................................18
5 Description of machine........................................................................................................................................20
5.1 Add-on units........................................................................................................................................................20
5.2 Coffee machine ...................................................................................................................................................25
5.3 Overview of operating modes...............................................................................................................................29
5.4 Franke Digital Services (option) ...........................................................................................................................31
6 Installation ..........................................................................................................................................................32
6.1 Preparations........................................................................................................................................................32
6.2 Dimensions .........................................................................................................................................................32
6.3 Requirements of the water supply........................................................................................................................35
7 Filling and emptying.............................................................................................................................................38
7.1 Filling beans ........................................................................................................................................................38
7.2 Filling powder......................................................................................................................................................39
7.3 Filling the cooling unit..........................................................................................................................................39
7.4 Filling the Flavor Station FS EC ............................................................................................................................42
7.5 Filling the Flavor Station FSU60 CM.....................................................................................................................43
7.6 Setting the grind coarseness ...............................................................................................................................43
7.7 Emptying the bean hopper...................................................................................................................................45
7.8 Emptying the powder hopper ...............................................................................................................................45
7.9 Emptying the grounds container ..........................................................................................................................46
7.10 Emptying the cooling unit ....................................................................................................................................47
8 Preparing beverages............................................................................................................................................50
8.1 Preparing beverages with Quick Select ................................................................................................................50
8.2 Preparing beverages in Advanced mode...............................................................................................................50
8.3 Preparing beverages with ground coffee...............................................................................................................50
8.4 Preparing hot water .............................................................................................................................................51

Table of contents Franke Kaffeemaschinen AG
iv User manual SB1200 FM CM
8.5 Preparing beverages using the touchpad..............................................................................................................52
9 Cleaning..............................................................................................................................................................53
9.1 Introduction ........................................................................................................................................................53
9.2 Required cleaning accessories.............................................................................................................................53
9.3 5-step method.....................................................................................................................................................53
9.4 Starting the cleaning process ..............................................................................................................................54
9.5 Weekly cleaning ..................................................................................................................................................56
9.6 Rinsing the coffee machine..................................................................................................................................58
10 Configuration ......................................................................................................................................................59
10.1 Call up the maintenance level ..............................................................................................................................59
10.2 PIN codes ...........................................................................................................................................................59
10.3 My settings menu tree.........................................................................................................................................59
10.4 Input methods .....................................................................................................................................................60
10.5 My settings .........................................................................................................................................................60
11 Individualization and data transfer........................................................................................................................74
11.1 Overview .............................................................................................................................................................74
11.2 Individualization and data transfer menu tree .......................................................................................................75
11.3 Requirements for your own media........................................................................................................................76
11.4 Multimedia functions ...........................................................................................................................................76
11.5 Required directory structure on the USB stick......................................................................................................76
11.6 Loading or deleting your own media.....................................................................................................................76
11.7 Using your own advertising media........................................................................................................................77
11.8 Configure application...........................................................................................................................................78
11.9 Loading/backing up data ....................................................................................................................................80
11.10 Restoring default values.......................................................................................................................................80
11.11 Activating configurations .....................................................................................................................................80
12 Troubleshooting...................................................................................................................................................82
12.1 Error messages ...................................................................................................................................................82
12.2 Troubleshooting the system.................................................................................................................................82
12.3 Tips for good coffee drinks ..................................................................................................................................83
12.4 Help with problems concerning product quality....................................................................................................84
13 Decommissioning................................................................................................................................................85
13.1 Preparing for decommissioning............................................................................................................................85
13.2 Short-term decommissioning (up to 3 weeks) ......................................................................................................85
13.3 Long-term decommissioning................................................................................................................................85
13.4 Transport and storage .........................................................................................................................................85
13.5 Recommissioning after prolonged periods of storage or non-use ..........................................................................86
14 Disposal of parts .................................................................................................................................................87
15 Technical data.....................................................................................................................................................88
15.1 Capacities in accordance with DIN 18873-2:2016-02 ..........................................................................................88

Franke Kaffeemaschinen AG Table of contents
User manual SB1200 FM CM v
15.2 Electrical connection data ...................................................................................................................................88
Index...................................................................................................................................................................89

1 | For your safety Franke Kaffeemaschinen AG
6 User manual SB1200 FM CM
1 FOR YOUR SAFETY
1.1 Intended use
1.1.1 Coffee machine
– The SB1200 FM CM is a commercial machine for preparing beverages and is intended for the SB1200 (spe-
cialty beverage station). It is designed for use in food services, the hotel industry, offices and other similar envi-
ronments.
– The SB1200 FM CM is suitable for processing whole coffee beans, ground coffee, powder suitable for auto-
matic beverage dispensers, fresh milk, milk alternatives, syrup and ready-to-drink beverages (e.g. Cold Brew).
– The SB1200 FM CM is intended for the preparation of beverages in accordance with this manual and the tech-
nical data.
– The SB1200 FM CM is intended for operation indoors.
Please note
– The SB1200 FM CM is not suitable for use outdoors.
1.1.2 Add-on units
Cooling unit
– The cooling unit is designed exclusively to keep milk and ready-to-drink beverages cool for the preparation of
beverages with a SB1200 Franke coffee machine.
– Only use pre-cooled milk and pre-cooled ready-to-drink beverages (2,0-5,0°C).
– Remove the milk and ready-to-drink beverages when the cooling unit is not in use. Store milk and ready-to-
drink beverages in a suitable cooling unit.
– Use only the recommended cleaners. Other cleaners may leave residues in the milk and beverage system.
– The cooling unit is intended exclusively for operation indoors.
– The UT40 cooling unit is intended exclusively for use in enclosed furniture with ventilation openings to prevent
liquids from entering the unit. The cooling unit must never be used free-standing.
– Please also observe the Declaration of Conformity delivered with the device.
CleanMaster
– The CleanMaster is intended exclusively for operation indoors.
– The CleanMaster is intended exclusively for cleaning the Franke coffee machine and the Franke add-on units.
– Do not place or use any electrical appliances inside the CleanMaster.
– Use only the recommended cleaners from Franke.
Please note
– Other cleaners may leave residues in the milk and cold media (ready-to-drink beverage) system.
Flavor Station
– The Flavor Station is intended exclusively for the automatic conveyance of syrups and other fluid aromas for the
preparation of drinks.
Please note
– The Flavor Station is not designed to pump viscous fluids such as chocolate sauce.
– The Flavor Station is not suitable for the storage of alcoholic or explosive substances.

Franke Kaffeemaschinen AG For your safety | 1
User manual SB1200 FM CM 7
Cup warmer
– The cup warmer is intended only for preheating coffee cups and glasses used when preparing drinks.
Please note
– Drinking containers made of paper or plastic must not be used. The cup warmer is not designed to dry dish
towels or other cloths. It is not necessary to cover the cups to warm them.
Accounting system
– Depending on the version, the accounting system can be used for various methods of payment. Examples: Pay-
ment with coins, cards, or mobile payment systems.
1.2 Prerequisites for using the coffee machine
– The SB1200 FM CM is intended for use as a self-service machine.
– Self-service machines must always be monitored to protect the users.
– Each operator of the SB1200 FM CM must have read and understood the manual. This does not apply to its
use in the self-service sector.
– Do not operate the SB1200 FM CM or add-on units until you have completely read and understood this man-
ual.
– Do not use the SB1200 FM CM or add-on units if you are not familiar with the various functions.
– Do not use the SB1200 FM CM if the connection lines of the SB1200 FM CM or the add-on units are damaged.
– Do not use the SB1200 FM CM unless the SB1200 FM CM or the add-on units have been cleaned or filled as
intended.
– Children under the age of 8 are not permitted to use the SB1200 FM CM and
the add-on units.
– Children or persons with restricted physical, sensory or mental abilities, or lack
of experience and knowledge, may only use the SB1200 FM CM and the add-
on units under supervision or after adequate instruction by a person responsi-
ble for their safety; they are not permitted to play with the SB1200 FM CM and
the add-on units.
– Children are not permitted to clean the SB1200 FM CM and the add-on units.
1.3 Explanation of safety instructions
Observation of these safety instructions is imperative to ensure personal safety and the protection of material
goods.
Symbol and signal word indicate the severity of the hazard.
WARNING
WARNING indicates a potential danger. DANGER indicates an imminent danger which, if not
avoided, will result in death or serious injury.

1 | For your safety Franke Kaffeemaschinen AG
8 User manual SB1200 FM CM
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
NOTICE directs your attention to the risk of damage to machinery.
1.4 Safety concerns when using the coffee machine
WARNING
Risk of fire
If the power cord is electrically overloaded, the heat generated can cause a fire.
a) Never use power outlet strips, multi-sockets or extension cords to connect the coffee machine to the power
supply.
WARNING
Risk of fatal injury from electrocution
Damaged power cords, pipes or plugs can lead to electrocution.
a) Do not connect any damaged power cords, pipes or plugs to the power grid.
b) Replace damaged power cords, pipes or plugs.
If the power cord is permanently assembled, contact the service technician. If the power cord is not perma-
nently assembled, order and use a new, original power cord.
c) Ensure that the machine and the power cord are not near any hot surfaces such as gas or electric stoves or
ovens.
d) Ensure that the power cord is not pinched and does not chafe on sharp edges.
e) Only pull on the plug and not on the cable when disconnecting the device from the power grid.
WARNING
Risk of fatal injury from electrocution
Liquid/moisture entering the machine or leaks can lead to electrocution.
a) Never point a liquid or steam jet at the machine.
b) Do not pour any liquids on the machine.
c) Do not immerse the machine in liquid.
d) Disconnect the machine from the power supply in the event of a leak or if liquid/moisture enters the machine.
WARNING
Risk of fatal injury from electrocution
Work, repairs or servicing improperly performed on electrical systems can lead to electrocution.
a) Have repairs on electrical parts carried out by service technicians using original spare parts.
b) Have servicing work carried out by authorized persons with corresponding qualifications only.

Franke Kaffeemaschinen AG For your safety | 1
User manual SB1200 FM CM 9
WARNING
Risk of scalding
Hot water is released during rinsing.
a) Keep hands away from the spouts and nozzles during this process.
b) Do not place anything on the drip grid.
c) IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the injury, consult
a doctor.
WARNING
Risk of scalding
Hot beverages can lead to scalding.
a) Always be careful with hot beverages.
b) Use only suitable drinking vessels.
WARNING
Risk of scalding
Hot liquids and steam escape during cleaning and can lead to scalding.
a) Keep hands away from the spouts and nozzles during this process.
WARNING
Risk of injury
If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury.
a) Never insert any objects into the bean hopper or grinder.
CAUTION
Cutting injuries/crushing
The powder hopper worm gear mechanism can cause cuts or crushing injuries.
a) Exercise care when cleaning the powder hopper.
CAUTION
Irritation from cleaners
Cleaning tablets, milk system cleaning agents, and descaler can lead to irritations of the skin or eyes.
a) Observe the hazard warnings on the label of the respective cleaner.
b) Avoid contact with your eyes and skin.
c) Wash your hands after coming into contact with cleaners.
d) Cleaners must not find their way into drinks.

1 | For your safety Franke Kaffeemaschinen AG
10 User manual SB1200 FM CM
CAUTION
Health hazard due to germ formation
Inadequate cleaning can result in food residues accumulating in the machine and at the outlets, thereby contami-
nating products.
a) Do not use the machine unless it has been cleaned according to the instructions.
b) Clean the machine daily in accordance with the instructions.
c) Inform operating personnel of the necessary cleaning measures.
CAUTION
Health hazard due to germ formation
If the machine is not used for extended periods, residue may accumulate.
a) Clean the machine if it is not used for extended periods (more than 2days).
CAUTION
Formation of mold
Mold can form on the coffee grounds.
a) Empty and clean the grounds container at least once a day.
NOTICE
Risk of damage to the coffee machine
If the spout cleaning device is placed on the drip grid too soon, the dispensing spout will move toward the spout
cleaning device. This may damage the coffee machine and/or the spout cleaning device.
a) Only place the spout cleaning device on the drip grid when prompted to do so, and only once the dispensing
spout has been fully lowered.

Franke Kaffeemaschinen AG Explanation of symbols | 2
User manual SB1200 FM CM 11
2 EXPLANATION OF SYMBOLS
2.1 Symbols used in the manual
2.1.1 Orientation
Symbol Description
Clean components using the 5-step method.
This symbol indicates tips, tricks and additional information
Prerequisites for additional steps
Result or intermediate result for additional steps
2.2 Symbols used in the software
2.2.1 Symbols used for navigation and operation
Symbol Designation Description
Cancel button Cancel preparation
Select next/previous page Scroll through menus with multiple pages
Start button Start preparation
2.2.2 Symbols on the dashboard and on the user interface
When a symbol is illuminated on the dashboard, additional information and instructions can be displayed by tapping
the symbol. Refer to the "
Troubleshooting [ } 82] " chapter for help if an error occurs.
Symbol Designation Description
Franke logo Call up the maintenance level
Bean left/right Active grinder
Double product Produce double beverage quantity (double production)

2 | Explanation of symbols Franke Kaffeemaschinen AG
12 User manual SB1200 FM CM
Symbol Designation Description
Ground coffee
Energy-saving mode Switch the machine into energy-saving mode
Servicing/cleaning Machine must be cleaned and/or serviced
Rinse Machine must be rinsed or machine is rinsing
Milk system cleaning agent Milk system cleaning agent is empty (CleanMaster)
Grounds container Grounds container must be emptied
Door The door is open
Payment Payment active
First Shot Preheat system
Service/configuration/ad-
ministration
Brightness Set brightness
Individualization Modify beverages and depiction
Screen saver
Advertising images
Favorites Favorites button, can be assigned to a function that is used fre-
quently
Product
Coffee bean Bean hopper is empty or not installed correctly
Milk Milk container is empty or not installed correctly

Franke Kaffeemaschinen AG Explanation of symbols | 2
User manual SB1200 FM CM 13
Symbol Designation Description
Powder resource Powder hopper is empty or not installed correctly
Info
Event log List of event and error messages
Individual products counter
Inactive
Data transfer Data is being transferred
2.2.3 Depiction of error messages
Highlighted products cannot be prepared. The illuminated symbol on the dashboard takes you to the error mes-
sage.
Espresso Cappuccino Chococcino
Caffè Crema Steam Tea water
If the entire system is affected by an error, the error message will appear automatically.
Door open
The door is open. Please close the door.

2 | Explanation of symbols Franke Kaffeemaschinen AG
14 User manual SB1200 FM CM
Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked

Franke Kaffeemaschinen AG Scope of delivery | 3
User manual SB1200 FM CM 15
3 SCOPE OF DELIVERY
The scope of delivery may vary and parts may be included elsewhere, depending on the device configuration. Addi-
tional accessories may be obtained directly from your retailer or from Franke Kaffeemaschinen AG in Aarburg,
Switzerland.
Item description Item number
Coffee machine SB1200 FM CM (FCS4050)
Manual set 560.0604.731 / 560.0604.740
Cleaning tablets (100 pcs.) 567.0000.010
Cleaning tablets (USA/Canada) 567.0000.002
Cleaning brushes 560.0003.728
Twisted-in-wire brush 560.0001.019
Cleaning brush 560.0003.716
Microfiber cloth 560.0002.315
Grinder adjustment wrench 560.0003.876
Aerator/hose wrench 560.0002.774
Spout cleaning device 560.0604.024
Adapter for CAN cable 560.0002.932
Attachment to counter for optional locking of UT40 and
FSU60CM (pan head screws (560.0623.779) for fixing
are included)
560.0623.576

4 | Identification Franke Kaffeemaschinen AG
16 User manual SB1200 FM CM
4 IDENTIFICATION
4.1 Position of type plates
4.1.1 Coffee machine
The type plate for the coffee machine is located on the right-hand interior wall.
4.1.2 Cooling unit UT 40 CM
The type plate for the UT40 cooling unit is located on the right-hand side in the cooling chamber.
4.1.3 Cooling unit SU12/UT12
The type plate for the SU12 cooling unit is located on the left-hand side in the cooling chamber.

Franke Kaffeemaschinen AG Identification | 4
User manual SB1200 FM CM 17
4.1.4 FSU and FSU60 CM (option)
The type plate for the under-counter Flavor Station (FSU, FSU60 CM) is located on top of the left-hand side of the
housing.
4.1.5 FS (option)
The type plate for the FS Flavor Station is located in the interior on the rear panel.
4.1.6 CleanMaster module
The type plate for the CleanMaster module is located on top of the housing.

4 | Identification Franke Kaffeemaschinen AG
18 User manual SB1200 FM CM
4.1.7 CW (option)
The type plate for the cup warmer is located in the interior on the rear panel.
4.1.8 AC125 CL (option)
The type plate of the AC125 CL is located on the right-hand inner side.
4.1.9 AC200 (option)
The type plate of the AC200 is located on the left-hand side of the pullout.
4.2 Type codes
4.2.1 Coffee machine
Type code Description
1G 1 grinder
2G 2 grinders
1IC Iced Coffee Module (IC)
1P 1 powder dosing unit

Franke Kaffeemaschinen AG Identification | 4
User manual SB1200 FM CM 19
Type code Description
2P 2 powder dosing units
CM CleanMaster
FM FoamMaster (cold and warm milk/media, cold and warm milk foam)
H2 Center hot water spout
LH Left-hand
RH Right-hand
SB1200 Coffee machine (specialty beverage station)
Series: SB
Overall size: 1200
4.2.2 Add-on units
Type code Description
1DM 1 x double-media pump module
2DM 2 x double-media pump modules
1OM 1 x one-media pump module
2OM 2 x one-media pump modules
3OM 3 x one-media pump modules
4OM 4 x one-media pump modules
AC Accounting system
CC Coin changer
CL Cashless
CM MA CleanMaster module (master)
CM SL CleanMaster module (slave)
CV Coin validator
CW Cup warmer
FS60 Flavor Station with 6 flavor pumps
FSU60 Under-counter Flavor Station with 6 flavor pumps
FSU60 CM Under-counter Flavor Station with 6 flavor pumps and Flavor Station CleanMaster
SU12 Cooling unit (12l or 2 x 4.5l) right next to the coffee machine
Twin Modified cooling unit for the simultaneous use with two coffee machines
UT12 Under-counter cooling unit (12l or 2 x 4.5l)
UT40 Under-counter cooling unit (4 x 10l)

5 | Description of machine Franke Kaffeemaschinen AG
20 User manual SB1200 FM CM
5 DESCRIPTION OF MACHINE
5.1 Add-on units
5.1.1 Iced Coffee Module
– The Iced Coffee Module is located at the front right-hand side of the coffee machine.
– The Iced Coffee Module actively cools the freshly brewed coffee to below 40 °C.
– The module is available as an optional extra and cannot be retrofitted.
– The Iced Coffee Module is cleaned as part of the existing coffee machine cleaning process. This means that no
additional manual cleaning work is required, and there is no need for a separate cleaner.
Iced CoffeeIced Espresso Iced Americano Iced Caffè LatteIced Cappuccino Iced Latte Macchiato
The Iced Coffee Module opens up a great many possibilities with regard to the beverages you can make, e.g. Iced
Espresso, Iced Coffees and Iced Americano. These beverages can also be combined with milk, milk foam and/or
syrup.