Fujitsu PRIMEQUEST 2000 Series User manual

CA92344-0542-02
FUJITSU Server
PRIMEQUEST
2000 Series
REMCS Installation Manual

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Preface
Thismanualdescribesthefunctionsand featuresofthePRIMEQUEST2000series. The manualisintendedforsystem
administrators.
Fordetailsontheregulatorycompliancestatementsandsafetyprecautions,seethePRIMEQUEST2000SeriesSafety
andRegulatoryInformation(CA92344-0523).
Organization of this manual
This manual is organizedas follows.
CHAPTER1 REMCSService Overview
Chapter1 providesanoverviewof theREMCSservice.
CHAPTER2 Before Usingthe REMCSService
Chapter2 describestheconnectionto the REMCScenter, which is requiredduringuseofthe REMCSservice.
CHAPTER3 REMCS ServiceStartProcedure
Chapter3 describestheprocedureforstartingtheREMCSservice.
CHAPTER4 REMCSServiceOperations
Chapter4 describestheoperatingproceduresfortheREMCSservice.
CHAPTER5 CHAPTER5REMCSService DetailSettings
Chapter5 describesthedetailsettings ofthe REMCSservice.
CHAPTER6REMCSMessages
Chapter6 describesthemajorerrormessagesdisplayedin thewindow.
CHAPTER7 MMB LogCollection
Chapter7 describes MMB logcollection.
CHAPTER8 Notes on UsingREMCSGUI
Chapter8 describesthenotesonusingtheREMCSGUI.

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Revision History
Edition
Date
Revisedlocation(type)(*1)
Description
01
2014-08-12
Allpages
- The edition is initialized to "01"
forchangingmanualcode
02
2014-10-07
CHAPTER3
Added The notes of the
REMCSsettings
*1:Chapter,section,anditem numbersinthe "Revisedlocation"columnrefertothoseinthelatesteditionof the
document.However,a numbermarkedwithanasterisk (*)denotesa chapter,section, oriteminaprevious
editionof thedocument.

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Product operating environment
Thisproductis acomputerintendedforusein acomputerroomenvironment.Fordetailsonthe productoperating
environment,see thefollowingmanual:
PRIMEQUEST 2000Series HardwareInstallationManual(CA92344-0535)
Safety Precautions
Alertmessages
Thismanualusesthe followingalertmessagestopreventusers andbystandersfrombeing injuredand toprevent
propertydamage.
Thisindicatesahazardous (potentiallydangerous)situation thatislikelyto resultindeath orserious
personalinjuryiftheuserdoesnotperform the procedurecorrectly.
This indicatesa hazardoussituationthatcouldresultinminorormoderatepersonalinjuryiftheuser
does notperform the procedurecorrectly.This also indicatesthatdamagetotheproductor other
propertymayoccurifthe userdoesnotperformtheprocedure correctly.
This indicatesinformationthatcouldhelptheuserusetheproductmoreefficiently.
Alert messages in the text
Analertstatementfollows analertsymbol.An alertstatementisindented on bothendsto distinguishitfromregulartext.
Similarly, one spacelineisinserted beforeandafterthealertstatement.
OnlyFujitsucertifiedserviceengineersshouldperformthefollowing tasksonthisproductandthe
optionsprovidedbyFujitsu. Customersmustnotperform thesetasks underanycircumstances.
Otherwise,electric shock,injury,orfiremayresult.
- Newlyinstalling ormovingequipment
- Removingthefront, rear,andsidecovers
- Installing andremovingbuilt-inoptions
- Connecting anddisconnectingexternalinterfacecables
- Maintenance(repairandperiodicdiagnosis andmaintenance)
TheListofimportantalertitems tablelistsimportant alert items.
Listof importantalert items
This manual doesnotcontainimportantalertitems.
Warning labels
Neverremovethe warninglabels.

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Warninglabellocation(themain cabinettop)

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Warninglabellocation(themaincabinetleft)
Warninglabellocation(PCI_Box)
Front

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Notes on Handling the Product
About this product
This productis designed andmanufacturedforstandardapplications. Suchapplications include, but arenotlimited to,
generaloffice work,personalandhomeuse,andgeneralindustrial use.Theproduct isnotintendedforapplicationsthat
requireextremelyhigh levelsofsafetytobeguaranteed(referredtobelowas"safety-critical"applications).Useofthe
productforasafety-criticalapplicationmaypresentasignificant riskofpersonalinjuryand/ordeath.Such applications
include,butarenot limitedto,nuclearreactorcontrol,aircraftflightcontrol,airtrafficcontrol,masstransit control,medical
lifesupport,andmissilelaunchcontrol.Customersshall notusetheproductforasafety-criticalapplicationwithout
guaranteeingtherequiredlevelofsafety.Customerswhoplantouse theproductin asafety-criticalsystemarerequested
toconsult theFujitsusales representativesin charge.
Storage ofaccessories
Keep theaccessories ina safeplacebecausetheyarerequiredforserveroperation.
Adding optional products
Forstableoperation ofthePRIMEQUEST2000seriesserver,useonlyaFujitsu-certified optionalproductasanadded
option.
Note that the PRIMEQUEST2000 seriesserver is notguaranteed to operate with anyoptional product notcertifiedby
Fujitsu.
Maintenance
OnlyFujitsucertifiedserviceengineersshould perform thefollowingtaskson this productand the
optionsprovidedbyFujitsu.Customersmustnotperform thesetasks underanycircumstances.
Otherwise,electricshock,injury,orfiremayresult.
- Newlyinstalling ormoving equipment
- Removingthefront, rear,andsidecovers
- Installing andremovingbuilt-inoptions
- Connecting anddisconnectingexternalinterfacecables
- Maintenance(repairandperiodicdiagnosis andmaintenance)
OnlyFujitsucertifiedserviceengineersshould perform thefollowingtaskson this productand the
optionsprovidedbyFujitsu.Customersmustnotperform thesetasks underanycircumstances.
Otherwise,productfailuremayresult.PRIMEQUEST2000Series GeneralDescription
- UnpackinganoptionalFujitsuproduct,suchas an optionaladapter, deliveredto thecustomer
Modifyingorrecyclingtheproduct
Modifyingthisproductorrecyclingasecondhandproductbyoverhaulingitwithoutpriorapproval
mayresultinpersonalinjurytousersand/orbystanders ordamagetotheproductand/orother
property.
Note on erasing data from hard disks when disposing of the product or transferring it
Disposingofthisproduct or transferringitas ismayenablethirdpartiesto accessthe dataonthehard diskanduseitfor
unforeseen purposes.Topreventtheleakage ofconfidentialinformationandimportantdata,allofthedataonthehard
diskmustbe erasedbefore disposalor transfer of theproduct.

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CA92344-0542-02
However,itcanbe difficulttocompletelyeraseallofthedatafromtheharddisk.Simplyinitializing(reformatting)thehard
diskordeletingfilesontheoperatingsystem isinsufficientto erasethedata,eventhoughthedataappearsataglance to
havebeenerased. This typeofoperationonlymakesitimpossibleto accessthedatafromtheoperatingsystem.
Malicious thirdpartiescanrestore thisdata.
Ifyousave yourconfidential informationorotherimportantdataontheharddisk, youshouldcompletelyerasethedata,
insteadofsimplycarryingouttheaforementionedoperation,to preventthedatafrombeing restored.Topreventimportant
data ontheharddiskfrombeingleaked whentheproductis disposedofortransferred,youwillneedtotakecaretoerase
allthedatarecordedonthehard diskon yourownresponsibility.
Furthermore,if asoftware license agreementrestricts thetransfer ofthesoftware(operatingsystemandapplication
software)ontheharddiskintheserver orotherproductto athirdparty, transferringtheproductwithoutdeletingthe
softwarefromtheharddiskmayviolatetheagreement.Adequateverificationfromthispoint of viewisalsonecessary.
Support and service
Product and service inquiries
Forallproductuseandtechnicalinquiries,contactthedistributor where youpurchasedyourproduct,ora Fujitsusales
representativeorsystemsengineer(SE).Ifyoudonotknowtheappropriatecontactaddressforinquiriesaboutthe
PRIMEQUEST2000 series,usetheFujitsu contactline.
Fujitsu contact line
WeacceptWebinquiries.Fordetails,visitour website:
https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html
Warranty
Ifa componentfailure occursduring thewarrantyperiod,we willrepairitfreeofchargeinaccordancewiththetermsofthe
warrantyagreement.Fordetails,see the warranty.
Before requesting a repair
Ifaproblemoccurs withtheproduct,confirm theproblembyreferringto11.2Troubleshooting inthePRIMEQUEST 2000
SeriesAdministration Manual(CA92344-0537).Iftheerrorrecurs,contact yoursalesrepresentative ora fieldengineer.
Confirmthemodelnameandserialnumbershownonthelabelaffixedtotherightfrontofthedevice andreportit.Also
checkanyother requireditemsbeforehandaccordingto11.2TroubleshootinginthePRIMEQUEST2000Series
AdministrationManual(CA92344-0537).
Thesystem settingssavedbythe customer willbeusedduringmaintenance.
Manual
How touse this manual
Thismanualcontainsimportantinformationabout thesafeuseofthisproduct.Readthemanualthoroughlytounderstand
theinformationinitbefore using thisproduct.Besuretokeepthismanual inasafe andconvenientlocationforquick
reference.
Fujitsumakes everyefforttopreventusersandbystanders frombeing injured andto prevent propertydamage.Besureto
use theproductaccordingtotheinstructions in thismanual.
Manuals forthePRIMEQUEST2000 series
Thefollowing manualshavebeenpreparedtoprovide you withtheinformationnecessaryto usethePRIMEQUEST2000
series.
Youcan accessHTML versions of thesemanualsatthefollowingsites:

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Japanese-languagesite:http://jp.fujitsu.com/platform/server/primequest/manual/2000/
Globalsite:http://www.fujitsu.com/global/services/computing/server/primequest/
Title
Description
Manualcode
PRIMEQUEST 2000Series
GettingStarted Guide
Describeswhatmanualsyoushouldreadand howto
accessimportantinformationafterunpacking the
PRIMEQUEST2000 seriesserver.(Thismanualcomes
with theproduct.)
CA92344-0522
PRIMEQUEST 2000Series
Safetyand Regulatory
Information
Containsimportantinformationrequiredforusingthe
PRIMEQUEST2000 seriessafely.
CA92344-0523
PRIMEQUEST 2000Series
GeneralDescription
Describesthefunctionsand featuresofthe
PRIMEQUEST2000 series.
CA92344-0534
SPARCEnterprise/
PRIMEQUEST Common
InstallationPlanningManual
Providesthenecessaryinformation and conceptsyou
should understandforinstallationandfacilityplanningfor
SPARCEnterpriseand PRIMEQUESTinstallations.
C120-H007EN
PRIMEQUEST 2000Series
HardwareInstallationManual
Includesthespecificationsofandtheinstallationlocation
requirementsfor thePRIMEQUEST2000series.
CA92344-0535
PRIMEQUEST 2000Series
Installation Manual
DescribeshowtosetupthePRIMEQUEST2000series
server,includingthestepsforinstallationpreparation,
initialization,andsoftwareinstallation.
CA92344-0536
PRIMEQUEST 2000Series
UserInterfaceOperating
Instructions
DescribeshowtousetheWeb-UIandUEFI toassure
properoperation ofthePRIMEQUEST2000series
server.
CA92344-0538
PRIMEQUEST 2000Series
Administration Manual
Describeshowtousetoolsandsoftwareforsystem
administrationandhowtomaintainthesystem
(component replacementanderror notification).
CA92344-0537
PRIMEQUEST 2000Series
Tool Reference
Providesinformationonoperationmethodsandsettings,
includingdetails ontheMMB, PSA,andUEFIfunctions.
CA92344-0539
PRIMEQUEST 2000 Series
MessageReference
Liststhemessagesthatmaybedisplayed whena
problemoccursduring operationand describeshowto
respondto them.
CA92344-0540
PRIMEQUEST 2000Series
REMCSInstallationManual
DescribesREMCSserviceinstallationandoperation
CA92344-0542
PRIMEQUEST 2000Series
Glossary
DefinesthePRIMEQUEST2000seriesrelatedtermsand
abbreviations.
CA92344-0541

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CA92344-0542-02
Related manuals
Thefollowing manualsrelate tothe PRIMEQUEST2000series.
Youcan accessthese manuals at thefollowingsite:
http://www.fujitsu.com/global/services/computing/server/primequest/Contact yoursalesrepresentative forinquiriesabout
theServerViewmanuals.
Title
Description
ServerViewSuite ServerViewOperations
Manager Quick Installation(Windows)
Describeshowtoinstall andstartServerViewOperationsManager
inaWindowsenvironment.
ServerViewSuite ServerViewOperations
Manager Quick Installation(Linux)
Describeshowtoinstall andstartServerViewOperationsManager
ina Linuxenvironment.
ServerViewSuite ServerViewInstallation
Manager
Describestheinstallation procedureusingServerViewInstallation
Manager.
ServerViewSuite ServerViewOperations
ManagerServerManagement
Providesanoverviewofservermonitoringusing ServerView
Operations Manager, anddescribestheuserinterface of
ServerViewOperationsManager.
ServerViewSuiteServerViewRAID
ManagementUserManual
DescribesRAIDmanagementusing ServerViewRAIDManager.
ServerViewSuite Basic Concepts
Describesbasic concepts aboutServerViewSuite.
ServerViewOperationsManagerInstallation
ServerViewAgentsforLinux
Describesinstallationandupdateinstallation ofServerViewLinux
Agent.
ServerViewOperationsManagerInstallation
ServerViewAgentsforWindows
Describesinstallationandupdateinstallation of ServerView
WindowsAgent.
ServerViewMissionCritical Option UserManual
DescribesthenecessaryfunctionsuniquetoPRIMEQUEST
(clusterlinkage)andServerViewMissionCriticalOption(SVmco),
which isrequiredforsupportingthese functions.
ServerViewRAIDManager VMwarevSphere
ESXi 5InstallationGuide
Describestheinstallation andsettings requiredtouseServerView
RAIDManagerontheVMware vSphere ESXi 5server.
MegaRAIDSASSoftware
Providestechnicalinformationonusingarraycontrollers.
Refertothemanual fromthesecond DVDforServerView Suite
which youcanpurchaseoptionallyor fromthefollowingURL:
TheFujitsu TechnologySolutionsmanualsserver
http://manuals.ts.fujitsu.com/
MegaRAIDSASDevice DriverInstallation
Providestechnicalinformationonusingarraycontrollers.
Refertothemanual fromthesecond DVDforServerViewSuite
which youcanpurchaseoptionallyor fromthefollowingURL:
TheFujitsu TechnologySolutionsmanualsserver
http://manuals.ts.fujitsu.com/
ModularRAIDControllerInstallation Guide
Providestechnicalinformationonusingarraycontrollers.
Refertothemanual fromthesecond DVDforServerView Suite
which youcanpurchaseoptionallyor fromthefollowingURL:
TheFujitsu TechnologySolutionsmanualsserver
http://manuals.ts.fujitsu.com/

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Abbreviations
This manual usesthefollowingproductnameabbreviations.
Formalproduct name
Abbreviation
Microsoft®Windows Server®2012 R2 Datacenter
Windows, Windows Server2012
Microsoft®Windows Server®2012 R2 Standard
Microsoft®Windows Server ®2012 Datacenter
Microsoft®Windows Server ®2012Standard
Microsoft®Windows Server ®2008R2Standard
Windows, Windows Server2008
Microsoft®Windows Server ®2008R2Enterprise
Microsoft®Windows Server® 2008R2 Datacenter
RedHat® EnterpriseLinux® 6(forIntel64)
Linux, RHEL6, RHEL
RedHat® EnterpriseLinux® 7(forIntel64)
Linux, RHEL7, RHEL
OracleLinux6 (x86_64)
OracleLinux,OracleLinux6
VMware vSphere(R)5
VMware, vSphere5.x,VMware 5, VMware
5.x
VMware(R)ESXi (TM)5
ESXi,ESXi 5, ESXi5.x
Novell(R)SUSE(R)LINUXEnterpriseServer11ServicePack3
SLES11 SP3
Trademarks
Microsoft,Windows,WindowsServer,Hyper-VandBitLocker aretrademarks or registeredtrademarksofMicrosoft
Corporationinthe United Statesand/or othercountries.
LinuxisaregisteredtrademarkofLinus Torvalds.
RedHat,theShadowmanlogoandJBossareregisteredtrademarksofRedHat,Inc.in theU.S.andothercountries.
OracleandJavaare registeredtrademarkof Oracle Corporation and itsrelatedcompany.
Celeron,CeleronInside, Centrino,Centrino Inside, CoreInside,Intel, the Intel logo,IntelAtom,IntelAtom Inside,IntelCore,
IntelInside,theIntelInsidelogo,IntelvPro,Itanium,ItaniumInside,Pentium,PentiumInside,theRapidStart
Technologylogo,vPro Inside, Ultrabook,Xeon,andXeonInside aretrademarksorregisteredtrademarks of Intel
Corporationinthe U.S.andothercountries.
EthernetisaregisteredtrademarkofFujiXeroxCo.,Ltd.inJapanandisaregisteredtrademarkofXeroxCorp.intheUnited
Statesandothercountries.
VMware isa trademark or registered trademark of VMware,Inc.intheUnitedStates andothercountries.
NovellandSUSE LinuxEnterprise Server aretrademarksofNovell, Inc.
Xenisatrademarkorregisteredtrademark of CitrixSystems,Inc.oritssubsidiaries intheUnited States andothercountries.
Othercompanynames and productnamesarethetrademarks orregisteredtrademarksof theirrespectiveowners.
Trademark indications areomitted forsomesystem andproductnames inthismanual.

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Notation
This manual usesthefollowingfonts andsymbolsto express specific types of information.
Font orsymbols
Meaning
Example
italics
Title of amanualthat youshouldrefer to
SeethePRIMEQUEST 2000Series
InstallationManual(CA92344-0536).
[]
Windownamesas wellas thenamesof
buttons,tabs,anddrop-downmenus in
windowsareenclosedinbrackets.
Clickthe[OK]button.
Notationforthe CLI (command line interface)
Thefollowing notationisusedforcommands.
Command syntax
Commandsyntaxisrepresentedasfollows.
- Variables requiring the entryofa valueareenclosedin anglebrackets< >.
- Optionalelementsare enclosed in brackets[ ].
- Optionsforoptional keywordsaregroupedin| (stroke)separatedlistsenclosedin brackets [].
- Optionsforrequired keywords are groupedin| (stroke)separated lists enclosedinbraces {}.
Commandsyntaxiswritteninabox.
Remarks
Thecommandoutputshownin thePDFmanualsmayincludelinefeedsatplaceswherethereisnolinefeedsymbol
(\attheendoftheline).
Notesonnotations
- Ifyouhaveacommentorrequest regardingthismanual, or ifyoufindanypartofthismanualunclear,please takea
moment toshare it withusbyfillingintheform atthefollowingwebpage,statingyourpointsspecifically,andsending
theform to us:
https://www-s.fujitsu.com/global/contact/computing/PRMQST_feedback.html
- Thecontentsofthismanualmayberevisedwithoutprior notice.
- Inthismanual,theManagementBoardandMMBfirmware areabbreviatedas"MMB."
- Inthismanual,IOU_10GbEandIOU_1GbEarecollectivelyreferredtoasIOUnits.
- Screenshots contained inthismanualmaydiffer from theactualproductscreendisplays.
- TheIP addresses, configuration information,and othersuch information contained in thismanualaredisplay
examplesanddifferfromthatforactualoperation.
- ThePDFfileofthismanual isintendedfordisplayusing Adobe®Reader®insinglepageviewing modeat100%
zoom.
This manualshall notbereproducedorcopiedwithoutthepermissionofFujitsuLimited.
Copyright2014FUJITSULIMITED

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Contents
Preface................................................................................................................................................................................................................i
REMCSServiceOverview..................................................................................................................................................1CHAPTER1
1.1 PurposeofREMCS Service.........................................................................................................................................................1
1.2 REMCSLinkage Overview...........................................................................................................................................................1
1.2.1 ComponentsimplementingtheREMCSfunction...................................................................................................................1
1.2.2 InstallingtheREMCSfunction..................................................................................................................................................2
1.2.3 ConnectionconfigurationssupportedbytheREMCSfunction..............................................................................................2
BeforeUsingtheREMCSService......................................................................................................................................3CHAPTER2
2.1 OverviewofConnectiontotheREMCSCenter...........................................................................................................................3
2.2 ConnectionConfigurationforConnectingtotheREMCSCenter...............................................................................................3
2.2.1 Internetconnection(e-mail)......................................................................................................................................................3
2.2.2 P-Pconnection(ISDN:e-mail).................................................................................................................................................4
REMCSServiceStartProcedure........................................................................................................................................6CHAPTER3
3.1 StartProcedureOverview.............................................................................................................................................................6
3.2 REMCSCenterRegistration.........................................................................................................................................................8
3.2.1 StartingREMCS.......................................................................................................................................................................8
3.2.2 Settingtheconnectionconfiguration........................................................................................................................................9
3.2.3 Settinguptheenvironment................................................................................................................................................... 10
3.2.4 Settingthe periodicconnectionschedule............................................................................................................................. 13
3.2.5 Settingthecustomerinformation.......................................................................................................................................... 14
3.2.6 Confirmingtheregistrationresult........................................................................................................................................... 17
3.2.7 Checkingtheconnection....................................................................................................................................................... 18
3.3 Importing theRegistrationInformation....................................................................................................................................... 19
3.4 Replacing theS/MIME certificateduringtheinitializationwork.................................................................................................22
3.5 Thenotesabouttheimportingand theautomaticregistrationproceduresoftheREMCSsettings...................................... 24
REMCSServiceOperations............................................................................................................................................ 29CHAPTER4
4.1 REMCSOperationsOverview................................................................................................................................................... 29
4.2 REMCSServiceMenu............................................................................................................................................................... 30
4.2.1 CustomerInformationupdate................................................................................................................................................ 30
4.2.2 Re-register.............................................................................................................................................................................. 30
4.2.3 ConnectionEnvironment....................................................................................................................................................... 30
4.2.4 PeriodicalConnection............................................................................................................................................................ 31
4.2.5 ExportSettings....................................................................................................................................................................... 32
4.2.6 Connectiontypechange........................................................................................................................................................ 34
4.2.7 Displayingthecertificate........................................................................................................................................................ 34
4.2.8 Replacingthecertificate......................................................................................................................................................... 36
4.2.9 Restoringacertificate............................................................................................................................................................ 37
4.2.10 Connectioncheck............................................................................................................................................................. 38
4.2.11 TemporaryDisconnection................................................................................................................................................ 40
4.2.12 Reconnection.................................................................................................................................................................... 41
4.2.13 HW Config. Info................................................................................................................................................................. 42
4.2.14 SW Config.Info................................................................................................................................................................. 42

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CHAPTER5REMCSServiceDetail Settings................................................................................................................ 44CHAPTER5
5.1 OverviewofREMCSServiceDetailSettings............................................................................................................................ 44
5.2 DetailEnvironmentSettings....................................................................................................................................................... 45
5.3 Selecting REMCSCenter.......................................................................................................................................................... 48
5.4 SelectLanguage......................................................................................................................................................................... 48
5.5 MachineNameDisplayChange................................................................................................................................................ 49
5.6 DeletingthePersonalInformation.............................................................................................................................................. 50
5.7 Displayofcertificate.................................................................................................................................................................... 50
REMCSMessages........................................................................................................................................................... 52CHAPTER6
6.1 MessagesinREMCSWindows................................................................................................................................................ 52
6.2 CommunicationErrorMessages(SMTP Communication)...................................................................................................... 65
6.3 OtherErrorMessages................................................................................................................................................................ 67
MMB LogCollection.......................................................................................................................................................... 68CHAPTER7
7.1 MMBLogCollection................................................................................................................................................................... 68
NotesonUsingREMCSGUI........................................................................................................................................... 69CHAPTER8
8.1 Noteson UsingREMCSGUI..................................................................................................................................................... 69

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Figures
FIGURE1.1REMCSlinkage...................................................................................................................................................................1
FIGURE2.1Internetconnection(using thenetworkconnectedtotheuserport).................................................................................4
FIGURE2.2Internet connection(usingREMCSport)...........................................................................................................................4
FIGURE2.3P-Pconnection(ISDN:e-mail)(usingthenetwork connectedtoaUSERport)..............................................................5
FIGURE2.4P-Pconnection(ISDN:e-mail)(usingtheREMCSport)...................................................................................................5
FIGURE3.1REMCSCenterregistrationflow.........................................................................................................................................7
FIGURE3.2[CustomerInformationRegistrationInstructions]window.................................................................................................9
FIGURE3.3[SelectingREMCSCenter] window.................................................................................................................................10
FIGURE3.4[InitialSettings]window.................................................................................................................................................... 11
FIGURE3.5[Internet(MailOnly)connectionenvironmentsettings]window...................................................................................... 12
FIGURE3.6[Point-to-PointConnectionenvironmentsettings]window............................................................................................. 13
FIGURE3.7[PeriodicalConnectionsettings]window......................................................................................................................... 14
FIGURE3.8[CustomerInformation]window....................................................................................................................................... 15
FIGURE3.9[CustomerInformationReview] window.......................................................................................................................... 16
FIGURE3.10[InformationTransmitAgreement]window................................................................................................................... 17
FIGURE3.11[Registrationresult]window........................................................................................................................................... 18
FIGURE3.12[Connectioncheck]window........................................................................................................................................... 18
FIGURE3.13[Resultofconnectioncheck] window............................................................................................................................ 19
FIGURE3.14[ImportationoftheREMCSsettings]window............................................................................................................... 20
FIGURE3.15[After automaticregistration, do you deletethepersonalinformation]window........................................................... 20
FIGURE3.16[Connectioncheckinformation]window........................................................................................................................ 21
FIGURE3.17[InformationTransmitAgreement](forautomaticsetting)window.............................................................................. 21
FIGURE3.18[Automaticregistrationstate]window............................................................................................................................ 22
FIGURE3.19[Replacementofcertificates]window(duringinitializationwork).................................................................................. 22
FIGURE3.20[Confirmationofcertificate]window(duringinitialization work)..................................................................................... 23
FIGURE4.1[REMCS initial]window.................................................................................................................................................... 29
FIGURE4.2[Internet(MailOnly)connectionenvironmentsettings]window..................................................................................... 31
FIGURE4.3[Point-to-PointConnectionenvironmentsettings]window............................................................................................. 31
FIGURE4.4[PeriodicalConnectionsettings]window......................................................................................................................... 32
FIGURE4.5[Exportationofthe REMCSsettings] window................................................................................................................. 33
FIGURE4.6Windowforchangingthe activeconnectionconfiguration............................................................................................. 34
FIGURE4.7[Displayofcertificate]window(withcertificatenotreplaced).......................................................................................... 35
FIGURE4.8[Displayofcertificate]window(duringuseofcertificate thathasbeenreplaced).......................................................... 35
FIGURE4.9[Displayofcertificate]window(Certificatethathasbeendisplayed–previouscertificate)........................................... 36
FIGURE4.10[Replacementofcertificates]window............................................................................................................................ 36
FIGURE4.11[Confirmationofcertificate]window............................................................................................................................... 37
FIGURE4.12[Replacementtothepreviouscertificate] window......................................................................................................... 37
FIGURE4.13[Connectioncheck]window(withoutpersonal informationdeleted)............................................................................ 38
FIGURE4.14[Connectioncheck]window(with personalinformationdeleted)................................................................................. 39
FIGURE4.15[Resultofconnectioncheck] window............................................................................................................................ 40
FIGURE4.16[TemporaryDisconnection]window.............................................................................................................................. 41
FIGURE4.17[Reconnection]window.................................................................................................................................................. 42

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FIGURE4.18[SendingHardwareConfigurationInformation] window............................................................................................... 42
FIGURE4.19[SendingSoftwareConfigurationInformation] window................................................................................................ 43
FIGURE5.1FEoperationinitialwindow............................................................................................................................................... 44
FIGURE5.2[Environmentsettings]windowincaseofinternetconnection(onlymail)..................................................................... 45
FIGURE5.3[Environmentsettings]windowincaseofP-Pconnection............................................................................................. 47
FIGURE5.4[SelectingREMCSCenter]window.................................................................................................................................48
FIGURE5.5[Selectlanguage(JapaneseorEnglish)]window........................................................................................................... 49
FIGURE5.6[SelecttoDisplayMachineIDor MachineUniqueName]window................................................................................ 50
FIGURE5.7[Deletingthepersonalinformation]window..................................................................................................................... 50
FIGURE5.8[Displayofcertificate]window(SSL)................................................................................................................................ 51

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Tables
TABLE3.1Inputitems forthe[Internet(Mail Only)connectionenvironmentsettings]window.......................................................... 12
TABLE3.2Inputitems forthe[Point-to-PointConnectionenvironmentsettings]window.................................................................13
TABLE3.3Inputitems forthe[PeriodicalConnectionsettings]window............................................................................................. 14
TABLE3.4Inputitems forthe[Customer Information]window........................................................................................................... 15
TABLE3.5Executionlistoftheimportingandtheautomaticregistration........................................................................................... 24
TABLE4.1ItemsintheREMCSinitialwindow.................................................................................................................................... 29
TABLE5.1ItemsoftheFEoperationinitial window............................................................................................................................. 44
TABLE5.2Itemsinthe[Environmentsettings]windowincaseofinternetconnection(onlymail)................................................... 45
TABLE5.3 Itemsinthe[Environmentsettings] windowincaseofP-Pconnection........................................................................... 47
TABLE6.1Messagescommontoall windows.................................................................................................................................... 52
TABLE6.2Messagesat GUIstartup.................................................................................................................................................... 52
TABLE6.3Messagesin themenuframe............................................................................................................................................. 52
TABLE6.4Messagesinthestatedisplayframe.................................................................................................................................. 53
TABLE6.5Messagesinthesettingprogressdisplaywindow............................................................................................................ 53
TABLE6.6Messagesinthe[CustomerInformation]window............................................................................................................. 53
TABLE6.7Messagesin theinitialwindow........................................................................................................................................... 53
TABLE6.8Messagesin the[InitialSettings] window.......................................................................................................................... 54
TABLE6.9Messagesin the[Importationofthe REMCSsettings] window........................................................................................ 54
TABLE6.10Messagesinthe[CustomerInformationReview]window............................................................................................. 55
TABLE6.11Messagesinthe[Automaticregistrationstate]window.................................................................................................. 55
TABLE6.12Messagesinthe[Internet(MailOnly)connectionenvironment settings]window......................................................... 55
TABLE6.13Messagesinthe[Point-to-PointConnectionenvironmentsettings]window................................................................. 56
TABLE6.14Messagesinthe[Periodical Connectionsettings]window............................................................................................. 57
TABLE6.15Messagesinthe[CustomerInformation]window........................................................................................................... 57
TABLE6.16Messageinthe[CustomerInformationReview]window............................................................................................... 58
TABLE6.17Messageinthe[InformationTransmitAgreement]window........................................................................................... 58
TABLE6.18Messagesinthe[Registrationresult] window................................................................................................................. 59
TABLE6.19Messagesinthe[Exportation oftheREMCSsettings]window..................................................................................... 59
TABLE6.20Messagesinthe[Connectioncheck]windowor[Connectioncheckinformation]window........................................... 60
TABLE6.21Messagesinthe[Resultofconnectioncheck]window.................................................................................................. 60
TABLE6.22Messagesinthe[TemporaryDisconnection]windowor[Reconnection] window........................................................ 60
TABLE6.23Messageinthe[SendingHardwareConfigurationInformation]window....................................................................... 61
TABLE6.24Messageinthe[SendingSoftwareConfigurationInformation]window........................................................................ 61
TABLE6.25MessagesintheCEinitial frame...................................................................................................................................... 61
TABLE6.26Messagesinthe[Environmentsettings]window............................................................................................................ 62
TABLE6.27Messagesinthe[SelectingREMCSCenter]window.................................................................................................... 62
TABLE6.28Messagesinthe[Selectlanguage(JapaneseorEnglish)]window................................................................................ 63
TABLE6.29Messagesinthe[SelecttoDisplayMachineIDorMachineUnique Name]window................................................... 63
TABLE6.30Messagesintheprocessingprogressdisplaywindow................................................................................................... 63
TABLE6.31Messagesinthe[Deletingthepersonalinformation]window........................................................................................ 63
TABLE6.32Messagesinthe[Replacementofcertificates]window.................................................................................................. 64
TABLE6.33Messagesinthe[Confirmationofcertificate]window..................................................................................................... 64

Preface
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CA92344-0542-02
TABLE6.34Messagesinthe[Replacementtothepreviouscertificate]window............................................................................... 65
TABLE6.35Messagesinthe[Displayofcertificate]window.............................................................................................................. 65
TABLE6.36Listofcommunicationerrormessages(SMTPcommunication)................................................................................... 65
TABLE8.1REMCSmessagewindow................................................................................................................................................. 69

CHAPTER 1 REMCS Service Overview
1.1 Purpose of REMCS Service
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REMCS Service OverviewCHAPTER 1
This chapter provides an overview of the REMCS service.
1.1 Purpose of REMCS Service
The REMCS service connects your PRIMEQUEST 2000 Series to the REMCS Center, a total support center
for Fujitsu customers, through the Internet or P-P (point to point) connection to enable the system to send
server configuration information and automatically report failures when they occur. The REMCS service is
thus intended to facilitate prompt responses and solutions to problems.
To receive the REMCS service, you will need a relevant service agreement with Fujitsu. Users without an
agreement may register with the REMCS Center (registration) but cannot receive the service. For details on
the service, contact the distributor where you purchased your product or your sales representative.
1.2 REMCS Linkage Overview
REMCS Agent reports resource information or problems in a partition to the REMCS Center in linkage with
theMMB. REMCS Agent reports error information, log information, and other information of the
PRIMEQUEST 2000 Series system to the REMCS Center via the Internet or P-P (point to point) connection.
FIGURE 1.1 REMCS linkage
REMCS Agent of the PRIMEQUEST 2000 Series consists of the MMB firmware and SVS installed in each
partition. As the REMCS linkage in the figure shows, the MMB firmware monitors the entire system for
problems, and reports them to the REMCS Center when it detects them. SVS notifies the REMCS Center of
hardware problem information and hardware configuration information detected by the operating system in
the partition via the MMB firmware.
1.2.1 Components implementing the REMCS function
The REMCS functions of the PRIMEQUEST 2000 Series are implemented by the following components:
- MMB

CHAPTER 1 REMCS Service Overview
1.2 REMCS Linkage Overview
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CA92344-0542-02
Collects hardware configuration information of the entire server, monitors the server for problems, and
reports thereon to the REMCS Center.
- SVS
Collects configuration information of the PCI cards and SCSI devices recognized in the partition and
monitors them for problems.
Configuration information monitoring
Detects changes in the hardware or software configuration, and reports the latest configuration information to
the REMCS Center.
Problem notification
When a hardware problem occurs in a server, automatically notifies the REMCS Center of the problem and
sends problem information including logs to the REMCS Center.
Whenever an event involving a hardware problem occurs in the same unit after the REMCS Center has been
notified of the hardware problem, notification thereon to the REMCS Center is suppressed. Events detected
by SVS are cleared when the operating system is rebooted or when SVS is stopped or restarted. When a
problem with a notification level that is higher than that of an event for which notification is being suppressed
occurs in the same part, problem notification takes place even within the notification suppression period. At
this time, the notification suppression time is cleared to 0, and the notification suppression continues. For
SVS, there is no processing related to notification suppression time. Accordingly, until a problem with a high
notification level occurs or until the events are cleared, notification of abnormalities is suppressed.
Periodic connection
Automatically connects to the REMCS Center at specified times to confirm the existence of the
communication path and REMCS Agent
1.2.2 Installing the REMCS function
The REMCS function of the PRIMEQUEST 2000 Series consists of the MMB and SVS/REMCS
Option/SIRMS installed on the partition side.
Installation in the MMB
The MMB REMCS function is installed as standard. The function does not need to be installed.
Installation in of SIRMS and REMCS Option
A case of the new installation
It is possible to install it by selecting SIRMS and REMCS Option as an installation target when OS by SVIM
is installed.
For details on the procedure for installing the function in SIRMS and REMCS Option, see CHAPTER 4
Installation of Operating System and bundled software in the PRIMEQUEST 2000 Series Installation Manual
(CA92344-0536).
A case without SVIM
The following packages are downloaded from the Web site of Fujitsu, and it installs it according to
attached README.
･SIRMS
･REMCS Option
1.2.3 Connection configurations supported by the REMCS function
The PRIMEQUEST 2000 Series supports only the connection configurations shown below. Each of these
connection configurations uses only SMTP for communication with the REMCS Center.
- Internet connection (e-mail)
With this connection configuration, communication with the REMCS Center is executed via the Internet.
- P-P connection (ISDN: e-mail)
With this connection configuration, communication with the REMCS Center is executed with a P-P
system using a line such an ISDN line.