Fujitsu ETERNUS CS800 S6 User manual

English
ETERNUS CS800 S6
User Guide
V3.2.7
Edition April 2017

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To ensure a consistently high quality standard and user-friendliness, this documentation was
created to meet the regulations of a quality management system which complies with the
requirements of the standard DIN EN ISO 9001:2008.
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Copyright and trademarks
Copyright © 2017 Fujitsu Technology Solutions.
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
This document includes trademarks and copyrights of Ceph®. All rights reserved.
Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the USA and
other countries.
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Fujitsu and the Fujitsu Logo are trademarks of Fujitsu Limited.
All hardware and software names used are trademarks of their respective manufacturers.

Content
Contents
1 Introduction 9
1.1 Preface 9
1.1.1 Support and Help 12
1.1.2 Technical Support 12
1.1.3 Customer Service 12
1.2 Important Information 14
1.2.1 Safety Instructions 14
1.2.2 Before Starting Up 14
1.2.3 Installation and Operation 15
1.2.4 Working with CDs/DVDs and CD/DVD Drives 16
1.2.5 Laser Information 17
1.2.6 Batteries 17
1.2.7 Modules with Electrostatic-Sensitive Devices 18
1.2.8 Notes on Cleaning the Devices 18
1.2.9 Other Important Information 19
1.2.10 FCC Class a Compliance Statement 19
1.2.11 Notes on Installing Devices in the Rack 21
1.2.12 Environmental Protection 21
2 System Description 24
2.1 Overview 25
2.1.1 Disk-Based Backup Appliance 25
2.1.2 Advanced Data Deduplication Increasing Disk Retention for Backup Data 25
2.1.3 Remote Replication of Backup Data Providing Automated Disaster Recovery Protection 25
2.1.4 Configurable Storage Presentation 25
2.2 Features and Benefits 26
2.3 What’s New in ETERNUS CS800 S6 with Software V3.2.7 27
2.3.1 ETERNUS CS800 S6 Hardware 27
2.3.2 ETERNUS CS800 S6 V3.2.7 Software 27
2.4 Components ETERNUS CS800 S6 System 27
2.4.1 Entry 28
2.4.2 Scale 29
2.4.3 Capacity of ETERNUS CS800 S6 Configurations 30
2.5 Data Reduction 30
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Content
2.5.1 Data Deduplication 31
2.5.2 Compression 31
2.6 Space Reclamation 32
2.7 Remote Replication 32
2.8 Storage Presentation 33
2.8.1 Virtual Tape Storage 33
2.8.2 Network Attached Storage (NAS) 34
2.8.2.1 CIFS/SMB Protocol 34
2.8.2.2 NFS Protocol 35
2.8.2.3 Application Specific Protocol 35
2.8.3 OpenStorage (OST) 35
2.9 Path to tape (PTT) 36
2.10 ETERNUS CS800 Advanced Reporting 37
2.11 Network Configuration 37
3 Hardware Description 39
3.1 Server 40
3.1.1 Server Front View 40
3.1.2 Server Rear View - Connectors and Indicators 43
3.1.3 Connecting the servers to the mains 47
3.1.4 ETERNUS CS800 S6 - Entry System 50
3.1.4.1 PCI Cards for ETERNUS CS800 S6 Entry 50
3.1.5 ETERNUS CS800 S6 - Scale System 54
3.1.5.1 PCI Cards for ETERNUS CS800 S6 Scale 54
3.1.6 Indicators on the PCI Cards 55
3.2 Storage Modules 57
3.2.1 ETERNUSJX40 S2 Front View 57
3.2.2 ETERNUS JX40 S2 Rear View 58
3.2.3 ETERNUS DX100 S3 Base Module - Front View 60
3.2.4 ETERNUS DX100 S3 Base Module - Rear View 62
3.2.5 ETERNUS DX100 S3 Expansion Modules - Front View 65
3.2.6 ETERNUS DX100 S3 Expansion Modules - Rear View 66
3.3 Hard Drive Carrier 70
3.4 Turning On and Shutting Down the System 72
3.5 Locating the Serial Number 73
4 Rack Requirements 74
5 Installing the ETERNUS CS800 S6 Modules 76
5.1 Locating the Mounting Position 77
ETERNUS CS800 4

Content
5.2 Installing the components in the rack 80
5.2.1 Installation of the Server Module in a PRIMECENTER Rack 80
5.2.2 Installing a Storage Module in the Rack 84
5.3 Cabling the ETERNUS CS800 S6 System 87
5.3.1 Entry System without ETERNUSJX40 S2 Option 89
5.3.2 Entry System with ETERNUSJX40 S2 Option 91
5.3.3 Scale System 94
6 Initial Configuration, Connecting with the Network 99
6.1 Switching on the System 100
6.2 Connecting the Notebook with the Server 101
6.3 Running the Getting Started Wizard 102
6.3.1 Login, Welcome, License Agreement 102
6.3.2 Access Control 104
6.3.3 Network Configuration 106
6.3.4 Date & Time 119
6.3.5 Confirm Settings & Reboot 120
7 Remote Management 122
7.1 Remote Management Overview 122
7.2 Accessing Remote Management 122
7.3 The Remote Management Console 126
8 Configuration Wizards 132
8.1 Configuration Wizards Overview 132
8.2 NAS Wizard 134
8.3 VTL Wizard 140
8.4 OST Wizard 146
8.5 Replication Wizard 152
8.6 Users Wizard 158
8.7 Email Alerts Wizard 165
8.8 AIS Connect 170
9 Home Page 174
9.1 Home Page Overview 174
9.2 System Overview 175
9.3 Disk Usage 176
9.4 Data Reduction Statistics 178
9.5 Replication 180
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Content
9.6 Current Activity 183
10 Configuration 187
10.1 Configuration Overview 187
10.2 NAS Configuration 188
10.2.1 NAS Summary 188
10.2.2 Windows Domain 195
10.2.3 Share Access 198
10.2.4 Advanced Setting 203
10.3 VTL Configuration 203
10.3.1 Partitions 204
10.3.1.1 Partitions Summary 204
10.3.2 Media 211
10.3.3 Remote Host Access 220
10.4 OST Configuration 227
10.4.1 Replicating OST Data 228
10.4.2 Storage Servers 230
10.4.3 LSU 238
10.4.4 Manage Remote Users 245
10.4.5 Target IP Mapping 247
10.4.6 ETERNUS CS800 Accent 250
10.5 Replication Configuration 251
10.6 PTT Configuration 260
10.6.1 Physical Device Discovery 261
10.7 Scheduler 262
10.8 Notifications 270
10.8.1 Email 270
10.8.2 SNMP 279
10.8.3 AIS Connect 289
10.9 System 292
10.9.1 Network 293
10.9.2 Date & Time 307
10.9.3 Security 308
10.9.4 Manage Users 331
10.9.5 Client Plug-Ins 334
10.9.6 FC Initiators and Targets 335
10.10 Contacts 337
10.10.1 Company 337
ETERNUS CS800 6

Content
10.10.2 Primary and Secondary 338
11 Replication 340
11.1 ETERNUS CS800 Replication Overview 340
11.2 Replication Send 347
11.3 Receive NAS 356
11.4 Receive VTL 367
11.5 Actions 377
11.6 Reports 380
12 Status 381
12.1 ETERNUS CS800 Overview 381
12.2 Hardware 381
12.3 Performance 387
12.4 Disk Usage 393
12.5 VTL Status 396
12.6 Accent Status 400
12.7 OST Status 402
12.8 Activity Log 404
13 Alerts 407
13.1 ETERNUS CS800 Alerts Overview 407
13.2 Admin Alerts 407
13.3 Service Tickets 408
14 Utilities 415
14.1 ETERNUS CS800 Utilities Overview 415
14.2 Diagnostics 415
14.3 Analyzer 420
14.4 Space Reclamation 423
14.5 Secure Shred 425
14.6 Software Upgrades 427
14.7 Reboot & Shutdown 430
15 Troubleshooting 432
15.1 General Troubleshooting Actions 432
15.1.1 Viewing Service Tickets 432
15.1.2 Checking Hardware Status 433
15.1.3 Downloading a System Diagnostics File 433
ETERNUS CS800 7

Content
15.2 Common Problems and Solutions 433
15.2.1 Start-up Problems 434
15.2.2 Hardware Problems 434
15.2.3 Ethernet Network Problems 436
15.2.4 Replication Problems 438
15.2.5 Temperature Problems 438
16 Removal Replacement Procedures CRUs 440
16.1 ETERNUS CS800 S6 Hardware 441
16.1.1 Hard Disk Drive 443
16.1.2 HDD Removal and Replacement Procedures 445
16.2 Storage Subsystem 447
17 Storage Expansion 450
17.1 Storage Expansion - Entry 450
17.1.1 Procedure of Storage Expansion starting with 8TB 450
17.1.2 Procedure of Storage Expansion starting with 16TB 451
17.1.3 Procedure of Storage Expansion starting with 24TB or more 452
17.2 Storage Expansion - Scale 456
18 System Specifications S6 461
18.1 Additional Specifications 464
19 Integration in Firewall Environments 466
20 ETERNUS CS800 Open-Source Software 468
Index 556
ETERNUS CS800 8

1 Introduction
1.1 Preface
This manual introduces the FUJITSU Storage ETERNUS CS800 enhanced data protection
system and provides information about:
lFeatures and hardware
lInstallation
lSystem operations
lConfiguration
lWeb interface
lBasic troubleshooting
lBasic spare parts replacement procedures
This manual applies to the ETERNUS CS800 V3.2.7 software which supports the
ETERNUS CS800 S6 hardware. For hardware related topics for an ETERNUS CS800
S2/S3/S4/S5 system, please continue to use the appropriate manual.
Audience
This manual is written for ETERNUS CS800 system operators and system administrators.
It is useful for the audience to have a basic understanding of Linux.
Document organization
Following is a brief description of chapter contents.
lChapter "Important Information" on page 14 provides essential information regarding
safety when working on your ETERNUS CS800.
lChapter "System Description" on page 24 provides an overview of the ETERNUS CS800
system.
lChapter "Hardware Description" on page 39 describes the hardware components of the
ETERNUS CS800 system and instructions for turning on/off the system.
lChapters "Rack Requirements" on page 74 ,"Installing the ETERNUS CS800 S6 Modules"
on page 76 and chapter "Initial Configuration, Connecting with the Network" on page
99 describe all steps to install the hardware for the ETERNUS CS800 S6 system and the
initial software configuration.
ETERNUS CS800 9

1.1 Preface
lChapter "Remote Management" on page 122 describes how to use the management
pages to control the system remotely, and gives an overview over the management
pages.
lChapter "Configuration Wizards" on page 132 describes how to use the wizards that
provide guidance for setting up the ETERNUS CS800.
lChapter "Home Page" on page 174 describes the information that appears on the
Home page of the remote management console.
lChapter "Configuration" on page 187 describes in detail the configuration of the
system.
lChapter "Replication" on page 340 describes the remote replication capabilities of the
ETERNUS CS800.
lChapter "Status" on page 381,"Alerts" on page 407 and "Utilities" on page 415
describe the ETERNUS CS800 system management pages related to the menu items
Status, Alerts, and Utilities.
lChapter "Troubleshooting" on page 432 describes problems you may face and how to
resolve them.
lChapter "Removal Replacement Procedures CRUs" on page 440 describes how the
Customer can exchange Customer Replaceable Units.
lChapter "Storage Expansion" on page 450 describes how additional storage modules
are introduced into an existing ETERNUS CS800 system.
lChapter "System Specifications S6" on page 461 provides technical data.
lChapter "Integration in Firewall Environments" on page 466 provides a summary of
firewall ports, which must be opened for correct function of the ETERNUS CS800.
lChapter "ETERNUS CS800 Open-Source Software" on page 468 provides Open-Source
Code.
Notational conventions
This manual uses the following conventions:
A note emphasizes important information related to the main topic.
CAUTION!
A caution indicates potential hazards to equipment or data.
WARNING!
A warning indicates potential hazards to personal safety.
Data sizes are reported in base 1000 rather than base 1024.
For example: 1 GB = 1,000,000,000 bytes, 1 TB = 1,000,000,000,000 bytes
ETERNUS CS800 10

1.1 Preface
Related documents
ETERNUS CS800 S6
Command Line Interface
Provides information about the command line interface.
ETERNUS CS800 S6
Advanced Reporting
Provides information about performance data logging and
visual reporting features.
ETERNUS CS800 S6 OST
Guide
Provides information for setting up the ETERNUS CS800 S6 for
OST operation with NetBackup and Backup Exec.
ETERNUS CS800 Online
Help
Provides task-oriented information for the Remote
Management GUI.
ETERNUS CS800 11

1.1 Preface
1.1.1 Support and Help
Where to find information
Resource Address
Product information and
documentation
ETERNUS CS 800 S6 product information on the internet.
ETERNUS CS800 manuals http://manuals.ts.fujitsu.com/index.php?id=9662-9665
Release note http://manuals.ts.fujitsu.com/index.php?id=9662-9665
Downloads and Software
patches
http://support.ts.fujitsu.com/Index.asp?
Select Storage – ETERNUS CS.
Safety Notes and Regulations http://manuals.ts.fujitsu.com/index.php?l=en
1.1.2 Technical Support
The ETERNUS CS800 system includes AIS real-time support via remote access (see "AIS
Connect" on page 289)
The Support section of the Fujitsu web site provides links with contact information and
information about available support programs:http://www.fujitsu.com/fts/services/
If you have an active support agreement, you may contact your service provider.
If you do not have an active support agreement, contact your Fujitsu sales representative
to purchase a service contract or updates.
1.1.3 Customer Service
Resource Address
Education and training Fujitsu
Mies-van-der-Rohe-Str. 8
80807 Munich
Germany
[e-mail]
Support phone [phone]
Support fax [phone]
ETERNUS CS800 12

1.1 Preface
Your comments
Your suggestions will help us continue to improve the accuracy, organization, and overall
quality of the user publications. Please send your opinion of this document to:
manual[email protected]tsu.com
If you have issues, comments, or questions about specific information or procedures,
please include the title and, if available, the part number, the page numbers, and any
other details that will help us locate the subject you are addressing.
Fujitsu home page
Visit the home page of Fujitsu at: http://www.fujitsu.com/fts/
Fujitsu compliance link
See the compliance link of Fujitsu at:
https://globalsp.ts.fujitsu.com/sites/certificates/default.aspx
To get information about the storage component, select
"Storage Products > ETERNUS JX > ETERNUS JX40 S2".
"Storage Products > ETERNUS DX > ETERNUS DX100 S3".
To get information of the server component, select:
"Industry Standard Servers > Rack server > PRIMERGY RX2540 M1".
Worldwide end-user product warranty
For information the Fujitsu worldwide end-user standard limited product warranty look at:
http://support.ts.fujitsu.com/warranty/index.asp?lng=COM&Level1=&LNID=1
ETERNUS CS800 13

1.2 Important Information
1.2 Important Information
In this chapter you find essential information regarding safety when working on the
hardware of your system.
1.2.1 Safety Instructions
For safety instructions see also the manual Safety Notes and Regulations.
This system meets the relevant safety regulations for IT equipment. If you have any
questions about whether you can install the ETERNUS CS800system in the intended
environment, please contact your sales outlet or our customer service team.
CAUTION!
lThe actions described in this manual shall be performed by technical specialists.
A technical specialist is a person who is trained to install the system including
hardware and software.
lSome components of the ETERNUS CS800 system may be replaced by the
customer if they fail. These components are called Customer Replaceable Units
(CRUs). Other units may not be replaced by the customer. Please note that
unauthorized interference with the system will void the warranty and exempt the
manufacturer from all liability.
lAny failure to observe the guidelines in this manual, and any improper repairs
could expose the user to risks (electric shock, energy hazards, fire hazards) or
damage the equipment.
1.2.2 Before Starting Up
CAUTION!
lDuring installation and before operating the device, observe the instructions
on environmental conditions for your device.
lIf the system has been moved from a cold environment, condensation may
form both inside and on the outside of the machine.
lWait until the system has acclimatized to room temperature and is
absolutely dry before starting it up. Material damage may be caused to the
system if this requirement is not met.
ETERNUS CS800 14

1.2 Important Information
1.2.3 Installation and Operation
CAUTION!
lThis unit should not be operated in ambient temperatures above 35 °C.
lIf the unit is integrated into an installation that draws power from an industrial
power supply network with an IEC309 connector, the power supply's fuse
protection must comply with the requirements for non-industrial power supply
networks for type A connectors.
lThe unit automatically adjusts itself to a mains voltage in a range of 100-240 V
(50-60 Hz). Ensure that the local mains voltage lies within these limits.
lThis device must only be connected to properly grounded shock-proof sockets or
insulated sockets of the rack's internal power supply with tested and approved
power cables.
lEnsure that the device is connected to a grounded shock-proof socket close to the
device.
lEnsure that the power sockets on the device and the grounded shock-proof
sockets are freely accessible.
lThe ON/OFF button or the main power switch (if present) does not isolate the
device from the mains power supply. To disconnect it completely from the mains
power supply, unplug all network power plugs from the grounded shock-proof
sockets.
lAlways connect the system components and the attached peripherals to the
same power circuit. Otherwise you run the risk of losing data if, for example, the
ETERNUS CS800 server unit is still running but a storage subsystem fails during a
power outage.
lData cables must be adequately shielded.
lThe EN 50173 and EN 50174-1/2 standards apply for LAN cabling. The minimum
requirement is the use of a category 5 screened LAN cable for 10/100 Mbit/s
Ethernet, or a category 5e cable for Gigabit Ethernet. The requirements from the
ISO/IEC 11801 specification must also be met.
lRoute the cables in such a way that they do not create a potential hazard (make
sure no-one can trip over them) and that they cannot be damaged.
lNever connect or disconnect data transmission lines during a storm (risk of
lightning strike).
lMake sure that no objects (e.g. jewelry, paper-clips etc.) or liquids can get inside
the system (risk of electric shock, short circuit).
ETERNUS CS800 15

1.2 Important Information
CAUTION!
lIn emergencies (e.g. damaged casing, controls or cables, penetration of
liquids or foreign bodies), switch off the system immediately, remove all
power plugs and contact your sales outlet or customer service team.
lProper operation of the system (in accordance with IEC 60950-1/ EN 60950-
1) is only ensured if the casing is completely assembled (electric shock,
cooling, fire protection, interference suppression).
lOnly install system expansions that satisfy the requirements and rules
governing safety and electromagnetic compatibility and those relating to
telecommunication terminals. If you install other expansions, they may
damage the system or violate the safety regulations. Information on which
system expansions are approved for installation can be obtained from our
customer service center or your sales outlet.
lThe components marked with a warning notice (e.g. lightning symbol) may
only be opened, removed or exchanged by authorized, qualified personnel.
Exception: CRU (Customer Replaceable Units) components can be replaced.
lThe warranty is void if the system is damaged during installation or
replacement of system expansions.
lOnly set screen resolutions and refresh rates that are specified in the
operating manual for the monitor. Otherwise, you may damage your
monitor. If you are in any doubt, contact your sales outlet or customer
service center.
1.2.4 Working with CDs/DVDs and CD/DVD Drives
When working with devices with CD/DVD drives, these instructions must be followed.
CAUTION!
lOnly use CDs/DVDs that are in perfect condition in your server's CD/DVD drive, in
order to prevent data loss, equipment damage and injury.
lCheck each CD/DVD for damage, cracks, breakages etc. before inserting it in the
drive.
Note that any additional labels applied may change the mechanical properties
of a CD/DVD and cause imbalance.
Damaged and imbalanced CDs/DVDs can break at high drive speeds (data loss).
Under certain circumstances, sharp CD/DVD fragments can pierce the cover of the
CD/DVD drive (equipment damage) and can fly out of the device (danger of
injury, particularly to uncovered body parts such as the face or neck).
ETERNUS CS800 16

1.2 Important Information
You can prevent mechanical damage and damage to the CD/DVD drive, as well as
premature CD/DVD wear, by observing the following suggestions:
lOnly insert CDs/DVDs in the drive when needed and remove them after use.
lStore the CDs/DVDs in suitable sleeves.
lProtect the CDs/DVDs from exposure to heat and direct sunlight.
1.2.5 Laser Information
The FC HBAs (Fibre Channel Host Bus Adapters) comply with IEC 60825-1 laser class 1.
Class 1M Laser Product (PRO/10GbE SR Server Adapter)
CAUTION!
lThe laser device must be factory serviced ONLY by the responsible manufacturer!
NO adjustments, service or maintenance is to be performed otherwise.
lUse of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
1.2.6 Batteries
CAUTION!
lIncorrect replacement of batteries may lead to a risk of explosion. The batteries
may only be replaced with identical batteries or with a type recommended by the
manufacturer (see the technical manual for the system board).
lDo not throw batteries into the trash can. They must be disposed of in
accordance with local regulations concerning special waste.
lThe battery must be disposed of in accordance with local regulations concerning
special waste.
lReplace the lithium battery on the system board in accordance with the
instructions in the technical manual for the system board.
lAll batteries containing pollutants are marked with a symbol (a crossed-out
garbage can). In addition, the marking is provided with the chemical symbol of
the heavy metal decisive for the classification as a pollutant:
Cd Cadmium
Hg Mercury
Pb Lead
ETERNUS CS800 17

1.2 Important Information
1.2.7 Modules with Electrostatic-Sensitive Devices
Modules with electrostatic-sensitive devices are identified by the following sticker:
Figure 1: ESD label
When you handle components fitted with ESDs, you must always observe the following
points:
lSwitch off the system and remove the power plugs from the power outlets before
installing or removing components with ESDs.
lYou must always discharge static build-up (e.g. by touching a grounded object) before
working with such components.
lAny devices or tools that are used must be free of electrostatic charge.
lWear a suitable grounding cable that connects you to the external chassis of the
system unit.
lAlways hold components with ESDs at the edges or at the points marked green (touch
points).
lDo not touch any connectors or conduction paths on an ESD.
lPlace all the components on a pad which is free of electrostatic charge.
For a detailed description of how to handle ESD components, see the relevant
European or international standards (EN 61340-5-1, ANSI/ESD S20.20).
1.2.8 Notes on Cleaning the Devices
CAUTION!
lSwitch the device off and disconnect the power plugs from the grounded
shock-proof sockets.
lDo not clean any interior parts yourself; leave this job to a service
technician.
lDo not use any cleaning agents that contain abrasives or may corrode
plastic.
lEnsure that no liquid enters the system. Ensure that the ventilation areas of
the device are clear.
ETERNUS CS800 18

1.2 Important Information
Wipe the device casing with a dry cloth. If particularly dirty, use a cloth that has been
moistened in a mild domestic detergent and then carefully wrung out.
1.2.9 Other Important Information
Keep all documentation (documentation CD, accompanying documentation if delivered
with special components) close to the device. All documentation must be included if the
equipment is passed on to a third party.
1.2.10 FCC Class a Compliance Statement
If there is an FCC statement on the device, then:
The following statement applies to the products covered in this manual, unless otherwise
specified herein. The statement for other products will appear in the accompanying
documentation.
WARNING!
lThis is a class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate
measures.
ETERNUS CS800 19

1.2 Important Information
This equipment has been tested and found to comply with the limits for a "Class
A" digital device, pursuant to Part 15 of the FCC rules and meets all
requirements of the Canadian Interference-Causing Equipment Standard ICES-
003 for digital apparatus. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in strict accordance with the instructions, may cause harmful
interference to radio communications. However, there is no warranty that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Fujitsu is not responsible for any radio or television interference caused by
unauthorized modifications of this equipment or the substitution or
attachment of connecting cables and equipment other than those specified
by Fujitsu. The correction of interferences caused by such unauthorized
modification, substitution or attachment will be the responsibility of the
user.
The use of shielded I/O cables is required when connecting this equipment to
any and all optional peripheral devices. Failure to do so may violate FCC
and ICES rules.
ETERNUS CS800 20