GE Zoneline AZ95E Operating instructions

Write the model and serial
numbers here:
Model #_________________
Serial # _________________
You can find them on a label on
the top panel.
GE is a trademark of the General Electric Company. Manufactured under trademark license.
AIR CONDITIONER
Zoneline®Vertical
49-5000561 Rev. 1 01-21 GEA
SAFETY INFORMATION .........3
USING THE ZONELINE
Temperature Control ...................6
About your Unit .......................6
Quick Heat Recovery...................6
Auxiliary Control Features ..............6
CARE AND CLEANING
Air Filters .............................8
Drain .................................8
Indoor/Outdoor Coils ..................9
Base Pan .............................9
INSTALLATION INSTRUCTIONS
Installation Overview..................10
Installation Preparation................15
Installing the Zoneline.................18
Servicing ........................... 24
Setting the Auxiliary Controls ..........25
TROUBLESHOOTING TIPS
Normal Operating Sounds .............28
Troubleshooting Tips................. 29
CONSUMER SUPPORT
Product Registration ..................31
Limited Warranty .....................33
Consumer Support ................... 34
OWNER’S MANUAL
AND INSTALLATION
INSTRUCTIONS
Heat/Cool
AZ95E
Heat Pump
AZ95H
FRANÇAIS
Pour une version français de
ce manuel d’utilisation, veuillez
visiter notre site web à l’adresse
Zoneline.com.
ESPAÑOL
Para consultar una version en
español de este manual de
instrucciones, visite
nuestro sitio de internet
Zoneline.com.
PTAC DIRECT SALES, INC.
185 S. Kimball Ave., Suite 130
Southlake, TX 76092
877.454.7822 (T)

249-5000561 Rev. 1
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration
card included in the back of this manual.

49-5000561 Rev. 1 3
WARNING For your safety, the information in this manual must be followed to minimize the risk
of fire, explosion, electric shock, property damage, personal injury, or loss of life.
SAFETY PRECAUTIONS
■ This Zoneline must be properly installed in accordance with the Installation Instructions before it is used.
Zoneline Vertical units shall not be accessible to the room guest. See the Installation Instructions in the back
of this manual.
NOTE: GEA strongly recommends that any servicing be performed by a qualified person.
■ All air conditioners contain refrigerants, which under federal law must be removed prior to product disposal. If
you are getting rid of an old product with refrigerants, check with the company handling disposal about what
to do.
■ These R410A air conditioning systems require contractors and technicians to use tools, equipment and safety
standards approved for use with this refrigerant. DO NOT use equipment certified for R22 refrigerant only.
■ This unit is certified for installations up to 13,000 (3962m) feet above sea level.
■ This unit is not to be installed in a laundry room.
■ Children should be supervised to ensure that they do not play with the appliance.
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.

449-5000561 Rev. 1
WARNING Para su seguridad, siga la información de este manual a fin de minimizar riesgos
de incendio, explosión, descargas eléctricas, daños en su propiedad, lesiones personales o la
pérdida de la vida.
PRECAUCIONES DE SEGURIDAD
■ Este Zoneline debe ser instalado de forma apropiada de acuerdo con las Instrucciones de Instalación antes
de ser usado. Las unidades de Zoneline Vertical no serán accesibles en la sala de huéspedes. Consulte las
Instrucciones de Instalación que figuran en el reverso de este manual.
NOTA: GEA recomienda enfáticamente que cualquier reparación sea realizada por un individuo calificado.
■ Todos los acondicionadores de aire contienen refrigerantes, los cuales de acuerdo con la ley federal deben
ser retirados antes de deshacerse del producto. Si se deshará de un producto antiguo con refrigerantes,
consulte a la compañía a cargo sobre cómo deshacerse del mismo.
■ Estos sistemas de acondicionadores de aire R410A requieren que los contratistas y técnicos usen
herramientas, equipos y estándares de seguridad aprobados para su uso con este refrigerante. NO use
equipamiento certificado sólo para el refrigerante R22.
■ Esta unidad cuenta con certificación para instalaciones de hasta 13,000 (3962m) pies sobre el nivel del mar.
■ Esta unidad no se deberá instalar en un lavadero.
■ Se deberá supervisar a los niños a fin de asegurar que no se juegue con el electrodoméstico.
Este electrodoméstico no deberá ser usado por personas (incluyendo niños) con capacidades físicas,
sensoriales o mentales reducidas o con falta de experiencia y conocimiento, a menos que cuenten con
supervisión o instrucción con relación al uso de este electrodoméstico por parte de una persona responsable
de su seguridad.
INFORMACIÓN IMPORTANTE DE SEGURIDAD
LEA TODAS LAS INSTRUCCIONES ANTES DE USAR
INFORMACIÓN DE SEGURIDAD
LEA Y GUARDE ESTAS INSTRUCCIONES

49-5000561 Rev. 1 5
WARNING Pour votre sécurité, veuillez observer les consignes de ce manuel afin de réduire
le risque d’incendie, d’explosion, de choc électrique, de dommages à la propriété ou de blessures
graves ou fatales.
MESURES DE SÉCURITÉ
■ Avant son utilisation, ce climatiseur Zoneline doit être installé correctement en conformité avec les instructions
d'installation. Les invités ne doivent pas avoir accès aux unités du climatiseur Zoneline Vertical. Consultez les
instructions d'installation au dos de ce manuel.
REMARQUE : GEA recommande vivement que toute réparation soit effectuée par une personne qualifiée
en la matière.
■ Tous les climatiseurs contiennent un frigorigène qu’il faut retirer avant de disposer du produit en vertu de
la loi fédérale. Si vous vous débarrassez d’un produit qui contient un frigorigène, informez-vous auprès de
l’organisme responsable d’en disposer.
■ Ces systèmes de climatisation R410A exigent que les entrepreneurs et les techniciens utilisent des outils, des
équipements et des normes de sécurité approuvés pour ce type de frigorigène. N'utilisez PAS un équipement
certifié uniquement pour le frigorigène R22.
■ Cet appareil est certifié pour une installation pouvant s’élever jusqu’à 13 000 pieds (3 962 m) au-dessus du
niveau de la mer.
■ Cet appareil ne doit pas être installé dans une salle de lavage.
■ Les enfants doivent être surveillés afin de s’assurer qu’ils ne jouent pas avec l’appareil.
Cet appareil n’est pas destiné à être utilisé par des personnes (y compris les enfants) dont les capacités
physiques, sensorielles ou mentales sont réduites ou l’expérience et les connaissances sont insuffisantes,
sauf si une personne responsable de leur sécurité les surveille étroitement ou les familiarise avec l’utilisation
de l’appareil.
CONSIGNES DE SÉCURITÉ IMPORTANTES
LISEZ TOUTES LES INSTRUCTIONS AVANT D’UTILISER L’APPAREIL
CONSIGNES DE SÉCURITÉ
LISEZ ET CONSERVEZ CES INSTRUCTIONS

649-5000561 Rev. 1
FEATURES OF THE ZONELINE
Features
About Your Heat Pump (AZ95H Only)
Heat pumps can save money by removing heat from the
outside air—even when the outside temperature is below
freezing—and releasing that heat indoors.
To get the best energy performance from your heat
pump, don’t change the room thermostat by more than
one degree at one time. Raising the heat setting 2–3
degrees may cause the Zoneline to use its electric
heating elements in order to reach the new temperature
setting quickly.
The electric heating elements use more electricity than
heat pumps and cost more to operate.
There is a 3-minute minimum compressor run time at
any setting to prevent short cycling.
The fans start before the compressor and stop after the
compressor cycles off.
When the outdoor temperature is determined to be too
cold, heat is provided by the electric heater instead of by
the heat pump.
When the outdoor temperature is lower than 35°F,
cooling operation is locked out to prevent damage to the
compressor. Operation will resume when the outdoor
temperature rises above 40°F.
Temperature Control
This unit must be controlled by a Class 2 remote control
wall mounted heating and cooling thermostat. Refer to
the operating instructions of the thermostat being used
on how to control the unit.
Quick Heat Recovery
Activates each time the thermostat is switched from OFF or COOL mode to HEAT mode. Electric heaters are
energized until the thermostat set point is reached. On heat pump models, the heat pump operation will resume at
the next call for heat.
Do Not Operate the Air Conditioner (cool mode) in Freezing Outdoor Conditions
Air conditioners are not designed for use when freezing outdoor conditions exist. They must not
be used in freezing outdoor conditions.

49-5000561 Rev. 1 7
FEATURES OF THE ZONELINE
Features
Auxiliary Control Features
The unit is factory preset to operate to what most
customers prefer. The auxiliary controls allow the owner
to modify how the unit operates and performs in their
particular installation.
The auxiliary controls allow customization of up to nine
different parameters to be modified to meet specific
needs.
Modes of the Auxiliary Control
Mode 1 – Not Applicable
Mode 2 – Not Applicable
Mode 3 – Freeze Sentinel/Heat Sentinel
Mode 4 – Constant ON Fan
Mode 5 – Not Applicable
Mode 6 – Not Applicable
Mode 7 – Fan Boost Mode
Mode 8 – Electric Heat Only (AZ95H only)
Mode 9 – Heat Boost (AZ95H only)
To learn more about the auxiliary controls and how to
set them go to the Auxiliary Controls Setting section of
this manual.
If the owner modifies the auxiliary controls, it is then the
owner’s responsibility for ensuring the auxiliary controls
are set to the desired function. To change operating
or set up parameters see the Setting the Auxiliary
Control section of this manual.
Additional Control Features
Central Desk Control (Field Supplied) – The central
desk control is a feature that allows the unit to be made
operable /inoperable from a remote location.
To learn more about field installed features and how
to connect the devices to the unit see the Auxiliary
Control Termination/Connection section of this manual
Auxiliary Control Panel
Located behind the front case panel.

849-5000561 Rev. 1
Air Filters
NOTICE: Do not operate the Zoneline without the
filter in place. If a filter becomes torn or damaged, it
should be replaced immediately.
Operating without the filter in place or with a damaged
filter will allow dirt and dust to reach the indoor coil and
reduce the cooling/heating, performance, airflow, and
efficiency of the unit.
The most important thing you can do to maintain the
Zoneline is to change the filter at least every 30 days.
Dirty filters reduce cooling, heating performance and air
flow.
Changing the filter will: Decrease cost of operation,
save energy, prevent clogged heat exchanger coils, and
reduce the risk of premature component failure.
Replacement filters should be purchased from your local
retailer where air conditioner and furnace accessories
are sold.
Filter size for front of unit is 18” x 20” x 1”.
Filter sizes for RAVRG4 is 24” x 20”.
Filter sizes for RAVRG2B is 20” x 20”.
NOTE: Use only one filter in the installation.
To replace the filter (unit mounted return air filter):
1. Slide the filter up to clear the filter holders.
2. Remove the filter.
3. Install new disposable filter.
To maintain optimum performance, change the filter
at least every 30 days.
CARE AND CLEANING
Care and Cleaning
Drain
Clean the drain system regularly to prevent clogging.
The condensate drain must be routed to a suitable drainage area. Check the unit condensate drain periodically. Keep
it free of anything that may block or impeded the flow of condensate water. If there is any accumulation of foreign
matter in the drainpipe, it should be removed and cleaned. The entire drain line must be protected from freezing.
Unit-mounted filter
Remove Filter
Access-panel with
return air grille
Return air grille
Filter
Filter
To remove
and replace
the filter:
Turn off the Zoneline and disconnect the power supply before cleaning.

49-5000561 Rev. 1 9
CARE AND CLEANINGE
Care and Cleaning
Indoor/Outdoor Coils
The Indoor/Outdoor coils on the Zoneline should be
cleaned and checked regularly.
NOTE: When cleaning the coils do not use
acid-based coil cleaners. Care must be taken to
avoid bending the aluminum fins on the coils.
Indoor-Air Coil
Minor amounts of lint and dirt may pass through the
filter and collect on the indoor-air coil. These minor
accumulations can be carefully vacuumed away
with a brush attachment on a vacuum cleaner or
professionally cleaned.
Outdoor-Air Coil
The unit’s outdoor-air intake and outdoor-air exhaust
paths must remain clear. Check the outdoor-air
exhaust frequently. Keep it free of all debris, snow, or
ice. The outdoor-air intake should also be kept free
of obstructions. Blocking the outdoor-air exhaust or
outdoor-air intake opening will reduce the efficiency of
your unit and could cause premature compressor failure.
Inspection and cleaning of the outdoor-air coils may
require the unit to be removed from the case and closet.
See servicing section of this manual for instructions
on how to remove the unit. Professional cleaning is
recommended for the inside surface of the outdoor coil.
Base Pan
In some installations, dirt or other debris may be blown
into the unit from the outside and settle in the base pan
(the bottom of the unit).
In some areas of the United States, a “gel-like”
substance may be present in the base pan.
Check it periodically and clean, if necessary.
Outdoor coils
Have the coils cleaned regularly.
Turn off the Zoneline and disconnect the power supply before cleaning.

10 49-5000561 Rev. 1
ZONELINE COMPONENTS
• Install the wall plenum through the exterior wall in accordance with the Installation Instructions provided with
the plenum.
IMPORTANT: The wall plenum is not designed to carry structural
loads. Proper wall header construction is required. The plenum requires
proper flashing, shim, and caulk for a weather resistant installation.
Installation Overview
INSTALLATION INSTRUCTIONS
Zoneline unit
Architectural
Louver
RAVAL3
Return Air Grille
RAVRG2B
Wall Thermostat
Proper header for
structural support.
Apply proper caulking
and flashing.
Exterior/Outside
Wall
Wall Plenum (telescoping)
RAVWP15 – 8”-15”D x 233⁄4”W x 313⁄4”H
Properly square
and level plenum.
Drain Platform
RAVDPLAT