
Problems During Operation
Problems Solutions
Battery settings on APP
1. For Lithium battery:
connect Solar-Wifi, check on EzManage APP (Parameter >>>
Battery) if Battery Mode is right what you have or not, if not right,
please set it right in “Boost settings”
2. For lead-acid battery:
All the settings should comply with the parameter of the battery
(GoodWe do not suggest the settings for lead-acid batteries)
1. Make sure the voltage of battery is higher than 48V, otherwise
battery cannot start EM up.
If battery voltage is OK, but problem still there, please contact
GoodWe after-sales services.
EM not start up with ONLY
battery connected
EM not start up with ONLY
PV connected
1. Make sure the voltage of PV is higher than 125V;
If everything is OK, but problem still there, please contact GoodWe
after-sales services.
There is no discharge or
output from EM without PV
or PV Power lower than
Load Power
Check items:
1. Communication between EM and EzMeter is OK or not;
2. Make sure Meter power is higher than 150W?
a. EM/battery will not discharge continuously unless Meter Power is
higher than 150W;
b. If Meter Power is higher than 150W, but EM/Battery still not
discharge, then please check Ezmeter & CT connection and
direction;
1. Make sure SOC is higher than 1-DOD ;
Or if battery discharged to below 1-DOD, than battery will only
discharge again when SOC charged to 20%+(1-DOD)/2 and SOC
>105%-DOD(if need battery discharge immediately, customer can
restart the system)
2. Check on APP if it is set as charge time, during charge time,
battery will not discharge (battery will charge preferentially during
coincident time of charge/discharge)
If everything is OK, but problem still there, please contact GoodWe
after-sales services.
EM/Battery not charge when
PV>P-load
Check items:
1. Check if charge voltage is properly set
2. Check if it is set as only charge time.
3. Check if battery is fully charged or not, or battery voltage reach
“charge voltage” or not.
If everything is OK, but problem still there, please contact GoodWe
after-sales services.
Big Power fluctuation on
Battery charge/discharge Check items
Q/A (Questions and Answers)
Big Power fluctuation on Battery
charge/discharge
Check items
1. Check if there is a fluctuation on load power;
2. Check if there is a fluctuation on PV power on GoodWe Portal.
If everything is OK, please contact GoodWe after-sales Services.
Check items:
1. Make sure BMS communication OK. if not, please try to restart
EM, and check the connection (for lithium battery);
2. Check if EzMeter & CT connected in the right position and to
right direction as on the user manual;
3. Check if total load power is much higher than PV power, or
check if Pgrid on GoodWe Portal is always below 0W.
If PV power is stable but problem still exist, please contact GoodWe
services.
1. Battery does not charge
About Out-Put Power Limit
Cannot see Solar-wifi signal
on mobile devices
Battery change between
Charge/discharge continually.
Check items:
1. Make sure battery settings are saved successfully;
2. Check if there is a fluctuation on PV power on GoodWe Portal
If PV power is stable but problem still exist, please contact GoodWe
services.
Questions Answers
“Battery Activate” unction
Only use battery when grid is
OFF
On Portal, SOC has a sudden
jump up to 95%?
1. Can set on APP the max out-put power to grid;
2. If Out-put Power Limit set as 0W, then there might still have max
100W to grid.
1. Open or close it on EzManage APP;
2. Used to activate battery when battery is discharged empty;
3. Only used when there is no battery charge.
1. On APP, Open off-grid output function and backup function;
2. Set charge time as 00:00-23:59, discharge time as default
1. Happened on Lead-acid battery or when BMS communication NG on
lithium battery;
2. if battery charge current keep lower than floating charge current set
on APP for 30mins, SOC will be reset to 95% compulsively;
Battery cannot charge to
100%
1. For LG battery, it will stop charge at SOC 95%. It is about LG battery,
normal.
2. Battery will also stop charge when battery voltage reaches charge
voltage set on EzManage APP.
1. Solar-wifi signal will disappear when EM connected to internet; if
need change settings, can connect to customers’ router to change.
2. If cannot see wifi signal when not connect to router, then please try
to reload wifi (refer to EM user Manual)
3. If still cannot find wifi signal, then restart EM(disconnect everything
including battery and PV/AC
If cannot find Solar-wifi after all these try, please contact GoodWe after-
sales services.
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