Grandstream Networks GDS3710 User manual

Grandstream Networks, Inc.
GDS3710
Hemispheric HD IP Video Door System
User Manual

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GDS3710 User Manual
Version 1.0.7.8
COPYRIGHT
©2019 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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GDS3710 User Manual
Version 1.0.7.8
FCC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) The device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.
Important: Any changes or modification not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.

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GDS3710 User Manual
Version 1.0.7.8
CE Declaration of Conformity
This transmitter complies with the essential requirements and provisions of directives 2014/53/EU,
2014/30/EU, 2015/35/EU and subsequent amendments, according to standards
ETSI EN 300 330 V2.1.1 (2017-02);
ETSI EN 301 489-1 V2.1.1 (2017-02); ETSI EN 301 489-3 V2.1.1 (2017-03);
EN 60950-1: 2006+A11:2009+A1:2010+A12:2011+A2:2013: EN 62311: 2008
Manufacturer:
Grandstream Networks, Inc.
126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Channel Frequency: 125 KHz
Channel Number: 1
Antenna Type / Gain: Internal
Type of Modulation: ASK
Operation temperature: -30 °C ~ +60 °C
Storage temperature: -35 °C ~ +60 °C
Humidity: 10 ~ 90% non-condensing

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GDS3710 User Manual
Version 1.0.7.8
GNU GPL INFORMATION
GDS3710 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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GDS3710 User Manual
Version 1.0.7.8
Table of Contents
DOCUMENT PURPOSE ...............................................................................................15
CHANGE LOG..............................................................................................................16
Firmware Version 1.0.7.8 .....................................................................................................................16
Firmware Version 1.0.7.7 .....................................................................................................................16
Firmware Version 1.0.7.4 .....................................................................................................................16
Firmware Version 1.0.5.6 .....................................................................................................................16
Firmware Version 1.0.5.2 .....................................................................................................................17
Firmware Version 1.0.4.9 .....................................................................................................................17
Firmware Version 1.0.3.35 ...................................................................................................................18
Firmware Version 1.0.3.34 ...................................................................................................................18
Firmware Version 1.0.3.32 ...................................................................................................................18
Firmware Version 1.0.3.31 ...................................................................................................................18
Firmware Version 1.0.3.23 ...................................................................................................................18
Firmware Version 1.0.3.13 ...................................................................................................................18
Firmware Version 1.0.2.25 ...................................................................................................................19
Firmware Version 1.0.2.22 ...................................................................................................................19
Firmware Version 1.0.2.21 ...................................................................................................................19
Firmware Version 1.0.2.13 ...................................................................................................................20
Firmware Version 1.0.2.9 .....................................................................................................................20
Firmware Version 1.0.2.5 .....................................................................................................................20
Firmware Version 1.0.1.19 ...................................................................................................................21
WELCOME ...................................................................................................................22
PRODUCT OVERVIEW ................................................................................................23
Feature Highlights................................................................................................................................23
Technical Specifications.......................................................................................................................23
GETTING STARTED.....................................................................................................26

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GDS3710 User Manual
Version 1.0.7.8
Equipment Packaging ..........................................................................................................................26
Description of the GDS3710 ................................................................................................................27
Connecting and Setting up the GDS3710............................................................................................27
GDS3710 Wiring Connection...............................................................................................................28
GDS3710 Back Cover Connections ....................................................................................................29
Connection Example............................................................................................................................29
Power the unit using PoE .............................................................................................................30
Power the unit using PSU.............................................................................................................30
GETTING TO KNOW GDS3710 ...................................................................................32
Connecting GDS3710 to Network with DHCP Server .........................................................................32
Windows Platform.........................................................................................................................32
UPnP.....................................................................................................................................................32
GS Search.............................................................................................................................................33
GDS Manager Utility Tool......................................................................................................................34
Apple Platform ..............................................................................................................................35
Connect to the GDS3710 using Static IP.............................................................................................37
GDS3710 APPLICATION SCENARIOS .......................................................................39
Peering Mode without SIP Server........................................................................................................39
Peering using SIP Server (UCM6XXX)................................................................................................39
Using a Network Video Recorder (NVR) .............................................................................................40
GDS3710 PERIPHERAL CONNECTIONS ...................................................................42
Alarm IN/OUT ......................................................................................................................................43
Protection Diode ..................................................................................................................................43
Connection Examples ..........................................................................................................................44
Wiring Sample using 3rd Party Power Supply...............................................................................45
Wiring Sample using Power Supply for both GDS3710 and Electric Strike .................................45
Wiring Sample using PoE to power GDS3710 and 3rd Party Power Supply for Electric Strike....46
Good Wiring Sample for Electric Strike and High-Power Device .................................................47
Wiegand Module Wiring Examples......................................................................................................47

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GDS3710 User Manual
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Input example with 3rd party power supply for Wiegand device ...................................................47
Input example with power supply for both GDS3710 and Wiegand device .................................48
Output example with 3rd party power supply for Wiegand device ................................................48
Wiegand RFID Card Reader Example .........................................................................................49
Siren alarming when door opened abnormally ....................................................................................49
GDS3710 Connection: IN2 set as Normal Close and “Fail Safe” Electric Strike using 3rd Party
Power Supply................................................................................................................................50
GDS3710 Connection: IN2 set as Normal Open and “Fail Secure” Electric Strike using 3rd Party
Power Supply................................................................................................................................50
GDS3710 Connection: IN2 set as Normal Open and “Fail Secure” Electric Strike using 3rd Party
Power Supply with Door sensor ...................................................................................................51
GDS3710 HOME WEB PAGE.......................................................................................52
GDS3710 Configuration & Language Page.........................................................................................53
GDS3710 SETTINGS....................................................................................................55
Live View Page ....................................................................................................................................55
Live Snapshot ...............................................................................................................................55
MJPEG Stream.............................................................................................................................58
Door System Settings ..........................................................................................................................61
Basic Settings ...............................................................................................................................61
Using Alarm Out (COM 1) to Control a Second Door............................................................................68
Keep Door Open...........................................................................................................................73
Emergency PIN.....................................................................................................................................75
Card Management ........................................................................................................................76
Add Users Manually..............................................................................................................................76
Add Users Automatically.......................................................................................................................78
Users Operation....................................................................................................................................78
Group............................................................................................................................................78
Schedule.......................................................................................................................................79
Holiday..........................................................................................................................................80
System Settings ...................................................................................................................................81
Date & Time Settings....................................................................................................................81

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GDS3710 User Manual
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Network Settings...........................................................................................................................82
Access Settings ............................................................................................................................83
User Management ........................................................................................................................85
Account ................................................................................................................................................86
Account 1 - 4.................................................................................................................................87
Phone Settings.....................................................................................................................................90
Phone Settings .............................................................................................................................90
Account [1-4] White List................................................................................................................92
Click-To-Dial..................................................................................................................................93
Video & Audio Settings ........................................................................................................................94
Video Settings...............................................................................................................................94
OSD Settings ................................................................................................................................96
CMOS Settings .............................................................................................................................97
Audio Settings...............................................................................................................................97
Privacy Masks...............................................................................................................................98
Alarm Settings......................................................................................................................................99
Alarm Events Config .....................................................................................................................99
Motion Detection .................................................................................................................................100
Digital Input.........................................................................................................................................102
Enable Silent Alarm Mode...................................................................................................................103
Hostage Code.....................................................................................................................................103
Tamper Alarm .....................................................................................................................................104
Keypad Input Error Alarm....................................................................................................................104
Non-Scheduled Access Alarm.............................................................................................................104
Alarm Schedule Settings ............................................................................................................104
Alarm Action Settings .................................................................................................................106
Alarm Phone List ........................................................................................................................107
Email & FTP Settings.........................................................................................................................108
Email Settings.............................................................................................................................108
FTP & Center Storage ................................................................................................................109
Maintenance Settings .........................................................................................................................111
Upgrade .......................................................................................................................................111

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Reboot & Reset ..........................................................................................................................113
Debug Log .................................................................................................................................. 114
Data Maintenance....................................................................................................................... 115
System Health Alert ....................................................................................................................116
Event Notification........................................................................................................................117
Event Log....................................................................................................................................119
Certificates..................................................................................................................................120
Status.................................................................................................................................................121
Account Status............................................................................................................................121
System Info.................................................................................................................................122
Network Info................................................................................................................................123
CONNECTING GDS3710 WITH GXV32XX ................................................................125
CONNECTING GS WAVE WITH GDS3710 DOOR SYSTEM.....................................126
GDS3710 HTTP API ...................................................................................................127
FACTORY RESET ......................................................................................................128
Restore to Factory Default via Web GUI ...........................................................................................128
Hard Factory Reset............................................................................................................................128
Restore to Factory Default Via SIP NOTIFY......................................................................................130
Restore factory password via special key combination .....................................................................131
EXPERIENCING THE GDS3710 ................................................................................133