Grandstream Networks UCM6206 User manual

Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual

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UCM6200 Series User Manual
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal
of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express
written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in
the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product
in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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UCM6200 Series User Manual
GNU GPL INFORMATION
UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License
(GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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Table of Content
GNU GPL INFORMATION..........................................................................2
CHANGE LOG .........................................................................................21
Firmware Version 1.0.13.14.................................................................................................................21
Firmware Version 1.0.12.19.................................................................................................................21
Firmware Version 1.0.11.27.................................................................................................................22
Firmware Version 1.0.0.7.....................................................................................................................23
WELCOME...............................................................................................24
PRODUCT OVERVIEW............................................................................25
Technical Specifications ......................................................................................................................25
INSTALLATION ........................................................................................28
Equipment Packaging..........................................................................................................................28
Connect Your UCM6200......................................................................................................................28
Connect The UCM6202 ................................................................................................................28
Connect The UCM6204 ................................................................................................................29
Connect The UCM6208 ................................................................................................................30
Safety Compliances.............................................................................................................................31
Warranty ..............................................................................................................................................31
GETTING STARTED ................................................................................32
Use The LCD Menu.............................................................................................................................32
Use The LED Indicators ......................................................................................................................34
Use The Web GUI ...............................................................................................................................34
Access Web GUI ..........................................................................................................................34
Setup Wizard ................................................................................................................................36
Web GUI Configurations...............................................................................................................37
Web GUI Languages ....................................................................................................................37
Save And Apply Changes .............................................................................................................38
Make Your First Call ............................................................................................................................38
SYSTEM SETTINGS ................................................................................39
User Management ...............................................................................................................................39
User Information ...........................................................................................................................39
Custom Privilege...........................................................................................................................41
User Portal....................................................................................................................................43

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Concurrent Multi-User Login.........................................................................................................45
Operation Log ...............................................................................................................................45
Change Password ........................................................................................................................47
Change binding Email...................................................................................................................48
Network Settings .................................................................................................................................49
Basic Settings ...............................................................................................................................49
DHCP Client List ...........................................................................................................................55
802.1X ..........................................................................................................................................56
Static Routes ................................................................................................................................58
Port Forwarding ............................................................................................................................60
OpenVPN......................................................................................................................................62
DDNS Settings..............................................................................................................................63
Firewall ................................................................................................................................................65
Static Defense ..............................................................................................................................65
Dynamic Defense .........................................................................................................................68
Fail2ban ........................................................................................................................................69
LDAP Server........................................................................................................................................70
LDAP Server Configurations.........................................................................................................70
LDAP Phonebook .........................................................................................................................72
LDAP Client Configurations ..........................................................................................................75
HTTP Server........................................................................................................................................77
Email settings ......................................................................................................................................78
Email settings ...............................................................................................................................78
Email Templates ...........................................................................................................................79
Email Send Log ............................................................................................................................80
Time settings .......................................................................................................................................81
Auto time updating........................................................................................................................81
Set Time Manually ........................................................................................................................83
Office Time ...................................................................................................................................83
Holiday..........................................................................................................................................85
NTP Server ..........................................................................................................................................87
Recordings Storage.............................................................................................................................87
Login Settings......................................................................................................................................89
Google Service Settings Support ........................................................................................................90
PROVISIONING .......................................................................................93
Overview..............................................................................................................................................93
Configuration Architecture for End Point Device .................................................................................93
Auto Provisioning Settings...................................................................................................................94
Discovery .............................................................................................................................................97
Global configuration.............................................................................................................................98

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Global policy .................................................................................................................................98
Global Templates ........................................................................................................................106
Model configuration ...........................................................................................................................108
Model templates .........................................................................................................................108
Model Update .............................................................................................................................110
Device Configuration ..........................................................................................................................111
Create New Device......................................................................................................................111
Manage Devices .........................................................................................................................112
Sample Application ............................................................................................................................ 119
EXTENSIONS.........................................................................................124
Create new user ................................................................................................................................124
Create new SIP extension ..........................................................................................................124
Create New IAX Extension .........................................................................................................130
Create New FXS Extension ........................................................................................................134
Batch Add Extensions........................................................................................................................139
Batch Add SIP Extensions ..........................................................................................................139
Batch Add IAX Extensions ..........................................................................................................142
Search and Edit Extension ................................................................................................................144
Export Extensions..............................................................................................................................145
Import Extensions..............................................................................................................................145
Email to User .....................................................................................................................................153
Multiple Registrations Per Extension.................................................................................................156
SMS message support ......................................................................................................................157
TRUNKS.................................................................................................158
Analog Trunks....................................................................................................................................158
Analog Trunk Configuration ........................................................................................................158
PSTN Detection ..........................................................................................................................161
VOIP Trunks ......................................................................................................................................164
Direct Outward Dialing (DOD) ....................................................................................................174
SLA STATION ........................................................................................177
Create/Edit SLA Station.....................................................................................................................177
Sample Configuration ........................................................................................................................178
CALL ROUTES ......................................................................................180
Outbound Routes ..............................................................................................................................180
Outbound Routes........................................................................................................................180
Outbound Blacklist......................................................................................................................182
Inbound Routes .................................................................................................................................183

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Inbound Rule Configurations ......................................................................................................183
Inbound Route: Prepend Example .............................................................................................185
Inbound Route: Multiple Mode....................................................................................................186
FAX Intelligent Route ..................................................................................................................187
FAX with Two Media ...................................................................................................................188
Blacklist Configurations ..............................................................................................................188
CONFERENCE BRIDGE........................................................................190
Conference Bridge Configurations .............................................................................................190
Join A Conference Call ...............................................................................................................192
Invite Other Parties to Join Conference......................................................................................192
During The Conference ..............................................................................................................193
Record Conference.....................................................................................................................195
CONFERENCE SCHEDULE ..................................................................196
Conference Schedule Configuration .................................................................................................196
IVR .........................................................................................................200
Configure IVR ....................................................................................................................................200
Black/White List in IVR ......................................................................................................................202
Create Custom Prompt......................................................................................................................203
LANGUAGE SETTINGS FOR VOICE PROMPT....................................204
Download and Install Voice Prompt Package....................................................................................204
Customize Specific Prompt ...............................................................................................................206
VOICEMAIL............................................................................................207
Configure Voicemail...........................................................................................................................207
Access Voicemail...............................................................................................................................208
Voicemail Email Settings ...................................................................................................................209
Configure Voicemail Group................................................................................................................210
RING GROUP.........................................................................................212
Configure Ring Group........................................................................................................................212
Remote Extension in Ring Group......................................................................................................214
PAGING AND INTERCOM GROUP .......................................................217
Configure Paging/Intercom Group.....................................................................................................217
CALL QUEUE ........................................................................................219
Configure Call Queue ........................................................................................................................219

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EXTENSION GROUPS...........................................................................223
Configure Extension Groups .............................................................................................................223
Using Extension Groups....................................................................................................................223
PICKUP GROUPS..................................................................................225
Configure Pickup Groups ..................................................................................................................225
Configure Pickup Feature Code ........................................................................................................225
MUSIC ON HOLD...................................................................................227
FAX/T.38.................................................................................................230
Configure Fax/T.38 ............................................................................................................................230
Sample Configuration to Receive Fax from PSTN Line ....................................................................231
Sample Configuration for Fax-To-Email ............................................................................................234
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............236
BUSY CAMP-ON....................................................................................237
FOLLOW ME..........................................................................................238
SPEED DIAL ..........................................................................................241
DISA.......................................................................................................242
CALLBACK FEATURE ..........................................................................244
BLF AND EVENT LIST...........................................................................246
BLF ....................................................................................................................................................246
Event List ...........................................................................................................................................246
DIAL BY NAME ......................................................................................249
Dial by Name Configuration...............................................................................................................249
WAKEUP SERVICE ...............................................................................253
WakeUp Service using admin login...................................................................................................253
WakeUp service from User portal......................................................................................................254
WakeUp service using feature code..................................................................................................254
ACTIVE CALLS AND MONITOR ...........................................................255

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Active Calls Status.............................................................................................................................255
Hang Up Active Calls.........................................................................................................................256
Call Monitor .......................................................................................................................................256
CALL FEATURES ..................................................................................258
Feature Codes...................................................................................................................................258
Call Recording ...................................................................................................................................263
Call Park ............................................................................................................................................263
Park A Call ..................................................................................................................................263
Retrieve The Parked Call ...........................................................................................................264
Enable Spy ........................................................................................................................................264
INTERNAL OPTIONS.............................................................................265
Internal Options/General ...................................................................................................................265
Internal Options/Custom Prompt .......................................................................................................267
Record New Custom Prompt ......................................................................................................267
Upload Custom Prompt ..............................................................................................................268
Download All Custom Prompt.....................................................................................................268
Internal Options/Jitter Buffer..............................................................................................................269
Internal Options/RTP Settings ...........................................................................................................269
Internal Options/Payload ...................................................................................................................270
Internal Options/PIN Groups .............................................................................................................270
IAX SETTINGS.......................................................................................273
IAX Settings/General .........................................................................................................................273
IAX Settings/Registration...................................................................................................................273
IAX Settings/Static Defense ..............................................................................................................274
SIP SETTINGS .......................................................................................275
SIP Settings/General .........................................................................................................................275
SIP Settings/MISC.............................................................................................................................275
SIP Settings/Session Timer ...............................................................................................................276
SIP Settings/TCP and TLS ................................................................................................................276
SIP Settings/NAT ...............................................................................................................................277
SIP Settings/TOS...............................................................................................................................277
PORTS CONFIG ....................................................................................280
VALUE-ADDED FEATURES ..................................................................282
FAX Sending......................................................................................................................................282
Announcements Center.....................................................................................................................282

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Announcements Center Settings................................................................................................283
Group Settings............................................................................................................................284
PMS........................................................................................................286
Basic Settings....................................................................................................................................286
Room Status......................................................................................................................................287
Wake Up Service...............................................................................................................................288
Mini Bar..............................................................................................................................................290
CRM .......................................................................................................293
SugarCRM .........................................................................................................................................293
Salesforce CRM ................................................................................................................................294
STATUS AND REPORTING ...................................................................297
PBX Status ........................................................................................................................................297
Trunks .........................................................................................................................................297
Extensions ..................................................................................................................................298
Queues .......................................................................................................................................299
Conference Rooms.....................................................................................................................300
Interfaces Status.........................................................................................................................301
Parking Lot..................................................................................................................................302
System Status ...................................................................................................................................303
General .......................................................................................................................................303
Network.......................................................................................................................................303
Storage Usage............................................................................................................................304
Resource Usage .........................................................................................................................305
System Events...................................................................................................................................306
Alert Events List..........................................................................................................................306
Alert Log .....................................................................................................................................308
Alert Contact ...............................................................................................................................310
CDR ...................................................................................................................................................310
CDR Improvement ......................................................................................................................314
Downloaded CDR File ................................................................................................................315
Statistics .....................................................................................................................................316
Recording Files...........................................................................................................................317
API Configuration........................................................................................................................318
UPGRADING AND MAINTENANCE ......................................................319
Upgrading ..........................................................................................................................................319
Upgrading Via Network...............................................................................................................319
Upgrading Via Local Upload .......................................................................................................320

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No Local Firmware Servers ........................................................................................................322
Backup...............................................................................................................................................322
Backup/Restore ..........................................................................................................................322
Data Sync ...................................................................................................................................325
Restore Configuration from Backup File ....................................................................................326
Cleaner ..............................................................................................................................................326
Cleaner .......................................................................................................................................326
USB/SD Card Files Cleanup ......................................................................................................328
Reset and Reboot..............................................................................................................................329
Syslog ................................................................................................................................................329
Troubleshooting .................................................................................................................................330
Ethernet Capture ........................................................................................................................330
IP Ping ........................................................................................................................................331
Traceroute...................................................................................................................................331
Analog Record Trace ..................................................................................................................332
Service Check.............................................................................................................................333
Network Status ...........................................................................................................................334
Remote Access..................................................................................................................................334
SSH Access ................................................................................................................................334
EXPERIENCING THE UCM6200 SERIES IP PBX .................................336

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Table of Tables
Table 1: Technical Specifications ........................................................................................................................25
Table 2: UCM6200 Equipment Packaging ..........................................................................................................28
Table 3: LCD Menu Options ................................................................................................................................33
Table 4: UCM6202/UCM6204 LED Indicators ....................................................................................................34
Table 5: UCM6208 LED Indicators......................................................................................................................34
Table 6: User Management->Create New User..................................................................................................40
Table 7: Operation Log Column Header .............................................................................................................46
Table 8: Change Binding Email option ................................................................................................................49
Table 9: UCM6200 Network Settings->Basic Settings........................................................................................49
Table 10: UCM6200 Network Settings->802.1X .................................................................................................57
Table 11: UCM6200 Network Settings->Static Routes .......................................................................................58
Table 12: UCM6200 Network Settings->Port Forwarding...................................................................................60
Table 13: UCM6200 Settings -> Network Settings -> Open VPN .......................................................................62
Table 14: UCM6200 Firewall->Static Defense->Current Service........................................................................66
Table 15: Typical Firewall Settings ......................................................................................................................66
Table 16: Firewall Rule Settings..........................................................................................................................67
Table 17: UCM6200 Firewall Dynamic Defense .................................................................................................68
Table 18: Fail2Ban Settings ................................................................................................................................69
Table 19: HTTP Server Settings..........................................................................................................................77
Table 20: Email Settings......................................................................................................................................78
Table 21: Email Log.............................................................................................................................................81
Table 22: Time Auto Updating .............................................................................................................................82
Table 23: Create New Office Time ......................................................................................................................84
Table 24: Create New Holiday.............................................................................................................................85
Table 25: Auto Provision Settings .......................................................................................................................96
Table 26: Global Policy Parameters->Localization .............................................................................................99
Table 27: Global Policy Parameters->Phone Settings ......................................................................................100
Table 28: Global Policy Parameters->Contact List ...........................................................................................101
Table 29: Global Policy Parameters->Maintenance..........................................................................................103
Table 30: Global Policy Parameters->Network Settings ...................................................................................104
Table 31: Global Policy Parameters->Customization........................................................................................105
Table 32: Create New Template ........................................................................................................................106
Table 33: Create New Model Template .............................................................................................................108
Table 34: SIP Extension Configuration Parameters->Basic Settings ...............................................................125
Table 35: SIP Extension Configuration Parameters->Media.............................................................................126
Table 36: SIP Extension Configuration Parameters->Features ........................................................................127
Table 37: SIP Extension Configuration Parameters->Specific Time.................................................................130
Table 38: IAX Extension Configuration Parameters->Basic Settings ...............................................................130

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Table 39: IAX Extension Configuration Parameters->Media ............................................................................131
Table 40: IAX Extension Configuration Parameters->Features ........................................................................132
Table 41: IAX Extension Configuration Parameters->Specific Time.................................................................134
Table 42: FXS Extension Configuration Parameters->Basic Settings ..............................................................134
Table 43: FXS Extension Configuration Parameters->Media ...........................................................................135
Table 44: FXS Extension Configuration Parameters->Features.......................................................................136
Table 45: FXS Extension Configuration Parameters->Specific Time................................................................139
Table 46: Batch Add SIP Extension Parameters...............................................................................................139
Table 47: Batch Add IAX Extension Parameters...............................................................................................142
Table 48: SIP extensions Imported File Example .............................................................................................146
Table 49: IAX extensions Imported File Example .............................................................................................149
Table 50: FXS extensions Imported File Example ............................................................................................151
Table 51: Analog Trunk Configuration Parameters ...........................................................................................158
Table 52: PSTN Detection for Analog Trunk .....................................................................................................163
Table 53: Create New SIP Trunk.......................................................................................................................165
Table 54: SIP Register Trunk Configuration Parameters ..................................................................................166
Table 55: SIP Peer Trunk Configuration Parameters ........................................................................................169
Table 56: Create New IAX Trunk.......................................................................................................................172
Table 57: IAX Register Trunk Configuration Parameters ..................................................................................172
Table 58: IAX Peer Trunk Configuration Parameters........................................................................................173
Table 59: SLA Station Configuration Parameters .............................................................................................177
Table 60: Outbound Route Configuration Parameters......................................................................................180
Table 61: Inbound Rule Configuration Parameters...........................................................................................183
Table 62: Conference Bridge Configuration Parameters ..................................................................................190
Table 63: Conference Settings..........................................................................................................................191
Table 64: Conference Caller IVR Menu ............................................................................................................194
Table 65: Conference Schedule Parameters ....................................................................................................196
Table 66: IVR Configuration Parameters ..........................................................................................................200
Table 67: Voicemail Settings .............................................................................................................................207
Table 68: Voicemail IVR Menu ..........................................................................................................................208
Table 69: Voicemail Email Settings ...................................................................................................................209
Table 70: Voicemail Group Settings .................................................................................................................. 211
Table 71: Ring Group Parameters ....................................................................................................................212
Table 72: Paging/Intercom Group Configuration Parameters ...........................................................................217
Table 73: Call Queue Configuration Parameters ..............................................................................................219
Table 74: FAX/T.38 Settings ..............................................................................................................................230
Table 75: Follow Me Settings ............................................................................................................................239
Table 76: Follow Me Options.............................................................................................................................240
Table 77: DISA Settings ....................................................................................................................................242
Table 78: Callback Configuration Parameters...................................................................................................244
Table 79: Event List Settings.............................................................................................................................246

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Table 80: Wakeup Service ................................................................................................................................253
Table 81: UCM6200 Feature Codes .................................................................................................................258
Table 82: Internal Options/General ...................................................................................................................265
Table 83: Internal Options/Jitter Buffer..............................................................................................................269
Table 84: Internal Options/RTP Settings ...........................................................................................................269
Table 85: Internal Options/Payload ...................................................................................................................270
Table 86: Internal Options/PIN Group ...............................................................................................................271
Table 87: IAX Settings/General.........................................................................................................................273
Table 88: IAX Settings/Registration ..................................................................................................................273
Table 89: IAX Settings/Static Defense ..............................................................................................................274
Table 90: SIP Settings/General .........................................................................................................................275
Table 91: SIP Settings/Misc ..............................................................................................................................275
Table 92: SIP Settings/Session Timer...............................................................................................................276
Table 93: SIP Settings/TCP and TLS ................................................................................................................276
Table 94: SIP Settings/NAT ...............................................................................................................................277
Table 95: SIP Settings/ToS................................................................................................................................277
Table 96: Internal Options/Ports Config ............................................................................................................280
Table 97: Announcements Center Settings.......................................................................................................283
Table 98: Group Settings...................................................................................................................................284
Table 99: PMS Supported Features ..................................................................................................................286
Table 100: PMS Basic Settings .........................................................................................................................287
Table 101: PMS Wake up Service.....................................................................................................................289
Table 102: Create New Mini Bar .......................................................................................................................290
Table 103: Create New Maid.............................................................................................................................291
Table 104: SugarCRM Settings.........................................................................................................................293
Table 105: Salesforce Settings..........................................................................................................................295
Table 106: Trunk Status ....................................................................................................................................297
Table 107: Extension Status..............................................................................................................................299
Table 108: Agent Status ....................................................................................................................................300
Table 109: Interface Status Indicators...............................................................................................................301
Table 110: Parking Lot Status ...........................................................................................................................302
Table 111: System Status->General..................................................................................................................303
Table 112: System Status->Network .................................................................................................................304
Table 113: CDR Filter Criteria ...........................................................................................................................310
Table 114: CDR Statistics Filter Criteria............................................................................................................317
Table 115: API Configuration Files ....................................................................................................................318
Table 116: Network Upgrade Configuration ......................................................................................................320
Table 117: Data Sync Configuration..................................................................................................................325
Table 118: Cleaner Configuration......................................................................................................................327
Table 119: USB/SD Card Files Cleanup ...........................................................................................................328
Table 120: Ethernet Capture .............................................................................................................................330

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Table of Figures
Figure 1: UCM6202 Front View...........................................................................................................................28
Figure 2: UCM6202 Back View ...........................................................................................................................29
Figure 3: UCM6204 Front View...........................................................................................................................29
Figure 4: UCM6204 Back View ...........................................................................................................................30
Figure 5: UCM6208 Front View...........................................................................................................................31
Figure 6: UCM6208 Back View ...........................................................................................................................31
Figure 7: UCM6204 Web GUI Login Page..........................................................................................................35
Figure 8: UCM6200 Setup Wizard ......................................................................................................................36
Figure 9: UCM6200 Web GUI Language............................................................................................................37
Figure 10: User Management Page Display .......................................................................................................39
Figure 11: Create New User................................................................................................................................40
Figure 12: User Management – New Users........................................................................................................41
Figure 13: General User......................................................................................................................................42
Figure 14: Create New custom Privilege ............................................................................................................43
Figure 15: Edit User Information by Super Admin...............................................................................................44
Figure 16: User Portal Login ...............................................................................................................................44
Figure 17: User Portal Layout .............................................................................................................................45
Figure 18: Multiple User Operation Error Prompt ...............................................................................................45
Figure 19: Operation Logs ..................................................................................................................................46
Figure 20: Operation Logs Filter .........................................................................................................................47
Figure 21 : Change Password.............................................................................................................................48
Figure 22: Change Binding Email .......................................................................................................................48
Figure 23: UCM6200 Network Interface Method: Route.....................................................................................53
Figure 24: UCM6200 Network Interface Method: Switch....................................................................................54
Figure 25: UCM6200 Network Interface Method: Dual.......................................................................................55
Figure 26: DHCP Client List ................................................................................................................................55
Figure 27: Add MAC Address Bind .....................................................................................................................56
Figure 28: Batch Add MAC Address Bind ...........................................................................................................56
Figure 29: UCM6200 Using 802.1X as Client .....................................................................................................57
Figure 30: UCM6200 Using 802.1X EAP-MD5 ...................................................................................................57
Figure 31: UCM6204 Static Route Sample.........................................................................................................59
Figure 32: UCM6204 Static Route Configuration................................................................................................60
Figure 33: Create New Port Forwarding .............................................................................................................61
Figure 34: UCM6200 Port Forwarding Configuration .........................................................................................62
Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding ................................................................62
Figure 36: Open VPN feature on the UCM6200 .................................................................................................63
Figure 37: Register Domain Name on noip.com.................................................................................................64
Figure 38: UCM6200 DDNS Setting ...................................................................................................................64

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Figure 39: Using Domain Name to Connect to UCM6200..................................................................................65
Figure 40: Create New Firewall Rule ..................................................................................................................67
Figure 41: Configure Dynamic Defense..............................................................................................................69
Figure 42: LDAP Server Configurations..............................................................................................................71
Figure 43: Default LDAP Phonebook DN............................................................................................................71
Figure 44: Default LDAP Phonebook Attributes..................................................................................................72
Figure 45: LDAP Server->LDAP Phonebook ......................................................................................................72
Figure 46: Add LDAP Phonebook .......................................................................................................................73
Figure 47: Edit LDAP Phonebook .......................................................................................................................73
Figure 48: Import Phonebook..............................................................................................................................74
Figure 49: Phonebook CSV File Format .............................................................................................................74
Figure 50: LDAP Phonebook After Import...........................................................................................................75
Figure 51: Export Selected LDAP Phonebook....................................................................................................75
Figure 52: LDAP Client Configurations ...............................................................................................................76
Figure 53: GXP2200 LDAP Phonebook Configuration .......................................................................................77
Figure 54: UCM6200 Email Settings...................................................................................................................79
Figure 55: Email Templates.................................................................................................................................79
Figure 56: Conference Schedule Template.........................................................................................................80
Figure 57: Email Send log...................................................................................................................................80
Figure 58: Email Logs .........................................................................................................................................81
Figure 59: Set Time Manually .............................................................................................................................83
Figure 60: Create New Office Time.....................................................................................................................84
Figure 61: Settings->Time Settings->Office Time ...............................................................................................85
Figure 62: Create New Holiday ...........................................................................................................................85
Figure 63: Settings->Time Settings->Holiday .....................................................................................................86
Figure 64: Settings->Recordings Storage...........................................................................................................87
Figure 65: Recordings Storage Prompt Information ...........................................................................................88
Figure 66: Recording Storage Category .............................................................................................................88
Figure 67: Login Timeout Settings ......................................................................................................................89
Figure 68: Google Service Settings->OAuth2.0 Authentication ..........................................................................90
Figure 69: Google Service->New Project ...........................................................................................................91
Figure 70: Google Service->Create New Credential ..........................................................................................91
Figure 71: Google Service->OAuth2.0 Login......................................................................................................92
Figure 72: Zero Config Configuration Architecture for End Point Device ...........................................................94
Figure 73: UCM6200 Zero Config .......................................................................................................................95
Figure 74: Auto Provision Settings ......................................................................................................................96
Figure 75: Auto Discover.....................................................................................................................................98
Figure 76: Discovered Devices ...........................................................................................................................98
Figure 77: Global Policy Categories ...................................................................................................................99
Figure 78: Edit Global Template........................................................................................................................107
Figure 79: Edit Model Template ........................................................................................................................109

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Figure 80: Template Management .................................................................................................................... 110
Figure 81: Upload Model Template Manually.....................................................................................................111
Figure 82: Create New Device .......................................................................................................................... 112
Figure 83: Manage Devices .............................................................................................................................. 112
Figure 84: Edit Device....................................................................................................................................... 113
Figure 85: Edit Customize Device Settings....................................................................................................... 115
Figure 86: Add P Value in Customize Device Settings ..................................................................................... 116
Figure 87: Modify Selected Devices - Same Model.......................................................................................... 117
Figure 88: Modify Selected Devices - Different Models .................................................................................... 118
Figure 89: Device List in Zero Config................................................................................................................ 119
Figure 90: Zero Config Sample - Global Policy.................................................................................................120
Figure 91: Zero Config Sample - Device Preview 1..........................................................................................121
Figure 92: Zero Config Sample - Device Preview 2..........................................................................................122
Figure 93: Zero Config Sample - Device Preview 3..........................................................................................123
Figure 94: Create New Device ..........................................................................................................................124
Figure 95: Manage Extensions .........................................................................................................................144
Figure 96: Export Extensions ............................................................................................................................145
Figure 97: Import Extensions ............................................................................................................................146
Figure 98: Import File ........................................................................................................................................146
Figure 99: Import Error......................................................................................................................................153
Figure 100: Auto Record Empty........................................................................................................................153
Figure 101: Email To User - Prompt Information...............................................................................................154
Figure 102: Account Registration Information and QR Code............................................................................154
Figure 103: LDAP Client Information and QR Code .........................................................................................155
Figure 104: Multiple Registrations per Extension .............................................................................................156
Figure 105: Extension - Concurrent Registration..............................................................................................156
Figure 106: SMS Message Support ..................................................................................................................157
Figure 107: UCM6200 FXO Tone Settings .......................................................................................................161
Figure 108: UCM6200 PSTN Detection ............................................................................................................162
Figure 109: UCM6200 PSTN Detection: Auto Detect .......................................................................................162
Figure 110: UCM6200 PSTN Detection: Semi-Auto Detect..............................................................................163
Figure 111: DOD extension selection................................................................................................................175
Figure 112: Edit DOD ........................................................................................................................................176
Figure 113: SLA Station ....................................................................................................................................177
Figure 114: Enable SLA Mode for Analog Trunk ...............................................................................................178
Figure 115: Analog Trunk with SLA Mode Enabled...........................................................................................178
Figure 116: SLA Example - SLA Station ...........................................................................................................179
Figure 117: SLA Example - MPK Configuration ................................................................................................179
Figure 118: Country Codes ...............................................................................................................................183
Figure 119: Inbound Route feature: Prepend....................................................................................................186
Figure 120: Inbound Route - Multiple Mode......................................................................................................187

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Figure 121: Blacklist Configuration Parameters................................................................................................188
Figure 122: Blacklist csv File.............................................................................................................................189
Figure 123: Conference ....................................................................................................................................192
Figure 124: Conference Invitation From Web GUI............................................................................................193
Figure 125: Conference Recording ...................................................................................................................195
Figure 126: Conference Schedule ....................................................................................................................198
Figure 127: Black/White List .............................................................................................................................202
Figure 128: Click on Prompt to Create IVR Prompt..........................................................................................203
Figure 129: Language Settings for Voice Prompt .............................................................................................204
Figure 130: Voice Prompt Package List............................................................................................................205
Figure 131: New Voice Prompt Language Added .............................................................................................205
Figure 132: Upload Single Voice Prompt for Entire Language Pack ................................................................206
Figure 133: Voicemail Email Settings ...............................................................................................................210
Figure 134: Voicemail Group............................................................................................................................. 211
Figure 135: Ring Group.....................................................................................................................................212
Figure 136: Ring Group Configuration ..............................................................................................................214
Figure 137: Sync LDAP Server option ..............................................................................................................215
Figure 138: Manually Sync LDAP Server .........................................................................................................215
Figure 139: Ring Group Remote Extension ......................................................................................................216
Figure 140: Paging/Intercom Group..................................................................................................................217
Figure 141: Page/Intercom Group Settings ......................................................................................................218
Figure 142: Call Queue .....................................................................................................................................219
Figure 143: Agent Login Settings ......................................................................................................................222
Figure 144: Edit Extension Group .....................................................................................................................223
Figure 145: Select Extension Group in Outbound Route..................................................................................224
Figure 146: Edit Pickup Group ..........................................................................................................................225
Figure 147: Edit Pickup Feature Code ..............................................................................................................226
Figure 148: Music On Hold Default Class.........................................................................................................227
Figure 149: Play Custom Prompt......................................................................................................................228
Figure 150: Information Prompt ........................................................................................................................229
Figure 151: Record Custom Prompt .................................................................................................................229
Figure 152: Configure Analog Trunk without Fax Detection .............................................................................232
Figure 153: Configure Extension for Fax Machine: FXS Extension .................................................................232
Figure 154: Configure Extension for Fax Machine: Analog Settings ................................................................233
Figure 155: Configure Inbound Rule for Fax.....................................................................................................233
Figure 156: Create Fax Extension ....................................................................................................................234
Figure 157: Inbound Route to Fax Extension ...................................................................................................235
Figure 158: Create Follow Me...........................................................................................................................238
Figure 159: Edit Follow Me ...............................................................................................................................238
Figure 160: Configure Speed Dial.....................................................................................................................241
Figure 161: Speed Dial Destinations ................................................................................................................241

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Figure 162: Create New DISA...........................................................................................................................242
Figure 163: Create New Event List ...................................................................................................................247
Figure 164: Create Dial by Name Group ..........................................................................................................249
Figure 165: Configure Extension First Name and Last Name ..........................................................................250
Figure 166: Dial By Name Group In IVR Key Pressing Events ........................................................................251
Figure 167: Dial By Name Group In Inbound Rule ...........................................................................................252
Figure 168: Create New Wakeup Service.........................................................................................................253
Figure 169: Status->PBX Status->Active Calls - Ringing .................................................................................255
Figure 170: Status->PBX Status->Active Calls – Call Established...................................................................255
Figure 171: Configure to Monitor an Active Call ...............................................................................................256
Figure 172: Enable/Disable Feature codes.......................................................................................................262
Figure 173: Download Recording File from CDR Page ....................................................................................263
Figure 174: Download Recording File from Recording Files Page...................................................................263
Figure 175: Record New Custom Prompt .........................................................................................................267
Figure 176: Upload Custom Prompt .................................................................................................................268
Figure 177: Download All Custom Prompt ........................................................................................................268
Figure 178: Create New PIN Group ..................................................................................................................271
Figure 179: PIN members .................................................................................................................................271
Figure 180: Outbound PIN ................................................................................................................................272
Figure 181: CDR Record...................................................................................................................................272
Figure 182: FXS Ports Signaling Preference ....................................................................................................280
Figure 183: FXO Ports ACIM Settings ..............................................................................................................280
Figure 184: Fax Sending in Web UI..................................................................................................................282
Figure 185: Announcements Center .................................................................................................................283
Figure 186: Announcements Center Group Configuration................................................................................284
Figure 187: Announcements Center Code Configuration .................................................................................285
Figure 188: Announcements Center Example ..................................................................................................285
Figure 189: Create New Room .........................................................................................................................287
Figure 190: Room Status ..................................................................................................................................288
Figure 191: Add batch rooms............................................................................................................................288
Figure 192: Create New Wake Up Service .......................................................................................................289
Figure 193: Wakeup Call executed ...................................................................................................................289
Figure 194: Create New Mini Bar......................................................................................................................290
Figure 195: Create New Maid ...........................................................................................................................291
Figure 196: Create New Consumer Goods.......................................................................................................291
Figure 197: Mini Bar..........................................................................................................................................292
Figure 198: SugarCRM Basic Settings .............................................................................................................293
Figure 199: CRM User Settings ........................................................................................................................294
Figure 200: Salesforce Basic Settings ..............................................................................................................295
Figure 201: Salesforce User Settings ...............................................................................................................296
Figure 202: Status->PBX Status .......................................................................................................................297

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Figure 203: Trunk Status...................................................................................................................................297
Figure 204: Extension Status ............................................................................................................................298
Figure 205: Queue Status .................................................................................................................................300
Figure 206: Conference Room Status ..............................................................................................................300
Figure 207: UCM6204 Interfaces Status...........................................................................................................301
Figure 208: Parking Lot Status .........................................................................................................................302
Figure 209: System Status->Storage Usage ....................................................................................................305
Figure 210: System Status->Resource Usage .................................................................................................305
Figure 211: System Events->Alert Events Lists: Disk Usage ...........................................................................306
Figure 212: System Events->Alert Events Lists: External Disk Usage.............................................................307
Figure 213: System Events->Alert Events Lists: Memory Usage .....................................................................307
Figure 214: System Events->Alert Events Lists: System Reboot.....................................................................308
Figure 215: System Events->Alert Events Lists: System Crash.......................................................................308
Figure 216: System Events->Alert Log .............................................................................................................309
Figure 217: Filter for Alert Log ..........................................................................................................................309
Figure 218: CDR Filter ......................................................................................................................................310
Figure 219: Call Report .....................................................................................................................................312
Figure 220: Call Report Entry with Audio Recording File..................................................................................313
Figure 221: Automatic Download Settings ........................................................................................................314
Figure 222: CDR Report ...................................................................................................................................315
Figure 223: Detailed CDR Information..............................................................................................................315
Figure 224: Downloaded CDR File Sample ......................................................................................................315
Figure 225: Downloaded CDR File Sample - Source Channel and Dest Channel 1........................................315
Figure 226: Downloaded CDR File Sample - Source Channel and Dest Channel 2........................................316
Figure 227: CDR Statistics................................................................................................................................316
Figure 228: CDR->Recording Files...................................................................................................................317
Figure 229: Network Upgrade ...........................................................................................................................319
Figure 230: Local Upgrade................................................................................................................................320
Figure 231: Upgrading Firmware Files..............................................................................................................321
Figure 232: Reboot UCM6200 ..........................................................................................................................321
Figure 233: Create New Backup .......................................................................................................................323
Figure 234: Restore Warning ............................................................................................................................323
Figure 235: Backup / Restore ...........................................................................................................................324
Figure 236: Local Backup .................................................................................................................................324
Figure 237: Data Sync ......................................................................................................................................325
Figure 238: Restore UCM6200 from Backup File .............................................................................................326
Figure 239: Cleaner ..........................................................................................................................................327
Figure 240: USB/SD Card Files Cleanup..........................................................................................................328
Figure 241: Reset and Reboot ..........................................................................................................................329
Figure 242: Ethernet Capture............................................................................................................................330
Figure 243: Ping................................................................................................................................................331