Grandstream Networks GXP1625 User manual

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VOIP-PBX System Documentation
Service managed and maintained by:
Customer Service: [phone]
[e-mail]
1515 Market Street
Suite 1200
Philadelphia, PA 19103

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Table of Contents
Voicemail System Commands .................................................................................................................................................... 3
Conference Calling (3+ way calls) Instructions ........................................................................................................................... 7
System Feature Codes ................................................................................................................................................................ 8
SMS Text Messaging ................................................................................................................................................................... 9
Sending an outbound fax using E-Fax.......................................................................................................................................10

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PENNSYLVANIA TELEPHONE COMPANY
Voicemail System Commands
PTC utilizes a voicemail system called Comedian Mail.
This short guide will assist users in navigating the features and menus of the system.
LOGGING INTO VOICEMAIL SYSTEM
1. To access your voicemail from your phone: Dial *97, or press envelope button on compatible device
2. To access your voicemail from someone else’s phone: Dial *98, listen for prompts. Enter your own extension
number (which corresponds to your mailbox), and your password (default is 1234).
MAIN MENU
This is the first menu that appears once you have logged in:
Press: 1 - Listen to messages in currently selected folder
2 - Change folders
3 - Advanced options to change message delivery settings
0 - Mailbox options to change greetings
* - Repeat menu options
# - Exit from voice mail system
MAILBOX OPTIONS
You can record various greetings and change your password:
Press: 1 - Record your unavailable message (greeting callers hear when you are away from your desk)
2 - Record your busy message (greeting callers hear when you are already on another call)
3 - Record your name
4 - Record your temporary greeting (if you plan to be away for an extended period)
5 - Change your password
MESSAGE PLAYBACK
The following options are available before, during and after playback of the messages:
Before playback:
Press: 1 - To skip over date and time the message was received
During playback:
Press: * - Rewind message by 3 seconds
# - Fast forward message by 3 seconds
0 - Pause or resume message playback
After playback:
Press: 1 - Go to first message in current folder
2 - Change folders
3 - Advanced options (details below†)
4 - Go to previous message in folder
5 - Replay the current message
6 - Go to the next message in the folder
7 - Delete or undelete the message
8 - Forward message to another user on the system
9 - Save the message to a different folder
0 - Mailbox options
* - Replay the prompt
# - Exit the voice mail system
Note: If you wish to replay, skip, delete, or save the message without listening to it in its entirety, you may also
do so while the message is playing by pressing the corresponding key.
†Advanced Options – The following commands are available after playback of each message:
Press: 1 - Record a message and send it directly to the mailbox of the person who sent you the message
3 - Play the message envelope
5 - Leave a message for another user on the system.
* - Return to the main menu
Questions?
Call [phone] or email
[e-mail]

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Grandstream VoIP Phone Quick Reference Guide
For use with Grandstream GXP 1625, GXP 2130 and GXP 2160 handsets
I. Most Used Commands (may vary between models)
Voicemail Message Retrieval
Mute/Do Not Disturb
Hold
Transfer.
Conference Call
Contacts
Home
Speaker
Intercom/Paging
I. GXP 1625 Overview Diagram
II. GXP 2160 Overview Diagram

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III. GXP 2130 Overview Diagram

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PENNSYLVANIA TELEPHONE COMPANY
Call Parking System
Call Parking allows you to park a caller so that another extension can retrieve the caller held in the parking lot. This
ability is a form of putting a call on hold so that the intended party can retrieve the call from elsewhere. Your phone
system is configured with 8 parking lots numbered 71 through 78. This short guide will assist users in navigating the
features and menus of the system.
A. PARKING A CALL USING AUTO-LOT ASSIGNMENT
3. To park a call on the next available slot, press the TRANSFER key on your screen or the physical transfer
key on your phone
4. Dial *2 + 70. The attendant will then read back to you the lot# the call has been parked to (for example, 71).
The call will then leave your phone
B. PARKING A CALL USING MANUAL ASSIGNMENT
5. To park a call on any available slot, press the TRANSFER key on your screen or the physical transfer key
on your phone
6. Dial *2 + 7x (x being the number lot you choose, for example 75). The call will then leave your phone
C. PARKING A CALL USING SPEED DIAL KEYS
If your phone is equipped with speed dial keys your options are:
1. Use the auto attendent as in section 1 above or;
2. Press the transfer key on your screen or the physical transfer key on the dialpad and then press any of the
available (unlit) park speed dial keys (which are labelled 71 through 78)
D. RETRIEVING A PARKED CALL
To pick up a call that has been parked:
1. Using speed dial key on equipped phones: Pick up the handset, or to pick up using speakerphone, just press the
corresponding Speed dial key on your phone to take the call (i.e. Park 71 or 71)
Or (for phones not equipped with speed dial keys)
2. Using the dial pad: If your call is parked on extension 71, pick up the Handset and dial 71.
Questions?
Call [phone] or email
[e-mail]

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PENNSYLVANIA TELEPHONE COMPANY
Conference Calling (3+ way calls) Instructions
Refer to the instructions below for placing a phone call between 2 or more parties. The PennTelco system supports up to 8
parties on a single call.
This short guide will assist users in navigating the features and menus of the system.
Procedure
7. This step applies to any call already in progress. The party you are on a call with may have called you, or
you may have called them.
8. While on the call with the first party, press the CONFERENCE BUTTON on your phone
9. After pressing the conference key, the first party will be placed on hold.
10. Using the second line key on your phone, dial the number to the second party you want to join
11. After the second party has been called, press the CONFERENCE BUTTON again and
the calls will be merged.
When you are finished with the conference, hang up – OR – if you wish for one party to remain on the line,
using the keys on your screen (will vary by phone model), you can choose which caller to KICK from the
conference.

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PENNSYLVANIA TELEPHONE COMPANY
System Feature Codes

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PENNSYLVANIA TELEPHONE COMPANY
SMS Text Messaging
1. Replying to a received text message
Text messages sent to your number can be replied to using the following procedure:
a. Text messages sent to your number via email. In the body of the email, click the hyperlink in the message. This
can be done on a PC or smartphone
b. In the new browser window, double check your phone number in the YOUR PHONE NUMBER field. The field
will be pre-populated with your number and the original sender’s number.
c. Enter text
d. Click SEND SMS MESSAGE (button will be disabled after clicking)
e. After the message is sent, a confirmation will appear in the results section of the screen
Note: On success, system will display confirmation similar to: "result=success^error=^parts=1^fee=-
0.01^smsid=f6131a181f572bbe8179a731c5202d5e26f47a4d"
If error: "result=error^error=destination phone number is missing or invalid."
2. Sending a text message
a. To send a text message, go to https://www.penntelco.com/rcpenntelcosmssender.html.
b. Fill in your phone number in the YOUR PennTelco number field and the recipient’s number in the recipient
number field.
c. Type a message up to 160 characters
d. Click send message. There will be a short delay before results are visible.
Questions? Please call [phone] or send your inquiry to [e-mail]

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PENNSYLVANIA TELEPHONE COMPANY
Sending an outbound fax using E-Fax
If your service plan includes E-Fax, this system allows you to use a web portal to electronically fax documents to other
fax numbers without having to use a physical fax machine.
1. Log in to the web portal
yourdomain.penntelco.com
2. Enter the credentials to log in:
Username:
Password:
3. On the fax tab, click the Send Fax button
4. A. In the SEND FAX window, enter the
phone number that will receive the fax
using the full 10-digit format (i.e.
12155551212) in the destination field.
B. Choose the resolution (quality) and if a
coversheet is to be used by clicking the
coversheet toggle button.
C. To attach a document, click the green
upload document button or simply drag
and drog the file from your computer to the
drag new documents here pane in the
window. The system will accept any PDF
or TIFF file formatted file.
D. When complete, click send.

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PENNSYLVANIA TELEPHONE COMPANY
Grandstream Wave/Softphone Configuration
Grandstream Wave is a free application developed by the Grandstream Corportation, a manufacturer of IP based telephones. The
Application is a softphone, meaning a software based application that acts as a physical telephone on a computer, tablet or
smartphone. Grandstream Wave is available for all Android based devices, iPhones and iPads.
DISCLAIMER
Not all cellphone carriers support voice over IP service over cellular networks. As of this writing, T-Mobile does not support this. 4G cellular service
is the optimal network type for best performance of VOIP over cellular service. Softphone performance will always be optimal and preferred over
WiFi. Users may experience call quality issues (choppiness) when travelling during a VOIP over cellular call. The GS Wave app may need to be restarted
to reconnect to the VOIP server when switching between WiFi and cellular connections. If users frequently change environments, we recommend
disabling WiFi on the cellular device.
Installation
To install Grandstream Wave on an iPhone, go to the App Store and search for Grandstream Wave. When the app appears on the
search list, click the tile to download and install it.
For Androids: In the Google Play Store, use the search feature to find "Grandstream Wave - Video." Make sure it's Grandstream Wave
- Video and not the regular Grandstream Wave.
Account Configuration
The next step is programming the app for your phone extension. PennTelco will provide you with an
extension number and password for your extension.
1. After opening the app, Choose "Settings" in the bottom right. Then Choose "Account
Settings". Chose ADD NEW ACCOUNT.
2. Choose "SIP Account".
3. Account name will be any name you choose for this account. For example, Bob’s work
account.

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4. SIP Server will be “yourcompany.penntelco.com” (we will provide you the full name of
the server with your account information).
5. SIP User ID and Authentication ID will be your extension number.
6. Password will be provided
7. Voicemail user ID will be *97
Advanced Configuration
After the account is added, go back to Settings/Account Settings. Tap on your account and make the following changes (if needed):
1. Set Transmission Protocol to TLS
2. Set Unregister Before New Registration to Unregister ALL
3. Set DNS mode to A RECORD
4. Set NAT Traversal to STUN

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5. Return to the Main settings screen and tap on Advanced Settings.
6. In the Advanced Settings screen, enable random port.
7. For Stun server settings, enter: “stun.l.google.com:19302”

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8. Disable WiFi Only.
Finally, for iPhones:
1. Go to settings/Background App Refresh and enable refresh for GS Wave
Additional information regarding Grandstream Wave is attached to this document.