Grandstream Networks UCM6100 Series User manual

Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

Firmware Version 1.0.10.39
UCM6100 Series IP PBX User Manual
Page 1 of 331
UCM6100 Series IP PBX User Manual
Table of Content
GNU GPL INFORMATION........................................................................18
CHANGE LOG .........................................................................................19
FIRMWARE VERSION 1.0.10.39........................................................................................................19
FIRMWARE VERSION 1.0.9.26..........................................................................................................20
FIRMWARE VERSION 1.0.9.25..........................................................................................................20
FIRMWARE VERSION 1.0.9.23..........................................................................................................20
FIRMWARE VERSION 1.0.8.12..........................................................................................................21
FIRMWARE VERSION 1.0.7.11..........................................................................................................22
FIRMWARE VERSION 1.0.6.11..........................................................................................................22
FIRMWARE VERSION 1.0.6.10..........................................................................................................22
FIRMWARE VERSION 1.0.5.19..........................................................................................................23
FIRMWARE VERSION 1.0.5.14..........................................................................................................23
FIRMWARE VERSION 1.0.4.7............................................................................................................23
FIRMWARE VERSION 1.0.3.13..........................................................................................................24
FIRMWARE VERSION 1.0.2.21..........................................................................................................24
FIRMWARE VERSION 1.0.1.22..........................................................................................................25
WELCOME...............................................................................................27
PRODUCT OVERVIEW............................................................................29
TECHNICAL SPECIFICATIONS .........................................................................................................29
INSTALLATION........................................................................................33
EQUIPMENT PACKAGING.................................................................................................................33
CONNECT YOUR UCM6100..............................................................................................................33
CONNECT THE UCM6102...........................................................................................................33
CONNECT THE UCM6104...........................................................................................................34
CONNECT THE UCM6108...........................................................................................................35
CONNECT THE UCM6116...........................................................................................................36
SAFETY COMPLIANCES ...................................................................................................................37
WARRANTY........................................................................................................................................37
GETTING STARTED ................................................................................39
USE THE LCD MENU .........................................................................................................................39
USE THE LED INDICATORS..............................................................................................................41

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USE THE WEB GUI ............................................................................................................................42
ACCESS WEB GUI ......................................................................................................................42
SETUP WIZARD...........................................................................................................................43
WEB GUI CONFIGURATIONS.....................................................................................................44
WEB GUI LANGUAGES...............................................................................................................45
SAVE AND APPLY CHANGES.....................................................................................................45
MAKE YOUR FIRST CALL..................................................................................................................45
SYSTEM SETTINGS................................................................................47
USER MANAGEMENT........................................................................................................................47
USER PRIVILEGES .....................................................................................................................47
CREATE NEW WEB UI USER.....................................................................................................48
USER PORTAL.............................................................................................................................50
CONCURRENT MULTI-USER LOGIN.........................................................................................51
OPERATION LOG ........................................................................................................................51
CHANGE PASSWORD .......................................................................................................................53
CHANGE BINDNG EMAIL ...........................................................................................................54
NETWORK SETTINGS.......................................................................................................................55
BASIC SETTINGS........................................................................................................................55
802.1X ..........................................................................................................................................62
STATIC ROUTES..........................................................................................................................63
PORT FORWORDING (UCM6102 ONLY) ...................................................................................66
DDNS SETTINGS.........................................................................................................................68
FIREWALL...........................................................................................................................................70
STATIC DEFENSE .......................................................................................................................70
DYNAMIC DEFENSE...................................................................................................................73
FAIL2BAN.....................................................................................................................................74
LDAP SERVER....................................................................................................................................75
LDAP SERVER CONFIGURATIONS ...........................................................................................76
LDAP PHONEBOOK ....................................................................................................................77
LDAP CLIENT CONFIGURATIONS .............................................................................................80
HTTP SERVER....................................................................................................................................82
EMAIL SETTINGS...............................................................................................................................83
TIME SETTINGS.................................................................................................................................84
AUTO TIME UPDATING...............................................................................................................84
SET TIME MANUALLY.................................................................................................................86
OFFICE TIME...............................................................................................................................86
HOLIDAY ......................................................................................................................................88
NTP SERVER......................................................................................................................................90
RECORDINGS STORAGE..................................................................................................................90
LOGIN TIMEOUT SETTINGS.............................................................................................................92

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GOOGLE SERVICE SETTINGS SUPPORT.......................................................................................93
PROVISIONING .......................................................................................97
OVERVIEW .........................................................................................................................................97
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE......................................................97
AUTO PROVISIONING SETTINGS....................................................................................................98
DISCOVERY......................................................................................................................................101
GLOBAL CONFIGURATION .............................................................................................................102
GLOBAL POLICY .......................................................................................................................102
GLOBAL TEMPLATES ...............................................................................................................110
MODEL CONFIGURATION...............................................................................................................112
MODEL TEMPLATES................................................................................................................. 112
MODEL UPDATE........................................................................................................................ 114
DEVICE CONFIGURATION .............................................................................................................. 115
CREATE NEW DEVICE.............................................................................................................. 115
MANAGE DEVICES ...................................................................................................................116
SAMPLE APPLICATION....................................................................................................................123
EXTENSIONS.........................................................................................129
CREATE NEW USER........................................................................................................................129
CREATE NEW SIP EXTENSION ...............................................................................................129
CREATE NEW IAX EXTENSION ...............................................................................................135
CREATE NEW FXS EXTENSION..............................................................................................139
BATCH ADD EXTENSIONS..............................................................................................................144
BATCH ADD SIP EXTENSIONS ................................................................................................144
BATCH ADD IAX EXTENSIONS ................................................................................................147
SEARCH AND EDIT EXTENSION ....................................................................................................149
EXPORT EXTENSIONS....................................................................................................................151
IMPORT EXTENSIONS.....................................................................................................................151
EMAIL TO USER...............................................................................................................................152
MULTIPLE REGISTRATIONS PER EXTENSION.............................................................................154
SMS MESSAGE SUPPORT..............................................................................................................155
TRUNKS.................................................................................................157
ANALOG TRUNKS............................................................................................................................157
ANALOG TRUNK CONFIGURATION ........................................................................................157
PSTN DETECTION ....................................................................................................................160
VOIP TRUNKS ..................................................................................................................................163
DIRECT OUTWARD DIALING (DOD)........................................................................................174
SLA STATION ........................................................................................177

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CREATE/EDIT SLA STATION ...........................................................................................................177
SAMPLE CONFIGURATION.............................................................................................................178
CALL ROUTES ......................................................................................181
OUTBOUND ROUTES......................................................................................................................181
INBOUND ROUTES..........................................................................................................................183
INBOUND RULE CONFIGURATIONS.......................................................................................184
INBOUND ROUTE: PREPEND EXAMPLE................................................................................185
INBOUND ROUTE: MULTIPLE MODE ......................................................................................186
FAX INTELLIGENT ROUTE .......................................................................................................187
FAX WITH TWO MEDIA.............................................................................................................188
BLACKLIST CONFIGURATIONS...............................................................................................188
CONFERENCE BRIDGE........................................................................191
CONFERENCE BRIDGE CONFIGURATIONS ..........................................................................191
JOIN A CONFERENCE CALL....................................................................................................193
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................193
DURING THE CONFERENCE...................................................................................................194
RECORD CONFERENCE..........................................................................................................195
CONFERENCE SCHEDULE..................................................................197
CONFERENCE SCHEUDLE CONFIGURATION..............................................................................197
IVR .........................................................................................................201
CONFIGURE IVR..............................................................................................................................201
CREATE CUSTOM PROMPT ...........................................................................................................203
RECORD NEW CUSTOM PROMPT..........................................................................................203
UPLOAD CUSTOM PROMPT....................................................................................................204
LANGUAGE SETTINGS FOR VOICE PROMPT....................................205
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................205
CUSTOMIZE SPECIFIC PROMPT ...................................................................................................207
VOICEMAIL............................................................................................209
CONFIGURE VOICEMAIL ................................................................................................................209
ACCESS VOICEMAIL.......................................................................................................................210
VOICEMAIL EMAIL SETTINGS ........................................................................................................211
CONFIGURE VOICEMAIL GROUP..................................................................................................212
RING GROUP.........................................................................................215
CONFIGURE RING GROUP.............................................................................................................215

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REMOTE EXTENSION IN RING GROUP ........................................................................................217
PAGING AND INTERCOM GROUP .......................................................221
CONFIGURE PAGING/INTERCOM GROUP....................................................................................221
CALL QUEUE ........................................................................................223
CONFIGURE CALL QUEUE .............................................................................................................223
EXTENSION GROUPS...........................................................................227
CONFIGURE EXTENSION GROUPS ..............................................................................................227
USING EXTENSION GROUPS.........................................................................................................228
PICKUP GROUPS..................................................................................229
CONFIGURE PICKUP GROUPS......................................................................................................229
CONFIGURE PICKUP FEATURE CODE..........................................................................................229
MUSIC ON HOLD...................................................................................231
FAX/T.38.................................................................................................233
CONFIGURE FAX/T.38 .....................................................................................................................233
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................234
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ..........................................................................237
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............239
BUSY CAMP-ON....................................................................................241
FOLLOW ME..........................................................................................243
ONE-KEY DIAL......................................................................................247
DISA.......................................................................................................249
CALLBACK FEATURE ..........................................................................251
BLF AND EVENT LIST...........................................................................253
BLF....................................................................................................................................................253
EVENT LIST......................................................................................................................................253
DIAL BY NAME......................................................................................257
DIAL BY NAME CONFIGURATION...................................................................................................257

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ACTIVE CALLS AND MONITOR ...........................................................261
ACTIVE CALLS STATUS ..................................................................................................................261
HANG UP ACTIVE CALLS................................................................................................................262
CALL MONITOR................................................................................................................................262
CALL FEATURES ..................................................................................265
FEATURE CODES ............................................................................................................................265
CALL RECORDING...........................................................................................................................269
CALL PARK .......................................................................................................................................270
PARK A CALL.............................................................................................................................270
RETRIEVE THE PARKED CALL................................................................................................270
ENABLE SPY ....................................................................................................................................270
INTERNAL OPTIONS.............................................................................273
INTERNAL OPTIONS/GENERAL .....................................................................................................273
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................275
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................276
INTERNAL OPTIONS/PAYLOAD......................................................................................................276
IAX SETTINGS.......................................................................................279
IAX SETTINGS/GENERAL................................................................................................................279
IAX SETTINGS/REGISTRATION......................................................................................................279
IAX SETTINGS/STATIC DEFENSE ..................................................................................................280
SIP SETTINGS.......................................................................................281
SIP SETTINGS/GENERAL................................................................................................................281
SIP SETTINGS/MISC........................................................................................................................281
SIP SETTINGS/SESSION TIMER.....................................................................................................282
SIP SETTINGS/TCPAND TLS..........................................................................................................282
SIP SETTINGS/NAT..........................................................................................................................283
SIP SETTINGS/TOS..........................................................................................................................284
PORTS CONFIG ....................................................................................287
VALUE-ADDED FEATURES..................................................................289
FAX SENDING ..................................................................................................................................289
ANNOUNCEMENTS CENTER .........................................................................................................289
ANNOUNCEMENTS CENTER SETTINGS ...............................................................................290
GROUP SETTINGS....................................................................................................................290
STATUS AND REPORTING...................................................................293

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PBX STATUS.....................................................................................................................................293
TRUNKS.....................................................................................................................................293
EXTENSIONS.............................................................................................................................294
QUEUES.....................................................................................................................................295
CONFERENCE ROOMS............................................................................................................296
INTERFACES STATUS...............................................................................................................297
PARKING LOT............................................................................................................................298
SYSTEM STATUS.............................................................................................................................299
GENERAL...................................................................................................................................299
NETWORK .................................................................................................................................300
STORAGE USAGE.....................................................................................................................300
RESOURCE USAGE..................................................................................................................301
SYSTEM EVENTS ............................................................................................................................302
ALERT EVENTS LIST ................................................................................................................302
ALERT LOG................................................................................................................................304
ALERT CONTACT ......................................................................................................................305
CDR...................................................................................................................................................305
CDR IMPROVEMENT................................................................................................................308
DOWNLOADED CDR FILE........................................................................................................309
STATISTICS................................................................................................................................ 311
RECORDING FILES................................................................................................................... 311
API CONFIGURATION...............................................................................................................312
UPGRADING AND MAINTENANCE......................................................315
UPGRADING.....................................................................................................................................315
UPGRADING VIA NETWORK....................................................................................................315
UPGRADING VIA LOCAL UPLOAD...........................................................................................316
NO LOCAL FIRMWARE SERVERS...........................................................................................318
BACKUP............................................................................................................................................318
BACKUP/RESTORE...................................................................................................................318
DATA SYNC................................................................................................................................321
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................322
CLEANER..........................................................................................................................................323
RESETAND REBOOT......................................................................................................................324
SYSLOG............................................................................................................................................325
TROUBLESHOOTING ......................................................................................................................325
ETHERNET CAPTURE..............................................................................................................325
IP PING.......................................................................................................................................326
TRACEROUTE...........................................................................................................................327
ANALOG RECORD TRACE.......................................................................................................327
SERVICE CHECK ......................................................................................................................328

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NETWORK STATUS...................................................................................................................328
REMOTE ACCESS............................................................................................................................329
SSH ACCESS.............................................................................................................................329
EXPERIENCING THE UCM6100 SERIES IP PBX.................................331

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Table of Tables
UCM6100 Series IP PBX User Manual
Table 1: Technical Specifications.................................................................................................................29
Table 2: UCM6102/UCM6104 Equipment Packaging.................................................................................33
Table 3: LCD Menu Options........................................................................................................................40
Table 4: UCM6102/UCM6104 LED INDICATORS......................................................................................41
Table 5: UCM6108/UCM6116 LED INDICATORS ......................................................................................42
Table 6: User Management->Create New User..........................................................................................49
Table 7: Operation Log Column Header .....................................................................................................52
Table 8: Change Binding Email option........................................................................................................55
Table 9: UCM6102 Network Settings->Basic Settings................................................................................55
Table 10: UCM6104 Network Settings->Basic Settings..............................................................................57
Table 11: UCM6108/UCM6116 Network Settings->Basic Settings.............................................................59
Table 12: UCM6100 Network Settings->802.1X.........................................................................................63
Table 13: UCM6100 Network Settings->Static Routes ...............................................................................64
Table 14: UCM6102 Network Settings->Port Forwarding...........................................................................66
Table 15: UCM6100 Firewall->Static Defense->Current Service................................................................71
Table 16: Typical Firewall Settings..............................................................................................................71
Table 17: Firewall Rule Settings..................................................................................................................72
Table 18: UCM6100 Firewall Dynamic Defense .........................................................................................73
Table 19: Fail2Ban Settings ........................................................................................................................74
Table 20: HTTP Server Settings..................................................................................................................83
Table 21: Email Settings..............................................................................................................................83
Table 22: Time Auto Updating.....................................................................................................................85
Table 23: Create New Office Time ..............................................................................................................87
Table 24: Create New Holiday.....................................................................................................................89
Table 25:Auto Provision Settings .............................................................................................................100
Table 26: Global Policy Parameters->Localization ...................................................................................103
Table 27: Global Policy Parameters->Phone Settings..............................................................................104
Table 28: Global Policy Parameters->Contact List ...................................................................................105
Table 29: Global Policy Parameters->Maintenance..................................................................................107
Table 30: Global Policy Parameters->Network Settings...........................................................................108
Table 31: Global Policy Parameters->Customization................................................................................109
Table 32: Create New Template................................................................................................................ 110
Table 33: Create New Model Template.....................................................................................................112
Table 34: SIP Extension Configuration Parameters->Basic Settings .......................................................130
Table 35: SIP Extension Configuration Parameters->Media.....................................................................131
Table 36: SIP Extension Configuration Parameters->Features................................................................132
Table 37: SIP Extension Configuration Parameters->Specific Time.........................................................135
Table 38: IAX Extension Configuration Parameters->Basic Settings .......................................................135