Grandstream Networks UCM6100 Series User manual

Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

Firmware Version 1.0.10.39
UCM6100 Series IP PBX User Manual
Page 1 of 331
UCM6100 Series IP PBX User Manual
Table of Content
GNU GPL INFORMATION........................................................................18
CHANGE LOG .........................................................................................19
FIRMWARE VERSION 1.0.10.39........................................................................................................19
FIRMWARE VERSION 1.0.9.26..........................................................................................................20
FIRMWARE VERSION 1.0.9.25..........................................................................................................20
FIRMWARE VERSION 1.0.9.23..........................................................................................................20
FIRMWARE VERSION 1.0.8.12..........................................................................................................21
FIRMWARE VERSION 1.0.7.11..........................................................................................................22
FIRMWARE VERSION 1.0.6.11..........................................................................................................22
FIRMWARE VERSION 1.0.6.10..........................................................................................................22
FIRMWARE VERSION 1.0.5.19..........................................................................................................23
FIRMWARE VERSION 1.0.5.14..........................................................................................................23
FIRMWARE VERSION 1.0.4.7............................................................................................................23
FIRMWARE VERSION 1.0.3.13..........................................................................................................24
FIRMWARE VERSION 1.0.2.21..........................................................................................................24
FIRMWARE VERSION 1.0.1.22..........................................................................................................25
WELCOME...............................................................................................27
PRODUCT OVERVIEW............................................................................29
TECHNICAL SPECIFICATIONS .........................................................................................................29
INSTALLATION........................................................................................33
EQUIPMENT PACKAGING.................................................................................................................33
CONNECT YOUR UCM6100..............................................................................................................33
CONNECT THE UCM6102...........................................................................................................33
CONNECT THE UCM6104...........................................................................................................34
CONNECT THE UCM6108...........................................................................................................35
CONNECT THE UCM6116...........................................................................................................36
SAFETY COMPLIANCES ...................................................................................................................37
WARRANTY........................................................................................................................................37
GETTING STARTED ................................................................................39
USE THE LCD MENU .........................................................................................................................39
USE THE LED INDICATORS..............................................................................................................41

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USE THE WEB GUI ............................................................................................................................42
ACCESS WEB GUI ......................................................................................................................42
SETUP WIZARD...........................................................................................................................43
WEB GUI CONFIGURATIONS.....................................................................................................44
WEB GUI LANGUAGES...............................................................................................................45
SAVE AND APPLY CHANGES.....................................................................................................45
MAKE YOUR FIRST CALL..................................................................................................................45
SYSTEM SETTINGS................................................................................47
USER MANAGEMENT........................................................................................................................47
USER PRIVILEGES .....................................................................................................................47
CREATE NEW WEB UI USER.....................................................................................................48
USER PORTAL.............................................................................................................................50
CONCURRENT MULTI-USER LOGIN.........................................................................................51
OPERATION LOG ........................................................................................................................51
CHANGE PASSWORD .......................................................................................................................53
CHANGE BINDNG EMAIL ...........................................................................................................54
NETWORK SETTINGS.......................................................................................................................55
BASIC SETTINGS........................................................................................................................55
802.1X ..........................................................................................................................................62
STATIC ROUTES..........................................................................................................................63
PORT FORWORDING (UCM6102 ONLY) ...................................................................................66
DDNS SETTINGS.........................................................................................................................68
FIREWALL...........................................................................................................................................70
STATIC DEFENSE .......................................................................................................................70
DYNAMIC DEFENSE...................................................................................................................73
FAIL2BAN.....................................................................................................................................74
LDAP SERVER....................................................................................................................................75
LDAP SERVER CONFIGURATIONS ...........................................................................................76
LDAP PHONEBOOK ....................................................................................................................77
LDAP CLIENT CONFIGURATIONS .............................................................................................80
HTTP SERVER....................................................................................................................................82
EMAIL SETTINGS...............................................................................................................................83
TIME SETTINGS.................................................................................................................................84
AUTO TIME UPDATING...............................................................................................................84
SET TIME MANUALLY.................................................................................................................86
OFFICE TIME...............................................................................................................................86
HOLIDAY ......................................................................................................................................88
NTP SERVER......................................................................................................................................90
RECORDINGS STORAGE..................................................................................................................90
LOGIN TIMEOUT SETTINGS.............................................................................................................92

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GOOGLE SERVICE SETTINGS SUPPORT.......................................................................................93
PROVISIONING .......................................................................................97
OVERVIEW .........................................................................................................................................97
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE......................................................97
AUTO PROVISIONING SETTINGS....................................................................................................98
DISCOVERY......................................................................................................................................101
GLOBAL CONFIGURATION .............................................................................................................102
GLOBAL POLICY .......................................................................................................................102
GLOBAL TEMPLATES ...............................................................................................................110
MODEL CONFIGURATION...............................................................................................................112
MODEL TEMPLATES................................................................................................................. 112
MODEL UPDATE........................................................................................................................ 114
DEVICE CONFIGURATION .............................................................................................................. 115
CREATE NEW DEVICE.............................................................................................................. 115
MANAGE DEVICES ...................................................................................................................116
SAMPLE APPLICATION....................................................................................................................123
EXTENSIONS.........................................................................................129
CREATE NEW USER........................................................................................................................129
CREATE NEW SIP EXTENSION ...............................................................................................129
CREATE NEW IAX EXTENSION ...............................................................................................135
CREATE NEW FXS EXTENSION..............................................................................................139
BATCH ADD EXTENSIONS..............................................................................................................144
BATCH ADD SIP EXTENSIONS ................................................................................................144
BATCH ADD IAX EXTENSIONS ................................................................................................147
SEARCH AND EDIT EXTENSION ....................................................................................................149
EXPORT EXTENSIONS....................................................................................................................151
IMPORT EXTENSIONS.....................................................................................................................151
EMAIL TO USER...............................................................................................................................152
MULTIPLE REGISTRATIONS PER EXTENSION.............................................................................154
SMS MESSAGE SUPPORT..............................................................................................................155
TRUNKS.................................................................................................157
ANALOG TRUNKS............................................................................................................................157
ANALOG TRUNK CONFIGURATION ........................................................................................157
PSTN DETECTION ....................................................................................................................160
VOIP TRUNKS ..................................................................................................................................163
DIRECT OUTWARD DIALING (DOD)........................................................................................174
SLA STATION ........................................................................................177

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CREATE/EDIT SLA STATION ...........................................................................................................177
SAMPLE CONFIGURATION.............................................................................................................178
CALL ROUTES ......................................................................................181
OUTBOUND ROUTES......................................................................................................................181
INBOUND ROUTES..........................................................................................................................183
INBOUND RULE CONFIGURATIONS.......................................................................................184
INBOUND ROUTE: PREPEND EXAMPLE................................................................................185
INBOUND ROUTE: MULTIPLE MODE ......................................................................................186
FAX INTELLIGENT ROUTE .......................................................................................................187
FAX WITH TWO MEDIA.............................................................................................................188
BLACKLIST CONFIGURATIONS...............................................................................................188
CONFERENCE BRIDGE........................................................................191
CONFERENCE BRIDGE CONFIGURATIONS ..........................................................................191
JOIN A CONFERENCE CALL....................................................................................................193
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................193
DURING THE CONFERENCE...................................................................................................194
RECORD CONFERENCE..........................................................................................................195
CONFERENCE SCHEDULE..................................................................197
CONFERENCE SCHEUDLE CONFIGURATION..............................................................................197
IVR .........................................................................................................201
CONFIGURE IVR..............................................................................................................................201
CREATE CUSTOM PROMPT ...........................................................................................................203
RECORD NEW CUSTOM PROMPT..........................................................................................203
UPLOAD CUSTOM PROMPT....................................................................................................204
LANGUAGE SETTINGS FOR VOICE PROMPT....................................205
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................205
CUSTOMIZE SPECIFIC PROMPT ...................................................................................................207
VOICEMAIL............................................................................................209
CONFIGURE VOICEMAIL ................................................................................................................209
ACCESS VOICEMAIL.......................................................................................................................210
VOICEMAIL EMAIL SETTINGS ........................................................................................................211
CONFIGURE VOICEMAIL GROUP..................................................................................................212
RING GROUP.........................................................................................215
CONFIGURE RING GROUP.............................................................................................................215

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REMOTE EXTENSION IN RING GROUP ........................................................................................217
PAGING AND INTERCOM GROUP .......................................................221
CONFIGURE PAGING/INTERCOM GROUP....................................................................................221
CALL QUEUE ........................................................................................223
CONFIGURE CALL QUEUE .............................................................................................................223
EXTENSION GROUPS...........................................................................227
CONFIGURE EXTENSION GROUPS ..............................................................................................227
USING EXTENSION GROUPS.........................................................................................................228
PICKUP GROUPS..................................................................................229
CONFIGURE PICKUP GROUPS......................................................................................................229
CONFIGURE PICKUP FEATURE CODE..........................................................................................229
MUSIC ON HOLD...................................................................................231
FAX/T.38.................................................................................................233
CONFIGURE FAX/T.38 .....................................................................................................................233
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................234
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ..........................................................................237
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............239
BUSY CAMP-ON....................................................................................241
FOLLOW ME..........................................................................................243
ONE-KEY DIAL......................................................................................247
DISA.......................................................................................................249
CALLBACK FEATURE ..........................................................................251
BLF AND EVENT LIST...........................................................................253
BLF....................................................................................................................................................253
EVENT LIST......................................................................................................................................253
DIAL BY NAME......................................................................................257
DIAL BY NAME CONFIGURATION...................................................................................................257

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ACTIVE CALLS AND MONITOR ...........................................................261
ACTIVE CALLS STATUS ..................................................................................................................261
HANG UP ACTIVE CALLS................................................................................................................262
CALL MONITOR................................................................................................................................262
CALL FEATURES ..................................................................................265
FEATURE CODES ............................................................................................................................265
CALL RECORDING...........................................................................................................................269
CALL PARK .......................................................................................................................................270
PARK A CALL.............................................................................................................................270
RETRIEVE THE PARKED CALL................................................................................................270
ENABLE SPY ....................................................................................................................................270
INTERNAL OPTIONS.............................................................................273
INTERNAL OPTIONS/GENERAL .....................................................................................................273
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................275
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................276
INTERNAL OPTIONS/PAYLOAD......................................................................................................276
IAX SETTINGS.......................................................................................279
IAX SETTINGS/GENERAL................................................................................................................279
IAX SETTINGS/REGISTRATION......................................................................................................279
IAX SETTINGS/STATIC DEFENSE ..................................................................................................280
SIP SETTINGS.......................................................................................281
SIP SETTINGS/GENERAL................................................................................................................281
SIP SETTINGS/MISC........................................................................................................................281
SIP SETTINGS/SESSION TIMER.....................................................................................................282
SIP SETTINGS/TCPAND TLS..........................................................................................................282
SIP SETTINGS/NAT..........................................................................................................................283
SIP SETTINGS/TOS..........................................................................................................................284
PORTS CONFIG ....................................................................................287
VALUE-ADDED FEATURES..................................................................289
FAX SENDING ..................................................................................................................................289
ANNOUNCEMENTS CENTER .........................................................................................................289
ANNOUNCEMENTS CENTER SETTINGS ...............................................................................290
GROUP SETTINGS....................................................................................................................290
STATUS AND REPORTING...................................................................293

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PBX STATUS.....................................................................................................................................293
TRUNKS.....................................................................................................................................293
EXTENSIONS.............................................................................................................................294
QUEUES.....................................................................................................................................295
CONFERENCE ROOMS............................................................................................................296
INTERFACES STATUS...............................................................................................................297
PARKING LOT............................................................................................................................298
SYSTEM STATUS.............................................................................................................................299
GENERAL...................................................................................................................................299
NETWORK .................................................................................................................................300
STORAGE USAGE.....................................................................................................................300
RESOURCE USAGE..................................................................................................................301
SYSTEM EVENTS ............................................................................................................................302
ALERT EVENTS LIST ................................................................................................................302
ALERT LOG................................................................................................................................304
ALERT CONTACT ......................................................................................................................305
CDR...................................................................................................................................................305
CDR IMPROVEMENT................................................................................................................308
DOWNLOADED CDR FILE........................................................................................................309
STATISTICS................................................................................................................................ 311
RECORDING FILES................................................................................................................... 311
API CONFIGURATION...............................................................................................................312
UPGRADING AND MAINTENANCE......................................................315
UPGRADING.....................................................................................................................................315
UPGRADING VIA NETWORK....................................................................................................315
UPGRADING VIA LOCAL UPLOAD...........................................................................................316
NO LOCAL FIRMWARE SERVERS...........................................................................................318
BACKUP............................................................................................................................................318
BACKUP/RESTORE...................................................................................................................318
DATA SYNC................................................................................................................................321
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................322
CLEANER..........................................................................................................................................323
RESETAND REBOOT......................................................................................................................324
SYSLOG............................................................................................................................................325
TROUBLESHOOTING ......................................................................................................................325
ETHERNET CAPTURE..............................................................................................................325
IP PING.......................................................................................................................................326
TRACEROUTE...........................................................................................................................327
ANALOG RECORD TRACE.......................................................................................................327
SERVICE CHECK ......................................................................................................................328

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NETWORK STATUS...................................................................................................................328
REMOTE ACCESS............................................................................................................................329
SSH ACCESS.............................................................................................................................329
EXPERIENCING THE UCM6100 SERIES IP PBX.................................331

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Table of Tables
UCM6100 Series IP PBX User Manual
Table 1: Technical Specifications.................................................................................................................29
Table 2: UCM6102/UCM6104 Equipment Packaging.................................................................................33
Table 3: LCD Menu Options........................................................................................................................40
Table 4: UCM6102/UCM6104 LED INDICATORS......................................................................................41
Table 5: UCM6108/UCM6116 LED INDICATORS ......................................................................................42
Table 6: User Management->Create New User..........................................................................................49
Table 7: Operation Log Column Header .....................................................................................................52
Table 8: Change Binding Email option........................................................................................................55
Table 9: UCM6102 Network Settings->Basic Settings................................................................................55
Table 10: UCM6104 Network Settings->Basic Settings..............................................................................57
Table 11: UCM6108/UCM6116 Network Settings->Basic Settings.............................................................59
Table 12: UCM6100 Network Settings->802.1X.........................................................................................63
Table 13: UCM6100 Network Settings->Static Routes ...............................................................................64
Table 14: UCM6102 Network Settings->Port Forwarding...........................................................................66
Table 15: UCM6100 Firewall->Static Defense->Current Service................................................................71
Table 16: Typical Firewall Settings..............................................................................................................71
Table 17: Firewall Rule Settings..................................................................................................................72
Table 18: UCM6100 Firewall Dynamic Defense .........................................................................................73
Table 19: Fail2Ban Settings ........................................................................................................................74
Table 20: HTTP Server Settings..................................................................................................................83
Table 21: Email Settings..............................................................................................................................83
Table 22: Time Auto Updating.....................................................................................................................85
Table 23: Create New Office Time ..............................................................................................................87
Table 24: Create New Holiday.....................................................................................................................89
Table 25:Auto Provision Settings .............................................................................................................100
Table 26: Global Policy Parameters->Localization ...................................................................................103
Table 27: Global Policy Parameters->Phone Settings..............................................................................104
Table 28: Global Policy Parameters->Contact List ...................................................................................105
Table 29: Global Policy Parameters->Maintenance..................................................................................107
Table 30: Global Policy Parameters->Network Settings...........................................................................108
Table 31: Global Policy Parameters->Customization................................................................................109
Table 32: Create New Template................................................................................................................ 110
Table 33: Create New Model Template.....................................................................................................112
Table 34: SIP Extension Configuration Parameters->Basic Settings .......................................................130
Table 35: SIP Extension Configuration Parameters->Media.....................................................................131
Table 36: SIP Extension Configuration Parameters->Features................................................................132
Table 37: SIP Extension Configuration Parameters->Specific Time.........................................................135
Table 38: IAX Extension Configuration Parameters->Basic Settings .......................................................135

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Table 39: IAX Extension Configuration Parameters->Media ....................................................................136
Table 40: IAX Extension Configuration Parameters->Features................................................................137
Table 41: IAX Extension Configuration Parameters->Specific Time.........................................................139
Table 42: FXS Extension Configuration Parameters->Basic Settings......................................................140
Table 43: FXS Extension Configuration Parameters->Media...................................................................141
Table 44: FXS Extension Configuration Parameters->Features...............................................................142
Table 45: FXS Extension Configuration Parameters->Specific Time........................................................144
Table 46: Batch Add SIP Extension Parameters.......................................................................................145
Table 47: Batch Add IAX Extension Parameters.......................................................................................147
Table 48: Analog Trunk Configuration Parameters ...................................................................................157
Table 49: PSTN Detection for Analog Trunk .............................................................................................162
Table 50: Create New SIP Trunk...............................................................................................................164
Table 51: SIP Register Trunk Configuration Parameters..........................................................................165
Table 52: SIP Peer Trunk Configuration Parameters................................................................................168
Table 53: Create New IAX Trunk...............................................................................................................171
Table 54: IAX Register Trunk Configuration Parameters..........................................................................171
Table 55: IAX Peer Trunk Configuration Parameters................................................................................172
Table 56: SLA Station Configuration Parameters......................................................................................177
Table 57: Outbound Route Configuration Parameters..............................................................................181
Table 58: Inbound Rule Configuration Parameters...................................................................................184
Table 59: Conference Bridge Configuration Parameters ..........................................................................191
Table 60: Conference Caller IVR Menu ....................................................................................................195
Table 61: Conference Schedule Parameters............................................................................................197
Table 62: IVR Configuration Parameters ..................................................................................................201
Table 63: Voicemail Settings.....................................................................................................................209
Table 64: Voicemail IVR Menu..................................................................................................................210
Table 65: Voicemail Email Settings........................................................................................................... 211
Table 66: Voicemail Group Settings..........................................................................................................213
Table 67: Ring Group Parameters ............................................................................................................215
Table 68: Paging/Intercom Group Configuration Parameters...................................................................221
Table 69: Call Queue Configuration Parameters ......................................................................................223
Table 70: FAX/T.38 Settings......................................................................................................................233
Table 71: Follow Me Settings....................................................................................................................244
Table 72: Follow Me Options.....................................................................................................................245
Table 73: DISA Settings ............................................................................................................................249
Table 74: Callback Configuration Parameters...........................................................................................251
Table 75: Event List Settings.....................................................................................................................253
Table 76: UCM6100 Feature Codes .........................................................................................................265
Table 77: Internal Options/General ...........................................................................................................273
Table 78: Internal Options/Jitter Buffer......................................................................................................275
Table 79: Internal Options/RTP Settings...................................................................................................276

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Table 80: Internal Options/Payload...........................................................................................................276
Table 81: IAX Settings/General.................................................................................................................279
Table 82: IAX Settings/Registration ..........................................................................................................279
Table 83: IAX Settings/Static Defense ......................................................................................................280
Table 84: SIP Settings/General.................................................................................................................281
Table 85: SIP Settings/Misc ......................................................................................................................281
Table 86: SIP Settings/Session Timer.......................................................................................................282
Table 87: SIP Settings/TCP and TLS........................................................................................................282
Table 88: SIP Settings/NAT.......................................................................................................................283
Table 89: SIP Settings/ToS........................................................................................................................284
Table 90: Internal Options/Ports Config ....................................................................................................287
Table 91: Announcements Center Settings...............................................................................................290
Table 92: Group Settings...........................................................................................................................290
Table 93: Trunk Status...............................................................................................................................293
Table 94: Extension Status........................................................................................................................295
Table 95: Agent Status ..............................................................................................................................296
Table 96: Interface Status Indicators.........................................................................................................297
Table 97: Parking Lot Status .....................................................................................................................298
Table 98: System Status->General ...........................................................................................................299
Table 99: System Status->Network...........................................................................................................300
Table 100: CDR Filter Criteria...................................................................................................................306
Table 101: CDR Statistics Filter Criteria....................................................................................................311
Table 102: API Configuration Files............................................................................................................312
Table 103: Network Upgrade Configuration..............................................................................................316
Table 104: Data Sync Configuration .........................................................................................................321
Table 105: Cleaner Configuration .............................................................................................................323

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Table of Figures
UCM6100 Series IP PBX User Manual
Figure 1: UCM6102 Front View...................................................................................................................33
Figure 2: UCM6102 Back View...................................................................................................................34
Figure 3: UCM6104 Front View...................................................................................................................34
Figure 4: UCM6104 Back View...................................................................................................................35
Figure 5: UCM6108 Front View...................................................................................................................36
Figure 6: UCM6108 Back View...................................................................................................................36
Figure 7: UCM6116 Front View...................................................................................................................36
Figure 8: UCM6116 Back View...................................................................................................................36
Figure 9: UCM6102 Web GUI Login Page..................................................................................................42
Figure 10: UCM6100 Setup Wizard............................................................................................................44
Figure 11: UCM6100 Web GUI Language..................................................................................................45
Figure 12: User Management Page Display...............................................................................................47
Figure 13: Create New User .......................................................................................................................49
Figure 14: User Management –New Users................................................................................................49
Figure 15: Edit User Information by Super Admin.......................................................................................50
Figure 16: User Portal Login.......................................................................................................................50
Figure 17: User Portal Layout.....................................................................................................................51
Figure 18: Multiple User Operation Error Prompt .......................................................................................51
Figure 19: Operation Logs ..........................................................................................................................52
Figure 20: Operation Logs Filter .................................................................................................................53
Figure 21: Change Password......................................................................................................................54
Figure 22: Change Binding Email...............................................................................................................54
Figure 23: UCM6102 Network Interface Method: Route.............................................................................60
Figure 24: UCM6102 Network Interface Method: Switch............................................................................61
Figure 25: UCM6102 Network Interface Method: Dual...............................................................................62
Figure 26: UCM6100 Using 802.1X as Client.............................................................................................62
Figure 27: UCM6100 Using 802.1X EAP-MD5...........................................................................................63
Figure 28: UCM6104 Static Route Sample.................................................................................................65
Figure 29: UCM6104 Static Route Configuration........................................................................................65
Figure 30: UCM6102 Port Forwarding Configuration .................................................................................67
Figure 31: GXP2160 Web Access Using UCM6102 Port Forwarding........................................................68
Figure 32: Register Domain Name on noip.com.........................................................................................69
Figure 33: UCM6100 DDNS Setting ...........................................................................................................69
Figure 34: Using Domain Name to Connect to UCM6100..........................................................................70
Figure 35: Create New Firewall Rule..........................................................................................................72
Figure 36: Configure Dynamic Defense......................................................................................................74
Figure 37: LDAP Server Configurations......................................................................................................76
Figure 38: Default LDAP Phonebook DN....................................................................................................76

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Figure 39: Default LDAP Phonebook Attributes..........................................................................................77
Figure 40: LDAP Server->LDAP Phonebook..............................................................................................77
Figure 41: Add LDAP Phonebook ...............................................................................................................78
Figure 42: Edit LDAP Phonebook...............................................................................................................78
Figure 43: Import Phonebook......................................................................................................................79
Figure 44: Phonebook CSV File Format.....................................................................................................79
Figure 45: LDAP Phonebook After Import...................................................................................................80
Figure 46: Export Selected LDAP Phonebook............................................................................................80
Figure 47: LDAP Client Configurations.......................................................................................................81
Figure 48: GXP2200 LDAP Phonebook Configuration...............................................................................82
Figure 49: UCM6100 Email Settings...........................................................................................................84
Figure 50: Set Time Manually .....................................................................................................................86
Figure 51: Create New Office Time.............................................................................................................87
Figure 52: Settings->Time Settings->Office Time.......................................................................................88
Figure 53: Create New Holiday...................................................................................................................88
Figure 54: Settings->Time Settings->Holiday .............................................................................................89
Figure 55: Settings->Recordings Storage...................................................................................................90
Figure 56: Recordings Storage Prompt Information ...................................................................................91
Figure 57: Recording Storage Category .....................................................................................................91
Figure 58: Login Timeout Settings ..............................................................................................................92
Figure 59: Google Service Settings->OAuth2.0 Authentication..................................................................93
Figure 60: Google Service->New Project ...................................................................................................94
Figure 61: Google Service->Create New Credential ..................................................................................94
Figure 62: Google Service->OAuth2.0 Login..............................................................................................95
Figure 63: Zero Config Configuration Architecture for End Point Device ...................................................98
Figure 64: UCM6100 Zero Config...............................................................................................................99
Figure 65: Auto Provision Settings............................................................................................................100
Figure 66: Auto Discover...........................................................................................................................102
Figure 67: Discovered Devices.................................................................................................................102
Figure 68: Global Policy Categories .........................................................................................................103
Figure 69: Edit Global Template................................................................................................................ 111
Figure 70: Edit Model Template ................................................................................................................113
Figure 71: Template Management ............................................................................................................ 114
Figure 72: Upload Model Template Manually............................................................................................115
Figure 73: Create New Device..................................................................................................................116
Figure 74: Manage Devices......................................................................................................................116
Figure 75: Edit Device...............................................................................................................................117
Figure 76: Edit Customize Device Settings...............................................................................................119
Figure 77: Add P Value in Customize Device Settings .............................................................................120
Figure 78: Modify Selected Devices - Same Model..................................................................................121
Figure 79: Modify Selected Devices - Different Models............................................................................122

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Figure 80: Device List in Zero Config........................................................................................................123
Figure 81: Zero Config Sample - Global Policy.........................................................................................124
Figure 82: Zero Config Sample - Device Preview 1..................................................................................125
Figure 83: Zero Config Sample - Device Preview 2..................................................................................126
Figure 84: Zero Config Sample - Device Preview 3..................................................................................127
Figure 85: Create New Device..................................................................................................................129
Figure 86: Manage Extensions .................................................................................................................150
Figure 87: Export Extensions....................................................................................................................151
Figure 88: Import Extensions....................................................................................................................151
Figure 89: Email To User - Prompt Information.........................................................................................152
Figure 90: Account Registration Information and QR Code......................................................................153
Figure 91: LDAP Client Information and QR Code...................................................................................153
Figure 92: Multiple Registrations per Extension .......................................................................................154
Figure 93: Extension - Concurrent Registration........................................................................................154
Figure 94: SMS Message Support............................................................................................................155
Figure 95: UCM6100 FXO Tone Settings .................................................................................................160
Figure 96: UCM6100 PSTN Detection......................................................................................................161
Figure 97: UCM6100 PSTN Detection: Auto Detect.................................................................................161
Figure 98: UCM6100 PSTN Detection: Semi-Auto Detect .......................................................................162
Figure 99: DOD extension selection .........................................................................................................174
Figure 100: Edit DOD................................................................................................................................175
Figure 101: SLA Station ............................................................................................................................177
Figure 102: Enable SLA Mode for Analog Trunk.......................................................................................179
Figure 103: Analog Trunk with SLA Mode Enabled ..................................................................................179
Figure 104: SLA Example - SLA Station ...................................................................................................179
Figure 105: SLA Example - MPK Configuration........................................................................................180
Figure 106: Inbound Route feature: Prepend ...........................................................................................186
Figure 107: Inbound Route - Multiple Mode..............................................................................................187
Figure 108: Blacklist Configuration Parameters........................................................................................188
Figure 109: Blacklist csv File.....................................................................................................................189
Figure 110: Conference Invitation From Web GUI....................................................................................193
Figure 111: Conference Recording ...........................................................................................................196
Figure 112: Conference Schedule.............................................................................................................200
Figure 113: Click on Prompt to Create IVR Prompt..................................................................................203
Figure 114: Record New Custom Prompt .................................................................................................204
Figure 115: Upload Custom Prompt..........................................................................................................204
Figure 116: Language Settings for Voice Prompt .....................................................................................205
Figure 117: Voice Prompt Package List....................................................................................................206
Figure 118: New Voice Prompt Language Added.....................................................................................206
Figure 119: Upload Single Voice Prompt for Entire Language Pack ........................................................207
Figure 120: Voicemail Email Settings .......................................................................................................212

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Figure 121: Voicemail Group.....................................................................................................................213
Figure 122: Ring Group.............................................................................................................................215
Figure 123: Ring Group Configuration......................................................................................................217
Figure 124: Sync LDAP Server option......................................................................................................218
Figure 125: Manually Sync LDAP Server .................................................................................................218
Figure 126: Ring Group Remote Extension..............................................................................................219
Figure 127: Paging/Intercom Group..........................................................................................................221
Figure 128: Page/Intercom Group Settings ..............................................................................................222
Figure 129: Call Queue.............................................................................................................................223
Figure 130: Agent Login Settings..............................................................................................................226
Figure 131: Edit Extension Group.............................................................................................................227
Figure 132: Select Extension Group in Outbound Route..........................................................................228
Figure 133: Edit Pickup Group..................................................................................................................229
Figure 134: Edit Pickup Feature Code......................................................................................................230
Figure 135: Music On Hold Default Class.................................................................................................231
Figure 136: Configure Analog Trunk without Fax Detection .....................................................................235
Figure 137: Configure Extension for Fax Machine: FXS Extension .........................................................235
Figure 138: Configure Extension for Fax Machine: Analog Settings ........................................................236
Figure 139: Configure Inbound Rule for Fax.............................................................................................236
Figure 140: Create Fax Extension ............................................................................................................237
Figure 141: Inbound Route to Fax Extension ...........................................................................................238
Figure 142: Create Follow Me...................................................................................................................243
Figure 143: Edit Follow Me .......................................................................................................................243
Figure 144: Configure One-Key Dial.........................................................................................................247
Figure 145: One-Key Dial Destinations.....................................................................................................248
Figure 146: Create New DISA...................................................................................................................249
Figure 147: Create New Event List...........................................................................................................254
Figure 148: Create Dial By Name Group..................................................................................................257
Figure 149: Dial By Name Group In IVR Key Pressing Events ................................................................258
Figure 150: Dial By Name Group In Inbound Rule ...................................................................................259
Figure 151: Configure Extension First Name and Last Name..................................................................260
Figure 152: Status->PBX Status->Active Calls - Ringing..........................................................................261
Figure 153: Status->PBX Status->Active Calls –Call Established...........................................................261
Figure 154: Configure to Monitor an Active Call .......................................................................................262
Figure 155: Download Recording File from CDR Page............................................................................269
Figure 156: Download Recording File from Recording Files Page...........................................................270
Figure 157: FXS Ports Signaling Preference............................................................................................287
Figure 158: FXO Ports ACIM Settings ......................................................................................................287
Figure 159: Fax Sending in Web UI..........................................................................................................289
Figure 160: Announcements Center .........................................................................................................290
Figure 161: Announcements Center Group Configuration........................................................................291

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Figure 162: Announcements Center Code Configuration.........................................................................292
Figure 163: Announcements Center Example ..........................................................................................292
Figure 164: Status->PBX Status ...............................................................................................................293
Figure 165: Trunk Status...........................................................................................................................293
Figure 166: Extension Status....................................................................................................................294
Figure 167: Queue Status.........................................................................................................................296
Figure 168: Conference Room Status.......................................................................................................297
Figure 169: UCM6116 Interfaces Status...................................................................................................297
Figure 170: Parking Lot Status..................................................................................................................298
Figure 171: System Status->Storage Usage.............................................................................................301
Figure 172: System Status->Resource Usage..........................................................................................301
Figure 173: System Events->Alert Events Lists: Disk Usage ...................................................................302
Figure 174: System Events->Alert Events Lists: Memory Usage .............................................................303
Figure 175: System Events->Alert Events Lists: System Reboot.............................................................303
Figure 176: System Events->Alert Events Lists: System Crash...............................................................303
Figure 177: System Events->Alert Log.....................................................................................................304
Figure 178: Filter forAlert Log ..................................................................................................................305
Figure 179: CDR Filter ..............................................................................................................................306
Figure 180: Call Report.............................................................................................................................307
Figure 181: Call Report Entry with Audio Recording File..........................................................................307
Figure 182: Automatic Download Settings................................................................................................308
Figure 183: CDR Report ...........................................................................................................................308
Figure 184: Detailed CDR Information......................................................................................................309
Figure 185: Downloaded CDR File Sample - Call To Shows "s" ..............................................................309
Figure 186: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................310
Figure 187: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................310
Figure 188: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................310
Figure 189: CDR Statistics........................................................................................................................311
Figure 190: CDR->Recording Files...........................................................................................................312
Figure 191: Network Upgrade...................................................................................................................315
Figure 192: Local Upgrade........................................................................................................................316
Figure 193: Upgrading Firmware Files......................................................................................................317
Figure 194: Reboot UCM6100..................................................................................................................317
Figure 195: Create New Backup...............................................................................................................319
Figure 196: Backup / Restore ...................................................................................................................320
Figure 197: Local Backup .........................................................................................................................320
Figure 198: Data Sync ..............................................................................................................................321
Figure 199: Restore UCM6100 from Backup File.....................................................................................322
Figure 200: Cleaner ..................................................................................................................................323
Figure 201: Reset and Reboot..................................................................................................................324
Figure 202: Ethernet Capture....................................................................................................................326

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Figure 203: PING ......................................................................................................................................326
Figure 204: Traceroute..............................................................................................................................327
Figure 205: Troubleshooting Analog Trunks .............................................................................................328
Figure 206: Service Check........................................................................................................................328
Figure 207: Network Status.......................................................................................................................329
Figure 208: SSH Access ...........................................................................................................................330

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GNU GPL INFORMATION
UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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CHANGE LOG
This section documents significant changes from previous versions of the UCM6100 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.10.39
Added multiple modes support for inbound route. [INBOUND ROUTE: MULTIPLE MODE]
Added option “Enable Inbound Multiple Mode”, “Inbound Default Mode” and “Inbound Mode 1” for
switching inbound route mode via feature code. [FEATURE CODES]
Added prepending prefix for inbound route. [INBOUND ROUTE: PREPEND EXAMPLE]
Added multiple registration per extension. [MULTIPLE REGISTRATIONS PER EXTENSION]
Added SIP Message support. [SMS MESSAGE SUPPORT]
Added 100rel option for 100rel support. [Table 89: SIP Settings/ToS]
Added video preview support. [Table 80: Internal Options/Payload]
Added User Portal Page Fax sending support. [USER PORTAL]
Added Fax intelligent routing. [FAX INTELLIGENT ROUTE]
Added Re-Invite with two media (audio, image) support for fax sending. [FAX WITH TWO MEDIA]
Added option “Max Concurrent Sending Fax” in Fax settings. [CONFIGURE FAX/T.38]
Added option “Fax Queue Length” in Fax settings. [CONFIGURE FAX/T.38]
Added Google Service Setting Support. [GOOGLE SERVICE SETTINGS SUPPORT]
Added Conference Schedule. [CONFERENCE SCHEDULE]
Added Setup Wizard. [SETUP WIZARD]
Added ability to customize specific prompt. [CUSTOMIZE SPECIFIC PROMPT]
Added option “ALL” when making backup file. [BACKUP/RESTORE]
Added “Enable Destination” and “Default Destination” in Follow Me settings. [FOLLOW ME]
Added “Call Duration Limit” option in web UI->PBX->Internal Options->General. [INTERNAL
OPTIONS/GENERAL]
Added “Enable Auto Email To User” option in web UI->PBX->Internal Options->General. [INTERNAL
OPTIONS/GENERAL]
Added options “ICE Support” and “STUN Server” in web UI->PBX->Internal Options->RTP Settings.
[INTERNAL OPTIONS/RTP SETTINGS]
Added payload type setting for VP8 in web UI->PBX->Internal Options->Payload. [INTERNAL
OPTIONS/PAYLOAD]
Added options “External Host” and “Use IP address in SDP” in web UI->PBX->SIP Settings->NAT. [SIP
SETTINGS/NAT]
Improved CDR. [CDR IMPROVEMENT]