Grandstream Networks UCM6108 User manual

Grandstream Networks, Inc.
www.grandstream.com
Grandstream Networks, Inc.
UCM6100 Series IP PBX Appliance
User Manual
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 1 of 159
UCM6100 Series IP PBX User Manual
Index
CHANGE LOG..............................................................................................11
FIRMWARE VERSION 1.0.1.22 .........................................................................................................11
FIRMWARE VERSION 1.0.2.21 .........................................................................................................11
WELCOME .................................................................................................. 13
PRODUCT OVERVIEW............................................................................... 14
FEATURE HIGHTLIGHTS.................................................................................................................14
TECHNICAL SPECIFICATIONS........................................................................................................14
INSTALLATION........................................................................................... 17
EQUIPMENT PACKAGING................................................................................................................17
CONNECT YOUR UCM6100.............................................................................................................17
CONNECT THE UCM6102.........................................................................................................17
CONNECT THE UCM6104.........................................................................................................19
CONNECT THE UCM6108.........................................................................................................19
CONNECT THE UCM6116......................................................................................................... 20
SAFETY COMPLIANCES..................................................................................................................21
WARRANTY ......................................................................................................................................21
GETTING STARTED................................................................................... 22
USE THE LCD MENU........................................................................................................................22
USE THE LED INDICATORS.............................................................................................................24
USE THE WEB GUI...........................................................................................................................25
ACCESS WEB GUI ....................................................................................................................25
WEB GUI CONFIGURATIONS...................................................................................................26
WEB GUI LANGUAGES.............................................................................................................26
SAVE AND APPLY CHANGES...................................................................................................27
MAKE YOUR FIRST CALL................................................................................................................27
SYSTEM SETTINGS................................................................................... 29
NETWORK SETTINGS......................................................................................................................29
BASIC SETTINGS......................................................................................................................29
802.1X........................................................................................................................................33
PORT FORWORDING (UCM6102 ONLY).................................................................................. 34
FIREWALL.........................................................................................................................................34
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 2 of 159
STATIC DEFENSE......................................................................................................................34
DYNAMIC DEFENSE................................................................................................................. 36
CHANGE PASSWORD...................................................................................................................... 37
LDAP SERVER.................................................................................................................................. 38
LDAP SERVER CONFIGURATIONS..........................................................................................38
LDAP PHONEBOOK ..................................................................................................................39
LDAP CLIENT CONFIGURATIONS............................................................................................ 40
HTTP SERVER.................................................................................................................................. 42
EMAIL SETTINGS.............................................................................................................................43
TIME SETTINGS ...............................................................................................................................44
NTP SERVER....................................................................................................................................46
PROVISIONING........................................................................................... 47
OVERVIEW .......................................................................................................................................47
AUTO PROVISIONING......................................................................................................................47
MANUAL PROVISIONING.................................................................................................................50
DISCOVERY............................................................................................................................... 50
ASSIGNMENT............................................................................................................................51
CREATE NEW DEVICE.............................................................................................................. 51
PROVISIONING .........................................................................................................................52
EXAMPLES .......................................................................................................................................52
EXTENSIONS.............................................................................................. 54
CREATE NEW USER........................................................................................................................ 54
BATCH ADD EXTENSIONS .............................................................................................................. 57
EDIT EXTENSION............................................................................................................................. 60
TRUNKS...................................................................................................... 62
ANALOG TRUNKS ............................................................................................................................62
ANALOG TRUNK CONFIGURATION.........................................................................................62
PSTN DETECTION ....................................................................................................................64
VOIP TRUNKS...................................................................................................................................68
CALL ROUTES ........................................................................................... 75
OUTBOUND ROUTES ......................................................................................................................75
INBOUND ROUTES .......................................................................................................................... 77
INBOUND RULE CONFIGURATIONS ....................................................................................... 77
BLACKLIST CONFIGURATIONS ............................................................................................... 79
CONFERENCE BRIDGE ............................................................................ 81
CONFERENCE BRIDGE CONFIGURATIONS...........................................................................81
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 3 of 159
JOIN A CONFERENCE CALL .................................................................................................... 83
INVITE OTHER PARTIES TO JOIN CONFERENCE..................................................................83
DURING THE CONFERENCE ................................................................................................... 84
RECORD CONFERENCE..........................................................................................................85
IVR ............................................................................................................... 87
CONFIGURE IVR .............................................................................................................................. 87
CREATE IVR PROMPT..................................................................................................................... 88
RECORD NEW IVR PROMPT....................................................................................................89
UPLOAD IVR PROMPT.............................................................................................................. 89
LANGUAGE SETTINGS FOR VOICE PROMPT....................................... 91
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE................................................................ 91
CUSTOMIZEAND UPLOAD VOICE PROMPT PACKAGE ............................................................... 93
VOICEMAIL................................................................................................. 94
CONFIGURE VOICEMAIL.................................................................................................................94
VOICEMAIL EMAIL SETTINGS.........................................................................................................95
CONFIGURE VOICEMAIL GROUP...................................................................................................96
RING GROUP.............................................................................................. 98
CONFIGURE RING GROUP.............................................................................................................98
PAGING AND INTERCOM GROUP......................................................... 100
CONFIGURE PAGING/INTERCOM GROUP................................................................................... 100
CALL QUEUE............................................................................................ 102
CONFIGURE CALL QUEUE............................................................................................................ 102
MUSIC ON HOLD...................................................................................... 105
FAX/T.38 .................................................................................................... 106
CONFIGURE FAX/T.38.................................................................................................................... 106
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE .............................................. 107
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ......................................................................... 109
DISA............................................................................................................112
EVENT LIST ...............................................................................................114
CALL FEATURES......................................................................................117
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 4 of 159
FEATURE CODES............................................................................................................................117
CALL RECORDING......................................................................................................................... 120
CALL PARK ..................................................................................................................................... 120
PARK A CALL........................................................................................................................... 120
RETRIEVE THE PARKED CALL .............................................................................................. 121
INTERNAL OPTIONS ............................................................................... 122
INTERNAL OPTIONS/GENERAL.................................................................................................... 122
INTERNAL OPTIONS/JITTER BUFFER.......................................................................................... 123
INTERNAL OPTIONS/RTP SETTINGS ........................................................................................... 124
INTERNAL OPTIONS/HARDWARE CONFIG.................................................................................. 124
INTERNAL OPTIONS/STUN MONITOR.......................................................................................... 126
IAX SETTINGS.......................................................................................... 127
IAX SETTINGS/GENERAL.............................................................................................................. 127
IAX SETTINGS/REGISTRATION..................................................................................................... 127
IAX SETTINGS/STATIC DEFENSE................................................................................................. 128
SIP SETTINGS.......................................................................................... 130
SIP SETTINGS/GENERAL.............................................................................................................. 130
SIP SETTINGS/MISC ...................................................................................................................... 131
SIP SETTINGS/SESSION TIMER ................................................................................................... 131
SIP SETTINGS/TCP and TLS.......................................................................................................... 132
SIP SETTINGS/NAT ........................................................................................................................ 133
SIP SETTINGS/TOS........................................................................................................................ 134
SIP SETTINGS/DEBUG .................................................................................................................. 136
STATUS AND REPORTING...................................................................... 137
PBX STATUS................................................................................................................................... 137
TRUNKS................................................................................................................................... 137
EXTENSIONS........................................................................................................................... 138
QUEUES .................................................................................................................................. 140
CONFERENCE ROOMS.......................................................................................................... 141
INTERFACES STATUS............................................................................................................. 141
PARKING LOT.......................................................................................................................... 142
SYSTEM STATUS ........................................................................................................................... 143
GENERAL ................................................................................................................................ 143
NETWORK ............................................................................................................................... 144
STORAGE USAGE................................................................................................................... 144
RESOURCE USAGE................................................................................................................ 145
CDR................................................................................................................................................. 146
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 5 of 159
UPGRADING AND MAINTENANCE........................................................ 149
UPGRADING................................................................................................................................... 149
UPGRADING VIA NETWORK.................................................................................................. 149
UPGRADING VIA LOCAL UPLOAD......................................................................................... 150
NO LOCAL FIRMWARE SERVERS......................................................................................... 152
BACKUP.......................................................................................................................................... 152
LOCAL BACKUP...................................................................................................................... 152
NETWORK BACKUP................................................................................................................ 153
RESTORE CONFIGURATION FROM BACKUP FILE.............................................................. 154
CLEANER........................................................................................................................................ 155
RESET AND REBOOT .................................................................................................................... 156
SYSLOG.......................................................................................................................................... 156
TROUBLESHOOTING..................................................................................................................... 157
ETHERNET CAPTURE ............................................................................................................ 157
IP PING..................................................................................................................................... 157
TRACEROUTE......................................................................................................................... 158
EXPERIENCING THE UCM6100 SERIES IP PBX.................................. 159
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 6 of 159
Table of Tables
UCM6100 Series IP PBX User Manual
Table 1: Technical Specifications............................................................................................................... 14
Table 2: UCM6102/UCM6104 Equipment Packaging ............................................................................... 17
Table 3: UCM6108/UCM6116 Equipment Packaging................................................................................17
Table 4: LCD Menu Options...................................................................................................................... 23
Table 5: UCM6102/UCM6104 LED INDICATORS.....................................................................................24
Table 6: UCM6108/UCM6116 LED INDICATORS.....................................................................................24
Table 7: UCM6102 Network Settings->Basic Settings ..............................................................................29
Table 8: UCM6104 Network Settings->Basic Settings ..............................................................................31
Table 9: UCM6108/UCM6116 Network Settings->Basic Settings.............................................................. 33
Table 10: UCM6100 Network Settings->802.1X........................................................................................ 33
Table 11: UCM6102 Network Settings->Port Forwarding.......................................................................... 34
Table 12: UCM6100 Firewall->Static Defense->Current Service............................................................... 34
Table 13: Typical Firewall Settings............................................................................................................35
Table 14: Firewall Rule Settings................................................................................................................36
Table 15: UCM6102 Firewall Dynamic Defense........................................................................................ 37
Table 16: HTTP Server Settings................................................................................................................42
Table 17: Email Settings............................................................................................................................ 43
Table 18: Time Auto Updating...................................................................................................................44
Table 19:Auto Provision Settings..............................................................................................................49
Table 20: Extension Configuration Parameters......................................................................................... 54
Table 21: Batch Add Extension Parameters..............................................................................................57
Table 22: Analog Trunk Configuration Parameters.................................................................................... 62
Table 23: PSTN Detection For Analog Trunk............................................................................................. 67
Table 24: VoIP Trunk Configuration Parameters....................................................................................... 68
Table 25: Outbound Route Configuration Parameters .............................................................................. 75
Table 26: Inbound Rule Configuration Parameters ................................................................................... 77
Table 27: Conference Bridge Configuration Parameters...........................................................................81
Table 28: Conference Caller IVR Menu.....................................................................................................84
Table 29: IVR Configuration Parameters...................................................................................................87
Table 30: Voicemail Settings.....................................................................................................................94
Table 31: Voicemail Email Settings........................................................................................................... 96
Table 32: Voicemail Group Settings.......................................................................................................... 97
Table 33: Ring Group Parameters.............................................................................................................98
Table 34: Page/Intercom Group Configuration Parameters..................................................................... 100
Table 35: Call Queue Configuration Parameters..................................................................................... 102
Table 36: FAX/T.38 Settings.................................................................................................................... 106
Table 37: DISASettings...........................................................................................................................112
Table 38: Event List Settings....................................................................................................................115
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 7 of 159
Table 39: UCM6100 Feature Codes.........................................................................................................117
Table 40: Internal Options/General ......................................................................................................... 122
Table 41: Internal Options/Jitter Buffer.................................................................................................... 123
Table 42: Internal Options/RTP Settings................................................................................................. 124
Table 43: Internal Options/Hardware Config ........................................................................................... 125
Table 44: Internal Options/STUN Monitor................................................................................................ 126
Table 45: IAX Settings/General............................................................................................................... 127
Table 46: IAX Settings/Registration......................................................................................................... 127
Table 47: IAX Settings/Static Defense..................................................................................................... 128
Table 48: SIP Settings/General............................................................................................................... 130
Table 49: SIP Settings/Misc .................................................................................................................... 131
Table 50: SIP Settings/Session Timer..................................................................................................... 131
Table 51: SIP Settings/TCP and TLS...................................................................................................... 132
Table 52: SIP Settings/NAT..................................................................................................................... 133
Table 53: SIP Settings/ToS...................................................................................................................... 134
Table 54: SIP Settings/Debug................................................................................................................. 136
Table 55: Trunk Status............................................................................................................................. 138
Table 56: Extension Status...................................................................................................................... 139
Table 57: Agent Status ............................................................................................................................ 140
Table 58: Interface Status Indicators....................................................................................................... 142
Table 59: Parking Lot Status ................................................................................................................... 143
Table 60: System Status->General.......................................................................................................... 143
Table 61: System Status->Network......................................................................................................... 144
Table 62: CDR Filter Criteria................................................................................................................... 146
Table 63: CDR Statistics Filter Criteria.................................................................................................... 148
Table 64: Network Upgrade Configuration .............................................................................................. 149
Table 65: Network Backup Configuration................................................................................................ 154
Table 66: Cleaner Configuration.............................................................................................................. 155
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 8 of 159
Table of Figures
UCM6100 Series IP PBX User Manual
Figure 1: UCM6102 Front View................................................................................................................. 18
Figure 2: UCM6102 Back View................................................................................................................. 18
Figure 3: UCM6104 Front View................................................................................................................. 19
Figure 4: UCM6104 Back View................................................................................................................. 19
Figure 5: UCM6108 Front View................................................................................................................. 20
Figure 6: UCM6108 Back View................................................................................................................. 20
Figure 7: UCM6116 Front View.................................................................................................................20
Figure 8: UCM6116 Back View .................................................................................................................20
Figure 9: UCM6116 Web GUI Login Page................................................................................................ 25
Figure 10: UCM6100 Web GUI Language................................................................................................ 27
Figure 11: Create New Firewall Rule.........................................................................................................35
Figure 12: LDAP Server Configurations.................................................................................................... 38
Figure 13: Default LDAP Phonebook DN..................................................................................................38
Figure 14: Default LDAP Phonebook Attributes........................................................................................ 39
Figure 15: Add LDAP Phonebook............................................................................................................. 39
Figure 16: Edit LDAP Phonebook............................................................................................................. 40
Figure 17: GXP2200 LDAP Phonebook Configuration.............................................................................. 42
Figure 18: UCM6100 Email Settings.........................................................................................................44
Figure 19: Set Time Manually ................................................................................................................... 45
Figure 20: UCM6100 Zero Config.............................................................................................................48
Figure 21: Auto Provision Settings............................................................................................................ 49
Figure 22: Auto Discover...........................................................................................................................50
Figure 23: Discovered Devices.................................................................................................................50
Figure 24: Assign Extension To Device..................................................................................................... 51
Figure 25: Create New Device.................................................................................................................. 51
Figure 26: Provisioning Example 1 ...........................................................................................................52
Figure 27: Provisioning Example 2 ...........................................................................................................53
Figure 28: UCM6100 FXO Tone Settings.................................................................................................. 65
Figure 29: UCM6100 PSTN Detection...................................................................................................... 65
Figure 30: UCM6100 PSTN Detection:Auto Detect.................................................................................. 66
Figure 31: UCM6100 PSTN Detection: Semi-Auto Detect........................................................................66
Figure 32: Blacklist Configuration Parameters..........................................................................................80
Figure 33: Conference Invitation From Web GUI...................................................................................... 83
Figure 34: Conference Recording............................................................................................................. 86
Figure 35: Click On Prompt To Create IVR Prompt...................................................................................88
Figure 36: Record New IVR Prompt..........................................................................................................89
Figure 37: Upload IVR Prompt..................................................................................................................90
Figure 38: Language Settings For Voice Prompt ...................................................................................... 91
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 9 of 159
Figure 39: Voice Prompt Package List...................................................................................................... 92
Figure 40: New Voice Prompt Language Added ....................................................................................... 92
Figure 41: Voicemail Email Settings..........................................................................................................95
Figure 42: Voicemail Group.......................................................................................................................96
Figure 43: Ring Group ..............................................................................................................................98
Figure 44: Ring Group Configuration........................................................................................................ 99
Figure 45: Page/Intercom Group............................................................................................................. 100
Figure 46: Page/Intercom Group Settings............................................................................................... 101
Figure 47: Call Queue............................................................................................................................. 102
Figure 48: Agent Login Settings.............................................................................................................. 104
Figure 49: Music On Hold Default Class................................................................................................. 105
Figure 50: Configure Analog Trunk without Fax Detection...................................................................... 107
Figure 51: Configure Extension For Fax Machine................................................................................... 108
Figure 52: Configure Inbound Rule For Fax............................................................................................ 108
Figure 53: Create Fax Extension ............................................................................................................ 109
Figure 54: Enable Fax Detection In Analog Trunk....................................................................................110
Figure 55: Inbound Route To Fax Extension............................................................................................110
Figure 56: Create New DISA....................................................................................................................112
Figure 57: Create New Event List............................................................................................................114
Figure 58: Event List Status.....................................................................................................................115
Figure 59: Download Recording File From CDR Page ........................................................................... 120
Figure 60: FXS Ports Signaling Preference ............................................................................................ 124
Figure 61: FXO PortsACIM Settings....................................................................................................... 124
Figure 62: Status->PBX Status................................................................................................................ 137
Figure 63: Trunk Status........................................................................................................................... 137
Figure 64: Extension Status.................................................................................................................... 139
Figure 65: Queue Status......................................................................................................................... 140
Figure 66: Conference Room Status....................................................................................................... 141
Figure 67: UCM6116 Interfaces Status ................................................................................................... 141
Figure 68: Parking Lot Status.................................................................................................................. 142
Figure 69: System Status->Storage Usage............................................................................................. 145
Figure 70: System Status->Resource Usage.......................................................................................... 145
Figure 71: CDR Filter.............................................................................................................................. 146
Figure 72: Call Report............................................................................................................................. 147
Figure 73: Call Report Entry With Audio Recording File ......................................................................... 148
Figure 74: CDR Statistics........................................................................................................................ 148
Figure 75: Network Upgrade................................................................................................................... 149
Figure 76: Local Upgrade........................................................................................................................ 150
Figure 77: Upgrading Firmware Files...................................................................................................... 151
Figure 78: Reboot UCM6100..................................................................................................................151
Figure 79: Local Backup......................................................................................................................... 153
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 10 of 159
Figure 80: Network Backup..................................................................................................................... 153
Figure 81: Restore UCM6100 From Backup File.................................................................................... 154
Figure 82: Cleaner.................................................................................................................................. 155
Figure 83: Reset and Reboot.................................................................................................................. 156
Figure 84: Ethernet Capture....................................................................................................................157
Figure 85: PING...................................................................................................................................... 158
Figure 86: Traceroute.............................................................................................................................. 158
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 11 of 159
CHANGE LOG
This section documents significant changes from previous versions of the UCM6100 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.1.22
xThis is the initial version.
FIRMWARE VERSION 1.0.2.21
xAdded weight information. [Table 1: Technical Specifications]
xAdded NTP server support. [NTP SERVER]
xAdded Czech language for web GUI display. [WEB GUI LANGUAGES]
xAdded VLAN support. "Layer 2 QoS 802.1Q/VLAN tag" and "Layer 2 QoS 802.1p priority value"
options for network port settings are added. [NETWORK SETTINGS]
xUpdated LDAP client configurations information. [LDAP CLIENT CONFIGURATIONS]
xAdded sample Email settings. [EMAIL SETTINGS]
xAdded manual time settings. [TIME SETTINGS]
xAdded "Enable Pick Extension" and "Extension Segment" options for auto provisioning settings. [Table
19: Auto Provision Settings]
xChanged one of the discovery method from "SIP MESSAGE (OPTIONS)" to "SIP MESSAGE
(NOTIFY)" in zero-config feature. [DISCOVERY]
xAdded pickup group feature. [EXTENSIONS] [Table 39: UCM6100 Feature Codes]
xAdded PSTN detection instructions for "Auto Detect" and "Semi-auto Detect". [PSTN DETECTION]
xAdded "Auth ID" option for SIP register trunk configuration. [Table 24: VoIP Trunk Configuration
Parameters]
xAdded LDAP sync options for peer SIP trunk. [Table 24: VoIP Trunk Configuration Parameters]
xChanged the default setting of outbound route "Privilege Level" from "Internal" to "International" to
avoid potential misconfiguration and security risk. [Table 25: Outbound Route Configuration
Parameters]
xAdded DISA and Fax to inbound route default destination options. [Table 26: Inbound Rule
Configuration Parameters]
xAdded DISAand Fax to IVR key press event options. [Table 29: IVR Configuration Parameters]
xAdded "Min Message Time" option in voicemail settings. [Table 30: Voicemail Settings]
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 12 of 159
xAdded Fax setting samples. [FAX/T.38]
xAdded DISAsupport for inbound route and IVR. [DISA]
xAdded Event List support to monitor local extensions and remote extensions. [EVENT LIST]
xAdded feature code *0 for "Disconnect". [Table 39: UCM6100 Feature Codes]
xAdded feature code *8 for "Pickup Extension" in pickup group feature. [Table 39: UCM6100 Feature
Codes]
xAdded "Record Prompt" and "Custom Name of Pickup Group" options in internal options. [Table 40:
Internal Options/General]
xAdded warning information for "Allow Guest Call" option to avoid potential security risk caused by
misconfiguration. [Table 45: IAX Settings/General]
xChanged reset mode to two mode "User Data" and "All". [RESETAND REBOOT]
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 13 of 159
WELCOME
Thank you for purchasing Grandstream UCM6100 series IP PBX appliance. The UCM6100 series IP PBX
is an innovative IP PBX appliance designed for small to medium business. Powered by an advanced
hardware platform with robust system resources, the UCM6100 offers a highly versatile state-of-the-art
Unified Communication (UC) solution for converged voice, video, data, fax and video surveillance
application needs. Incorporating industry-leading features and performance, the UCM6100 offers quick
setup, deployment with ease and unrivaled reliability all at an unprecedented price point.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6100 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 14 of 159
PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
x1GHz ARM Cortex A8 application processor, large memory (512MB DDR RAM, 4GB NAND Flash),
and dedicated high performance multi-core DSP array for advanced voice processing.
xIntegrated 2/4/8/16 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifeline capability in
case of power outage, and up to 50 SIP trunk options.
xGigabit network port(s) with integrated PoE, USB, SD; integrated NAT router with advanced QoS
support (UCM6102 only).
xSupports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723.1, G.726,
G.729A/B, iLBC, GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38).
xHardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC).
xSupports up to 500 SIP endpoint registration, up to 60 concurrent calls and up to 32 conference
attendees.
xFlexible dial plan, call routing, site peering, call recording.
xAutomated detection and provisioning of IP phones, video phones, ATA and other endpoints for easy
deployment.
xHardware encryption accelerator to ensure strongest security protection using SRTP, TLS, and
HTTPS.
TECHNICAL SPECIFICATIONS
Table 1: Technical Specifications
Interfaces
Analog Telephone FXS Ports 2 ports (both with lifetime capability in case of power outage)
PSTN Line FXO Ports
xUCM6102: 2 ports
xUCM6104: 4 ports
xUCM6108: 8 ports
xUCM6116: 16 ports
Network Interfaces
xUCM6102/6104: Dual 10M/100M/1000M RJ45 E
thernet ports with
integrated PoE Plug (IEEE 802.3at-2009)
xUCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with
integrated PoE Plug (IEEE 802.3at-2009)
NAT Router Yes, UCM6102 only
Peripheral Ports USB, SD/SDHC (VFAT)
LED Indicators Power/Ready, Network, PSTN Line, USB, SD
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 15 of 159
LCD Display 128x32 graphic LCD with DOWN and OK button
Reset Switch Yes
Voice/Video Capabilities
Voice-over-Packet
Capabilities
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-
length carrier
grade Line Echo Cancellation, Dynamic
Jitter Buffer, Modem detection
and auto-switch to G.711
Voice and Fax Codecs G.711 A-law/U-
law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM; T.38
Video Codecs H.264, H.263, H.263+
QoS Layer 3 QoS
Signaling and Control
DTMF Methods In Audio, RFC2833, and SIP INFO
Provisioning Protocol and
Plug-and-Play
TFTP/HTTP/HTTPS, auto-discovery and auto-
provisioning of
Grandstream IP endpoints
via ZeroConfig (DHCP Option 66/multicast
SIP SUBSCRIBE/mDNS)
Network Protocols TCP/UDP/IP, RTP/R
TCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS
Disconnect Methods
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security
Media SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply xOutput: 12VDC, 1.5A
xInput: 100-240VAC, 50-60Hz
Environmental xOperating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing)
xStorage: 14 - 140oF / -10 - 60oC
Dimensions xUCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H)
xUCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H)
Weight
xUCM6102: Unit weight 0.51kg, Package weight 0.94kg
xUCM6104: Unit weight 0.51kg, Package weight 0.94kg
xUCM6108: Unit weight 2.23kg, Package weight 3.09kg
xUCM6116: Unit weight 2.27kg, Package weight 3.14kg
Mounting xUCM6102/6104: Wall mount and Desktop
xUCM6108/6116: Rack mount and Desktop
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 16 of 159
Additional Features
Multi-language Support
Yes, English/Chinese/Spanish/French/German/Russian/Italian for Web
GUI; Customizable IVR to support any language
Caller ID Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan
Polarity Reversal/ Wink Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability busy level, in-queue announcement
Customizable Auto Attendant Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls
xUCM6102: Up to 30 simultaneous calls
xUCM6104: Up to 45 simultaneous calls
xUCM6108/6116: Up to 60 simultaneous calls
Conference Bridges
xUCM6102/6104: Up to 3 password-
protected conference bridges
allowing up to 25 simultaneous PSTN or IP participants
xUCM6108/6116: Up to 6 password-
protected conference bridges
allowing up to 32 simultaneous PSTN or IP participants
Call Features
Call park, call forward, call transfer, DND, ring/hunt group,
paging/intercom and etc
Compliance
xFCC: Part 15 (CFR 47) Class B, Part 68
xCE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
xA-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002 adITU-T K.21 (Basic Level)
xUL 60950 (power adapter)
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 17 of 159
INSTALLATION
Before deploying and configuring the UCM6100 series, the device needs to be properly powered up and
connected to network. This section describes detailed information on installation, connection and warranty
policy of the UCM6100 series.
EQUIPMENT PACKAGING
Table 2: UCM6102/UCM6104 Equipment Packaging
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Installation Guide Yes (1)
Table 3: UCM6108/UCM6116 Equipment Packaging
Main Case Yes (1)
Power Adaptor Yes (1)
Ethernet Cable Yes (1)
Quick Installation Guide Yes (1)
Wall Mount Yes (2)
Screws Yes (6)
CONNECT YOUR UCM6100
CONNECT THE UCM6102
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 18 of 159
Figure 1: UCM6102 Front View
Figure 2: UCM6102 Back View
To set up the UCM6102, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the WAN port of the UCM6102.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102. Insert
the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6102 to boot up. The LCD in the front will show the device hardware information
when the boot process is done.
5. Once the UCM6102 is successfully connected to network, the LED indicator for WAN in the front will
be in solid green and the LCD shows up the IP address.
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.
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Firmware Version 1.0.2.21 UCM6100 Series IP PBX User Manual Page 19 of 159
CONNECT THE UCM6104
Figure 3: UCM6104 Front View
Figure 4: UCM6104 Back View
To set up the UCM6104, follow the steps below:
1. Connect one end of an RJ-45 Ethernet cable into the LAN 1 port of the UCM6104.
2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub.
3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6104. Insert
the main plug of the power adapter into a surge-protected power outlet.
4. Wait for the UCM6104 to boot up. The LCD in the front will show the device hardware information
when the boot process is done.
5. Once the UCM6104 is successfully connected to network, the LED indicator for LAN 1 in the front will
be in solid green and the LCD shows up the IP address.
6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and
Fax) to the FXS ports.
CONNECT THE UCM6108
To set up the UCM6108, follow the steps below:
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