Grandstream Networks UCM6202 User manual

Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual

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UMC6200 Series User Manual
UCM6200 Series IP PBX User Manual
Table of Content
GNU GPL INFORMATION........................................................................18
CHANGE LOG .........................................................................................19
Firmware Version 1.0.11.27.................................................................................................................19
Firmware Version 1.0.0.7.....................................................................................................................19
WELCOME...............................................................................................20
PRODUCT OVERVIEW............................................................................21
Technical Specifications ......................................................................................................................21
INSTALLATION ........................................................................................24
Equipment Packaging..........................................................................................................................24
Connect Your UCM6200......................................................................................................................24
Connect The UCM6202 ................................................................................................................24
Connect The UCM6204 ................................................................................................................25
Connect The UCM6208 ................................................................................................................26
Safety Compliances.............................................................................................................................27
Warranty ..............................................................................................................................................27
GETTING STARTED ................................................................................28
Use The LCD Menu.............................................................................................................................28
Use The LED Indicators ......................................................................................................................30
Use The Web GUI ...............................................................................................................................30
Access Web GUI ..........................................................................................................................30
Setup Wizard ................................................................................................................................32
Web GUI Configurations...............................................................................................................33
Web GUI Languages ....................................................................................................................34
Save And Apply Changes .............................................................................................................34
Make Your First Call ............................................................................................................................34
SYSTEM SETTINGS ................................................................................36
User Management ...............................................................................................................................36
User Privileges..............................................................................................................................36
Create New WEB UI User ............................................................................................................37
User Portal....................................................................................................................................38

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Concurrent Multi-User Login.........................................................................................................40
Operation Log ...............................................................................................................................40
Change Password ........................................................................................................................42
Change binding Email...................................................................................................................43
Network Settings .................................................................................................................................44
Basic Settings ...............................................................................................................................44
DHCP Client List ...........................................................................................................................49
802.1X ..........................................................................................................................................50
Static Routes ................................................................................................................................52
Port Forwarding ............................................................................................................................54
Open VPN.....................................................................................................................................56
DDNS Settings..............................................................................................................................57
Firewall ................................................................................................................................................59
Static Defense ..............................................................................................................................59
Dynamic Defense .........................................................................................................................62
Fail2ban ........................................................................................................................................63
LDAP Server........................................................................................................................................64
LDAP Server Configurations.........................................................................................................65
LDAP Phonebook .........................................................................................................................66
LDAP Client Configurations ..........................................................................................................69
HTTP Server........................................................................................................................................71
Email settings ......................................................................................................................................72
Email settings ...............................................................................................................................72
Email Templates ...........................................................................................................................73
Time settings .......................................................................................................................................74
Auto time updating........................................................................................................................74
Set Time Manually ........................................................................................................................76
Office Time ...................................................................................................................................76
Holiday..........................................................................................................................................78
NTP Server ..........................................................................................................................................80
Recordings Storage.............................................................................................................................80
Login Settings......................................................................................................................................82
Google Service Settings Support ........................................................................................................83
PROVISIONING .......................................................................................86
Overview..............................................................................................................................................86
Configuration Architecture for End Point Device .................................................................................86
Auto Provisioning Settings...................................................................................................................87
Discovery .............................................................................................................................................90
Global configuration.............................................................................................................................91
Global policy .................................................................................................................................91

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Global Templates ..........................................................................................................................99
Model configuration ...........................................................................................................................101
Model templates .........................................................................................................................101
Model Update .............................................................................................................................103
Device Configuration .........................................................................................................................104
Create New Device.....................................................................................................................104
Manage Devices .........................................................................................................................105
Sample Application ............................................................................................................................112
EXTENSIONS.........................................................................................117
Create new user ................................................................................................................................ 117
Create new SIP extension ..........................................................................................................117
Create New IAX Extension .........................................................................................................123
Create New FXS Extension ........................................................................................................127
Batch Add Extensions........................................................................................................................131
Batch Add SIP Extensions ..........................................................................................................131
Batch Add IAX Extensions..........................................................................................................134
Search and Edit Extension ................................................................................................................136
Export Extensions..............................................................................................................................137
Import Extensions..............................................................................................................................137
Email to User .....................................................................................................................................138
Multiple Registrations Per Extension.................................................................................................141
SMS message support ......................................................................................................................142
TRUNKS.................................................................................................143
Analog Trunks....................................................................................................................................143
Analog Trunk Configuration ........................................................................................................143
PSTN Detection ..........................................................................................................................146
VOIP Trunks ......................................................................................................................................149
Direct Outward Dialing (DOD) ....................................................................................................159
SLA STATION ........................................................................................161
Create/Edit SLA Station.....................................................................................................................161
Sample Configuration ........................................................................................................................162
CALL ROUTES ......................................................................................164
Outbound Routes ..............................................................................................................................164
Outbound Routes........................................................................................................................164
Country Codes............................................................................................................................166
Inbound Routes .................................................................................................................................167
Inbound Rule Configurations ......................................................................................................167

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Inbound Route: Prepend Example .............................................................................................169
Inbound Route: Multiple Mode....................................................................................................170
FAX Intelligent Route ..................................................................................................................171
FAX with Two Media ...................................................................................................................172
Blacklist Configurations ..............................................................................................................172
CONFERENCE BRIDGE........................................................................174
Conference Bridge Configurations .............................................................................................174
Join A Conference Call ...............................................................................................................176
Invite Other Parties to Join Conference......................................................................................176
During The Conference ..............................................................................................................177
Record Conference.....................................................................................................................178
CONFERENCE SCHEDULE ..................................................................180
Conference Schedule Configuration .................................................................................................180
IVR .........................................................................................................184
Configure IVR ....................................................................................................................................184
Create Custom Prompt......................................................................................................................186
Record New Custom Prompt ......................................................................................................186
Upload Custom Prompt ..............................................................................................................187
LANGUAGE SETTINGS FOR VOICE PROMPT ....................................188
Download and Install Voice Prompt Package....................................................................................188
Customize Specific Prompt ...............................................................................................................190
VOICEMAIL............................................................................................191
Configure Voicemail...........................................................................................................................191
Access Voicemail...............................................................................................................................192
Voicemail Email Settings ...................................................................................................................193
Configure Voicemail Group................................................................................................................194
RING GROUP.........................................................................................196
Configure Ring Group........................................................................................................................196
Remote Extension in Ring Group......................................................................................................198
PAGING AND INTERCOM GROUP .......................................................201
Configure Paging/Intercom Group.....................................................................................................201
CALL QUEUE ........................................................................................203
Configure Call Queue ........................................................................................................................203

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EXTENSION GROUPS...........................................................................207
Configure Extension Groups .............................................................................................................207
Using Extension Groups....................................................................................................................208
PICKUP GROUPS..................................................................................209
Configure Pickup Groups ..................................................................................................................209
Configure Pickup Feature Code ........................................................................................................209
MUSIC ON HOLD...................................................................................211
FAX/T.38.................................................................................................213
Configure Fax/T.38 ............................................................................................................................213
Sample Configuration to Receive Fax from PSTN Line ....................................................................214
Sample Configuration for Fax-To-Email ............................................................................................217
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............219
BUSY CAMP-ON....................................................................................220
FOLLOW ME..........................................................................................221
ONE-KEY DIAL ......................................................................................224
DISA.......................................................................................................226
CALLBACK FEATURE ..........................................................................228
BLF AND EVENT LIST...........................................................................230
BLF ....................................................................................................................................................230
Event List ...........................................................................................................................................230
DIAL BY NAME ......................................................................................233
Dial by Name Configuration...............................................................................................................233
ACTIVE CALLS AND MONITOR ...........................................................237
Active Calls Status.............................................................................................................................237
Hang Up Active Calls.........................................................................................................................238
Call Monitor .......................................................................................................................................238
CALL FEATURES ..................................................................................240

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Feature Codes...................................................................................................................................240
Call Recording ...................................................................................................................................244
Call Park ............................................................................................................................................245
Park A Call ..................................................................................................................................245
Retrieve The Parked Call ...........................................................................................................246
Enable Spy ........................................................................................................................................246
INTERNAL OPTIONS.............................................................................247
Internal Options/General ...................................................................................................................247
Internal Options/Jitter Buffer..............................................................................................................249
Internal Options/RTP Settings ...........................................................................................................249
Internal Options/Payload ...................................................................................................................250
Internal Options/PIN Groups .............................................................................................................251
IAX SETTINGS.......................................................................................253
IAX Settings/General .........................................................................................................................253
IAX Settings/Registration...................................................................................................................253
IAX Settings/Static Defense ..............................................................................................................254
SIP SETTINGS .......................................................................................255
SIP Settings/General .........................................................................................................................255
SIP Settings/MISC.............................................................................................................................255
SIP Settings/Session Timer ...............................................................................................................256
SIP Settings/TCP and TLS ................................................................................................................256
SIP Settings/NAT ...............................................................................................................................257
SIP Settings/TOS...............................................................................................................................257
PORTS CONFIG ....................................................................................259
VALUE-ADDED FEATURES ..................................................................261
FAX Sending......................................................................................................................................261
Announcements Center.....................................................................................................................261
Announcements Center Settings................................................................................................262
Group Settings............................................................................................................................263
PMS........................................................................................................265
Basic Settings....................................................................................................................................265
Room Status......................................................................................................................................265
Wake Up Service...............................................................................................................................267
STATUS AND REPORTING ...................................................................269

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PBX Status ........................................................................................................................................269
Trunks .........................................................................................................................................269
Extensions ..................................................................................................................................270
Queues .......................................................................................................................................271
Conference Rooms.....................................................................................................................272
Interfaces Status.........................................................................................................................273
Parking Lot..................................................................................................................................274
System Status ...................................................................................................................................275
General .......................................................................................................................................275
Network.......................................................................................................................................276
Storage Usage............................................................................................................................276
Resource Usage .........................................................................................................................277
System Events...................................................................................................................................278
Alert Events List..........................................................................................................................278
Alert Log .....................................................................................................................................280
Alert Contact ...............................................................................................................................282
CDR ...................................................................................................................................................282
CDR Improvement ......................................................................................................................285
Downloaded CDR File ................................................................................................................286
Statistics .....................................................................................................................................287
Recording Files...........................................................................................................................288
API Configuration........................................................................................................................289
UPGRADING AND MAINTENANCE ......................................................291
Upgrading ..........................................................................................................................................291
Upgrading Via Network...............................................................................................................291
Upgrading Via Local Upload .......................................................................................................292
No Local Firmware Servers ........................................................................................................294
Backup...............................................................................................................................................294
Backup/Restore ..........................................................................................................................294
Data Sync ...................................................................................................................................296
Restore Configuration from Backup File ....................................................................................297
Cleaner ..............................................................................................................................................298
Reset and Reboot..............................................................................................................................300
Syslog ................................................................................................................................................300
Troubleshooting .................................................................................................................................301
Ethernet Capture ........................................................................................................................301
IP Ping ........................................................................................................................................302
Traceroute...................................................................................................................................303
Analog Record Trace ..................................................................................................................303
Service Check.............................................................................................................................304

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Network Status ...........................................................................................................................304
Remote Access..................................................................................................................................305
SSH Access ................................................................................................................................305
EXPERIENCING THE UCM6200 SERIES IP PBX .................................307

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Table of Tables
Table 1: Technical Specifications ................................................................................................................21
Table 2: UCM6200 Equipment Packaging ..................................................................................................24
Table 3: LCD Menu Options ........................................................................................................................29
Table 4: UCM6202/UCM6204 LED Indicators ............................................................................................30
Table 5: UCM6208 LED Indicators..............................................................................................................30
Table 6: User Management->Create New User..........................................................................................38
Table 7: Operation Log Column Header .....................................................................................................41
Table 8: Change Binding Email option ........................................................................................................44
Table 9: UCM6200 Network Settings->Basic Settings................................................................................44
Table 10: UCM6200 Network Settings->802.1X .........................................................................................51
Table 11: UCM6200 Network Settings->Static Routes ...............................................................................52
Table 12: UCM6200 Network Settings->Port Forwarding...........................................................................54
Table 13: UCM6200 Settings -> Network Settings -> Open VPN ...............................................................56
Table 14: UCM6200 Firewall->Static Defense->Current Service................................................................60
Table 15: Typical Firewall Settings ..............................................................................................................60
Table 16: Firewall Rule Settings..................................................................................................................61
Table 17: UCM6200 Firewall Dynamic Defense .........................................................................................62
Table 18: Fail2Ban Settings ........................................................................................................................63
Table 19: HTTP Server Settings..................................................................................................................72
Table 20: Email Settings..............................................................................................................................72
Table 21: Time Auto Updating .....................................................................................................................75
Table 22: Create New Office Time ..............................................................................................................77
Table 23: Create New Holiday.....................................................................................................................79
Table 24: Auto Provision Settings ...............................................................................................................89
Table 25: Global Policy Parameters->Localization .....................................................................................92
Table 26: Global Policy Parameters->Phone Settings ................................................................................93
Table 27: Global Policy Parameters->Contact List .....................................................................................94
Table 28: Global Policy Parameters->Maintenance....................................................................................96
Table 29: Global Policy Parameters->Network Settings .............................................................................97
Table 30: Global Policy Parameters->Customization..................................................................................98
Table 31: Create New Template ..................................................................................................................99
Table 32: Create New Model Template .....................................................................................................101
Table 33: SIP Extension Configuration Parameters->Basic Settings ....................................................... 118
Table 34: SIP Extension Configuration Parameters->Media.....................................................................119
Table 35: SIP Extension Configuration Parameters->Features ................................................................120
Table 36: SIP Extension Configuration Parameters->Specific Time.........................................................122
Table 37: IAX Extension Configuration Parameters->Basic Settings .......................................................123
Table 38: IAX Extension Configuration Parameters->Media ....................................................................124

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Table 39: IAX Extension Configuration Parameters->Features ................................................................125
Table 40: IAX Extension Configuration Parameters->Specific Time.........................................................126
Table 41: FXS Extension Configuration Parameters->Basic Settings ......................................................127
Table 42: FXS Extension Configuration Parameters->Media ...................................................................128
Table 43: FXS Extension Configuration Parameters->Features...............................................................129
Table 44: FXS Extension Configuration Parameters->Specific Time........................................................131
Table 45: Batch Add SIP Extension Parameters.......................................................................................131
Table 46: Batch Add IAX Extension Parameters.......................................................................................134
Table 47: Analog Trunk Configuration Parameters ...................................................................................143
Table 48: PSTN Detection for Analog Trunk .............................................................................................148
Table 49: Create New SIP Trunk...............................................................................................................150
Table 50: SIP Register Trunk Configuration Parameters ..........................................................................151
Table 51: SIP Peer Trunk Configuration Parameters ................................................................................154
Table 52: Create New IAX Trunk...............................................................................................................156
Table 53: IAX Register Trunk Configuration Parameters ..........................................................................157
Table 54: IAX Peer Trunk Configuration Parameters ................................................................................158
Table 55: SLA Station Configuration Parameters .....................................................................................161
Table 56: Outbound Route Configuration Parameters..............................................................................164
Table 57: Inbound Rule Configuration Parameters ...................................................................................167
Table 58: Conference Bridge Configuration Parameters ..........................................................................174
Table 59: Conference Caller IVR Menu ....................................................................................................177
Table 60: Conference Schedule Parameters ............................................................................................180
Table 61: IVR Configuration Parameters ..................................................................................................184
Table 62: Voicemail Settings .....................................................................................................................191
Table 63: Voicemail IVR Menu ..................................................................................................................192
Table 64: Voicemail Email Settings ...........................................................................................................193
Table 65: Voicemail Group Settings ..........................................................................................................195
Table 66: Ring Group Parameters ............................................................................................................196
Table 67: Paging/Intercom Group Configuration Parameters ...................................................................201
Table 68: Call Queue Configuration Parameters ......................................................................................204
Table 69: FAX/T.38 Settings ......................................................................................................................213
Table 70: Follow Me Settings ....................................................................................................................222
Table 71: Follow Me Options.....................................................................................................................223
Table 72: DISA Settings ............................................................................................................................226
Table 73: Callback Configuration Parameters...........................................................................................228
Table 74: Event List Settings.....................................................................................................................230
Table 75: UCM6200 Feature Codes .........................................................................................................240
Table 76: Internal Options/General ...........................................................................................................247
Table 77: Internal Options/Jitter Buffer......................................................................................................249
Table 78: Internal Options/RTP Settings ...................................................................................................249
Table 79: Internal Options/Payload ...........................................................................................................250

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Table 80: Internal Options/PIN Group .......................................................................................................251
Table 81: IAX Settings/General.................................................................................................................253
Table 82: IAX Settings/Registration ..........................................................................................................253
Table 83: IAX Settings/Static Defense ......................................................................................................254
Table 84: SIP Settings/General .................................................................................................................255
Table 85: SIP Settings/Misc ......................................................................................................................255
Table 86: SIP Settings/Session Timer.......................................................................................................256
Table 87: SIP Settings/TCP and TLS ........................................................................................................256
Table 88: SIP Settings/NAT .......................................................................................................................257
Table 89: SIP Settings/ToS........................................................................................................................257
Table 90: Internal Options/Ports Config ....................................................................................................259
Table 91: Announcements Center Settings...............................................................................................262
Table 92: Group Settings...........................................................................................................................263
Table 93: PMS Basic Settings...................................................................................................................265
Table 94: PMS Wake up Service...............................................................................................................267
Table 95: Trunk Status ..............................................................................................................................269
Table 96: Extension Status........................................................................................................................271
Table 97: Agent Status ..............................................................................................................................272
Table 98: Interface Status Indicators.........................................................................................................273
Table 99: Parking Lot Status .....................................................................................................................274
Table 100: System Status->General .........................................................................................................275
Table 101: System Status->Network.........................................................................................................276
Table 102: CDR Filter Criteria ...................................................................................................................282
Table 103: CDR Statistics Filter Criteria....................................................................................................288
Table 104: API Configuration Files ............................................................................................................289
Table 105: Network Upgrade Configuration ..............................................................................................292
Table 106: Data Sync Configuration .........................................................................................................297
Table 107: Cleaner Configuration .............................................................................................................299

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Table of Figures
Figure 1: UCM6202 Front View...................................................................................................................24
Figure 2: UCM6202 Back View ...................................................................................................................25
Figure 3: UCM6204 Front View...................................................................................................................25
Figure 4: UCM6204 Back View ...................................................................................................................26
Figure 5: UCM6208 Front View...................................................................................................................27
Figure 6: UCM6208 Back View ...................................................................................................................27
Figure 7: UCM6204 Web GUI Login Page..................................................................................................31
Figure 8: UCM6200 Setup Wizard ..............................................................................................................33
Figure 9: UCM6200 Web GUI Language....................................................................................................34
Figure 10: User Management Page Display ...............................................................................................36
Figure 11: Create New User........................................................................................................................37
Figure 12: User Management – New Users................................................................................................38
Figure 13: Edit User Information by Super Admin.......................................................................................39
Figure 14: User Portal Login .......................................................................................................................39
Figure 15: User Portal Layout .....................................................................................................................40
Figure 16: Multiple User Operation Error Prompt .......................................................................................40
Figure 17: Operation Logs ..........................................................................................................................41
Figure 18: Operation Logs Filter .................................................................................................................42
Figure 19 : Change Password.....................................................................................................................43
Figure 20: Change Binding Email ...............................................................................................................43
Figure 21: UCM6200 Network Interface Method: Route.............................................................................47
Figure 22: UCM6200 Network Interface Method: Switch............................................................................48
Figure 23: UCM6200 Network Interface Method: Dual...............................................................................49
Figure 24: DHCP Client List ........................................................................................................................49
Figure 25: Add MAC Address Bind .............................................................................................................50
Figure 26: Batch Add MAC Address Bind ...................................................................................................50
Figure 27: UCM6200 Using 802.1X as Client .............................................................................................51
Figure 28: UCM6200 Using 802.1X EAP-MD5 ...........................................................................................51
Figure 29: UCM6204 Static Route Sample.................................................................................................53
Figure 30: UCM6204 Static Route Configuration........................................................................................54
Figure 31: UCM6200 Port Forwarding Configuration .................................................................................55
Figure 32: GXP2160 Web Access Using UCM6202 Port Forwarding ........................................................56
Figure 33: Open VPN feature on the UCM6200 .........................................................................................57
Figure 34: Register Domain Name on noip.com.........................................................................................58
Figure 35: UCM6200 DDNS Setting ...........................................................................................................58
Figure 36: Using Domain Name to Connect to UCM6200..........................................................................59
Figure 37: Create New Firewall Rule ..........................................................................................................61
Figure 38: Configure Dynamic Defense......................................................................................................63

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Figure 39: LDAP Server Configurations......................................................................................................65
Figure 40: Default LDAP Phonebook DN....................................................................................................65
Figure 41: Default LDAP Phonebook Attributes..........................................................................................66
Figure 42: LDAP Server->LDAP Phonebook ..............................................................................................66
Figure 43: Add LDAP Phonebook ...............................................................................................................67
Figure 44: Edit LDAP Phonebook ...............................................................................................................67
Figure 45: Import Phonebook......................................................................................................................68
Figure 46: Phonebook CSV File Format .....................................................................................................68
Figure 47: LDAP Phonebook After Import...................................................................................................69
Figure 48: Export Selected LDAP Phonebook............................................................................................69
Figure 49: LDAP Client Configurations .......................................................................................................70
Figure 50: GXP2200 LDAP Phonebook Configuration ...............................................................................71
Figure 51: UCM6200 Email Settings...........................................................................................................73
Figure 52: Email Templates.........................................................................................................................74
Figure 53: Conference Schedule Template.................................................................................................74
Figure 54: Set Time Manually .....................................................................................................................76
Figure 55: Create New Office Time.............................................................................................................77
Figure 56: Settings->Time Settings->Office Time .......................................................................................78
Figure 57: Create New Holiday ...................................................................................................................78
Figure 58: Settings->Time Settings->Holiday .............................................................................................79
Figure 59: Settings->Recordings Storage...................................................................................................80
Figure 60: Recordings Storage Prompt Information ...................................................................................81
Figure 61: Recording Storage Category .....................................................................................................81
Figure 62: Login Timeout Settings ..............................................................................................................82
Figure 63: Google Service Settings->OAuth2.0 Authentication ..................................................................83
Figure 64: Google Service->New Project ...................................................................................................84
Figure 65: Google Service->Create New Credential ..................................................................................84
Figure 66: Google Service->OAuth2.0 Login..............................................................................................85
Figure 67: Zero Config Configuration Architecture for End Point Device ...................................................87
Figure 68: UCM6200 Zero Config ...............................................................................................................88
Figure 69: Auto Provision Settings..............................................................................................................89
Figure 70: Auto Discover.............................................................................................................................91
Figure 71: Discovered Devices ...................................................................................................................91
Figure 72: Global Policy Categories ...........................................................................................................92
Figure 73: Edit Global Template................................................................................................................100
Figure 74: Edit Model Template ................................................................................................................102
Figure 75: Template Management ............................................................................................................103
Figure 76: Upload Model Template Manually............................................................................................104
Figure 77: Create New Device ..................................................................................................................105
Figure 78: Manage Devices ......................................................................................................................105
Figure 79: Edit Device...............................................................................................................................106

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Figure 80: Edit Customize Device Settings...............................................................................................108
Figure 81: Add P Value in Customize Device Settings .............................................................................109
Figure 82: Modify Selected Devices - Same Model..................................................................................110
Figure 83: Modify Selected Devices - Different Models ............................................................................ 111
Figure 84: Device List in Zero Config........................................................................................................ 112
Figure 85: Zero Config Sample - Global Policy.........................................................................................113
Figure 86: Zero Config Sample - Device Preview 1..................................................................................114
Figure 87: Zero Config Sample - Device Preview 2..................................................................................115
Figure 88: Zero Config Sample - Device Preview 3..................................................................................116
Figure 89: Create New Device ..................................................................................................................117
Figure 90: Manage Extensions .................................................................................................................136
Figure 91: Export Extensions ....................................................................................................................137
Figure 92: Import Extensions ....................................................................................................................138
Figure 93: Email To User - Prompt Information.........................................................................................139
Figure 94: Account Registration Information and QR Code......................................................................139
Figure 95: LDAP Client Information and QR Code ...................................................................................140
Figure 96: Multiple Registrations per Extension .......................................................................................141
Figure 97: Extension - Concurrent Registration........................................................................................141
Figure 98: SMS Message Support ............................................................................................................142
Figure 99: UCM6200 FXO Tone Settings .................................................................................................146
Figure 100: UCM6200 PSTN Detection ....................................................................................................147
Figure 101: UCM6200 PSTN Detection: Auto Detect ...............................................................................147
Figure 102: UCM6200 PSTN Detection: Semi-Auto Detect .....................................................................148
Figure 103: DOD extension selection .......................................................................................................160
Figure 104: Edit DOD................................................................................................................................160
Figure 105: SLA Station ............................................................................................................................161
Figure 106: Enable SLA Mode for Analog Trunk.......................................................................................162
Figure 107: Analog Trunk with SLA Mode Enabled ..................................................................................163
Figure 108: SLA Example - SLA Station ...................................................................................................163
Figure 109: SLA Example - MPK Configuration........................................................................................163
Figure 110: Country Codes .......................................................................................................................167
Figure 111: Inbound Route feature: Prepend ............................................................................................170
Figure 112: Inbound Route - Multiple Mode..............................................................................................171
Figure 113: Blacklist Configuration Parameters........................................................................................172
Figure 114: Blacklist csv File.....................................................................................................................173
Figure 115: Conference Invitation From Web GUI....................................................................................176
Figure 116: Conference Recording ...........................................................................................................179
Figure 117: Conference Schedule.............................................................................................................182
Figure 118: Click on Prompt to Create IVR Prompt ..................................................................................186
Figure 119: Record New Custom Prompt .................................................................................................187
Figure 120: Upload Custom Prompt .........................................................................................................187

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Figure 121: Language Settings for Voice Prompt .....................................................................................188
Figure 122: Voice Prompt Package List....................................................................................................189
Figure 123: New Voice Prompt Language Added .....................................................................................189
Figure 124: Upload Single Voice Prompt for Entire Language Pack ........................................................190
Figure 125: Voicemail Email Settings .......................................................................................................194
Figure 126: Voicemail Group.....................................................................................................................195
Figure 127: Ring Group.............................................................................................................................196
Figure 128: Ring Group Configuration ......................................................................................................198
Figure 129: Sync LDAP Server option ......................................................................................................199
Figure 130: Manually Sync LDAP Server .................................................................................................199
Figure 131: Ring Group Remote Extension ..............................................................................................200
Figure 132: Paging/Intercom Group..........................................................................................................201
Figure 133: Page/Intercom Group Settings ..............................................................................................202
Figure 134: Call Queue .............................................................................................................................203
Figure 135: Agent Login Settings ..............................................................................................................206
Figure 136: Edit Extension Group .............................................................................................................207
Figure 137: Select Extension Group in Outbound Route..........................................................................208
Figure 138: Edit Pickup Group ..................................................................................................................209
Figure 139: Edit Pickup Feature Code ......................................................................................................210
Figure 140: Music On Hold Default Class.................................................................................................211
Figure 141: Configure Analog Trunk without Fax Detection .....................................................................215
Figure 142: Configure Extension for Fax Machine: FXS Extension .........................................................215
Figure 143: Configure Extension for Fax Machine: Analog Settings ........................................................216
Figure 144: Configure Inbound Rule for Fax.............................................................................................216
Figure 145: Create Fax Extension ............................................................................................................217
Figure 146: Inbound Route to Fax Extension ...........................................................................................218
Figure 147: Create Follow Me...................................................................................................................221
Figure 148: Edit Follow Me .......................................................................................................................221
Figure 149: Configure One-Key Dial.........................................................................................................224
Figure 150: One-Key Dial Destinations.....................................................................................................225
Figure 151: Create New DISA...................................................................................................................226
Figure 152: Create New Event List ...........................................................................................................231
Figure 153: Create Dial By Name Group ..................................................................................................233
Figure 154: Dial By Name Group In IVR Key Pressing Events ................................................................234
Figure 155: Dial By Name Group In Inbound Rule ...................................................................................235
Figure 156: Configure Extension First Name and Last Name ..................................................................236
Figure 157: Status->PBX Status->Active Calls - Ringing .........................................................................237
Figure 158: Status->PBX Status->Active Calls – Call Established...........................................................237
Figure 159: Configure to Monitor an Active Call .......................................................................................238
Figure 160: Enable/Disable Feature codes...............................................................................................244
Figure 161: Download Recording File from CDR Page ............................................................................245

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Figure 162: Download Recording File from Recording Files Page...........................................................245
Figure 163: Create New PIN Group ..........................................................................................................251
Figure 164: PIN members .........................................................................................................................252
Figure 165: Outbound PIN ........................................................................................................................252
Figure 166: CDR Record...........................................................................................................................252
Figure 167: FXS Ports Signaling Preference ............................................................................................259
Figure 168: FXO Ports ACIM Settings ......................................................................................................259
Figure 169: Fax Sending in Web UI..........................................................................................................261
Figure 170: Announcements Center .........................................................................................................262
Figure 171: Announcements Center Group Configuration........................................................................263
Figure 172: Announcements Center Code Configuration .........................................................................264
Figure 173: Announcements Center Example ..........................................................................................264
Figure 174: Create New Room .................................................................................................................266
Figure 175: Room Status ..........................................................................................................................266
Figure 176: Add batch rooms ....................................................................................................................267
Figure 177: Create New Wake Up Service ...............................................................................................267
Figure 178: Wakeup Call executed ...........................................................................................................268
Figure 179: Status->PBX Status ...............................................................................................................269
Figure 180: Trunk Status...........................................................................................................................269
Figure 181: Extension Status ....................................................................................................................270
Figure 182: Queue Status .........................................................................................................................272
Figure 183: Conference Room Status ......................................................................................................273
Figure 184: UCM6204 Interfaces Status...................................................................................................273
Figure 185: Parking Lot Status .................................................................................................................274
Figure 186: System Status->Storage Usage ............................................................................................277
Figure 187: System Status->Resource Usage .........................................................................................277
Figure 188: System Events->Alert Events Lists: Disk Usage ...................................................................278
Figure 189: System Events->Alert Events Lists: External Disk Usage.....................................................279
Figure 190: System Events->Alert Events Lists: Memory Usage .............................................................279
Figure 191: System Events->Alert Events Lists: System Reboot.............................................................280
Figure 192: System Events->Alert Events Lists: System Crash...............................................................280
Figure 193: System Events->Alert Log .....................................................................................................281
Figure 194: Filter for Alert Log ..................................................................................................................281
Figure 195: CDR Filter ..............................................................................................................................282
Figure 196: Call Report .............................................................................................................................283
Figure 197: Call Report Entry with Audio Recording File..........................................................................285
Figure 198: Automatic Download Settings ................................................................................................285
Figure 199: CDR Report ...........................................................................................................................286
Figure 200: Detailed CDR Information......................................................................................................286
Figure 201: Downloaded CDR File Sample ..............................................................................................286
Figure 202: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................287

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UMC6200 Series User Manual
Figure 203: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................287
Figure 204: CDR Statistics........................................................................................................................288
Figure 205: CDR->Recording Files...........................................................................................................289
Figure 206: Network Upgrade ...................................................................................................................291
Figure 207: Local Upgrade........................................................................................................................292
Figure 208: Upgrading Firmware Files......................................................................................................293
Figure 209: Reboot UCM6200 ..................................................................................................................293
Figure 210: Create New Backup ...............................................................................................................295
Figure 211: Backup / Restore....................................................................................................................295
Figure 212: Local Backup .........................................................................................................................296
Figure 213: Data Sync ..............................................................................................................................297
Figure 214: Restore UCM6200 from Backup File .....................................................................................298
Figure 215: Cleaner ..................................................................................................................................299
Figure 216: Reset and Reboot ..................................................................................................................300
Figure 217: Ethernet Capture....................................................................................................................302
Figure 218: Ping........................................................................................................................................302
Figure 219: Traceroute..............................................................................................................................303
Figure 220: Troubleshooting Analog Trunks .............................................................................................304
Figure 221: Service Check........................................................................................................................304
Figure 222: Network Status.......................................................................................................................305
Figure 223: SSH Access ...........................................................................................................................306

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UMC6200 Series User Manual
GNU GPL INFORMATION
UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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UMC6200 Series User Manual
CHANGE LOG
This section documents significant changes from previous versions of the UCM6200 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
Firmware Version 1.0.11.27
Added ability to sort extension status on web UI [Extensions]
Added one click enable / disable feature code [Feature Codes]
Added Uruguay time zone support [Auto time updating]
Added distinctive ring tone support [Configure Call Queue] / [Configure IVR] / [Create new SIP
extension]
Added special character support for SFTP client account [Data Sync]
Added destination directory support for data sync [Data Sync]
Added ring group music on hold [Configure Ring Group]
Added CDR multi-email / time condition support [CDR]
Added blacklist anonymous call block [Blacklist Configurations]
Added ability to sort selected extension in Eventlist [Event List]
Added Banned User list for web UI login attempts [Login Settings]
Added Email template support [Email Templates]
Added outbound route country restriction [Country Codes]
Added external disk usage alert option [Alert Events List]
Added range IP input support for dynamic defense white list [Dynamic Defense]
Added blacklist support for Fail2ban [Fail2ban]
Added ability to reboot device from zero config page [Discovery]
Added GXP1628B template for zero config [Model Update]
Added PIN group support [Internal Options/PIN Groups]
Added PMS support [PMS]
Added call queue custom prompt support [Configure Call Queue]
Added call queue retry time support [Configure Call Queue]
Added Support for DHCP Client List [DHCP Client List]
Firmware Version 1.0.0.7
This is the initial version.