Grandstream Networks UCM6202 User manual

Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual

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UMC6200 Series User Manual
UCM6200 Series IP PBX User Manual
Table of Content
GNU GPL INFORMATION........................................................................18
CHANGE LOG .........................................................................................19
Firmware Version 1.0.11.27.................................................................................................................19
Firmware Version 1.0.0.7.....................................................................................................................19
WELCOME...............................................................................................20
PRODUCT OVERVIEW............................................................................21
Technical Specifications ......................................................................................................................21
INSTALLATION ........................................................................................24
Equipment Packaging..........................................................................................................................24
Connect Your UCM6200......................................................................................................................24
Connect The UCM6202 ................................................................................................................24
Connect The UCM6204 ................................................................................................................25
Connect The UCM6208 ................................................................................................................26
Safety Compliances.............................................................................................................................27
Warranty ..............................................................................................................................................27
GETTING STARTED ................................................................................28
Use The LCD Menu.............................................................................................................................28
Use The LED Indicators ......................................................................................................................30
Use The Web GUI ...............................................................................................................................30
Access Web GUI ..........................................................................................................................30
Setup Wizard ................................................................................................................................32
Web GUI Configurations...............................................................................................................33
Web GUI Languages ....................................................................................................................34
Save And Apply Changes .............................................................................................................34
Make Your First Call ............................................................................................................................34
SYSTEM SETTINGS ................................................................................36
User Management ...............................................................................................................................36
User Privileges..............................................................................................................................36
Create New WEB UI User ............................................................................................................37
User Portal....................................................................................................................................38

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Concurrent Multi-User Login.........................................................................................................40
Operation Log ...............................................................................................................................40
Change Password ........................................................................................................................42
Change binding Email...................................................................................................................43
Network Settings .................................................................................................................................44
Basic Settings ...............................................................................................................................44
DHCP Client List ...........................................................................................................................49
802.1X ..........................................................................................................................................50
Static Routes ................................................................................................................................52
Port Forwarding ............................................................................................................................54
Open VPN.....................................................................................................................................56
DDNS Settings..............................................................................................................................57
Firewall ................................................................................................................................................59
Static Defense ..............................................................................................................................59
Dynamic Defense .........................................................................................................................62
Fail2ban ........................................................................................................................................63
LDAP Server........................................................................................................................................64
LDAP Server Configurations.........................................................................................................65
LDAP Phonebook .........................................................................................................................66
LDAP Client Configurations ..........................................................................................................69
HTTP Server........................................................................................................................................71
Email settings ......................................................................................................................................72
Email settings ...............................................................................................................................72
Email Templates ...........................................................................................................................73
Time settings .......................................................................................................................................74
Auto time updating........................................................................................................................74
Set Time Manually ........................................................................................................................76
Office Time ...................................................................................................................................76
Holiday..........................................................................................................................................78
NTP Server ..........................................................................................................................................80
Recordings Storage.............................................................................................................................80
Login Settings......................................................................................................................................82
Google Service Settings Support ........................................................................................................83
PROVISIONING .......................................................................................86
Overview..............................................................................................................................................86
Configuration Architecture for End Point Device .................................................................................86
Auto Provisioning Settings...................................................................................................................87
Discovery .............................................................................................................................................90
Global configuration.............................................................................................................................91
Global policy .................................................................................................................................91

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Global Templates ..........................................................................................................................99
Model configuration ...........................................................................................................................101
Model templates .........................................................................................................................101
Model Update .............................................................................................................................103
Device Configuration .........................................................................................................................104
Create New Device.....................................................................................................................104
Manage Devices .........................................................................................................................105
Sample Application ............................................................................................................................112
EXTENSIONS.........................................................................................117
Create new user ................................................................................................................................ 117
Create new SIP extension ..........................................................................................................117
Create New IAX Extension .........................................................................................................123
Create New FXS Extension ........................................................................................................127
Batch Add Extensions........................................................................................................................131
Batch Add SIP Extensions ..........................................................................................................131
Batch Add IAX Extensions..........................................................................................................134
Search and Edit Extension ................................................................................................................136
Export Extensions..............................................................................................................................137
Import Extensions..............................................................................................................................137
Email to User .....................................................................................................................................138
Multiple Registrations Per Extension.................................................................................................141
SMS message support ......................................................................................................................142
TRUNKS.................................................................................................143
Analog Trunks....................................................................................................................................143
Analog Trunk Configuration ........................................................................................................143
PSTN Detection ..........................................................................................................................146
VOIP Trunks ......................................................................................................................................149
Direct Outward Dialing (DOD) ....................................................................................................159
SLA STATION ........................................................................................161
Create/Edit SLA Station.....................................................................................................................161
Sample Configuration ........................................................................................................................162
CALL ROUTES ......................................................................................164
Outbound Routes ..............................................................................................................................164
Outbound Routes........................................................................................................................164
Country Codes............................................................................................................................166
Inbound Routes .................................................................................................................................167
Inbound Rule Configurations ......................................................................................................167

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Inbound Route: Prepend Example .............................................................................................169
Inbound Route: Multiple Mode....................................................................................................170
FAX Intelligent Route ..................................................................................................................171
FAX with Two Media ...................................................................................................................172
Blacklist Configurations ..............................................................................................................172
CONFERENCE BRIDGE........................................................................174
Conference Bridge Configurations .............................................................................................174
Join A Conference Call ...............................................................................................................176
Invite Other Parties to Join Conference......................................................................................176
During The Conference ..............................................................................................................177
Record Conference.....................................................................................................................178
CONFERENCE SCHEDULE ..................................................................180
Conference Schedule Configuration .................................................................................................180
IVR .........................................................................................................184
Configure IVR ....................................................................................................................................184
Create Custom Prompt......................................................................................................................186
Record New Custom Prompt ......................................................................................................186
Upload Custom Prompt ..............................................................................................................187
LANGUAGE SETTINGS FOR VOICE PROMPT ....................................188
Download and Install Voice Prompt Package....................................................................................188
Customize Specific Prompt ...............................................................................................................190
VOICEMAIL............................................................................................191
Configure Voicemail...........................................................................................................................191
Access Voicemail...............................................................................................................................192
Voicemail Email Settings ...................................................................................................................193
Configure Voicemail Group................................................................................................................194
RING GROUP.........................................................................................196
Configure Ring Group........................................................................................................................196
Remote Extension in Ring Group......................................................................................................198
PAGING AND INTERCOM GROUP .......................................................201
Configure Paging/Intercom Group.....................................................................................................201
CALL QUEUE ........................................................................................203
Configure Call Queue ........................................................................................................................203

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EXTENSION GROUPS...........................................................................207
Configure Extension Groups .............................................................................................................207
Using Extension Groups....................................................................................................................208
PICKUP GROUPS..................................................................................209
Configure Pickup Groups ..................................................................................................................209
Configure Pickup Feature Code ........................................................................................................209
MUSIC ON HOLD...................................................................................211
FAX/T.38.................................................................................................213
Configure Fax/T.38 ............................................................................................................................213
Sample Configuration to Receive Fax from PSTN Line ....................................................................214
Sample Configuration for Fax-To-Email ............................................................................................217
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............219
BUSY CAMP-ON....................................................................................220
FOLLOW ME..........................................................................................221
ONE-KEY DIAL ......................................................................................224
DISA.......................................................................................................226
CALLBACK FEATURE ..........................................................................228
BLF AND EVENT LIST...........................................................................230
BLF ....................................................................................................................................................230
Event List ...........................................................................................................................................230
DIAL BY NAME ......................................................................................233
Dial by Name Configuration...............................................................................................................233
ACTIVE CALLS AND MONITOR ...........................................................237
Active Calls Status.............................................................................................................................237
Hang Up Active Calls.........................................................................................................................238
Call Monitor .......................................................................................................................................238
CALL FEATURES ..................................................................................240

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Feature Codes...................................................................................................................................240
Call Recording ...................................................................................................................................244
Call Park ............................................................................................................................................245
Park A Call ..................................................................................................................................245
Retrieve The Parked Call ...........................................................................................................246
Enable Spy ........................................................................................................................................246
INTERNAL OPTIONS.............................................................................247
Internal Options/General ...................................................................................................................247
Internal Options/Jitter Buffer..............................................................................................................249
Internal Options/RTP Settings ...........................................................................................................249
Internal Options/Payload ...................................................................................................................250
Internal Options/PIN Groups .............................................................................................................251
IAX SETTINGS.......................................................................................253
IAX Settings/General .........................................................................................................................253
IAX Settings/Registration...................................................................................................................253
IAX Settings/Static Defense ..............................................................................................................254
SIP SETTINGS .......................................................................................255
SIP Settings/General .........................................................................................................................255
SIP Settings/MISC.............................................................................................................................255
SIP Settings/Session Timer ...............................................................................................................256
SIP Settings/TCP and TLS ................................................................................................................256
SIP Settings/NAT ...............................................................................................................................257
SIP Settings/TOS...............................................................................................................................257
PORTS CONFIG ....................................................................................259
VALUE-ADDED FEATURES ..................................................................261
FAX Sending......................................................................................................................................261
Announcements Center.....................................................................................................................261
Announcements Center Settings................................................................................................262
Group Settings............................................................................................................................263
PMS........................................................................................................265
Basic Settings....................................................................................................................................265
Room Status......................................................................................................................................265
Wake Up Service...............................................................................................................................267
STATUS AND REPORTING ...................................................................269

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PBX Status ........................................................................................................................................269
Trunks .........................................................................................................................................269
Extensions ..................................................................................................................................270
Queues .......................................................................................................................................271
Conference Rooms.....................................................................................................................272
Interfaces Status.........................................................................................................................273
Parking Lot..................................................................................................................................274
System Status ...................................................................................................................................275
General .......................................................................................................................................275
Network.......................................................................................................................................276
Storage Usage............................................................................................................................276
Resource Usage .........................................................................................................................277
System Events...................................................................................................................................278
Alert Events List..........................................................................................................................278
Alert Log .....................................................................................................................................280
Alert Contact ...............................................................................................................................282
CDR ...................................................................................................................................................282
CDR Improvement ......................................................................................................................285
Downloaded CDR File ................................................................................................................286
Statistics .....................................................................................................................................287
Recording Files...........................................................................................................................288
API Configuration........................................................................................................................289
UPGRADING AND MAINTENANCE ......................................................291
Upgrading ..........................................................................................................................................291
Upgrading Via Network...............................................................................................................291
Upgrading Via Local Upload .......................................................................................................292
No Local Firmware Servers ........................................................................................................294
Backup...............................................................................................................................................294
Backup/Restore ..........................................................................................................................294
Data Sync ...................................................................................................................................296
Restore Configuration from Backup File ....................................................................................297
Cleaner ..............................................................................................................................................298
Reset and Reboot..............................................................................................................................300
Syslog ................................................................................................................................................300
Troubleshooting .................................................................................................................................301
Ethernet Capture ........................................................................................................................301
IP Ping ........................................................................................................................................302
Traceroute...................................................................................................................................303
Analog Record Trace ..................................................................................................................303
Service Check.............................................................................................................................304

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Network Status ...........................................................................................................................304
Remote Access..................................................................................................................................305
SSH Access ................................................................................................................................305
EXPERIENCING THE UCM6200 SERIES IP PBX .................................307

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Table of Tables
Table 1: Technical Specifications ................................................................................................................21
Table 2: UCM6200 Equipment Packaging ..................................................................................................24
Table 3: LCD Menu Options ........................................................................................................................29
Table 4: UCM6202/UCM6204 LED Indicators ............................................................................................30
Table 5: UCM6208 LED Indicators..............................................................................................................30
Table 6: User Management->Create New User..........................................................................................38
Table 7: Operation Log Column Header .....................................................................................................41
Table 8: Change Binding Email option ........................................................................................................44
Table 9: UCM6200 Network Settings->Basic Settings................................................................................44
Table 10: UCM6200 Network Settings->802.1X .........................................................................................51
Table 11: UCM6200 Network Settings->Static Routes ...............................................................................52
Table 12: UCM6200 Network Settings->Port Forwarding...........................................................................54
Table 13: UCM6200 Settings -> Network Settings -> Open VPN ...............................................................56
Table 14: UCM6200 Firewall->Static Defense->Current Service................................................................60
Table 15: Typical Firewall Settings ..............................................................................................................60
Table 16: Firewall Rule Settings..................................................................................................................61
Table 17: UCM6200 Firewall Dynamic Defense .........................................................................................62
Table 18: Fail2Ban Settings ........................................................................................................................63
Table 19: HTTP Server Settings..................................................................................................................72
Table 20: Email Settings..............................................................................................................................72
Table 21: Time Auto Updating .....................................................................................................................75
Table 22: Create New Office Time ..............................................................................................................77
Table 23: Create New Holiday.....................................................................................................................79
Table 24: Auto Provision Settings ...............................................................................................................89
Table 25: Global Policy Parameters->Localization .....................................................................................92
Table 26: Global Policy Parameters->Phone Settings ................................................................................93
Table 27: Global Policy Parameters->Contact List .....................................................................................94
Table 28: Global Policy Parameters->Maintenance....................................................................................96
Table 29: Global Policy Parameters->Network Settings .............................................................................97
Table 30: Global Policy Parameters->Customization..................................................................................98
Table 31: Create New Template ..................................................................................................................99
Table 32: Create New Model Template .....................................................................................................101
Table 33: SIP Extension Configuration Parameters->Basic Settings ....................................................... 118
Table 34: SIP Extension Configuration Parameters->Media.....................................................................119
Table 35: SIP Extension Configuration Parameters->Features ................................................................120
Table 36: SIP Extension Configuration Parameters->Specific Time.........................................................122
Table 37: IAX Extension Configuration Parameters->Basic Settings .......................................................123
Table 38: IAX Extension Configuration Parameters->Media ....................................................................124