Grandstream Networks UCM6102 User manual

SIP Trunking using the
Optimum Business
SIP Trunk Adaptor
and the Grandstream
UCM6102 IP-PBX

Goal 3
Prerequisites 3
Grandstream UCM6102 Configuration 3
Network Access 4
SIP Trunk 7
DID/Extensions 9
Dial Plan 12
Auto Attendant 14
Backup/Restore 15
UCM6102 IP PBX
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Table of Contents

The purpose of this configuration guide is to describe the steps needed to configure
the Grandstream UCM6102 IP-PBX for proper operation with Optimum Business
SIP Trunking.
Goal
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Prerequisites
Please follow the instructions in the Optimum Business SIP Trunk Set-up Guide. The
Set-up Guide was left by the Optimum Business technician at installation. If you do
not have the Set-up Guide, go to www.optimumbusiness.com/SIP to download
a copy.
This knowledge base solution provides the configuration steps for both PBX
registration and static or non-registration modes of PBX operation.
PBX Information
Manufacturer: Grandstream Networks
Model: UCM6102
Software Version: 1.0.4.7
Does the PBX send SIP Registration messages (Yes/No)? Ye s
Grandstream UCM6102 Configuration
The steps below describe the basic configuration required to enable the
Grandstream UCM6102 IP-PBX to use Optimum Business SIP trunking for inbound
and outbound calling. Please refer to the Grandstream UCM6102 documentation for
other advanced PBX features.
The configuration described here assumes that the PBX is already configured
and operational with station side phones using assigned extensions or DIDs. This
configuration is based on Grandstream UCM6102 version 1.0.4.7.
UCM6102 IP PBX

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The default IP of the LAN port of the PBX was 192.168.2.1 /24 and was unchanged.
As for the WAN port, it was given a static IP address of 10.10.154.11 /24 with the
Optimum Business SIP Trunk Adaptor being 10.10.154.1 /24. SIP traffic flow was via
the WAN port.
The default username/password of the device was admin/admin. The IP address of
the PC managing the device should fall in network 192.168.2.0/24. Once configured
with an appropriate PC IP, the device can be configured via a Web browser through
its LAN IP address.
Network Access
UCM6102 IP PBX

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UCM6102 IP PBX
To configure network settings navigate to Settings4Network Settings4
Basic Settings. Under Basic Settings next to Method select Route. Under WAN,
first enter Static next to IP Method. Enter the address of the Optimum Business SIP
Trunk Adaptor next to Gateway IP and the address of the PBX next to IP Address.
Under LAN, enter the address of the PBX’s LAN port next to the IP Address field. For
the phones, the DHCP range must be specified in the Allow IP Address From and
Allow IP Address To fields.

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UCM6102 IP PBX
When done click Save. Thereafter there will be a prompt to restart the device for the
network settings to take effect.
Click OK and upon restart the new settings will take effect.
Once the system has restarted, the new network configuration can be viewed by
navigating to Status4System Status4Network as shown.

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UCM6102 IP PBX
To register the Optimum Business SIP Trunk Adaptor to the PBX, navigate to
PBX4Basic/Call Routes4VoIP Trunks and click on Create New SIP/IAX Trunk.
When done click Save then Apply Changes from above.
Select Register SIP Trunk next to Type. Enter a name for the Optimum Business SIP
Trunk Adaptor next to Provider Name (EM-4552 was use in this example). The
Host Name field should follow the address of the Optimum Business SIP Trunk
Adaptor. Keep Trunk CID was left unchecked and is optional. If checked the Pilot
DID will be the Caller ID for the calls. The Username, Password and AuthID will be
the given credentials between the PBX and the Optimum Business SIP Trunk Adaptor.
The Outbound Proxy should also be the address of the Optimum Business SIP Trunk
Adaptor. Auto Record is optional.
SIP Trunk

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UCM6102 IP PBX
For Static Mode select Peer SIP Trunk instead next to Type. Enter a name for the
Optimum Business SIP Trunk Adaptor next to Provider Name and enter the address
of the Optimum Business SIP Trunk Adaptor next to Host Name as shown.
When done click Save then Apply Changes from above.

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UCM6102 IP PBX
To provision phones and assign extensions, navigate to PBX4Basic/Call Routes4
Extensions and click Create New User. Here the basic settings for a phone can
be configured. Under General, the Extension field specifies the extension for the
phone. CallerID Number and CallerID Name will be the DID number that will be
mapped to this extension. Permission is the permission level the user will have for
outgoing calls. Internal was used for all extensions. Under Technology check SIP.
Under SIP Settings enter the user’s DID next to AuthID and set DTMF Mode to
Inband as shown. All other settings can be configured according to preference.
Note: DTMF tone duration cannot be configured on the PBX.
When done click Save then Apply Changes from above.
The devices can also use Auto Provisioning where the PBX will discover a device
upon boot up, automatically assign it an extension, and return a URL of the config file
for the device to download.
To do this, from Basic/Call Routes navigate to Zero Config and click
Auto Provision Settings. Once here check Enable Zero Config. Check
Automatically Assign Extension and specify the beginning extension next to
Start extension. A default password can also be set next to Default Password.
DID/Extensions

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UCM6102 IP PBX
When done click Save then Apply Changes from above.
By clicking on Auto Discover, the PBX can automatically discover the device using
a specific Scan Method of Ping, ARP, or SIP-Message. Once that is selected the
Scan IP field can be filled to scan the entire network segment by entering 255.
When done click Save and a message will be presented prompting to check
the result.

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UCM6102 IP PBX
Click OK and the result will be displayed.
A user may also manually enter device information prior to performing the Auto
Discover step above. This can be done by clicking on Create New Device. Here an
extension may be entered along with a MAC and IP Address of the device.
When done click Save then Apply Changes from above.
By going back to Extensions the status of this discovered phone can be viewed. It
now shows green which implies that it is registered and free.
When finally done click Save then Apply Changes from above.

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UCM6102 IP PBX
To configure Dial Plan, Outbound and Inbound routes need to be configured.
First navigate to PBX4Basic Call Routes4Outbound Routes and click
Create New Outbound Rule.
When done click Save then Apply Changes from above. Other outbound rules may
be configured in a similar manner.
Initially, a rule name needs to be given. Next to Pattern is where the dial pattern
needs to be entered. All patterns are prefixed by “_”. Entering “[12345]” allows any
single digit within these brackets. “N” allows any digit between 2 and 9. The “.”
character matches one or more digits. The “!” character matches zero or more digits.
“X” allows any digit between 0 and 9 and finally “Z” allows any digit between 1 and 9.
In this example “9408XXXXXXX” was entered to allow all numbers beginning with
area code 408. The digit “9” was entered in the beginning and will be stripped by
entering “1” next to Strip. Internal was selected next to Privilege Level and next to
Use Trunk the trunk for the Optimum Business SIP Trunk Adaptor was selected, in this
case “EM-4552”.
Dial Plan

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UCM6102 IP PBX
As for inbound rules, click on Inbound Routes and then Create New Inbound Rule.
First select the trunk for the Optimum Business SIP Trunk Adaptor next to Trunks.
With the same character values as outbound rules, enter a pattern next to
DID Pattern. In this example, “4085555556” was entered to permit a call to
extension 101. Internal was again selected next to Privilege Level. Extension
was selected next to Default Destination following the extension this rule is to be
forwarded to, in this case 101. Other extensions may be configured similarly.
When done click Save then Apply Changes from above.

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UCM6102 IP PBX
To configure Auto Attendant navigate to PBX4Call Features4IVR and click on
Create New IVR. Enter a name next to Name and a valid extension number next to
Extension. Welcome Prompt may be left as is or manually created by clicking on
Prompt. A customized recording may be uploaded here. Below under Key Pressing
Events is where an extension can be matched to a specific digit. In this example digit
1 was mapped to extension 100. The rest of the fields may be configured according
to preference. When done click Save then Apply Changes from above.
Auto Attendant

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UCM6102 IP PBX
To back up or restore the configuration file, navigate to Maintenance4Backup 4
Local Backup. Here the option of Create New Backup and Upload Backup File
will be displayed. If Create New Backup is selected, a window will prompt for a file
name. When entered simply click Backup.
If Upload Backup File is selected, a window will prompt for a file to upload. When
entered simply click Upload.
Backup/Restore