Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

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UCM6510 IP PBX User Manual
COPYRIGHT
©2017 Grandstream Networks, Inc. http://www.grandstream.com. All rights reserved. Information in this
document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any
form or by any means, electronic or print, for any purpose without the express written permission of
Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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UCM6510 IP PBX User Manual
GNU GPL INFORMATION
UCM6510 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM6510 IP PBX User Manual
Table of Content
DOCUMENT PURPOSE...........................................................................23
CHANGE LOG .........................................................................................24
Firmware Version 1.0.14.23.................................................................................................................24
Firmware Version 1.0.14.21.................................................................................................................24
Firmware Version 1.0.13.14.................................................................................................................25
Firmware Version 1.0.12.19.................................................................................................................25
Firmware Version 1.0.11.27.................................................................................................................26
Firmware Version 1.0.10.44.................................................................................................................27
Firmware Version 1.0.10.39.................................................................................................................27
Firmware Version 1.0.2.7.....................................................................................................................28
Firmware Version 1.0.2.5.....................................................................................................................28
Firmware Version 1.0.1.12...................................................................................................................29
Firmware Version 1.0.0.25...................................................................................................................30
WELCOME...............................................................................................31
PRODUCT OVERVIEW............................................................................32
Feature Highlights ...............................................................................................................................32
Technical Specifications ......................................................................................................................32
INSTALLATION ........................................................................................35
Equipment Packaging..........................................................................................................................35
Connect your UCM6510 ......................................................................................................................35
Safety Compliances.............................................................................................................................37
Warranty ..............................................................................................................................................37
GETTING STARTED ................................................................................38
Use The LCD Menu.............................................................................................................................38
Use The LED Indicators ......................................................................................................................40
Use The Web GUI ...............................................................................................................................41
Access Web GUI ..........................................................................................................................41
Setup Wizard ................................................................................................................................42
Web GUI Configurations...............................................................................................................43
Web GUI Languages ....................................................................................................................44
Save And Apply Changes .............................................................................................................44
Make Your First Call ............................................................................................................................45

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SYSTEM SETTINGS ................................................................................46
User Management ...............................................................................................................................46
User Information ...........................................................................................................................46
Custom Privilege...........................................................................................................................48
Concurrent Multi-User Login.........................................................................................................50
Operation Log ...............................................................................................................................50
Change Password ...............................................................................................................................52
Change Binding Email ..................................................................................................................53
Network Settings .................................................................................................................................54
Basic Settings ...............................................................................................................................54
DHCP Client List ...........................................................................................................................59
802.1X ..........................................................................................................................................60
Static Routes ................................................................................................................................62
Port Forwarding ............................................................................................................................64
OpenVPN......................................................................................................................................66
DDNS Settings..............................................................................................................................67
Security Settings..................................................................................................................................69
Static Defense ..............................................................................................................................70
Dynamic Defense .........................................................................................................................72
Fail2ban ........................................................................................................................................73
SSH Access ..................................................................................................................................75
LDAP Server........................................................................................................................................76
LDAP Server Configurations.........................................................................................................77
LDAP Phonebook .........................................................................................................................78
LDAP Client Configurations ..........................................................................................................81
HTTP Server........................................................................................................................................83
Email....................................................................................................................................................84
Email Settings...............................................................................................................................84
Email Templates ...........................................................................................................................86
Email Send Log ............................................................................................................................87
Time Settings.......................................................................................................................................89
Auto Time Updating ......................................................................................................................89
Set Time Manually ........................................................................................................................90
Office Time ...................................................................................................................................91
Holiday..........................................................................................................................................92
NTP Server ..........................................................................................................................................94
Recordings Storage.............................................................................................................................95
Login Settings......................................................................................................................................96
Google Service Settings Support ........................................................................................................98
PROVISIONING .....................................................................................100

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Overview............................................................................................................................................100
Configuration Architecture for End Point Device ...............................................................................100
Auto Provisioning Settings.................................................................................................................101
Discovery ...........................................................................................................................................104
Global Configuration..........................................................................................................................106
Global Policy...............................................................................................................................106
Global Templates ........................................................................................................................ 114
Model Configuration ..........................................................................................................................116
Model Templates ........................................................................................................................116
Model Update .............................................................................................................................118
Device Configuration .........................................................................................................................119
Create New Device..................................................................................................................... 119
Manage Devices .........................................................................................................................120
Sample Application ............................................................................................................................126
EXTENSIONS.........................................................................................131
Create New User ...............................................................................................................................131
Create New SIP Extension .........................................................................................................131
Create New IAX Extension .........................................................................................................139
Create New FXS Extension........................................................................................................143
Batch Add Extensions........................................................................................................................149
Batch Add SIP Extensions ..........................................................................................................149
Batch Add IAX Extensions..........................................................................................................152
Search and Edit Extension ................................................................................................................154
Export Extensions..............................................................................................................................155
Import Extensions..............................................................................................................................156
E-mail Notification..............................................................................................................................163
Multiple Registrations per Extension .................................................................................................165
SMS Message Support......................................................................................................................166
EXTENSION GROUPS...........................................................................167
Configure Extension Groups .............................................................................................................167
Use Extension Groups.......................................................................................................................168
ANALOG TRUNKS ................................................................................169
Analog Trunks Configuration .............................................................................................................169
PSTN Detection.................................................................................................................................172
DAHDI and Analog Hardware Configuration .....................................................................................175
DIGITAL TRUNKS..................................................................................178
Digital Hardware Configuration .........................................................................................................178

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Digital Trunk Configuration ................................................................................................................188
Direct Outward Dialing (DOD) via Digital Trunks ..............................................................................189
Digital Trunk Troubleshooting ............................................................................................................189
DATA TRUNK.........................................................................................191
VOIP TRUNKS .......................................................................................193
VoIP Trunk Configuration...................................................................................................................193
Direct Outward Dialing (DOD) via VoIP Trunks .................................................................................203
SLA STATION ........................................................................................205
Create/Edit SLA Station.....................................................................................................................205
Sample Configuration ........................................................................................................................206
CALL ROUTES ......................................................................................208
Outbound Routes ..............................................................................................................................208
Configuring Outbound Routes ....................................................................................................208
Outbound Blacklist...................................................................................................................... 211
PIN Groups .................................................................................................................................211
Inbound Routes .................................................................................................................................214
Inbound Rule Configurations ......................................................................................................214
Inbound Route: Prepend Example .............................................................................................218
Inbound Route: Multiple Mode....................................................................................................219
Fax Intelligent Route...................................................................................................................220
Fax with Two Media ....................................................................................................................220
Blacklist Configurations ..............................................................................................................220
CONFERENCE BRIDGE........................................................................222
Conference Bridge Configurations .............................................................................................222
Join a Conference Call ...............................................................................................................224
Invite Other Parties to Join Conference......................................................................................224
During The Conference ..............................................................................................................225
Record Conference.....................................................................................................................227
CONFERENCE SCHEDULE ..................................................................228
Conference Schedule Configuration .................................................................................................228
IVR .........................................................................................................232
Configure IVR ....................................................................................................................................232
Black/White List in IVR ......................................................................................................................235
Create Custom Prompt......................................................................................................................237

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LANGUAGE SETTINGS FOR VOICE PROMPT....................................238
Download and Install Voice Prompt Package....................................................................................238
Customize Specific Prompt ...............................................................................................................240
VOICEMAIL............................................................................................241
Configure Voicemail...........................................................................................................................241
Access Voicemail...............................................................................................................................243
Extension Voicemail Count................................................................................................................244
Voicemail Email Settings ...................................................................................................................245
Configure Voicemail Group................................................................................................................246
RING GROUP.........................................................................................247
Configure Ring Group........................................................................................................................247
Remote Extension in Ring Group......................................................................................................249
PAGING AND INTERCOM GROUP .......................................................252
Configure Paging/Intercom Group.....................................................................................................252
CALL QUEUE ........................................................................................254
Configure Call Queue ........................................................................................................................254
Call Center Settings & enhancements ..............................................................................................258
Queue Statistics ................................................................................................................................260
Switchboard .......................................................................................................................................261
PICKUP GROUPS..................................................................................263
Configure Pickup Groups ..................................................................................................................263
Configure Pickup Feature Code ........................................................................................................263
PIN GROUPS .........................................................................................265
MUSIC ON HOLD...................................................................................267
FAX SERVER .........................................................................................270
Configure Fax/T.38 ............................................................................................................................270
Receiving FAX ...................................................................................................................................271
Sample Configuration to Receive Fax from PSTN Line .............................................................271
Sample Configuration for Fax-To-Email .....................................................................................274
Fax Sending ......................................................................................................................................275
BUSY CAMP-ON....................................................................................277

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PRESENCE............................................................................................278
FOLLOW ME..........................................................................................280
SPEED DIAL ..........................................................................................283
DISA.......................................................................................................284
CALLBACK............................................................................................286
BLF AND EVENT LIST...........................................................................288
BLF ....................................................................................................................................................288
Event List ...........................................................................................................................................288
DIAL BY NAME ......................................................................................291
Dial By Name Configuration ..............................................................................................................291
ACTIVE CALLS AND MONITOR ...........................................................294
Active Calls Status.............................................................................................................................294
Hang Up Active Calls.........................................................................................................................296
Call Monitor .......................................................................................................................................296
CALL FEATURES ..................................................................................298
Feature Codes...................................................................................................................................298
Call Recording ...................................................................................................................................303
Call Park ............................................................................................................................................303
Park a Call ..................................................................................................................................303
Retrieve Parked Call...................................................................................................................304
Enable Spy ........................................................................................................................................304
PBX INTERNAL OPTIONS ....................................................................305
PBX Settings/General........................................................................................................................305
PBX Settings/Custom Prompt ...........................................................................................................307
Record New Custom Prompt......................................................................................................307
Upload Custom Prompt ..............................................................................................................308
Download All Custom Prompt.....................................................................................................308
PBX Settings/Jitter Buffer ..................................................................................................................309
PBX Settings/RTP Settings ...............................................................................................................309
PBX Settings/Payload .......................................................................................................................310
IAX SETTINGS.......................................................................................311

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IAX Settings/General .........................................................................................................................311
IAX Settings/Registration...................................................................................................................311
IAX Settings/Security.........................................................................................................................312
SIP SETTINGS .......................................................................................313
SIP Settings/General .........................................................................................................................313
SIP Settings/Misc ..............................................................................................................................313
SIP Settings/Session Timer ...............................................................................................................314
SIP Settings/TCP and TLS ................................................................................................................315
SIP Settings/NAT ...............................................................................................................................316
SIP Settings/TOS...............................................................................................................................316
Transparent Call-Info header.............................................................................................................318
CTI SERVER ..........................................................................................319
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............320
CRM INTEGRATION ..............................................................................321
SugarCRM .........................................................................................................................................321
Salesforce CRM ................................................................................................................................322
PMS INTEGRATION...............................................................................325
HMobile PMS Connector ...................................................................................................................325
Mitel PMS ..........................................................................................................................................326
Basic Settings....................................................................................................................................327
PMS Features....................................................................................................................................327
Room Status ...............................................................................................................................327
Wake Up Service ........................................................................................................................329
Mini Bar.......................................................................................................................................330
WAKEUP SERVICE ...............................................................................333
WakeUp Service using admin login...................................................................................................333
WakeUp service from User portal......................................................................................................334
WakeUp service using feature code..................................................................................................334
ANNOUNCEMENTS CENTER ...............................................................335
Announcements Center Setting ........................................................................................................335
Group Setting ....................................................................................................................................336
STATUS AND REPORTING ...................................................................339
PBX Status ........................................................................................................................................339

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Trunks .........................................................................................................................................339
Extensions ..................................................................................................................................341
Interfaces Status.........................................................................................................................342
System Status ...................................................................................................................................344
General .......................................................................................................................................344
Network.......................................................................................................................................345
Storage Usage............................................................................................................................345
Resource Usage .........................................................................................................................346
System Events...................................................................................................................................347
Alert Events List..........................................................................................................................347
Alert Log .....................................................................................................................................349
Alert Contact ...............................................................................................................................351
CDR ...................................................................................................................................................351
CDR Improvement ......................................................................................................................355
Downloaded CDR File ................................................................................................................356
Statistics .....................................................................................................................................357
Recording Files...........................................................................................................................359
API Configuration Files ...............................................................................................................359
USER PORTAL ......................................................................................361
Basic Information...............................................................................................................................363
Personal Data....................................................................................................................................363
Value-added Features .......................................................................................................................363
MAINTENANCE .....................................................................................364
Upgrading ..........................................................................................................................................364
Upgrading via Network ...............................................................................................................364
Upgrading via Local Upload .......................................................................................................365
No Local Firmware Servers ........................................................................................................367
Backup...............................................................................................................................................367
Backup/Restore ..........................................................................................................................367
Data Sync ...................................................................................................................................369
Restore Configuration from Backup File ....................................................................................371
System Cleanup/Reset......................................................................................................................372
Reset and Reboot.......................................................................................................................372
Cleaner .......................................................................................................................................372
USB/SD Card Files Cleanup ......................................................................................................374
Syslog ................................................................................................................................................375
Network Troubleshooting...................................................................................................................375
Ethernet Capture ........................................................................................................................375
IP Ping ........................................................................................................................................376

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Traceroute...................................................................................................................................377
Signaling Troubleshooting .................................................................................................................377
PRI/SS7/MFC/R2 Signaling Trace..............................................................................................377
Analog Record Trace ..................................................................................................................378
E&M Immediate Record Trace....................................................................................................379
Service Check.............................................................................................................................380
Network Status ...........................................................................................................................380
EXPERIENCING THE UCM6510 SERIES IP PBX .................................382

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Table of Tables
Table 1: Technical Specifications ................................................................................................................32
Table 2: UCM6510 Equipment Packaging ..................................................................................................35
Table 3: LCD Menu Options ........................................................................................................................39
Table 4: UCM6510 LED Indicators..............................................................................................................40
Table 5: User Management – Create New User .........................................................................................47
Table 6: Operation Log Column Header .....................................................................................................51
Table 7: Change Binding Email option ........................................................................................................54
Table 8: UCM6510 Network SettingsBasic Settings................................................................................54
Table 9: UCM6510 Network Settings802.1X ...........................................................................................62
Table 10: UCM6510 Network SettingsStatic Routes...............................................................................62
Table 11: UCM6510 Network SettingsPort Forwarding ...........................................................................64
Table 12: UCM6510 SettingsNetwork SettingsOpenVPN....................................................................66
Table 13: UCM6510 Security SettingsStatic DefenseCurrent Service ................................................70
Table 14: Typical Firewall Settings ..............................................................................................................70
Table 15: Firewall Rule Settings..................................................................................................................71
Table 16: UCM6510 Firewall Dynamic Defense .........................................................................................72
Table 17: Fail2Ban Settings ........................................................................................................................75
Table 18: HTTP Server Settings..................................................................................................................84
Table 19: Email Settings..............................................................................................................................84
Table 20: Email Log.....................................................................................................................................88
Table 21: Auto Time Updating .....................................................................................................................89
Table 22: Create New Office Time ..............................................................................................................92
Table 23: Create New Holiday.....................................................................................................................93
Table 24: Auto Provision Settings .............................................................................................................103
Table 25: Global Policy Parameters – Localization...................................................................................107
Table 26: Global Policy Parameters – Phone Settings .............................................................................108
Table 27: Global Policy Parameters – Contact List...................................................................................109
Table 28: Global Policy Parameters – Maintenance .................................................................................110
Table 29: Global Policy Parameters – Network Settings ..........................................................................112
Table 30: Global Policy Parameters – Customization...............................................................................113
Table 31: Create New Template ................................................................................................................114
Table 32: Create New Model Template .....................................................................................................116
Table 33: SIP Extension Configuration Parameters – Basic Settings.......................................................132
Table 34: SIP Extension Configuration Parameters – Media....................................................................133
Table 35: SIP Extension Configuration Parameters – Features ...............................................................135
Table 36: SIP Extension Configuration Parameters – Specific Time ........................................................139
Table 37: IAX Extension Configuration Parameters – Basic Settings.......................................................139
Table 38: IAX Extension Configuration Parameters – Media....................................................................140

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Table 39: IAX Extension Configuration Parameters – Features ...............................................................141
Table 40: IAX Extension Configuration Parameters – Specific Time ........................................................143
Table 41: FXS Extension Configuration Parameters – Basic Settings .....................................................144
Table 42: FXS Extension Configuration Parameters – Media...................................................................145
Table 43: FXS Extension Configuration Parameters – Features ..............................................................146
Table 44: FXS Extension Configuration Parameters – Specific Time.......................................................148
Table 45: Batch Add SIP Extension Parameters.......................................................................................149
Table 46: Batch Add IAX Extension Parameters.......................................................................................152
Table 47: SIP Extensions Imported File Example .....................................................................................157
Table 48: IAX extensions Imported File Example .....................................................................................159
Table 49: FXS extensions Imported File Example ....................................................................................161
Table 50: Analog Trunk Configuration Parameters ...................................................................................169
Table 51: PSTN Detection for Analog Trunk .............................................................................................174
Table 52: Analog Hardware Configuration Parameters.............................................................................176
Table 53: Digital Hardware Configuration Parameters: E1 – PRI_NET/PRI_CPE ...................................179
Table 54: Digital Hardware Configuration Parameters: E1 - SS7 .............................................................181
Table 55: Digital Hardware Configuration Parameters: E1 - MFC/R2 ......................................................182
Table 56: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE................................184
Table 57: Digital Hardware Configuration Parameters: T1/J1 - SS7.........................................................186
Table 58: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink...........................187
Table 59: Digital Trunk Configuration Parameters ....................................................................................188
Table 60: Data Trunk Configuration Parameters.......................................................................................192
Table 61: Create New SIP Trunk...............................................................................................................193
Table 62: SIP Register Trunk Configuration Parameters ..........................................................................194
Table 63: SIP Peer Trunk Configuration Parameters ................................................................................198
Table 64: Create New IAX Trunk...............................................................................................................201
Table 65: IAX Register Trunk Configuration Parameters ..........................................................................201
Table 66: IAX Peer Trunk Configuration Parameters ................................................................................202
Table 67: SLA Station Configuration Parameters .....................................................................................205
Table 68: Outbound Route Configuration Parameters..............................................................................208
Table 69: Outbound Routes/PIN Group ....................................................................................................211
Table 70: Inbound Rule Configuration Parameters ...................................................................................214
Table 71: Conference Bridge Configuration Parameters ..........................................................................222
Table 72: Conference Settings ..................................................................................................................223
Table 73: Conference Caller IVR Menu ....................................................................................................226
Table 74: Conference Schedule Parameters ............................................................................................228
Table 75: IVR Configuration Parameters ..................................................................................................233
Table 76: Voicemail Settings .....................................................................................................................242
Table 77: Voicemail IVR Menu ..................................................................................................................243
Table 78: Voicemail Email Settings ...........................................................................................................245
Table 79: Voicemail Group Settings ..........................................................................................................246

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Table 80: Ring Group Parameters ............................................................................................................247
Table 81: Paging/Intercom Group Configuration Parameters ...................................................................252
Table 82: Call Queue Configuration Parameters ......................................................................................254
Table 83: Call Center Parameters.............................................................................................................259
Table 84: Switchboard Parameters ...........................................................................................................261
Table 85: PIN Group..................................................................................................................................265
Table 86: FAX/T.38 Settings......................................................................................................................270
Table 87: SIP Presence Status .................................................................................................................279
Table 88: Follow Me Settings ....................................................................................................................281
Table 89: Follow Me Options.....................................................................................................................282
Table 90: DISA Settings ............................................................................................................................284
Table 91: Callback Configuration Parameters...........................................................................................286
Table 92: Event List Settings.....................................................................................................................289
Table 93: UCM6510 Feature Codes .........................................................................................................298
Table 94: PBX Settings /General ..............................................................................................................305
Table 95: Internal Options/Jitter Buffer......................................................................................................309
Table 96: Internal Options/RTP Settings ...................................................................................................309
Table 97: Internal Options/Payload ...........................................................................................................310
Table 98: IAX Settings/General.................................................................................................................311
Table 99: IAX Settings/Registration ..........................................................................................................311
Table 100: IAX Settings/Static Defense ....................................................................................................312
Table 101: SIP Settings/General ...............................................................................................................313
Table 102: SIP Settings/Misc ....................................................................................................................313
Table 103: SIP Settings/Session Timer.....................................................................................................314
Table 104: SIP Settings/TCP and TLS ......................................................................................................315
Table 105: SIP Settings/NAT.....................................................................................................................316
Table 106: SIP Settings/ToS......................................................................................................................316
Table 107: SugarCRM Settings.................................................................................................................321
Table 108: Salesforce Settings..................................................................................................................323
Table 109: PMS Supported Features ........................................................................................................326
Table 110: PMS Basic Settings .................................................................................................................327
Table 111: PMS Wake up Service .............................................................................................................329
Table 112: Create New Mini Bar................................................................................................................330
Table 113: Create New Maid .....................................................................................................................331
Table 114: Wakeup Service.......................................................................................................................334
Table 115: Announcements Center Setting...............................................................................................335
Table 116: Group Setting...........................................................................................................................336
Table 117: Trunk Status.............................................................................................................................340
Table 118: Extension Status......................................................................................................................341
Table 119: Interface Status Indicators .......................................................................................................342
Table 120: System StatusGeneral .........................................................................................................344

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Table 121: System StatusNetwork.........................................................................................................345
Table 122: CDR Filter Criteria ...................................................................................................................351
Table 123: CDR Statistics Filter Criteria....................................................................................................358
Table 124: CDR API Configuration Files ...................................................................................................359
Table 125: Network Upgrade Configuration ..............................................................................................365
Table 126: Data Sync Configuration .........................................................................................................370
Table 127: Cleaner Configuration .............................................................................................................373
Table 128: USB/SD Card Files Cleanup ...................................................................................................374
Table 129: Ethernet Capture .....................................................................................................................376

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Table of Figures
Figure 1: UCM6510 Front View...................................................................................................................35
Figure 2: UCM6510 Back View ...................................................................................................................35
Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out .............................................................................36
Figure 4: UCM6510 Web GUI Login Page..................................................................................................41
Figure 5: Default Random Password ..........................................................................................................42
Figure 6: UCM6510 Setup Wizard ..............................................................................................................43
Figure 7: UCM6510 Web GUI Language....................................................................................................44
Figure 8: UCM6510 Web GUI: Apply Changes...........................................................................................44
Figure 9: User Management Page Display .................................................................................................46
Figure 10: Create New User .......................................................................................................................47
Figure 11: User Management – New Users................................................................................................48
Figure 12: General User..............................................................................................................................49
Figure 13: Create New Custom Privilege....................................................................................................50
Figure 14: Multiple User Operation Error Prompt .......................................................................................50
Figure 15: Operation Logs ..........................................................................................................................51
Figure 16: Operation Logs Filter .................................................................................................................52
Figure 17: Change Password......................................................................................................................53
Figure 18: Change Binding Email ...............................................................................................................53
Figure 19: UCM6510 Network Interface Method: Route.............................................................................58
Figure 20: UCM6510 Network Interface Method: Switch............................................................................58
Figure 21: UCM6510 Network Interface Method: Dual...............................................................................59
Figure 22: DHCP Client List ........................................................................................................................59
Figure 23: Add MAC Address Bind .............................................................................................................60
Figure 24: Batch Add MAC Address Bind ...................................................................................................60
Figure 25: UCM6510 Using 802.1X as Client .............................................................................................61
Figure 26: UCM6510 Using 802.1X EAP-MD5 ...........................................................................................61
Figure 27: UCM6510 Static Route Sample.................................................................................................63
Figure 28: UCM6510 Static Route Configuration........................................................................................64
Figure 29: Create New Port Forwarding .....................................................................................................65
Figure 30: UCM6510 Port Forwarding Configuration .................................................................................65
Figure 31: GXP2160 Web Access Using UCM6510 Port Forwarding ........................................................66
Figure 32: OpenVPN feature on the UCM6510 ..........................................................................................67
Figure 33: Register Domain Name on noip.com.........................................................................................68
Figure 34: UCM6510 DDNS Setting ...........................................................................................................68
Figure 35: Using Domain Name to Connect to UCM6510..........................................................................69
Figure 36: Create New Firewall Rule ..........................................................................................................71
Figure 37: Configure Dynamic Defense......................................................................................................73
Figure 38: Fail2ban Settings .......................................................................................................................74

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Figure 39: SSH Access ...............................................................................................................................76
Figure 40: LDAP Server Configurations......................................................................................................77
Figure 41: Default LDAP Phonebook DN....................................................................................................77
Figure 42: Default LDAP Phonebook Attributes..........................................................................................78
Figure 43: Add LDAP Phonebook ...............................................................................................................78
Figure 44: Edit LDAP Phonebook ...............................................................................................................79
Figure 45: Import Phonebook......................................................................................................................79
Figure 46: Phonebook CSV File Format .....................................................................................................80
Figure 47: LDAP Phonebook After Import...................................................................................................80
Figure 48: Export Selected LDAP Phonebook............................................................................................81
Figure 49: LDAP Client Configurations .......................................................................................................82
Figure 50: GXP2170 LDAP Phonebook Configuration ...............................................................................83
Figure 51: UCM6510 Email Settings...........................................................................................................85
Figure 52: UCM6510 Email Settings: Send Test Email...............................................................................86
Figure 53: Email Templates.........................................................................................................................86
Figure 54: Conference Schedule Template.................................................................................................87
Figure 55: Email Send log...........................................................................................................................88
Figure 56: Email Logs .................................................................................................................................89
Figure 57: Set Time Manually .....................................................................................................................90
Figure 58: Create New Office Time.............................................................................................................91
Figure 59: System SettingsTime SettingsOffice Time..........................................................................92
Figure 60: Create New Holiday ...................................................................................................................93
Figure 61: System SettingsTime SettingsHoliday................................................................................94
Figure 62: PBX SettingsRecordings Storage ..........................................................................................95
Figure 63: Recordings Storage Prompt Information ...................................................................................95
Figure 64: Recording Storage Category .....................................................................................................96
Figure 65: Login Timeout Settings ..............................................................................................................97
Figure 66: Google Service Settings: OAuth2.0 Authentication ...................................................................98
Figure 67: Google Service: New Project.....................................................................................................98
Figure 68: Google Service: Create new credential .....................................................................................99
Figure 69: Google Service: OAuth2.0 login ................................................................................................99
Figure 70: Zero Config Configuration Architecture for End Point Device .................................................101
Figure 71: UCM6510 Zero Config .............................................................................................................102
Figure 72: Auto Provision Settings............................................................................................................103
Figure 73: Auto Discover...........................................................................................................................105
Figure 74: Discovered Devices .................................................................................................................105
Figure 75: Managing Discovered Devices ................................................................................................106
Figure 76: Global Policy Categories .........................................................................................................107
Figure 77: Edit Global Template................................................................................................................115
Figure 78: Edit Model Template ................................................................................................................117
Figure 79: Template Management ............................................................................................................118

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Figure 80: Upload Model Template Manually............................................................................................119
Figure 81: Create New Device ..................................................................................................................120
Figure 82: Manage Devices ......................................................................................................................120
Figure 83: Edit Device...............................................................................................................................121
Figure 84: Edit Customize Device Settings...............................................................................................122
Figure 85: Add P Value in Customize Device Settings .............................................................................123
Figure 86: Modify Selected Devices–Same Model ...................................................................................124
Figure 87: Modify Selected Devices—Different Models............................................................................125
Figure 88: Device List in Zero Config........................................................................................................126
Figure 89: Zero Config Sample – Global Policy........................................................................................127
Figure 90: Zero Config Sample – Device Preview 1.................................................................................128
Figure 91: Zero Config Sample – Device Preview 2.................................................................................129
Figure 92: Zero Config Sample – Device Preview 3.................................................................................130
Figure 93: Create New Device ..................................................................................................................131
Figure 94: Manage Extensions .................................................................................................................154
Figure 95: Export Extensions ....................................................................................................................155
Figure 96: Export Extensions ....................................................................................................................156
Figure 97: Import File ................................................................................................................................157
Figure 98: Import Error..............................................................................................................................163
Figure 99: E-mail Notification Prompt Information ....................................................................................163
Figure 100: E-mail Notification: Account Registration Information and QR Code ....................................164
Figure 101: E-mail Notification LDAP Client Information and QR Code ...................................................164
Figure 102: Multiple Registrations per Extension .....................................................................................165
Figure 103: Extension - Concurrent Registration......................................................................................165
Figure 104: SMS Message Support ..........................................................................................................166
Figure 105: Edit Extension Group .............................................................................................................167
Figure 106: Select Extension Group in Outbound Route..........................................................................168
Figure 107: UCM6510 FXO Tone Settings ...............................................................................................172
Figure 108: UCM6510 PSTN Detection....................................................................................................172
Figure 109: UCM6510 PSTN Detection: Auto Detect ...............................................................................173
Figure 110: UCM6510 PSTN Detection: Semi-Auto Detect......................................................................173
Figure 111: FXS Ports Signaling Preference ............................................................................................175
Figure 112: FXO Ports ACIM Settings ......................................................................................................175
Figure 113: Dahdi Settings........................................................................................................................177
Figure 114: Digital Hardware Configuration ..............................................................................................178
Figure 115: Troubleshooting Digital Trunks...............................................................................................190
Figure 116: Data Trunk Web Page............................................................................................................191
Figure 117: Data Trunk Configuration .......................................................................................................191
Figure 118: DOD extension selection .......................................................................................................204
Figure 119: Edit DOD ................................................................................................................................204
Figure 120: SLA Station ............................................................................................................................205

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Figure 121: Enable SLA Mode for Analog Trunk.......................................................................................206
Figure 122: Analog Trunk with SLA Mode Enabled ..................................................................................206
Figure 123: SLA Example - SLA Station ...................................................................................................207
Figure 124: SLA Example - MPK Configuration........................................................................................207
Figure 125: Create New PIN Group..........................................................................................................212
Figure 126: PIN members .........................................................................................................................212
Figure 127: Outbound PIN ........................................................................................................................213
Figure 128: CDR Record...........................................................................................................................213
Figure 129: Country Codes .......................................................................................................................214
Figure 130: Inbound Route feature: Prepend ...........................................................................................218
Figure 131: Inbound Route - Multiple Mode..............................................................................................219
Figure 132: Blacklist Configuration Parameters........................................................................................221
Figure 133: Blacklist csv File.....................................................................................................................221
Figure 134: Conference ............................................................................................................................224
Figure 135: Conference Invitation From Web GUI....................................................................................225
Figure 136: Conference Recording ...........................................................................................................227
Figure 137: Conference Schedule ............................................................................................................231
Figure 138: Create New IVR .....................................................................................................................232
Figure 139: Key Pressing Events..............................................................................................................235
Figure 140: Black/White List .....................................................................................................................236
Figure 141: Click on Prompt to Create IVR Prompt ..................................................................................237
Figure 142: Language Settings for Voice Prompt .....................................................................................239
Figure 143: Voice Prompt Package List....................................................................................................239
Figure 144: New Voice Prompt Language Added .....................................................................................240
Figure 145: Upload Single Voice Prompt for Entire Language Pack ........................................................240
Figure 146: Voicemail Settings..................................................................................................................241
Figure 147: Voicemail Count.....................................................................................................................244
Figure 148: Voicemail Email Settings .......................................................................................................245
Figure 149: Voicemail Group.....................................................................................................................246
Figure 150: Ring Group.............................................................................................................................247
Figure 151: Ring Group Configuration ......................................................................................................249
Figure 152: Sync LDAP Server option ......................................................................................................250
Figure 153: Manually Sync LDAP Server .................................................................................................251
Figure 154: Ring Group Remote Extension ..............................................................................................251
Figure 155: Paging/Intercom Group..........................................................................................................252
Figure 156: Page/Intercom Group Settings ..............................................................................................253
Figure 157: Call Queue .............................................................................................................................254
Figure 158: Static Agents limitation...........................................................................................................257
Figure 159: Agent Login Settings..............................................................................................................258
Figure 160: Call Queue Statistics .............................................................................................................260
Figure 161: Call Queue Switchboard ........................................................................................................261