Grandstream Networks UCM6100 Series User manual

Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

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UCM6100 Series User Manual
COPYRIGHT
©2017 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.

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UCM6100 Series User Manual
GNU GPL INFORMATION
UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM6100 Series User Manual
Table of Content
DOCUMENT PURPOSE...........................................................................22
CHANGE LOG .........................................................................................23
Firmware Version 1.0.14.23.................................................................................................................23
Firmware Version 1.0.14.21.................................................................................................................23
Firmware Version 1.0.13.14.................................................................................................................23
Firmware Version 1.0.12.19.................................................................................................................24
Firmware Version 1.0.11.27.................................................................................................................25
Firmware Version 1.0.10.44.................................................................................................................26
Firmware Version 1.0.10.39.................................................................................................................26
Firmware Version 1.0.9.26...................................................................................................................26
Firmware Version 1.0.9.25...................................................................................................................27
Firmware Version 1.0.9.23...................................................................................................................27
Firmware Version 1.0.8.12...................................................................................................................28
Firmware Version 1.0.7.11...................................................................................................................28
Firmware Version 1.0.6.11...................................................................................................................29
Firmware Version 1.0.6.10...................................................................................................................29
Firmware Version 1.0.5.19...................................................................................................................29
Firmware Version 1.0.5.14...................................................................................................................30
Firmware Version 1.0.4.7.....................................................................................................................30
Firmware Version 1.0.3.13...................................................................................................................31
Firmware Version 1.0.2.21...................................................................................................................31
Firmware Version 1.0.1.22...................................................................................................................32
WELCOME...............................................................................................33
PRODUCT OVERVIEW............................................................................34
Technical Specifications ......................................................................................................................34
INSTALLATION ........................................................................................37
Equipment Packaging..........................................................................................................................37
Connect Your UCM6100......................................................................................................................37
Connect The UCM6102................................................................................................................37
Connect The UCM6104................................................................................................................38
Connect The UCM6108................................................................................................................39
Connect The UCM6116 ................................................................................................................40

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Safety Compliances.............................................................................................................................41
Warranty ..............................................................................................................................................41
GETTING STARTED ................................................................................42
Use The LCD Menu .............................................................................................................................42
Use The LED Indicators ......................................................................................................................44
Use The Web GUI ...............................................................................................................................45
Access Web GUI ..........................................................................................................................45
Setup Wizard ................................................................................................................................46
Web GUI Configurations...............................................................................................................47
Web GUI Languages ....................................................................................................................47
Save and Apply Changes .............................................................................................................48
Make your First Call.............................................................................................................................48
SYSTEM SETTINGS ................................................................................49
Network Settings .................................................................................................................................49
Basic Settings ...............................................................................................................................49
DHCP Client List...........................................................................................................................57
802.1X ..........................................................................................................................................58
Static Routes ................................................................................................................................60
Port Forwarding (UCM6102 only).................................................................................................62
OpenVPN......................................................................................................................................64
DDNS Settings .............................................................................................................................66
Security Settings..................................................................................................................................68
Static Defense ..............................................................................................................................68
Dynamic Defense .........................................................................................................................70
Fail2ban ........................................................................................................................................72
SSH Access..................................................................................................................................74
LDAP Server........................................................................................................................................75
LDAP Server Configurations ........................................................................................................76
LDAP Phonebook .........................................................................................................................77
LDAP Client Configurations..........................................................................................................80
HTTP Server........................................................................................................................................82
Email....................................................................................................................................................83
Email Settings...............................................................................................................................83
Email Templates ...........................................................................................................................84
Email Send Log ............................................................................................................................86
Time Settings.......................................................................................................................................87
Auto Time Updating ......................................................................................................................87
Set Time Manually ........................................................................................................................88
Office Time ...................................................................................................................................89

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Holiday..........................................................................................................................................90
NTP Server ..........................................................................................................................................92
Recordings Storage.............................................................................................................................92
Google Service Settings Support ........................................................................................................94
PROVISIONING .......................................................................................97
Overview..............................................................................................................................................97
Configuration Architecture for End Point Device .................................................................................97
Auto Provisioning Settings...................................................................................................................99
Discovery ...........................................................................................................................................102
Global Configuration ..........................................................................................................................104
Global Policy...............................................................................................................................104
Global Templates........................................................................................................................ 112
Model Configuration ..........................................................................................................................114
Model Templates ........................................................................................................................114
Model Update .............................................................................................................................116
Device Configuration .........................................................................................................................117
Create New Device..................................................................................................................... 117
Manage Devices ......................................................................................................................... 118
Sample Application ............................................................................................................................125
EXTENSIONS.........................................................................................130
Create New User ...............................................................................................................................130
Create New SIP Extension .........................................................................................................130
Create New IAX Extension .........................................................................................................138
Create New FXS Extension........................................................................................................142
Batch Add Extensions........................................................................................................................147
Batch Add SIP Extensions ..........................................................................................................147
Batch Add IAX Extensions..........................................................................................................150
Search and Edit Extension ................................................................................................................152
Export Extensions..............................................................................................................................153
Import Extensions ..............................................................................................................................154
E-mail Notification..............................................................................................................................161
Multiple Registrations per Extension .................................................................................................162
SMS Message Support......................................................................................................................164
EXTENSION GROUPS...........................................................................165
Configure Extension Groups .............................................................................................................165
Using Extension Groups....................................................................................................................166

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ANALOG TRUNKS ................................................................................167
Analog Trunk Configuration ...............................................................................................................167
PSTN Detection .................................................................................................................................170
VOIP TRUNKS .......................................................................................173
Direct Outward Dialing (DOD) ...........................................................................................................183
SLA STATION ........................................................................................185
Create/Edit SLA Station.....................................................................................................................185
Sample Configuration ........................................................................................................................186
CALL ROUTES ......................................................................................188
Outbound Routes ..............................................................................................................................188
Configuring Outbound Routes ....................................................................................................188
Outbound Blacklist......................................................................................................................191
PIN Groups .................................................................................................................................192
Inbound Routes .................................................................................................................................194
Inbound Rule Configurations ......................................................................................................194
Inbound Route: Prepend Example .............................................................................................196
Inbound Route: Multiple Mode ...................................................................................................197
Fax Intelligent Route...................................................................................................................199
Fax with Two Media ....................................................................................................................199
Blacklist Configurations ..............................................................................................................199
CONFERENCE BRIDGE........................................................................201
Conference Bridge Configurations .............................................................................................201
Join a Conference Call ...............................................................................................................203
Invite Other Parties to Join Conference .....................................................................................204
During The Conference ..............................................................................................................205
Record Conference ....................................................................................................................206
CONFERENCE SCHEDULE ..................................................................207
Conference Schedule Configuration .................................................................................................207
IVR .........................................................................................................211
Configure IVR .................................................................................................................................... 211

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Black/White List in IVR ......................................................................................................................214
Create Custom Prompt......................................................................................................................216
LANGUAGE SETTINGS FOR VOICE PROMPT ....................................217
Download and Install Voice Prompt Package....................................................................................217
Customize Specific Prompt ...............................................................................................................219
VOICEMAIL............................................................................................220
Configure Voicemail...........................................................................................................................220
Access Voicemail...............................................................................................................................222
Extension Voicemail Count................................................................................................................223
Voicemail Email Settings ...................................................................................................................223
Configure Voicemail Group................................................................................................................224
RING GROUP.........................................................................................226
Configure Ring Group........................................................................................................................226
Remote Extension in Ring Group......................................................................................................228
PAGING AND INTERCOM GROUP .......................................................231
Configure Paging/Intercom Group.....................................................................................................231
CALL QUEUE ........................................................................................233
Configure Call Queue ........................................................................................................................233
Call Center Settings & Enhancement................................................................................................237
Queue Statistics ................................................................................................................................239
Switchboard .......................................................................................................................................240
PICKUP GROUPS..................................................................................242
Configure Pickup Groups ..................................................................................................................242
Configure Pickup Feature Code ........................................................................................................242
MUSIC ON HOLD...................................................................................244
FAX SERVER .........................................................................................247
Configure Fax/T.38 ............................................................................................................................247
Receiving Fax ....................................................................................................................................249

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Sample Configuration to Receive Fax from PSTN Line .............................................................249
Sample Configuration for Fax-To-Email .....................................................................................251
Fax Sending.......................................................................................................................................252
BUSY CAMP-ON....................................................................................254
PRESENCE............................................................................................255
FOLLOW ME..........................................................................................257
SPEED DIAL ..........................................................................................259
DISA.......................................................................................................260
CALLBACK............................................................................................262
BLF AND EVENT LIST...........................................................................263
BLF ....................................................................................................................................................263
Event List ...........................................................................................................................................263
DIAL BY NAME ......................................................................................266
Dial By Name Configuration ..............................................................................................................266
ACTIVE CALLS AND MONITOR ...........................................................269
Active Calls Status.............................................................................................................................269
Hang Up Active Calls.........................................................................................................................271
Call Monitor........................................................................................................................................271
CALL FEATURES ..................................................................................273
Feature Codes ...................................................................................................................................273
Call Recording ...................................................................................................................................278
Call Park ............................................................................................................................................279
Park a Call ..................................................................................................................................279
Retrieve Parked Call...................................................................................................................279
Enable Spy ........................................................................................................................................280
PBX INTERNAL OPTIONS ....................................................................281

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PBX Settings/General........................................................................................................................281
PBX Settings/Custom Prompt ...........................................................................................................283
Record New Custom Prompt......................................................................................................283
Upload Custom Prompt ..............................................................................................................284
Download All Custom Prompt.....................................................................................................284
PBX Settings/Jitter Buffer ..................................................................................................................285
PBX Settings/RTP Settings ...............................................................................................................285
PBX Settings/Payload .......................................................................................................................286
IAX SETTINGS.......................................................................................287
IAX Settings/General .........................................................................................................................287
IAX Settings/Registration...................................................................................................................287
IAX Settings/Security.........................................................................................................................288
SIP SETTINGS .......................................................................................289
SIP Settings/General .........................................................................................................................289
SIP Settings/Misc...............................................................................................................................289
SIP Settings/Session Timer ...............................................................................................................290
SIP Settings/TCP and TLS ................................................................................................................291
SIP Settings/NAT ...............................................................................................................................292
SIP Settings/TOS...............................................................................................................................292
Transparent Call-Info header.............................................................................................................294
INTERFACE SETTINGS.........................................................................295
CTI SERVER ..........................................................................................298
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............299
PMS INTEGRATION...............................................................................300
HMobile PMS Connector ...................................................................................................................300
Mitel PMS ..........................................................................................................................................301
Configuration .....................................................................................................................................302
Basic Settings .............................................................................................................................302
PMS Features....................................................................................................................................302
Room Status ...............................................................................................................................302
Wakeup Service..........................................................................................................................304
Mini Bar.......................................................................................................................................305

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CRM INTEGRATION ..............................................................................308
SugarCRM .........................................................................................................................................308
Salesforce CRM ................................................................................................................................310
WAKEUP SERVICE ...............................................................................312
WakeUp Service using admin login...................................................................................................312
WakeUp service from User portal......................................................................................................313
WakeUp service using feature code..................................................................................................313
ANNOUNCEMENTS CENTER ...............................................................314
Announcements Center Settings.......................................................................................................314
Group Settings...................................................................................................................................315
STATUS AND REPORTING ...................................................................317
PBX Status ........................................................................................................................................317
Trunks .........................................................................................................................................317
Extensions ..................................................................................................................................319
Interfaces Status.........................................................................................................................320
System Status....................................................................................................................................321
General .......................................................................................................................................321
Network.......................................................................................................................................322
Storage Usage............................................................................................................................322
Resource Usage .........................................................................................................................323
System Events...................................................................................................................................324
Alert Events List..........................................................................................................................324
Alert Log .....................................................................................................................................326
Alert Contact ...............................................................................................................................327
CDR ...................................................................................................................................................327
CDR Improvement ......................................................................................................................332
Downloaded CDR File ................................................................................................................333
Statistics .....................................................................................................................................334
Recording Files...........................................................................................................................336
API Configuration .......................................................................................................................336
USER PORTAL ......................................................................................338
Basic Information...............................................................................................................................340
Personal Data ....................................................................................................................................340
Value-added Features .......................................................................................................................340

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MAINTENANCE .....................................................................................341
User Management .............................................................................................................................341
User Information .........................................................................................................................341
Custom Privilege ........................................................................................................................342
Concurrent Multi-User Login.......................................................................................................344
Operation Log .............................................................................................................................344
Change Password ......................................................................................................................346
Change Binding Email ................................................................................................................347
Login Settings .............................................................................................................................348
Upgrading ..........................................................................................................................................349
Upgrading via Network ...............................................................................................................349
Upgrading via Local Upload .......................................................................................................351
No Local Firmware Servers ........................................................................................................352
Backup...............................................................................................................................................353
Backup/Restore ..........................................................................................................................353
Data Sync ...................................................................................................................................355
Restore Configuration from Backup File ....................................................................................357
System Cleanup/Reset ......................................................................................................................358
Reset and Reboot.......................................................................................................................358
Cleaner .......................................................................................................................................358
USB/SD Card Files Cleanup ......................................................................................................360
Syslog ................................................................................................................................................361
Network Troubleshooting...................................................................................................................361
Ethernet Capture ........................................................................................................................361
IP Ping ........................................................................................................................................362
Traceroute...................................................................................................................................363
Signaling Troubleshooting .................................................................................................................364
Analog Record Trace ..................................................................................................................364
Service Check ............................................................................................................................365
Network Status ...........................................................................................................................366
EXPERIENCING THE UCM6100 SERIES IP PBX .................................367

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Table of Tables
Table 1: Technical Specifications ................................................................................................................34
Table 2: UCM6102/UCM6104 Equipment Packaging.................................................................................37
Table 3: LCD Menu Options ........................................................................................................................43
Table 4: UCM6102/UCM6104 LED Indicators ............................................................................................44
Table 5: UCM6108/UCM6116 LED Indicators.............................................................................................44
Table 6: UCM6102 Network SettingsBasic Settings................................................................................49
Table 7: UCM6104 Network SettingsBasic Settings................................................................................53
Table 8: UCM6108/UCM6116 Network SettingsBasic Settings ..............................................................54
Table 9: UCM6100 Network Settings802.1X ...........................................................................................60
Table 10: UCM6100 Network SettingsStatic Routes ...............................................................................60
Table 11: UCM6102 Network SettingsPort Forwarding ...........................................................................62
Table 12: UCM6100 System SettingsNetwork SettingsOpenVPN ......................................................64
Table 13: UCM6100 FirewallStatic DefenseCurrent Service ...............................................................68
Table 14: Typical Firewall Settings ..............................................................................................................69
Table 15: Firewall Rule Settings..................................................................................................................70
Table 16: UCM6100 Firewall Dynamic Defense .........................................................................................71
Table 17: Fail2Ban Settings ........................................................................................................................74
Table 18: HTTP Server Settings..................................................................................................................83
Table 19: Email Settings..............................................................................................................................83
Table 20: Email Log.....................................................................................................................................86
Table 21: Time Auto Updating .....................................................................................................................87
Table 22: Create New Office Time ..............................................................................................................90
Table 23: Create New Holiday.....................................................................................................................91
Table 24: Auto Provision Settings .............................................................................................................101
Table 25: Global Policy ParametersLocalization ...................................................................................106
Table 26: Global Policy ParametersPhone Settings..............................................................................106
Table 27: Global Policy ParametersContact List ...................................................................................107
Table 28: Global Policy ParametersMaintenance..................................................................................109
Table 29: Global Policy ParametersNetwork Settings...........................................................................110
Table 30: Global Policy ParametersCustomization ............................................................................... 111
Table 31: Create New Template ................................................................................................................ 112
Table 32: Create New Model Template .....................................................................................................114
Table 33: SIP Extension Configuration ParametersBasic Settings .......................................................131
Table 34: SIP Extension Configuration ParametersMedia ....................................................................132
Table 35: SIP Extension Configuration ParametersFeatures ................................................................133
Table 36: SIP Extension Configuration ParametersSpecific Time.........................................................137
Table 37: IAX Extension Configuration ParametersBasic Settings .......................................................138
Table 38: IAX Extension Configuration ParametersMedia ....................................................................139
Table 39: IAX Extension Configuration ParametersFeatures................................................................140
Table 40: IAX Extension Configuration ParametersSpecific Time.........................................................142

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Table 41: FXS Extension Configuration ParametersBasic Settings ......................................................142
Table 42: FXS Extension Configuration ParametersMedia ...................................................................143
Table 43: FXS Extension Configuration ParametersFeatures...............................................................145
Table 44: FXS Extension Configuration ParametersSpecific Time .......................................................147
Table 45: Batch Add SIP Extension Parameters.......................................................................................147
Table 46: Batch Add IAX Extension Parameters.......................................................................................150
Table 47: SIP extensions Imported File Example .....................................................................................155
Table 48: IAX extensions Imported File Example .....................................................................................157
Table 49: FXS extensions Imported File Example ....................................................................................159
Table 50: Analog Trunk Configuration Parameters ...................................................................................167
Table 51: PSTN Detection for Analog Trunk .............................................................................................172
Table 52: Create New SIP Trunk...............................................................................................................173
Table 53: SIP Register Trunk Configuration Parameters ..........................................................................174
Table 54: SIP Peer Trunk Configuration Parameters ................................................................................178
Table 55: Create New IAX Trunk...............................................................................................................180
Table 56: IAX Register Trunk Configuration Parameters ..........................................................................181
Table 57: IAX Peer Trunk Configuration Parameters ................................................................................182
Table 58: SLA Station Configuration Parameters .....................................................................................185
Table 59: Outbound Route Configuration Parameters..............................................................................188
Table 60: PIN Group..................................................................................................................................192
Table 61: Inbound Rule Configuration Parameters ...................................................................................194
Table 62: Conference Bridge Configuration Parameters ..........................................................................201
Table 63: Conference Settings..................................................................................................................203
Table 64: Conference Caller IVR Menu ....................................................................................................205
Table 65: Conference Schedule Parameters ............................................................................................207
Table 66: IVR Configuration Parameters ..................................................................................................212
Table 67: Voicemail Settings .....................................................................................................................221
Table 68: Voicemail IVR Menu ..................................................................................................................222
Table 69: Voicemail Email Settings ...........................................................................................................224
Table 70: Voicemail Group Settings ..........................................................................................................225
Table 71: Ring Group Parameters ............................................................................................................226
Table 72: Paging/Intercom Group Configuration Parameters ...................................................................231
Table 73: Call Queue Configuration Parameters ......................................................................................233
Table 74: Static Agents limitation ..............................................................................................................236
Table 75: Call Center Parameters.............................................................................................................238
Table 76: Switchboard Parameters ...........................................................................................................240
Table 77: FAX/T.38 Settings ......................................................................................................................248
Table 78: SIP Presence Status .................................................................................................................256
Table 79: Follow Me Settings ....................................................................................................................258
Table 80: Follow Me Options.....................................................................................................................258
Table 81: DISA Settings ............................................................................................................................261
Table 82: Callback Configuration Parameters...........................................................................................262

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Table 83: Event List Settings.....................................................................................................................263
Table 84: UCM6100 Feature Codes .........................................................................................................273
Table 85: Internal Options/General ...........................................................................................................281
Table 86: Internal Options/Jitter Buffer......................................................................................................285
Table 87: Internal Options/RTP Settings ...................................................................................................285
Table 88: Internal Options/Payload ...........................................................................................................286
Table 89: IAX Settings/General.................................................................................................................287
Table 90: IAX Settings/Registration ..........................................................................................................287
Table 91: IAX Settings/Static Defense ......................................................................................................288
Table 92: SIP Settings/General .................................................................................................................289
Table 93: SIP Settings/Misc ......................................................................................................................289
Table 94: SIP Settings/Session Timer.......................................................................................................290
Table 95: SIP Settings/TCP and TLS ........................................................................................................291
Table 96: SIP Settings/NAT .......................................................................................................................292
Table 97: SIP Settings/ToS........................................................................................................................292
Table 98: PBX Interface Settings ..............................................................................................................296
Table 99: PMS Supported Features..........................................................................................................301
Table 100: PMS Basic Settings.................................................................................................................302
Table 101: PMS Wake up Service.............................................................................................................304
Table 102: Create New Mini Bar ...............................................................................................................305
Table 103: Create New Maid.....................................................................................................................306
Table 104: SugarCRM Settings.................................................................................................................309
Table 105: Salesforce Settings..................................................................................................................310
Table 106: Wakeup Service ......................................................................................................................313
Table 107: Announcements Center Settings.............................................................................................314
Table 108: Group Settings.........................................................................................................................315
Table 109: Trunk Status ............................................................................................................................318
Table 110: Extension Status......................................................................................................................319
Table 111: Interface Status Indicators .......................................................................................................320
Table 112: System StatusGeneral .........................................................................................................321
Table 113: System StatusNetwork.........................................................................................................322
Table 114: CDR Filter Criteria ...................................................................................................................328
Table 115: CDR Statistics Filter Criteria ....................................................................................................335
Table 116: API Configuration Files ............................................................................................................336
Table 117: User ManagementCreate New User....................................................................................342
Table 118: Operation Log Column Header................................................................................................345
Table 119: Change Binding Email option ..................................................................................................347
Table 120: Network Upgrade Configuration ..............................................................................................350
Table 121: Data Sync Configuration .........................................................................................................356
Table 122: Cleaner Configuration .............................................................................................................359
Table 123: USB/SD Card Files Cleanup ...................................................................................................360
Table 124: Ethernet Capture .....................................................................................................................362

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Table of Figures
Figure 1: UCM6102 Front View...................................................................................................................37
Figure 2: UCM6102 Back View ...................................................................................................................38
Figure 3: UCM6104 Front View...................................................................................................................38
Figure 4: UCM6104 Back View ...................................................................................................................39
Figure 5: UCM6108 Front View...................................................................................................................40
Figure 6: UCM6108 Back View ...................................................................................................................40
Figure 7: UCM6116 Front View...................................................................................................................40
Figure 8: UCM6116 Back View ...................................................................................................................40
Figure 9: UCM6104 Web GUI Login Page..................................................................................................45
Figure 10: UCM6100 Setup Wizard ............................................................................................................46
Figure 11: UCM6100 Web GUI Language ..................................................................................................47
Figure 12: UCM6102 Network Interface Method: Route.............................................................................55
Figure 13: UCM6102 Network Interface Method: Switch............................................................................56
Figure 14: UCM6102 Network Interface Method: Dual...............................................................................57
Figure 15: DHCP Client List ........................................................................................................................57
Figure 16: Add MAC Address Bind .............................................................................................................58
Figure 17: Batch Add MAC Address Bind ...................................................................................................58
Figure 18: UCM6100 Using 802.1X as Client .............................................................................................59
Figure 19: UCM6100 Using 802.1X EAP-MD5 ...........................................................................................59
Figure 20: UCM6104 Static Route Sample.................................................................................................61
Figure 21: UCM6104 Static Route Configuration........................................................................................62
Figure 22: Create New Port Forwarding .....................................................................................................63
Figure 23: UCM6102 Port Forwarding Configuration .................................................................................64
Figure 24: GXP2160 Web Access Using UCM6102 Port Forwarding ........................................................64
Figure 25: OpenVPN feature on the UCM6100 ..........................................................................................65
Figure 26: Register Domain Name on noip.com.........................................................................................66
Figure 27: UCM6100 DDNS Setting ...........................................................................................................67
Figure 28: Using Domain Name to Connect to UCM6100..........................................................................67
Figure 29: Create New Firewall Rule ..........................................................................................................69
Figure 30: Configure Dynamic Defense......................................................................................................72
Figure 31: Fail2ban Settings .......................................................................................................................73
Figure 32: SSH Access ...............................................................................................................................75
Figure 33: LDAP Server Configurations......................................................................................................76
Figure 34: Default LDAP Phonebook DN....................................................................................................76
Figure 35: Default LDAP Phonebook Attributes..........................................................................................77
Figure 36: LDAP ServerLDAP Phonebook..............................................................................................77
Figure 37: Add LDAP Phonebook ...............................................................................................................78
Figure 38: Edit LDAP Phonebook ...............................................................................................................78
Figure 39: Import Phonebook......................................................................................................................78

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Figure 40: Phonebook CSV File Format .....................................................................................................79
Figure 41: LDAP Phonebook After Import...................................................................................................79
Figure 42: Export Selected LDAP Phonebook............................................................................................80
Figure 43: LDAP Client Configurations .......................................................................................................81
Figure 44: GXP21XX LDAP Phonebook Configuration ..............................................................................82
Figure 45: UCM6100 Email Settings...........................................................................................................84
Figure 46: Email Templates.........................................................................................................................85
Figure 47: Conference Schedule Template.................................................................................................85
Figure 48: Email Send log...........................................................................................................................86
Figure 49: Email Logs .................................................................................................................................87
Figure 50: Set Time Manually .....................................................................................................................88
Figure 51: Create New Office Time.............................................................................................................89
Figure 52: System SettingsTime SettingsOffice Time..........................................................................90
Figure 53: Create New Holiday ...................................................................................................................91
Figure 54: System SettingsTime SettingsHoliday................................................................................92
Figure 55: PBX SettingsRecordings Storage ..........................................................................................93
Figure 56: Recordings Storage Prompt Information ...................................................................................93
Figure 57: Recording Storage Category .....................................................................................................94
Figure 58: Google Service SettingsOAuth2.0 Authentication..................................................................95
Figure 59: Google ServiceNew Project ...................................................................................................95
Figure 60: Google ServiceCreate New Credential ..................................................................................96
Figure 61: Google ServiceOAuth2.0 Login..............................................................................................96
Figure 62: Zero Config Configuration Architecture for End Point Device ...................................................99
Figure 63: UCM6100 Zero Config .............................................................................................................100
Figure 64: Auto Provision Settings............................................................................................................101
Figure 65: Auto Discover...........................................................................................................................103
Figure 66: Discovered Devices .................................................................................................................103
Figure 67: Managing Discovered Devices ................................................................................................104
Figure 68: Global Policy Categories .........................................................................................................105
Figure 69: Edit Global Template................................................................................................................113
Figure 70: Edit Model Template ................................................................................................................115
Figure 71: Template Management ............................................................................................................116
Figure 72: Upload Model Template Manually............................................................................................117
Figure 73: Create New Device .................................................................................................................. 118
Figure 74: Manage Devices ...................................................................................................................... 118
Figure 75: Edit Device...............................................................................................................................119
Figure 76: Edit Customize Device Settings...............................................................................................121
Figure 77: Add P Value in Customize Device Settings .............................................................................122
Figure 78: Modify Selected Devices - Same Model..................................................................................123
Figure 79: Modify Selected Devices - Different Models ............................................................................124
Figure 80: Device List in Zero Config........................................................................................................125
Figure 81: Zero Config Sample - Global Policy.........................................................................................126

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Figure 82: Zero Config Sample - Device Preview 1..................................................................................127
Figure 83: Zero Config Sample - Device Preview 2..................................................................................128
Figure 84: Zero Config Sample - Device Preview 3..................................................................................129
Figure 85: Create New Device ..................................................................................................................130
Figure 86: Manage Extensions .................................................................................................................152
Figure 87: Export Extensions ....................................................................................................................154
Figure 88: Import Extensions ....................................................................................................................154
Figure 89: Import File ................................................................................................................................155
Figure 90: Import Error..............................................................................................................................161
Figure 91: E-mail Notification - Prompt Information..................................................................................161
Figure 92: Account Registration Information and QR Code......................................................................162
Figure 93: LDAP Client Information and QR Code ...................................................................................162
Figure 94: Multiple Registrations per Extension .......................................................................................163
Figure 95: Extension - Concurrent Registration........................................................................................163
Figure 96: SMS Message Support ............................................................................................................164
Figure 97: Edit Extension Group ...............................................................................................................165
Figure 98: Select Extension Group in Outbound Route............................................................................166
Figure 99: UCM6100 FXO Tone Settings .................................................................................................170
Figure 100: UCM6100 PSTN Detection ....................................................................................................170
Figure 101: UCM6100 PSTN Detection: Auto Detect ...............................................................................171
Figure 102: UCM6100 PSTN Detection: Semi-Auto Detect .....................................................................171
Figure 103: DOD extension selection .......................................................................................................183
Figure 104: Edit DOD................................................................................................................................184
Figure 105: SLA Station ............................................................................................................................185
Figure 106: Enable SLA Mode for Analog Trunk.......................................................................................186
Figure 107: Analog Trunk with SLA Mode Enabled ..................................................................................186
Figure 108: SLA Example - SLA Station ...................................................................................................186
Figure 109: SLA Example - MPK Configuration........................................................................................187
Figure 110: Outbound Blacklist .................................................................................................................191
Figure 111: Create New PIN Group ..........................................................................................................192
Figure 112: PIN members .........................................................................................................................193
Figure 113: Outbound PIN ........................................................................................................................193
Figure 114: CDR Record ...........................................................................................................................193
Figure 115: Inbound Route feature: Prepend............................................................................................197
Figure 116: Inbound Route - Multiple Mode..............................................................................................198
Figure 132: Inbound Route - Multiple Mode Feature Codes.....................................................................199
Figure 118: Blacklist Configuration Parameters........................................................................................200
Figure 119: Blacklist csv File.....................................................................................................................200
Figure 120: Conference ............................................................................................................................203
Figure 121: Conference Invitation From Web GUI....................................................................................204
Figure 122: Conference Recording ...........................................................................................................206
Figure 123: Conference Schedule ............................................................................................................210

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Figure 124: Create New IVR .....................................................................................................................211
Figure 125: Key Pressing Events..............................................................................................................214
Figure 126: Black/White List .....................................................................................................................215
Figure 127: Click on Prompt to Create IVR Prompt..................................................................................216
Figure 128: Language Settings for Voice Prompt .....................................................................................217
Figure 129: Voice Prompt Package List....................................................................................................218
Figure 130: New Voice Prompt Language Added .....................................................................................218
Figure 131: Upload Single Voice Prompt for Entire Language Pack ........................................................219
Figure 132: Voicemail Settings..................................................................................................................220
Figure 133: Voicemail Count .....................................................................................................................223
Figure 134: Voicemail Email Settings .......................................................................................................224
Figure 135: Voicemail Group.....................................................................................................................225
Figure 136: Ring Group.............................................................................................................................226
Figure 137: Ring Group Configuration ......................................................................................................228
Figure 138: Sync LDAP Server option ......................................................................................................229
Figure 139: Manually Sync LDAP Server .................................................................................................230
Figure 140: Ring Group Remote Extension ..............................................................................................230
Figure 141: Paging/Intercom Group..........................................................................................................231
Figure 142: Page/Intercom Group Settings ..............................................................................................232
Figure 143: Call Queue .............................................................................................................................233
Figure 144: Static Agents limitation...........................................................................................................236
Figure 145: Agent Login Settings ..............................................................................................................237
Figure 146: Call Queue Statistics .............................................................................................................239
Figure 147: Call Queue Switchboard ........................................................................................................240
Figure 148: Edit Pickup Group ..................................................................................................................242
Figure 149: Edit Pickup Feature Code ......................................................................................................243
Figure 150: Music On Hold Default Class.................................................................................................244
Figure 151: Play Custom Prompt..............................................................................................................245
Figure 152: Information Prompt ................................................................................................................245
Figure 153: Record Custom Prompt .........................................................................................................246
Figure 154: Fax Settings ...........................................................................................................................247
Figure 155: Configure Analog Trunk without Fax Detection .....................................................................249
Figure 156: Configure Extension for Fax Machine: FXS Extension .........................................................250
Figure 157: Configure Extension for Fax Machine: Analog Settings ........................................................250
Figure 158: Configure Inbound Rule for Fax.............................................................................................251
Figure 159: Create Fax Extension ............................................................................................................251
Figure 160: Inbound Route to Fax Extension ...........................................................................................252
Figure 161: Fax Sending in Web GUI .......................................................................................................253
Figure 162: Fax Send Progress ................................................................................................................253
Figure 163: SIP Presence Configuration ..................................................................................................255
Figure 164: SIP Presence Feature Code..................................................................................................256
Figure 165: Edit Follow Me .......................................................................................................................257

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Figure 166: Speed Dial Destinations ........................................................................................................259
Figure 167: Create New DISA...................................................................................................................260
Figure 168: Create New Event List ...........................................................................................................264
Figure 169: Create Dial by Name Group ..................................................................................................266
Figure 170: Configure Extension First Name and Last Name ..................................................................267
Figure 171: Dial By Name Group In IVR Key Pressing Events ................................................................268
Figure 172: Dial By Name Group In Inbound Rule ...................................................................................268
Figure 173: StatusPBX StatusActive Calls - Ringing.........................................................................269
Figure 174: StatusPBX StatusActive Calls – Call Established ..........................................................269
Figure 175: call connection less than half hour.........................................................................................270
Figure 176: call connection between half an hour and one hour ..............................................................270
Figure 177: Call Connection More Than One Hour ..................................................................................271
Figure 178: Configure to Monitor an Active Call .......................................................................................271
Figure 179: Enable/Disable Feature codes...............................................................................................278
Figure 180: Download Recording File from CDR Page ............................................................................279
Figure 181: Download Recording File from Recording Files Page...........................................................279
Figure 182: Record New Custom Prompt .................................................................................................283
Figure 183: Upload Custom Prompt .........................................................................................................284
Figure 184: Download All Custom Prompt ................................................................................................284
Figure 185: Transparent Call-Info .............................................................................................................294
Figure 186: FXS Ports Signaling Preference ............................................................................................295
Figure 187: FXO Ports ACIM Settings ......................................................................................................295
Figure 188: DAHDI Settings......................................................................................................................297
Figure 189: CTI Server Listening port .......................................................................................................298
Figure 190: UCM & PMS interaction .........................................................................................................300
Figure 191: UCM & PMS interaction .........................................................................................................301
Figure 192: Create New Room .................................................................................................................303
Figure 193: Room Status ..........................................................................................................................303
Figure 194: Add batch rooms ....................................................................................................................304
Figure 195: Create New Wake Up Service ...............................................................................................304
Figure 196: Wakeup Call executed ...........................................................................................................305
Figure 197: Create New Mini Bar..............................................................................................................305
Figure 198: Create New Maid ...................................................................................................................306
Figure 199: Create New Consumer Goods...............................................................................................306
Figure 200: Mini Bar..................................................................................................................................307
Figure 201: SugarCRM Basic Settings .....................................................................................................308
Figure 202: CRM User Settings ................................................................................................................309
Figure 203: Salesforce Basic Settings ......................................................................................................310
Figure 204: Salesforce User Settings .......................................................................................................311
Figure 205: Create New Wakeup Service.................................................................................................312
Figure 206: Wakeup Service Feature Code..............................................................................................313
Figure 207: Announcements Center .........................................................................................................314