Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

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UCM6510 IP PBX User Manual
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose
without the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products
and void the manufacturer warranty.

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UCM6510 IP PBX User Manual
GNU GPL INFORMATION
UCM6510 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM6510 IP PBX User Manual
Table of Content
DOCUMENT PURPOSE...........................................................................22
CHANGE LOG .........................................................................................23
Firmware Version 1.0.12.19.................................................................................................................23
Firmware Version 1.0.11.27.................................................................................................................24
Firmware Version 1.0.10.44.................................................................................................................24
Firmware Version 1.0.10.39.................................................................................................................25
Firmware Version 1.0.2.7.....................................................................................................................25
Firmware Version 1.0.2.5.....................................................................................................................26
Firmware Version 1.0.1.12...................................................................................................................27
Firmware Version 1.0.0.25...................................................................................................................28
WELCOME...............................................................................................29
PRODUCT OVERVIEW............................................................................30
Feature Highlights ...............................................................................................................................30
Technical Specifications ......................................................................................................................30
INSTALLATION ........................................................................................33
Equipment Packaging..........................................................................................................................33
Connect your UCM6510 ......................................................................................................................33
Connect The UCM6510 ................................................................................................................33
Safety Compliances.............................................................................................................................35
Warranty ..............................................................................................................................................35
GETTING STARTED ................................................................................36
Use The LCD Menu.............................................................................................................................36
Use The LED Indicators ......................................................................................................................38
Use The Web GUI ...............................................................................................................................39
Access Web GUI ..........................................................................................................................39
Setup Wizard ................................................................................................................................40
Web GUI Configurations...............................................................................................................41
Web GUI Languages ....................................................................................................................41
Save And Apply Changes .............................................................................................................42
Make Your First Call ............................................................................................................................42
SYSTEM SETTINGS ................................................................................44

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User Management ...............................................................................................................................44
User Information ...........................................................................................................................44
Custom Privilege...........................................................................................................................46
User Portal....................................................................................................................................48
Concurrent Multi-User Login.........................................................................................................49
Operation Log ...............................................................................................................................49
Change Password ...............................................................................................................................51
Change Binding Email ..................................................................................................................52
Network Settings .................................................................................................................................53
Basic Settings ...............................................................................................................................53
DHCP Client List ...........................................................................................................................59
802.1X ..........................................................................................................................................60
Static Routes ................................................................................................................................62
Port Forwarding ............................................................................................................................64
OpenVPN......................................................................................................................................66
DDNS Settings..............................................................................................................................67
Firewall ................................................................................................................................................69
Static Defense ..............................................................................................................................69
Dynamic Defense .........................................................................................................................72
Fail2ban ........................................................................................................................................73
LDAP Server........................................................................................................................................74
LDAP Server Configurations.........................................................................................................75
LDAP Phonebook .........................................................................................................................76
LDAP Client Configurations ..........................................................................................................79
HTTP Server........................................................................................................................................81
Email Settings......................................................................................................................................82
Email Settings...............................................................................................................................82
Email Templates ...........................................................................................................................84
Time Settings.......................................................................................................................................85
Auto Time Updating ......................................................................................................................85
Set Time Manually ........................................................................................................................87
Office Time ...................................................................................................................................87
Holiday..........................................................................................................................................89
NTP Server ..........................................................................................................................................90
Recordings Storage.............................................................................................................................91
Login Settings......................................................................................................................................93
Google Service Settings Support ........................................................................................................94
PROVISIONING .......................................................................................97
Overview..............................................................................................................................................97
Configuration Architecture for End Point Device .................................................................................97

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Auto Provisioning Settings...................................................................................................................98
Discovery ...........................................................................................................................................101
Global Configuration..........................................................................................................................102
Global Policy...............................................................................................................................102
Global Templates ........................................................................................................................ 110
Model Configuration ..........................................................................................................................112
Model Templates ........................................................................................................................112
Model Update .............................................................................................................................114
Device Configuration .........................................................................................................................115
Create New Device..................................................................................................................... 115
Manage Devices ......................................................................................................................... 116
Sample Application ............................................................................................................................122
EXTENSIONS.........................................................................................127
Create New User ...............................................................................................................................127
Create New SIP Extension .........................................................................................................127
Create New IAX Extension .........................................................................................................134
Create New FXS Extension........................................................................................................138
Batch Add Extensions........................................................................................................................143
Batch Add SIP Extensions ..........................................................................................................143
Batch Add IAX Extensions..........................................................................................................146
Search and Edit Extension ................................................................................................................149
Export Extensions..............................................................................................................................150
Import Extensions..............................................................................................................................150
Email to User .....................................................................................................................................151
Multiple Registrations Per Extension.................................................................................................153
SMS Message Support......................................................................................................................154
ANALOG TRUNKS ................................................................................155
Analog Trunks Configuration .............................................................................................................155
PSTN Detection.................................................................................................................................158
Analog Hardware Configuration ........................................................................................................161
DIGITAL TRUNKS..................................................................................164
Digital Hardware Configuration .........................................................................................................164
Digital Trunk Configuration ................................................................................................................174
Direct Outward Dialing (DOD) via Digital Trunks ..............................................................................175
Digital Trunk Troubleshooting ............................................................................................................175
DATA TRUNK.........................................................................................177
VOIP TRUNKS .......................................................................................179

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VoIP Trunk Configuration...................................................................................................................179
Direct Outward Dialing (DOD) via VoIP Trunks .................................................................................189
SLA STATION ........................................................................................191
Create/Edit SLA Station.....................................................................................................................191
Sample Configuration ........................................................................................................................192
CALL ROUTES ......................................................................................194
Outbound Routes ..............................................................................................................................194
Outbound Routes........................................................................................................................194
Country Codes............................................................................................................................197
Inbound Routes .................................................................................................................................197
Inbound Rule Configurations ......................................................................................................198
Inbound Route: Prepend Example .............................................................................................201
Inbound Route: Multiple Mode....................................................................................................202
Fax Intelligent Route...................................................................................................................203
Fax with Two Media ....................................................................................................................203
Blacklist Configurations ..............................................................................................................203
CONFERENCE BRIDGE........................................................................205
Conference Bridge Configurations .............................................................................................205
Join a Conference Call ...............................................................................................................207
Invite Other Parties to Join Conference......................................................................................207
During The Conference ..............................................................................................................208
Record Conference.....................................................................................................................210
CONFERENCE SCHEDULE ..................................................................211
Conference Schedule Configuration .................................................................................................211
IVR .........................................................................................................215
Configure IVR ....................................................................................................................................215
Create IVR Prompt ............................................................................................................................217
Record New IVR Prompt ............................................................................................................218
Upload IVR Prompt.....................................................................................................................218
LANGUAGE SETTINGS FOR VOICE PROMPT....................................220
Download and Install Voice Prompt Package....................................................................................220
Customize Specific Prompt ...............................................................................................................222
VOICEMAIL............................................................................................223
Configure Voicemail...........................................................................................................................223

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Access Voicemail...............................................................................................................................224
Voicemail Email Settings ...................................................................................................................225
Configure Voicemail Group................................................................................................................227
RING GROUP.........................................................................................228
Configure Ring Group........................................................................................................................228
Remote Extension in Ring Group......................................................................................................230
PAGING AND INTERCOM GROUP .......................................................233
Configure Paging/Intercom Group.....................................................................................................233
CALL QUEUE ........................................................................................235
Configure Call Queue ........................................................................................................................235
EXTENSION GROUPS...........................................................................239
Configure Extension Groups .............................................................................................................239
Use Extension Groups.......................................................................................................................239
PICKUP GROUPS..................................................................................241
Configure Pickup Groups ..................................................................................................................241
Configure Pickup Feature Code ........................................................................................................241
MUSIC ON HOLD...................................................................................243
FAX/T.38.................................................................................................246
Configure Fax/T.38 ............................................................................................................................246
Sample Configuration to Receive Fax from PSTN Line ....................................................................247
Sample Configuration for Fax-To-Email ............................................................................................250
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............252
FOLLOW ME..........................................................................................253
SPEED DIAL ..........................................................................................256
DISA.......................................................................................................257
CALLBACK FEATURE ..........................................................................259
BLF AND EVENT LIST...........................................................................261
BLF ....................................................................................................................................................261

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Event List ...........................................................................................................................................261
DIAL BY NAME ......................................................................................264
Dial By Name Configuration ..............................................................................................................264
WAKEUP SERVICE ...............................................................................268
WakeUp Service using admin login...................................................................................................268
WakeUp service from User portal......................................................................................................269
WakeUp service using feature code..................................................................................................269
ACTIVE CALLS AND MONITOR ...........................................................270
Active Calls Status.............................................................................................................................270
Hang Up Active Calls.........................................................................................................................272
Call Monitor .......................................................................................................................................272
CALL FEATURES ..................................................................................274
Feature Codes...................................................................................................................................274
Call Recording ...................................................................................................................................278
Call Park ............................................................................................................................................279
Park a Call ..................................................................................................................................279
Retrieve The Parked Call ...........................................................................................................279
Enable Spy ........................................................................................................................................279
INTERNAL OPTIONS.............................................................................280
Internal Options/General ...................................................................................................................280
Internal Options/Jitter Buffer..............................................................................................................282
Internal Options/RTP Settings ...........................................................................................................283
Internal Options/Payload ...................................................................................................................283
Internal Options/PIN Groups .............................................................................................................284
IAX SETTINGS.......................................................................................286
IAX Settings/General .........................................................................................................................286
IAX Settings/Registration...................................................................................................................286
IAX Settings/Static Defense ..............................................................................................................287
SIP SETTINGS .......................................................................................288
SIP Settings/General .........................................................................................................................288
SIP Settings/Misc ..............................................................................................................................288
SIP Settings/Session Timer ...............................................................................................................289
SIP Settings/TCP and TLS ................................................................................................................289
SIP Settings/NAT ...............................................................................................................................291

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SIP Settings/TOS...............................................................................................................................291
VALUE-ADDED FEATURES ..................................................................293
Fax Sending ......................................................................................................................................293
Announcements Center.....................................................................................................................294
Announcements Center Setting..................................................................................................294
Group Setting..............................................................................................................................295
PMS (Property Management System)..................................................297
Basic Settings....................................................................................................................................297
Room Status......................................................................................................................................297
Wakeup Service.................................................................................................................................299
Mini Bar..............................................................................................................................................300
CRM .......................................................................................................303
SugarCRM .........................................................................................................................................303
Salesforce CRM ................................................................................................................................304
STATUS AND REPORTING ...................................................................307
PBX Status ........................................................................................................................................307
Trunks .........................................................................................................................................307
Extensions ..................................................................................................................................308
Queues .......................................................................................................................................310
Conference Rooms..................................................................................................................... 311
Interfaces Status......................................................................................................................... 311
Digital Channels Status ..............................................................................................................313
Parking Lot..................................................................................................................................314
System Status ...................................................................................................................................315
General .......................................................................................................................................315
Network.......................................................................................................................................316
Storage Usage............................................................................................................................316
Resource Usage .........................................................................................................................318
System Events...................................................................................................................................318
Alert Events List..........................................................................................................................318
Alert Log .....................................................................................................................................321
Alert Contact ...............................................................................................................................323
CDR ...................................................................................................................................................323
CDR Improvement ......................................................................................................................328
Downloaded CDR File ................................................................................................................329
Statistics .....................................................................................................................................330
Recording Files...........................................................................................................................331