Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

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UCM6510 IP PBX User Manual
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose
without the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products
and void the manufacturer warranty.

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UCM6510 IP PBX User Manual
GNU GPL INFORMATION
UCM6510 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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UCM6510 IP PBX User Manual
Table of Content
DOCUMENT PURPOSE...........................................................................22
CHANGE LOG .........................................................................................23
Firmware Version 1.0.12.19.................................................................................................................23
Firmware Version 1.0.11.27.................................................................................................................24
Firmware Version 1.0.10.44.................................................................................................................24
Firmware Version 1.0.10.39.................................................................................................................25
Firmware Version 1.0.2.7.....................................................................................................................25
Firmware Version 1.0.2.5.....................................................................................................................26
Firmware Version 1.0.1.12...................................................................................................................27
Firmware Version 1.0.0.25...................................................................................................................28
WELCOME...............................................................................................29
PRODUCT OVERVIEW............................................................................30
Feature Highlights ...............................................................................................................................30
Technical Specifications ......................................................................................................................30
INSTALLATION ........................................................................................33
Equipment Packaging..........................................................................................................................33
Connect your UCM6510 ......................................................................................................................33
Connect The UCM6510 ................................................................................................................33
Safety Compliances.............................................................................................................................35
Warranty ..............................................................................................................................................35
GETTING STARTED ................................................................................36
Use The LCD Menu.............................................................................................................................36
Use The LED Indicators ......................................................................................................................38
Use The Web GUI ...............................................................................................................................39
Access Web GUI ..........................................................................................................................39
Setup Wizard ................................................................................................................................40
Web GUI Configurations...............................................................................................................41
Web GUI Languages ....................................................................................................................41
Save And Apply Changes .............................................................................................................42
Make Your First Call ............................................................................................................................42
SYSTEM SETTINGS ................................................................................44

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User Management ...............................................................................................................................44
User Information ...........................................................................................................................44
Custom Privilege...........................................................................................................................46
User Portal....................................................................................................................................48
Concurrent Multi-User Login.........................................................................................................49
Operation Log ...............................................................................................................................49
Change Password ...............................................................................................................................51
Change Binding Email ..................................................................................................................52
Network Settings .................................................................................................................................53
Basic Settings ...............................................................................................................................53
DHCP Client List ...........................................................................................................................59
802.1X ..........................................................................................................................................60
Static Routes ................................................................................................................................62
Port Forwarding ............................................................................................................................64
OpenVPN......................................................................................................................................66
DDNS Settings..............................................................................................................................67
Firewall ................................................................................................................................................69
Static Defense ..............................................................................................................................69
Dynamic Defense .........................................................................................................................72
Fail2ban ........................................................................................................................................73
LDAP Server........................................................................................................................................74
LDAP Server Configurations.........................................................................................................75
LDAP Phonebook .........................................................................................................................76
LDAP Client Configurations ..........................................................................................................79
HTTP Server........................................................................................................................................81
Email Settings......................................................................................................................................82
Email Settings...............................................................................................................................82
Email Templates ...........................................................................................................................84
Time Settings.......................................................................................................................................85
Auto Time Updating ......................................................................................................................85
Set Time Manually ........................................................................................................................87
Office Time ...................................................................................................................................87
Holiday..........................................................................................................................................89
NTP Server ..........................................................................................................................................90
Recordings Storage.............................................................................................................................91
Login Settings......................................................................................................................................93
Google Service Settings Support ........................................................................................................94
PROVISIONING .......................................................................................97
Overview..............................................................................................................................................97
Configuration Architecture for End Point Device .................................................................................97

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Auto Provisioning Settings...................................................................................................................98
Discovery ...........................................................................................................................................101
Global Configuration..........................................................................................................................102
Global Policy...............................................................................................................................102
Global Templates ........................................................................................................................ 110
Model Configuration ..........................................................................................................................112
Model Templates ........................................................................................................................112
Model Update .............................................................................................................................114
Device Configuration .........................................................................................................................115
Create New Device..................................................................................................................... 115
Manage Devices ......................................................................................................................... 116
Sample Application ............................................................................................................................122
EXTENSIONS.........................................................................................127
Create New User ...............................................................................................................................127
Create New SIP Extension .........................................................................................................127
Create New IAX Extension .........................................................................................................134
Create New FXS Extension........................................................................................................138
Batch Add Extensions........................................................................................................................143
Batch Add SIP Extensions ..........................................................................................................143
Batch Add IAX Extensions..........................................................................................................146
Search and Edit Extension ................................................................................................................149
Export Extensions..............................................................................................................................150
Import Extensions..............................................................................................................................150
Email to User .....................................................................................................................................151
Multiple Registrations Per Extension.................................................................................................153
SMS Message Support......................................................................................................................154
ANALOG TRUNKS ................................................................................155
Analog Trunks Configuration .............................................................................................................155
PSTN Detection.................................................................................................................................158
Analog Hardware Configuration ........................................................................................................161
DIGITAL TRUNKS..................................................................................164
Digital Hardware Configuration .........................................................................................................164
Digital Trunk Configuration ................................................................................................................174
Direct Outward Dialing (DOD) via Digital Trunks ..............................................................................175
Digital Trunk Troubleshooting ............................................................................................................175
DATA TRUNK.........................................................................................177
VOIP TRUNKS .......................................................................................179

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VoIP Trunk Configuration...................................................................................................................179
Direct Outward Dialing (DOD) via VoIP Trunks .................................................................................189
SLA STATION ........................................................................................191
Create/Edit SLA Station.....................................................................................................................191
Sample Configuration ........................................................................................................................192
CALL ROUTES ......................................................................................194
Outbound Routes ..............................................................................................................................194
Outbound Routes........................................................................................................................194
Country Codes............................................................................................................................197
Inbound Routes .................................................................................................................................197
Inbound Rule Configurations ......................................................................................................198
Inbound Route: Prepend Example .............................................................................................201
Inbound Route: Multiple Mode....................................................................................................202
Fax Intelligent Route...................................................................................................................203
Fax with Two Media ....................................................................................................................203
Blacklist Configurations ..............................................................................................................203
CONFERENCE BRIDGE........................................................................205
Conference Bridge Configurations .............................................................................................205
Join a Conference Call ...............................................................................................................207
Invite Other Parties to Join Conference......................................................................................207
During The Conference ..............................................................................................................208
Record Conference.....................................................................................................................210
CONFERENCE SCHEDULE ..................................................................211
Conference Schedule Configuration .................................................................................................211
IVR .........................................................................................................215
Configure IVR ....................................................................................................................................215
Create IVR Prompt ............................................................................................................................217
Record New IVR Prompt ............................................................................................................218
Upload IVR Prompt.....................................................................................................................218
LANGUAGE SETTINGS FOR VOICE PROMPT....................................220
Download and Install Voice Prompt Package....................................................................................220
Customize Specific Prompt ...............................................................................................................222
VOICEMAIL............................................................................................223
Configure Voicemail...........................................................................................................................223

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Access Voicemail...............................................................................................................................224
Voicemail Email Settings ...................................................................................................................225
Configure Voicemail Group................................................................................................................227
RING GROUP.........................................................................................228
Configure Ring Group........................................................................................................................228
Remote Extension in Ring Group......................................................................................................230
PAGING AND INTERCOM GROUP .......................................................233
Configure Paging/Intercom Group.....................................................................................................233
CALL QUEUE ........................................................................................235
Configure Call Queue ........................................................................................................................235
EXTENSION GROUPS...........................................................................239
Configure Extension Groups .............................................................................................................239
Use Extension Groups.......................................................................................................................239
PICKUP GROUPS..................................................................................241
Configure Pickup Groups ..................................................................................................................241
Configure Pickup Feature Code ........................................................................................................241
MUSIC ON HOLD...................................................................................243
FAX/T.38.................................................................................................246
Configure Fax/T.38 ............................................................................................................................246
Sample Configuration to Receive Fax from PSTN Line ....................................................................247
Sample Configuration for Fax-To-Email ............................................................................................250
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)............252
FOLLOW ME..........................................................................................253
SPEED DIAL ..........................................................................................256
DISA.......................................................................................................257
CALLBACK FEATURE ..........................................................................259
BLF AND EVENT LIST...........................................................................261
BLF ....................................................................................................................................................261

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Event List ...........................................................................................................................................261
DIAL BY NAME ......................................................................................264
Dial By Name Configuration ..............................................................................................................264
WAKEUP SERVICE ...............................................................................268
WakeUp Service using admin login...................................................................................................268
WakeUp service from User portal......................................................................................................269
WakeUp service using feature code..................................................................................................269
ACTIVE CALLS AND MONITOR ...........................................................270
Active Calls Status.............................................................................................................................270
Hang Up Active Calls.........................................................................................................................272
Call Monitor .......................................................................................................................................272
CALL FEATURES ..................................................................................274
Feature Codes...................................................................................................................................274
Call Recording ...................................................................................................................................278
Call Park ............................................................................................................................................279
Park a Call ..................................................................................................................................279
Retrieve The Parked Call ...........................................................................................................279
Enable Spy ........................................................................................................................................279
INTERNAL OPTIONS.............................................................................280
Internal Options/General ...................................................................................................................280
Internal Options/Jitter Buffer..............................................................................................................282
Internal Options/RTP Settings ...........................................................................................................283
Internal Options/Payload ...................................................................................................................283
Internal Options/PIN Groups .............................................................................................................284
IAX SETTINGS.......................................................................................286
IAX Settings/General .........................................................................................................................286
IAX Settings/Registration...................................................................................................................286
IAX Settings/Static Defense ..............................................................................................................287
SIP SETTINGS .......................................................................................288
SIP Settings/General .........................................................................................................................288
SIP Settings/Misc ..............................................................................................................................288
SIP Settings/Session Timer ...............................................................................................................289
SIP Settings/TCP and TLS ................................................................................................................289
SIP Settings/NAT ...............................................................................................................................291

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SIP Settings/TOS...............................................................................................................................291
VALUE-ADDED FEATURES ..................................................................293
Fax Sending ......................................................................................................................................293
Announcements Center.....................................................................................................................294
Announcements Center Setting..................................................................................................294
Group Setting..............................................................................................................................295
PMS (Property Management System)..................................................297
Basic Settings....................................................................................................................................297
Room Status......................................................................................................................................297
Wakeup Service.................................................................................................................................299
Mini Bar..............................................................................................................................................300
CRM .......................................................................................................303
SugarCRM .........................................................................................................................................303
Salesforce CRM ................................................................................................................................304
STATUS AND REPORTING ...................................................................307
PBX Status ........................................................................................................................................307
Trunks .........................................................................................................................................307
Extensions ..................................................................................................................................308
Queues .......................................................................................................................................310
Conference Rooms..................................................................................................................... 311
Interfaces Status......................................................................................................................... 311
Digital Channels Status ..............................................................................................................313
Parking Lot..................................................................................................................................314
System Status ...................................................................................................................................315
General .......................................................................................................................................315
Network.......................................................................................................................................316
Storage Usage............................................................................................................................316
Resource Usage .........................................................................................................................318
System Events...................................................................................................................................318
Alert Events List..........................................................................................................................318
Alert Log .....................................................................................................................................321
Alert Contact ...............................................................................................................................323
CDR ...................................................................................................................................................323
CDR Improvement ......................................................................................................................328
Downloaded CDR File ................................................................................................................329
Statistics .....................................................................................................................................330
Recording Files...........................................................................................................................331

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API Configuration........................................................................................................................332
UPGRADING AND MAINTENANCE ......................................................334
Upgrading ..........................................................................................................................................334
Upgrading via Network ...............................................................................................................334
Upgrading via Local Upload .......................................................................................................335
No Local Firmware Servers ........................................................................................................337
Backup...............................................................................................................................................337
Backup/Restore ..........................................................................................................................337
Data Sync ...................................................................................................................................339
Restore Configuration from Backup File ....................................................................................340
Cleaner ..............................................................................................................................................341
Cleaner .......................................................................................................................................341
USB/SD Card Files Cleanup ......................................................................................................343
Reset and Reboot..............................................................................................................................344
Syslog ................................................................................................................................................344
Troubleshooting .................................................................................................................................345
Ethernet Capture ........................................................................................................................345
IP Ping ........................................................................................................................................346
Traceroute...................................................................................................................................346
PRI/SS7/MFC/R2 Signaling Trace..............................................................................................347
Analog Record Trace ..................................................................................................................347
E&M Immediate Record Trace....................................................................................................349
Service Check.............................................................................................................................349
Network Status ...........................................................................................................................350
Remote Access..................................................................................................................................350
SSH Access ................................................................................................................................350
EXPERIENCING THE UCM6510 SERIES IP PBX .................................352

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Table of Tables
Table 1: Technical Specifications ................................................................................................................30
Table 2: UCM6510 Equipment Packaging ..................................................................................................33
Table 3: LCD Menu Options ........................................................................................................................37
Table 4: UCM6510 LED Indicators..............................................................................................................38
Table 5: User Management – Create New User .........................................................................................45
Table 6: Operation Log Column Header .....................................................................................................50
Table 7: Change Binding Email option ........................................................................................................53
Table 8: UCM6510 Network Settings->Basic Settings................................................................................53
Table 9: UCM6510 Network Settings->802.1X ...........................................................................................61
Table 10: UCM6510 Network Settings->Static Routes ...............................................................................62
Table 11: UCM6510 Network Settings->Port Forwarding ...........................................................................64
Table 12: UCM6510 Settings -> Network Settings -> OpenVPN ................................................................67
Table 13: UCM6510 Firewall->Static Defense->Current Service................................................................70
Table 14: Typical Firewall Settings ..............................................................................................................70
Table 15: Firewall Rule Settings..................................................................................................................71
Table 16: UCM6510 Firewall Dynamic Defense .........................................................................................72
Table 17: Fail2Ban Settings ........................................................................................................................73
Table 18: HTTP Server Settings..................................................................................................................82
Table 19: Email Settings..............................................................................................................................82
Table 20: Auto Time Updating .....................................................................................................................86
Table 21: Create New Office Time ..............................................................................................................88
Table 22: Create New Holiday.....................................................................................................................89
Table 23: Auto Provision Settings .............................................................................................................100
Table 24: Global Policy Parameters – Localization...................................................................................103
Table 25: Global Policy Parameters – Phone Settings .............................................................................104
Table 26: Global Policy Parameters – Contact List...................................................................................105
Table 27: Global Policy Parameters – Maintenance .................................................................................106
Table 28: Global Policy Parameters – Network Settings ..........................................................................108
Table 29: Global Policy Parameters – Customization...............................................................................109
Table 30: Create New Template ................................................................................................................110
Table 31: Create New Model Template ..................................................................................................... 112
Table 32: SIP Extension Configuration Parameters – Basic Settings.......................................................128
Table 33: SIP Extension Configuration Parameters – Media....................................................................129
Table 34: SIP Extension Configuration Parameters – Features ...............................................................131
Table 35: SIP Extension Configuration Parameters – Specific Time ........................................................134
Table 36: IAX Extension Configuration Parameters – Basic Settings.......................................................134
Table 37: IAX Extension Configuration Parameters – Media....................................................................135
Table 38: IAX Extension Configuration Parameters – Features ...............................................................136

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Table 39: IAX Extension Configuration Parameters – Specific Time ........................................................138
Table 40: FXS Extension Configuration Parameters – Basic Settings .....................................................138
Table 41: FXS Extension Configuration Parameters – Media...................................................................140
Table 42: FXS Extension Configuration Parameters – Features ..............................................................141
Table 43: FXS Extension Configuration Parameters – Specific Time.......................................................143
Table 44: Batch Add SIP Extension Parameters.......................................................................................144
Table 45: Batch Add IAX Extension Parameters.......................................................................................146
Table 46: Analog Trunk Configuration Parameters ...................................................................................155
Table 47: PSTN Detection for Analog Trunk .............................................................................................160
Table 48: Analog Hardware Configuration Parameters.............................................................................162
Table 49: Digital Hardware Configuration Parameters: E1 – PRI_NET/PRI_CPE ...................................165
Table 50: Digital Hardware Configuration Parameters: E1 - SS7 .............................................................167
Table 51: Digital Hardware Configuration Parameters: E1 - MFC/R2 ......................................................168
Table 52: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE................................170
Table 53: Digital Hardware Configuration Parameters: T1/J1 - SS7.........................................................172
Table 54: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink...........................173
Table 55: Digital Trunk Configuration Parameters ....................................................................................174
Table 56: Data Trunk Configuration Parameters.......................................................................................178
Table 57: Create New SIP Trunk...............................................................................................................179
Table 58: SIP Register Trunk Configuration Parameters ..........................................................................180
Table 59: SIP Peer Trunk Configuration Parameters ................................................................................184
Table 60: Create New IAX Trunk...............................................................................................................186
Table 61: IAX Register Trunk Configuration Parameters ..........................................................................187
Table 62: IAX Peer Trunk Configuration Parameters................................................................................188
Table 63: SLA Station Configuration Parameters .....................................................................................191
Table 64: Outbound Route Configuration Parameters..............................................................................194
Table 65: Inbound Rule Configuration Parameters ...................................................................................198
Table 66: Conference Bridge Configuration Parameters ..........................................................................205
Table 67: Conference Settings ..................................................................................................................206
Table 68: Conference Caller IVR Menu ....................................................................................................209
Table 69: Conference Schedule Parameters ............................................................................................ 211
Table 70: IVR Configuration Parameters ..................................................................................................215
Table 71: Voicemail Settings .....................................................................................................................223
Table 72: Voicemail IVR Menu ..................................................................................................................224
Table 73: Voicemail Email Settings ...........................................................................................................226
Table 74: Voicemail Group Settings ..........................................................................................................227
Table 75: Ring Group Parameters ............................................................................................................228
Table 76: Paging/Intercom Group Configuration Parameters ...................................................................233
Table 77: Call Queue Configuration Parameters ......................................................................................235
Table 78: FAX/T.38 Settings......................................................................................................................246
Table 79: Follow Me Settings ....................................................................................................................254

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Table 80: Follow Me Options.....................................................................................................................255
Table 81: DISA Settings ............................................................................................................................257
Table 82: Callback Configuration Parameters...........................................................................................259
Table 83: Event List Settings.....................................................................................................................262
Table 84: Wakeup Service ........................................................................................................................269
Table 85: UCM6510 Feature Codes .........................................................................................................274
Table 86: Internal Options/General ...........................................................................................................280
Table 87: Internal Options/Jitter Buffer......................................................................................................282
Table 88: Internal Options/RTP Settings ...................................................................................................283
Table 89: Internal Options/Payload ...........................................................................................................283
Table 90: PIN Group..................................................................................................................................284
Table 91: IAX Settings/General.................................................................................................................286
Table 92: IAX Settings/Registration ..........................................................................................................286
Table 93: IAX Settings/Static Defense ......................................................................................................287
Table 94: SIP Settings/General .................................................................................................................288
Table 95: SIP Settings/Misc ......................................................................................................................288
Table 96: SIP Settings/Session Timer.......................................................................................................289
Table 97: SIP Settings/TCP and TLS ........................................................................................................289
Table 98: SIP Settings/NAT .......................................................................................................................291
Table 99: SIP Settings/ToS........................................................................................................................291
Table 100: Announcements Center Setting...............................................................................................294
Table 101: Group Setting ..........................................................................................................................295
Table 102: PMS Basic Settings .................................................................................................................297
Table 103: PMS Wake up Service.............................................................................................................300
Table 104: Create New Mini Bar ...............................................................................................................301
Table 105: Create New Maid.....................................................................................................................301
Table 106: SugarCRM Settings.................................................................................................................303
Table 107: Salesforce Settings..................................................................................................................305
Table 108: Trunk Status ............................................................................................................................307
Table 109: Extension Status......................................................................................................................309
Table 110: Agent Status ............................................................................................................................310
Table 111: Interface Status Indicators ....................................................................................................... 311
Table 112: Digital Channel Status Indicators ............................................................................................314
Table 113: Parking Lot Status ...................................................................................................................315
Table 114: System Status->General .........................................................................................................316
Table 115: System Status->Network .........................................................................................................316
Table 116: CDR Filter Criteria ...................................................................................................................324
Table 117: CDR Statistics Filter Criteria....................................................................................................331
Table 118: CDR API Configuration Files ...................................................................................................332
Table 120: Network Upgrade Configuration ..............................................................................................335
Table 121: Data Sync Configuration .........................................................................................................340

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Table 122: Cleaner Configuration .............................................................................................................342
Table 123: USB/SD Card files Cleanup ....................................................................................................343
Table 124: Ethernet Capture .....................................................................................................................345

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Table of Figures
Figure 1: UCM6510 Front View...................................................................................................................33
Figure 2: UCM6510 Back View ...................................................................................................................33
Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out .............................................................................34
Figure 4: UCM6510 web GUI Login Page ..................................................................................................39
Figure 5: UCM6510 Setup Wizard ..............................................................................................................40
Figure 6: UCM6510 web GUI Language.....................................................................................................42
Figure 7: UCM6510 web GUI: Apply Changes ...........................................................................................42
Figure 8: User Management Page Display .................................................................................................44
Figure 9: Create New User .........................................................................................................................45
Figure 10: User Management – New Users................................................................................................45
Figure 11: General User..............................................................................................................................47
Figure 12: Create New custom Privilege ....................................................................................................47
Figure 13: Edit User Information by Super Admin.......................................................................................48
Figure 14: User Portal Login .......................................................................................................................48
Figure 15: User Portal Layout .....................................................................................................................49
Figure 16: Multiple User Operation Error Prompt .......................................................................................49
Figure 17: Operation Logs ..........................................................................................................................50
Figure 18: Operation Logs Filter .................................................................................................................51
Figure 19: Change Password......................................................................................................................52
Figure 20: Change Binding Email ...............................................................................................................52
Figure 21: UCM6510 Network Interface Method: Route.............................................................................57
Figure 22: UCM6510 Network Interface Method: Switch............................................................................58
Figure 23: UCM6510 Network Interface Method: Dual ...............................................................................59
Figure 24: DHCP Client List ........................................................................................................................59
Figure 25: Add MAC Address Bind .............................................................................................................60
Figure 26: Batch Add MAC Address Bind ...................................................................................................60
Figure 27: UCM6510 Using 802.1X as Client .............................................................................................61
Figure 28: UCM6510 Using 802.1X EAP-MD5 ...........................................................................................61
Figure 29: UCM6510 Static Route Sample.................................................................................................63
Figure 30: UCM6510 Static Route Configuration........................................................................................64
Figure 31: Create New Port Forwarding .....................................................................................................65
Figure 32: UCM6510 Port Forwarding Configuration .................................................................................66
Figure 33: GXP2160 Web Access Using UCM6510 Port Forwarding ........................................................66
Figure 34: OpenVPN feature on the UCM6510 ..........................................................................................67
Figure 35: Register Domain Name on noip.com.........................................................................................68
Figure 36: UCM6510 DDNS Setting ...........................................................................................................68
Figure 37: Using Domain Name to Connect to UCM6510..........................................................................69
Figure 38: Create New Firewall Rule ..........................................................................................................71

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Figure 39: Configure Dynamic Defense......................................................................................................73
Figure 40: LDAP Server Configurations......................................................................................................75
Figure 41: Default LDAP Phonebook DN....................................................................................................75
Figure 42: Default LDAP Phonebook Attributes..........................................................................................76
Figure 43: Add LDAP Phonebook ...............................................................................................................76
Figure 44: Edit LDAP Phonebook ...............................................................................................................77
Figure 45: Import Phonebook......................................................................................................................77
Figure 46: Phonebook CSV File Format .....................................................................................................78
Figure 47: LDAP Phonebook After Import...................................................................................................78
Figure 48: Export Selected LDAP Phonebook............................................................................................79
Figure 49: LDAP Client Configurations .......................................................................................................80
Figure 50: GXP2200 LDAP Phonebook Configuration ...............................................................................81
Figure 51: UCM6510 Email Settings...........................................................................................................83
Figure 52: UCM6510 Email Settings: Send Test Email...............................................................................84
Figure 53: Email Templates.........................................................................................................................84
Figure 54: Conference Schedule Template.................................................................................................85
Figure 55: Set Time Manually .....................................................................................................................87
Figure 56: Create New Office Time.............................................................................................................88
Figure 57: Settings->Time Settings->Office Time .......................................................................................88
Figure 58: Create New Holiday ...................................................................................................................89
Figure 59: Settings->Time Settings->Holiday .............................................................................................90
Figure 60: Settings->Recordings Storage...................................................................................................91
Figure 61: Recordings Storage Prompt Information ...................................................................................92
Figure 62: Recording Storage Category .....................................................................................................92
Figure 63: Login Timeout Settings ..............................................................................................................93
Figure 64: Google Service Settings: OAuth2.0 Authentication ...................................................................94
Figure 65: Google Service: New Project.....................................................................................................95
Figure 66: Google Service: Create new credential .....................................................................................95
Figure 67: Google Service: OAuth2.0 login ................................................................................................96
Figure 68: Google Calendar Settings – Status Update...............................................................................96
Figure 69: Zero Config Configuration Architecture for End Point Device ...................................................98
Figure 70: UCM6510 Zero Config ...............................................................................................................99
Figure 71: Auto Provision Settings............................................................................................................100
Figure 72: Auto Discover...........................................................................................................................102
Figure 73: Discovered Devices .................................................................................................................102
Figure 74: Global Policy Categories .........................................................................................................103
Figure 75: Edit Global Template................................................................................................................ 111
Figure 76: Edit Model Template ................................................................................................................113
Figure 77: Template Management ............................................................................................................114
Figure 78: Upload Model Template Manually............................................................................................115
Figure 79: Create New Device ..................................................................................................................116

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Figure 80: Manage Devices ......................................................................................................................116
Figure 81: Edit Device............................................................................................................................... 117
Figure 82: Edit Customize Device Settings...............................................................................................118
Figure 83: Add P Value in Customize Device Settings .............................................................................119
Figure 84: Modify Selected Devices–Same Model ...................................................................................120
Figure 85: Modify Selected Devices—Different Models............................................................................121
Figure 86: Device List in Zero Config........................................................................................................122
Figure 87: Zero Config Sample – Global Policy........................................................................................123
Figure 88: Zero Config Sample – Device Preview 1 .................................................................................124
Figure 89: Zero Config Sample – Device Preview 2 .................................................................................125
Figure 90: Zero Config Sample – Device Preview 3 .................................................................................126
Figure 91: Create New Device ..................................................................................................................127
Figure 92: Manage Extensions .................................................................................................................149
Figure 93: Export Extensions ....................................................................................................................150
Figure 94: Export Extensions ....................................................................................................................151
Figure 95: Email To User: Prompt Information..........................................................................................152
Figure 96: Email To User: Account Registration Information and QR Code .............................................152
Figure 97: Email To User: LDAP Client Information and QR Code...........................................................153
Figure 98: Multiple Registrations per Extension .......................................................................................153
Figure 99: Extension - Concurrent Registration........................................................................................154
Figure 100: SMS Message Support ..........................................................................................................154
Figure 101: UCM6510 FXO Tone Settings ...............................................................................................158
Figure 102: UCM6510 PSTN Detection....................................................................................................159
Figure 103: UCM6510 PSTN Detection: Auto Detect ...............................................................................159
Figure 104: UCM6510 PSTN Detection: Semi-Auto Detect .....................................................................160
Figure 105: FXS Ports Signaling Preference ............................................................................................161
Figure 106: FXO Ports ACIM Settings ......................................................................................................162
Figure 107: Digital Hardware Configuration..............................................................................................164
Figure 108: Troubleshooting Digital Trunks ..............................................................................................176
Figure 109: Data Trunk Web Page............................................................................................................177
Figure 110: Data Trunk Configuration .......................................................................................................177
Figure 111: DOD extension selection........................................................................................................190
Figure 112: Edit DOD ................................................................................................................................190
Figure 113: SLA Station ............................................................................................................................191
Figure 114: Enable SLA Mode for Analog Trunk .......................................................................................192
Figure 115: Analog Trunk with SLA Mode Enabled...................................................................................192
Figure 116: SLA Example - SLA Station ...................................................................................................193
Figure 117: SLA Example - MPK Configuration ........................................................................................193
Figure 118: Country Codes .......................................................................................................................197
Figure 119: Inbound Route feature: Prepend............................................................................................201
Figure 120: Inbound Route - Multiple Mode..............................................................................................202

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Figure 121: Blacklist Configuration Parameters........................................................................................204
Figure 122: Blacklist csv File.....................................................................................................................204
Figure 123: Conference ............................................................................................................................207
Figure 124: Conference Invitation From web GUI ....................................................................................208
Figure 125: Conference Recording ...........................................................................................................210
Figure 126: Conference Schedule ............................................................................................................214
Figure 127: Click On Prompt To Create IVR Prompt ................................................................................217
Figure 128: Record New IVR Prompt .......................................................................................................218
Figure 129: Upload IVR Prompt ................................................................................................................219
Figure 130: Language Settings for Voice Prompt .....................................................................................221
Figure 131: Voice Prompt Package List....................................................................................................221
Figure 132: New Voice Prompt Language Added .....................................................................................222
Figure 133: Upload Single Voice Prompt for Entire Language Pack ........................................................222
Figure 134: Voicemail Email Settings .......................................................................................................226
Figure 135: Voicemail Group.....................................................................................................................227
Figure 136: Ring Group.............................................................................................................................228
Figure 137: Ring Group Configuration ......................................................................................................230
Figure 138: Sync LDAP Server option ......................................................................................................231
Figure 139: Manually Sync LDAP Server .................................................................................................231
Figure 140: Ring Group Remote Extension ..............................................................................................232
Figure 141: Paging/Intercom Group..........................................................................................................233
Figure 142: Page/Intercom Group Settings ..............................................................................................234
Figure 143: Call Queue .............................................................................................................................235
Figure 144: Agent Login Settings..............................................................................................................238
Figure 145: Edit Extension Group .............................................................................................................239
Figure 146: Select Extension Group in Outbound Route..........................................................................240
Figure 147: Edit Pickup Group ..................................................................................................................241
Figure 148: Edit Pickup Feature Code......................................................................................................242
Figure 149: Music On Hold Default Class.................................................................................................243
Figure 150: Play Custom Prompt..............................................................................................................244
Figure 151: Information Prompt ................................................................................................................244
Figure 152: Record Custom Prompt .........................................................................................................245
Figure 153: Configure Analog Trunk without Fax Detection .....................................................................248
Figure 154: Configure Extension For Fax Machine ..................................................................................248
Figure 155: Configure Extension for Fax Machine: Analog Settings ........................................................249
Figure 156: Configure Inbound Rule for Fax.............................................................................................249
Figure 157: Create Fax Extension ............................................................................................................250
Figure 158: Inbound Route to Fax Extension ...........................................................................................250
Figure 159: Create Follow Me...................................................................................................................253
Figure 160: Edit Follow Me .......................................................................................................................253
Figure 161: Configure Speed Dial.............................................................................................................256

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Figure 162: Speed Dial Destinations ........................................................................................................256
Figure 163: Create New DISA...................................................................................................................257
Figure 164: Create New Event List ...........................................................................................................262
Figure 165: Create Dial By Name Group ..................................................................................................264
Figure 166: Dial By Name Group In IVR Key Pressing Events ................................................................265
Figure 167: Dial By Name Group In Inbound Route .................................................................................266
Figure 168: Configure Extension First Name and Last Name ..................................................................267
Figure 169: Create New Wakeup Service.................................................................................................268
Figure 170: Wakeup Service Feature Code..............................................................................................269
Figure 171: Status->PBX Status->Active Calls - Ringing .........................................................................270
Figure 172: Status->PBX Status->Active Calls – Call Established...........................................................270
Figure 173: Call Connection less than half hour .......................................................................................271
Figure 174: Call Connection between half an hour and one hour ............................................................271
Figure 175: Call Connection more than one hour .....................................................................................272
Figure 176: Configure to Monitor an Active Call .......................................................................................272
Figure 177: Enable/Disable Feature codes...............................................................................................278
Figure 178: Download Recording File from CDR Page ............................................................................278
Figure 179: Create New PIN Group ..........................................................................................................284
Figure 180: PIN members .........................................................................................................................285
Figure 181: Outbound PIN ........................................................................................................................285
Figure 182: CDR Record...........................................................................................................................285
Figure 183: Fax Sending in Web UI..........................................................................................................293
Figure 184: Announcements Center .........................................................................................................294
Figure 185: Announcements Center Group Configuration........................................................................295
Figure 186: Announcements Center Code Configuration .........................................................................296
Figure 187: Announcements Center example...........................................................................................296
Figure 188: Create New Room .................................................................................................................298
Figure 189: Room Status ..........................................................................................................................298
Figure 190: Add batch rooms....................................................................................................................299
Figure 191: Create New Wake Up Service ...............................................................................................299
Figure 192: Wakeup Call executed ...........................................................................................................300
Figure 193: Create New Mini Bar..............................................................................................................300
Figure 194: Create New Maid ...................................................................................................................301
Figure 195: Create New Consumer Goods...............................................................................................302
Figure 196: Mini Bar..................................................................................................................................302
Figure 197: SugarCRM Basic Settings .....................................................................................................303
Figure 198: CRM User Settings ................................................................................................................304
Figure 199: Salesforce Basic Settings ......................................................................................................305
Figure 200: Salesforce User Settings .......................................................................................................306
Figure 201: Status->PBX Status ...............................................................................................................307
Figure 202: Trunk Status...........................................................................................................................307