Grandstream Networks UCM6102 User manual

Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

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UCM6100 Series IP PBX User Manual
Table of Content
GNU GPL INFORMATION.........................................................................13
CHANGE LOG...........................................................................................14
FIRMWARE VERSION 1.0.7.11..........................................................................................................14
FIRMWARE VERSION 1.0.6.11..........................................................................................................14
FIRMWARE VERSION 1.0.6.10..........................................................................................................14
FIRMWARE VERSION 1.0.5.19..........................................................................................................15
FIRMWARE VERSION 1.0.5.14..........................................................................................................15
FIRMWARE VERSION 1.0.4.7............................................................................................................16
FIRMWARE VERSION 1.0.3.13..........................................................................................................16
FIRMWARE VERSION 1.0.2.21..........................................................................................................17
FIRMWARE VERSION 1.0.1.22..........................................................................................................18
WELCOME ................................................................................................19
PRODUCT OVERVIEW.............................................................................21
FEATURE HIGHTLIGHTS...................................................................................................................21
TECHNICAL SPECIFICATIONS .........................................................................................................22
INSTALLATION .........................................................................................25
EQUIPMENT PACKAGING.................................................................................................................25
CONNECT YOUR UCM6100 ..............................................................................................................25
CONNECT THE UCM6102...........................................................................................................25
CONNECT THE UCM6104...........................................................................................................27
CONNECT THE UCM6108...........................................................................................................28
CONNECT THE UCM6116...........................................................................................................29
SAFETY COMPLIANCES ...................................................................................................................29
WARRANTY........................................................................................................................................30
GETTING STARTED .................................................................................31
USE THE LCD MENU.........................................................................................................................31
USE THE LED INDICATORS..............................................................................................................33
USE THE WEB GUI ............................................................................................................................34
ACCESS WEB GUI ......................................................................................................................34
WEB GUI CONFIGURATIONS.....................................................................................................35
WEB GUI LANGUAGES...............................................................................................................35

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SAVE AND APPLY CHANGES.....................................................................................................36
MAKE YOUR FIRST CALL..................................................................................................................36
SYSTEM SETTINGS .................................................................................37
NETWORK SETTINGS.......................................................................................................................37
BASIC SETTINGS........................................................................................................................37
802.1X ..........................................................................................................................................41
STATIC ROUTES .........................................................................................................................41
PORT FORWORDING (UCM6102 ONLY)...................................................................................43
FIREWALL...........................................................................................................................................43
STATIC DEFENSE .......................................................................................................................43
DYNAMIC DEFENSE...................................................................................................................46
FAIL2BAN.....................................................................................................................................47
CHANGE PASSWORD .......................................................................................................................47
LDAP SERVER....................................................................................................................................48
LDAP SERVER CONFIGURATIONS...........................................................................................48
LDAP PHONEBOOK....................................................................................................................50
LDAP CLIENT CONFIGURATIONS.............................................................................................51
HTTP SERVER....................................................................................................................................53
EMAIL SETTINGS...............................................................................................................................53
TIME SETTINGS.................................................................................................................................54
AUTO TIME UPDATING...............................................................................................................54
SET TIME MANUALLY.................................................................................................................56
OFFICE TIME...............................................................................................................................57
HOLIDAY ......................................................................................................................................58
NTP SERVER......................................................................................................................................60
PROVISIONING.........................................................................................61
OVERVIEW .........................................................................................................................................61
CONFIGURATION ARCHITECTURE FOR END POINT DEVICE......................................................61
AUTO PROVISIONING SETTINGS....................................................................................................62
DISCOVERY........................................................................................................................................65
GLOBAL CONFIGURATION ...............................................................................................................66
GLOBAL POLICY.........................................................................................................................66
GLOBAL TEMPLATES.................................................................................................................72
MODEL CONFIGURATION.................................................................................................................74
DEVICE CONFIGURATION................................................................................................................76
CREATE NEW DEVICE................................................................................................................76
MANAGE DEVICES .....................................................................................................................77
SAMPLE APPLICATION......................................................................................................................81

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EXTENSIONS............................................................................................85
CREATE NEW USER..........................................................................................................................85
CREATE NEW SIP EXTENSION .................................................................................................85
CREATE NEW IAX EXTENSION.................................................................................................89
CREATE NEW FXS EXTENSION................................................................................................93
BATCH ADD EXTENSIONS................................................................................................................97
BATCH ADD SIP EXTENSIONS ..................................................................................................97
BATCH ADD IAX EXTENSIONS................................................................................................100
EDIT EXTENSION.............................................................................................................................102
EXPORT EXTENSIONS....................................................................................................................103
IMPORT EXTENSIONS.....................................................................................................................103
TRUNKS..................................................................................................105
ANALOG TRUNKS............................................................................................................................105
ANALOG TRUNK CONFIGURATION ........................................................................................105
PSTN DETECTION ....................................................................................................................107
VOIP TRUNKS .................................................................................................................................. 111
Direct Outward Dialing (DOD)....................................................................................................119
SLA STATION..........................................................................................121
CREATE/EDIT SLA STATION ...........................................................................................................121
SAMPLE CONFIGURATION.............................................................................................................122
CALL ROUTES........................................................................................125
OUTBOUND ROUTES......................................................................................................................125
INBOUND ROUTES..........................................................................................................................127
INBOUND RULE CONFIGURATIONS.......................................................................................128
BLACKLIST CONFIGURATIONS...............................................................................................129
CONFERENCE BRIDGE.........................................................................131
CONFERENCE BRIDGE CONFIGURATIONS..........................................................................131
JOIN A CONFERENCE CALL....................................................................................................133
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................133
DURING THE CONFERENCE...................................................................................................134
RECORD CONFERENCE..........................................................................................................135
IVR...........................................................................................................137
CONFIGURE IVR..............................................................................................................................137
CREATE CUSTOM PROMPT...........................................................................................................139
RECORD NEW CUSTOM PROMPT..........................................................................................139

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UPLOAD CUSTOM PROMPT....................................................................................................140
LANGUAGE SETTINGS FOR VOICE PROMPT ....................................141
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................141
VOICEMAIL.............................................................................................143
CONFIGURE VOICEMAIL ................................................................................................................143
VOICEMAIL EMAIL SETTINGS ........................................................................................................144
CONFIGURE VOICEMAIL GROUP..................................................................................................145
RING GROUP..........................................................................................147
CONFIGURE RING GROUP.............................................................................................................147
PAGING AND INTERCOM GROUP ........................................................149
CONFIGURE PAGING/INTERCOM GROUP....................................................................................149
CALL QUEUE..........................................................................................151
CONFIGURE CALL QUEUE .............................................................................................................151
EXTENSION GROUPS............................................................................155
CONFIGURE EXTENSION GROUPS ..............................................................................................155
USE EXTENSION GROUPS.............................................................................................................156
PICKUP GROUPS...................................................................................157
CONFIGURE PICKUP GROUPS......................................................................................................157
CONFIGURE PICKUP FEATURE CODE..........................................................................................157
MUSIC ON HOLD....................................................................................159
FAX/T.38 ..................................................................................................161
CONFIGURE FAX/T.38 .....................................................................................................................161
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................162
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL..........................................................................164
FOLLOW ME...........................................................................................165
ONE-KEY DIAL .......................................................................................167
DISA ........................................................................................................169
BLF AND EVENT LIST............................................................................171

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BLF....................................................................................................................................................171
EVENT LIST......................................................................................................................................171
DIAL BY NAME .......................................................................................173
DIAL BY NAME CONFIGURATION...................................................................................................173
CALL FEATURES ...................................................................................177
FEATURE CODES............................................................................................................................177
CALL RECORDING...........................................................................................................................180
CALL PARK .......................................................................................................................................181
PARK A CALL.............................................................................................................................181
RETRIEVE THE PARKED CALL................................................................................................182
INTERNAL OPTIONS..............................................................................183
INTERNAL OPTIONS/GENERAL .....................................................................................................183
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................185
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................185
INTERNAL OPTIONS/PORTS CONFIG...........................................................................................186
INTERNAL OPTIONS/STUN MONITOR...........................................................................................188
INTERNAL OPTIONS/PAYLOAD......................................................................................................188
IAX SETTINGS........................................................................................189
IAX SETTINGS/GENERAL................................................................................................................189
IAX SETTINGS/REGISTRATION......................................................................................................189
IAX SETTINGS/STATIC DEFENSE ..................................................................................................190
SIP SETTINGS ........................................................................................191
SIP SETTINGS/GENERAL................................................................................................................191
SIP SETTINGS/MISC........................................................................................................................192
SIP SETTINGS/SESSION TIMER.....................................................................................................192
SIP SETTINGS/TCP and TLS...........................................................................................................193
SIP SETTINGS/NAT..........................................................................................................................194
SIP SETTINGS/TOS..........................................................................................................................195
STATUS AND REPORTING ....................................................................197
PBX STATUS.....................................................................................................................................197
TRUNKS.....................................................................................................................................197
EXTENSIONS.............................................................................................................................198
QUEUES.....................................................................................................................................199
CONFERENCE ROOMS............................................................................................................200
INTERFACES STATUS ..............................................................................................................201

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PARKING LOT............................................................................................................................202
ACTIVITY CALLS..............................................................................................................................203
SYSTEM STATUS.............................................................................................................................204
GENERAL...................................................................................................................................204
NETWORK .................................................................................................................................205
STORAGE USAGE.....................................................................................................................205
RESOURCE USAGE..................................................................................................................206
SYSTEM EVENTS ............................................................................................................................207
ALERT EVENTS LIST................................................................................................................207
ALERT LOG................................................................................................................................209
ALERT CONTACT......................................................................................................................209
CDR...................................................................................................................................................209
DOWNLOADED CDR FILE........................................................................................................211
STATISTICS................................................................................................................................213
RECORDING FILES...................................................................................................................214
CDR API CONFIGURATION FILES...........................................................................................215
UPGRADING AND MAINTENANCE.......................................................221
UPGRADING.....................................................................................................................................221
UPGRADING VIA NETWORK....................................................................................................221
UPGRADING VIA LOCAL UPLOAD...........................................................................................222
NO LOCAL FIRMWARE SERVERS...........................................................................................224
BACKUP............................................................................................................................................224
LOCAL BACKUP........................................................................................................................224
DATA SYNC................................................................................................................................225
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................226
CLEANER..........................................................................................................................................227
RESETAND REBOOT......................................................................................................................229
SYSLOG............................................................................................................................................229
TROUBLESHOOTING ......................................................................................................................230
ETHERNET CAPTURE..............................................................................................................230
IP PING.......................................................................................................................................230
TRACEROUTE...........................................................................................................................231
ANALOG RECORD TRACE.......................................................................................................231
SERVICE CHECK ......................................................................................................................232
EXPERIENCING THE UCM6100 SERIES IP PBX..................................233

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Table of Tables
UCM6100 Series IP PBX User Manual
Table 1: Technical Specifications ................................................................................................................22
Table 2: UCM6102/UCM6104 Equipment Packaging.................................................................................25
Table 3: UCM6108/UCM6116 Equipment Packaging.................................................................................25
Table 4: LCD Menu Options........................................................................................................................32
Table 5: UCM6102/UCM6104 LED INDICATORS......................................................................................33
Table 6: UCM6108/UCM6116 LED INDICATORS......................................................................................33
Table 7: UCM6102 Network Settings->Basic Settings................................................................................37
Table 8: UCM6104 Network Settings->Basic Settings................................................................................39
Table 9: UCM6108/UCM6116 Network Settings->Basic Settings...............................................................41
Table 10: UCM6100 Network Settings->802.1X.........................................................................................41
Table 11: UCM6100 Network Settings->Static Routes................................................................................42
Table 12: UCM6102 Network Settings->Port Forwarding...........................................................................43
Table 13: UCM6100 Firewall->Static Defense->Current Service................................................................43
Table 14: Typical Firewall Settings..............................................................................................................44
Table 15: Firewall Rule Settings..................................................................................................................45
Table 16: UCM6102 Firewall Dynamic Defense .........................................................................................46
Table 17: Fail2Ban Settings ........................................................................................................................47
Table 18: HTTP Server Settings..................................................................................................................53
Table 19: Email Settings..............................................................................................................................53
Table 20: TimeAuto Updating.....................................................................................................................55
Table 21: Create New Office Time ..............................................................................................................57
Table 22: Create New Holiday ....................................................................................................................59
Table 23: Auto Provision Settings ...............................................................................................................64
Table 24: Global Policy Parameters: Localization.......................................................................................67
Table 25: Global Policy Parameters: Contact List.......................................................................................68
Table 26: Global Policy Parameters: Maintenance.....................................................................................69
Table 27: Global Policy Parameters: Network Settings ..............................................................................71
Table 28: Global Policy Parameters: Customization...................................................................................71
Table 29: Create New Template..................................................................................................................73
Table 30: Create New Model Template.......................................................................................................74
Table 31: SIP Extension Configuration Parameters....................................................................................85
Table 32: IAX Extension Configuration Parameters....................................................................................89
Table 33: FXS Extension Configuration Parameters ..................................................................................93
Table 34: Batch Add SIP Extension Parameters.........................................................................................97
Table 35: Batch Add IAX Extension Parameters.......................................................................................100
Table 36: Analog Trunk Configuration Parameters...................................................................................105
Table 37: PSTN Detection forAnalog Trunk .............................................................................................110
Table 38: SIP Trunk Configuration Parameters......................................................................................... 111

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Table 39: IAX Trunk Configuration Parameters.........................................................................................116
Table 40: SLA Station Configuration Parameters......................................................................................121
Table 41: Outbound Route Configuration Parameters..............................................................................125
Table 42: Inbound Rule Configuration Parameters...................................................................................128
Table 43: Conference Bridge Configuration Parameters..........................................................................131
Table 44: Conference Caller IVR Menu ....................................................................................................135
Table 45: IVR Configuration Parameters ..................................................................................................137
Table 46: Voicemail Settings.....................................................................................................................143
Table 47: Voicemail Email Settings...........................................................................................................145
Table 48: Voicemail Group Settings..........................................................................................................146
Table 49: Ring Group Parameters ............................................................................................................147
Table 50: Paging/Intercom Group Configuration Parameters...................................................................149
Table 51: Call Queue Configuration Parameters ......................................................................................151
Table 52: FAX/T.38 Settings......................................................................................................................161
Table 53: Follow Me Settings....................................................................................................................166
Table 54: Follow Me Options.....................................................................................................................166
Table 55: DISA Settings ............................................................................................................................169
Table 56: Event List Settings.....................................................................................................................171
Table 57: UCM6100 Feature Codes .........................................................................................................177
Table 58: Internal Options/General...........................................................................................................183
Table 59: Internal Options/Jitter Buffer......................................................................................................185
Table 60: Internal Options/RTP Settings...................................................................................................185
Table 61: Internal Options/Ports Config....................................................................................................186
Table 62: Internal Options/STUN Monitor.................................................................................................188
Table 63: Internal Options/Payload...........................................................................................................188
Table 64: IAX Settings/General.................................................................................................................189
Table 65: IAX Settings/Registration ..........................................................................................................189
Table 66: IAX Settings/Static Defense ......................................................................................................190
Table 67: SIP Settings/General.................................................................................................................191
Table 68: SIP Settings/Misc ......................................................................................................................192
Table 69: SIP Settings/Session Timer.......................................................................................................192
Table 70: SIP Settings/TCP and TLS........................................................................................................193
Table 71: SIP Settings/NAT.......................................................................................................................194
Table 72: SIP Settings/ToS........................................................................................................................195
Table 73: Trunk Status...............................................................................................................................197
Table 74: Extension Status........................................................................................................................199
Table 75: Agent Status ..............................................................................................................................200
Table 76: Interface Status Indicators.........................................................................................................201
Table 77: Parking Lot Status .....................................................................................................................202
Table 78: System Status->General ...........................................................................................................204
Table 79: System Status->Network...........................................................................................................205

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Table 80: CDR Filter Criteria.....................................................................................................................210
Table 81: CDR Statistics Filter Criteria......................................................................................................214
Table 82: CDR API Configuration Files.....................................................................................................215
Table 83: CDR API URI Parameters.........................................................................................................216
Table 84: Network Upgrade Configuration................................................................................................221
Table 85: Data Sync Configuration ...........................................................................................................226
Table 86: Cleaner Configuration ...............................................................................................................228
Table of Figures
UCM6100 Series IP PBX User Manual
Figure 1: UCM6102/UCM6104/UCM6108/UCM6116.................................................................................21
Figure 2: UCM6102 Front View...................................................................................................................26
Figure 3: UCM6102 Back View...................................................................................................................26
Figure 4: UCM6104 Front View...................................................................................................................27
Figure 5: UCM6104 Back View...................................................................................................................27
Figure 6: UCM6108 Front View...................................................................................................................28
Figure 7: UCM6108 Back View...................................................................................................................28
Figure 8: UCM6116 Front View...................................................................................................................29
Figure 9: UCM6116 Back View...................................................................................................................29
Figure 10: UCM6116 Web GUI Login Page................................................................................................34
Figure 11: UCM6100 Web GUI Language..................................................................................................36
Figure 12: Create New Firewall Rule..........................................................................................................45
Figure 13: LDAP Server Configurations......................................................................................................49
Figure 14: Default LDAP Phonebook DN....................................................................................................49
Figure 15: Default LDAP Phonebook Attributes..........................................................................................50
Figure 16: Add LDAP Phonebook...............................................................................................................50
Figure 17: Edit LDAP Phonebook...............................................................................................................51
Figure 18: GXP2200 LDAP Phonebook Configuration...............................................................................52
Figure 19: UCM6100 Email Settings...........................................................................................................54
Figure 20: Set Time Manually .....................................................................................................................56
Figure 21: Create New Office Time.............................................................................................................57
Figure 22: Settings->Time Settings->Office Time.......................................................................................58
Figure 23: Create New Holiday...................................................................................................................59
Figure 24: Settings->Time Settings->Holiday.............................................................................................60
Figure 25: Zero Config ConfigurationArchitecture for End Point Device ...................................................62
Figure 26: UCM6100 Zero Config...............................................................................................................63
Figure 27: Auto Provision Settings..............................................................................................................64

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Figure 28: Auto Discover.............................................................................................................................66
Figure 29: Discovered Devices...................................................................................................................66
Figure 30: Discovered Devices...................................................................................................................67
Figure 31: Edit Global Template..................................................................................................................73
Figure 32: Edit Model Template ..................................................................................................................75
Figure 33: Create New Device....................................................................................................................76
Figure 34: Manage Devices........................................................................................................................77
Figure 35: Edit Device.................................................................................................................................78
Figure 36: Edit Customize Device Settings.................................................................................................79
Figure 37: Add P Value in Customize Device Settings ...............................................................................80
Figure 38: Device List in Zero Config..........................................................................................................80
Figure 39: Zero Config Sample - Global Policy...........................................................................................81
Figure 40: Zero Config Sample - Device Preview 1....................................................................................82
Figure 41: Zero Config Sample - Device Preview 2....................................................................................83
Figure 42: Zero Config Sample - Device Preview 3....................................................................................84
Figure 43: Export Extensions....................................................................................................................103
Figure 44: Import Extensions....................................................................................................................103
Figure 45: UCM6100 FXO Tone Settings .................................................................................................108
Figure 46: UCM6100 PSTN Detection......................................................................................................108
Figure 47: UCM6100 PSTN Detection:Auto Detect.................................................................................109
Figure 48: UCM6100 PSTN Detection: Semi-Auto Detect .......................................................................109
Figure 49: DOD extension selection......................................................................................................... 119
Figure 50: Edit DOD..................................................................................................................................120
Figure 51: SLA Station ..............................................................................................................................121
Figure 52: Enable SLA Mode for Analog Trunk.........................................................................................123
Figure 53: Analog Trunk with SLAMode Enabled ....................................................................................123
Figure 54: SLA Example - SLA Station .....................................................................................................123
Figure 55: SLA Example - MPK Configuration..........................................................................................124
Figure 56: Blacklist Configuration Parameters..........................................................................................130
Figure 57: Blacklist csv File.......................................................................................................................130
Figure 58: Conference Invitation From Web GUI......................................................................................133
Figure 59: Conference Recording.............................................................................................................136
Figure 60: Click on Prompt to Create IVR Prompt....................................................................................139
Figure 61: Record New Custom Prompt...................................................................................................139
Figure 62: Upload Custom Prompt ...........................................................................................................140
Figure 63: Language Settings for Voice Prompt.......................................................................................141
Figure 64: Voice Prompt Package List......................................................................................................142
Figure 65: New Voice Prompt LanguageAdded.......................................................................................142
Figure 66: Voicemail Email Settings .........................................................................................................144
Figure 67: Voicemail Group.......................................................................................................................145
Figure 68: Ring Group...............................................................................................................................147

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Figure 69: Ring Group Configuration........................................................................................................148
Figure 70: Paging/Intercom Group............................................................................................................149
Figure 71: Page/Intercom Group Settings ................................................................................................150
Figure 72: Call Queue...............................................................................................................................151
Figure 73: Agent Login Settings................................................................................................................154
Figure 74: Edit Extension Group...............................................................................................................155
Figure 75: Select Extension Group in Outbound Route............................................................................156
Figure 76: Edit Pickup Group....................................................................................................................157
Figure 77: Edit Pickup Feature Code........................................................................................................158
Figure 78: Music On Hold Default Class...................................................................................................159
Figure 79: Configure Analog Trunk without Fax Detection .......................................................................162
Figure 80: Configure Extension for Fax Machine .....................................................................................163
Figure 81: Configure Inbound Rule for Fax...............................................................................................163
Figure 82: Create Fax Extension..............................................................................................................164
Figure 83: Inbound Route to Fax Extension .............................................................................................164
Figure 84: Create Follow Me.....................................................................................................................165
Figure 85: Edit Follow Me .........................................................................................................................165
Figure 86: Configure One-Key Dial...........................................................................................................167
Figure 87: One-Key Dial Destinations.......................................................................................................168
Figure 88: Create New DISA.....................................................................................................................169
Figure 89: Create New Event List.............................................................................................................172
Figure 90: Create Dial By Name Group....................................................................................................173
Figure 91: Dial By Name Group In IVR Key Pressing Events ..................................................................174
Figure 92: Dial By Name Group In Inbound Rule.....................................................................................175
Figure 93: Configure Extension First Name and Last Name....................................................................176
Figure 94: Download Recording File from CDR Page..............................................................................181
Figure 95: Download Recording File from Recording Files Page.............................................................181
Figure 96: FXS Ports Signaling Preference..............................................................................................186
Figure 97: FXO Ports ACIM Settings ........................................................................................................186
Figure 98: Status->PBX Status .................................................................................................................197
Figure 99: Trunk Status.............................................................................................................................197
Figure 100: Extension Status....................................................................................................................198
Figure 101: Queue Status.........................................................................................................................200
Figure 102: Conference Room Status.......................................................................................................201
Figure 103: UCM6116 Interfaces Status...................................................................................................201
Figure 104: Parking Lot Status..................................................................................................................202
Figure 105: Status->PBX Status->Activity Calls: Calling ..........................................................................203
Figure 106: Status->PBX Status->Activity Calls........................................................................................203
Figure 107: System Status->Storage Usage.............................................................................................206
Figure 108: System Status->Resource Usage..........................................................................................206
Figure 109: System Events->Alert Events Lists: Disk Usage...................................................................207

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Figure 110: System Events->Alert Events Lists: Memory Usage .............................................................208
Figure 111: System Events->Alert Events Lists: System Reboot..............................................................208
Figure 112: System Events->Alert Events Lists: System Crash...............................................................208
Figure 113: System Events->Alert Log .....................................................................................................209
Figure 114: CDR Filter ..............................................................................................................................210
Figure 115: Call Report.............................................................................................................................211
Figure 116: Call Report Entry with Audio Recording File..........................................................................211
Figure 117: Downloaded CDR File Sample - Call To Shows "s"...............................................................212
Figure 118: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................212
Figure 119: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................213
Figure 120: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................213
Figure 121: CDR Statistics........................................................................................................................214
Figure 122: CDR->Recording Files...........................................................................................................214
Figure 123: Network Upgrade...................................................................................................................221
Figure 124: Local Upgrade........................................................................................................................222
Figure 125: Upgrading Firmware Files......................................................................................................223
Figure 126: Reboot UCM6100..................................................................................................................223
Figure 127: Local Backup.........................................................................................................................225
Figure 128: Data Sync ..............................................................................................................................226
Figure 129: Restore UCM6100 from Backup File.....................................................................................227
Figure 130: Cleaner ..................................................................................................................................228
Figure 131: Reset and Reboot..................................................................................................................229
Figure 132: Ethernet Capture ...................................................................................................................230
Figure 133: PING......................................................................................................................................230
Figure 134: Traceroute..............................................................................................................................231
Figure 135: Troubleshooting Analog Trunks .............................................................................................232
Figure 136: Service Check........................................................................................................................232

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GNU GPL INFORMATION
UCM6100 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl

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CHANGE LOG
This section documents significant changes from previous versions of the UCM6100 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
FIRMWARE VERSION 1.0.7.11
Added office time and holiday setting. [OFFICE TIME] [HOLIDAY]
Added new architecture for auto provisioning via Zero Config. [PROVISIONING]
Added Alert-info configuration for distinctive ringing on inbound route. [Table 42: Inbound Rule
Configuration Parameters]
Added SLA support to monitor FXO trunk. [SLA STATION]
Added Follow Me support. [FOLLOW ME]
Added One-Key Dial support. [ONE-KEY DIAL]
Added FXO Dial Delay option for analog trunk. [Table 36: Analog Trunk Configuration
Parameters]
Added Music On Hold selection per extension. [EXTENSIONS]
Added Call Forward Time Condition per extension. [EXTENSIONS]
Added custom prompt support for ring group announcement. [Table 49: Ring Group Parameters]
Added custom prompt support for paging/intercom group announcement. [Table 50:
Paging/Intercom Group Configuration Parameters]
Added options to delete voicemail and Fax files via cleaner. [CLEANER]
Added DTMF configuration per trunk. [VOIP TRUNKS]
Added call queue Music On Hold customization. [Table 51: Call Queue Configuration Parameters]
Added call queue destination support. [Table 51: Call Queue Configuration Parameters]
Added batch add blacklist file support. [BLACKLIST CONFIGURATIONS]
FIRMWARE VERSION 1.0.6.11
Added service check options under web UI->Maintenance->Troubleshooting->Service Check
page to regularly check Asterisk service.
FIRMWARE VERSION 1.0.6.10
Added static routes function. [STATIC ROUTES]

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Added option to provision end devices’ date format, time format and time zone in zero config.
Added option to disable extension/trunk.
Added TEL URL support for extension/trunk.
Added option to dial trunk password per extensions.
Added export extension and import extension function. [EXPORT EXTENSIONS] [IMPORT
EXTENSIONS]
Added option "Need Registration" for SIP register trunk.
Added option "The Maximum Number of Call Line" for trunk.
Added Dial By Name. [DIAL BY NAME]
Added voicemail password and Email address for voicemail group extension.
Added auto record support for ring group and call queue.
Added VFax file display, download and delete interface in web UI.
Changed web page name from "Hardware Config" to "Ports Config".
Added payload configuration for audio/video codecs. [INTERNAL OPTIONS/PAYLOAD]
Added activity calls status on web UI status page. [ACTIVITY CALLS]
Added CDR API support. [CDR API CONFIGURATION FILES]
Added more alert events support such as Register SIP Failed, Register SIP Trunk Failed, Restore
Config, User Login Success, User Login Failed, SIP Internal Call Failure and etc. [ALERT
EVENTS LIST]
FIRMWARE VERSION 1.0.5.19
Added built-in data migration tool to support upgrading from 1.0.4.7 to 1.0.5.19 without factory
reset.
Added "Direct Dial Voicemail Prefix" feature code back. [Table 57: UCM6100 Feature Codes]
Changed valid range for option "Current Disconnect Threshold". [Table 36: Analog Trunk
Configuration Parameters]
FIRMWARE VERSION 1.0.5.14
New backend data structure and web UI performance improvement. 1.0.5.14 is not compatible
with previous firmware versions. Once upgraded to 1.0.5.14, the device needs to be FULLY
RESET and RE-CONFIGURED MANUALLY.
Added traditional Chinese language for web UI. [WEB GUI LANGUAGES]
Updated LDAP configuration example. [LDAP SERVER]
Added "Enable Filter Source Caller ID" and "Custom Dynamic Route" options for outbound route
settings. [Table 41: Outbound Route Configuration Parameters]
Added more language support for voice prompt. [LANGUAGE SETTINGS FOR VOICE PROMPT]
Added "Ring Group Destination" for ring group configuration. [Table 49: Ring Group Parameters]

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Added "Extension Groups" section in web UI. [EXTENSION GROUPS]
Added "Pickup Groups" section in web UI. [PICKUP GROUPS]
Added BLF function description. [BLFAND EVENT LIST]
Updated default extension range. [Table 58: Internal Options/General]
Added sample descriptions for downloaded CDR file. [DOWNLOADED CDR FILE]
FIRMWARE VERSION 1.0.4.7
Asterisk updated to version 1.8.23.1.
Added DID routing support for incoming calls. [Table 38: SIP Trunk Configuration Parameters]
Added DOD routing support. [Direct Outward Dialing (DOD)]
Added GXP one-button Voicemail access. [Table 31: SIP Extension Configuration Parameters]
Added option "Skip voicemail password verification" on extension edit page. [Table 31: SIP
Extension Configuration Parameters]
Added Hot-Desking Support. [Table 31: SIP Extension Configuration Parameters]
Added one-button on-demand call recording for GXP
Add new option to enable or disable "FXS TISS Override" on Hardware Config page. [Table 61:
Internal Options/Ports Config]
Added more modes for FXS Two-Wire Impedance Synthesis
Added LDAP Sync manual trigger function and synced date displaying. [VOIP TRUNKS]
Improved LDAP Sync function, added retrying, file verifying and progress displaying function
Added option "Pick Extension Period" on auto-provision settings page of Zero Config
Added multiple extension assignment support on device edit page of Zero Config
Added "Reset All Extensions" button at the Zero Config page to recycle all assigned extensions.
[AUTO PROVISIONING]
Added system crash alarm, core dump detection and allow users to download core dump file.
[Figure 112: System Events->Alert Events Lists: System Crash]
Add "Keep Trunk CID" option for VoIP trunks, and keep the priorities: DOD -> Extension CallerID
-> Trunk CallerID -> Global CallerID. [Table 38: SIP Trunk Configuration Parameters]
FIRMWARE VERSION 1.0.3.13
Added Fail2Ban support for SIP authentication. [FAIL2BAN]
Added voice prompt "Language" selection and "Auto Record" option for extension. [Table 31: SIP
Extension Configuration Parameters] [Table 34: Batch Add SIP Extension Parameters]
Added "Auto Record" option for trunk.
Added "Digit Timeout" option and voice prompt "Language" selection for IVR. [Table 45: IVR
Configuration Parameters]
Added "Direct Dial Voicemail Prefix" feature code to directly dial or transfer to extension's

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voicemail. [Table 57: UCM6100 Feature Codes]
Added "Enforce Strong Passwords" option. [Table 58: Internal Options/General]
Added FXS MWI Mode. [Table 61: Internal Options/Ports Config]
Added system events with alert and Email notification support. [SYSTEM EVENTS]
Added new web page for recording files. [RECORDING FILES]
FIRMWARE VERSION 1.0.2.21
Added weight information. [Table 1: Technical Specifications]
Added NTP server support. [NTP SERVER]
Added Czech language for web GUI display. [WEB GUI LANGUAGES]
Added VLAN support. "Layer 2 QoS 802.1Q/VLAN tag" and "Layer 2 QoS 802.1p priority value"
options for network port settings are added. [NETWORK SETTINGS]
Updated LDAP client configurations information.
Added sample Email settings. [EMAIL SETTINGS]
Added manual time settings. [TIME SETTINGS]
Added "Enable Pick Extension" and "Extension Segment" options for auto provisioning settings.
Changed one of the discovery method from "SIP MESSAGE (OPTIONS)" to "SIP MESSAGE
(NOTIFY)" in zero-config feature.
Added pickup group feature. [Table 57: UCM6100 Feature Codes]
Added PSTN detection instructions for "Auto Detect" and "Semi-auto Detect". [PSTN
DETECTION]
Added "Auth ID" option for SIP register trunk configuration. [Table 38: SIP Trunk Configuration
Parameters]
Added LDAP sync options for peer SIP trunk. [Table 38: SIP Trunk Configuration Parameters]
Changed the default setting of outbound route "Privilege Level" from "Internal" to "International" to
avoid potential misconfiguration and security risk.
Added DISAand Fax to IVR key press event options. [Table 45: IVR Configuration Parameters]
Added "Min Message Time" option in voicemail settings. [Table 46: Voicemail Settings]
Added Fax setting samples. [FAX/T.38]
Added DISAsupport for inbound route and IVR.
Added Event List support to monitor local extensions and remote extensions. [BLF AND EVENT
LIST]
Added feature code *0 for "Disconnect". [Table 57: UCM6100 Feature Codes]
Added feature code *8 for "Pickup Extension" in pickup group feature. [Table 57: UCM6100
Feature Codes]
Added "Record Prompt" and "Custom Name of Pickup Group" options in internal options. [Table
58: Internal Options/General]
Added warning information for "Allow Guest Call" option to avoid potential security risk caused by
misconfiguration. [Table 64: IAX Settings/General]

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Changed reset mode to two mode "User Data" and "All". [RESETAND REBOOT]
FIRMWARE VERSION 1.0.1.22
This is the initial version.