Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 Basic Configuration Guide

UCM6510 Basic Configuration Guide Page 1 of 29
Index
Table of Contents
OVERVIEW ................................................................................................4
SETUP ENVIRONMENT ............................................................................5
QUICK INSTALLATION..............................................................................6
CONNECT UCM6510............................................................................................................................6
ACCESS UCM6510 WEB INTERFACE ................................................................................................6
CREATE USER EXTENSION.....................................................................8
CONFIGURE EXTENSION RANGE......................................................................................................8
BATCH & SINGLE USER CREATION...................................................................................................9
STEPS ON ADDING SINGLE EXTENSION ..................................................................................9
STEPS ON ADDING BATCH OF EXTENSIONS .........................................................................10
PROVISIONING & ZERO CONFIG ..........................................................13
AUTO DISCOVERING.........................................................................................................................13
EXTENSION ASSIGNMENT ...............................................................................................................14
CONFERENCE BRIDGE..........................................................................16
HOW TO SET UP A CONFERENCE BRIDGE ....................................................................................16
IVR ...........................................................................................................19
CONFIGURE IVR ................................................................................................................................19
CREATE NEW IVR..............................................................................................................................19
TRUNKS...................................................................................................21
ANALOG TRUNKS..............................................................................................................................21
SET UP ANALOG TRUNK............................................................................................................21
VOIP TRUNKS.....................................................................................................................................22
SET UP VOIP TRUNK ..................................................................................................................23
DIGITAL TRUNKS................................................................................................................................25
CALL ROUTES ........................................................................................26
OUTBOUND ROUTES ........................................................................................................................26
SET UP OUTBOUND ROUTE......................................................................................................26
INBOUND ROUTES ............................................................................................................................28
SET UP INBOUND ROUTE..........................................................................................................28

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Table of Figures
Figure 1: Typical UCM6510 Connection Scenario........................................................................................5
Figure 2: Connecting UCM6510 ...................................................................................................................6
Figure 3: UCM6510 Web UI Login Screen ...................................................................................................7
Figure 4: Create User Extension - Extension Range....................................................................................8
Figure 5: PBX -> Basic/Call Routes -> Extensions.......................................................................................9
Figure 6: Create New Extension...................................................................................................................9
Figure 7: Create New SIP Extension ..........................................................................................................10
Figure 8: Create User Extension - Created Single User.............................................................................10
Figure 9: Batch Add SIP Extension............................................................................................................. 11
Figure 10: Create User Extension - Batch Add User .................................................................................. 11
Figure 11: Create User Extension - Prompt................................................................................................12
Figure 12: Create User Extension - Single and Batch Add Extensions Created........................................12
Figure 13: Provisioning with Zero Config - Auto Discovery.........................................................................14
Figure 14: Provisioning with Zero Config - Extension Assignment.............................................................14
Figure 15: Provisioning with Zero Config - Manually Assigned Extension..................................................15
Figure 16: Provisioning with Zero Config - Extension Status......................................................................15
Figure 17: Conference Bridge - Create New Conference Room................................................................17
Figure 18: Conference Bridge - Create New Conference Room................................................................17
Figure 19: Conference Bridge - Conference in Progress............................................................................18
Figure 20: IVR - Manage IVR......................................................................................................................19
Figure 21: IVR - Create New IVR................................................................................................................20
Figure 22: IVR - Key Pressing Events ........................................................................................................20
Figure 23: Analog Trunks - Create New Analog Trunk................................................................................22
Figure 24: VoIP Trunks - Create New Register SIP Trunk..........................................................................24
Figure 25: VoIP Trunks - Edit VoIP Trunk....................................................................................................24
Figure 26: Status - Trunks...........................................................................................................................25
Figure 27: Routes –Create Outbound Route.............................................................................................27
Figure 28: Routes - Create Inbound Route.................................................................................................29
This document is subject to change without notice. The latest electronic version of this document is
available for download here:
http://www.grandstream.com/support

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Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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OVERVIEW
This document will provide instructions on how to set up a UCM6510 from an out of the box state to a fully
functional state. This includes design considerations, creating user extensions, provisioning endpoints with
Zero-Config, conferencing, auto attendant configuration, analog/VoIP trunks, routing inbound/outbound
calls and voicemail/fax to email setup.
For detailed information in regards to parameters that are encountered in this guide, please refer to the
UCM6510 series User Manual.

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SETUP ENVIRONMENT
In this setup guide, we will use the UCM6510 connected into an environment as shown in the figure below.
It shows a typical setup where you have the UCM6510 WAN port connected to the Internet and the LAN
side of the UCM6510 providing DHCP for GXP phones as well as PCs.
Figure 1: Typical UCM6510 Connection Scenario
For T1/E1/J1 connection, please refer to documentation here:
http://www.grandstream.com/products/ucm_series/ucm65xx/documents/how_to_configure_t1_on_ucm65
10.pdf

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QUICK INSTALLATION
CONNECT UCM6510
Figure 2: Connecting UCM6510
The UCM6510 will then get uplink network connection after the above installation. Users can then connect
LAN port to a switch/hub which can have more IP phones and PCs to connect into, using UCM6510 as a
router for the LAN network.
ACCESS UCM6510 WEB INTERFACE
Accessing the UCM6510 web interface allow users to manage users and system settings locally as well as
remotely. If the computer is connected to the same switch/router that the UCM6510 WAN port is
connected, then users can browse to the IP address that is displayed on the UCM6510 LCD. This address
is the WAN IP. If the computer is connected to the LAN side of the UCM6510, then users would browse to
the default IP of the UCM6510 which is 192.168.2.1. If successful, the UCM6510 login page will be
displayed as shown below.

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Figure 3: UCM6510 Web UI Login Screen

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CREATE USER EXTENSION
CONFIGURE EXTENSION RANGE
First part of configuring the UCM6510 should be about planning for extension. Here are some questions to
think about when setting up extension ranges:
How many users are in the office?
Will there be departments within the office?
Is this office interconnecting with another office?
Once there’s a clear picture of how many users will be at each location, how departments are going to be
segmented and what’s the expected growth of the company, a user can then configure the extension
range. Navigate to web UI->PBX->Internal Options->General.
Figure 4: Create User Extension - Extension Range

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In the figure above, the user extension range is set with a starting extension of 1000 and ending at 6299.
This allows up to 5300 extensions to assign to users. We have also created a conference extension range
from 6300 to 6399, which gives 99 conference bridges. Users can configure any extension range as they
desire. Here we’ve configured it to use 4-digit extensions.
Click “Save” at the bottom. Then remember to click on “Apply Changes” at the top so that our extension
range will be ready for the next steps.
BATCH & SINGLE USER CREATION
So now that there’s extension range configured, we can begin creating users to prepare for the
provisioning process. There are two methods of creating a user. One method would be creating a single
user. The other method would be creating a batch of users. In this tutorial, we introduce how to create SIP
extension as an example.
STEPS ON ADDING SINGLE EXTENSION
1. Navigate to PBX->Basic/Call Routes->Extensions. For first time setup, users will see “No
Extensions defined”.
Figure 5: PBX -> Basic/Call Routes -> Extensions
2. Click on “Create New Extension” and the select “Create New SIP Extension” from the drop down list.
Figure 6: Create New Extension
3. On the “Create New SIP Extension” dialog, users can enter in quite a few options, but they are not
required for this tutorial. Click “Save” at the bottom of the page.

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Figure 7: Create New SIP Extension
4. After clicking “Save” the Extensions page will display with the single SIP extension that was just
created. Here the user has the ability to edit the extensions by clicking on at the right.
Figure 8: Create User Extension - Created Single User
STEPS ON ADDING BATCH OF EXTENSIONS
1. Navigate to PBX->Basic/Call Routes->Extensions
2. Click on “Batch Add Extensions” and then select “Batch Add SIP Extension” from the drop down list.

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Figure 9: Batch Add SIP Extension
3. At the “Batch Add Extensions” dialog, the user can specify the “Starting Extension” and the number of
extensions to generate by setting the “Create Number”. In this tutorial we will have a starting
extension of 1001 and have the UCM6510 generate 5 extensions with a password randomly
generated. This would create extensions 1001, 1002, 1003, 1004 and 1005.
Figure 10: Create User Extension - Batch Add User
4. Click “Create Users” at the bottom to have the UCM6510 generate the extensions
5. Next, a prompt will appear asking “Are you sure you want to create users: 1001, 1002, 1003, 1004
1005”. Click on “OK”.

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Figure 11: Create User Extension - Prompt
At this point the Extensions page should look similar to this:
Figure 12: Create User Extension - Single and Batch Add Extensions Created

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PROVISIONING & ZERO CONFIG
Grandstream SIP Devices can be configured via Web interface as well as via configuration file through
TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format
configuration file and XML format configuration file. The UCM6510 provides a Plug and Play mechanism to
auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file
and having the phone to download it. This allows users to finish the installation with ease and start using
the SIP devices in a managed way.
To provision a phone, three steps are involved, i.e., discovery, assignment and provisioning. The
UCM6510 creates XML config file to the detected/assigned Grandstream device and accomplishes the
following configurations on the device after the provisioning:
A UCM6510 extension will be assigned and registered on the phone.
SIP-related network settings such as "NAT traversal" and "Use Random Port" are configured on the
phone.
Call settings such as "Dial Plan" and "Auto Answer".
LDAP client configurations will be set up automatically on the phone to use the default LDAP directory
generated in the UCM6510 LDAP server.
This section explains how zero config works on the UCM6510. The settings for this feature can be
accessed via Web GUI->PBX->Basic/Call Routes->Zero Config.
AUTO DISCOVERING
When referring back to our typical scenario in the beginning of this tutorial, we know that there is a
GXP2124 connected to the LAN side of the UCM6510. The UCM6510 LAN interface has DHCP enabled
and has assigned the GXP2124 with an IP address. By default the IP assigned would be within the
192.168.2.X range. When the UCM6510 offers an IP address to the phone it also offers DHCP Option 66,
which provides the phone with a config server path that points to the UCM6510. All of Grandstream VoIP
devices have Option 66 turned on by default and this is how the GXP2124 was discovered by the
UCM6510.
Upon being discovered, the GXP2124 will provide details about its MAC, IP Address, Version (Firmware),
Vendor, Model, Connection Status and Create Config.
By navigating to PBX->Basic/Call Routes->Zero Config, a user will be able to see the discovered
device(s).

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Figure 13: Provisioning with Zero Config - Auto Discovery
EXTENSION ASSIGNMENT
In the Auto Provision settings, users have the option to enable “Automatically Assign Extension”. If
enabled, an extension will be created and assigned to the new device detected. This is a great feature if
specific extension assignment isn’t required, but for our setup we’ll work on manually assigning an
extension to a discovered device.
Navigate to PBX->Basic/Call Routes->Zero Config and click on for the discovered device.
The next screen provides details of the device and also allows a user to assign an extension. Since the
GXP2124 is a 4 line phone, the UCM6510 gives us the option to assign 4 extensions to the phone.
Figure 14: Provisioning with Zero Config - Extension Assignment
Click on the Account 1 and select the desired extension, then click “Save”. Now the Zero Config page
displays the device with an extension assigned to it on Account 1.

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Figure 15: Provisioning with Zero Config - Manually Assigned Extension
After assigning an extension, the phone must be rebooted in order to pick up the configuration file from the
UCM6510. During this process, the phone will boot up, request for config file, download the config file, then
reboot once more in order to apply the changes.
After the phone is completely booted, navigate to PBX->Basic/Call Routes->Extensions page to see the
extension status. The SIP status will show a green circle for a successful registration.
Figure 16: Provisioning with Zero Config - Extension Status

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CONFERENCE BRIDGE
The UCM6510 supports up to 8 conference bridges allowing up to 64 simultaneous PSTN or IP
participants.
The conference bridge configurations can be accessed under Web GUI->PBX->Call
Features->Conference. In this page, users could create, edit, view, invite, manage the participants and
delete conference bridges. The conference bridge status and conference call recordings (if recording is
enabled) will be displayed in this web page as well.
HOW TO SET UP A CONFERENCE BRIDGE
1. Click on “Create New Conference Room”
2. On the “Create New Conference Room” dialog, the Extension is automatically populated since the
extension range is in effect. Users can assign another number that is within the Conference Extension
range
3. Next, uncheck the option “Public Mode”. This will make the password options available. Enter a
numeric password for an admin as well as the regular user password. In this example, the user enters
511511 as the user password and 510510 as the admin password.

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Figure 17: Conference Bridge - Create New Conference Room
4. Click “Save” at the bottom then “Apply Changes” at the top.
We should now have a conference room created and the status page will display the following:
Figure 18: Conference Bridge - Create New Conference Room
With the phone that was registered to the UCM6510, dial the conference room extension. For this
example we will dial 6300. The user will hear a prompt for the conference password. Depending on the
user, the regular password or admin password can be entered.
During a conference call, the admin can login to the UCM6510 web GUI and view the conference room
status. This provides the admin with details on which conference room is active, who the participants are
and the conference call current duration.

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Besides status information, the admin has a several conference management tools. By clicking the
button, the admin can invite other users to the conference. Clicking will kick the selected user from the
conference. When clicking or button the admin will mute/unmute the specific user.
Figure 19: Conference Bridge - Conference in Progress

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IVR
CONFIGURE IVR
IVR configurations can be accessed under the UCM6510 Web GUI->PBX->Call Features->IVR. Users
could create, edit, view and delete an IVR.
Click on "Create New IVR" to add a new IVR.
Click on to edit the IVR configuration.
Click on to delete the IVR.
Figure 20: IVR - Manage IVR
CREATE NEW IVR
1. Click on “Create New IVR”
2. Enter a Name for the IVR. This is used for referencing purposes. In this example the user will create
“OfficeHours2”
3. “Extension” is populated automatically by the extension range that was created in the beginning of the
tutorial. Auser may choose another IVR extension within the range if desired.
4. Enable “Dial Other Extensions” to allow callers who reach the IVR to dial a direct internal extension
without having to go through voice prompts.
5. “Welcome Prompt” is the recording that will be played when a caller reaches the IVR. Users can click
on the “Prompt” link next to the dropdown box to configure a welcome prompt.