Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual
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Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 1 of 229
UCM6510 IP PBX User Manual
Index
CHANGE LOG...........................................................................................12
FIRMWARE VERSION 1.0.0.25..........................................................................................................12
WELCOME ................................................................................................13
PRODUCT OVERVIEW.............................................................................15
FEATURE HIGHTLIGHTS...................................................................................................................15
TECHNICAL SPECIFICATIONS .........................................................................................................16
INSTALLATION .........................................................................................19
EQUIPMENT PACKAGING.................................................................................................................19
CONNECT YOUR UCM6510 ..............................................................................................................19
CONNECT THE UCM6510...........................................................................................................19
SAFETY COMPLIANCES ...................................................................................................................20
WARRANTY........................................................................................................................................20
GETTING STARTED .................................................................................21
USE THE LCD MENU.........................................................................................................................21
USE THE LED INDICATORS..............................................................................................................23
USE THE WEB GUI ............................................................................................................................24
ACCESS WEB GUI ......................................................................................................................24
WEB GUI CONFIGURATIONS.....................................................................................................25
WEB GUI LANGUAGES...............................................................................................................25
SAVE AND APPLY CHANGES.....................................................................................................26
MAKE YOUR FIRST CALL..................................................................................................................27
SYSTEM SETTINGS .................................................................................29
NETWORK SETTINGS.......................................................................................................................29
BASIC SETTINGS........................................................................................................................29
802.1X ..........................................................................................................................................34
STATIC ROUTES .........................................................................................................................36
PORT FORWORDING .................................................................................................................38
FIREWALL...........................................................................................................................................40
STATIC DEFENSE .......................................................................................................................40
DYNAMIC DEFENSE...................................................................................................................43
FAIL2BAN.....................................................................................................................................44
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CHANGE PASSWORD .......................................................................................................................45
LDAP SERVER....................................................................................................................................45
LDAP SERVER CONFIGURATIONS...........................................................................................46
LDAP PHONEBOOK....................................................................................................................47
LDAP CLIENT CONFIGURATIONS.............................................................................................48
HTTP SERVER....................................................................................................................................50
EMAIL SETTINGS...............................................................................................................................51
TIME SETTINGS.................................................................................................................................53
AUTO TIME UPDATING...............................................................................................................53
SET TIME MANUALLY.................................................................................................................55
NTP SERVER......................................................................................................................................55
PROVISIONING.........................................................................................57
OVERVIEW .........................................................................................................................................57
AUTO PROVISIONING.......................................................................................................................57
MANUAL PROVISIONING..................................................................................................................60
DISCOVERY.................................................................................................................................60
ASSIGNMENT..............................................................................................................................61
CREATE NEW DEVICE................................................................................................................62
PROVISIONING ...........................................................................................................................62
EXTENSIONS............................................................................................63
CREATE NEW USER..........................................................................................................................63
CREATE NEW SIP EXTENSION .................................................................................................63
CREATE NEW IAX EXTENSION.................................................................................................66
CREATE NEW FXS EXTENSION................................................................................................69
BATCH ADD EXTENSIONS................................................................................................................73
BATCH ADD SIP EXTENSIONS ..................................................................................................73
BATCH ADD IAX EXTENSIONS..................................................................................................75
EDIT EXTENSION...............................................................................................................................78
EXPORT EXTENSIONS......................................................................................................................79
IMPORT EXTENSIONS.......................................................................................................................79
EMAIL TO USER.................................................................................................................................80
ANALOG TRUNKS....................................................................................83
ANALOG TRUNKS CONFIGURATION...............................................................................................83
PSTN DETECTION.............................................................................................................................85
ANALOG HARDWARE CONFIGURATION.........................................................................................89
DIGITAL TRUNKS.....................................................................................91
DIGITAL HARDWARE CONFIGURATION..........................................................................................91
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DIGITAL TRUNK CONFIGURATION.................................................................................................100
DIRECT OUTWARD DIALING (DOD) VIADIGITALTRUNKS..........................................................101
DIGITAL TRUNK TROUBLESHOOTING ..........................................................................................101
DATA TRUNK..........................................................................................103
VOIP TRUNKS.........................................................................................105
VOIP TRUNK CONFIGURATION......................................................................................................105
DIRECT OUTWARD DIALING (DOD) VIAVOIP TRUNKS...............................................................112
CALL ROUTES........................................................................................115
OUTBOUND ROUTES...................................................................................................................... 115
INBOUND ROUTES..........................................................................................................................117
INBOUND RULE CONFIGURATIONS.......................................................................................117
BLACKLIST CONFIGURATIONS...............................................................................................120
CONFERENCE BRIDGE.........................................................................123
CONFERENCE BRIDGE CONFIGURATIONS..........................................................................123
JOIN A CONFERENCE CALL....................................................................................................125
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................125
DURING THE CONFERENCE...................................................................................................126
RECORD CONFERENCE..........................................................................................................127
IVR...........................................................................................................129
CONFIGURE IVR..............................................................................................................................129
CREATE IVR PROMPT.....................................................................................................................131
RECORD NEW IVR PROMPT...................................................................................................131
UPLOAD IVR PROMPT .............................................................................................................132
LANGUAGE SETTINGS FOR VOICE PROMPT ....................................133
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................133
VOICEMAIL.............................................................................................137
CONFIGURE VOICEMAIL ................................................................................................................137
VOICEMAIL EMAIL SETTINGS ........................................................................................................138
CONFIGURE VOICEMAIL GROUP..................................................................................................139
RING GROUP..........................................................................................141
CONFIGURE RING GROUP.............................................................................................................141
PAGING AND INTERCOM GROUP ........................................................143
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CONFIGURE PAGING/INTERCOM GROUP....................................................................................143
CALL QUEUE..........................................................................................145
CONFIGURE CALL QUEUE .............................................................................................................145
EXTENSION GROUPS............................................................................149
CONFIGURE EXTENSION GROUPS ..............................................................................................149
USE EXTENSION GROUPS.............................................................................................................149
PICKUP GROUPS...................................................................................151
CONFIGURE PICKUP GROUPS......................................................................................................151
MUSIC ON HOLD....................................................................................153
FAX/T.38 ..................................................................................................155
CONFIGURE FAX/T.38 .....................................................................................................................155
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................156
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL..........................................................................158
DISA ........................................................................................................159
BLF AND EVENT LIST............................................................................161
BLF....................................................................................................................................................161
EVENT LIST......................................................................................................................................161
DIAL BY NAME .......................................................................................165
DIAL BY NAME CONFIGURATION...................................................................................................165
CALL FEATURES ...................................................................................169
FEATURE CODES ............................................................................................................................169
CALL RECORDING...........................................................................................................................172
CALL PARK .......................................................................................................................................173
PARK A CALL.............................................................................................................................173
RETRIEVE THE PARKED CALL................................................................................................173
INTERNAL OPTIONS..............................................................................175
INTERNAL OPTIONS/GENERAL .....................................................................................................175
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................177
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................177
INTERNAL OPTIONS/STUN MONITOR...........................................................................................178
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UCM6510 IP PBX User Manual
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IAX SETTINGS........................................................................................179
IAX SETTINGS/GENERAL................................................................................................................179
IAX SETTINGS/REGISTRATION......................................................................................................179
IAX SETTINGS/STATIC DEFENSE ..................................................................................................180
SIP SETTINGS ........................................................................................183
SIP SETTINGS/GENERAL................................................................................................................183
SIP SETTINGS/MISC........................................................................................................................184
SIP SETTINGS/SESSION TIMER.....................................................................................................184
SIP SETTINGS/TCP and TLS...........................................................................................................185
SIP SETTINGS/NAT..........................................................................................................................186
SIP SETTINGS/TOS..........................................................................................................................187
STATUS AND REPORTING ....................................................................189
PBX STATUS.....................................................................................................................................189
TRUNKS.....................................................................................................................................189
EXTENSIONS.............................................................................................................................190
QUEUES.....................................................................................................................................192
CONFERENCE ROOMS............................................................................................................193
INTERFACES STATUS ..............................................................................................................193
DIGITAL CHANNELS STATUS...................................................................................................195
PARKING LOT............................................................................................................................196
SYSTEM STATUS.............................................................................................................................197
GENERAL...................................................................................................................................197
NETWORK .................................................................................................................................198
STORAGE USAGE.....................................................................................................................198
RESOURCE USAGE..................................................................................................................199
SYSTEM EVENTS ............................................................................................................................200
ALERT EVENTS LIST................................................................................................................200
ALERT LOG................................................................................................................................202
ALERT CONTACT......................................................................................................................202
CDR...................................................................................................................................................203
DOWNLOADED CDR FILE........................................................................................................205
STATISTICS................................................................................................................................207
RECORDING FILES...................................................................................................................208
CDR API CONFIGURATION FILES...........................................................................................208
UPGRADING AND MAINTENANCE.......................................................215
UPGRADING.....................................................................................................................................215
UPGRADING VIA NETWORK....................................................................................................215
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UCM6510 IP PBX User Manual
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UPGRADING VIA LOCAL UPLOAD...........................................................................................216
NO LOCAL FIRMWARE SERVERS...........................................................................................218
BACKUP............................................................................................................................................218
LOCAL BACKUP........................................................................................................................219
DATA SYNC................................................................................................................................219
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................220
CLEANER..........................................................................................................................................221
RESETAND REBOOT......................................................................................................................222
SYSLOG............................................................................................................................................223
TROUBLESHOOTING ......................................................................................................................224
ETHERNET CAPTURE..............................................................................................................224
IP PING.......................................................................................................................................224
TRACEROUTE...........................................................................................................................225
PRI/SS7/MFC/R2 SIGNALING TRACE......................................................................................225
ANALOG RECORD TRACE.......................................................................................................226
EXPERIENCING THE UCM6510 SERIES IP PBX..................................229
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UCM6510 IP PBX User Manual
Page 7 of 229
Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications ................................................................................................................16
Table 2: UCM6510 Equipment Packaging..................................................................................................19
Table 3: LCD Menu Options........................................................................................................................22
Table 4: UCM6510 LED INDICATORS.......................................................................................................23
Table 5: UCM6510 Network Settings->Basic Settings................................................................................29
Table 6: UCM6510 Network Settings->802.1X...........................................................................................36
Table 7: UCM6510 Network Settings->Static Routes .................................................................................36
Table 8: UCM6510 Network Settings->Port Forwarding.............................................................................38
Table 9: UCM6510 Firewall->Static Defense->Current Service..................................................................40
Table 10: Typical Firewall Settings..............................................................................................................41
Table 11: Firewall Rule Settings..................................................................................................................42
Table 12: UCM6510 Firewall Dynamic Defense .........................................................................................43
Table 13: Fail2Ban Settings........................................................................................................................44
Table 14: HTTP Server Settings..................................................................................................................51
Table 15: Email Settings..............................................................................................................................51
Table 16:Auto Time Updating.....................................................................................................................54
Table 17:Auto Provision Settings ...............................................................................................................59
Table 18: SIP Extension Configuration Parameters....................................................................................63
Table 19: IAX Extension Configuration Parameters....................................................................................67
Table 20: FXS Extension Configuration Parameters ..................................................................................69
Table 21: Batch Add SIP Extension Parameters.........................................................................................73
Table 22: BatchAdd IAX Extension Parameters.........................................................................................75
Table 23:Analog Trunk Configuration Parameters.....................................................................................83
Table 24: PSTN Detection for Analog Trunk ...............................................................................................88
Table 25:Analog Hardware Configuration Parameters...............................................................................90
Table 26: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE.....................................92
Table 27: Digital Hardware Configuration Parameters: E1 - SS7...............................................................94
Table 28: Digital Hardware Configuration Parameters: E1 - MFC/R2.........................................................95
Table 29: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE..................................97
Table 30: Digital Hardware Configuration Parameters: T1/J1 - SS7...........................................................98
Table 31: Digital Trunk Configuration Parameters ....................................................................................100
Table 32: Data Trunk Configuration Parameters.......................................................................................104
Table 33: SIP Trunk Configuration Parameters.........................................................................................105
Table 34: IAX Trunk Configuration Parameters.........................................................................................109
Table 35: Outbound Route Configuration Parameters..............................................................................115
Table 36: Inbound Rule Configuration Parameters...................................................................................118
Table 37: Conference Bridge Configuration Parameters..........................................................................123
Table 38: Conference Caller IVR Menu ....................................................................................................127
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UCM6510 IP PBX User Manual
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Table 39: IVR Configuration Parameters ..................................................................................................129
Table 40: Voicemail Settings.....................................................................................................................137
Table 41: Voicemail Email Settings...........................................................................................................139
Table 42: Voicemail Group Settings..........................................................................................................140
Table 43: Ring Group Parameters ............................................................................................................141
Table 44: Paging/Intercom Group Configuration Parameters...................................................................143
Table 45: Call Queue Configuration Parameters......................................................................................145
Table 46: FAX/T.38 Settings......................................................................................................................155
Table 47: DISA Settings ............................................................................................................................159
Table 48: Event List Settings.....................................................................................................................162
Table 49: UCM6510 Feature Codes .........................................................................................................169
Table 50: Internal Options/General...........................................................................................................175
Table 51: Internal Options/Jitter Buffer......................................................................................................177
Table 52: Internal Options/RTP Settings...................................................................................................177
Table 53: Internal Options/STUN Monitor.................................................................................................178
Table 54: IAX Settings/General.................................................................................................................179
Table 55: IAX Settings/Registration ..........................................................................................................179
Table 56: IAX Settings/Static Defense ......................................................................................................180
Table 57: SIP Settings/General.................................................................................................................183
Table 58: SIP Settings/Misc ......................................................................................................................184
Table 59: SIP Settings/Session Timer.......................................................................................................184
Table 60: SIP Settings/TCP and TLS........................................................................................................185
Table 61: SIP Settings/NAT.......................................................................................................................186
Table 62: SIP Settings/ToS........................................................................................................................187
Table 63: Trunk Status...............................................................................................................................189
Table 64: Extension Status........................................................................................................................191
Table 65: Agent Status ..............................................................................................................................192
Table 66: Interface Status Indicators.........................................................................................................193
Table 67: Parking Lot Status.....................................................................................................................196
Table 68: System Status->General...........................................................................................................197
Table 69: System Status->Network...........................................................................................................198
Table 70: CDR Filter Criteria.....................................................................................................................203
Table 71: CDR Statistics Filter Criteria......................................................................................................207
Table 72: CDRAPI Configuration Files.....................................................................................................208
Table 73: CDRAPI URI Parameters.........................................................................................................209
Table 74: Network Upgrade Configuration................................................................................................215
Table 75: Data Sync Configuration ...........................................................................................................220
Table 76: Cleaner Configuration ...............................................................................................................222
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