Grandstream Networks UCM6100 Series User manual

UCM6100 SERIES IP PBX USER MANUAL
Grandstream Networks, Inc.
UCM6100 Series IP PBX
User Manual

Firmware Version 1.0.5.19
UCM6100 Series IP PBX User Manual
Page 1 of 183
UCM6100 Series IP PBX User Manual
Index
CHANGE LOG............................................................................................. 12
FIRMWARE VERSION 1.0.5.19 ........................................................................................................ 12
FIRMWARE VERSION 1.0.5.14 ........................................................................................................ 12
FIRMWARE VERSION 1.0.4.7 ..........................................................................................................12
FIRMWARE VERSION 1.0.3.13 ........................................................................................................ 13
FIRMWARE VERSION 1.0.2.21 ........................................................................................................ 14
FIRMWARE VERSION 1.0.1.22 ........................................................................................................ 15
WELCOME .................................................................................................. 16
PRODUCT OVERVIEW............................................................................... 17
FEATURE HIGHTLIGHTS.................................................................................................................17
TECHNICAL SPECIFICATIONS........................................................................................................17
INSTALLATION........................................................................................... 20
EQUIPMENT PACKAGING................................................................................................................ 20
CONNECT YOUR UCM6100.............................................................................................................20
CONNECT THE UCM6102......................................................................................................... 20
CONNECT THE UCM6104......................................................................................................... 22
CONNECT THE UCM6108......................................................................................................... 22
CONNECT THE UCM6116.........................................................................................................23
SAFETY COMPLIANCES..................................................................................................................24
WARRANTY ......................................................................................................................................24
GETTING STARTED................................................................................... 25
USE THE LCD MENU........................................................................................................................25
USE THE LED INDICATORS............................................................................................................. 27
USE THE WEB GUI...........................................................................................................................28
ACCESS WEB GUI ....................................................................................................................28
WEB GUI CONFIGURATIONS...................................................................................................29
WEB GUI LANGUAGES.............................................................................................................29
SAVE AND APPLY CHANGES ...................................................................................................30
MAKE YOUR FIRST CALL ................................................................................................................30
SYSTEM SETTINGS................................................................................... 32
NETWORK SETTINGS......................................................................................................................32

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BASIC SETTINGS......................................................................................................................32
802.1X........................................................................................................................................36
PORT FORWORDING (UCM6102 ONLY).................................................................................. 37
FIREWALL......................................................................................................................................... 37
STATIC DEFENSE......................................................................................................................37
DYNAMIC DEFENSE.................................................................................................................40
FAIL2BAN...................................................................................................................................40
CHANGE PASSWORD...................................................................................................................... 41
LDAP SERVER..................................................................................................................................42
LDAP SERVER CONFIGURATIONS..........................................................................................42
LDAP PHONEBOOK .................................................................................................................. 43
LDAP CLIENT CONFIGURATIONS............................................................................................45
HTTP SERVER..................................................................................................................................46
EMAIL SETTINGS.............................................................................................................................47
TIME SETTINGS ...............................................................................................................................48
NTP SERVER....................................................................................................................................50
PROVISIONING........................................................................................... 51
OVERVIEW .......................................................................................................................................51
AUTO PROVISIONING...................................................................................................................... 51
MANUAL PROVISIONING.................................................................................................................54
DISCOVERY...............................................................................................................................54
ASSIGNMENT............................................................................................................................ 55
CREATE NEW DEVICE.............................................................................................................. 55
PROVISIONING .........................................................................................................................56
EXTENSIONS.............................................................................................. 57
CREATE NEW USER........................................................................................................................ 57
CREATE NEW SIP EXTENSION................................................................................................ 57
CREATE NEW IAX EXTENSION................................................................................................60
CREATE NEW FXS EXTENSION .............................................................................................. 63
BATCH ADD EXTENSIONS .............................................................................................................. 66
BATCH ADD SIP EXTENSIONS.................................................................................................66
BATCH ADD IAX EXTENSIONS.................................................................................................69
EDIT EXTENSION.............................................................................................................................71
TRUNKS...................................................................................................... 73
ANALOG TRUNKS............................................................................................................................73
ANALOG TRUNK CONFIGURATION......................................................................................... 73
PSTN DETECTION ....................................................................................................................75
VOIP TRUNKS................................................................................................................................... 78

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Direct Outward Dialing (DOD).....................................................................................................86
CALL ROUTES ........................................................................................... 88
OUTBOUND ROUTES ...................................................................................................................... 88
INBOUND ROUTES ..........................................................................................................................90
INBOUND RULE CONFIGURATIONS .......................................................................................90
BLACKLIST CONFIGURATIONS ............................................................................................... 93
CONFERENCE BRIDGE ............................................................................ 94
CONFERENCE BRIDGE CONFIGURATIONS...........................................................................94
JOIN A CONFERENCE CALL .................................................................................................... 96
INVITE OTHER PARTIES TO JOIN CONFERENCE..................................................................96
DURING THE CONFERENCE ...................................................................................................97
RECORD CONFERENCE..........................................................................................................98
IVR ............................................................................................................. 100
CONFIGURE IVR ............................................................................................................................ 100
CREATE IVR PROMPT ................................................................................................................... 101
RECORD NEW IVR PROMPT.................................................................................................. 102
UPLOAD IVR PROMPT............................................................................................................ 103
LANGUAGE SETTINGS FOR VOICE PROMPT..................................... 104
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE.............................................................. 104
CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE ............................................................. 107
VOICEMAIL............................................................................................... 108
CONFIGURE VOICEMAIL............................................................................................................... 108
VOICEMAIL EMAIL SETTINGS....................................................................................................... 109
CONFIGURE VOICEMAIL GROUP..................................................................................................110
RING GROUP.............................................................................................112
CONFIGURE RING GROUP ............................................................................................................112
PAGING AND INTERCOM GROUP ..........................................................114
CONFIGURE PAGING/INTERCOM GROUP....................................................................................114
CALL QUEUE.............................................................................................116
CONFIGURE CALL QUEUE.............................................................................................................116
EXTENSION GROUPS ..............................................................................119
CONFIGURE EXTENSION GROUPS..............................................................................................119

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USE EXTENSION GROUPS ............................................................................................................119
PICKUP GROUPS..................................................................................... 121
CONFIGURE PICKUP GROUPS..................................................................................................... 121
MUSIC ON HOLD...................................................................................... 122
FAX/T.38 .................................................................................................... 123
CONFIGURE FAX/T.38.................................................................................................................... 123
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE .............................................. 124
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ......................................................................... 126
DISA........................................................................................................... 128
BLF AND EVENT LIST ............................................................................. 130
BLF.................................................................................................................................................. 130
EVENT LIST .................................................................................................................................... 130
CALL FEATURES..................................................................................... 133
FEATURE CODES........................................................................................................................... 133
CALL RECORDING......................................................................................................................... 136
CALL PARK ..................................................................................................................................... 137
PARK A CALL........................................................................................................................... 137
RETRIEVE THE PARKED CALL .............................................................................................. 137
INTERNAL OPTIONS ............................................................................... 138
INTERNAL OPTIONS/GENERAL.................................................................................................... 138
INTERNAL OPTIONS/JITTER BUFFER.......................................................................................... 139
INTERNAL OPTIONS/RTP SETTINGS ........................................................................................... 140
INTERNAL OPTIONS/HARDWARE CONFIG.................................................................................. 140
INTERNAL OPTIONS/STUN MONITOR.......................................................................................... 142
IAX SETTINGS.......................................................................................... 143
IAX SETTINGS/GENERAL.............................................................................................................. 143
IAX SETTINGS/REGISTRATION..................................................................................................... 143
IAX SETTINGS/STATIC DEFENSE................................................................................................. 144
SIP SETTINGS .......................................................................................... 146
SIP SETTINGS/GENERAL.............................................................................................................. 146
SIP SETTINGS/MISC ...................................................................................................................... 147
SIP SETTINGS/SESSION TIMER ................................................................................................... 147

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SIP SETTINGS/TCP and TLS.......................................................................................................... 148
SIP SETTINGS/NAT ........................................................................................................................ 149
SIP SETTINGS/TOS........................................................................................................................ 150
STATUS AND REPORTING...................................................................... 153
PBX STATUS................................................................................................................................... 153
TRUNKS................................................................................................................................... 153
EXTENSIONS........................................................................................................................... 154
QUEUES .................................................................................................................................. 156
CONFERENCE ROOMS.......................................................................................................... 157
INTERFACES STATUS............................................................................................................. 157
PARKING LOT.......................................................................................................................... 158
SYSTEM STATUS ........................................................................................................................... 159
GENERAL ................................................................................................................................ 159
NETWORK ............................................................................................................................... 160
STORAGE USAGE................................................................................................................... 160
RESOURCE USAGE................................................................................................................ 161
SYSTEM EVENTS........................................................................................................................... 162
ALERT EVENTS LIST .............................................................................................................. 162
ALERT LOG.............................................................................................................................. 164
ALERT CONTACT.................................................................................................................... 164
CDR................................................................................................................................................. 165
DOWNLOADED CDR FILE ...................................................................................................... 167
STATISTICS ............................................................................................................................. 169
RECORDING FILES................................................................................................................. 170
UPGRADING AND MAINTENANCE........................................................ 171
UPGRADING................................................................................................................................... 171
UPGRADING VIA NETWORK.................................................................................................. 171
UPGRADING VIA LOCAL UPLOAD......................................................................................... 172
NO LOCAL FIRMWARE SERVERS......................................................................................... 174
BACKUP.......................................................................................................................................... 174
LOCAL BACKUP...................................................................................................................... 174
DATA SYNC.............................................................................................................................. 175
RESTORE CONFIGURATION FROM BACKUP FILE.............................................................. 176
CLEANER........................................................................................................................................ 177
RESETAND REBOOT .................................................................................................................... 178
SYSLOG.......................................................................................................................................... 178
TROUBLESHOOTING..................................................................................................................... 179
ETHERNET CAPTURE ............................................................................................................ 179
IP PING..................................................................................................................................... 179

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TRACEROUTE......................................................................................................................... 180
EXPERIENCING THE UCM6100 SERIES IP PBX.................................. 181

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Table of Tables
UCM6100 Series IP PBX User Manual
Table 1: Technical Specifications...............................................................................................................17
Table 2: UCM6102/UCM6104 Equipment Packaging ............................................................................... 20
Table 3: UCM6108/UCM6116 Equipment Packaging................................................................................20
Table 4: LCD Menu Options......................................................................................................................26
Table 5: UCM6102/UCM6104 LED INDICATORS..................................................................................... 27
Table 6: UCM6108/UCM6116 LED INDICATORS.....................................................................................27
Table 7: UCM6102 Network Settings->Basic Settings .............................................................................. 32
Table 8: UCM6104 Network Settings->Basic Settings .............................................................................. 34
Table 9: UCM6108/UCM6116 Network Settings->Basic Settings..............................................................36
Table 10: UCM6100 Network Settings->802.1X........................................................................................ 36
Table 11: UCM6102 Network Settings->Port Forwarding..........................................................................37
Table 12: UCM6100 Firewall->Static Defense->Current Service...............................................................38
Table 13: Typical Firewall Settings............................................................................................................38
Table 14: Firewall Rule Settings................................................................................................................ 39
Table 15: UCM6102 Firewall Dynamic Defense........................................................................................ 40
Table 16: Fail2Ban Settings ......................................................................................................................41
Table 17: HTTP Server Settings................................................................................................................47
Table 18: Email Settings............................................................................................................................ 47
Table 19: Time Auto Updating...................................................................................................................48
Table 20: Auto Provision Settings..............................................................................................................53
Table 21: SIP Extension Configuration Parameters ..................................................................................57
Table 22: IAX Extension Configuration Parameters .................................................................................. 60
Table 23: FXS Extension Configuration Parameters.................................................................................63
Table 24: Batch Add SIP Extension Parameters .......................................................................................66
Table 25: Batch Add IAX Extension Parameters .......................................................................................69
Table 26: Analog Trunk Configuration Parameters.................................................................................... 73
Table 27: PSTN Detection For Analog Trunk............................................................................................. 78
Table 28: SIP Trunk Configuration Parameters......................................................................................... 79
Table 29: IAX Trunk Configuration Parameters......................................................................................... 83
Table 30: Outbound Route Configuration Parameters ..............................................................................88
Table 31: Inbound Rule Configuration Parameters ...................................................................................90
Table 32: Conference Bridge Configuration Parameters........................................................................... 94
Table 33: Conference Caller IVR Menu..................................................................................................... 98
Table 34: IVR Configuration Parameters................................................................................................. 100
Table 35: Voicemail Settings................................................................................................................... 108
Table 36: Voicemail Email Settings..........................................................................................................110
Table 37: Voicemail Group Settings.........................................................................................................111
Table 38: Ring Group Parameters............................................................................................................112

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Table 39: Paging/Intercom Group Configuration Parameters...................................................................114
Table 40: Call Queue Configuration Parameters......................................................................................116
Table 41: FAX/T.38 Settings.................................................................................................................... 123
Table 42: DISA Settings .......................................................................................................................... 128
Table 43: Event List Settings................................................................................................................... 131
Table 44: UCM6100 Feature Codes........................................................................................................ 133
Table 45: Internal Options/General ......................................................................................................... 138
Table 46: Internal Options/Jitter Buffer.................................................................................................... 140
Table 47: Internal Options/RTP Settings................................................................................................. 140
Table 48: Internal Options/Hardware Config ........................................................................................... 141
Table 49: Internal Options/STUN Monitor................................................................................................ 142
Table 50: IAX Settings/General............................................................................................................... 143
Table 51: IAX Settings/Registration......................................................................................................... 143
Table 52: IAX Settings/Static Defense..................................................................................................... 144
Table 53: SIP Settings/General............................................................................................................... 146
Table 54: SIP Settings/Misc .................................................................................................................... 147
Table 55: SIP Settings/Session Timer..................................................................................................... 147
Table 56: SIP Settings/TCP and TLS...................................................................................................... 148
Table 57: SIP Settings/NAT..................................................................................................................... 149
Table 58: SIP Settings/ToS...................................................................................................................... 150
Table 59: Trunk Status............................................................................................................................. 154
Table 60: Extension Status...................................................................................................................... 155
Table 61: Agent Status ............................................................................................................................ 156
Table 62: Interface Status Indicators....................................................................................................... 158
Table 63: Parking Lot Status ................................................................................................................... 159
Table 64: System Status->General.......................................................................................................... 159
Table 65: System Status->Network......................................................................................................... 160
Table 66: CDR Filter Criteria................................................................................................................... 165
Table 67: CDR Statistics Filter Criteria.................................................................................................... 169
Table 68: Network Upgrade Configuration .............................................................................................. 171
Table 69: Data Sync Configuration.......................................................................................................... 176
Table 70: Cleaner Configuration.............................................................................................................. 177

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Table of Figures
UCM6100 Series IP PBX User Manual
Figure 1: UCM6102 Front View................................................................................................................. 21
Figure 2: UCM6102 Back View.................................................................................................................21
Figure 3: UCM6104 Front View................................................................................................................. 22
Figure 4: UCM6104 Back View.................................................................................................................22
Figure 5: UCM6108 Front View................................................................................................................. 23
Figure 6: UCM6108 Back View.................................................................................................................23
Figure 7: UCM6116 Front View.................................................................................................................23
Figure 8: UCM6116 Back View .................................................................................................................23
Figure 9: UCM6116 Web GUI Login Page................................................................................................ 28
Figure 10: UCM6100 Web GUI Language................................................................................................30
Figure 11: Create New Firewall Rule......................................................................................................... 39
Figure 12: LDAP Server Configurations....................................................................................................42
Figure 13: Default LDAP Phonebook DN.................................................................................................. 43
Figure 14: Default LDAP Phonebook Attributes........................................................................................43
Figure 15: Add LDAP Phonebook .............................................................................................................44
Figure 16: Edit LDAP Phonebook ............................................................................................................. 44
Figure 17: GXP2200 LDAP Phonebook Configuration..............................................................................46
Figure 18: UCM6100 Email Settings......................................................................................................... 48
Figure 19: Set Time Manually ...................................................................................................................50
Figure 20: UCM6100 Zero Config.............................................................................................................52
Figure 21: Auto Provision Settings............................................................................................................ 53
Figure 22: Auto Discover...........................................................................................................................54
Figure 23: Discovered Devices................................................................................................................. 55
Figure 24: Assign Extension To Device..................................................................................................... 55
Figure 25: Create New Device..................................................................................................................56
Figure 26: UCM6100 FXO Tone Settings..................................................................................................76
Figure 27: UCM6100 PSTN Detection...................................................................................................... 76
Figure 28: UCM6100 PSTN Detection:Auto Detect..................................................................................77
Figure 29: UCM6100 PSTN Detection: Semi-Auto Detect........................................................................77
Figure 30: DOD extension selection .........................................................................................................86
Figure 31: Edit DOD.................................................................................................................................. 87
Figure 32: Blacklist Configuration Parameters.......................................................................................... 93
Figure 33: Conference Invitation From Web GUI...................................................................................... 96
Figure 34: Conference Recording............................................................................................................. 99
Figure 35: Click On Prompt To Create IVR Prompt................................................................................. 102
Figure 36: Record New IVR Prompt........................................................................................................ 102
Figure 37: Upload IVR Prompt................................................................................................................ 103
Figure 38: Language Settings For Voice Prompt .................................................................................... 105

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Figure 39: Voice Prompt Package List.................................................................................................... 106
Figure 40: New Voice Prompt Language Added ..................................................................................... 107
Figure 41: Voicemail Email Settings........................................................................................................ 109
Figure 42: Voicemail Group......................................................................................................................110
Figure 43: Ring Group .............................................................................................................................112
Figure 44: Ring Group Configuration .......................................................................................................113
Figure 45: Paging/Intercom Group...........................................................................................................114
Figure 46: Page/Intercom Group Settings................................................................................................115
Figure 47: Call Queue..............................................................................................................................116
Figure 48: Agent Login Settings...............................................................................................................118
Figure 49: Edit Extension Group..............................................................................................................119
Figure 50: Select Extension Group in Outbound Route .......................................................................... 120
Figure 51: Edit Pickup Group.................................................................................................................. 121
Figure 52: Music On Hold Default Class................................................................................................. 122
Figure 53: Configure Analog Trunk without Fax Detection...................................................................... 124
Figure 54: Configure Extension For Fax Machine................................................................................... 125
Figure 55: Configure Inbound Rule For Fax............................................................................................ 125
Figure 56: Create Fax Extension ............................................................................................................ 126
Figure 57: Enable Fax Detection In Analog Trunk................................................................................... 126
Figure 58: Inbound Route To Fax Extension........................................................................................... 127
Figure 59: Create New DISA................................................................................................................... 128
Figure 60: Create New Event List........................................................................................................... 131
Figure 61: Download Recording File From CDR Page ........................................................................... 136
Figure 62: FXS Ports Signaling Preference ............................................................................................ 141
Figure 63: FXO Ports ACIM Settings....................................................................................................... 141
Figure 64: Status->PBX Status................................................................................................................ 153
Figure 65: Trunk Status........................................................................................................................... 153
Figure 66: Extension Status.................................................................................................................... 155
Figure 67: Queue Status......................................................................................................................... 156
Figure 68: Conference Room Status....................................................................................................... 157
Figure 69: UCM6116 Interfaces Status ................................................................................................... 157
Figure 70: Parking Lot Status.................................................................................................................. 158
Figure 71: System Status->Storage Usage............................................................................................. 161
Figure 72: System Status->Resource Usage.......................................................................................... 161
Figure 73: System Events->Alert Events Lists: Disk Usage.................................................................... 162
Figure 74: System Events->Alert Events Lists: Modify Admin Password ................................................ 162
Figure 75: System Events->Alert Events Lists: Memory Usage.............................................................. 163
Figure 76: System Events->Alert Events Lists: System Reboot.............................................................. 163
Figure 77: System Events->Alert Events Lists: System Update.............................................................. 163
Figure 78: System Events->Alert Events Lists: System Crash................................................................ 164
Figure 79: System Events->Alert Log ..................................................................................................... 164

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Figure 80: CDR Filter.............................................................................................................................. 165
Figure 81: Call Report............................................................................................................................. 166
Figure 82: Call Report Entry With Audio Recording File ......................................................................... 167
Figure 83: Downloaded CDR File Sample - Call To Shows "s"............................................................... 167
Figure 84: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................. 168
Figure 85: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................. 168
Figure 86: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................. 168
Figure 87: CDR Statistics........................................................................................................................ 169
Figure 88: Network Upgrade................................................................................................................... 171
Figure 89: Local Upgrade........................................................................................................................ 172
Figure 90: Upgrading Firmware Files...................................................................................................... 173
Figure 91: Reboot UCM6100.................................................................................................................. 173
Figure 92: Local Backup ......................................................................................................................... 175
Figure 93: Data Sync.............................................................................................................................. 175
Figure 94: Restore UCM6100 From Backup File.................................................................................... 176
Figure 95: Cleaner.................................................................................................................................. 177
Figure 96: Reset and Reboot.................................................................................................................. 178
Figure 97: Ethernet Capture.................................................................................................................... 179
Figure 98: PING...................................................................................................................................... 180
Figure 99: Traceroute.............................................................................................................................. 180

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CHANGE LOG
This section documents significant changes from previous versions of the UCM6100 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.5.19
Added built-in data migration tool to support upgrading from 1.0.4.7 to 1.0.5.19 without factory
reset.
Added "Direct Dial Voicemail Prefix" feature code back. [Table 44: UCM6100 Feature Codes]
Changed valid range for option "Current Disconnect Threshold". [Table 26: Analog Trunk
Configuration Parameters]
FIRMWARE VERSION 1.0.5.14
New backend data structure and web UI performance improvement. 1.0.5.14 is not compatible
with previous firmware versions. Once upgraded to 1.0.5.14, the device needs to be FULLY
RESET and RE-CONFIGURED MANUALLY.
Added traditional Chinese language for web UI. [WEB GUI LANGUAGES]
Updated LDAP configuration example. [LDAP SERVER]
Added "Enable Filter Source Caller ID" and "Custom Dynamic Route" options for outbound route
settings. [Table 30: Outbound Route Configuration Parameters]
Added more language support for voice prompt. [LANGUAGE SETTINGS FOR VOICE PROMPT]
Added "Ring Group Destination" for ring group configuration. [Table 38: Ring Group Parameters]
Added "Extension Groups" section in web UI. [EXTENSION GROUPS]
Added "Pickup Groups" section in web UI. [PICKUP GROUPS]
Added BLF function description. [BLFAND EVENT LIST]
Updated default extension range. [Table 45: Internal Options/General]
Added sample descriptions for downloaded CDR file. [DOWNLOADED CDR FILE]
FIRMWARE VERSION 1.0.4.7
Asterisk updated to version 1.8.23.1.
Added DID routing support for incoming calls. [Table 28: SIP Trunk Configuration Parameters]
Added DOD routing support. [Direct Outward Dialing (DOD)]

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Added GXP one-button Voicemail access. [Table 21: SIP Extension Configuration Parameters]
Added option "Skip voicemail password verification" on extension edit page. [Table 21: SIP
Extension Configuration Parameters]
Added Hot-Desking Support. [Table 21: SIP Extension Configuration Parameters]
Added one-button on-demand call recording for GXP
Add new option to enable or disable "FXS TISS Override" on Hardware Config page. [Table 48:
Internal Options/Hardware Config]
Added more modes for FXS Two-Wire Impedance Synthesis
Added LDAP Sync manual trigger function and synced date displaying. [VOIP TRUNKS]
Improved LDAP Sync function, added retrying, file verifying and progress displaying function
Added "Pick Extension Period" on auto-provision settings page of Zero Config. [Table 20: Auto
Provision Settings]
Added multiple extension assignment support on device edit page of Zero Config. [Figure 24:
Assign Extension To Device]
Added "Reset All Extensions" button at the Zero Config page to recycle all assigned extensions.
[AUTO PROVISIONING]
Added system crash alarm, core dump detection and allow users to download core dump file.
[Figure 78: System Events->Alert Events Lists: System Crash]
Add "Keep Trunk CID" option for VoIP trunks, and keep the priorities: DOD -> Extension CallerID
-> Trunk CallerID -> Global CallerID. [Table 28: SIP Trunk Configuration Parameters]
FIRMWARE VERSION 1.0.3.13
Added Fail2Ban support for SIP authentication. [FAIL2BAN]
Added voice prompt "Language" selection and "Auto Record" option for extension. [Table 21: SIP
Extension Configuration Parameters] [Table 24: Batch Add SIP Extension Parameters]
Added "Auto Record" option for trunk. [Table 26: Analog Trunk Configuration Parameters] [Table 28:
SIP Trunk Configuration Parameters]
Added support to specify caller ID in outbound route and inbound route. [Table 30: Outbound Route
Configuration Parameters] [Table 31: Inbound Rule Configuration Parameters]
Added "Digit Timeout" option and voice prompt "Language" selection for IVR. [Table 34: IVR
Configuration Parameters]
Added "Direct Dial Voicemail Prefix" feature code to directly dial or transfer to extension's voicemail.
[Table 44: UCM6100 Feature Codes]
Added "Enforce Strong Passwords" option. [Table 45: Internal Options/General]
Added FXS MWI Mode. [Table 48: Internal Options/Hardware Config]
Added system events with alert and Email notification support. [SYSTEM EVENTS]
Added new web page for recording files. [RECORDING FILES]

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FIRMWARE VERSION 1.0.2.21
Added weight information. [Table 1: Technical Specifications]
Added NTP server support. [NTP SERVER]
Added Czech language for web GUI display. [WEB GUI LANGUAGES]
Added VLAN support. "Layer 2 QoS 802.1Q/VLAN tag" and "Layer 2 QoS 802.1p priority value"
options for network port settings are added. [NETWORK SETTINGS]
Updated LDAP client configurations information. [LDAP CLIENT CONFIGURATIONS]
Added sample Email settings. [EMAIL SETTINGS]
Added manual time settings. [TIME SETTINGS]
Added "Enable Pick Extension" and "Extension Segment" options for auto provisioning settings. [Table
20: Auto Provision Settings]
Changed one of the discovery method from "SIP MESSAGE (OPTIONS)" to "SIP MESSAGE
(NOTIFY)" in zero-config feature. [DISCOVERY]
Added pickup group feature. [Table 44: UCM6100 Feature Codes]
Added PSTN detection instructions for "Auto Detect" and "Semi-auto Detect". [PSTN DETECTION]
Added "Auth ID" option for SIP register trunk configuration. [Table 28: SIP Trunk Configuration
Parameters]
Added LDAP sync options for peer SIP trunk. [Table 28: SIP Trunk Configuration Parameters]
Changed the default setting of outbound route "Privilege Level" from "Internal" to "International" to
avoid potential misconfiguration and security risk. [Table 30: Outbound Route Configuration
Parameters]
Added DISA and Fax to inbound route default destination options. [Table 31: Inbound Rule
Configuration Parameters]
Added DISAand Fax to IVR key press event options. [Table 34: IVR Configuration Parameters]
Added "Min Message Time" option in voicemail settings. [Table 35: Voicemail Settings]
Added Fax setting samples. [FAX/T.38]
Added DISAsupport for inbound route and IVR. [DISA]
Added Event List support to monitor local extensions and remote extensions. [BLF AND EVENT LIST]
Added feature code *0 for "Disconnect". [Table 44: UCM6100 Feature Codes]
Added feature code *8 for "Pickup Extension" in pickup group feature. [Table 44: UCM6100 Feature
Codes]
Added "Record Prompt" and "Custom Name of Pickup Group" options in internal options. [Table 45:
Internal Options/General]
Added warning information for "Allow Guest Call" option to avoid potential security risk caused by
misconfiguration. [Table 50: IAX Settings/General]
Changed reset mode to two mode "User Data" and "All". [RESETAND REBOOT]

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FIRMWARE VERSION 1.0.1.22
This is the initial version.

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WELCOME
Thank you for purchasing Grandstream UCM6100 series IP PBX appliance. The UCM6100 series IP PBX
is an innovative IP PBX appliance designed for small to medium business. Powered by an advanced
hardware platform with robust system resources, the UCM6100 offers a highly versatile state-of-the-art
Unified Communication (UC) solution for converged voice, video, data, fax and video surveillance
application needs. Incorporating industry-leading features and performance, the UCM6100 offers quick
setup, deployment with ease and unrivaled reliability all at an unprecedented price point.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6100 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
1GHz ARM Cortex A8 application processor, large memory (512MB DDR RAM, 4GB NAND Flash),
and dedicated high performance multi-core DSP array for advanced voice processing.
Integrated 2/4/8/16 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifeline capability in
case of power outage, and up to 50 SIP trunk options.
Gigabit network port(s) with integrated PoE, USB, SD; integrated NAT router with advanced QoS
support (UCM6102 only).
Supports a wide range of popular voice codes (including G.711 A-law/U-law, G.722, G.723.1, G.726,
G.729A/B, iLBC, GSM), video codec (including H.264, H.263, H.263+), and Fax (T.38).
Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC).
Supports up to 500 SIP endpoint registration, up to 60 concurrent calls and up to 32 conference
attendees.
Flexible dial plan, call routing, site peering, call recording.
Automated detection and provisioning of IP phones, video phones, ATA and other endpoints for easy
deployment.
Hardware encryption accelerator to ensure strongest security protection using SRTP, TLS, and
HTTPS.
TECHNICAL SPECIFICATIONS
Table 1: Technical Specifications
Interfaces
Analog Telephone FXS Ports
2 ports (both with lifetime capability in case of power outage)
PSTN Line FXO Ports
UCM6102: 2 ports
UCM6104: 4 ports
UCM6108: 8 ports
UCM6116: 16 ports
Network Interfaces
UCM6102/6104: Dual 10M/100M/1000M RJ45 Ethernet ports with
integrated PoE Plug (IEEE 802.3at-2009)
UCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with
integrated PoE Plug (IEEE 802.3at-2009)
NAT Router
Yes, UCM6102 only
Peripheral Ports
USB, SD/SDHC (VFAT)
LED Indicators
Power/Ready, Network, PSTN Line, USB, SD

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LCD Display
128x32 graphic LCD with DOWN and OK button
Reset Switch
Yes
Voice/Video Capabilities
Voice-over-Packet
Capabilities
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection
and auto-switch to G.711
Voice and Fax Codecs
G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM; T.38
Video Codecs
H.264, H.263, H.263+
QoS
Layer 3 QoS
Signaling and Control
DTMF Methods
In Audio, RFC2833, and SIP INFO
Provisioning Protocol and
Plug-and-Play
TFTP/HTTP/HTTPS, auto-discovery and auto-provisioning of
Grandstream IP endpoints via ZeroConfig (DHCP Option 66/multicast
SIP SUBSCRIBE/mDNS)
Network Protocols
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS
Disconnect Methods
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security
Media
SRTP, TLS, HTTPS, SSH
Physical
Universal Power Supply
Output: 12VDC, 1.5A
Input: 100-240VAC, 50-60Hz
Environmental
Operating: 32 - 104oF / 0 - 40oC, 10-90% (non-condensing)
Storage: 14 - 140oF / -10 - 60oC
Dimensions
UCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H)
UCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H)
Weight
UCM6102: Unit weight 0.51kg, Package weight 0.94kg
UCM6104: Unit weight 0.51kg, Package weight 0.94kg
UCM6108: Unit weight 2.23kg, Package weight 3.09kg
UCM6116: Unit weight 2.27kg, Package weight 3.14kg
Mounting
UCM6102/6104: Wall mount and Desktop
UCM6108/6116: Rack mount and Desktop

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Additional Features
Multi-language Support
Yes, English/Chinese/Spanish/French/German/Russian/Italian for Web
GUI; Customizable IVR to support any language
Caller ID
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan
Polarity Reversal/ Wink
Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability busy level, in-queue announcement
Customizable Auto Attendant
Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls
UCM6102: Up to 30 simultaneous calls
UCM6104: Up to 45 simultaneous calls
UCM6108/6116: Up to 60 simultaneous calls
Conference Bridges
UCM6102/6104: Up to 3 password-protected conference bridges
allowing up to 25 simultaneous PSTN or IP participants
UCM6108/6116: Up to 6 password-protected conference bridges
allowing up to 32 simultaneous PSTN or IP participants
Call Features
Call park, call forward, call transfer, DND, ring/hunt group,
paging/intercom and etc
Compliance
FCC: Part 15 (CFR 47) Class B, Part 68
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002 adITU-T K.21 (Basic Level)
UL 60950 (power adapter)