Greenway Home Products GWD5570WBC User manual

GWD5570WBC
CAUTION: Before using water
dispenser, read this manual and
follow all safety rules and
operating instructions.
MISE EN GARDE: Avant
d’employer votre distributeur
d’eau, lisez ce manuel et suivez
toutes les règles de sécurité et
les consignes d’utilisation.
Use & Care Guide
Guide d’utilisation et d’entretien
REV04-17
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Water Technologies
Water Technologies
Water Technologies
High Efficiency
Water Dispenser
With Bottle Cover
Distributeur d’eau
à rendement élevé avec
couvercle de bouteille

Thank you for purchasing a Greenway® Water Dispenser. Please read the enclosed operating instructions carefully and
retain this booklet for future reference. We have carefully engineered your Greenway®Water Dispenser to give you years of
enjoyment and trouble free operation.
IMPORTANT SAFEGUARDS
PROTECTING THE EARTH'S OZONE LAYER
 •WARNING:Donotdamagetherefrigerationcoolingsystem.
 •IMPORTANT:Refrigerantsmustbehandledanddisposedofbyqualiedservicepersonnelonly.Beforediscarding
  thiswaterdispensertolandll,contactlocalauthoritiesforadviceonproperdisposalmethodsforrefrigerants.
WARNING: This water dispenser is designed for indoor applications only. DO NOT use outdoors.
IMPORTANT NOTE: Your Greenway®water dispenser is designed with a special "safety" feature (float switch mechanism)
that controls activation / operation of the "Insta-Hot" hot water tank heating system. If no water is present and / or low
water levels are detected inside the internal water reservoir, the "yellow" LED light adjacent to the empty water bottle
icon on the control panel starts flashing to signify activation / operation of the "Insta-Hot" hot water heating system is not
possible. To eliminate / cancel the "yellow" flashing light condition, you must add water into the dispenser at which time
the "yellow" light will automatically switch off. Likewise, if the hot water heating system is operational and water is being
drawn simultaneously causing internal water levels to drop below the established minimum level set point, hot water tank
operation is automatically suspended. To reactivate the hot water heating system, you must replenish your water supply.
Note: Operation of the cold water system is not affected by this safety feature.
 •Neverturnthedispenserupsidedownortiltmorethan45degrees.Iftheunithasbeenrestingonits’sideforan
extended period of time, place the water dispenser in the upright position for approximately 12 hours before turning
it on.
 •Forusewith3or5gallon(12or19liter)waterbottlesandmostwaterltrationsystems(notincluded).
 •Neverusethisdispenserwithwaterthatisunsafetodrinkorisfromanunknownsource.
 •Neveruseanyotherliquidinthedispenserotherthanknownandmicrobiologicallysafebottledwater.
 •Neverallowchildrentodispensehotwaterwithoutproperanddirectsupervision.
 •Thiswaterdispenserisequippedwithagroundedpowercordplugforyoursafety.
 •Keepyourwaterdispenserinadryplaceawayfromdirectsunlight.
 •Neverputanythingammableclosetothedispenser.
 •Leaveaminimumof2”(5cm)aroundthebackandsidesofthedispenserforproperventilation.
 •Alwaysinstallyourwaterdispenseronaleveloor.Wait3minutesbeforerestartingmachineaftershuttingitdown.
 •Alwaysunplugthewaterdispenserbeforeservicingorcleaningit.
 • Regularcleaningofyourwaterdispenserisrequiredforyourwarranty.Pleasefollowthecleaninginstructions
outlined in this manual and clean the dispenser every 4 months.
To avoid water overflow when cleaning your dispenser, always remove
the bottle support collar before pouring water or cleaning solution
into the reservoir.
1

12
1
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6
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5
8
9
7
GROUNDING INSTRUCTIONS
 •Improperuseofthegroundingplugcanresultinariskofelectricshockcausingseriousinjury,evendeath.
 •Thisappliancemustbegrounded.Intheeventofanelectricalshortcircuit,groundingreducestheriskofelectric
shock by providing an escape wire for the electric current.
 •Thisapplianceisequippedwithapowercordhavingagroundingwirewithagroundingplugandmustbe  
  connectedintoaproperlygroundedpolarizedoutlet.Consultaqualiedelectricianifthegroundinginstructionsare
not completely understood, or if doubt exists as to whether the appliance is properly grounded. If the wall outlet is a
standard 2 prong outlet, it is your personal responsibility and obligation to have it replaced with a properly grounded
  3-prongwalloutlet.
 • Donotunderanycircumstancescutorremovethethird(ground)prongfromthepowercordplug.
 •Donotuseanadapterplugwiththisappliance.
 • Donotuseanextensioncordwiththisappliance.Ifthepowercordistooshort,haveaqualiedelectricianinstall 
an electrical outlet near the appliance.
YOUR GREENWAY®WATER DISPENSER
1. Bottle support collar
2. Ready-To-Dispense indicator lights:
  Yellow:  “ashing” Lowwaterlevelinsideinternalreservoir.Hotwaterheatingsystemcannotbeactivated.
(you must replenish water supply)
     "off" Internalreservoirwaterlevelissufcienttoactivatehotwaterheatingsystem
Blue: "on" The cold water has reached optimum temperature and is ready for dispensing
"off" The cooling cycle is in progress, it is possible to dispense water during the cooling cycle,
however, optimum cooling temperature may not yet be achieved.
3. "Insta-HOT" (on / off) activation button. (Press once, button starts flashing to signify hot water heating system is
operational. When temperature is reached, flashing light will change to a steady state "on" conditions to signify
water is now ready to be dispensed). You can cancel hot tank operation at any time, simply press the "Insta-Hot"
button a second time and the light will switch off.
4. Hot water dispensing tap (also dispenses room temperature
water when the Insta-HOT feature is not activated)
5. Cold water dispensing tap
6. Removable drip tray
7. Adjustable COLD water thermostat (rear of dispenser)
8. Drain valve (rear of dispenser)
9. Condenser coils (rear of dispenser)

Important Note: Your Greenway® water dispenser is designed with a special "safety" feature (float switch mechanism)
that controls activation / operation of the "Insta-Hot" hot water tank heating system. If no water is present and or low
water levels are detected inside the internal water reservoir, the "yellow" LED light adjacent to the empty water bottle
icon on the control panel starts flashing to signify activation / operation of the "Insta-Hot" hot water heating system is
not possible. To eliminate / cancel the "yellow" flashing light condition, you must add water into the dispenser at which
time the "yellow" light will automatically switch off. Likewise, if the hot water heating system is operational and water
is being drawn simultaneously causing internal water levels to drop below the established minimum level set point, hot
water tank operation is automatically suspended. To reactivate the hot water heating system, you must replenish you
water supply.
Note: Operation of the cold water system is not affected by this safety feature.
Likemostappliances,yourwaterdispenserrequiresperiodicmaintenancefor
maximumefciencyandperformanceandmustbecleanedonaregularbasis
(i.e. every 4 months). To maintain a hygienic environment within your water
dispenser and prevent potential formation (growth) of bacteria, we strongly
recommend regular cleaning. A cleaning kit is available through our Customer
Service Department at 1-866-253-0447 or can be ordered on line
at www.greenwayhp.com.
1. Make sure the unit is unplugged.
2. Remove the bottle support collar, saturate a clean cloth with a vitapur®
water dispenser cleaner or vinegar and wipe the inside of the reservoir.
3. Pour the water dispenser cleaner or a mixture of 4 cups / 1 L of vinegar
with 4 cups / 1 L of hot water into the reservoir and wait 20 minutes.
IMPORTANT: To avoid water overflow while cleaning the dispenser, always
remove the bottle support collar before pouring water or cleaning solution into
thereservoir(seeFigureA).
4. Press both dispensing taps until water no longer comes out.
5. Drain the reservoirs from the drain valve on the back of the unit.
6. Rinse again with clean water.
7. Place bottle support collar back on top of dispenser.
Likemostappliances,yournewwaterdispenserrequiresregularcleaningtooperateefciently.Yourwaterdispenser
must be cleaned every 4 months (see Initial Product Cleaning Procedure).
IMPORTANT:Alwayswashyourhandsrst!Cleanthetop(neck)ofthebottlewithacleanclothanddonottouchthe
part of the unit that the water touches. Make sure the unit is unplugged. The water bottle can be purchased from your
local retailer.
Cleaning Kit
Available online at
www.greenwaywt.com
Trousse de nettoyage
Accessible en ligne à
www.greenwaywt.com
Juego de limpieza
Disponible en línea en
www.greenwaywt.com
Figure A
23
Operating instructiOns
Initial Product Cleaning Procedure
Installing the Water Bottle
Maintaining Your Water Dispenser

1. Remove the protective cap from the end of the water bottle unless the bottle has a puncturable cap or sticker.
2. Lift and turn the bottle upside down, placing it securely on the bottle support collar.
3. Press and hold both dispenser buttons until water flows from the dispenser. Drain about 4 cups / 1 L of water
before initial use. This does not need to be repeated with replacement bottles.
4. Plug in the water dispenser.
5. Ready-to-dispense indicator lights will come on when water reaches optimum temperature and is ready for use. In
order to get steaming hot water, the Insta-HOT feature needs to be activated (see Dispensing Hot Water).
Ifyoundthatyourdispenserisleaking,checkthewaterbottlerst!
Almostall3and5(12L/19L)gallonwaterbottlesarerecycledandhandled
extensivelyduringcleaning,lling,andshipping.Asaresulttheyareveryprone
to developing pin holes or small cracks that can cause an overflow (or leak)
when placed on top of a water dispenser.
Most often, there is nothing wrong with your water dispenser. If you are
experiencing a leak, this simple test will allow you to determine whether your
water bottle or dispenser is the source of the problem.
1. Unplug the unit and remove the water bottle.
2. a) Remove the bottle support collar and check the water level inside the
  reservoir–itshouldbeatroughlythree-quartersfull.
  b)Pleaseaddordrainafewglassesofwatertoachievetherequired
  lllevel.
3. Closely monitor the water level inside the reservoir, (1-2 hours) if the
water level drops, immediately drain the remaining water from the unit and
call customer service at 1-866-253-0447. If the water level remains
constant it is the water bottle not the dispenser that is leaking. Please
contact your water supplier for a replacement bottle.
Please visit us at www.greenwaywt.com for water dispenser accessories and helpful use and care tips.
Placeaglassundertheappropriatetap.Forcoldwater,pressthebluetapdownwarduntilthedesiredamountofwater
is dispensed. Before the Insta-HOT feature is activated, the red tap dispenses room temperature water. To dispense
roomwater,squeezetheredhandleandpressdownwarduntilthedesiredamountofwaterisdispensed(forhotwater,
seeDispensingHotWater,pg5).
By turning the thermostat at the back of the unit, the temperature can be adjusted.
Turn the dial clockwise between the min (cool) and max (colder) levels until the
desired temperature is reached. If the water dispenser is not dispensing water,
there could be a possible ice build up due to the thermostat being set too cold.
If this happens, unplug the dispenser overnight and then reset. Set thermostat
toMIN,slowlyincreasingbasedonyouruseandneedforcoldwater.The
recommended setting is mid-point between min. - max.
2.a
Vent Tube
Water Level
2.b
34
Min Max
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impOrtant nOtice abOut Leaking bOttLes
Dispensing Room and Cold Water
Adjusting the Temperature (Cold water only)

The "Insta-HOT" (water) dispensing system on this unit is designed to save
energy and money. Conventional hot water dispensing systems operate 24/7
regardless of water usage. The (on demand) "Insta-HOT" feature activates the
hot water system "only" when the "Insta-HOT" feature (red) button is activated
deliveringsteaminghotwaterinlessthan3minutes.
Todispensehotwater,rstpresstheInsta-HOTFeatureactivationbutton.Theredindicatorlightwillbeginashingto
indicatethatthewaterheaterisonandactive.Inapproximately3minutesthesettemperaturepointwillbereachedand
theredlightwillstopashingandremainon.Thewaterisnowreadytobedispensed;squeezethechildresistantsafety
switch forward while at the same time depressing the hot water tap downward. If water is not immediately dispensed,
thewaterwillbegintocoolandtheredlightwillshutoff,requiringyoutoinitiateanothercycle.
To prevent hot water from accidentally harming a child, the hot
waterdispensertaphasasafetymechanism.Firmlysqueezethe
red tap and press downward to dispense hot water.
DANGER:Thehotwaterisheatedtoapproximately194°F/90°C.
Temperaturesabove125°F/52°Ccancausesevereburnsfromscalding.
DONOTALLOWCHILDRENTOUSETHEHOTWATERDISPENSING
BUTTONWITHOUTPROPERANDDIRECTSUPERVISION.
Likemostappliances,yourwaterdispenserrequiresperiodicmaintenanceformaximumefciencyandperformance
and must be cleaned on a regular basis (i.e. every 4 months). To maintain a hygienic environment within your water
dispenser and prevent potential formation (growth) of bacteria, we strongly recommend regular cleaning. A Greenway®
cleaning kit is available through our Customer Service Department at 1-866-253-0447 or can be ordered on line at
www.greenwayhp.com.
IMPORTANT: Always unplug the dispenser before performing any of the following cleaning procedures.
Theoutsideofthedispensercanbewipedcleanwithamildsoapandwatermixture.Neveruseharshchemicalsor
abrasive cleaners. Rinse thoroughly with clean water and then dry surfaces.
To remove the drip tray and grill, pull the drip tray forward until it releases from
the cabinet. Drain any excess water and clean. To replace, put the grill back on
the tray and re-install into the hole openings in the cabinet.
Note: The drip tray and grill are not dishwasher safe. (Hand wash only)
The drip tray should be emptied and cleaned regularly to remove spotting and
any mineral deposits. Clean with Greenway®water dispenser cleaning solution
4
grill
drip
tray
5
Cleaning Your Water Dispenser
Cleaning the Outside of the Water Dispenser
Cleaning the Drip Tray
cLeaning and maintenance
Dispensing Hot Water
Childproof Safety Feature
Childproof
safety lock

oramildsoapandwatermixture.Fortoughdeposits,addvinegarandletitsoakuntilthedepositscomeloose.Then
wash, rinse and dry thoroughly.
Vacuum or sweep away the dust from the condenser coils at the back of the
dispenser.Forbestresults,youcanpurchaseabrushdesignedspecicallyfor
this purpose from your local appliance store. This will improve cooling
andefciency.
Drain the reservoirs before and after cleaning, when going on long vacations or if
not using the dispenser for long periods of time.
IMPORTANT! Unplug the dispenser before performing this procedure.
Dispense hot water until temperature drops to a safe level to avoid the risk of
scalding.
1. Remove the water bottle.
2. Press both dispensing taps until water no longer comes out.
3. Place a bucket beneath the drain valve on the back of the dispenser.
4. Remove the cap and plug from the drain valve and let the water flow into the bucket. Replace the cap and plug.
(A screwdriver or coin can be used to help loosen the drain cap.)
IMPORTANT: Collect the water in a container, not the drip tray.
5. Replace the water bottle (see Installing the Water Bottle).
To prevent mineral deposits that can affect the taste and flow of the water and to ensure proper product performance,
your water dispenser must cleaned every 4 months.
1. Unplug the power cord.
2. Remove the water bottle and bottle support collar.
3. Drain the reservoirs (see Draining the Reservoirs).
4. Pour a Greenway®water dispenser cleaner or a mixture 4 cups / 1L of
vinegar with 4 cups / 1 L of hot water into the reservoir and wait 20
minutes. If using a water dispenser cleaning solution, please follow the
manufacturer's instructions.
IMPORTANT: To avoid water overflow while cleaning the dispenser, always
remove the bottle support collar before pouring water or cleaning solution into
thereservoir(seeFigureA).
5. Press both dispensing taps until water no longer comes out.
6. Drain the reservoirs.
IMPORTANT: Collect the water into a container, not the drip tray.
7. Rinse with clean water.
8. Replace the bottle support collar and the water bottle (see Installing the Water Bottle).
IMPORTANT: Drain approximately 4 glasses of water from each tap before initial use. This does not need to be done
with replacement bottles.
5
Cleaning Kit
Available online at
www.greenwayhp.com
6
Cleaning the Condenser
Cleaning the Inside of the Dispenser
Condenser
coils
Drain
Valve
Draining the Reservoirs

When not using the dispenser for long periods of time or when going on vacation, conserve energy, unplug the dispenser
and drain the reservoirs (see Draining the Reservoirs).FollowInitialProductCleaningProceduresuponreturnand
startup of the dispenser.
SPECIFICATIONS
Problem Possible Cause Suggested Solution
Water dispenser or
dispensing button is
leaking
Small pin hole or crack in the bottle,
(common with recycled water bottles).
Conduct water bottle leak test outlined on
page 3.
Drain cap and silicone seal are not secure. Ensure seal is secure in drain plug and
tighten drain cap.
Water was poured directly into bottle
support collar and overflowed.
Drain by pressing dispenser taps.
Possible air pocket. Press several times to relieve air pocket and
release to re-set valve.
Water is not hot or cold
enough
All the water in the tank has been used. Replace with full bottle and wait; 60 minutes for
watertocool,3minutesforwatertoheat(after
activating"Kettle"featurebutton).
The unit is unplugged. Plug it into the outlet.
Insta-HOTFeaturewasnotactivated. ActivateInsta-HOTFeaturebypressingthebutton.
The circuit breaker in your home is
tripped or the fuse has blown.
Reset the breaker or replace the fuse.
Temperature limit tripped. Wait for 20 minutes to allow the temperature to
cool down and the temperature limit switch will
re-set automatically.
Thermostat needs to be adjusted colder. Adjust thermostat between min (cool) and max
(colder) levels to achieve desired temperature.
67
trOubLeshOOting tips
Going Away on Vacation
GWD5570WBC
Heating Temp (approx.): 194°F/90°C
Cooling Temp (approx.): 5˚C-8˚C/41˚F-46˚F
Hot Cold
Output per hr: 1.2 gal / 4.6 L 0.5gal/2.0L
Internal Tank:0.2gal/0.65L 0.9gal/3.4L
Power Consumption: 1220 W 85-103W

Attention:Donotreturnthisproducttothestore.Forquestionsonoperation,assemblyorparts,pleasecontactusat
www.greenwayhp.com or 1-866-253-0447.
Q: Why is my water dispenser leaking?
A: If you are experiencing a leak with your water dispenser please do the following to see if the water bottle or the
dispenser is leaking.
1. Unplug the unit, and remove the bottle.
2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly three-
  quartersfull.Waterlevelshouldbeapproximately3/4"-1"/1.9cm-2.5cmbelow vent tube.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to a small crack or
pinhole and it needs to be replaced. If the dispenser is leaking, please contact Greenway Water Technologies at
[email protected] or 1-866-253-0447.
Q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of
the unit. To remove this taste, simply follow the cleaning instructions outlined in Cleaning the Reservoirs.
Q: What is the spike that goes into the bottle?
A: Greenway®waterdispensersfeaturea“piercingvalve”aspartofthebottlesupportcollar,providingadded 
convenience for water bottle installation. Depending on the water bottle supplier, some water bottles incorporate
  aself-piercingmembraneinthebottlecapforthisspecicpurpose(askyourwaterbottlesupplierifyourwater 
bottle incorporates this feature). If your water bottle does not incorporate this feature, the entire bottle cap must
then be removed to eliminate possible damage to the piercing valve.
78
Water dispenser is not
dispensing water
Empty water bottle. Replace with full bottle.
Mineral deposits clogging tanks. See Cleaning the Reservoirs.
Possible air pocket. Push down on the dispenser buttons to prime
the unit.
Possible ice build up due to thermostat set too
cold.
Unplug overnight, then reset. Set thermostat to
MIN,slowlyincreasingbasedonyouruseand
need for cold water.
Water dispenser is noisy Bottle making a gurgling noise as it fills the tank. This is normal.
Water dispenser is uneven. Make sure the dispenser is on an even
surface that can support its full weight.
FrequentLy asked questiOns

Retailer:      ModelNumber:  
SerialNumber:      DateCode:   
Purchase Date:
Warranty DO NOT RETURN THIS PRODUCT TO THE STORE:
Please contact Customer Service at: 1-866-253-0447 or [email protected]
Greenway Water Technologies warrants your water dispenser to be free from manufacturer’s defects in workmanship or material under
normal operating conditions for one (1) year from the original date of purchase. This warranty applies only in the country in which it is sold,
and is available to the original purchaser only. This warranty is non-transferable.
This warranty and the CSA International listing for this water dispenser are void if the water dispenser is altered, modified, or combined
with any other machine or device. Alteration of this water dispenser may cause serious flooding and/or hazardous electrical shock or fire.
The provisions of this warranty shall not apply to the following:
• Waterbottles.
• Servicetripstoyourhometoteachyouhowtousetheproduct.
• Improperinstallation,delivery,ormaintenance(failuretomaintaintheproductaccordingtotheinstructionsoutlinedintheproduct
manual will automatically void the warranty).
• Failureoftheproductifitisabused,misused,altered,usedcommercially,orusedforotherthantheintendedpurpose.
• Productsthatareusedoutsidearesidentialorofficeenvironment.
• Replacementofhousefusesorresettingofcircuitbreakers.
• Useofthisproductwherewaterismicrobiologicallyunsafeorofunknownquality.
• Damagetotheproductifusedtodispenseanythingotherthanwater.
• Damagetotheproductcausedbyaccident,fire,floods,oractsofGod.
• Anyservicetotheproductbyunauthorizedpersonnel.
• Incidentalorconsequentialdamagecausedbypossibledefectswiththisappliance,itsinstallationorrepair.
ThiswarrantyshallbefulfilledatanauthorizedGreenwayRepairFacility.Allwarrantyrepairsmustbepre-authorizedbyGreenwayWater
Technologies. Greenway will, at its option, repair or replace free of charge any defective part, where the Purchaser has notified their
Retailer or Greenway Water Technologies within the warranty period. The obligation of Greenway Water Technologies under this warranty
is expressly limited to such repairs or replacement. This warranty does not cover the freight costs to and from the authorized repair
facility.
Exceptassetforthhereinorrequiredbylaw,theManufacturermakesnootherwarranty,guarantee,oragreement,express,implied,
or statutory including any implied warranty of merchantability or fitness for a particular purpose. The manufacturer does not assume or
authorize any person to assume any obligations of liability in connection with this water dispenser. In no event will the manufacturer be
liableforindirect,special,orconsequentialdamages(including,withoutlimitation,economicloss)orforanydelayintheperformanceof
this agreement due to causes beyond its control.
Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Somestatesorprovincesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamages,sotheabovelimitationor
exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to
state or from province to province.
Ifyourequireservice,pleasefirstseethe“Troubleshooting”sectionofthismanual.Additionalassistancecanbefoundbycheckingour
websiteatwww.greenwaywt.com,orbycallingourcustomerservicelineat1-866-253-0447,MondaytoThursdayfrom8:30AMto5:00
PM(EST),Fridayfrom8:30AMto4:00PM(EST),orwrite:GreenwayWaterTechnologies,CustomerServiceCenter,400SouthgateDrive,
Guelph,ON,CanadaN1G4P5.
Keepthismanualandyoursalessliptogetherforfuturereference.Youmustprovideproofofpurchaseforin-warrantyservice.
Write down the following information about your water cooler to better help you obtain assistance or service if your ever need it. You will
need to know your complete model number and serial number. You can find this information on the back of the water dispenser.
Water Technologies
Water Technologies
Water Technolo
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