Greenway Home Products GWD5960W User manual

Premium
Water
Dispenser
Distributeur d’eau
première qualité
Dosificador de agua
de calidad superior
Use & Care Guide
Guide d’utilisation et d’entretien
Manual d uso y cuidado
CAUTION: Before using water
dispenser, read this manual and
follow all safety rules and
operating instructions.
MISE EN GARDE : Avant
d'employer votre distributeur
d'eau, lisez ce manuel et suivez
toutes les règles de sécurité et
les consignes d'utilisation.
PRECAUCIÓN: Antes de usar el
dosificador de agua, lea este
manual y siga todas las reglas
de seguridad e instrucciones de
funcionamiento.
REV01
GWD5960W

Thank you for purchasing a Greenway®Water Dispenser. Please read the
enclosed operating instructions carefully and retain this booklet for future reference.
We have carefully engineered your Greenway®Water Dispenser to give you years of
enjoyment and trouble free operation.
1
IMPORTANT SAFEGUARDS
• Never turn the dispenser upside down or tilt more than 45 degrees. If unit has been
resting on its side for an extended period of time, place the water dispenser in the
upright position for approximately 12 hours before turning on.
• For use with 3 or 5 gallon (12 or 19 liter) water bottles and most water filtration systems,
(not included).
• Never use this dispenser with water that is unsafe to drink or is from an unknown source.
• Never use any other liquid in the dispenser other than known and microbiologically safe
bottled water.
• Never allow children to dispense hot water without proper and direct supervision.
• This water dispenser is equipped with a grounded power cord plug for your safety. It must be
plugged into a grounded outlet. Do not use an extension cord with your water dispenser.
• Keep your water dispenser in a dry place away from direct sunlight.
• Never put anything flammable close to the dispenser.
• Leave a minimum of 2” (5 cm) around the back and sides of the dispenser for proper
ventilation.
• Always install your water dispenser on a level floor. Wait 3 minutes before restarting
machine after shutting down.
• Always unplug the water dispenser before servicing or cleaning.
• Regular cleaning of your water dispenser is required for your warranty. Please follow cleaning
instructions outlined in this manual and clean the dispenser every 4 months.
To avoid water overflow when cleaning
your dispenser, always remove the bottle
support collar before pouring water or
cleaning solution into the reservoir.

2
YOUR GREENWAY®WATER DISPENSER
1. Bottle support collar
2. Ready-To-Dispense indicator lights:
Red: “flashing” Heater is in operation
"on” The hot water has reached its optimum
temperature and is ready for dispensing
Blue: "on" The cold water has reached its optimum
temperature and is ready for dispensing
3. Childproof safety switch
4. Hot water dispensing button
5. Room temperature water dispensing button
6. Cold water dispensing button
7. LED night light
8. EZ-heat activation button
9. Removable drip tray
10. Adjustable COLD water thermostat (rear of dispenser)
11. Drain valve (rear of dispenser)
12. Condenser coils (rear of dispenser)
13. Power switch (rear of dispenser)
1
2
5
3
9
6
7
13
12
10
11
8
4

3
OPERATING INSTRUCTIONS
Initial Product Cleaning Procedure
As with most new appliances, it is recommended to clean the reservoir
prior to first time use.
1. Make sure the unit is unplugged and power switch is turned off.
2. Remove the bottle support collar, saturate a clean cloth with water
dispenser cleaner or vinegar and wipe the inside of the reservoir.
3. Pour water dispenser cleaner or a mixture of 0.3 gal / 1 L of vinegar
with 0.3 gal / 1 L of hot water into the reservoir and wait 20 minutes.
IMPORTANT: To avoid water overflow while cleaning the dispenser,
always remove the bottle support collar before pouring water or
cleaning solution into the reservoir. (See Figure A).
4. Press all dispensing buttons until water no longer comes out.
5. Drain the reservoirs from the drain valve on the back of the unit.
6. Rinse again with clean water.
7. Place bottle support collar back on top of dispenser.
Maintaining Your Water Dispenser
Like most appliances, your new water dispenser requires regular cleaning to operate efficiently.
Your water dispenser must be cleaned every 4 months (see procedure on page 5).
Installing the Water Bottle
IMPORTANT: Always wash your hands first! Clean the top (neck) of the bottle with a clean cloth and
do not touch the part of the unit that the water touches. Make sure the unit is unplugged and power
switch is in the OFF position. The water bottle can be purchased from your local retailer.
1. Remove the protective cap from the end of the water bottle unless the bottle has a puncturable
cap or sticker.
2. Lift and turn the bottle upside down, placing it securely on the bottle support collar.
3. Press and hold all dispenser buttons until water flows from the dispenser. Drain about 0.3 gal / 1 L of
water before initial use. This does not need to be repeated with replacement bottles.
4. Plug in the water dispenser.
5. Set the power switch at the rear of the dispenser to the ON position (see item 13 on page 2).
6. Ready-to-dispense indicator lights will come on when water reaches optimum temperatures and is
ready for use.
Cleaning Kit
Available online at
www.greenwayhp.com
Figure A

4
IMPORTANT NOTICE ABOUT LEAKING BOTTLES
If you find that your dispenser is leaking, check the water bottle first!
Almost all 3 and 5 gallon water bottles are recycled, and handled extensively during cleaning, filling,
and shipping. As a result they are very prone to developing pin holes or small cracks that can cause an
overflow (or leak) when placed on top of a water dispenser.
In almost all cases, there is nothing wrong with your water dispenser. If you
are experiencing a leak, this simple test will allow you to determine whether
your water bottle or dispenser is the source of the problem.
1. Unplug the unit, turn off power switch and remove the water bottle.
2. a) Remove the bottle support collar and check the water level inside
the reservoir – it should be at roughly three-quarters full.
b) Please add or drain a few glasses of water to achieve the required
fill level. Water level should be approximately 3/4” – 1” BELOW
VENT TUBE.
3. Let the water sit for approximately 2 hours. If the dispenser does not
leak, it is the bottle that is leaking due to a small crack or pinhole.
Please contact your water supplier for a replacement bottle.
Please visit us at www.greenwayhp.com for water dispenser
accessories and helpful use and care tips.
Vent Tube
Water Level
1.
2.a
2.b
Dispensing Room and Cold Water
Place a glass under the spigot and push down on the appropriate button; for room temperature water
and for cold water. Press until the desired amount of water is dispensed, then release the button.
(See Dispensing Hot Water).
Adjusting the Temperature (Cold water only)
By turning the thermostat at the back of the unit, the temperature can be
adjusted. Turn the dial clockwise between the min (cool) and max (colder)
levels until the desired temperature is reached.
If the water dispenser is not dispensing water, there could be a possible ice build
up due to the thermostat being set too cold. If this happens, unplug the dispenser
overnight and then reset. Set thermostat to MIN, slowly increasing based on your
use and need for cold water.
Min Max
Med
Min Max
Med

5
Cleaning the Drip Tray
To remove, take the grill off the tray and firmly lift the tray up, dislodging it
from the guides. Drain and clean.
The drip tray should be emptied and cleaned regularly to remove spotting
and any mineral deposits. Clean with water dispenser cleaning solution or
a mild soap and water. For tough deposits, add vinegar and let it soak
until the deposits come loose. Then wash, rinse and dry thoroughly.
To replace, put the grill back on the tray and slide the tray onto the guides.
CLEANING AND MAINTENANCE
Like most appliances, your new water dispenser requires periodic maintenance to operate efficiently.
Your water dispenser must be cleaned every 4 months. Failure to maintain your dispenser will void
your warranty.
Cleaning Your Water Dispenser
IMPORTANT: Make sure you turn the power switch to the OFF position and unplug the dispenser
before performing any of the following cleaning procedures.
Cleaning the Outside of the Water Dispenser
The outside of the dispenser can be wiped clean with water dispenser cleaning solution or a mild
soap and water. Never use harsh chemicals or abrasive cleaners. Rinse thoroughly with clean water
and then dry surfaces.
Childproof safety switch
Dispensing Hot Water
This water dispenser has a power saving EZ-heat button which activates the water heater only when
pressed, so you get hot water on demand without the cost of constantly heating water!
To dispense hot water, first press the EZ-heat activation button. The red indicator light
will begin flashing to indicate that the water heater is on and active. In approximately 3
minutes the set temperature point will be reached and the red light will stop flashing and
remain on. The water is now ready to be dispensed; press down until the desired
amount of water is dispensed, then release the button. If water is not immediately
dispensed, the water will begin to cool and the red light will shut off, requiring you to
initiate another cycle.
Childproof Safety Feature
To prevent hot water from accidentally harming a child, the hot water
dispenser button has a safety switch on it. Press the safety switch
towards the center of the button and push downward to dispense.
DANGER: The hot water is heated to approximately 198˚ F / 92˚ C.
Temperatures above 125˚ F / 52˚ C can cause severe burns from scalding.
DO NOT ALLOW CHILDREN TO USE THE HOT WATER DISPENSING
BUTTON WITHOUT PROPER AND DIRECT SUPERVISION.

6
Cleaning the Inside of the Dispenser
To prevent mineral deposits that can affect the taste and flow of the water, and to ensure proper product
performance, your water dispenser must cleaned every 4 months.
1. Make sure power switch is in the OFF position.
2. Remove the water bottle and bottle support collar.
3. Drain the reservoirs. (See Draining the Reservoirs).
4. Pour water dispenser cleaner or a mixture 0.3 gal / 1 L of vinegar
with 0.3 gal / 1 L of hot water into the reservoir and wait 20
minutes. If using a water dispenser cleaning solution, please follow
the manufacturers instructions.
IMPORTANT: To avoid water overflow while cleaning the dispenser,
always remove the bottle support collar before pouring water or
cleaning solution into the reservoir. (See Figure A, page 3).
5. Press all dispensing buttons until water no longer comes out.
6. Drain the reservoirs.
IMPORTANT: Collect the water into a container, not the drip tray.
7. Rinse with clean water.
8. Replace the bottle support collar and the water bottle. (See Installing the Water Bottle).
IMPORTANT: Drain approximately 4 glasses of water from each button before initial use.
This does not need to be done with replacement bottles.
Going Away on Vacation
When not using the dispenser for long periods of time or when going on vacation, conserve energy
by setting power switch to the OFF position, unplug the dispenser and drain the reservoirs.
(See Draining the Reservoirs). Follow Initial Product Cleaning Procedures upon return and
startup of the dispenser.
Cleaning Kit
Available online at
www.greenwayhp.com
Drain
valve
Cleaning the Condenser
Vacuum or sweep away the dust from the condenser coils at the
back of the dispenser. For best results, you can purchase
a brush designed specifically for this purpose from your
local appliance store. This will improve cooling and efficiency.
Draining the Reservoirs
Drain the reservoirs before and after cleaning, when going on long vacations or if not using the
dispenser for long periods of time.
IMPORTANT! Turn power switch to the OFF position and unplug the dispenser before
performing this procedure. Dispense hot water until temperature drops to a safe level to avoid
the risk of scalding.
1. Remove the water bottle.
2. Press all dispensing buttons until water no longer comes out.
3. Place a bucket beneath the drain outlet on the back of
the dispenser.
4. Remove the cap and plug from the drain valve and let the water
flow into the bucket. Replace the cap and plug.
IMPORTANT: Collect the water in a container, not the drip tray.
5. Replace the water bottle. (See Installing the Water Bottle).
Condenser
coils

Problem Possible Cause Suggested Solution
Water dispenser Small pin hole or crack in the bottle, Install a new bottle of water.
or dispensing tap (common with recycled water bottles).
is leaking Drain cap and silicone seal are not secure. Ensure seal is secure in drain plug and
tighten drain cap.
Water was poured directly into bottle Drain by pressing dispenser buttons.
support collar and overflowed.
Possible air pocket. Press several times to relieve air pocket and
release to re-set valve.
Water is not hot or All the water in the tank has been used. Replace with full bottle and wait 30
cold enough minutes for the water to heat or cool.
The unit is unplugged. Plug it into the outlet.
EZ-heat was not activated. Activate EZ-heat by pressing the button.
The circuit breaker in your home is Reset the breaker or replace the fuse.
tripped or the fuse has blown.
Power switch not turned on at Turn switch to the ON position.
back of unit.
Temperature limit tripped. Set power switch to OFF position,
wait 5 minutes, then set power
switch to the ON position. Wait 30
minutes for the water to heat or cool.
Thermostat needs to be adjusted colder. Adjust thermostat between min (cool) and max
(colder) levels to achieve desired temperature.
Water dispenser Empty water bottle. Replace with full bottle.
is not dispensing water Mineral deposits clogging tanks. See Cleaning the Reservoirs.
Possible air pocket. Push down on the dispenser buttons to prime
the unit.
Possible ice build up due to thermostat Unplug overnight, then reset. Set thermostat
set too cold. to MIN, slowly increasing based on your use
and need for cold water.
Water dispenser is noisy Bottle making a gurgling noise as it This is normal.
fills the tank.
Water dispenser is uneven. Make sure the dispenser is on an even
surface that can support its full weight.
TROUBLESHOOTING TIPS
SPECIFICATIONS
GWD5960W
Output per hr: Hot 1.2 gal / 4.6 L
Cold 0.5 gal / 2.0 L
Internal Tank:Hot 0.2 gal / 0.6 L
Cold 0.8 gal / 3.2 L
Heating Temp (approx.): 198°F / 92°C
Cooling Temp (approx.): 46°F / 8°C
Power Consumption: Hot 1100 W
Cold 90 W
WARNING: The Water Dispenser
heats and dispenses water to
198˚F / 92˚C which can cause severe
burns or scalding.
DO NOT ALLOW CHILDREN TO USE
THE HOT WATER DISPENSING
BUTTON WITHOUT PROPER AND
DIRECT SUPERVISION.
7
Childproof safety switch

8
FREQUENTLY ASKED QUESTIONS
Q: Why is my water dispenser leaking?
A: If you are experiencing a leak with your water dispenser please do the following to see if the water
bottle or the dispenser is leaking.
1. Unplug the unit, turn off power switch and remove the bottle.
2. Remove the bottle support collar and check the water level inside the reservoir – it should be at
roughly three-quarters full. Water level should be approximately 3/4” – 1” BELOW VENT TUBE.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to
a small crack or pinhole and it needs to be replaced. If the dispenser is leaking, please
contact Greenway Home Products at [e-mail] or 1-866-253-0447.
Q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon
initial start-up of the unit. To remove this taste, simply follow the cleaning instructions outlined in
Cleaning the Reservoirs.
Q: What do the ready-to-dispense indicator lights mean?
A: When illuminated, they mean the following:
Red: “flashing” Heater is in operation
"on” The hot water has reached its optimum
temperature and is ready for dispensing
Blue: "on" The cold water has reached its optimum
temperature and is ready for dispensing
Q: What is the spike that goes into the bottle?
A: Greenway® water dispensers feature a “piercing valve” as part of the bottle support collar, providing
added convenience for water bottle installation. Depending on the water bottle supplier, a small
opening may or may not be present in the bottle cap for this specific purpose. If the piercing valve
opening is not present, the entire bottle cap must then be removed to eliminate possible damage to
the piercing valve. If the opening is present, remove the protective seal prior to installing the bottle.
ATTENTION: Do not return this product to the store. For questions on operation, assembly
or parts, please contact us at www.greenwayhp.com or 1-866-253-0447.