Grozone Control TV2 User manual

TROUBLESHOOTING GUIDE
DO YOU HAVE A PROBLEM WITH YOUR GROZONE CONTROLLER ?
DO YOU NEED ANY TECHNICAL SUPPORT ?
ARE YOU AWARE OF THE WARRANTY COVERAGE ?
PLEASE READ THESE INSTRUCTIONS CAREFULLY AND SAVE THEM FOR FUTURE
REFERENCE
QUESTION #1: I think my controller is damaged, or it simply does
not work as indicated in the user guide, what should I do ?
Please refer to the troubleshooting steps. Follow these instructions
carefully, step by step. The Controller should work as described in the
“Expected Result” section.
Do you need assistance in executing the Troubleshooting steps ?
1. Please contact your RETAILER or
2. Send us an EMAIL at [email protected] or
3. VISIT our Technical Support Center at
www.grozonecontrol.com/techsupport.html
or place your Smartphone to capture the QR Code shown here.
(QR-code Reader application required).
Technical Support is available Monday through Friday, from 8:00 AM to 5:00 PM, Eastern Time. You want us to
contact you ? Do not hesitate to leave your phone number, we should be able to call you back within minutes
during business hours.
QUESTION #2: I’ve been through the troubleshooting steps, what do I do if I meet a problem at
any of these steps ? Is my product covered by the WARRANTY ?
Grozone controllers are covered by a 3-year warranty. We will replace any DAMAGED PRODUCT
WITH A BRAND NEW PRODUCT.
Covered or not covered ? We do not authorize the replacement of fully working products nor altered
(tampered) products. The Troubleshooting steps on reverse will help you identify a damaged product. Do
not hesitate to contact us or contact your retailer to make sure the controller is not fully working or
damaged before returning it to the store.
My product is not fully working or damaged, I want a replacement unit: in order to get a replacement
product, you MUST return all modules and applicable accessories to the retailer – controller, output
boxes, remote sensors, cables, power cord or power supply. We’ve observed that many problems often
originate from seemingly insignificant components the user forgets to return, so we are unable to identify
the problem and thus authorize the return under warranty. To avoid being charged for the accessories, be
sure to include all pieces. Thanks for your cooperation.
PRODUCT __________________ DATE OF PURCHASE _____________________________ SERIAL NUMBER________________________
CAPTURE THIS QR CODE WITH
YOUR SMARTPHONE !

TROUBLESHOOTING THE TV2
GROZONE –MULTIMODE FAN SPEED CONTROLLER
Procedure Name: TV2-V1
1 –BEFORE YOU START
***** CAUTION : BE SURE TO READ AND FOLLOW THESE INSTRUCTIONS BEFORE STARTING
THE TEST.
DO NOT CONNECT THE UNIT BEFORE STEP 1 OF THE TEST.
CONNECT A LOAD (15-60 watts light bulb or night light) IN THE FRONT UNIT OUTPUT.
LIGHTNING CONDITION : Make sure to perform this test in a room with enough light for the controller to detect a
DAY condition. A dark location should be avoided. .
TEMPERATURE : Make sure to perform this test in a room where ambient temperature is between 65F and 80F (18C and
28C). Rooms that are too cold or too warm are not appropriate locations to perform this test.
NOTE: if the room temperature is above 80°F, you must fill a glass of cold tap water in preparation for step 6.
Definitions : CW : Clockwise
CCW : Counterclockwise
2 –TEST
STEP
HANDLING AND TEST DESCRIPTION
EXPECTED RESULTS
1
Plug the unit in the power outlet
Turn UPPER knob fully CCW (55°F).
Turn LOWER knob fully CW.
Light bulb or night light will light ON at 100%
INTENSITY.
2
Turn UPPER knob fully CW (Set Idle).
Light bulb or night lamp will drop at 60%
INTENSITY (dimmer effect).
3
Turn LOWER knob fully CCW.
Light bulb or night light will drop as low as
25% INTENSITY (larger dimmer effect).
4
Turn LOWER knob fully CW.
Turn UPPER knob slightly CCW to set the knob
line between 90°F and 95°F.
Light bulb or night light will return to 60%
INTENSITY (dimmer effect).
5
Cover the light sensor completely with the palm of
your hand (a single finger will NOT hide the sensor
enough, use the palm of your hand instead).
Light bulb or night light will turn OFF after 6-8
seconds, the test is then complete.
IF the light bulb or night light DOES NOT turn
OFF, go to STEP 6.
6
While maintaining the light sensor HIDDEN, put
the temperature sensor in a glass of cold tap water.
Light bulb or night lamp will turn OFF after 6-8
seconds, the test is then complete.
Troubleshooting TV2 –Page 1/1