Guardian MEDIFONE User manual

User Guide
Contents
Guardian
SAFETY PENDANTS
Your Device.......... ...................2
Turning the Device On/Off.. .2
Charging the Battery.......... ...2
Acquiring Location....................2
Product Features.......................3
Emergencies/Phone Calls.......4
Testing Your Device...................5
Fall Detection............................6
Troubleshooting....................7
Safety Precautions....................8
Terms and Conditions.............9
Legal Disclaimer......................10

© 2021. Guardian Safety Pendants. All rights reserved
Turning On: Press and hold the On/Off Button (see figure above) until the device beeps, then
release the button. Alternately, when the MediFone is placed into the charging cradle, it will
automatically switch on.
Your device comes with automatic fall detection, whitelisting (blocks unknown callers), and
automatic answering turned on. If you would like any of these features changed, please call
us on 08 6336 9448.
• Connect the smaller end of the charging cable to the port at
the back of the cradle (top right image), and the larger end of
the charging cable to the Power Adapter (bottom right image).
• Lie the MediFone flat onto the cradle. You will see a small
lightning bolt appear over the battery % bar
Charging the Battery
Default Programming
Turning the Device On/Off
Your Device
1.
5.
6.
2.
3.
4.
2
1. Speaker
2. Microphone
3. Speed-dial button
4. On/Off button
5. LED Screen
6. SOS button

© 2021. Guardian Safety Pendants. All rights reserved
3
Product Features
One Touch Operation
Auto Answer
Battery Charging
Indicator
Fall Detection
Cancelling the SOS/
Fall Alert
Water Resistant
3G or 4G
Speed Dial up to 8
Contacts
(family monitored only)
Volume Control
Realtime GPS Location
Press and hold the SOS button (for 2-3 seconds) until
vibration is felt. The same button also cancels an alert,
cancels fall detection, and ends a call.
Incoming calls are automatically answered (the default) OR
the device can be made to manually answer by pressing
the SOS button.
On the screen, a small lightning bolt appears over the
battery indicating it is charging when placed in the cradle.
Please charge the MediFone daily.
Automatically notifies contacts if a fall is detected.
Press and hold the SOS button to stop the calls/texts from
occuring.
The MediFone will find the strongest available network.
Works indoors and outside, wherever a mobile phone
works.
Press the Top Side button for 2-3 seconds to see contacts’
names. Scroll down by pressing the Bottom Side button or
scroll up by pressing the Top Side button. Call the selected
contact by pressing the SOS button.
During a call, press the Top Side button to increase the
volume or the Side Bottom button to decrease the volume.
Shows your location to your contacts using Google Maps
Feature Description
Fine in any weather, but if you want to wear it while
showering, we recommend the Guardian Shower Bag.

© 2021. Guardian Safety Pendants. All rights reserved
4
Emergencies/Phone Calls
In an emergency:
In an emergency, press and hold the SOS button for 3 seconds
and release when you feel it vibrate. The screen will display
“SOS”. A call will first be made to Contact #1. That person will
be instructed to press 1 on their phone keypad.
If Contact #1 presses this button, the MediFone will not call
anyone else and there will be no time limit in their conversation
with the user. If the contact does not respond to the instruction, the
call will disconnect in 30 seconds and the next contact will be
called; and so on until someone answers. Whoever first responds
to the emergency call will receive a text message with a link to
Google Maps showing the user’s location. The MediFone user
can hang up/end the call sequence at any time by pressing the
SOS button.
When calling any of the 8 emergency contacts:
Press the Top Side Button for 2-3 seconds to see the contacts’
names. Scroll down by pressing the Bottom Side Button or scroll
up by pressing the Top Side Button. Call the selected contact by
pressing the SOS Button briefly. When the person you want to call
is highlighted, press the SOS button to call that person. The screen
will then show “Call out (name of the contact you selected)”, for
example “Call out Mary”.
Hanging up:
To end the phone call, briefly press the SOS button. Hanging
up during an emergency sequence will stop the MediFone from
calling the other emergency contacts.
Receiving calls:
Calls can be received on your MediFone from any number. It will
ring once then automatically answer.

© 2021. Guardian Safety Pendants. All rights reserved
5
Performing the Test
Family Monitored: Inform the contacts of the test.
Professionally Monitored: Move to step 2.
Press and hold the SOS button until it vibrates and beeps.
Family Monitored: A call will be made to Contact Number 1.
Professionally Monitored: The Monitoring Company will receive an alert
and call the MediFone within a few moments. The MediFone is set to auto-
answer so you do not need to press anything to receive the call. Move to
step 5.
The contact must press 1 on their phone keypad within 30 seconds of
answering. This will stop the MediFone from hanging up and calling the next
contact.
Family Monitored: After the call is connected, confirm both parties can hear
each other.
Professionally Monitored: Confirm you can hear each other and let them
know you’re performing a test.
Either party can end the call but when testing, the pendant user should hang
up with a short press of the SOS button.
Testing Your Device
It is recommended to test the MediFone every 1-3 months.
1.
2.
3.
4.
5.
6.
Acquiring Location
To know where the device is, text 123456F to the MediFone’s phone number.
It will automatically respond with a link to Google Maps. Example return texts
will read:
GPS OK! Date: dd/mm/yy Time: (24 hour time)Speed: km/h
Battery Level: % maps.google.com/maps?q=xxx (Current Location)
NO GPS Fix Date: dd/mm/yy Time: (24 hour time)Speed: km/h
Battery Level: % maps.google.com/maps?q=xxx (Last Known Location. This is
sometimes given when the device is indoors or in areas with poor GPS signal.)

© 2021. Guardian Safety Pendants. All rights reserved
6
Automatic fall detection will measure the pendant’s orientation and impact with a
surface. Generally, the device needs to drop at least 100cm to activate.
If the MediFone senses that the User may have fallen, it will beep and the screen will
say ‘Fall Detected’. Cancel by pressing and holding the SOS button. The screen will
show ‘Fall Alert Cancelled’.
DO NOT throw the device.
It is NOT recommended to test the fall alert function when the device is worn. If fall
detection is on and you want to hear what happens when a fall alert is triggered,
hold the device at CHEST HEIGHT over a soft surface (e.g. a carpeted area) and
drop it. The beeps will be heard after a brief delay .
The Fall Detection works best when the MediFone is worn on a lanyard. Most of
the time, when someone falls, they are not unconscious. While this may happen, it
is always best to press the SOS button in the event of a fall to be assured that the
emergency contacts are notified.
Fall detection is particularly useful for those prone to blackouts or epileptic seizures.
It’s easy to turn fall detection off or on. Call us and we’ll make the change for you.
Fall Detection
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.

© 2021. Guardian Safety Pendants. All rights reserved
7
Emergency
Contacts
pressed 1 after
answering but
the call stops
Pressing 1 on the phone keypad before
or during the voice prompt.
The SOS button may have been
accidentally pressed or leaned on.
The MediFone may trigger the fall alert
when it senses what may have been
a fall. If the fall alert warning sound is
easily activated by accident, it’s likely
that a setting adjustment is needed.
The MediFone’s fall detection triggers
only when certain criteria of its
sequential algorithm is met.
1. GPS was not in ‘search mode’ at the
time of activation.
2. User is likely indoors.
1. Power may not be getting to cradle.
2. The unit may not have been put into
the cradle with the screen side up.
After answering, the voice prompt
must finish the sentence before
pressing 1.
If you hear or see ‘SOS’ on the
screen, firmly press and hold the
SOS button to stop calls and
the text from being sent. ‘SOS
Cancelled’ should appear on
the screen.
If fall detection beeps are heard,
firmly press and hold the SOS
button to stop calls and the
text from being sent. ‘Fall Alert
Cancelled’ should appear on
the screen.
Fall Detection activates when
a specific sequence of events
occurs. It’s easy to adjust the
sensitivity setting. Feel free to call
us for an adjustment, however
be aware that regardless of
sensitivity setting, not all falls
automatically trigger the alarm.
1. The GPS can be set to be on
all the time.
2. With the sky overhead, turn
the device off and on. Wait 2
minutes then request the location
again.
If there is no lightning symbol
over the unit’s battery icon,
confirm power is on and the
cord between the plug and
cradle is firmly connected.
False SOS alert
or unwanted
activation
occurred
Fall Detection
was activated
by mistake
User fell but Fall
Detection did not
activate
GPS location
is incorrect on
Google maps
The device does
not seem to be
charging
Troubleshooting
Issue Commonly
Known Causes
Potential
Solutions

© 2021. Guardian Safety Pendants. All rights reserved
8
This Guardian Safety Pendant (GSP) is reliant on the cell phone service provider’s network
coverage to make phone calls, to send SMS text messages and to transmit information
regarding GPS positioning. These services may vary between providers and locations
throughout the world. GPS location is often not available when the Guardian MediFone is
inside a building. Also, outdoor location performance can sometimes deliver inaccurate
coordinates if the device is unable to get a fix on a minimum number of satellites. The
accuracy of GPS positioning is determined by having a clear line of sight to the available
satellites.
It is highly recommended that the user test their unit every 1-3 months by pressing and
holding the SOS button. Warn contacts first. It is the user’s responsibility to assure that their
phone service provider is notified before their credit or debit card expires or if credit needs
to be added to the SIM card used in their Guardian Safety Pendant.
KEY POINTS
• It is NOT RECOMMENDED to wear with the lanyard while sleeping.
• Care must be taken with the MediFone while showering because soap or shampoo can infiltrate and
damage the electronics. We recommend using a Guardian Shower Bag which will eliminate the
possibility that chemicals used while bathing could disable your MediFone and void it’s Warranty.
• Switch off your MediFone when instructed to turn off all mobile phones on commercial aircraft.
• Avoid using a damaged power cable. This may cause overheating or a potential fire hazard.
• Never use any chemical or detergent to clean the MediFone. This may erode its surface.
• In order to eliminate the risk of electric shock, do not touch the ends of the power cable,
charging plug or the metal parts on the inside of the charging cradle with wet or damp hands.
• Avoid direct prolonged exposure to sunlight and high temperatures to negate the potential
of over-heating the battery, which may cause damage.
• A pacemaker and any personal alarm should always be separated by at least 15
centimetres. Your GSP can be worn with a longer lanyard, on a wrist strap or belt pouch.
Visit your GP for specific advice.
Safety Precautions

© 2021. Guardian Safety Pendants. All rights reserved
9
Operation of the MediFone is the sole responsibility of the User. It is the User’s exclusive
responsibility to test all functions and ensure the equipment is in good working condition.
Guardian Safety Pendants Pty Ltd (GSP Pty Ltd) is not responsible for misuse or improper
operation of the unit. Before using, test the MediFone to determine the effectiveness of the unit’s
operation at the location(s) where it will be used. Failing to test the unit may mean the user is
at risk of not receiving necessary medical attention. The information in this User Guide is not a
substitute for advice from medical or health professionals.
GSP Pty Ltd is not responsible for the reliability or quality of the cell phone service with which
its products are used. It is the User’s sole responsibility to determine where the MediFone will
operate. It is understood by both User and Purchaser that any signals transmitted are totally
beyond the control of GSP Pty Ltd. Such telecommunication systems and equipment are not
owned, operated, maintained, leased and are not controlled, inspected, or reviewed by GSP
Pty Ltd.
Furthermore, GSP Pty Ltd cannot and will not be responsible for any injury, death or property
damage that results from telecommunication equipment not supplied by GSP Pty Ltd that fails to
transmit signals from the unit to User’s emergency contacts.
User and Purchaser both understand and acknowledge that the MediFone requires AC power
and Cell Phone Service. It is User’s responsibility to provide electrical service in order for the
MediFone to recharge and function.
GSP Pty Ltd neither warrants nor represents that the MediFone will prevent any damage, injury,
or loss to either person or property, or that the MediFone will always provide the full protection
for which it is intended. Both the Purchaser and User fully understand and acknowledge that
GSP Pty Ltd is not an insurer, and that the User assumes any and all risk of loss or injury to the
User’s property or person. No representation or warranties express or implied are made by
GSP Pty Ltd other than those expressed herein.
GSP Pty Ltd warrants this product and all parts, thereof, only to the original purchaser to be
free from defective materials and workmanship from the date of the original purchase for the
period of one year. If your product is found to be defective within the warranty period, GSP
Pty Ltd will repair or replace defective parts with new or rebuilt equivalents at no charge to
the original owner. Parts used for replacement are warrantied only for the remainder of the
Warranty Period. If your product is found to be defective, please contact the business you
purchased your product from for warranty repair instructions.
Terms and Conditions

© 2021. Guardian Safety Pendants. All rights reserved
10
Legal Disclaimer
The MediFone is designed for communication. GSP Pty Ltd and/or its distributors assumes no
responsibility for the accuracy, reliability, or completeness of the information of its products or
services, whether express or implied. To the maximum extent permissible by applicable law, GSP
Pty Ltd and/or its distributors shall in no event be liable for any direct, indirect, punitive, personal
injury or death, incidental, special, consequential damages or any damages whatsoever including,
without limitation, damages for loss of use arising out of or in any way connected with the use or
performance of the GSP Pty Ltd and/or the phone service providers used in conjunction with GSP
Pty Ltd. If you are dissatisfied with the GSP Pty Ltd and/or any related services, or with any of these
terms of use, your sole and exclusive remedy is to discontinue using the product.
Warranty
The MediFone is warrantied for 1 year from the date of purchase when used under normal
conditions and appropriately cared for and maintained. At the discretion of GSP Pty Ltd, repair or
replacement may include new and/or refurbished parts to at least the value of the replaced unit.
The warranty does not apply if there is:
• Evidence of water infiltration;
• Damage to the recharge insertion point due to the charging cord being forcibly and/or
incorrectly inserted and/or recklessly removed;
• Damage caused by accident, abuse ,misuse ,flood, fire, earthquake.
Use of the MediFone indicates that you have read, understood and you agree to the conditions as
stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 30 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and receive a full
refund minus the cost of SIM card credit, postage and programming ($50) or if you prefer you can
exchange it for another model of the same value. Exceptions apply under extreme circumstances.
Call your local support office for additional information.
Guardian Safety Pendants Pty Ltd.
6/26 Dugdale Street, Warwick WA 6024
Phone: [phone] Email: [e-mail]
Website: GuardianSP.com.au