Haivision Rack400 User manual

Document Version: v1.2
Software Version: v2.0
Rack400
User Guide

CONTENTS
Copyright and Trademarks............................................................................................................................ 1
Compliance....................................................................................................................................................... 1
Safety and Health Precautions..................................................................................................................... 2
Operating Environment..................................................................................................................................3
Product Presentation..................................................................................................................................... 4
Overview..............................................................................................................................................................................4
Front Panel......................................................................................................................................................................... 5
Rear Panel...........................................................................................................................................................................5
Indicators Meaning..........................................................................................................................................................6
Installation........................................................................................................................................................7
Checking Package Content......................................................................................................................................... 7
Installing the Unit............................................................................................................................................................ 8
Unit Front Panel..............................................................................................................................................9
Menus....................................................................................................................................................................................9
Icons.....................................................................................................................................................................................10
Launching the Web Interface.......................................................................................................................11
Ethernet Connection...................................................................................................................................................... 11
Conf guring an Ethernet Interface..............................................................................................................12
From the Unit Panel......................................................................................................................................................12
From the Web Interface..............................................................................................................................................13
Conf guring a 3G/4G Cellular Interface.....................................................................................................14
Connecting a Quad CellLink to the Unit..............................................................................................................14
Enabling / Disabling a Quad CellLink Cellular Modem...................................................................................15
Enabling / Disabling all Quad CellLink Cellular Modems...............................................................................15
Managing the APN database.......................................................................................................................17
Adding an APN to the database............................................................................................................................. 17
Conf guring the APN.....................................................................................................................................................17
Deleting an APN.............................................................................................................................................................19
Enabling / Disabling the Automatic APN Conf guration............................................................................... 19
Managing Cellular Operators.......................................................................................................................21
Selecting the Automatic Mode................................................................................................................................22
Scanning and Selecting a Cellular Operator......................................................................................................22
Selecting Manually a Cellular Operator................................................................................................................23
Conf guring Modem Bands....................................................................................................................................... 24
Managing Priorities of Network Links.......................................................................................................26

Conf guration................................................................................................................................................. 27
Conf guring the Unit Name.......................................................................................................................................27
Conf guring the Time and Date...............................................................................................................................27
Selecting the Language..............................................................................................................................................28
Locating the Unit.......................................................................................................................................................... 28
Enabling / Disabling Auto-Live at Startup......................................................................................................... 29
Enabling / Disabling Screensaver...........................................................................................................................29
Adding and conf guring a Live Prof le.................................................................................................................30
Deleting a Live Prof le.................................................................................................................................................33
Selecting a Live Prof le............................................................................................................................................... 33
Adding and conf guring a Record Prof le...........................................................................................................34
Deleting a Record Prof le...........................................................................................................................................35
Selecting a Record Prof le.........................................................................................................................................36
Adding and Conf guring a Destination Prof le..................................................................................................38
Deleting a Destination Prof le................................................................................................................................. 40
Select a Destination Prof le......................................................................................................................................40
Conf guring AES encryption......................................................................................................................................41
Conf guring Forward Settings................................................................................................................................. 42
Selecting a Mission...................................................................................................................................... 44
From the Unit Panel.................................................................................................................................................... 44
From the Web Interface............................................................................................................................................ 44
Setting a Video Return................................................................................................................................46
Receiving a Video Return..........................................................................................................................................47
Single Encoding mode................................................................................................................................ 48
Selecting the Video Source......................................................................................................................................48
Starting a Live................................................................................................................................................................. 51
Starting a Record..........................................................................................................................................................53
Starting a Forward........................................................................................................................................................55
Transmitting Files via the Hot Folder................................................................................................................... 57
Multi-Encoding mode...................................................................................................................................59
Set the Multi-Encoding Mode.................................................................................................................................. 59
Starting a Live................................................................................................................................................................60
Using the intercom.......................................................................................................................................63
From the Unit Panel.................................................................................................................................................... 64
From the Web Interface.............................................................................................................................................64
Conf guring a Data Bridge..........................................................................................................................65
From the Unit Panel.....................................................................................................................................................65
From the Web Interface.............................................................................................................................................66
Locking a Field Unit from Manager Interface..........................................................................................67
Using the Remote Control.......................................................................................................................... 68
Indicators Meaning....................................................................................................................................................... 69
Servicing.........................................................................................................................................................70
Getting the Unit Information................................................................................................................................... 70
Getting the IMEI/IMSI/ICCID numbers.................................................................................................................. 71
Testing a Live using the Pattern Mode................................................................................................................ 72
Changing the Web Interface Password................................................................................................................73
Updating the Firmware...............................................................................................................................................73
Rebooting the Unit....................................................................................................................................................... 75
Restoring Factory Settings....................................................................................................................................... 75
Exporting the Unit Conf guration...........................................................................................................................76
Importing the Unit Conf guration...........................................................................................................................76
Unlocking a SIM Card..................................................................................................................................................76
Deleting f le(s) from the SD card...........................................................................................................................78
Formatting the SD Card............................................................................................................................................ 80

Troubleshooting............................................................................................................................................. 81
Getting a Report File....................................................................................................................................................81
Exporting a Report File from the History Folder............................................................................................. 81
Alarm Messages............................................................................................................................................................. 82
Specif cations................................................................................................................................................ 83
Video...................................................................................................................................................................................83
Operations........................................................................................................................................................................84
Audio.................................................................................................................................................................................. 84
Video Return...................................................................................................................................................................84
Ancilliary Data................................................................................................................................................................ 84
Networks........................................................................................................................................................................... 85
Interfaces...........................................................................................................................................................................85
Hardware Specif cations.............................................................................................................................................87
Device disposal............................................................................................................................................. 88
Contact Us..................................................................................................................................................... 89

Copyright and Trademarks
This User Guide and its content are the property of Haivision. It is forbidden to copy, disclose, or
reproduce either the whole document or part without Haivision's prior agreement.
Compliance
Before using the unit, please inform yourself about laws and regulations in force in the country in
which you use it. Please refer to the sticker pasted on the unit to know its version.
The declaration of conformity is available upon request. Should you need it, please contact
Haivision.
FCC
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular interallation. If
this equipment does cause harmful interference to radio or television reception, which can be
determinated by turning the equipment o9 anf on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit di9erent from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
The quarantee is not responsible for any changes or modif cations not expressly approved by
Haivision for compliance.
Such modif cations could void the user's authority to operate the equipment.
- 1 -

Safety and Health Precautions
Handling the Unit
•To avoid any injury during the installation, observe local health and safety requirements and
guidelines for manual material handling.
•The unit must be handled carefully and thoughtfully to prevent safety hazards and damage.
Safety Precautions
•In accordance with IEC 62368-1:2014 standard, devices must be connected to PS2 power
sources.
Servicing the Unit
•Only trained and approved service engineers are permitted to service this unit.
•Unauthorized maintenance or the use of non-approved replacements may a9ect the unit
specif cations and invalidate any warranties.
- 2 -

Operating Environment
•Make sure that the environment corresponds to the conditions mentionned below:
◦ Only use at altitude not exceeding 2000 meters.
◦ Only use in not-tropical climate regions.
▪Ambient operating temperature: -5°C to 40°C
▪Ambient operating temperature: 0°C to 40°C (for the DC adapter)
▪Ambient operating humidity: 10% to 85% (no condensation).
Important:
Operating the unit out of these ranges may cause damage and void the warranty.
•Protect the unit against rain, dust and shocks.
•Avoid long exposure to direct sunlight.
•Do not obstruct the air inlets and outlets.
•The unit relies on the building's installation for short-circuit (overcurrent) protection. Ensure that
the protective device is rated not greater than: 250V, 20 A.
•Connection to earth is made through the DC adapter to which the unit is connected.
Furthermore, the unit has a protective earth terminal on the rear side.
Caution - Safety precautions
Only use the DC adapter and the power cord provided by Haivision.
Using another DC adapter and power cord can damage the device and void the warranty.
- 3 -

Product Presentation
Overview
The Rack400 is our latest generation of video encoder designed for space-constrained live
production, including contribution applications and remote/at-home productions. Multi-camera
production in HD or single pristine 4K UHD capabilities are combined with mission-critical
transmission in this compact half 1U solution.
Indeed, our encoder is designed to be deployed on f xed/remote locations, directly connected
to wired IP networks, o9ering a real cost-e9ective alternative to satellite or f ber. The solution
is also suitable for installing in vans or trucks, connected to a roof-mounted Haivision Quad
CellLink (active 3G/4G multi-antennas) and/or Ka satellite, enabling video broadcast from any
place around the globe, even in the midst of unpredictable and unmanaged network conditions.
Unmanaged
IP Networks
RACK400
StreamHub
The Rack400 supports the upmost generation of UHD H.265/HEVC hardware encoder by
o9ering premium video quality with optimized data usage and low end-to-end latency (down
to 0,2 sec). The widely adopted H.264/AVC format is still supported for compliancy with
deployed infrastructures. Our innovative design enables multiple encoding and transmission
workf ows from single HD source for News, to multiple HD sources (up to 4) for sports, through
single 4K UHD for premium events coverage.
The Rack400 can help your Remote Production or At-Home Production reach its full potential.
It provides robust and error-free transmission over any networks such as cellular, satellite,
IP leased line or simple the Internet. It is made possible thanks to our Emmy® awarded SST
Technology (Safe Stream Transport). This technology o9ers advanced techniques of networks
aggregation, Adaptive packet Retransmission (ARQ) and Forward Error Correction (FEC)
to reach the upper networks throughput and maximizes the Quality of Services. The SST
technology ensures:
•aggregating simultaneously multiple network connections,
•dynamically adapting the video bitrate according to the network bandwidth f uctuations,
•protecting stream content,
•supporting retransmission of lost data.
- 4 -

Front Panel
Link Indicator
Activity Indicator
Touchscreen
USB C Port
Micro SD
Card Slot
Auto-Start
Switch
Power Button
Intercom mini Jack
(headphone, micro)
Rear Panel
1
12G-SDI
Input
Genlock
Input
12G-SDI
Output
HDMI 1.4
Output
M4 Screw for
Protective earth
terminal
3G-SDI
Input
USB2
(3.0 Type A)
USB1
(3.0 Type A)
DC IN 1
(18V nominal)
DC IN 2
(18V nominal)
Ethernet 1
Ethernet 2
2
4
3
- 5 -

Indicators Meaning
Link Indicator
Activity Indicator
Table 1. Activity Indicator
Status Meaning
Fixed Green The unit is starting.
Flashing Green Live, Record or Forward in progress.
O9 No Live, Record or Forward in progress.
Table 2. Link Indicator
Status Meaning
Fixed Green The unit is starting or connected to a StreamHub.
O9 The unit is not connected to a StreamHub.
- 6 -

Installation
Checking Package Content
Please check that the packange contains:
•Rack Unit
•18V AC/DC adapter (a second one if ordered)
•A printed Quick Start Guide
•A f yer with QR code redirecting to Web site with technical documents (User Guide, and
Quick Start Guide)
•Micro SD card (if ordered)
•1U Rack mount kit (if ordered)
•A remote control (if ordered)
- 7 -

Installing the Unit
1. Connect the Protective earth terminal.
Note:
The Protective earth terminal must be connected to the Rack ground pin. This pin
must be connected to the safety ground.
2. Connect the AC/DC adapter and the power cable.
3. Insert a micro SD card (if not already installed).
Note:
It is recommended to use FAT32 or exFAT formats and class 10 micro SD card.
4. For the Ethernet transmission, connect the Ethernet cable to Ethernet 1.
Note:
DHCP is the default operating mode for Ethernet 1.
5. Connect the video input cable to SDI 1.
1
2
3
4
5
- 8 -

Unit Front Panel
The unit front panel allows you to:
•Conf gure the unit
•Start / stop live
•Start / stop record
•Forward stored f les
Menus
The diagram below shows the di9erent menus accessible from Home and Settings Menus.
Home Menu
Settings Menu
Conf g. Network
Interfaces
Start a Live
Start a Record
Forward Stored
Files
Conf g. Data
Bridge
Input/Output
Conf guration
Network
Conf guration
Dest. Prof le
Conf guration
Live Prof le
Conf guration
Record Prof le
Conf guration
Forward Settings
Conf guration
SD Card
Management
Device
Information
Unit Settings
(language, reports)
- 9 -

Icons
On the front panel screen, some icons indicate the unit state.
Unit Geolocation
Unit located
Video Source
Video Return
Intercom
Communication with
Master Control Room
Genlock Input
Genlock signal detected and
matches the source format
Genlock detected and does not
match the source format
No Genlock detected
Mass Storage Status (SD Card)
Power Supply
Cellular Connection Signal Level
(when using Quad CellLink)
Data Bridge
Live at Startup
Live at Startup (if enabled)
Missions
Missions Selected
USB Keys
1 USB Key memory space
2 USB Key memory space
Ethernet Connection
1 Ethernet
Connection
2 Ethernet
Connections
SDI input selected
receiving stream
SDI input selected but
no received stream
Data Bridge Enabled
and Connected
Data Bridge Enabled
and not Connected
Circles Pattern Selected
Bars Pattern Selected
Video Return (if enabled)
Black Pattern Selected
SD Card Locked
1 Cellular Connection
2 Cellular Connection
SD Card
Memory Space
SD Card in
Hot Folder Mode
Unit Connected to
Power Supply
Error icons
Error with modem connection
Error with Ethernet connection
- 10 -

Launching the Web Interface
The web interface allows you to:
•Conf gure the unit
•Start / stop live
•Start / stop record
•Forward stored f les
To access the Web interface, use an Ethernet connection.
Ethernet Connection
1. From the Home menu, click on .
The screen displays the IP address assigned to the unit (by default in DHCP mode):
2. From a web browser, enter the unit IP address and append ":8888" to it.
Example: 10.50.1.139:8888
The login screen opens.
3. Enter the login and password (by default: login= admin ; password= password).
Note:
It is highly recommended to modify this factory password.
The web interface opens.
- 11 -

Conf guring an Ethernet Interface
Devices connected to a local LAN transmitter are remotely controllable from the Media Control
Room.
The unit can operate in di9erent Ethernet modes:
•DHCP
To use the unit in a domain that has a DHCP server.
The DHCP server assigns the IP address, subnet mask and default gateway to the equipment.
DHCP is the default conf guration mode for Ethernet 1.
•STATIC
To connect the unit to a domain without using a DHCP server.
This requires that you are the network administrator to set IP settings of the Ethernet interface
(IP addess, netmask and gateway).
•GATEWAY
To connect a host to the unit (for instance a laptop).
The unit acts as a DHCP server and assigns an IP address to the connected host.
The unit automatically detects from the netmask the range of IP addresses that it can use for
assigning an IP address to the host connected.
Table 3. Factory Settings According to Selected Mode
Interface MODE IP Address Netmask Gateway
DHCP * Assigned by DHCP serverEthernet 1
STATIC 192.168.1.10 255.255.255.0 192.168.1.1
DHCP * Assigned by DHCP server
STATIC 192.168.20.10 255.255.255.0 192.168.20.1
GATEWAY 192.168.20.10 255.255.255.0
Ethernet 2
OFF N/A N/A N/A
* Default conf guration
Note:
When you select the OFF option, you disable the Ethernet mode. Conf guring Ethernet
interface may disconnect the unit.
From the Unit Panel
1. From the Home menu, click on .
2. Click on the Ethernet line to conf gure it.
3. Click on the Mode f eld to enter the mode selection menu.
4. Click on a new mode.
5. The selected mode appears.
•When selecting DHCP mode, settings are automatically retrieved.
•When selecting STATIC mode, you need to enter network settings.
•When selecting GATEWAY mode, you need to enter the IP Address, the netmask and
the DNS server address.
- 12 -

a. Click on .
b. Click on settings f elds to be modif ed.
c. Use the keyboard to enter new settings and click on to conf rm.
d. Click on to scroll down and click on to save new settings.
From the Web Interface
1. From the Web Interface, click on on the Ethernet line.
2. In the Mode f eld, select the conf guration mode according to the Ethernet connection used:
•DHCP
•STATIC
•GATEWAY (only for Ethernet 2)
•OFF (only for Ethernet 2)
3. According to the Ethernet connection, modify the settings if required:
•IP Address, Netmask and Gateway if STATIC mode is selected.
•IP Address, Netmask and DNS server address if GATEWAY mode is selected.
4. Click on Apply to save these settings.
Note:
Conf guring Ethernet interface may disconnect the unit.
- 13 -

Conf guring a 3G/4G Cellular Interface
Connecting a Quad CellLink to the Unit
Connect a Quad CellLink to the unit to enable cellular networks.
1. Remove the SIM card cover and insert the SIM cards into slots according to indications
written on the cover.
Note:
Make sure the SIM cards are already unlocked.
2. Replace the SIM card cover.
3. Connect the AC/DC adapter and the power cable.
Note:
Choose a weather protected area for this connection in order to avoid any damage
due to ambient humidity or rain.
4. Connect the USB cable to the unit.
Note:
Choose a weather protected area for this connection in order to avoid any damage
due to ambient humidity or rain.
5. Open the Web Interface of the unit.
The Quad CellLink is automatically detected:
•Quad-1 means modem #1 from Quad CellLink
•Quad-2 means modem #2 from Quad CellLink
- 14 -

Enabling / Disabling a Quad CellLink Cellular Modem
You can enable and disable modems from the Unit Panel or from the Web Interface.
From the Unit Panel
1. From the Home menu, click on .
2. Click on to select the modem that you want to enable or disable.
3. Click on the modem to be enabled or disabled.
4. Click on to enable the modem or on to disable it.
From the Web Interface
Click on or to enable or disable
a modem.
Enabling / Disabling all Quad CellLink Cellular Modems
You can enable and disable all modems of a Quad CellLink from the Unit Panel or from the Web
Interface.
From the Unit Panel
1. From the Home menu, click on .
2. Click on and click on .
3. Click on to enable all modems of a Quad CellLink or on to disable them
- 15 -

From the Web Interface
1. From the Web Interface, click on Network > Interfaces.
2.
Click on to disable all modems of
a Quad CellLink or on to enable
them.
- 16 -