Hantle C4000 User manual

Operator Manual
Hantle C4000
Hantle USA, Inc.

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.1
Hantle C4000™
1.1 FEATURES
1.1.1 ABOUT THE Hantle C4000™
The Hantle C4000™ combines the ‘best in class’ convergence between ATM and self-
service functionality. Built standard with features such as a 10.4” High-Resolution
color LCD, both modem and integrated Ethernet (SSL) communications and a wide
variety of dispensing options (up to 4 cassettes), the C4000 provides the perfect
hardware platform on which to implement innovative new services and potential
revenue streams for ATM owners.
The Win CE Operating System provides the flexibility to create made-to-order
solutions including custom applications, customer-specific branding and graphics for
retailers and value added services for consumers.
The Hantle C4000™ is fully TDES and ADA compliant right out of the box, including a
PCI/VISA or Interac Encrypting Pin Pad (EPP) and a voice/lighted transaction
guidance system.
H/W FEATURES
 UL 291 Business Hour Service Vault (Level 1 Optional).
 Electronic lock
 800 x 600 high-resolution, SVGA display
 56K modem – TCP/IP (On-Board SSL)
 800 note fixed cassette dispenser (800 note capacity)
 Single, Double, and 4 cassette dispensers (1700 ~ 6800 note capacity)
 DIP type magnetic card reader (EMV Optional)
 80mm Thermal receipt printer for high speed printing
 Modular design for easy maintenance
 Lighted transaction guidance system
 Meets ADA Standards for Height, Reach and Keypad layout
FUNCTIONAL FEATURES
 Electronic journal stores over 40,000 transactions
 Supports English, Spanish, & French
 Customizable on screen advertisement graphics
 Detailed average history report feature

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.2
1.2 SPECIFICATIONS
Hantle C4000™ SPECIFICATIONS
1.2.1 Dimensions and Component Location
Fig. 1 Hantle C4000™ Dimensions
WEIGHT: 260 lbs. (or more depending on dispenser option or Level 1 vault)
HEIGHT: 56”
WIDTH: 17”
DEPTH: 23”

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.3
Component Location
1. LCD & Customer Keypad 11. Security Door Handle
2. Card Reader Slot 12. Cash Dispensing Unit
3. Receipt Printer Slot 13. Receipt Printer
4. Cash Tray 14. Main Control Board
5. Front Panel 15. Ear Phone Jack
6. Front Panel Lock 16. Power Supply
7. Security Cover 17. Speaker.
8. Security Cover Lock 18. Card Reader
9. Security Door
10. Combination Lock 

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.4
1.2.2 LCD & Customer Keypad
Fig. 3 LCD & Customer Keypad
LCD
Screen Size: 10.4”
200 cd/m2 Luminance
High Resolution 800 x 600 SVGA
8 Menu Keys
KEYPAD
Lab Certified PCI / VISA or Interac EPP (Encrypting Pin Pad)
10 Alphanumeric, ,, CANCEL, CLEAR, ENTER, BLANK Keypads
Voice Guidance Port
Voice assisted operation available through the headphone jack on the front bezel
Lighted Guidance System
LED lights guide the customer through the transaction.
LCD Panel
Lighted Transaction
Guidance
Card Reader
EPP Keypad
Voice Guidance
Receipt Printer
Function Keys

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.5
1.2.3 Cash Dispensing Unit
Cash Dispensing Unit
(Standard model – MCDUx1)
CASH DISPENSING UNIT
Dispensing Speed: 2.5 notes/second
Capacity of 1700 new notes (800 for fixed cassette)
Optional removable cassette dispensers (see below).
Reject Bin
Ultrasonic double-detect module
Auto-recovery error system (automatically clears note jams)
Optional dispensers include:
 800 note fixed cassette
 1700 note removable single cassette
 3400 note removable double cassette (1700 x 2)
 6800 note removable four-cassette (1700x4)
Optional Dispensers

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.6
1.2.4 Receipt Printer
Receipt Printer
RECEIPT PRINTER
Thermal line printer
40 characters/line
Semi-automatic roll paper setting
Motorized front push rollers
200 DPI Monographic images can be printed on receipt
PAPER SPECIFICATIONS
One sided thermal paper
Factory paper is thermal side out (but either way will work)
6.5” outside diameter roll
3.125” inch wide
Core inside diameter 11/16 inch
21# weight (paper thickness)

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.7
1.2.5 Main Control Board
Samsung S3C2440AL-40 RISC 32-bit CPU
64 MB RAM
WinCE™ 5.0 Operating System
Modem: 56,000 bps dial-up modem
TCP/IP Ethernet connection - Onboard SSL
Electronic Journal: 40,000 transactions
Battery back-up for set-up parameters (NVRAM)
Real time clock
1.2.6 Operating Environment
POWER REQUIREMENTS
110/220 VAC  10%, 50/60 Hz, 145 Watts
POWER CONNECTIONS
For warranty purposes, the Hantle C4000™ series ATM must be connected to a
dedicated power circuit. This circuit must consist of line, neutral, and ground leads
connected directly to the power circuit breaker panel. This circuit should not be
shared with any other equipment. Use of a surge protector or uninterruptible power
supply is recommended.
PHONE LINE REQUIREMENTS
The Hantle 4000 series ATM should be connected to a dedicated phone line. This line
must be a direct dial “tone” or “pulse” line that is equipped with a standard
telephone wall jack (RJ-11). This line cannot be shared with any other equipment at
the location. Use of shielded (CAT5) phone cable is recommended for best
performance and to reduce the chance of interference.
TEMPERATURE
In storage : 32F - 123F (0C  49C)
While operating : 40F - 95F (5C  35C)
HUMIDITY
In storage : 10% < RH < 90%, non-condensed
While operating : 15% < RH < 85%, non-condensed

Introduction Operator Manual
C4000™ (Rev 1)
© Hantle 2010 1.8
1.3 WARRANTY/SERVICE
MANUFACTURERS WARRANTY
Hantle USA, Inc. provides a limited one-year parts warranty and a limited 30 day
labor warranty for the 1700w™ series ATM. Hantle guarantees your 1700w™ model
ATM to be free from defects in materials and workmanship.
The one-year parts warranty and 30-day labor warranty periods will begin 15 days
from the shipping date.
WHAT IS COVERED:
· Cash Dispensing Unit (CDU) and Cash Cassette
· Receipt printer (SHU)
· LCD module
· Magnetic Card Reader (MCR)
· EPP Keypad
· Power Supply
· Mainboard (CE)
· Lock and locking mechanism **LIMITED 90 DAY WARRANTY**
Dial and Electronic locks will be covered by a limited 90-day warranty beginning
15 days from shipping date. Should the lock fail under normal use, Hantle will
replace the lock only. Services required to open the vault and or replace the lock
are at the expense of the ATM owner.
WHAT IS NOT COVERED:
· Power cable and modem cable
· Key lock and key
· Plastic Bezels
· Software upgrade
· Receipt printer jam
· Note jam
· Forgotten password or combination of lock
· Any damages from misuse, improper installation, and vandalism
· Any damages from “brown out” or low power, lightning, or any other ‘acts of God’
Your distributor/dealer may offer an enhanced or extended warranty in addition to
the original manufacturers one-year warranty. Once the manufacturers warranty
has expired, all claims for warranty service must be resolved directly between the
distributor/dealer and the ATM owner.
OBTAINING SERVICE: If you have any problems or questions about your Hantle
ATM, your dealer or distributor is your primary contact for assistance/service. Your
manufacturers warranty is provided through your dealer or distributor.

Section 2: Installation Operator Manual
C4000™ (Rev 1)
© Hantle 2010 2.1
SECTION 2: INSTALLATION
2.1 Hantle C4000™ INSTALLATION
2.1.1 UNPACKING
Ste
p
1
Once the ATM is unpackaged, do not discard the packaging materials until you have
verified any shipping damage claim. Contact your distributor immediately if you see
any shipping damage.
Ste
p
2
Verify the contents carefully with the packing list to be sure all items listed are
included. Notify your distributor of any shortages.
2.1.2 PHYSICAL INSTALLATION
To install the Hantle C4000™ ATM, perform the following steps:
Step 1
Place the system on a flat surface. The system has a tendency to tip over if the
surface is over 10 degrees. Be careful when opening the top or bottom of the
machine as it will be off balance.
Step 2
Use the ATM as a template to mark your anchor holes. Hantle does not recommend
a particular size or type of anchor as each installation is different however maximum
anchor diameter is ½.
Step 3
Install the anchors into the ground using the anchor manufacturer’s instructions for
installation.
Step 4
Place the ATM on top of the anchors.
Step 5
Open the Security cover with the key provided. See section 4.1 for Opening and
Closing instructions.

Section 2: Installation Operator Manual
C4000™ (Rev 1)
© Hantle 2010 2.2
Step 6
Using the default combination (contact distributor for default), open the security
Door. This combination should be changed as soon as possible. Refer to section
4.1.5 for instructions on opening or changing the lock.
Step 7
After the anchor nuts are in place, according to the anchor holes on the bottom of
the ATM, secure the anchor bolts snugly. Do not over tighten anchors as it may
distort the vault and cause problems with the door linkage.
END
2.1.3 HARDWARE SETUP
Step 1
Verify the power voltage (115/220V) to be used and set the
appropriate voltage on the power supply. Default will be
115V. The default setting should be 115V
Step 2
Verify that the telephone line to be used for the ATM is in proper working order.
recommends the use of shielded (CAT5) phone line in locations with close proximity
to other appliances.
Step 3
Open the security door and remove any shipping materials and note any warning or
installation instructions. See page 4.1 for assistance.
Use this key (2 included) to
open the top and bottom bezels
Cassette key
(fixed cassette)
Cassette key
(removable cassette)

Section 2: Installation Operator Manual
C4000™ (Rev 1)
© Hantle 2010 2.3
Step 4
Remove the cash cassette from the box (removable cassette dispensers only). Fill
the cassette or cash drawer with the appropriate amount of notes, and carefully
place it in the Cash Dispensing Unit. Place the appropriate denomination label on the
front of the cassette. See page 4.9 for instruction.
Step 5
Before closing the vault, thoroughly test the combination lock by locking and
unlocking the lock several times. It is much easier to diagnose potential lock
problems before shutting the door.
Step 6
Open the top of the ATM. Place the receipt paper in the Receipt Printer. The paper
prints only on one side (shiny side) always check the roll when you install paper.
Place the roll so that the coated side (shiny side) will be facing up. See page 4.12 for
paper loading instruction.
Step 7
Connect the Power cable and the telephone cable to the appropriate outlets on the
wall. Verify that the AC power outlet is grounded. If you are installing the
illuminated topper, make sure to completely install the power cord into the A/C Out
plug on the power supply. The socket takes an extra push to fully seat the plug.
Step 8
Turn the power on and verify that all systems are operational. If any part on the
system or its programming is not operational, an error code will be displayed. If an
error code is displayed, corrective action will be listed below it. If the error cannot
be corrected, please contact your distributor. If no error code is displayed, enter the
Operator Function Menu and view the Error Summary (see programming section).
END

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.1
SECTION 3: PROGRAMMING
3.1 INITIAL SETUP
3.1.1 ACCESSING THE OPERATOR FUNCTION
Step 1
To access the Operator Menu, press the following keys in order [ENTER] – [CLEAR] –
[CANCEL] – [1] – [2] – [3].
Note: The Operator Function menu can only be accessed when the machine is either
in service (“insert your card” screen) or out of service. If the machine is attempting
to connect to the host or initializing, you will not be able to use the key commands to
access the Operator Function Menu.
If you have trouble accessing the Operator Menu, power off the ATM and then either
open the vault door or remove the paper from the printer and power back on. This
will force the ATM to the Operator Menu.
Step 2
Once you successfully completed the key
combination, you will be prompted to enter a
password. There are 3 levels of passwords.
 Operator Password (allows access to basic
menu structure)
 Service Password (allows access to basic
and diagnostic menus)
 Master Password (allows access to all
menus including setup parameters)
You must press the ENTER key after
typing the password!
Passwords are very important to maintaining
security for your ATM. Your
dealer/distributor will provide you with
default password information.
WARNING: Hantle USA, Inc. highly recommends changing your
passwords from default as soon as possible. Keep all passwords safe and
restrict access to non-authorized personnel.
Passwords MUST be 6 digits in length, use of anything other than a 6 digit
password may cause the passwords to revert back to factory default.

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.2
Step 3
Shown the left is the complete Operator
Function menu, depending on which
password you entered (operators, service,
master) you may not see certain functions.
For example, if you use an operator password
you will not see the Host Setup button, as
you will not have access to that menu.
END

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.3
3.1.2 WHEN AN ERROR OCCURS
Step 1
When an error occurs, please press
[ENTER] – [CLEAR] – [CANCEL] – [1] – [2] –
[3].
NOTE: If the machine goes out of service,
the error code will not always appear on the
screen. If you do not see an error code,
enter operator function and go to reports.
Look in the error summary for error codes.
Step 2
“ENTER PASSWORD” will be displayed. Enter
the Master, Service or Operator Password to
continue.
Contact your distributor for default
passwords.
Remember to press the ENTER key after
typing password!
Step 3
When the screen is in current display, press
“OP” key to access the “OPERATOR
FUNCTION.”
END

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.4
3.1.3 PROGRAMMING CONTROLS
Fig. 1 Hantle C4000™ keypad and LCD display
Programming is done via the Keypad and LCD Function Keys. From within text entry
screens, use the function keys to select from the three character maps below,
including upper case, lower case and numeric + special characters.
Shift Status 0 1 2 3 4 5 6 7 8 9
F1
Alphabet
Upper
Upper
+
-
=
Space
Q
Z
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
R
S
T
U
V
W
X
Y
F5
Alphabet
Lower
Lower
+
-
=
Space
q
z
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
r
s
t
u
v
w
x
y
F3
Number
Special
Number
+ Special
0
(
)
1
[
]
2
{
}
3
<
>
4
,
.
5
!
$
6
‘
“
7
%
*
8
:
;
9
?
/
Fig. 2 Keypad Character Table

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.5
3.2 HOST SETUP
The Host Setup menu provides access to the parameters necessary to connect the
ATM to the processor. Master Password is required to access most of these options;
however Service password allows basic access for troubleshooting purposes.
3.2.1 KEY MANAGEMENT
Access to Key Management requires entering a “Secure Mode” which engages
additional security measures (per VISA/PCI specification) to prevent Master Key
tampering. Make note of these changes as it does affect how keys are entered.
Entering Key Management requires two 6-digit passwords. By default these will be
“000000” for part #1 and “000000” for part #2.
If a mistake is made entering the “Secure Mode” password, you will be prompted to
wait 30 seconds to reattempt.
NOTE: In compliance with PCI specifications, you must change the Secure Mode
Passwords from default before any Master Keys can be entered. After
changing the Secure Mode Passwords, you must exit completely from the Operator
Menu, and reboot the machine. After this step, you can enter Master Keys.

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.6
Successful entry of both passwords will grant access to the Key Management screen.
From the moment the Key Management area is entered, a 5 minute timer begins. At
the end of 5 minutes, regardless of what you are doing (entering a master key for
example) the Key Management area times out and you will be taken back to the Host
Setup menu.
KEY MODE
This option sets the type of master key you will be loading (TDES, DES, MAC etc.)
Refer to Addendum C for Key Mode descriptions and instructions.
MASTER KEY INDEX
The ATM will hold up to 16 individual sets of Master Keys. Check with your processor
to find if they are expected to be at a certain location. Most can be installed at index
#0 or #1. The ATM will only use the key that the index is set to regardless of how
many keys are installed. To set the index simply press the button labeled Master
Key Index and then enter the number you want it set to (enter as a 2 digit number
... 00, 01, 02, 10, 11 etc.) press Enter when done. Press Check Master Key to see a
list of currently installed keys. See Appendix C for detailed Master Key instructions.
CHECK MASTER KEY
This will show the list of available master keys and their appropriate checksums. The
checksum is a 4 digit number calculated from the two 32-digit numbers of your
master key that provides a means to verify the master key is correct. When your
processor provides your Master Keys, they will also give you the 4 digit checksum. If
after entering your Master Key this checksum does not match, try reentering your
master keys or contact the processor.
EDIT MASTER KEY
This is where you enter your Master Keys (provided by your processor). After
pressing Edit Master Key, you will be prompted to enter an index where you want
this key stored. If you do not know which index to use, contact your dealer or
processor. Generally, you should use index 0 or 1 unless otherwise instructed.
When entering keys, you must put both halves of the key on the same index. See
Appendix C for detailed Master Key entry instructions.

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.7
CHANGE PASSWORD
This allows you to set each part of the “Secure Mode” Password. As with the other
passwords used in the C4000™, each must be a 6 digit number. If you change the
password and cannot remember it, you must clear RAM on the pin pad to reset.
NOTE: In compliance with PCI specifications, you must change the Secure Mode
Passwords from default before any Master Keys can be entered. After changing the
Secure Mode Passwords, you must exit completely from the Operator Menu, and
reboot the machine. After this step, you can enter Master Keys.
Entering Master Keys:
Use the chart below for entering Master Keys.
Please see Appendix C for specific Master Key instructions.
1 2 3 F
4 5 6 E
7 8 9 D
A 0 B C

Section 3: Programming Operator Manual
C4000™ (Rev 1)
© Hantle 2010 3.8
3.2.2 SET TERMINAL ID NUMBER
Step 1
From the Host Setup Menu, go to Terminal ID. Terminal ID number is provided by
the processor and is individual for your ATM. It identifies your ATM on the network
and any transactions done on your machine will be linked to that number. This
number is obtained either through your dealer or processing company.
3.2.3 CONNECT TIMER
The connect timer is the setting which determines how long the machine will wait to
connect when trying to dial into the processor. Default time is 60 seconds. Lowering
this may improve connection speeds but at the risk of reliability.
3.2.4 SET ROUTING ID NUMBER
From the Host Setup Menu, go to Routing ID. The Routing ID is unique to each
processor and identifies the machine by processor. This number is obtained either
through your dealer or processing company.
NOTE: If using Standard 3 (Extended Messaging) Routing ID becomes COMS ID
3.2.5 SET HOST TELEPHONE NUMBER
Step 1
From the Host Setup Menu, go to Telephone Number.
Step 2
You can enter a Primary (Host Phone 1) and a Secondary (Host Phone 2) for the
machine to connect to the processor. These phone numbers are available from your
dealer or the processor (you can also reference the quick installation guide enclosed
with this ATM for numbers for the common processors).