Harbortouch HYPERCOM T4210 RETAIL User manual

HT1005_12062011
HYPERCOM T4210/T4220 RETAIL
QUICK REFERENCE GUIDE
TERMINAL DISPLAY ACTION
CREDIT CARD PURCHASE
Swipe card or manually enter credit card
number.
PAGE 1
Customer Service: 800-201-0461
24-Hour Technical Support: 800-632-1888
If you choose No for not present, these
options will be displayed.*
Choose the appropriate option and continue
with sale.**
*Manually entered sales only.
**CVV may be prompted on card present, subject to card association requirements.
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
HOME SETTLE REPORTS FUNCTION
Enter card number. Press ENTER.*
Sale
HOME SETTLE REPORTS FUNCTION
Enter card expiration date (MMYY). Press
ENTER when complete.*
Expiration Date MMYY
HOME SETTLE REPORTS FUNCTION
Card Present
Yes/No? If the card is present, press ENTER. If not,
press CLEAR.*
HOME SETTLE REPORTS FUNCTION
Not Provided
Present
Illegible
Not Present
Enter Card Number Tear the receipt and have the customer sign.
This is the merchant's copy.
Press any key to print the customer's copy.
Enter customer's billing zip code if card
not present.*
HOME SETTLE REPORTS FUNCTION
Enter Amount Enter amount of transaction, press
ENTER when complete.
HOME SETTLE REPORTS FUNCTION
Enter Billing Zip Code
HOME SETTLE REPORTS FUNCTION
Press Any Key
to Print
Customer Receipt
CREDIT CARD PURCHASE (continued)
TERMINAL DISPLAY ACTION
DEBIT CARD PURCHASE
TERMINAL DISPLAY ACTION
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
HOME SETTLE REPORTS FUNCTION
Debit
HOME SETTLE REPORTS FUNCTION
Debit Debit
Swipe Customer Card
Sale Amount
Choose option for Debit.
Swipe customer's card.
Enter in amount of sale, press ENTER when
complete.
H A R B O R T O U C H

PAGE 2
TERMINAL DISPLAY ACTION
DEBIT CARD PURCHASE (continued)
Customer enters PIN number on pin pad.
Press ENTER.
HOME FUNCTION
Debit Debit
SETTLE REPORTS
HOME FUNCTION SETTLE REPORTS
Press Any Key
to Print
Customer Receipt
Total $0.00
Enter Pin
Tear the receipt and have the customer sign.
This is the merchant's copy.
Press any key to print the customer's copy.
TERMINAL DISPLAY ACTION
CREDIT CARD RETURN
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
HOME SETTLE REPORTS FUNCTION
Refund
HOME SETTLE REPORTS FUNCTION
Debit Debit
HOME SETTLE REPORTS FUNCTION
Card Type Refund
Swipe Customer Card
Sale Amount
Expiration Date
MMYY
Enter in amount of sale, press ENTER
when complete.
Enter expiration date of customer's card.
Press ENTER key.*
Choose option for REFUND.
Swipe customer's card or manually enter
card number. If manually entered, press
ENTER key.
HOME SETTLE REPORTS FUNCTION
Press Any Key
to Print
Customer Receipt
Tear the receipt and have the customer sign.
This is the merchant's copy.
Press any key to print the customer's copy.
*Manually entered sales only.
TERMINAL DISPLAY ACTION
OFFLINE (FORCED TRANSACTION) CREDIT CARD
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
HOME SETTLE REPORTS FUNCTION
SALE <OFFL>
HOME SETTLE REPORTS FUNCTION
Card Type Sale<OFFL>
HOME SETTLE REPORTS FUNCTION
Card Type Sale<OFFL>
HOME SETTLE REPORTS FUNCTION
Card Type Sale<OFFL>
Enter Card Number
Expiration Date
MMYY
Enter Amount
Enter Approval Code
Swipe customer's card or manually enter card
number. If manually entered, press ENTER key.
Choose option for OFFLINE.
Enter card expiration date (MMYY).
Press ENTER when complete.*
Enter amount of sale. Press ENTER when
complete.
Enter approval code. Press ENTER when
complete.
*Manually entered sales only.
HOME SETTLE REPORTS FUNCTION
Press Any Key
to Print
Customer Receipt
Tear the receipt and have the customer sign.
This is the merchant's copy.
Press any key to print the customer's copy.

TERMINAL DISPLAY ACTION
VOID
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
HOME SETTLE REPORTS FUNCTION
Last
Invoice
Void
Choose option for Void.
Choose method in which you wish to void
transaction. If LAST is chosen, last transaction
will be prompted. Press ENTER to void or
CLEAR to cancel. If INVOICE is chosen, you will
be prompted to enter transactions invoice
number. Press ENTER after number is entered.
Transaction will be displayed. Press ENTER to
void or CLEAR to cancel.
PAGE 3
EBT SALE
Select EBT.
TERMINAL DISPLAY ACTION
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
EBT
HOME SETTLE REPORTS FUNCTION
EBT
Swipe Customer Card Swipe EBT card.
HOME SETTLE REPORTS FUNCTION
Food Stamp
EBT Cash Benefit Select desired option.
HOME SETTLE REPORTS FUNCTION
Type in amount and press ENTER.
Amount $x.xx
HOME SETTLE REPORTS FUNCTION
Total $x.xx
Enter PIN Enter PIN.
Select REPRINT.
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
EBT
HOME SETTLE REPORTS FUNCTION
Last
Invoice
Select LAST to choose the last transaction
or select INVOICE to select another
transaction.
If INVOICE is selected:
Enter invoice number and press ENTER.
or
Press ENTER For Last Invoice.
HOME SETTLE REPORTS FUNCTION
Customer Copy
Merchant Copy
Select receipt type.
EBT SALE (continued)
TERMINAL DISPLAY ACTION
TERMINAL DISPLAY ACTION
BATCH SETTLEMENT
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
HOME SETTLE REPORTS FUNCTION
Enter Password
Settle
Press SETTLE key.
Enter Password 0000 and press ENTER key.
Confirm totals by pressing ENTER key.
Confirm refunds by pressing ENTER key.
HOME SETTLE REPORTS FUNCTION
Ok ### #### ####
Settle
Terminal will dial to host and settle
machine. Settlement report will then print.

PAGE 4
TERMINAL DISPLAY ACTION
CURRENT BATCH REPORT
Debit
Void
Reprint
Offline
Refund
HOME SETTLE REPORTS FUNCTION
Audit
HOME SETTLE REPORTS FUNCTION
Summary
Reprint
Press REPORTS key.
Choose which report type you require.
Terminal will then print desired Report.
IMPORTANT “VoIP” NOTICE
ONLY IP CREDIT CARD TERMINALS ARE ABLE TO SUPPORT “VOICE OVER IP” (VoIP).
DIAL-UP TERMINALS WILL NOT WORK WITH VoIP SINCE THEY REQUIRE A LANDLINE.
Changes made to your telephone system, such as converting to digital telephone service or Voice
Over Internet Protocol (VoIP), can adversely affect the ability of your credit card terminal to function
properly. Dial-up terminals do not work though VoIP. You must use a landline for dial-up terminals to
function properly. If a dual communication terminal is present, a router must be used in conjunction
with a DSL/cable modem to obtain a high speed connection.
If you plan on making any changes to the telephone system at the location where your terminal is
used or if you have any questions in regards to your current terminal's capabilities, please contact
technical support at 800-632-1888.