Hatco GR2BW-24 Installation instructions

GLO-RAY®
Designer Heated Shelf & Buffet Warmer
GR2S & GR2BW Series
Installation &
Operating Manual
I&W #07.05.079.00
This manual contains important safety information
concerning the maintenance, use and operation
of this product. Failure to follow the instructions
contained in this manual may result in serious injury.
If you are unable to understand the contents
of this manual, please bring it to the attention
of your supervisor. Do not operate this equipment
unless you have read and understood the contents
of this manual.
Este manual contiene importante información sobre
seguridad concerniente al mantenimiento, uso
y operación de este producto. Cualquier falla
en el seguimiento de las instrucciones contenidas
en este manual puede resultar en un serio daño.
Si usted no puede entender el contenido de este
manual por favor pregunte a su supervisor. No opere
este equipo al menos que haya leído y comprendido
el contenido de este manual.

i
INTRODUCTION
Hatco Glo-Ray Designer Heated shelves and Buffet
Warmers are designed to keep all foods at optimum
serving temperatures without affecting quality.
All models include an attached cord and plug set along
with color inset panels.
The Designer Glo-Ray Heated Shelf keeps prepared
foods hot at kitchen work areas, waitress pick-up
stations or customer serving points. This warmer
features a thermostatically controlled hardcoated
heated base.
Designer Glo-Ray Buffet Warmers have prefocused
infrared top heat and a thermostatically controlled
hardcoated heated base to extend the holding times
of most food. The infrared heating elements are
guaranteed against breakage and burnout for two years
and the blanket heating elements are guaranteed against
burnout for one year. The Glo-Ray Buffet Warmers
are shipped with easy to install breath protector(s)
and incandescent lights.
This manual provides the installation, safety
and operating instructions for the Glo-Ray Designer
Foodwarmers. We recommend all installation, operating
and safety instructions appearing in this manual be read
prior to installation or operation of your Hatco
Foodwarmer. Safety instructions that appear in this
manual after a warning symbol and the words
WARNING or CAUTION printed in bold face are very
important. WARNING means there is the possibility
of serious injury or death to yourself or others.
CAUTION means there is the possibility of minor
or moderate injury. CAUTION without the symbol
signifies the possibility of equipment or property
damage only.
Hatco Glo-Ray Designer Foodwarmers are a product
of extensive research and field testing. The materials
used were selected for maximum durability, attractive
appearance and optimum performance. Every unit
is thoroughly inspected and tested prior to shipment.
CONTENTS
Important Owner Information.....................................i
Introduction ...................................................................i
Important Safety Instructions .....................................1
Model Descriptions .......................................................2
All Models ..............................................................2
GR2S Models..........................................................2
GR2BW Models......................................................2
Specifications.................................................................3
Electrical Rating Chart - GR2S Models .................3
Electrical Rating Chart - GR2BW Models .............4
Plug Configurations ................................................5
Dimensions..............................................................5
Installation.....................................................................6
All Models ..............................................................6
Breath Protector(s) ..................................................6
Location ..................................................................6
Operation.......................................................................7
All Models ..............................................................7
GR2BW Only..........................................................7
Maintenance ..................................................................8
Cleaning ..................................................................8
Light Bulb Replacement (GR2BW Only) ..............8
Accessories.....................................................................9
4" (10 cm) Adjustable Legs ....................................9
Hatco Limited Warranty............................................10
Authorized Parts Distributors....................Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number (identification
plate located on the control panel on the back of the
unit), voltage and purchase date of your Glo-Ray®
Designer Foodwarmers in the spaces below. Please
have this information available when calling Hatco
for service assistance.
Model No. ____________________________________
Serial No. ____________________________________
Voltage ______________________________________
Date of Purchase ______________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.D.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.D.T. Friday)
Telephone: [phone]
Fax: [phone] (Parts & Service)
[phone] (International)
Additional information can be found by visiting our
web site at www.hatcocorp.com
Form No. GR2S/2BWM-0203

IMPORTANT SAFETY INSTRUCTIONS
1
WARNINGS
To prevent electric shock, always unplug the unit
before performing cleaning or maintenance.
To avoid any injury, turn the power switch
off at the fuse disconnect switch/circuit breaker
or unplug the unit from the power source
and allow to cool completely before performing
any maintenance or cleaning.
To avoid electrical shock or personal injury, do
not steam clean or use excessive water on the unit.
To prevent any injury or damage to the unit
do not pull unit by power cord.
To prevent any injury, discontinue use if power
cord is frayed or worn.
Plug unit into a properly grounded electrical
outlet of the correct voltage, size and plug
configuration. If the plug and receptacle
do not match, contact a qualified electrician
to determine the proper voltage and size
and install the proper electrical outlet.
Unit is not waterproof. To avoid electrical shock
or personal injury DO NOT submerge in water.
Do not operate if it has been submerged
in water.
For safe and proper operation, the unit must
be located a reasonable distance from combustible
walls and materials. If safe distances are not
maintained, discoloration or combustion
could occur.
Only bulbs which meet or exceed N.S.F standards,
specifically designed for food holding areas, must
be used. Breakage of bulbs not specially coated
could result in personal injury and/or food
contamination.
For safe and proper operation do not place
food product directly onto hardcoat surface.
Food product must be wrapped, boxed
or on a food pan.
If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact
the Hatco Service Department at 800-558-0607
or 414-671-6350; fax [phone]
or International fax [phone].
This product has no “user” serviceable parts.
To avoid damage to the unit or injury
to personnel, use only Authorized Hatco Service
Agents and Genuine Hatco Parts when service
is required.
Form No. GR2S/2BWM-0203
IMPORTANT! Read the following important safety instructions to avoid personal injury or death,
and to avoid damage to the equipment or property.
WARNINGS
Genuine Hatco Replacement Parts are specified
to operate safely in the environments in which
they are used. Some aftermarket or generic
replacement parts do not have the characteristics
that will allow them to operate safely in
Hatco equipment. It is essential to use
Hatco Replacement Parts when repairing Hatco
equipment. Failure to use Hatco Replacement
Parts may subject operators of the equipment
to hazardous electrical voltage, resulting
in electrical shock or burn.
CAUTIONS
Some exterior surfaces on the unit will get
hot. Use caution when touching these areas
to avoid injury.
Locate the unit at the proper counter height,
in an area that is convenient for use. The location
should be level to prevent the cabinet or its
contents from accidentally falling, and strong
enough to support the weight of the unit and food.
The National Sanitation Foundation (NSF)
requires that GR2S/GR2BW Series units over
36" (91 cm) in length or weighing more than
80 lbs. (36 kg) to be either sealed or raised
on the installation surface. If this unit cannot
be sealed at the point of use, 4" (10 cm) legs
are included to allow for proper cleaning
access below unit. See Hatco Accessories
for installation instructions.
Unit is not weatherproof. For safe and proper
operation locate the unit indoors where
the ambient air temperature is constant
and is a minimum of 70°F (21°C).
CAUTIONS
Do not lay unit on the side with the control panel
or damage to unit could occur.
Use only non-abrasive cleaners. Abrasive
cleaners could scratch the finish of your unit
marring its appearance and making it susceptible
to soil accumulation.
Only soft cleaning cloths should be used to clean
breath protector(s). Breath protector(s) are made
of shatterproof polycarbonate and will scratch
if proper care is not taken.

MODEL DESCRIPTIONS
2
ALL MODELS
The Glo-Ray Designer Heated Shelves and Buffet
Warmers are ideal for holding hot food on a buffet line
or at temporary serving areas. All Designer models
are constructed of sturdy aluminum extrusions with
decorative plastic bullnose corners.
GR2S MODELS
The Glo-Ray Designer GR2S Heated Shelves
are available in sizes from 30" to 78" (77 to 198 cm)
in length with Designer color inset panels. All GR2S
models are shipped from the factory fully assembled
and ready for use.
GR2BW MODELS
The Glo-Ray Designer Buffet Warmers are available
in lengths from 30" to 78" (77 to 198 cm) and include
prefocused infrared top heat, incandescent display
lights, easy-to-install breath protector(s), and color
inset panels.
Figure 1. Glo-Ray Model GR2S
Figure 2. Glo-Ray Model GR2BW
Form No. GR2S/2BWM-0203

The electrical information in the shaded areas pertains to Export models only.
SPECIFICATIONS
3
ELECTRICAL RATING CHART – GR2S MODELS
Form No. GR2S/2BWM-0203
Plug Shipping
Model Voltage Watts Amps Configuration Weights
GR2S-24 100 350 3.5 NEMA 5-15P 30 lbs. (14 kg)
120 350 3.8 NEMA 5-15P 30 lbs. (14 kg)
220 350 1.6 CEE 7/7 Schuko 30 lbs. (14 kg)
240 350 1.5 BS-1363 30 lbs. (14 kg)
220-230 (CE) 350-383 1.6-1.7 CEE 7/7 Schuko 30 lbs. (14 kg)
230-240 (CE) 321-350 1.4-1.5 BS-1363 30 lbs. (14 kg)
GR2S-30 100 450 4.5 NEMA 5-15P 35 lbs. (16 kg)
120 450 3.8 NEMA 5-15P 35 lbs. (16 kg)
220 450 2.0 CEE 7/7 Schuko 35 lbs. (16 kg)
240 450 1.9 BS-1363 35 lbs. (16 kg)
220-230 (CE) 450-492 2.0-2.1 CEE 7/7 Schuko 35 lbs. (16 kg)
230-240 (CE) 413-450 1.8-1.9 BS-1363 35 lbs. (16 kg)
GR2S-36 100 550 5.5 NEMA 5-15P 40 lbs. (18 kg)
120 550 4.6 NEMA 5-15P 40 lbs. (18 kg)
220 550 2.5 CEE 7/7 Schuko 40 lbs. (18 kg)
240 550 2.3 BS-1363 40 lbs. (18 kg)
220-230 (CE) 550-601 2.5-2.6 CEE 7/7 Schuko 40 lbs. (18 kg)
230-240 (CE) 505-550 2.2-2.3 BS-1363 40 lbs. (18 kg)
GR2S-42 100 600 6.0 NEMA 5-15P 45 lbs. (20 kg)
120 600 5.0 NEMA 5-15P 45 lbs. (20 kg)
220 600 2.7 CEE 7/7 Schuko 45 lbs. (20 kg)
240 600 2.5 BS-1363 45 lbs. (20 kg)
220-230 (CE) 600-656 2.7-2.8 CEE 7/7 Schuko 45 lbs. (20 kg)
230-240 (CE) 551-600 2.4-2.5 BS-1363 45 lbs. (20 kg)
GR2S-48 100 700 7.0 NEMA 5-15P 48 lbs. (22 kg)
120 700 5.8 NEMA 5-15P 48 lbs. (22 kg)
220 700 3.2 CEE 7/7 Schuko 48 lbs. (22 kg)
240 700 2.9 BS-1363 48 lbs. (22 kg)
220-230 (CE) 700-765 3.2-3.3 CEE 7/7 Schuko 48 lbs. (22 kg)
230-240 (CE) 643-700 2.8-2.9 BS-1363 48 lbs. (22 kg)
GR2S-54 100 800 8.0 NEMA 5-15P 52 lbs. (24 kg)
120 800 6.7 NEMA 5-15P 52 lbs. (24 kg)
220 800 3.6 CEE 7/7 Schuko 52 lbs. (24 kg)
240 800 3.3 BS-1363 52 lbs. (24 kg)
220-230 (CE) 800-874 3.6-3.8 CEE 7/7 Schuko 52 lbs. (24 kg)
230-240 (CE) 735-800 3.2-3.3 BS-1363 52 lbs. (24 kg)
GR2S-60 100 900 9.0 NEMA 5-15P 56 lbs. (25 kg)
120 900 7.5 NEMA 5-15P 56 lbs. (25 kg)
220 900 4.1 CEE 7/7 Schuko 56 lbs. (25 kg)
240 900 3.8 BS-1363 56 lbs. (25 kg)
220-230 (CE) 900-984 4.1-4.3 CEE 7/7 Schuko 56 lbs. (25 kg)
230-240 (CE) 826-900 3.6-3.8 BS-1363 56 lbs. (25 kg)
GR2S-66 100 1000 10.0 NEMA 5-15P 60 lbs. (27 kg)
120 1000 8.3 NEMA 5-15P 60 lbs. (27 kg)
220 1000 4.5 CEE 7/7 Schuko 60 lbs. (27 kg)
240 1000 4.2 BS-1363 60 lbs. (27 kg)
220-230 (CE) 1000-1093 4.5-4.7 CEE 7/7 Schuko 60 lbs. (27 kg)
230-240 (CE) 918-1000 4.0-4.2 BS-1363 60 lbs. (27 kg)
GR2S-72 100 1100 11.0 NEMA 5-15P 68 lbs. (31 kg)
120 1100 9.2 NEMA 5-15P 68 lbs. (31 kg)
220 1100 5.0 CEE 7/7 Schuko 68 lbs. (31 kg)
240 1100 4.6 BS-1363 68 lbs. (31 kg)
220-230 (CE) 1100-1202 5.0-5.2 CEE 7/7 Schuko 68 lbs. (31 kg)
230-240 (CE) 1010-1100 4.4-4.6 BS-1363 68 lbs. (31 kg)

SPECIFICATIONS
4
ELECTRICAL RATING CHART – GR2BW MODELS
Form No. GR2S/2BWM-0203
* NEMA 5-20P for Canada.
† Not available in Canada.
The electrical information in the shaded areas pertains to Export models only.
Plug Shipping
Model Voltage Watts Amps Configuration Weights
GR2BW-24 100 934 9.3 NEMA 5-15P 62 lbs. (28 kg)
120 970 8.1 NEMA 5-15P 62 lbs. (28 kg)
120/208 970 4.2 NEMA 14-20P 62 lbs. (28 kg)
120/240 970 4.2 NEMA 14-20P 62 lbs. (28 kg)
220 950 4.3 CEE 7/7 Schuko 62 lbs. (28 kg)
240 970 4.1 BS-1363 62 lbs. (28 kg)
220-230 (CE) 950-1038 4.3-4.5 CEE 7/7 Schuko 62 lbs. (28 kg)
230-240 (CE) 891-970 3.9-4.1 BS-1363 62 lbs. (28 kg)
GR2BW-30 100 1194 11.9 NEMA 5-15P 71 lbs. (32 kg)
120 1230 10.3 NEMA 5-15P 71 lbs. (32 kg)
120/208 1230 5.5 NEMA 14-20P 71 lbs. (32 kg)
120/240 1230 5.5 NEMA 14-20P 71 lbs. (32 kg)
220 1210 5.5 CEE 7/7 Schuko 71 lbs. (32 kg)
240 1230 5.1 BS-1363 71 lbs. (32 kg)
220-230 (CE) 1210-1322 5.5-5.7 CEE 7/7 Schuko 71 lbs. (32 kg)
230-240 (CE) 1129-1230 4.9-5.1 BS-1363 71 lbs. (32 kg)
GR2BW-36 100 1434 14.3 NEMA 5-15P 80 lbs. (36 kg)
120 1470 12.3 NEMA 5-15P* 80 lbs. (36 kg)
120/208 1470 6.7 NEMA 14-20P 80 lbs. (36 kg)
120/240 1470 6.7 NEMA 14-20P 80 lbs. (36 kg)
220 1450 6.6 CEE 7/7 Schuko 80 lbs. (36 kg)
240 1470 6.1 BS-1363 80 lbs. (36 kg)
220-230 (CE) 1450-1585 6.6-6.9 CEE 7/7 Schuko 80 lbs. (36 kg)
230-240 (CE) 1350-1470 5.9-6.1 BS-1363 80 lbs. (36 kg)
GR2BW-42 120 1790 14.9 NEMA 5-15P* 85 lbs. (39 kg)
120/208 1790 7.9 NEMA 14-20P 85 lbs. (39 kg)
120/240 1790 7.9 NEMA 14-20P 85 lbs. (39 kg)
220 1750 7.9 CEE 7/7 Schuko 85 lbs. (39 kg)
240 1790 7.5 BS-1363 85 lbs. (39 kg)
220-230 (CE) 1750-1913 7.9-8.3 CEE 7/7 Schuko 85 lbs. (39 kg)
230-240 (CE) 1644-1790 7.1-7.5 BS-1363 85 lbs. (39 kg)
GR2BW-48 120 2040 17.0 NEMA 5-20P† 89 lbs. (40 kg)
120/208 2040 9.2 NEMA 14-20P 89 lbs. (40 kg)
120/240 2040 9.2 NEMA 14-20P 89 lbs. (40 kg)
220 2000 9.1 CEE 7/7 Schuko 89 lbs. (40 kg)
240 2040 8.5 BS-1363 89 lbs. (40 kg)
220-230 (CE) 2000-2186 9.1-9.5 CEE 7/7 Schuko 89 lbs. (40 kg)
230-240 (CE) 1873-2040 8.1-8.5 BS-1363 89 lbs. (40 kg)
GR2BW-54 120 2290 19.1 NEMA 5-20P† 99 lbs. (45 kg)
120/208 2290 10.4 NEMA 14-20P 99 lbs. (45 kg)
120/240 2290 10.4 NEMA 14-20P 99 lbs. (45 kg)
220 2250 10.2 CEE 7/7 Schuko 99 lbs. (45 kg)
240 2290 9.5 BS-1363 99 lbs. (45 kg)
220-230 (CE) 2250-2459 10.2-10.7 CEE 7/7 Schuko 99 lbs. (45 kg)
230-240 (CE) 2103-2290 9.1-9.5 BS-1363 99 lbs. (45 kg)
GR2BW-60 120/208 2660 11.7 NEMA 14-20P 105 lbs. (48 kg)
120/240 2660 11.7 NEMA 14-20P 105 lbs. (48 kg)
220 2600 11.8 CEE 7/7 Schuko 105 lbs. (48 kg)
240 2660 11.1 BS-1363 105 lbs. (48 kg)
220-230 (CE) 2600-2850 11.8-12.4 CEE 7/7 Schuko 105 lbs. (48 kg)
230-240 (CE) 2443-2660 10.6-11.1 BS-1363 105 lbs. (48 kg)

SPECIFICATIONS
5
ELECTRICAL RATING CHART – GR2BW MODELS
DIMENSIONS
Form No. GR2S/2BWM-0203
PLUG CONFIGURATIONS
Units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied according
to the applications. See Figure 3.
WARNING
Plug unit into a properly grounded electrical outlet
of the correct voltage, size and plug configuration.
If the plug and receptacle do not match, contact
a qualified electrician to determine the proper
voltage and size and install the proper
electrical outlet.
NEMA 5-15P
NEMA 5-20P
NEMA 14-20P
CEE 7/7 Schuko BS-1363
Figure 3. Plug Configurations
The electrical information in the shaded areas pertains to Export models only.
Width Depth Height*
Model (A) (B) (C)
GR2S 30-1/8" 27" 4"
to 78-1/8" (69 cm) (10 cm)
(77-198 cm)
Width Depth Height*
Model (A) (B) (C)
GR2BW 30-1/8" 27" 19"
to 78-1/8" (69 cm) (48 cm)
(77-198 cm)
A
B
C
A
C
B
Front View
Front View
Side View
Side View
*NOTE: 4" (10 cm) Designer legs add 3" (8 cm) to the height of the unit.
Plug Shipping
Model Voltage Watts Amps Configuration Weights
GR2BW-66 120/208 2920 13.0 NEMA 14-20P 112 lbs. (51 kg)
120/240 2920 13.0 NEMA 14-20P 112 lbs. (51 kg)
220 2860 13.0 CEE 7/7 Schuko 112 lbs. (51 kg)
240 2920 12.2 BS-1363 112 lbs. (51 kg)
220-230 (CE) 2860-3126 13.0-13.6 CEE 7/7 Schuko 112 lbs. (51 kg)
230-240 (CE) 2681-2920 11.7-12.2 BS-1363 112 lbs. (51 kg)
GR2BW-72 120/208 3185 14.4 NEMA 14-20P 119 lbs. (54 kg)
120/240 3185 14.4 NEMA 14-20P 119 lbs. (54 kg)
220 3125 14.2 CEE 7/7 Schuko 119 lbs. (54 kg)
240 3185 13.3 BS-1363 119 lbs. (54 kg)
220-230 (CE) 3125-3416 14.2-14.8 CEE 7/7 Schuko 119 lbs. (54 kg)
230-240 (CE) 2925-3185 12.7-13.3 BS-1363 119 lbs. (54 kg)

INSTALLATION
6
Form No. GR2S/2BWM-0203
Figure 4. Installing Rubber Feet
Figure 5. Installing Breath Protector
ALL MODELS
Glo-Ray Designer Heated Shelf and Buffet Warmer
are shipped with most components pre-assembled.
Breath Protector(s) (GR2BW only) must be installed
on location. Care should be taken when unpacking
shipping carton to avoid damage to unit and
components enclosed.
1. Remove the unit from the carton and lay it upside
down on the cardboard.
NOTE: On GR2BW models, make sure to lay unit
on the side without the control.
2. Place a screw through each rubber foot with
the screw head recessed in the center of the hole.
Install one rubber foot and screw into each corner
hole on base and tighten securely. See Figure 4.
CAUTION
The National Sanitation Foundation (NSF) requires
that GR2S/GR2BW Series units over 36" (91 cm)
in length or weighing more than 80 lbs. (36 kg)
to be either sealed or raised on the installation
surface. If this unit cannot be sealed at the point
of use, 4" (10 cm) legs are included to allow
for proper cleaning access below unit. See Hatco
Accessories for installation instructions.
3. Turn unit upright and position warmer
in desired location.
BREATH PROTECTOR(S)
GR2BW models use acrylic breath protector(s) that
shield the food while allowing easy access to the food
product. Specially designed housings and mounting
hardware make installation simple.
NOTE: Remove protective paper from acrylic surfaces
before mounting breath protector(s).
1. Position the acrylic breath protector(s) side with
holes into the slotted channel.
2. Align holes in acrylic with holes in channel.
3. Install thumbscrews into channel, through acrylic
and then tighten screws until snug. See Figure 5.
LOCATION
CAUTION
Locate the unit at the proper counter height,
in an area that is convenient for use. The location
should be level to prevent the cabinet or its contents
from accidentally falling, and strong enough
to support the weight of the unit and food.
WARNING
For safe and proper operation, the unit must be
located a reasonable distance from combustible walls
and materials. If safe distances are not maintained,
discoloration or combustion could occur.
CAUTION
Unit is not weatherproof. For safe and proper
operation locate the unit indoors where the ambient
air temperature is constant and is a minimum
of 70°F (21°C).

OPERATION
7Form No. GR2S/2BWM-0203
80 F
28 C
200 F
93 C
ON
OFF
HATCO CORPORATION, Milwaukee, WI
ON/OFF Toggle Switch
Indicator Light Thermostat Control
0l
OFF ON HATCO CORPORATION, Milwaukee, WI
80 F
28 C
200 F
93 C
LOW OFF HIGH
0
1
2
3
4
5
6
7
ON/OFF Toggle Switch
Indicator Light Infinite Control
Thermostat Control
Figure 6. Operating Controls - GR2S
Figure 7. Operating Controls - GR2BW
ALL MODELS
CAUTION
Some exterior surfaces on the unit will get hot. Use
caution when touching these areas to avoid injury.
1. Plug unit into an electrical outlet of the correct
voltage, size and plug configuration. See
Specifications for details.
WARNING
To prevent any injury or damage to the unit do not
pull unit by power cord.
2. Turn the main toggle switch to the ON position.
Indicator light will glow when unit is energized.
See Figure 6.
3. Turn the thermostat to the desired temperature
settings. (Toggle switch must be ON for thermostat
to function.)
4. Allow unit 15-20 minutes to reach operating
temperature.
WARNING
For safe and proper operation do not place food
product directly onto hardcoat surface. Food product
must be wrapped, boxed or on a food pan.
GR2BW ONLY
The infrared heat and incandescent lights are controlled
by the toggle switch. This switch must be in the ON
position when in use. If the unit is equipped with
an optional infinite switch, this switch will control
the top heat and the toggle switch will control the lights
only. See Figure 7.

MAINTENANCE
8
Form No. GR2S/2BWM-0203
CLEANING
The Hatco Glo-Ray Designer Foodwarmers
are designed for maximum durability and performance
with minimum maintenance.
WARNING
To avoid any injury, turn the power switch
off at the fuse disconnect switch/circuit breaker
or unplug the unit from the power source
and allow to cool completely before performing
any maintenance or cleaning.
WARNING
To prevent electric shock, always unplug the unit
before performing cleaning or maintenance.
WARNING
To prevent any injury, discontinue use if power cord
is frayed or worn.
WARNING
Unit is not waterproof. To avoid electrical shock
or personal injury DO NOT submerge in water.
Do not operate if it has been submerged in water.
WARNING
To avoid electrical shock or personal injury, do not
steam clean or use excessive water on the unit.
To preserve the finish of the Glo-Ray Designer
Foodwarmers, it is recommended that the surfaces
be wiped daily with a damp cloth. Food pans should
be removed and washed. Stubborn stains may
be removed with a good non-abrasive cleaner. Hard
to reach areas should be cleaned with a small brush
and mild soap.
CAUTION
Use only non-abrasive cleaners. Abrasive cleaners
could scratch the finish of your unit marring
its appearance and making it susceptible to soil
accumulation.
Clean the breath protector(s) with a common
glass cleaner and soft cloth.
CAUTION
Only soft cleaning cloths should be used to clean
breath protector(s). Breath protector(s) are made
of shatterproof polycarbonate and will scratch
if proper care is not taken.
LIGHT BULB REPLACEMENT
(GR2BW ONLY)
The display lights are incandescent light bulbs which
illuminate the warming area. These bulbs have a special
coating to guard against injury and food contamination
in the event of breakage.
1. To replace a bulb, disconnect the power supply
from the unit and wait until the unit has cooled.
2. Bulbs have a threaded base. Unscrew the light bulb
from the unit and replace it with a new specially
coated incandescent bulb.
NOTE: Hatco shatter-resistant light bulbs meet N.S.F.
standards for food holding and display areas. For 100,
120, 120/208 and 120/240 Volt applications, use Hatco
part #02.30.043.00. For 220, 240, 220-230 and 230-240
Volt applications, use Hatco part #02.30.058.00.
WARNING
Only bulbs which meet or exceed N.S.F. standards,
specifically designed for food holding areas, must
be used. Breakage of bulbs not specially coated could
result in personal injury and/or food contamination.
WARNING
If service is required on this unit, contact your
Authorized Hatco Service Agent, or contact
the Hatco Service Department at 800-558-0607
or 414-671-6350; fax [phone] or International
fax [phone].
WARNING
This product has no “user” serviceable parts.
To avoid damage to the unit or injury to personnel,
use only Authorized Hatco Service Agents
and Genuine Hatco Parts when service is required.
WARNING
Genuine Hatco Replacement Parts are specified
to operate safely in the environments in which they
are used. Some aftermarket or generic replacement
parts do not have the characteristics that will allow
them to operate safely in Hatco equipment.
It is essential to use Hatco Replacement Parts when
repairing Hatco equipment. Failure to use Hatco
Replacement Parts may subject operators
of the equipment to hazardous electrical voltage,
resulting in electrical shock or burn.

ACCESSORIES
9Form No. GR2S/2BWM-0203
Figure 8. Adjustable Leg Installation
4" (10 CM) ADJUSTABLE LEGS
Carefully lay unit on its side. Install legs and hardware
to bottom of unit as shown in Figure 8. Tighten
legs until snug. Do not overtighten. Return unit
to the upright position.
CAUTION
Do not lay unit on the side with the control panel
or damage to unit could occur.

HATCO LIMITED WARRANTY
10
Form No. GR2S/2BWM-0203
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures
(the “Products”) to be free from defects in materials
and workmanship, under normal use and service,
for a period of one (1) year from the date of purchase
when installed and maintained in accordance with
Hatco’s written instructions. Buyer must establish
the product’s purchase date by returning Hatco’s
Warranty Registration Card or by other means
satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components
to be free from defects in materials and workmanship
from the date of purchase (subject to the foregoing
conditions) for the period(s) of time and on the
conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1)
Additional Year Parts-Only Warranty:
Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Infra-Black®Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
b) One (1) Year Parts and Labor PLUS Four (4)
Additional Years Parts-Only Warranty on
pro-rated terms that Hatco will explain at
Buyer’s Request:
Powermite®Gas Booster Heater Tanks
Mini Compact Tanks (stainless steel)
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Four (4)
Additional Years Parts-Only Warranty PLUS
Five (5) Year Parts-Only Warranty on pro-
rated terms that Hatco will explain at Buyer’s
Request:
Booster Heater Tanks (Castone®)
d) One (1) Year Parts-Only Warranty for
components not installed by Hatco:
Accessory Components (including but not
limited to valves, gauges and remote switches)
THE FOREGOING WARRANTIES ARE
EXCLUSIVE AND IN LIEU OF ANY OTHER
WARRANTY, EXPRESSED OR IMPLIED,
INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE
OR PATENT OR OTHER INTELLECTUAL
PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH
WARRANTIES DO NOT COVER: Coated
incandescent light bulbs, fluorescent lamps, lamp
warmer heat bulbs, glass components or Product
failure in booster tank and fin tube heat exchanger
caused by liming, sediment buildup, chemical attack
or freezing in tanks, Product misuse, tampering
or misapplication, improper installation, application
of improper voltage, or recalibration of thermostats
or high limit switches.
2. LIMITATION OF REMEDIES
AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely, at Hatco’s option,
to repair or replacement by a Hatco-authorized
service agency (other than where Buyer is located
outside of the United States or Canada, in which case
Hatco’s liability and Buyer’s exclusive remedy
hereunder will be limited solely to replacement
of part under warranty) with respect to any claim
made within the applicable warranty period referred
to above. Without limiting the generality of the
foregoing, all portable Products (as defined in N.S.F.
4-4.28.4) shall be delivered by Buyer, at its sole
expense, to the nearest Hatco-authorized service
agency for replacement or repair. Hatco reserves
the right to accept or reject any such claim in whole
or in part. Hatco will not accept the return of any
Product without prior written approval from Hatco,
and all such approved returns shall be made
at Buyer’s sole expense. HATCO WILL NOT BE
LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LABOR
COSTS OR LOST PROFITS RESULTING FROM
THE USE OF OR INABILITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS
BEING INCORPORATED IN OR BECOMING
A COMPONENT OF ANY OTHER PRODUCT
OR GOODS.

11 Form No. GR2S/2BWM-0203
NOTES

NOTES
12
Form No. GR2S/2BWM-0203

NOTES
13 Form No. GR2S/2BWM-0203

HATCO CORPORATION
P.O. Box 340500, Milwaukee, WI 53234-0500 U.S.A.
[phone] [phone]
Parts & Service Fax [phone] Int’l. Fax [phone]
www.hatcocorp.com
HATCO AUTHORIZED PARTS DISTRIBUTORS
Printed in U.S.A. February 2003
ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Auth. Comm. Food Equip.
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CALIFORNIA
Industrial Electric
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
DELAWARE
Food Equipment Service
Wilmington 302-996-9363
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Nass Service Co., Inc.
Orlando 407-425-2681
B.G.S.I.
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
Adcox Service Co.
Atlanta 404-361-8010
Southeastern Rest. Svc.
Norcross 770-446-6177
HAWAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
ILLINOIS
Parts Town
Lombard 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
INDIANA
GCS Service
Indianapolis 317-545-9655
IOWA
Electric Motor Service Co.
Davenport 319-323-1823
KENTUCKY
GCS Service
Louisville 502-367-1788
LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
Bana Comm. Parts, Inc.
Shreveport 318-631-6550
MARYLAND
Electric Motor Service
Baltimore 410-467-8080
GCS Service
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220
MICHIGAN
Commercial Kitchen Service
Bay City 517-893-4561
Bildons Appliance Service
Detroit 248-478-3320
Midwest Food Equip. Service
Grandville 616-261-2000
MINNESOTA
GCS Service
Minneapolis 612-546-4221
MISSOURI
GCS Service
Kansas City 816-920-5999
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEVADA
Burney’s Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Acme American Repairs, Inc.
Brooklyn 718-456-6544
NEW YORK (continued)
Alpro Service Co.
Brooklyn 718-386-2515
Appliance Installation
Buffalo 716-884-7425
Northern Parts Dist.
Plattsburgh 518-563-3200
J.B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6635
Certified Service Center
Cincinnati 513-772-6600
GCS Service
Columbus 614-476-3225
Electrical Appl. Repair Service
Independence 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184
Krueger, Inc.
Oklahoma City 405-528-8883
OREGON
Bressie Electric Co.
Portland 503-231-7171
Ron’s Service, Inc.
Portland 503-624-0890
PENNSYLVANIA
FAST Comm. Appl. Service
Philadelphia 215-288-4800
GCS Service
Pittsburgh 412-787-1970
K & D Service Co.
Harrisburg 717-236-9039
Elmer Schultz Services
Philadelphia 215-627-5401
Electric Repair Co.
Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair
W. Columbia 803-791-4420
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
Stove Parts Supply
Fort Worth 817-831-0381
Armstrong Repair Service
Houston 713-666-7100
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
San Antonio Rest. Equip.
San Antonio 210-532-1660
UTAH
GCS Service
Salt Lake City 801-487-3653
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
WASHINGTON
Restaurant Appl. Service
Seattle 206-524-8200
WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
ONTARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette CKS
Ottawa 613-739-8458
QUÉBEC
Choquette CKS
Montreal 514-722-2000
Choquette CKS
Québec City 418-681-3944
Part No. 07.04.274.00 Form No. GR2S/2BWM-0203