Hatco UGA-18 User manual

&W #07.05.209.00
Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the
maintenance, use, and operation of this
product. If you’re unable to understand
the contents of this manual, please bring
it to the attention of your supervisor.
eep this manual in a safe location for
future reference.
ULTRA-GLO®
Ceramic Infrared Strip Heaters
UGA, UGAL, UGAH, and UGAHL Series
Installation and Operating Manual
© 2008 Hatco Corporation
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el
seguimiento de las instrucciones
contenidas en este manual puede
resultar en un serio lesión o muerte. Este
manual contiene importante información
sobre seguridad concerniente al
mantenimiento, uso y operación de este
producto. Si usted no puede entender el
contenido de este manual por favor
pregunte a su supervisor. Almacenar
este manual en una localización segura
para la referencia futura.

CONTENTS
Form No. UGAM-0908
i
INTRODUCTION
Hatco Ultra-Glo®Ceramic Strip Heaters ensure
maximum food holding and minimize the risk of food-
borne illness. Optimum safety and quality is the result of
food held at the proper serving temperatures using Ultra
Glo’s pre-focused heat patterns. The pre-focused heat
pattern prevents foods from being over-cooked in the
middle and cooling off around the edges by
concentrating higher temperatures to the outer edges of
holding surfaces where heat loss is the greatest. Utilizing
specially designed reflectors to direct the heat from the
element, Ultra-Glo Ceramic Strip Heaters safely maintain
peak serving temperatures longer without cooking the
food beyond the point of excellence. The ceramic
element heat output allows the units to be mounted at
increased heights for improved working clearances.
Ultra-Glo Ceramic Strip Heaters are available from the
factory with or without shatter-resistant display lights to
illuminate the warming area. These bulbs have a special
coating that guards against injury and food
contamination in the event of breakage.
Ultra-Glo Ceramic Strip Heaters are a product of
extensive research and field testing. The materials used
were selected for maximum durability, attractive
appearance, and optimum performance. Every unit is
inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and
operating instructions for Ultra-Glo Ceramic Strip
Heaters. Hatco recommends all installation, operating,
and safety instructions appearing in this manual be read
prior to installation or operation of the strip heaters.
Safety information that appears in this manual is
identified by the following signal word panels:
WARNING indicates a hazardous situation which,
if not avoided, could result in death or serious
injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
NOTICE
CAUTION
WARNING
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information..............................1
Model Designation ...............................................2
Model Descriptions..............................................2
Specifications.......................................................3
Electrical Rating Charts...................................3
Dimensions ....................................................11
Installation ..........................................................12
General..........................................................12
Minimum Clearance Requirements ...............13
Recommended Mounting Heights .................13
Assembly.......................................................14
Undershelf Mounting .....................................14
Permanent Surface Mount.............................15
Overhead Mounting .......................................16
Electrical Wiring Hook-Up..............................16
Operation ............................................................17
Maintenance .......................................................18
General..........................................................18
Replacing Display Light Bulbs.......................18
Troubleshooting Guide......................................19
Options................................................................20
Hatco Limited Warranty.....................................21
Authorized Parts Distributors...........Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number
(identification decal located on the underside of the
unit), voltage, and purchase date of your strip heater
in the spaces below. Please have this information
available when calling Hatco for service assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
Telephone: [phone]
Fax: [phone] (Parts and Service)
[phone] ( nternational)
24 Hour 7 Day Parts and Service
Assistance available in the
United States and Canada
by calling [phone].
Additional information can be found by visiting our web
site at www.hatcocorp.com.

IMPORTANT SAFETY INFORMATION
Form No. UGAM-0908 1
ELECTRIC SHOC HAZARD:
• For hard-wired units, all electrical
connections must be in accordance with
local electrical codes and any other
applicable codes. Connections should be
made by a qualified, licensed electrician.
• Turn the power OFF at the fused disconnect
switch/circuit breaker and allow the unit to
cool before performing any maintenance or
cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
the equipment to hazardous electrical
voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
FIRE HAZARD:
• Do not install Ultra-Glo ceramic strip heaters
above or around combustible surfaces.
Discoloration or combustion could occur.
Ultra-Glo ceramic strip heaters must be
installed in non-combustible surroundings
only.
• Do not store or use gasoline or other
flammable vapors or liquids in the vicinity of
this or any other appliance.
Use only light bulbs that meet or exceed
National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].
WARNING
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
To prevent unit failure, do not add a decorative
soffit to hide a pass-through mounted strip
heater.
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
Heat damage to countertop material such as
Corian®and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to dirt accumulation.
CAUTION
NOTICE
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.

MODEL DESIGNATION
2Form No. UGAM-0908
MODEL DESCRIPTIONS
U G A H L - XX D
Ultra-Glo
Housing Type
A = Aluminum Incandescent Light
Dual Element Depth
Width (inches)
H = High Wattage
No Character = Standard Wattage
Figure 1. Model Designation
Hatco Ultra-Glo®Ceramic Strip Heaters keep hot
foods at optimum serving temperatures longer.
Foods do not dry out or become discolored; even the
most delicate dishes hold that “just-prepared” look.
The Ultra-Glo pre-focused heat pattern directs heat
from a ceramic element to bathe the entire holding
surface. The ceramic element heat output allows the
units to be mounted at increased heights for
improved working clearances.
Ultra-Glo Ceramic Strip Heaters are constructed with
aluminum housings in widths of 18″ (457 mm) to 72″
(1829 mm).
Dual models allow for side-by-side mounting of two
heating elements to provide a deeper holding area
(dual models are constructed with a standard 3″ [76
mm] or optional 6″ [152 mm] spacer between heating
elements).
All Ultra-Glo Ceramic Strip Heaters have several
mounting options and switch locations. Optional
infinite control switches, electronic infinite control
switches, remote control enclosures, incandescent
lighting, and halogen lighting are available.
UGA-XX: Aluminum housing, single element
depth
UGAH-XX: Aluminum housing, high wattage,
single element depth
UGAL-XX: Aluminum housing, incandescent
lights, single element depth
UGAHL-XX: Aluminum housing, high wattage,
incandescent lights, single element
depth
UGA-XXD: Aluminum housing, dual element
depth
UGAH-XXD: Aluminum housing, high wattage,
dual element depth
UGAL-XXD: Aluminum housing, incandescent
lights, dual element depth
UGAHL-XXD: Aluminum housing, high wattage,
incandescent lights, dual element
depth
NOTE: Incandescent and halogen lights are not
available for retrofit.
Figure 2. UGA-XX Model
Figure 3. UGAL-XX Model
Figure 4. UGAL-XXD Model, 3″ (76 mm) Spacer

SPECIFICATIONS
Form No. UGAM-0908 3
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
Electrical Rating Chart — UGA Models
Model UGA-18 Shipping Weight: 9 lbs. (4 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 500 4.2
208V Unit
Circuit 1 208 490 2.4
240V Unit
Circuit 1 240 500 2.1
Model UGA-24 Shipping Weight: 10 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 650 5.4
208V Unit
Circuit 1 208 675 3.2
240V Unit
Circuit 1 240 650 2.7
Model UGA-30 Shipping Weight: 11 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 900 7.5
208V Unit
Circuit 1 208 840 4.0
240V Unit
Circuit 1 240 900 3.8
Model UGA-36 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1000 8.3
208V Unit
Circuit 1 208 980 4.7
240V Unit
Circuit 1 240 1000 4.2
Model UGA-42 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1200 10.0
208V Unit
Circuit 1 208 1120 5.4
240V Unit
Circuit 1 240 1200 5.0
Model UGA-48 Shipping Weight: 14 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1470 7.1
240V Unit
Circuit 1 240 1500 6.3
Model UGA-54•Shipping Weight: 16 lbs. (7 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1470 7.1
240V Unit
Circuit 1 240 1500 6.3
Model UGA-60•Shipping Weight: 17 lbs. (8 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-66•Shipping Weight: 19 lbs. (9 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-72•Shipping Weight: 20 lbs. (9 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3

Form No. UGAM-0908
4
SPECIFICATIONS
Electrical Rating Chart — UGAH Models
Model UGAH-18 Shipping Weight: 9 lbs. (4 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 650 5.4
208V Unit
Circuit 1 208 675 3.2
240V Unit
Circuit 1 240 650 2.7
Model UGAH-24 Shipping Weight: 10 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 750 6.3
208V Unit
Circuit 1 208 750 3.6
240V Unit
Circuit 1 240 750 3.1
Model UGAH-30 Shipping Weight: 11 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1125 9.4
208V Unit
Circuit 1 208 1125 5.4
240V Unit
Circuit 1 240 1125 4.7
Model UGAH-36 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1300 10.8
208V Unit
Circuit 1 208 1350 6.5
240V Unit
Circuit 1 240 1300 5.4
Model UGAH-42 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1500 7.2
240V Unit
Circuit 1 240 1500 6.3
Model UGAH-48•Shipping Weight: 14 lbs. (6 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2025 9.7
240V Unit
Circuit 1 240 1950 8.1
Model UGAH-54•Shipping Weight: 16 lbs. (7 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2250 10.8
240V Unit
Circuit 1 240 2250 9.4
Model UGAH-60•Shipping Weight: 17 lbs. (8 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-66•Shipping Weight: 19 lbs. (9 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-72•Shipping Weight: 20 lbs. (9 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
240V Unit
Circuit 1 240 3000 12.5
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.

CONTENTS
Form No. UGAM-0908 5
NOTE: UGAL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits. For
example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult the
Electrical Diagram supplied with the unit for specific information.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
• Not available in 120 volts.
The shaded areas contain electrical information for Export units only.
Electrical Rating Chart — UGAL Models
Model UGAL-18 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 560 4.7
120/208V Unit
Circuit 1 120/208 550 2.9
120/240V Unit
Circuit 1 120/240 560 2.6
240V Unit
Circuit 1 240 560 2.3
Model UGAL-24 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 770 6.4
120/208V Unit
Circuit 1 120/208 795 4.2
120/240V Unit
Circuit 1 120/240 770 3.7
240V Unit
Circuit 1 240 770 3.2
Model UGAL-30 Shipping Weight: 15 lbs. (7 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1020 8.5
120/208V Unit
Circuit 1 120/208 960 5.0
120/240V Unit
Circuit 1 120/240 1020 4.8
240V Unit
Circuit 1 240 1020 4.3
Model UGAL-36 Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1180 9.8
120/208V Unit
Circuit 1 120/208 1160 6.2
120/240V Unit
Circuit 1 120/240 1180 5.7
240V Unit
Circuit 1 240 1180 4.9
Model UGAL-42 Shipping Weight: 18 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1380 11.5
120/208V Unit
Circuit 1 120/208 1300 6.9
120/240V Unit
Circuit 1 120/240 1380 6.5
240V Unit
Circuit 1 240 1380 5.8
Model UGAL-48 Shipping Weight: 20 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1740 14.5
120/208V Unit
Circuit 1 120/208 1710 9.1
120/240V Unit
Circuit 1 120/240 1740 8.3
240V Unit
Circuit 1 240 1740 7.3
Model UGAL-54•Shipping Weight: 22 lbs. (10 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 1710 9.1
120/240V Unit
Circuit 1 120/240 1740 8.3
240V Unit
Circuit 1 240 1740 7.3
Model UGAL-60•Shipping Weight: 23 lbs. (10 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2260 11.9
120/240V Unit
Circuit 1 120/240 2300 10.8
240V Unit
Circuit 1 240 2300 9.6
Model UGAL-66•Shipping Weight: 25 lbs. (11 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2260 11.9
120/240V Unit
Circuit 1 120/240 2300 10.8
240V Unit
Circuit 1 240 2300 9.6
Model UGAL-72•Shipping Weight: 27 lbs. (12 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2320 12.4
120/240V Unit
Circuit 1 120/240 2360 11.3
240V Unit
Circuit 1 240 2360 9.8

SPECIFICATIONS
6Form No. UGAM-0908
Electrical Rating Chart — UGAHL Models
Model UGAHL-18 Shipping Weight: 12 lbs. (5 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 710 5.9
120/208V
Circuit 1 120/208 735 3.7
120/240V Unit
Circuit 1 120/240 710 3.2
240V Unit
Circuit 1 240 710 3.0
Model UGAHL-24 Shipping Weight: 13 lbs. (6 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 870 7.3
120/208V Unit
Circuit 1 120/208 870 4.6
120/240V Unit
Circuit 1 120/240 870 4.1
240V Unit
Circuit 1 240 870 3.6
Model UGAHL-30 Shipping Weight: 15 lbs. (7 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1245 10.4
120/208V Unit
Circuit 1 120/208 1245 6.4
120/240V Unit
Circuit 1 120/240 1245 5.7
240V Unit
Circuit 1 240 1245 5.2
Model UGAHL-36 Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1480 12.3
120/208V Unit
Circuit 1 120/208 1530 8.0
120/240V Unit
Circuit 1 120/240 1480 6.9
240V Unit
Circuit 1 240 1480 6.2
Model UGAHL-42 Shipping Weight: 18 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1680 14.0
120/208V Unit
Circuit 1 120/208 1680 8.7
120/240V Unit
Circuit 1 120/240 1680 7.5
240V Unit
Circuit 1 240 1680 7.0
Model UGAHL-48•Shipping Weight: 20 lbs. (9 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2265 11.7
120/240V Unit
Circuit 1 120/240 2190 10.1
240V Unit
Circuit 1 240 2190 9.1
Model UGAHL-54•Shipping Weight: 22 lbs. (10 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2490 12.8
120/240V Unit
Circuit 1 120/240 2490 11.4
240V Unit
Circuit 1 240 2490 10.4
Model UGAHL-60•Shipping Weight: 23 lbs. (10 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 3000 15.5
120/240V Unit
Circuit 1 120/240 2900 13.3
240V Unit
Circuit 1 240 2900 12.1
Model UGAHL-66•Shipping Weight: 25 lbs. (11 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 3000 15.5
120/240V Unit
Circuit 1 120/240 2900 13.3
240V Unit
Circuit 1 240 2900 12.1
Model UGAHL-72•Shipping Weight: 27 lbs. (12 kg)*
120/208V Unit†Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 120 360 3.0
120/240V Unit
Circuit 1 120/240 3360 15.5
240V Unit
Circuit 1 240 3360 14.1
NOTE: UGAHL models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits.
For example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult
the Electrical Diagram supplied with the unit for specific information.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
• Not available in 120 volts.
The shaded areas contain electrical information for Export units only.
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.

SPECIFICATIONS
Form No. UGAM-0908 7
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
Electrical Rating Chart — UGA-XXD Models
Model UGA-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1000 8.3
208V Unit
Circuit 1 208 980 4.7
240V Unit
Circuit 1 240 1000 4.2
Model UGA-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1300 10.8
208V Unit
Circuit 1 208 1350 6.5
240V Unit
Circuit 1 240 1350 5.4
Model UGA-30D Shipping Weight: 21 lbs. (10 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1680 8.1
240V Unit
Circuit 1 240 1800 7.5
Model UGA-36D•Shipping Weight: 24 lbs. (11 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Model UGA-42D•†Shipping Weight: 27 lbs. (12 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 840 4.0
Circuit 2 208 840 4.0
240V Unit
Circuit 1 240 900 3.8
Circuit 2 240 900 3.8
Model UGA-48D•†Shipping Weight: 30 lbs. (14 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 980 4.7
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1000 4.2
Model UGA-54D•†Shipping Weight: 33 lbs. (15 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 980 4.7
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1000 4.2
Model UGA-60D•†Shipping Weight: 37 lbs. (17 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2000 8.3
Model UGA-66D•†Shipping Weight: 40 lbs. (18 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2000 8.3
Model UGA-72D•†Shipping Weight: 44 lbs. (20 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 208 1960 9.4
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2000 8.3

SPECIFICATIONS
8Form No. UGAM-0908
Electrical Rating Chart — UGAH-XXD Models
Model UGAH-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1300 10.8
208V Unit
Circuit 1 208 1350 6.5
240V Unit
Circuit 1 240 1300 5.4
Model UGAH-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1500 12.5
208V Unit
Circuit 1 208 1500 7.2
240V Unit
Circuit 1 240 1500 6.3
Model UGAH-30D•Shipping Weight: 21 lbs. (10 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2250 10.8
240V Unit
Circuit 1 240 2250 9.4
Model UGAH-36D•Shipping Weight: 24 lbs. (11 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Model UGAH-42D•†Shipping Weight: 27 lbs. (12 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 1500 7.2
Circuit 2 208 1500 7.2
240V Unit
Circuit 1 240 1500 6.3
Circuit 2 240 1500 6.3
Model UGAH-48D•†Shipping Weight: 30 lbs. (14 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 208 1350 6.5
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 1300 5.4
• Not available in 120 volts.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on size of remote control enclosure.
† Unit with multiple circuit connections. Each circuit may require a separate circuit breaker.
Model UGAH-54D•†Shipping Weight: 33 lbs. (15 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 208 1500 7.2
240V Unit
Circuit 1 240 3000 12.5
Circuit 2 240 1500 6.3
Model UGAH-60D•†Shipping Weight: 37 lbs. (17 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2600 10.8
Model UGAH-66D•†Shipping Weight: 40 lbs. (18 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 208 2700 13.0
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2600 10.8
Model UGAH-72D•†Shipping Weight: 44 lbs. (20 kg)*
208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 208 3000 14.4
240V Unit
Circuit 1 240 3000 12.5
Circuit 2 240 3000 12.5

SPECIFICATIONS
Form No. UGAM-0908 9
Model UGAL-48D•†Shipping Weight: 30 lbs. (14 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 1470 7.1
Circuit 2 120/208 1710 9.1
120/240V Unit
Circuit 1 240 1500 6.3
Circuit 2 120/240 1740 8.3
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1240 5.2
Model UGAL-54D•†Shipping Weight: 33 lbs. (15 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 1470 7.1
Circuit 2 120/208 1710 9.1
120/240V Unit
Circuit 1 240 1500 6.3
Circuit 2 120/240 1740 8.3
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 1240 5.2
Model UGAL-60D•†Shipping Weight: 37 lbs. (17 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 120/208 2260 11.9
120/240V Unit
Circuit 1 240 2000 8.3
Circuit 2 120/240 2300 10.8
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2300 9.6
Model UGAL-66D•†Shipping Weight: 40 lbs. (18 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 120/208 2260 11.9
120/240V Unit
Circuit 1 240 2000 8.3
Circuit 2 120/240 2300 10.8
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2300 9.6
Model UGAL-72D•†Shipping Weight: 44 lbs. (20 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 1960 9.4
Circuit 2 120/208 2320 12.4
120/240V Unit
Circuit 1 240 2000 8.3
Circuit 2 120/240 2360 11.3
240V Unit
Circuit 1 240 2000 8.3
Circuit 2 240 2360 9.8
Electrical Rating Chart — UGAL-XXD Models
NOTE: UGAL-XXD models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits.
For example a 120/208 volt unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s). Consult the
Electrical Diagram supplied with the unit for specific information.
Model UGAL-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1060 8.5
120/208V Unit
Circuit 1 120/208 1040 5.2
120/240V Unit
Circuit 1 120/240 1060 4.7
240V Unit
Circuit 1 240 1060 4.4
Model UGAL-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1420 11.8
120/208V Unit
Circuit 1 120/208 1470 7.5
120/240V Unit
Circuit 1 120/240 1420 6.4
240V Unit
Circuit 1 240 1420 5.9
Model UGAL-30D Shipping Weight: 21 lbs. (10 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1620 13.5
120/208V Unit
Circuit 1 120/208 1800 9.1
120/240V Unit
Circuit 1 120/240 1920 8.5
240V Unit
Circuit 1 240 1920 8.0
Model UGAL-36D•Shipping Weight: 24 lbs. (11 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2140 10.9
120/240V Unit
Circuit 1 120/240 2180 9.8
240V Unit
Circuit 1 240 2180 9.1
Model UGAL-42D•†Shipping Weight: 27 lbs. (12 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 840 4.0
Circuit 2 120/208 1020 5.5
120/240V Unit
Circuit 1 240 900 3.8
Circuit 2 120/240 1080 5.3
240V Unit
Circuit 1 240 1200 5.0
Circuit 2 240 1380 5.8
• Not available in 120 volts.
† Unit with multiple circuit connections. Each circuit may
require a separate circuit breaker.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on
size of remote control enclosure.
The shaded areas contain electrical information for Export units only.

SPECIFICATIONS
10 Form No. UGAM-0908
NOTE: UGAHL-XXD models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal
circuits. For example a 120/208 volt unit utilizes 120 volts for light circuit and 208 volts for the heat circuit(s).
Consult the Electrical Diagram supplied with the unit for specific information.
• Not available in 120 volts.
† Unit with multiple circuit connections. Each circuit may
require a separate circuit breaker.
* Add 2 – 8 lbs. (1 – 3 kg) to shipping weight depending on
size of remote control enclosure.
The shaded areas contain electrical information for Export units only.
Model UGAHL-48D•†Shipping Weight: 30 lbs. (14 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 2025 9.7
Circuit 2 120/208 2265 11.7
120/240V Unit
Circuit 1 240 1950 8.1
Circuit 2 120/240 2190 10.1
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 1540 6.4
Model UGAHL-54D•†Shipping Weight: 33 lbs. (15 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 2250 10.8
Circuit 2 120/208 2490 12.8
120/240V Unit
Circuit 1 240 2250 9.4
Circuit 2 120/240 2490 11.4
240V Unit
Circuit 2 240 3000 12.5
Circuit 1 240 1740 7.3
Model UGAHL-60D•†Shipping Weight: 37 lbs. (17 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 120/208 3000 15.5
120/240V Unit
Circuit 1 240 2600 10.8
Circuit 2 120/240 2900 13.3
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2900 12.1
Model UGAHL-66D•†Shipping Weight: 40 lbs. (18 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 2700 13.0
Circuit 2 120/208 3000 15.5
120/240V Unit
Circuit 1 240 2600 10.8
Circuit 2 120/240 2900 13.3
240V Unit
Circuit 1 240 2600 10.8
Circuit 2 240 2900 12.1
Model UGAHL-72D•†Shipping Weight: 44 lbs. (20 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 3000 14.4
Circuit 2 208 3000 14.4
Circuit 3 120 360 3.0
120/240V Unit
Circuit 1 240 3000 12.5
Circuit 2 120/240 3360 15.5
240V Unit
Circuit 1 240 3000 12.5
Circuit 2 240 3360 14.0
Electrical Rating Chart — UGAHL-XXD Models
Model UGAHL-18D Shipping Weight: 17 lbs. (8 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1360 11.3
120/208V Unit
Circuit 1 120/208 1410 7.0
120/240V Unit
Circuit 1 120/240 1360 5.9
240V Unit
Circuit 1 240 1360 5.7
Model UGAHL-24D Shipping Weight: 19 lbs. (9 kg)*
120V Unit Voltage Watts Amps
Circuit 1 120 1620 13.5
120/208V Unit
Circuit 1 120/208 1620 8.2
120/240V Unit
Circuit 1 120/240 1620 7.3
240V Unit
Circuit 1 240 1620 6.8
Model UGAHL-30D•Shipping Weight: 21 lbs. (10 kg)*
120/208V Unit
Circuit 1 120/208 2370 11.8
120/240V Unit
Circuit 1 120/240 2370 10.4
240V Unit
Circuit 1 240 2370 9.9
Model UGAHL-36D•Shipping Weight: 24 lbs. (11 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 120/208 2880 14.5
120/240V Unit
Circuit 1 120/240 2780 14.0
240V Unit
Circuit 1 240 2780 11.6
Model UGAHL-42D•†Shipping Weight: 27 lbs. (12 kg)*
120/208V Unit Voltage Watts Amps
Circuit 1 208 1500 7.2
Circuit 2 120/208 1680 8.7
120/240V Unit
Circuit 1 240 1500 6.3
Circuit 2 120/240 1680 7.8
240V Unit
Circuit 1 240 1500 6.3
Circuit 2 240 1680 7.0

SPECIFICATIONS
Form No. UGAM-0908 11
Width Depth Depth Height
Models (A) (B) (C) (D)
UGA and 18″ – 72″ 6″ 10-1/2″ 2-1/2″
UGAH (457 – 1829 mm) (152 mm) (267 mm) (64 mm)
UGAL and 18″ – 72″ 9″ 13-1/2″ 2-1/2″
UGAHL (457 – 1829 mm) (229 mm) (356 mm) (64 mm)
Dimensions — UGA, UGAL, UGAH and UGAHL Models
Figure 5. Dimensions — Single Depth Strip Heaters
A
D
C
BC
Front View — Models UGAand UGAH
Bottom View — Model UGAand UGAH
A
D
B
Front View — Models UGAL and UGAHL
Bottom View — Models UGAL and UGAHL
Figure 6. Dimensions — Dual Depth Strip Heaters
A
D
BC
Front View Bottom View
* Dimension shown is standard with 3″ (76 mm) spacer; when
used with 6″ (152 mm) spacer, add 3″ (76 mm).
Width Depth*Depth*Height
Models (A) (B) (C) (D)
UGA-XXD,
UGAL-XXD 18″ – 72″ 15″ 19-1/2″ 2-1/2″
UGAH-XXD, and (457 – 1829 mm) (381 mm) (495 mm) (64 mm)
UGAHL-XXD
Dimensions — UGA-XXD, UGAL-XXD, UGAH-XXD, and UGAHL-XXD Models

INSTALLATION
12 Form No. UGAM-0908
General
Use the information in this section to prepare for
installation of the strip heater. Make sure to locate the
specific information for the model of strip heater and
type of installation.
FIRE HAZARD: Do not install Ultra-Glo®strip
heaters above or around combustible surfaces.
Discoloration or combustion could occur.
Ultra-Glo strip heaters must be installed in non-
combustible surroundings only.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
Heat damage to countertop material such as
Corian®and similar products (other than
stainless steel) is not covered under the Hatco
warranty. Contact the manufacturer of the base
material for temperature limits and application
information before installing the unit.
To prevent unit failure from excessive heat, do
not add a decorative soffit to hide a pass-
through mounted strip heater.
NOTE: Contact the countertop manufacturer of the
base material for application information
and surface temperature limits before
installing the unit.
1. Remove the unit from the shipping carton and
remove all packing materials.
2. Remove the information packet.
NOTE: To prevent delay in obtaining warranty
coverage, fill out and mail in the warranty
card to Hatco.
NOTE: If unit is equipped with optional equipment,
see the OPT ONS section near the back of
this manual.
NOTICE
CAUTION
WARNING
Dual Mounting
When mounting units side-by-side, a space not less
than 3″ (76 mm) must be maintained between units.
Dual units ordered from the factory are shipped with
a pre-assembled 3″ (76 mm) or 6″ (152 mm) spacer.
Installation of two or more separate units with
less than 3″ (76 mm) between housings may
result in premature failure of component parts.
Failure to provide proper spacing may result in
heat damage to electrical components.
Under Shelf Mounting
When mounting a unit under a shelf, use adjustable
angle brackets to assure proper spacing. Remote
control enclosures are recommended to keep
switches out of the heat zone and prevent premature
failure.
Pass-Through
f pass-through area is 12″ to 16″ (305 to 406 mm)
deep, a single unit can be used. For a 20″ to 24″ (508
to 610 mm) deep pass-through area, a dual unit is
recommended. nstallation of multiple units must
have a minimum spacing of 3″ (76 mm) between
heaters.
Over Steam Table
When mounting over a steam table, a remote control
enclosure must be installed.
NOTICE

INSTALLATION
Form No. UGAM-0908 13
Recommended Mounting Heights
Figure 8. Recommended Mounting Height for all
UGA single element depth models.
Figure 9. Recommended Mounting Height for all UGA
dual element depth models with a 3″ (76 mm) spacer.
Figure 10. Recommended Mounting Height for all UGA
dual element depth models with a 6″ (152 mm) spacer.
22-1/2″ (572 mm)
24″ (610 mm)
18″–22″
(457–559 mm)
Standard
Wattage
Height
22″–26″
(559–660 mm)
High
Wattage
Height
19-1/2″ (495 mm)
21″ (533 mm)
18″–22″
(457–559 mm)
Standard
Wattage
Height
22″–26″
(559–660 mm)
High
Wattage
Height
10.5″
(267 mm)
15″ (381 mm)
14″–18″
(356–457 mm)
Standard Wattage
Height High Wattage
Height
16″–22″
(406–559 mm)
Add 3″ for
units with lights.
Models (A) (B) (C)
UGA and 14″ 3″ 1″
UGAL (356 mm) (76 mm) (25 mm)
UGAH and 17″ 3″ 1″
UGAHL (432 mm) (76 mm) (25 mm)
C
Pass-Through Shelf
Back Wall
Counter
A
B
Figure 7. Clearance Requirements
Minimum Clearance Requirements
FIRE HAZARD:
• Do not install Ultra-Glo strip heaters above or
around combustible surfaces. Discoloration
or combustion could occur. Ultra-Glo strip
heaters must be installed in non-combustible
surroundings only.
WARNING

INSTALLATION
14 Form No. UGAM-0908
Assembly
Ultra-Glo ®Strip Heaters are shipped with most
components pre-assembled. Dual units come with a
required 3″ (76 mm) or 6″ (152 mm) spacer pre-
assembled at the factory.
Optional mounting equipment and remote control
enclosures must be installed on location.
Undershelf Mounting
Undershelf mounting permanently attaches the unit
to the underside of a shelf. t can be mounted to a
flat shelf or a shelf with rolled/flanged edges using
the included adjustable angle brackets. A minimum
gap of 1″ (25 mm) is required between the unit and
the underside of the shelf to prevent heat damage to
the electrical system of the unit.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
NOTE: When mounting the unit under a shelf, it is
recommended to use a remote control
enclosure.
f the shelf has a rolled or flanged edge, use the
appropriate screw hole locations on the adjustable
angle brackets to mount the unit below the lowest
edge of the rolled or flanged shelf. The adjustable
angle brackets can provide a 1″ (25 mm),
1.5″ (38 mm), or 2″ (51 mm) gap between the unit
and the underside of the shelf.
DO NOT conceal unit. Unit must be installed
below the lowest edge of a rolled or flanged
shelf. Failure to mount unit properly may result
in premature failure of switches and void the
product warranty.
Figure 11. Flanged Shelf nstallation
1″ (25 mm)
Gap
Minimum
Shelf with 3/4″ (19 mm)
flanged edge
Adjustable
Angle
Bracket
Unit below
lowest edge of
flanged shelf.
NOTICE
CAUTION
Adjustable Angle Bracket Mounting
1. Position the unit on a flat surface with the
heating elements facing down.
2. Remove the two middle screws from each end
of the unit.
3. Align the appropriate holes on an adjustable
angle bracket with the middle screw holes on
one end of the unit. Secure the angle bracket
using the removed middle screws.
4. Repeat step 3 for the opposite end of the unit.
Figure 12. Adjustable Angle Bracket nstallation
5. Fasten the angle brackets to the underside of
the shelf using appropriate fasteners (not
supplied by Hatco).
NOTE: Two pairs of brackets will be needed for
dual units.
Figure 13. Dual Unit Mounting
Two adjustable
angle brackets
on each end
for dual units.
Adjustable
Angle Bracket
Middle
Screws

INSTALLATION
Form No. UGAM-0908 15
4. Align the other stand with the mounting holes at
the opposite end of the unit and secure the
stand to the unit using the screws supplied.
5. f applicable, route the flexible conduit through
the 1″ diameter hole cut into the mounting
surface.
6. Secure the stands to the mounting surface.
NOTE: Two pairs of stands will be needed for
mounting dual units.
Figure 15. Tubular Stand Mounting
Mounting
Screw
Flexible
Conduit
Tubular
Stand
Permanent Surface Mount
Tubular stand mounting permanently attaches the
unit to a countertop or serving table. All wiring may be
concealed within one of the tubular stands.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.
The aluminum, non adjustable tubular stands are
available in one inch (25 mm) increments from
14″–24″ (356–610 mm).
NOTE: Tubular stands are not field retrofittable.
NOTE: If wiring is to be concealed, a 1″ (25 mm)
diameter hole must be provided in the
mounting surface centered under the stand
containing the wiring conduit.
Figure 14. Countertop Conduit Hole Dimension
1. Position the unit upside-down on a flat surface.
NOTE: Units for this application are supplied with
the conduit attached to one side of the unit.
Conduit should not be removed.
2. f applicable, route the flexible conduit through
the center of one of the stands (see Figure 15).
3. Pull the conduit-side stand up against the unit
and secure the stand to the unit using the
screws supplied.
1-3/16″
(30 mm)
Distance from end of unit to center of conduit hole.
Needed for 1″ diameter hole cutout in mounting surface.
CAUTION

INSTALLATION
16 Form No. UGAM-0908
Figure 16. Hanger Post Mounting
Electrical Wiring Hook-Up
Refer to the ELECTR CAL RAT NG CHARTS for unit
specific information.
ELECTRIC SHOC HAZARD: For hard-wired
units, all electrical connections must be in
accordance with local electrical codes and any
other applicable codes. Connections should be
made by a qualified, licensed electrician.
NOTE: If the unit being installed is not shown or
listed in this manual, refer to the wiring
diagram supplied with the unit and the
installation information on the unit for further
instructions.
WARNING
Flexible
Conduit
Hanger Post
Mounting Screw
Overhead Mounting
Overhead hanger post mounting permanently
attaches the unit to an overhead surface. All wiring
may be concealed within one of the hanger posts.
To ensure safe and proper operation, refer to the
“Minimum Clearance Requirements” listed in
the INSTALLATION section of this manual.\
Hanger posts are available in aluminum non-
adjustable lengths from 3″– 10″ (76 – 254 mm).
NOTE: Hanger posts are not field retrofittable.
NOTE: If wiring is to be concealed, a 1″ (25 mm)
diameter hole must be provided in the
mounting surface centered above the
hanger post containing the wiring conduit.
1. Make sure the overhead mounting surface is
secure and will allow the unit to be suspended
at a level, safe, and proper distance from walls,
counter, and food.
2. Position the unit on a flat surface with the
heating elements facing down.
NOTE: Units for this application are supplied with
the conduit attached to one side of the unit.
Conduit should not be removed.
3. f applicable, route the flexible conduit through
the center of one of the hanger posts (see
Figure 16).
4. Pull the conduit-side hanger post down onto the
unit and secure the post to the unit using the
screws supplied.
5. Align the other hanger post with the mounting
holes at the opposite end of the unit and secure
the post to the unit using the screws supplied.
6. f applicable, route the flexible conduit through
the 1″ diameter hole cut into the mounting
surface.
7. Carefully lift the unit and secure the hanger
posts to the overhead mounting surface.
NOTE: Two pairs of hanger posts will be needed for
mounting dual units.
WARNING

INSTALLATION
Form No. UGAM-0908 17
Power Supply
nstall supply wire and connectors suitable for at least
90°C (194°F).
• Use a minimum of No. 14 AWG copper wire for
individual circuits up to 15 amps.
• Use a minimum of No. 12 AWG copper wire for
individual circuits 15 to 20 amps.
• Use a minimum of No. 10 AWG copper wire for
individual circuits 20 to 25 amps.
NOTE: efer to the wiring diagram supplied with
the unit and specifications label attached to
the unit for specific electrical information.
Conduit Connection
Units supplied with a right
angle fitting and flexible
conduit attached have had all
internal connections
completed at the factory.
Attach the proper power
supply leads to the high
temperature lead wires in the
conduit. Figure 17. Conduit
NOTE: efer to the wiring diagram supplied with
the unit and specifications label attached to
the unit for specific electrical information.
Conduit
Fitting
Remote Control Enclosures
Hatco Remote Control Enclosures (RMBs) include
switches, wire leads, and/or indicator lights and are
ready for installation. Proper use of RMBs require
one RMB per strip heater.
To prevent premature failure of components due
to excessive heat, remote control enclosures
must be installed outside the strip heater heat
zone.
Control Switches
When two or more units are mounted where the
heat from one housing tends to raise the
temperature of another, the control switches should
be installed in a remote control enclosure. Units in a
multiple installation should use remote control
enclosures.
NOTE: emote control enclosures are available in
several sizes. All models are built in
accordance with UL standards to
accommodate switches, indicator lights,
and wiring, ready for installation. See the
OPT ONS section near the back of this
manual.
NOTICE
OPERATION
General
Use the following information to operate the
Ultra-Glo®Strip Heaters.
Read all safety messages in the IMPORTANT
SAFETY INFORMATION section before
operating this equipment.
Standard and approved manufacturing oils may
smoke up to 30 minutes during initial startup.
This is a temporary condition. Operate unit
without food product until smoke dissipates.
Heating Element(s)
Heating element(s) are controlled either by an
ON/OFF toggle switch(es) or an optional infinite
control(s). To turn each element on, move the
ON/OFF toggle switch to the ON position or turn the
infinite control to the desired setting. f the unit is
equipped with an indicator light(s), the light(s) will
illuminate when the element is turned on.
Allow 15-20 minutes to reach operating temperature.
CAUTION
WARNING
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
NOTE: Units with factory attached control boxes
cannot be equipped with infinite switches.
Lights
On models equipped with display lights, move the
light ON/OFF toggle switch to the ON position to turn
on the lights.
Figure 18. Controls
CAUTION
ON/OFF
Toggle Switch
Indicator Light
Electronic InfiniteControl

MAINTENANCE
18 Form No. UGAM-0908
General
Hatco Ultra-Glo®Strip Heaters are designed for
maximum durability and performance with minimum
maintenance.
ELECTRIC SHOC HAZARD:
• Unplug the power cord or turn the power OFF
at the fused disconnect switch/circuit
breaker and allow the unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to dirt accumulation.
Cleaning
To preserve the finish of the strip heater, it is
recommended that the surfaces be wiped daily with
a clean, soft, damp cloth. Stubborn stains may be
removed with a good stainless steel cleaner or a
non-abrasive cleaner. Hard to reach areas should
be cleaned with a small brush and mild soap.
NOTICE
WARNING
Replacing Display Light Bulbs
Use only light bulbs that meet or exceed
National Sanitation Foundation (NSF) standards
and are specifically designed for food holding
areas. Breakage of light bulbs not specially
coated could result in personal injury and/or
food contamination.
The display light is either an incandescent bulb or
halogen bulb that illuminates the warming area. This
bulb has a special coating to guard against injury and
food contamination in the event of breakage.
To replace a bulb, disconnect the power supply and
wait until the unit has cooled. Display lamps have a
threaded base. Unscrew the bulb from the unit and
replace it with a new specially coated incandescent
bulb. Hatco shatter-resistant bulbs meet NSF
standards for food holding and display areas.
NOTE: Hatco shatter-resistant light bulbs meet
NSF standards for food holding and display
areas. For 120, 120/208, and 120/240 volt
units use the following Hatco part numbers:
Incandescent Bulb = 02.30.043.00
Halogen Bulb = 02.30.081.00
For 240V export units use:
Incandescent Bulb = 02.30.058.00
ELECTRIC SHOC HAZARD: Use only Genuine
Hatco Replacement Parts when service is
required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and
may subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco
Replacement Parts are specified to operate
safely in the environments in which they are
used. Some aftermarket or generic replacement
parts do not have the characteristics that will
allow them to operate safely in Hatco
equipment.
WARNING
WARNING