Hay NEU User manual

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NEU
CHAIR
Care Guide

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The combination of Neu’s ergonomically moulded
shell with cast swivel base or solid wooden legs
results in a perfectly defined profile. The durable,
finely-grained plastic adds textural interest, while
the rim detail gives the design structure and char-
acter. In the upholstered version a delicate stitch-
ing line runs across the seat and the piping detail
accentuates the chair’s raised rim. Its functional
and comfortable construction and flexible design
options makes it the perfect choice for offices or
dining rooms.
NEU COLLECTION

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CAUTION
With a little care you can prolong
the life of your furniture. Follow
the instructions for the materials
of your specific product to make
sure that it stays in the best shape
for as long as possible.*
− Always remove stains quickly before they can do
any permanent damage to the furniture.
− Avoid placing the furniture in direct sunlight or
near a strong heat source to reduce changes. As
wood is a natural material, it will change in co-
lour and will patinate over time. HAY only uses
top quality fabrics, but all fabrics fade and seams
weaken, when exposed to sunlight or strong heat.
− When you move your furniture, make sure you
lift it rather than pulling or pushing it to avoid
damaging the floor, legs and mountings.

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*The information below is only intended as a general guideline. For
more information on how to remove specific stains, please enquire
where you bought the furniture.
− Avoid improper use such as sitting on the back
or armrests, tilting the seats on their back legs,
putting your feet on the furniture or standing on it.
− Be careful not to scratch or damage the surface
with sharp objects.
− Smooth out creases and wrinkles with your hand
after use to even out the fabric.
− Avoid covering the surface partially, for example
with cushions or skins, as colour variances may
appear.
− Check the status of the gliders frequently and if
worn down, contact your local retailer to buy re-
placements. The durability of the gliders will de-
pend on the surface that the chair is placed on.

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CARE GUIDE
Lacquered or stained wood
Wipe with a clean cloth wrung in water or in a solu-
tion of water and a neutral detergent. Remove soap
residue immediately using a clean, dry cloth. If the
surface is scratched or appears matt, use a care
product suited specifically for lacquered or stained
wood. Avoid using detergents containing silicone,
as that would seal the stain in and make subsequent
repairs more difficult. Avoid using scouring cream
or scouring pads, as they may scratch the surface.
Oiled wood
Wipe with a clean, dry cloth. If the surface is
dirty, wipe with a clean cloth wrung in water or
in a solution of water and a neutral detergent or
soap flakes. Remove any soap residue immedi-
ately using a clean, dry cloth. Never use soft soap
or solvents such as spirit, turpentine or acetone.
Avoid using scouring cream or scouring pads,
as they may scratch the surface. If the surface is
scratched or appears matt, make sure to use an

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oil hardening care product specifically designed to
maintain oiled wooden surfaces. Clean the furni-
ture thoroughly (12 hours) before applying the oil to
all surfaces. To ensure optimal absorbency, gently
sand down the wood using fine-grit sandpaper (No.
180 or 240), always sanding in the direction of the
grain. Apply the oil generously using a clean cloth
or a sponge, always applying in the direction of the
grain. Do not pour the oil directly on the surface.
When the surface is glistening, leave the oil on for
around two hours until fully absorbed. Remove any
excess oil with a clean lint-free cloth. Leave the
furniture to dry overnight (min. 12 hours) and avoid
placing anything on the surface before it is com-
pletely dry.
If the grain of the wood rises after oiling, gently
sand down the wood using fine-grit sandpaper (No.
180 or 240), always sanding in the direction of the
grain. To optimally maintain the naturally beautiful
appearance of the wood, we recommend you regu-
larly treat the furniture’s surface with oil whenever
it appears dull, scratched or as needed.

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Plastic ( polypropylene )
Wipe with a clean cloth wrung in water or in a solu-
tion of water and a neutral detergent. Remove soap
residue immediately using a clean, dry cloth. Avoid
using scouring cream or scouring pads, as they may
scratch the surface. Do not use cleaning products
containing alcohol, as they may damage the surface.
Powder coated or polished aluminium
Wipe with a clean cloth wrung in water or in a solu-
tion of water and a neutral detergent. Remove soap
residue immediately using a clean, dry cloth. Avoid
using scouring cream or scouring pads, as they
may scratch the surface.
Fabrics
Vacuum the furniture regularly using the upholstery
nozzle to remove dust and avoid fluff and pilling.
Straighten the fabric with your hands from time to
time. Wrinkles in the fabric can be straightened
using a steamer. Soak up spilled liquids immedi-
ately with an absorbent napkin or cloth by dabbing
gently towards the centre of the stain. Never use

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concentrated detergents or bleach, ammonia, opti-
cal brighteners or soap intended for hard surfaces.
We do not recommend spot cleaning of individual
marks and stains as this damages the fabric and
causes colour loss.
On wool fabrics, most stains can be removed with
lukewarm water on a clean lint-free cloth. If neces-
sary, add a little neutral detergent. Avoid rubbing the
material hard as this could result in loss of colour
and damage the fabric. It may also be necessary to
use a hairdryer to avoid leaving an water outline. If
the stain persist, consult a specialist cleaner.
Velour
Vacuum the furniture regularly using the upholstery
nozzle /or brushing with a soft clothes brush – al-
ways in the direction of the nap to remove dust and
avoid fluff and pilling.
To rejuvenate velour and restore its pile, rub it with
a well wrung, slightly damp cloth in the direction
of the nap.

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When you sit on velour fabric, you exert a pressure
that forces the nap in different directions. Together
with heat, rising air humidity, body moisture and the
type of upholstery, this can cause these changes of
direction to become fixed, creating a slight change
in colour. This is a typical property of velour, and is
neither a defect nor a sign of low quality. This ef-
fect can be removed by applying a damp (not wet)
cloth and leaving it overnight, which will restore
the pile to its original direction. The upholstered
furniture should not be used until it is completely
dry. If necessary, a hair dryer can be used at a low
temperature setting.
The same result can be achieved by steaming or
spraying distilled water at a distance of 20 cm
from the fabric for a few seconds, before leaving
overnight. Care should be taken not to spill large
quantities of water on the fabric. It is advisable to
treat the whole surface in order to avoid shading.
This treatment can be repeated if necessary. After
this treatment, the upholstered furniture must be
completely dry before it can be used again. A hair

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dryer at a low temperature setting can be used.
To restore the pile to its original direction, please
brush with a soft brush.
Aniline leather
Aniline leather has no or only a light surface treat-
ment to preserve the leather’s natural surface and
soft touch. All natural markings, such as scars and
insect bites, will be visible on aniline leather, which
contributes to the leather’s exclusive appearance.
This kind of leather is very susceptible to dirt, and
over time it will patinate and become slightly darker.
Be careful not to scratch the leather. Aniline leather
is demanding to maintain, and we recommend that
you keep a cleaner and care product suitable for
this type of leather at hand. Using water may leave
a permanent stain on the surface.
Do not use sharp objects, strong detergents or
solvents on the leather.
Semi-aniline leather
Semi-aniline leather is a full grain leather with a

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light top finish. All natural markings, such as scars
and insect bites, will be visible on the leather. Vac-
uum regularly using the upholstery nozzle. Be care-
ful not to scratch the leather. To remove stains, use
a clean, lint-free cloth to apply the lather from a
solution of water and a neutral detergent or soap
flakes or use a special leather care product. Re-
move soap residue immediately using a clean, dry
cloth, and polish gently, using a soft cotton cloth.
Avoid pressing liquid into the pores of the leather.
Apply a protective lotion two to four times annually
to enhance the resistance of the material. Do not
use sharp objects, strong detergents or solvents
on the leather.
Pigmented leather
Pigmented leather is corrected leather with excel-
lent durability. Vacuum regularly using the uphol-
stery nozzle. Be careful not to scratch the leather.
To remove stains use a clean, lint-free cloth to apply
the lather from a solution of water and a mild de-
tergent, or soap flakes or use a special leather care
product. Remove soap residue immediately using a

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clean, dry cloth, and polish gently, using a soft cot-
ton cloth. Avoid pressing liquid into the pores of the
leather. Apply a protective lotion two to four times
annually to enhance the resistance of the material.
Do not use sharp objects, strong detergents or
solvents on the leather.