Heat & Glo TIARAI-BK-IPI User manual

1
Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
Models:
Owner’s Manual
Care and Operation
TIARAI-BK-IPI
TIARAI-BR-IPI
TIARAI-CES-IPI
TIARAI-BK-IPIL
TIARAI-BR-IPIL
TIARAI-CES-IPIL
NOTICE: DO NOT discard this manual!
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fitter.
See Table of Contents for location of additional Commonwealth
of Massachusetts requirements.
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer’s
instructions and the manufactured home
construction and safety standard, Title 24
CFR, Part 3280 or Standard for Installation
in Mobile Homes, CAN/CSA Z240MH, in
Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fitter.
See Table of Contents for location of additional Commonwealth
of Massachusetts requirements.
• DO NOT store or use gasoline or other
flammable vapors and liquids in the vicinity
of this or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or
the gas supplier.
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
WARNING
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/142
Listing Label Information/Location
A. Congratulations
Congratulations on selecting a Heat & Glo gas fireplace, an
elegant and clean alternative to wood burning fireplaces.
The Heat & Glo gas fireplace you have selected is designed
to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fireplace products!
Gas and Electric
Information
Serial Number
Type of Gas
The model information regarding your specific fireplace can be found on
the rating plate usually located in the control area of the fireplace.
Model Number
NotNot forfor useuse withwith solidsolid fuel.fuel.
((NeNe doitdoit paspas entreentre utiliseutilise avecavec unun combustiblecombustible solide).solide).
ThisThis applianceappliance mustmust bebe installedinstalled inin accordanceaccordance withwith locallocal codes,codes, ifif any;any; ifif not,not, followfollow ANSIANSI Z223.1Z223.1
inin thethe USAUSA oror CAN/CGACAN/CGA B149B149 installationinstallation codes.codes. (Installer(Installer l’appareill’appareil selonselon lesles codescodes ouou reglementsreglements
locauxlocaux ou,ou, enen l’absencel’absence dede telstels reglements,reglements, selonselon lesles codescodes d’installationd’installation CAN/CGA-B149.)CAN/CGA-B149.)
TypeType ofof GasGas (Sorte(Sorte DeDe Gaz)Gaz)::
NNAATURALTURAL GASGAS
MADEMADE ININ USAUSA
MinimumMinimum PermissiblePermissible GasGas SupplySupply forfor PurposesPurposes ofof InputInput Adjustment.Adjustment.
ApprovedApproved MinimumMinimum (De(De Gaz)Gaz) AcceptableAcceptable 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MaximumMaximum PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MaximumMaximum ManifoldManifold PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MinimumMinimum ManifoldManifold PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
Model:Model:
(Modele):(Modele):
SerialSerial
(Serie):(Serie):
ANSIANSI Z21XX-XXXXZ21XX-XXXX ·· CSACSA 2.XX-MXX2.XX-MXX ·· UL307BUL307B
XXXXXXXXXXXXXXXX
ININ CANADACANADA
ALTITUDE:ALTITUDE: 0-00000-0000 FT.FT. 0000-0000FT.0000-0000FT.
MAX.MAX. INPUTINPUT BTUH:BTUH: 00,00000,000 00,00000,000
MIN.MIN. INPUTINPUT BTUH:BTUH: 00,00000,000 00,00000,000
ORIFICEORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX XXXXXXXXXXXXXXXX
Tot alTotal ElectricalElectrical Requirements:Requirements: 000Vac,000Vac, 00Hz.,00Hz., lessless thanthan 0000 AmperesAmperes
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or finishing changes.
1
1 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________

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Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
B. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Product Specific Information
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
B. Glass Specifications (Ceramic) . . . . . . . . . . . . . . . . . . . . . 6
C. BTU Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Important Safety and Operating Information
A. Appliance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
B. General Operating Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 8
C. Fuel Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
D. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 8
E. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . . 9
F. Appliance Break-In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
G. Heat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
H. Operation During A Power Outage (IPI Plus) . . . . . . . . . . 11
I. Detailed Component Operating Instructions
- IntelliFire Plus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4 Maintenance and Service
A. Maintenance: Frequency and Tasks . . . . . . . . . . . . . . . . 13
B. Maintenance Tasks - Homeowner . . . . . . . . . . . . . . . . . . 13
C. Maintenance Tasks - Qualified Service Technician . . . . . 15
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 16
B. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
6 Reference Materials
A. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
B. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
C. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
= Contains updated information.



Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/144
B. Limited Lifetime Warranty
4021-645F 02-18-13 Page 1 of 2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (”HHT”), extends the following warranty for HHT
gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered compo-
nents manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
See conditions, exclusions, and limitations on next page.
Parts Labor Gas Wood Pellet
EPA
Wood
Coal Electric Venting
XXXXXXX
All parts and material except as
covered by Conditions,
Exclusions, and Limitations
listed
XXX
Igniters, electronic components,
and glass
XXXXX Factory-installedblowers
X Molded refractory panels
X Firepots and burnpots
5 years 1 year X X Castings and baffles
7 years 3 years X X X
Manifold tubes,
HHT chimney and termination
10
years
1 year X Burners, logs and refractory
Limited
Lifetime
3yearsXXXXX Fireboxandheatexchanger
XXXXXXX
All replacement parts
beyond warranty period
Warranty Period
HHT Manufactured Appliances and Venting
1 Year
Components Covered
3 years
2 years
90 Days

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Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
B. Limited Lifetime Warranty (continued)
4021-645F 02-18-13 Page 2 of 2
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of
HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance
resides.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
This warranty is void if:
• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com-
plaints related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper opera-
tion, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/146
C. BTU Specifications
MODELS: TIARAI-BK-IPI, TIARAI-BR-IPI, TIARAI-CES-IPI
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: ANSI Z21.88-2009/CSA 2.33-2009
This product is listed to ANSI standards for “Vented Gas
Fireplace Heaters” and applicable sections of “Gas Burn-
ing Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
A. Appliance Certification
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
2
2 Product Specific Information
B. Glass Specifications (Ceramic)
This appliance is equipped with 5 mm ceramic glass. Re-
place glass only with 5 mm ceramic glass. Please contact
your dealer for replacement glass.
Installation and service of this appliance should be
performed by qualified personnel. Hearth & Home
Technologies suggests NFI certified or factory
trained professionals, or technicians supervised by
an NFI certified professional (www.nficertified.org).
Models
(U.S. or Canada)
Maximum
Input
BTU/h
Minimum
Input
BTU/h
Orifice
Size
(DMS)
TIARAI-BK-IPI
TIARAI-BR-IPI
TIARAI-CES-IPI
(NG)
(0-2000 FT) 25,000 19,500 42
TIARAI-BK-IPIL
TIARAI-BR-IPIL
TIARAI-CES-IPIL
(LP)
(0-2000 FT) 22,500 16,500 54

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Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
WARNING! DO NOT operate fireplace before reading
and understanding operating instructions. Failure
to operate fireplace according to operating instructions
could cause fire or injury.
A. Appliance Safety
3
3 Important Safety and Operating Information
Clear Space
WARNING! DO NOT place combustible objects in front
of the fireplace or block louvers. High temperatures may
start a fire. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects on
top of appliance or in clear space. See Figure 3.1. Heat
may damage these objects. See appliance installation
manual for additional clearance information.
Figure 3.1 Clear Space
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
Over Firing
The appliance is considered to be over firing if the flames
are contacting the top of the firebox. Call a qualified service
technician to service the appliance
WARNING
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as fireplace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
flammable materials.
• Clothing, furniture, draperies, and other flammable
materials must not be placed on or near the
appliance.
Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a fireplace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether
operating or cooling down.
• Teach children to NEVER touch the fireplace.
• Consider not using the fireplace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
To prevent unintended operation when not using your fire-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 6 volt adapter plug and remove batteries.

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/148
D. Before Lighting Appliance
Before operating this fireplace for the first time, have a
qualified service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the firebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate fireplace with fixed glass assembly removed.
Figure 3.2 General Operating Parts
GLASS ASSEMBLY
SECTION 4.B.
FAN KIT
SECTION 6.A
CLEAR SPACE
SECTION 3.A.
CONTROL CAVITY
SECTION 3.H
B. General Operating Parts
C. Fuel Specifications
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specified
and approved parts.

9
Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
E. Lighting Instructions (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITH SOLID FUEL
WARNING:
593-913G
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies fireplace, please refer to www.fireplaces.com.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the manufac-
turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having flammable
vapors away.
DO NOT operate the appliance with
fixed glass assembly removed, cracked
or broken. Replacement of the fixed
glass assembly should be done by a
licensed or qualified service person.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
C. DO NOT use this appliance if any
part has been under water. Imme-
diately call a qualified service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certified for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional informa-
tion, consult a qualified installer, ser-
vice agency or the gas supplier.
Final inspection by

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/1410
F. Appliance Break-In
Initial Break-in Procedure
• The fireplace should be run three to four hours
continuously on high.
• Turn the fireplace off and allow it to completely cool.
• Remove fixed glass assembly. See Section 4.B.
• Clean fixed glass assembly. See Section 4.
• Replace the fixed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the fire-
place.
NOTICE! Open windows for air circulation during fire-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
G. Heat Management
Heat Output
This model has a variable burn rate which is controlled
by the HI/LO switch on the control module. Therefore the
flame height is adjustable. The HI/LO switch is shown in
Figure 3.6. It is located in the control cavity of the appli-
ance.
If a remote control is installed, the flame height may also
be controlled by the remote, if flame height is a function
of that particular model of remote control.
If an optional fan is installed, the fan speed is controlled
by adjusting the speed control knob. Turn the knob
clockwise to increase the fan speed and counterclockwise
to decrease the fan speed.

11
Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
NOTICE: Some functionality will be lost when using battery
backup including remote control, fan, or any other auxiliary
functions that require household 110-120 VAC power.
3.5 ON/OFF Switch/Control Cavity Location
H. Operation During A Power Outage (IPI
Plus)
The IntelliFire Plus intermittent pilot ignition system comes
with a battery backup system that enables the system to
operate in a power outage. The system offers seamless
transition from household AC power to battery backup.
A factory-installed battery pack is located in the control
cavity of the appliance. See Figure 3.5. Battery longevity
and performance will be affected by long term exposure to
the service temperatures of this appliance.
NOTICE: Batteries should only be used as a power source
in the event of an emergency power outage. Batteries
should not be used as a primary long-term power source.
To Operate Fireplace Using Battery Power (DC):
1. Access the control cavity of the appliance. See Figure
3.5 for location.
2. Locate the battery tray and insert four AA cell batteries.
Battery polarity must be correct or module damage will
occur. A complete wiring diagram is included in the
Electrical section of the appliance Installation Manual.
3. Turn the appliance on according to the instructions
below for the appropriate type of control:
Factory-Installed ON/OFF Switch:
• Toggle the switch as you would under normal
circumstances.
Wireless Remote:
• Remote receiver is integrated into the ignition module
• Use the remote to turn the appliance on.
• To preserve battery life, do not use the HI/LO flame or
THERMOSTAT options.
Ignition Module:
• Locate the ignition module in the control cavity.
• Slide the ON/REMOTE/OFF switch to the ON position.
To Return to Operation Using Electrical (AC) Power
Factory-Installed ON/OFF Switch:
• Toggle the switch to OFF and remove the batteries
from the battery tray.
Wireless Remote:
• Slide the ON/REMOTE/OFF switch to the REMOTE
position. Remove the batteries from the battery tray.
Ignition Module:
• Slide the ON/REMOTE/OFF switch to the REMOTE
position.
Remove the batteries from the battery tray.
ON/OFF SWITCH ON
REAR OF APPLIANCE
CONTROL CAVITY

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/1412
Figure 3.6 Control Module
Control Module Operation
1. The control module has an ON/OFF/REMOTE selector
switch that must be set. See Figure 3.6.
OFF Position: Appliance will ignore all power inputs and
will not respond to any commands from a wall switch or
remote. The unit should be in the OFF position during
installation, service, battery installation, fuel conversion,
and in the event that the control goes into LOCK-OUT
mode as a result of an error code.
ON Position: Appliance will ignite and run continuously
in the HI flame setting, with no adjustment in flame
output. This mode of operation is primarily used for
initial installation or power outage operation with battery
backup.
REMOTE Position: Appliance will initiate commands
from an optional wired wall switch and/or the wireless
remote (RC300).
2. If using the wired switch in the control cavity with the
module in REMOTE mode, the flame output can be
adjusted with the HI/LO selector switch on the module.
See Figure 3.6. Note that the flame HI/LO selector
switch will become inactive once an optional remote
control (RC200/RC300) is programmed to the control
module. Note that the control module will always ignite
the fireplace on HI and remain so for the initial 10
seconds of operation. If the HI/LO is switched to the
LO position, the flame output will automatically drop to
the lowest setting after the flame has been established
for 10 sec. After this 10 second period, the flame can
be adjusted from HI to LO with the switch.
3. The control module has safety feature that automatically
shuts down the fireplace after 9 hours of continuous
operation without receiving a command from the RC300
remote.
4. If you intend to use both the wired appliance switch and
the RC300 remote control to operate your fireplace, the
appliance switch will override any commands given
by the remote.
5. Module Reset
This module may lock-out under certain conditions.
When this occurs, the appliance will not ignite or
respond to commands. The module will go into lock-out
mode by emitting three audible beeps, then continuously
displaying a RED/GREEN error code at its status
indicator LED.
• Check battery tray. Remove batteries if installed.
Batteries should only be installed for use during power
outages. See Section H.
• Locate the module selector switch. (See Figure 3.6).
• Set the module selector switch to the OFF position.
• Wait five (5) minutes to allow possible accumulated gas
to clear.
• Set the module selector switch to ON or REMOTE
position.
• Start the appliance.
WARNING! Risk of Explosion! DO NOT press the mod-
ule reset switch more than one time within a five minute
time period. Gas may accumulate in firebox. Call a quali-
fied service technician.
Nine Hour Safety Shutdown Feature
The appliance has a safety feature that automatically
shuts down the fireplace after nine hours of continuous
operation without receiving a command from the wall
switch or optional remote.
I. Detailed Component Operating Instruc-
tions - IntelliFire Plus
Optional Fan Operation
If desired, a fan kit may be added. Contact your dealer
to order the correct fan kit. Heat management for the fan
is discussed in Section 3.G. Detailed instructions are in-
cluded with the fan kit.
Appliance ON/OFF
If an optional remote control or wall control is installed,
it should be used to control the ON/OFF function of the
appliance. Follow instructions included with the installed
control.
To operate the appliance without a wall control or remote
control, use the ON/OFF switch located on the front panel
of the control cavity of the appliance. See Figure 3.5.
CAUTION! Risk of Electric Shock! Avoid touching wires
and electrical components in appliance control cavity.
LP/NG GAS-TYPE
SELECTOR SWITCH
WIRE LEAD FROM
REGULATOR CONNECTS HERE
MODULE


13
Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
CAUTION! Handle fixed glass assembly with care.
Glass is breakable.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the fireplace must be
kept clean.
CAUTION! Risk of Burns! The fireplace should be
turned off and cooled before servicing.
Any safety screen or guard removed for servicing must be
replaced prior to operating the fireplace.
Installation and repair should be done by a qualified service
technician only. The fireplace should be inspected before
use and at least annually by a professional service person.
4
4 Maintenance and Service
Task Frequency To be completed by
Glass Cleaning Seasonally
HomeownerRemote Control Seasonally
Venting Seasonally
Gasket Seal
and Glass
Inspection
Annually
Qualified Service
Technician
Log Inspection Annually
Firebox
Inspection
Annually
Control
Compartment &
firebox Top
Annually
Burner Ignition
& Operation
Annually
A. Maintenance: Frequency and Tasks
•Prepare a work area large enough to accommodate fixed
glass assembly and door frame by placing a drop cloth
on a flat, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or floor surfaces.
• Remove front casting by grasping it at the top and lifting
up. If the stove is already installed in a top vented
configuration, the top casting will need to be lifted slightly
to accommodate removal of the front casting. See Figure
4.1. Set front casting aside on prepared work surface.
• Release both glass latches at the lower corners of the ap-
pliance. Remove glass from appliance. See Figure 4.2.
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
Figure 4.2 Remove Glass Frame
Figure 4.1 Remove Casting
TOP CASTING
FRONT CASTING
GLASS LATCHES
When properly maintained, your fireplace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance. Visit www.
heatnglo.com to locate a dealer. We recommend annual
service by a qualified service technician.

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/1414
• Reinstall the glass frame by engaging the latches at the
bottom corners of the firebox with the glass frame tabs.
• Reinstall front casting.
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your fireplace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
• Remove batteries from remote controls.
• Unplug 6 volt adapter plug on IPI models.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and flashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.

15
Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
C. Maintenance Tasks - Qualified Service
Technician
The following tasks must be performed by a qualified ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect fixed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Confirm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that fixed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Logs
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to Installation Manual for log placement instruc-
tions.
• Verify correct log placement and no flame impingement
causing sooting. Correct as necessary.
Firebox
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace fireplace if firebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Burner Ignition and Operation
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, flashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces.
DO NOT block ports or obstruct lighting paths. Refer to
Installation Manual for proper ember placement.
• Verify batteries have been removed from battery back-
up IPI systems to prevent premature battery failure or
leaking.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other flame problems.
• Verify air shutter setting is correct. See Installation
Manual for required air shutter setting. Verify air shutter
is clear of dust and debris.
• Inspect orifice for soot, dirt and corrosion. Verify orifice
size is correct. See Service Parts List for proper orifice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot flame pattern and strength. See Figure 4.3
for proper pilot flame pattern. Clean or replace orifice
spud as necessary.
• Inspect IPI flame sensing rod for soot, corrosion and
deterioration. Polish with fine steel wool or replace as
required.
• Verify that there is not a short in flame sense circuit
by checking continuity between pilot hood and flame
sensing rod. Replace pilot as necessary.
Figure 4.3 IPI Pilot Flame Patterns

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/1416
5
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE SOLUTIONS
Condensation on the glass This is a result of gas combustion and temperature variations. As the appliance warms,
this condensation will disappear.
Blue flames This is a result of normal operation and the flames will begin to yellow as the appliance
is allowed to burn for 20 to 40 minutes.
Odor from appliance When first operated, this appliance may release an odor for the first several hours.
This is caused by the curing of the paint and the burning off of any oils remaining from
manufacturing. If appliance has not been used for some time, dust can build up and
cause an odor.
Film on the glass This is a normal result of the curing process of the paint and logs. Glass should be
cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the
manufacturing process. A non-abrasive cleaner such as gas appliance cleaner may be
necessary. See your dealer.
Metallic noise Noise is caused by metal expanding and contracting as it heats up and cools down,
similar to the sound produced by a furnace or heating duct. This noise does not affect
the operation or longevity of the appliance.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.

17
Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
B. Troubleshooting
IntelliFire Plus™ Ignition System
Symptom Possible Cause Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
A. Incorrect wiring. Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assembly
are tight; also verify igniter and flame sense wires are not grounding
out to metal chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
C. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
2. Pilot won’t light,
there is no noise or
spark.
A. No power, transformer installed
incorrectly, or depleted batteries.
Verify that transformer is installed and plugged into module. Check
voltage of transformer at connection to module. Acceptable read-
ings of a good transformer are between 6.4 and 6.6 volts DC. Bat-
tery power supply voltage must be at least 4 volts. If less than 4
volts, replace batteries.
B. A shorted or loose connection in
wiring configuration or wiring har-
ness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight fit. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
C. Improper wall switch wiring. Verify that 110-120 VAC power is “ON” to junction box.
D. Module not grounded. Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
3. Pilot sparks, but
Pilot will not light.
A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
B. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance.
D. Pilot valve solenoid. Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.
If below 1.5 volts, replace module. If 1.5 volts or greater, replace
valve.

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/1418
Intellifire Plus™ Ignition System - (continued)
Symptom Possible Cause Corrective Action
4. Pilot lights but contin-
ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
pilot flame has been lit,
flame rectification has
not occurred.)
A. A shorted or loose connection in flame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
flame sense or igniter wires are not grounding out to metal
chassis, pilot burner, pilot enclosure or screen if present, or
any other metal object.
B. Poor flame rectification or contaminated
flame sensing rod.
With fixed glass assembly in place, verify that flame is en-
gulfing flame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. With a multi-
meter, verify that current in series between module and
sense lead is at least 0.14 microamps. Verify correct pilot
orifice is installed and gas inlet is set to pressure specifi-
cations. Polish flame sensing rod with fine steel wool to
remove any contaminants that may have accumulated on
flame sensing rod.
C. Module is not grounded. Verify module is securely grounded to metal chassis of ap-
pliance. Verify that wire harness is firmly connected to the
module.
D. Damaged pilot assembly or contami-
nated flame sensing rod.
Verify that ceramic insulator around the flame sensing rod
is not cracked, damaged, or loose. Verify connection from
flame sensing rod to white sensor wire. Polish flame sens-
ing rod with fine steel wool to remove any contaminants
that may have accumulated on flame sensing rod. Verify
continuity with a multi-meter with ohms set at lowest range.
Replace pilot if any damage is detected.
5. Appliance lights and
runs for a few minutes
and then shuts down
and/or appliance cycles
on and off.
A. A shorted or loose connection in flame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
flame sense or igniter wires are not grounding out to metal
chassis, pilot burner, pilot enclosure or screen if present, or
any other metal object.
B. Poor flame rectification or contaminated
flame sensing rod.
With fixed glass assembly in place, verify that flame is en-
gulfing flame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. With a multi-
meter, verify that current in series between module and
sense lead is at least 0.14 microamps. Verify correct pilot
orifice is installed and gas inlet is set to pressure specifi-
cations. Polish flame sensing rod with fine steel wool to
remove any contaminants that may have accumulated on
flame sensing rod.
C. Logs are set up incorrectly. Remove and reinstall logs per the log placement
instructions.
D. Damaged pilot assembly or contami-
nated flame sensing rod.
Verify that ceramic insulator around the flame sensing rod
is not cracked, damaged, or loose. Verify connection from
flame sensing rod to white sensor wire. Polish flame sens-
ing rod with fine steel wool to remove any contaminants
that may have accumulated on flame sensing rod. Verify
continuity with a multi-meter with ohms set at lowest range.
Replace pilot if any damage is detected.

19
Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/14
6
6 Reference Materials
A. Accessories
Remote Controls Switches
After a qualified service technician has installed the re-
mote control, follow the instructions supplied with the
control installed to operate your fireplace:
For safety:
• Install a switch lock or a remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
Optional Fan
If an optional fan is purchased, have it installed by a
qualified service technician. Section 3 discusses using
the fan to manage the heat output. Follow the instruc-
tions supplied with the fan kit to operate your fan.
See your dealer if you have questions.
Install approved accessories per instructions included
with accessories. Contact your dealer for a list of ap-
proved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.
Warming Shelves
Follow the instructions supplied with the warming shelves
kit to install them. See your dealer if you have questions.

Heat & Glo • TIARAI-BK-IPI, TIARAIBR-IPI, TIARAI-CES-IPI Owner’s Manual • 2342-981 Rev. D • 3/1420
Service Parts
Beginning Manufacturing Date: Aug 2014
Ending Manufacturing Date: Active
TIARA I-IPI
Part number list on following page.
Log Set Assembly
Gas Stove - DV
TiaraI-BK-IPI (Black), TiaraI-BR-IPI (Brown), TiaraI-CES-IPI (Espresso),
02/14
1
2
34
5
6
8
7
10
9
11
12
13
15
14
16
17
19
18
21
20
22
23
B. Service Parts