HEATSTRIP Intense THY User manual

Ph: 03 9562 3455 | E: [email protected]
HEATSTRIP® Intense & Intense White (THY & THYW)
Intense (THY & THYW)
Product Manual
www.heatstrip.com.au

Innovative, High Performance Electric Heating Technology
Features & Benefits
High Output radiant heat
HEATSTRIP® Intense electric radiant heaters produce radiant heat that travels through the air directly to people and surfaces
below – similar to the heat rays emitted by the Sun. Radiant heating is the only viable option for outdoor or tough indoor sites.
Maximum heat performance – multiple applications
The high temperature output of the HEATSTRIP® Intense is perfect for exposed outdoor sites, high ceilings and hard-to-heat
indoor and outdoor applications.
Suitable for permanent outdoor mounting, no protection needed.
For outdoor applications, the HEATSTRIP® Intense is suitable for both permanently exposed (eg. courtyards and patios) and
undercover installations - does not need to be fully protected from the elements.
Corrosion protection
Built from corrosion resistant alloy, it is suitable for use in most applications, including difficult corrosive environments such as
coastal areas.
Multi-Purpose Mounting Options
The HEATSTRIP® Intense is supplied with flexible mounting options. The standard bracket will allow both ceiling and wall
mounting, at various angles, as well as suspension by chains/wires and metal rods.
DIY
The THY2200 & THY2200W is supplied with a lead and plug, and is therefore ideal for DIY installations with brackets included.
Element
Carbon filament infra-red heating element provides high performance instant heat.
Warranty
2–year residential and 1-year commercial warranty.
Material & Design
Anodised alloy casing and end caps with a powder coat hexagon grille. Available in both a black and off-white colour.
March 2022
Classic
THHA Elegance
with remote
THE-R
Elegance with
Remote &
App
THE-RA
Intense
THY
Intense
White
THY-W
Classic
With Remote
THHA-R
Elegance
THE
Max DC
With Remote
THXDC-R
Max
THX
Outdoor Heang Range

Specifications - Australia
MODEL POWER
(WATTS) CURRENT (AMPS) DIMENSIONS (mm) WEIGHT (Kg)
LEAD
LENGTH
(mm) PLUG COLOUR
THY2200 2200 9.2 1068 x 120 x 90 61000 YES Black
THY3200 3200 13.3 1270 x 120 x 90 71000 NO Black
THY2200W 2200 9.2 1068 x 120 x 90 61000 YES Off-White
THY3200W 3200 13.3 1270 x 120 x 90 71000 NO Off-White
MODEL
HEATER TYPE High intensity electric radiant, infra-red overheat heater with carbon filament
element.
OUTPUT 2200 watts or 3200 watts
POWER 230-240 Volts Nominal at 50—60 Hertz, Single Phase
CONNECTION 3 Core Cable 2.5mm2
APPROVALS AUSTRALIA / NZ / EU
MOUNTING HEIGHT MINIMUM
RECOMMENDED
MAXIMUM
2.1 m
2.3 m - 2.5 m
2.8m Outdoors and 3m Indoors
(For higher ceiling heights, units can be
lowered using optional brackets kits)
MOUNTING OPTIONS
Suitable for ceiling, wall, and beam mounting as well as suspension by chains & wires using standard brackets. Optional mounting accessories include extension
mount poles and flush ceiling mount kit.
PROTECTION RATING IPX5 Protection from water ingress from all directions
MATERIALS OF CONSTRUCTION Anodised alloy casing and end caps with powder coat grille (THY2200 &
THY3200)
Anodised alloy with high temperature Off - White ceramic coating (THY2200W &
THY3200W).
THY2200 & THY2200W THY3200 & THY3200W

Spot heating principle
In most outdoor or difficult-to-heat indoor applications, there are 2 methods when looking at the size and quantity of heaters
required.
Option 1 is to comfort heat the entire area based on the total dimensions of the space, regardless of whether the entire area is
being fully occupied or not.
Option 2 is to spot heat the high use areas, such as over outdoor tables, BBQ’s, lounges, assembly lines or indoor work-
stations.
Often it is more practical and efficient to spot heat these areas. Spot heating will help to reduce the initial capital cost, as well
as the on-going running costs. Spot heating will allow the area to be “zoned”, meaning heating only the areas that are being
used, such as tables in a restaurant or outdoor alfresco area.
The top diagram shows how HEATSTRIP® Intense is recommended to be used directly over a table, while the bottom diagram
indicates how to spot heat a large area.
THY2200 & THY2200W
over table THY3200 & THY3200W
Over Table

Selection guide
General recommendations for HEATSTRIP® Intense:
• Ideal mounting height: 2.3m to 2.5m, and the maximum is 2.8m. Minimum is 2.1m.
• Ideal mounting location: ceiling mounted, directly above area to be heated (e.g. above a table)
The below table outlines the coverage HEATSTRIP® Intense model (in m2), based on 3 different scenarios.
For example, in an outdoor area that is protected from prevailing winds by walls, café blinds etc, (e.g. outdoor
enclosed)
This data is based on direct overhead ceiling mounting. If the heaters are wall mounted, the radiant footprint will
be
reduced. Above data is based on direct overhead ceiling mounting. If the heaters are wall mounted, the radiant
footprint may be reduced.
The below diagrams show the approximate heating area for each model, based on both an indoor protected,
outdoor enclosed and outdoor exposed location.
MODEL INDOOR PROTECTED (m2)OUTDOOR ENCLOSED (m2)OUTDOOR EXPOSED (m2)
THY2200 14 95
THY3200 21 13 8
THY2200W 14 95
THY3200W 21 13 8
BLACK OFF-WHITE

Table Layout
General recommendations for HEATSTRIP® Intense:
• Ideal mounting height: 2.3m to 2.5m, and the maximum is 2.8m. Minimum is 2.1m.
• Ideal mounting location: ceiling mounted, directly above area to be heated (e.g. above a table)
For the majority of outdoor applications, the most effective method is to spot heat a table or similar area. The diagrams
below provides an easy selection guide for the approximate model and quantity of heaters required to heat common resi-
dential table settings
Selection are based on HEATSTRIP Intense being mounted at 2.4m from the floor in a fully enclosed undercover outdoor
area.
THY2200
2x THY2200
2x THY3200
2x THY2200
2x THY3200
THY3200

Installation Requirements
The ideal mounting position for the HEATSTRIP® Intense is on the ceiling, directly above the area to be heated. If this is
not possible, HEATSTRIP® Intense can be mounted on a wall and angled downwards. In this situation, ensure the
mounting height is in the range of 2.1m to 2.5m.
For mounting heights more than 2.8m outdoors, we recommend the use of the optional accessories to reduce the height of
the heater to 2.3m—2.5m. This will increase the effectiveness of your HEATSTRIP®. Refer to the Mounting Accessory
section for more information.
Electrical connections/GPO’s should not be located at the back of the heater. They should be located outside the physical
footprint of the units to minimize heat build-up behind the units.
The HEATSTRIP® Intense is not suitable for mounting on an incline, along the length.
This Model may be hardwired and connected to an On/Off switch. In this situation, the heater must be installed by a
licenced electrician.
Incorrect Installation Correct Installation
The heating surface must never
be directed toward the ceiling

Installation location — the below diagrams confirm the minimum recommended clearances.
Angled
Wall
Installation
Ceiling
Installation
Angled
Ceiling
Installation
Lights, fans, and sprinklers
must NOT be below heater
Surface
Below
Heater
Lights, fans, and sprinklers
must NOT be below heater
Surface
Below
Heater
Lights, fans, and sprinklers
must NOT be below heater
Surface
Below
Heater
300
150
300
150
1000 min.

Mounting options
The installation of HEATSTRIP® Intense is simple and easy with the standard mounting brackets supplied. For other more
challenging locations there are a range of mounting options available - refer to below diagrams.
The HEATSTRIP® Intense can be mounted directly to the ceiling, flush mounted into the ceiling, angled downwards on a
wall, suspended on chains, poles or attached to beams and rafters. Refer to the following pages for more detailed
information on each mounting option.
Optional Mounting Accessories
Installation options with standard bracket
(*Chain not included)
Standard Ceiling Bracket
Beam / Pole Mounting
(Using standard bracket)
Chain / Wire Mounting
(Using standard bracket)
Flush Mount Enclosure
Extension Mounting Bracket
CEILING

Standard mounting brackets
The HEATSTRIP® Intense comes with a pair of standard mounting brackets. These adjustable brackets allow direct ceiling
or wall mount, and come with pre-set angle options of parallel, 22.5° and 45°.
The flexible standard mounting bracket can be turned 90 degrees to mount onto a beam, it can also be used to suspend
with chains.
The brackets need to be mounted onto a secure frame or wall with a minimum distance between the two brackets. The
minimum distance (“B”) for each model is listed on the next page. All dimensions shown below are in (mm).
When completing the installation, ensure all screws are tight and unit is secure.
Note: When suspension mounting, chains are not included.
Standard Mounting Bracket
PART No PACKAGED
DIMENSIONS (mm) WEIGHT (kg) MATERIALS COLOUR
ZBRAK-132B 125 x 100 x 40 0.2 ANODISED BLACK
ZBRAK-132W 125 x 100 x 40 0.2 ANODISED OFF-WHITE
120

MOUNTING
Fix the two mounting brackets to the ceiling or wall in the desired location (refer minimum bracket centre chart). Make sure
the method of fixing (bolts or screws) will be more than strong enough to support the weight of the heater, allowing for
strong winds and other conditions.
• Slide the 2 locking brackets into the groove on the back of the heater. Make sure the pins on the locking bracket are
facing the matching holes in the top mounting bracket.
• Lift heater into position and secure the 2 locking brackets to the mounting brackets using the screws provided. Make
sure the 2 pins on the locking bracket engage with the matching holes in the mounting bracket. The pins will allow for
both horizontal or angle mounting as required
• Tighten all screws and tighten the round nut at the top of the bracket, so it locks onto the top part of the mounting
bracket.
NOTE: The standard bracket allows for normal or angle mounting of the heater and is suitable for ceiling or wall mounting.
MODEL “B”
MINIMUM DISTANCE (mm)
THY2200 350
THY3200 700
THY2200W 350
THY3200W 700
Left: Suspension mounting, using the standard
mounting brackets
NOTE: Chains or wire not included

Extension Mount Bracket
PART No.
(BLACK)
Suitable for
THY2200 / THY3200
PACKAGED
DIMENSIONS
(mm)
WEIGHT
(kg) MATERIALS NOTES
PART No.
(OFF-WHITE)
Suitable for
THY2200W /
THY3200W
THYAC - 047 300 x 150 x 50 0.21 Aluminium Kit includes 2x300mm
extension pole
THEAC-043
THYAC - 048 600 x 150 x 50 0.38 Aluminium Kit includes 2x600mm
extension pole
THEAC-044
THYAC - 049 900 x 150 x 50 0.55 Aluminium Kit includes 2x900mm
extension pole
THEAC-045
THYAC - 050 1200 x 150 x 50 0.71 Aluminium Kit includes
2x1200mm extension
THEAC-046
The Extension Mount bracket allows HEATSTRIP® Intense units to be lowered from high ceilings using rigid connections.
The standard length options as part of the kit are 300mm, 600mm, 900mm and 1200mm.
The extension mount bracket utilises components from the standard bracket kit which is supplied with each heater.
Standard Bracket
1300
1000
700
400

Flush mount enclosure
The Flush Mount Enclosure is an ideal way to neatly install the HEATSTRIP® into a ceiling. They are available for the
HEATSTRIP® Intense model, and are supplied as a one-piece unit suitable for mounting individual heaters. Flush mounting can
be used with plaster or timber lined ceiling materials.
An ideal mounting height is 2.3m - 2.5m, with a maximum ceiling height of 2.8m in an outdoor enclosed environment. Maxi-
mum mounting heights should be strictly followed, otherwise the performance of the units may be reduced.
A minimum clearance of 200mm behind the enclosure must be provided.
The enclosure for the THY2200 & THY3200 is manufactured from black powder coated steel, with a black fascia.
The enclosure for the THY2200W & THY3200W is manufactured from black powder coated steel, with an off-white fascia.
SUITABLE FOR
MODEL PART No HOLE CUTOUT DIMENSIONS (mm) OVERALL DIMENSIONS (mm) WEIGHT (kg)
THY2200 THYAC - 051 1152(L) x 205(W) 1208(L) x 258(W) x 201
(D) 5
THY3200 THYAC-052 1302(L) x 205(W) 1358(L) x 258(W) x 201
(D) 7
THY2200W THYAC-053 1152(L) x 205(W) 1208(L) x 258(W) x 201
(D) 5
THY3200W THYAC-054 1302(L) x 205(W) 1358(L) x 258(W) x 201
(D) 7

HEATSTRIP® TT-MTR-PLUG Controller
TT-MTR-PLUG Controller
The TT-MTR-PLUG controller consists of a remote control and a
plug-in wall socket timer unit to provide easy wireless timer
operation of wall plug connected appliances.
The TT-MTR-PLUG has been designed to provide easy remote
control timer functionality to wall socket powered HEATSTRIP
heaters. The unit can however be used to remotely operate with
timer functionality any device powered by a standard 10A
Australian wall socket outlet.
Design Features
• The TT-MTR-PLUG provides an easy means of remotely
turning on appliances that are normally permanently con-
nected to a standard wall socket.
• An easily selected 1 hour, 2 hour and 4 hour timer function
accessible on both the wall unit and re-mote
• Programmable remote control unit capable of controlling
multiple units.
Remote battery CR2025, 3V, Lithium
Remote range 10m+
Wall socket supply 220V - 240V, 50Hz
Max Load 10A (2400W)
Standby consumption <1W
Remote Frequency 38KHz IR
Dimensions (mm) 105 (H) x 55 (W) x 60 (D)
Approvals Australian Standards AS/
NZ
3105, 3112, 3100
Specification
NOTE: Optional Controller (Not Included with heater)
Only Suitable for THY2200 & THY2200W.

HEATSTRIP® Wall Controller with Remote
MODEL MAXIMUM
VOLTAGE (Volts) MAXIMUM CURRENT (Amps) PACKAGED DIMENSIONS (mm) UNIT WEIGHT (kg)
TT-MTM 240 16 150 x 95 x 55 0.3
TT-MTM2 Wall Controller
This controller is a custom designed and manufactured controller for HEATSTRIP heaters. It has been
designed for ease of use and to provide low running costs of your heater. It provides both
temperature control (allowing the user to turn the heat output up or down depending on the ambient
temperature and condions) and a mer for automac heater shut-o operaon.
The mer funcon has 4 sengs: 1 hour, 2 hours, 4 hours or constantly on. This feature is ideal for
applicaons such as BBQ areas, alfresco areas, restaurant dining, assembly line producon etc. When
connuous heat is not required . The mer also reduces the likelihood of heaters being inadvertently
le turned on.
Depending on the ambient temperature there may be a requirement to control the heat output of the
heater. The controller has 3 sengs, they are High, Medium and Low.
The controller allows a combinaon of the mulple mer (1/2/4 hour) and heat
outputs (High/Medium/Low)
Controlling mulple heaters
It is possible to use one wall controller to
control mulple heaters. The wall controller is
rated at 16 Amps and 240 volts.
Remote Pairing
All units operate using the same remote
control frequency, therefore, mulple
wall controllers can be operated using a
single remote control.
The remote will funcon at distances of
over 8m when used in a straight line,
This distance
reduces when used at an angle.

Operaon
Press “On/O” buon to turn power on and o.
Once turned on, the controller will default to High power seng and will be permanently on (no
mer funcon). Press “POWER” buon to select the desired power seng by cycling through
HIGH—MEDIUM-LOW. When power seng is at high the controller will provide connuous
power. When power seng is at “MEDIUM” or “LOW” the output alternates between being on
and o so that it delivers a lower output to the heater. Press “TIMER” buon to set the mer to
1,2,4 hours or permanently on. When permanently on, one of the TIMER LED’s will be illuminat-
ed. Once the mer is selected, the mer will be started immediately. When the mer has end-
ed, power will turn o and all LED’s will also turn o.
Thermal Cut-Out Protecon
This controller is protected by a thermal cut-out switch. This switch is acvated when the
temperature of the controller is too high. The controller will cut all power unl it has suciently
cooled. Once it cools the unit will connue working as usual.
Warm Up Mode
The controller is programmed to operate connuously (High seng) for the rst 15 minutes of
operaon regarding less of the selected power seng, this is to allow me for the heater to
warm up. Aer this me it will operate as selected.
Safety
The TT-MTM controller is to be mounted indoors it needs to be away from wet condions.
Ensure the connecons are properly connected. The controller needs to be installed according
to your local wiring guidelines and regulaons . Do not allow any cables, furnishings, ammable
materials or other items to obstruct the vents of the controller. Never block the air vents of the
controller.
Never block the air vents of the controller. Do not put anything in the vents of the controller.
The appliance is not intended for use by persons (Including children) with reduced physical,
sensory or intellectual capabilies, or lack of experience and knowledge , unless they have been
given supervision or instrucon concerning use of the appliance by person responsible for their
safety. Children should be supervised to ensure they do not play with the appliance.
Maintenance
The TT-MTM Controller is made from durable materials, however regular care and maintenance
of your controller will help prolong the life of the product. It is recommended that you dust the
controller to keep the surface clean. Cleaning at least every three months will reduce the
amount of dust build up and keep it looking at its best. Do not use any abrasive materials or
product s to clean the controller, this includes solvents, citrus based cleaners or other harsh
cleaning products. Do not use water or a damp cloth to clean the controller. The remote uses a
CR2025 3V lithium baery. If the red light on the remote stops working then change the baery.

The TT-MTM2 Controller required sucient air circulaon in order to provide connuous operaon
on the high power load seng. The vents must always remain clear; never block or cover the vents.
An ideal controller installaon will provide signicant space around the back of the controller. In-
stalling into restricted spaces, such as brick walls, may result in overheang if adequate venlaon
is not provided.
TT-MTM2 Controller Installaon Guide

It is recommended to install an ON/OFF isolaon switch before the controller and ensure the unit is turned OFF
aer use.
Mulple heaters can be operated using a single controller, however the maximum current rang of 16A must not
be
exceeded. For direct wiring to the controller, the maximum is generally on heater unit unless the combined
maximum current is less than 16A. For example, 2x THH1800A can be connected directly to the controller.
Below are example circuits indicang potenal installaon conguraons.
Always check with your electrician and ensure all wiring is in accordance with local regulaons.
Heater wiring schemac diagrams
1x THY3200 (or THY3200W)
1x THY2200 or THY2200W
THY2200
Heater
THY3200
Heater

Safety
HEATSTRIP® Intense has an IP rating of X5. This means it is safe for water ingress from all directions. The HEATSTRIP®
can be safely hosed down.
HEATSTRIP® has undergone extensive testing both in laboratory conditions; in Thermofilm’s assembly facility in Melbourne
and field trials in Australia and overseas. It has been this testing that gives the purchaser the confidence of a high quality
product.
Independent laboratory testing has confirmed Thermofilm’s full compliance with Australian and other International
Standards. This includes CE, AS/ANZ, UL/CSE
HEATSTRIP® is Class 1 equipment and must be earthed.
In operation, this heater is VERY HOT— do not touch any part of the heater while it is turned on. Do not touch any part until
30 minutes after it is turned off.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or intellectual
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of
the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the
appliance.
Do not allow any cables, furnishings, flammable materials or other items come in contact with any surface of the heater.
If installed in wet areas, the heater switches or controls must be located so that they cannot be touched by persons in the
bath or shower.
The heater needs to be installed as per the installation instructions paying special attention to the minimum clearances. The
heater needs to be mounted on a rigid bracket or fixing.
The heater must not be mounted immediately below or in front of a socket outlet.
In case of a heater fault or damaged supply lead, the appliance should be returned to the point of purchase for return to
Thermofilm for repair.
Maintenance
The HEATSTRIP® is made from durable materials, however regular care and maintenance of your heater will help prolong
the life of the heater.
It is recommended that you clean the heater with a soft cloth, gently wipe the surfaces of the heater with a mild detergent to
remove the built up contaminants from the environment. Then rinse all detergent off the heater.
All chemicals in the atmosphere including cigarette smoke, pollution etc. will tarnish the surface of the heater. In this case,
additional cleaning and maintenance may be required. The cleaning process at least every three months will reduce the
amount of build up and keep it looking as best it can. If the heater is in a corrosive environment eg. salt spray, we
recommend that you clean your heater with a light spray of fresh water every week. After cleaning, turn the heater on for 20
minutes to dry any water residue and prevent water staining.
Before cleaning or inspection activity, the heater must be switched off and cooled down completely.
Do not use any abrasive materials or products to clean the heater, this includes solvents, citrus based cleaners or other
harsh cleaning products.
When handling the heater, ensure that your hands are clean or that you use clean gloves as grease or dirt can mark the
surface of the heater.
Do not use high pressure water to clean heaters, light water spray only.

Warranty Terms & Conditions
The below Warranty Terms and Conditions apply for New Zealand and Australia only. For international warranty please
refer to international warranty terms and conditions.
Thermofilm warrants to the original owner that HEATSTRIP® Intense products will be free from defects in materials and
workmanship for a period of 24 months for residential applications (and 12 months for commercial applications) from the
date of purchase in accordance with the following warranty terms and conditions.
Provision of this warranty is subject to:
• The HEATSTRIP® product must be installed in accordance with the Installation Instructions and relevant electrical
standards and codes.
• The HEATSTRIP® product must be maintained and cleaned according to instructions detailed in the Installation Manual.
• There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units
depends entirely upon the system design and capacities as determined by the purchaser.
• The customer has not repaired, opened or altered the product in any unauthorised manner.
• This warranty excludes damage to the product or components arising from circumstances outside the control of
Thermofilm, including, but not limited to, where the product is not used for intended purpose; where the product has
been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication,
misuse, abuse, vandalism, lack of maintenance or accident.
• Thermofilm’s obligations under this warranty are limited to repair or replacement at Thermofilm’s factory of any
components of the product which Thermofilm identifies to its satisfaction to be defective.
• Transportation charges involved in return of the product to the Thermofilm factory (or any other location authorised in
writing by Thermofilm) is the sole responsibility of the customer.
• All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from the
Thermofilm factory, if not delivered by Thermofilm to destination.
• Discolouration of the surface may occur after a period of time, this does not constitute a warrantable event.
• Twisting and bending of the heaters may occur, this does not constitute a warrantable event.
• No products or components will be supplied in advance of an examination of the faulty product or components by
Thermofilm or an authorized representative of Thermofilm.
• Thermofilm does not participate in any site related costs or labour expenses incidental to replacement of parts, repairing,
removing, installing, servicing, transportation or handling of parts to complete products, and assumes no liability on parts
repaired or replaced without written authorisation. Thermofilm shall not be liable for any default or delay in performance
of its warranty obligations caused by any circumstances beyond its control, including, but not limited to, judicial or
government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of components.
Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have
them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the
transportation company and insist that a record of the damage is made on the freight documentation.
The customer warrants using the product in accordance with:
• Any instructions provided to it by Thermofilm from time to time.
• All government and local regulations, including but not limited to all relevant electrical, environmental laws and
regulations governing the installation, storage, use, handling and maintenance of the goods.
• All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and
maintenance of goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
All warranty requests for repairs or replacements must be accompanied by a complete “Warranty Claim Form” available
from Thermofilm, together with proof of purchase (and where possible, photos of the installation) and the heater returned
to the place of purchase.
In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair/replacement. Contact
Thermofilm Australia Pty Ltd
17 Johnston Court, Dandenong South, Victoria 3175, Australia
Telephone: [phone],
Email: [email protected]