HEATSTRIP THH-AA Series User manual

Ph: 03 9562 3455 | E: [email protected]
www.heatstrip.com.au
HEATSTRIP® Classic with Remote & App
(THH-AA)
Classic (THH-AA)
Product Manual

2
Specifications - Australia
MODEL POWER
(WATTS) CURRENT (AMPS) DIMENSIONS (mm) WEIGHT (Kg)
LEAD
LENGTH
(mm) PLUG
THH2400AA 2400 10 1364 x 165 x 48 71000 YES
THH3200AA 3200 13.3 1774 x 165 x 48 9500 NO
MODEL
HEATER TYPE High intensity electric radiant overhead heater with high surface area
profiled alloy
OUTPUT Refer to model code chart above
POWER 230-240 Volts Nominal at 50—60 Hertz, Single Phase
CONNECTION 3 Core Cable 2.5mm2
APPROVALS AUSTRALIA/NZ
MOUNTING HEIGHT MINIMUM
RECOMMENDED
MAXIMUM
2.1 m
2.3 m to 2.5 m
2.7 m in a fully enclosed outdoor area (For higher
ceiling heights, units can be lowered using optional
bracket kits or refer to the Heatstrip Max range)
MOUNTING OPTIONS Suitable for ceiling, wall, beam, fixed umbrella and recess mounting. Also
available for extension mount using rigid fixing poles and chain mount
bracket.
PROTECTION RATING IP55 Protection from water ingress from all directions
COUNTRY OF MANUFACTURE Australia
THH2400AA THH3200AA
March 2023 Revision 3

3
Operating cost comparison
In many instances, patio heaters powered by gas bottles are used as an outdoor heating source. The below
table shows the operational cost comparison between HEATSTRIP® and a bottled gas outdoor heater. Not only
are the hourly running costs considerably less with HEATSTRIP®, but you never have to worry about running out
of gas, no refilling, no unattractive gas bottle to waste space; and HEATSTRIP® actually improves the value of
your property.
Notes:
1. Calculations of hourly running cost for outdoor gas heater is based on $25.00 average to fill a 9kg gas bottle and
average running time of 9 hours. $25.00 / 9 hours = $2.78 per hour
2. Electricity rate of 20.0 cents/kWh
3. All calculations are excluding GST.
1.8kW x 0.20 cents = $0.36 or 36 cents per hour
2.4kW x 0.20 cents = $0.48 or 48 cents per hour
3.2kW x 0.20 cents = $0.64 or 64 cents per hour
Calculations of yearly running cost are based on 180 hours usage
180 hours x $2.78 = $500.40 yearly running cost for outdoor gas heater
180 hours x $0.48 = $86.40 yearly running cost for 2400W HEATSTRIP®
180 hours x $0.64 cents = $115.20 yearly running cost for 3200W HEATSTRIP®
RUNNING
COST OUTDOOR GAS HEATER
HEATSTRIP® CLASSIC WITH REMOTE & APP
ELECTRIC RADIANT HEATER
THH2400A THH3200A
PER HOUR $2.78/hr $0.48/hr $0.64/hr
PER YEAR $500.40 $86.40 $115.20

4
Spot heating principle
In most outdoor or difficult-to-heat indoor applications, there are 2 options when looking at the size and quantity
of the heaters required.
Option 1 is to comfort heat the entire area based on the total dimensions of the space, regardless of whether the
entire area is being fully occupied.
Option 2 is to spot heat the high use areas, such as over outdoor tables, BBQ’s, lounges, assembly lines or in-
door workstations.
Often it is more practical and efficient to spot heat high use areas. Spot heating will reduce both the initial capital
cost as well as the ongoing running costs. Spot heating will allow the area to be “zoned”, meaning only the areas
that are being used are heated, such as tables in a restaurant or outdoor alfresco area.
Option 1 and 2 show a comparison between heating an entire area or spot heating over a table.
The bottom layout shows the flexibility of using HEATSTRIP® to provide a comfortable environment, even when
the layout of the area is very unusual.
Opon 1: 6 x THH2400AA
Opon 2: 2 x THH2400AA
BBQ BAR
BAR STORES
DINING TABLE
LOUNGE
Proposed Outdoor Area layout

5
Radiant footprint
HEATSTRIP® electric heaters produce
radiant heat which heats objects rather than
the air. Therefore, it is imperative that
objects to be heated (ie. people), are within
the direct radiant footprint of the heater.
The diagram to the left shows the radiant
footprint of HEATSTRIP® Classic with
Remote and App, and is an approximate
guide based on a fully enclosed outdoor
environment.
This diagram shows that the maximum heat
output is found directly under the heater, and
the temperature decreases as you move
away from the heater.
It highlights the importance of maintaining
recommended mounting heights, and if
possible, positioning the heater directly
above the area to be heated.
Note that the temperature is the same for all
4 models, regardless of the wattage.
However, as the size increases and the
length of the unit increases, the radiant
footprint will be longer.
The below diagrams show the approximate heating area for each model, based on both an indoor and outdoor enclosed
environment, with direct overhead mounting.
The radiant footprint is reduced in angled, wall mounted installations.
THH2400AA THH3200AA
THH2400AA THH3200AA

6
Selection guide
General recommendations for HEATSTRIP® Classic with Remote and App control:
• Ideal mounting height: 2.3m to 2.5m. Maximum is 2.7m in a fully protected/enclosed outdoor environment.
• Ideal mounting location: ceiling mounted, directly above area to be heated (eg. above a table)
• Based on the radiant footprint of the previous page, for a protected outdoor area, a minimum of 500W/m2 is re-
quired. For indoor spot heating, a minimum heating capacity of 400W/m2 is recommended.
The table below outlines the coverage of each HEATSTRIP® Classic with Remote and App control model based
on 3 different scenarios with direct overhead mounting. For example, for an outdoor area that is protected from prevailing
winds by walls, café blinds etc, Model THH2400AA will cover 4.8m2 . Model THH3200AA will cover 6.4m2.
For angled wall mounting applications, the coverage is reduced by up to 40%.
MODEL INDOOR PROTECTED (m2)OUTDOOR ENCLOSED (m2)OUTDOOR EXPOSED (m2)
THH 2400A 64.8 4
THH 3200A 86.4 5.3

7
Table layout
For the majority of outdoor applicaons, the most eecve method is to spot heat a table or similar area. The diagrams
below provide an easy selecon guide for the approximate model and quanty of heaters required to heat common
residenal table sengs.
Selecons are based on HEATSTRIP® Classic with Remote and App being mounted at 2.4m from the oor in a fully enclosed
undercover outdoor area.
1 x THH2400AA 1 x THH3200AA
1 x THH3200AA 2 x THH2400AA
2 x THH2400AA 2 x THH2400AA
4 x THH2400AA 2 x THH3200AA

8
Installation Requirements
The ideal mounting position for the HEATSTRIP® Classic with Remote and App is on the ceiling directly above the area to
be heated. If this is not possible, HEATSTRIP® can be mounted on a wall and angled downwards. In this situation, ensure
the mounting height is in the range of 2.1m to 2.7m and the table is within 2.5m of the wall.
For mounting heights more than 2.7m, we recommend the use of the optional accessories to reduce the height of the
heater to 2.3m—2.5 m. This will increase the effectiveness of your HEATSTRIP®. Refer to the Mounting Accessory section
for more information.
Electrical connections/GPO’s should not be located at the back of the heater. They should be located outside the physical
footprint of the units to minimize heat build-up behind the units.
If the heater is to be mounted on an incline (e.g. vaulted ceiling), ensure the electrical connection is located at the lowest
point of the heater.
Incorrect Installation Correct Installation
The heating surface must never
be directed toward the ceiling

9
Installation location — the diagrams below provide the minimum recommended clearances in mm.
WARNING: This heater is not equipped with a device to control the room temperature. Do not use this
heater in small rooms when they are occupied by persons not capable of leaving the room on their own,
unless constant supervision is provided.
Angled
Wall
Installation
Ceiling
Installation
Angled
Ceiling
Installation
Lights, fans, and sprinklers
must NOT be below heater Surface
Below
Heater
Lights, fans, and sprinklers
must NOT be below heater
Surface
Below
Heater
Lights, fans, and sprinklers
must NOT be below heater
Surface
Below
Heater

10
Mounting options
Installing the HEATSTRIP® Classic (with remote & app control) is simple and easy using the standard mounting brackets
supplied. For other irregular locations there are range of mounting options available - refer to diagrams below
The HEATSTRIP® Classic (with remote & app control) can be mounted directly to the ceiling, angled downwards on a wall,
fitted flush with the ceiling, suspended on chains or poles, attached to beams or poles, mounted end-to-end, or 2 units side-by
-side together. Refer to the following pages for more detailed information on each mounting option.

11
Standard mounting brackets
The HEATSTRIP® Classic (with remote & app) comes with a pair of standard mounting brackets. These adjustable brackets
allow direct ceiling or wall mount, and come with preset angle options of parallel, 22.5° and 45°.
PART No PACKAGED DIMENSIONS
(mm)
WEIGHT
(kg) MATERIAL COLOUR
ZBRAK-113B 125 x 150 x 40 0.2 ANODISED BLACK
MODEL “X”
MINIMUM DISTANCE (mm)
THH2400AA 1000
THH3200AA 1470

12
Flush mount enclosure
The Flush Mount Enclosure is an ideal way to neatly install the HEATSTRIP® into a ceiling. They are available for all
HEATSTRIP® Classic models, and are supplied as a one-piece unit suitable for mounng individual heaters. Flush mounng can
be used with plaster or mber lined ceiling materials.
An ideal mounng height is 2.3m-2.5m, with a maximum ceiling height of 2.7m in an outdoor enclosed environment.
Maximum mounng heights should be strictly followed, otherwise the performance of the units may be reduced.
The facia of the enclosure is manufactured from 316 Stainless Steel and the rear casing is black zinc coated steel.
Please refer to the Flush Mount Enclosure Installaon Manual for more detailed installaon informaon.
SUITABLE FOR
MODEL PART No HOLE CUTOUT DIMENSIONS (mm) OVERALL DIMENSIONS (mm) WEIGHT (kg)
THH2400AR &
THH2400AA THHAC-013 222 W x 1468 L 280 W x 1526 L x 125 D 8
THH3200AR &
THH3200AA THHAC-014 222 W x 1878 L 280 W x 1936 L x 125 D 9

13
HEATSTRIP Wall Mounting Kit - (THHAC-028)
Installation Location - The below diagram outlines the recommended clearances.
Note: The minimum height from the ground to bottom of the bracket is 2.1m, and the maximum height from
the ground to the end of the heater is 2.7m. We recommend a mounting height of 2.3 to 2.5m.
2100mm Min.
DIMENSION (mm) WEIGHT (Kg) MATERIALS
550 (L) x 165 (W) x 250 (H) 3.5 Powder coated Mild Steel
FLOOR
97°
2700mm Max.
Wall mount
HEATSTRIP Classic &
Elegance Models
HEATSTRIP Wall Mounting Kit is an ideal way to install units into hard to mount applications
where wall mounting is preferable to direct overhead mounting, applications include heating
over tables, lounges, work stations etc. These kits are suitable for all HEATSTRIP Elegance
& Classic models.
Instructions:
Fix the wall bracket in the desired location using 6 x 8 mm fasten-
ers that will be more than adequate to safely support the bracket
and the HEATSTRIP unit.
When bracket is installed lift the heater into position passing the
power cord through the hole. Locate the heater so the L bracket fits
into the mounting grove located on the back of the HEATSTRIP.
Position the angle piece into the mounting grove on opposite side
of the heater and secure firmly onto the bracket using the 3 screws
provided.

14
Extension Mount Bracket
The Extension Mount bracket allows HEATSTRIP® Classic units to be lowered from high ceilings using rigid connections. The
brackets are designed to be used with 20mm x 20mm x 1mm tube (SHS), and can be supplied as brackets only for customis-
ing the length of the drop on site, or supplied as a complete kit with brackets, pre-cut poles and connections. The standard
length options as part of the kit are 150mm, 300mm, 600mm, 900mm and 1200mm.
The extension mount brackets utilise components from the standard bracket kit which is supplied with each heater.
*screws to ceiling are not included
PART No DIMENSIONS (mm) WEIGHT
(kg) MATERIALS NOTES
THHAC-005 300 x 20 x 20 0.21 ALLOY Kit Includes 2 x 300mm Extension Poles
THHAC-006 600 x 20 x 20 0.38 ALLOY Kit Includes 2 x 600mm Extension Poles
THHAC-007 900 x 20 x 20 0.55 ALLOY Kit Includes 2 x 900mm Extension Pole
THHAC-008 1200 x 20 x 20 0.71 ALLOY Kit Includes 2 x 1200mm Extension Pole
Standard Bracket
1300
1000
700
400

HEATSTRIP® Classic with Remote & App control
Heatstrip® Classic with Remote and App control is a custom designed and manufactured heater. It has been designed for
ease of use and provide low running cost of your heater. It provides 4 levels of temperature control, Adjustable set timer
option from 0-24 hours with the touch of a button.
When the heater is plugged in or hardwired , press “power” on the remote, the power indicator light on the unit will light up and
indicate the L1, L2, L3 using the + or - to change the heat settings, To set the timer click through the 0-24 hour timer .
THH-AA Functions
The heater temperature control L1 is the lowest heat setting and L3 is the highest heat setting.
The timer function has 0-24 hour timer. This feature is ideal for applications such as alfresco areas, restaurant dining,
assembly line production etc. when continuous heat is not required. The timer also reduces the likelihood of heaters being
inadvertently left turned on.
Remote pairing
All units operate using the same remote control frequency, therefore, multiple heaters can be operated using a single remote
control. The remote will function at distance of over 8m when used in a straight line. This distance reduces when used at an
angle.
Timer (0-24 hour)
On/Off
Heat Sengs controlled by + & -
LED/Control Panel
Remote battery 1 x CR2025 (Lithium Battery)
Remote range 2m
Wall socket supply 220V — 240V, 50Hz
Max load 10A (2400W) 15.5A (3600)
Standby consumption <1W
Remote frequency 38kHz IR

THH-AA Setup Instrucons
1Visit the Apple App
store or Google Play
and download
TuyaSmart App
2Register and login
into TuyaSmart App.
(Make sure Wi-Fi is
enabled)
3Connect the HEATSTRIP Heater to
Power. (Either Plug-In or Hardwired) 4Once the power is switched on, hold the + buon on the remote unl the LED screen is blinking CC.
5Open the App and
select “Add Device”6Select Device Type “Small Appliances”.
7Select “Heater”8Select “Next” (Wi-Fi
must be connected).

9Conrm the 3
indicator is blinking
rapidly on the heater
and select “Next”
(If the LED lights are
not blinking on the
heater, you will need
to hold down the 2H
buon on the remote
unl the 3 indicators
are blinking).
10 Once the pairing
cycle has been
completed, the App
and HEATSTRIP
Heater should be
paired together.
THH-AA Setup Instrucons
Pairing with Google Assistant
1. Download the Google Home app on the app store or Google play
2. Pair the Google device to the Google Home App
3. Once paired, click on the Tuya Smart App
4. Select “Me”
5. Select “Google Assistant”
6. Select “Link with Google Assistant”
7. Select “Agree and link”
8. Choose device “Select HEATSTRIP Classic with Remote & App
9. Pairing completed
HEATSTRIP Classic THHAA

18
Safety
HEATSTRIP® Classic with Remote and App has an IP rating of 55. This means it is safe for water ingress from all
directions. The HEATSTRIP® can be safely hosed down.
HEATSTRIP® has undergone extensive testing both in laboratory conditions, in Thermofilm’s manufacturing facility in
Melbourne and field trials in Australia and overseas. It is this testing that gives the purchaser the confidence of a high
quality product.
Independent laboratory testing has confirmed Thermofilm’s full compliance with Australian and other International
Standards including CE, AS/ANZ, UL/CSA
The heater comes in both plug (1500W, 1800W, 2400W) and hardwired (3200W) versions. In both cases the fixed wiring
must be installed by a licensed electrician in accordance with the relevant wiring regulations.
HEATSTRIP® is Class 1 equipment and must be earthed.
In operation, this heater is VERY HOT— do not touch any part of the heater while it is turned on. Do not touch any part
until 30 minutes after it is turned off.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or intellectual
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use
of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the
appliance.
Do not allow any cables, furnishings, flammable materials or other items come in contact with any surface of the heater.
If installed in wet areas, the heater switches or controls must be located so that they cannot be touched by persons in the
bath or shower.
The heater needs to be installed as per the installation instructions paying special attention to the minimum clearances.
The heater needs to be mounted on a rigid bracket or fixing.
The heater must not be mounted immediately below or in front of a socket outlet.
In case of a heater fault or damaged supply lead, the appliance should be returned to the point of purchase for return to
Thermofilm for repair.
Maintenance
The HEATSTRIP® Classic is made from durable materials, however regular care and maintenance of your heater will help
prolong the life of the heater.
It is recommended that you hose down the heater and with a soft cloth gently wipe the surfaces of the heater with a mild
detergent to remove the built up contaminants from the environment. Then rinse all detergent off the heater.
All chemicals in the atmosphere including cigarette smoke, pollution etc. will tarnish the surface of the heater. In this case,
additional cleaning and maintenance may be required. Carrying out the cleaning process at least every three months will
reduce the amount of build up and keep the Heatstrip in good condition. If the heater is in a corrosive environment eg. salt
spray, we recommend that you clean your heater with a light spray of fresh water every week. After cleaning, turn the
heater on for 20 minutes to dry any water residue and prevent water staining.
Before cleaning or inspection activity, the heater must be switched off and cooled down completely.
Do not use any abrasive materials or products to clean the heater, this includes solvents, citrus based cleaners or other
harsh cleaning products.
When handling the heater, ensure that your hands are clean or that you use clean gloves as grease or dirt can mark the
surface of the heater.
Do not use high pressure water to clean heaters, light water spray only.

19
Warranty Terms & Conditions
The below Warranty Terms and Conditions apply for New Zealand and Australia only. For international warranty please
refer to international warranty terms and conditions.
Thermofilm warrants to the original owner that HEATSTRIP® products will be free from defects in materials and
workmanship for a period of 12 months from the date of purchase in accordance with the following warranty terms and
conditions.
Provision of this warranty is subject to:
• The HEATSTRIP® products must be installed in accordance with the Installation Instructions and relevant electrical
standards and codes.
• The HEATSTRIP® products must be maintained and cleaned according to instructions detailed in the Installation Manual.
• There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units
depends entirely upon the system design and capacities as determined by the purchaser.
• The customer has not repaired, opened or altered the product in any unauthorised manner.
• This warranty excludes damage to the product or components arising from circumstances outside the control of
Thermofilm, including, but not limited to, where the product is not used for intended purpose; where the product has
been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication,
misuse, abuse, vandalism, lack of maintenance or accident.
• Thermofilm’s obligations under this warranty are limited to repair or replacement at Thermofilm’s factory of any
components of the product which Thermofilm identifies to its satisfaction to be defective.
• Transportation charges involved in return of the product to the Thermofilm factory (or any other location authorised in
writing by Thermofilm) is the sole responsibility of the customer.
• All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from the
Thermofilm factory, if not delivered by Thermofilm to destination.
• No products or components will be supplied in advance of an examination of the faulty product or components by
Thermofilm or an authorized representative of Thermofilm.
• Thermofilm does not participate in any site related costs or labour expenses incidental to replacement of parts, repairing,
removing, installing, servicing, transportation or handling of parts to complete products, and assumes no liability on parts
repaired or replaced without written authorisation. Thermofilm shall not be liable for any default or delay in performance
of its warranty obligations caused by any circumstances beyond its control, including, but not limited to, judicial or
government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of components.
Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have
them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the
transportation company and insist that a record of the damage is made on the freight documentation.
The customer warrants using the product in accordance with:
• Any instructions provided to it by Thermofilm from time to time.
• All government and local regulations, including but not limited to all relevant electrical, environmental laws and
regulations governing the installation, storage, use, handling and maintenance of the goods.
• All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and
maintenance of goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
All warranty requests for repairs or replacements must be accompanied by a complete “Warranty Claim Form” available
from Thermofilm, together with proof of purchase (and where possible, photos of the installation) and the heater returned
to the place of purchase.
In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair/replacement. Contact
Thermofilm Australia Pty Ltd
8 Lakeview Drive, Scoresby, Victoria 3179, Australia
Telephone: [phone],
Email: [email protected]