Hewlett Packard Enterprise Apollo 4200 Gen10 Manual

HPE Apollo 4200 Gen10 System
Maintenance and Service Guide
Part Number: P08482-001
Published: December 2018
Edition: 1
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications
and requirements for hardware components and software. This guide is for an experienced
service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of
computer equipment, trained in recognizing hazards in products, and are familiar with weight and
stability precautions.

© Copyright 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware® ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other jurisdictions.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.

Contents
Customer self repair....................................................................................6
Illustrated parts catalog............................................................................ 16
Mechanical components....................................................................................................................16
Air baffle spare part................................................................................................................ 17
Fan cage spare part................................................................................................................17
Fan spare part........................................................................................................................ 17
Cable management holder spare part.................................................................................... 17
Miscellaneous mechanical spare parts...................................................................................17
Rear NVMe drive cage air baffle spare part........................................................................... 18
Rear PCI cover spare part......................................................................................................18
Power cable assembly spare parts.........................................................................................18
System components..........................................................................................................................18
Heatsink spare part.................................................................................................................19
DIMM spare parts................................................................................................................... 19
Processor spare parts.............................................................................................................20
Front panel board spare part.................................................................................................. 20
Power supply spare parts....................................................................................................... 20
PCIe riser board spare part.................................................................................................... 21
System board spare part........................................................................................................ 21
System battery spare part.......................................................................................................21
System options..................................................................................................................................21
HPE Smart Storage Battery spare part...................................................................................22
Front/internal drive cage backplane spare parts.....................................................................22
Drive blank spare parts...........................................................................................................22
Power supply backplane board spare part............................................................................. 22
Expansion board option spare parts.......................................................................................23
Rear drive cage backplane spare parts.................................................................................. 24
Drive spare parts.................................................................................................................... 24
HPE Trusted Platform Module 2.0 spare part.........................................................................26
Cable spare parts................................................................................................................... 26
Removal and replacement procedures....................................................28
Required tools................................................................................................................................... 28
Safety considerations........................................................................................................................ 28
Preventing electrostatic discharge..........................................................................................28
Symbols on equipment........................................................................................................... 28
Server warnings and cautions................................................................................................ 29
Rack warnings and cautions...................................................................................................30
Preparation procedures.....................................................................................................................31
Remove the bezel...................................................................................................................31
Power down the system..........................................................................................................31
Extend the front drive cages out of the chassis......................................................................32
Remove the system from the rack.......................................................................................... 34
Remove the access panel...................................................................................................... 35
Remove the rear drive cage blank..........................................................................................36
Remove a rear drive cage...................................................................................................... 37
Remove the PCIe riser cage...................................................................................................39
3

Open the cable management holder...................................................................................... 40
Remove the HPE Smart Storage Battery............................................................................... 41
Remove the air baffle..............................................................................................................42
Removing and replacing a drive blank.............................................................................................. 43
Removing and replacing a drive blank from the front drive cage ...........................................43
Removing and replacing a drive blank from the rear drive cage............................................ 44
Removing and replacing drives......................................................................................................... 45
Removing and replacing a hot-plug drive............................................................................... 46
Removing and replacing a power supply blank.................................................................................48
Removing and replacing a power supply...........................................................................................49
Removing and replacing the air baffle...............................................................................................51
Removing and replacing a fan...........................................................................................................52
Removing and replacing a rear NVMe drive cage air baffle.............................................................. 52
Removing and replacing a rear NVMe drive cage fan.......................................................................53
Removing and replacing a DIMM...................................................................................................... 54
Removing and replacing a processor heatsink assembly................................................................. 55
Removing and replacing an expansion board or type -p controller................................................... 56
Removing and replacing the HPE Smart Storage Battery.................................................................58
Removing and replacing a type -a storage controller........................................................................ 59
Removing and replacing the two-slot PCIe riser board..................................................................... 60
Removing and replacing the power pass-through board...................................................................61
Removing and replacing the system battery..................................................................................... 62
Removing and replacing drive backplanes........................................................................................63
Removing and replacing the front LFF drive cage backplane................................................ 63
Removing and replacing the internal LFF drive cage backplane............................................65
Removing and replacing the front SFF drive cage backplane................................................ 67
Removing and replacing the internal SFF drive cage backplane........................................... 69
Removing the four-bay LFF rear drive cage backplane..........................................................72
Removing and replacing the two-bay SFF rear drive cage backplane................................... 73
Removing and replacing the six-bay SFF NVMe rear drive cage backplane......................... 75
Removing and replacing the LFF drive cable track assemblies........................................................ 76
Removing and replacing the SFF drive cable track assemblies........................................................83
Removing and replacing the front I/O board......................................................................................91
Removing and replacing the cable management holder................................................................... 92
Removing and replacing the air blocker for the onboard PCIe expansion slots 5–7......................... 93
Removing and replacing the air blocker for the internal drive cage backplane................................. 94
Removing and replacing the chassis retention bracket..................................................................... 96
Removing and replacing the system board....................................................................................... 97
Re-entering the server serial number and product ID.............................................................98
HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 99
Cabling......................................................................................................100
Cabling overview............................................................................................................................. 100
Front drive cage cabling.................................................................................................................. 100
Front and internal drive cage cabling.............................................................................................. 100
Internal drive cage cabling...............................................................................................................102
Rear LFF drive cage cabling........................................................................................................... 107
Rear SFF drive cage cabling...........................................................................................................108
NVMe rear drive cage cabling......................................................................................................... 109
HPE Smart Storage Battery cabling.................................................................................................111
Fan assembly cabling...................................................................................................................... 112
Front panel cabling.......................................................................................................................... 112
Diagnostic tools.......................................................................................113
4

Product QuickSpecs........................................................................................................................ 113
UEFI System Utilities....................................................................................................................... 113
Selecting the boot mode ...................................................................................................... 113
Secure Boot.......................................................................................................................... 114
Launching the Embedded UEFI Shell ..................................................................................114
Intelligent Provisioning.....................................................................................................................115
Intelligent Provisioning operation.......................................................................................... 115
HPE Insight Remote Support...........................................................................................................116
USB support.................................................................................................................................... 116
External USB functionality.................................................................................................... 116
HPE Smart Storage Administrator................................................................................................... 117
Troubleshooting.......................................................................................118
Troubleshooting resources.............................................................................................................. 118
Component identification........................................................................119
Front panel components.................................................................................................................. 119
Rear panel components...................................................................................................................119
Rear panel LEDs............................................................................................................................. 122
System board components..............................................................................................................123
DIMM slot locations.............................................................................................................. 124
System maintenance switch descriptions............................................................................. 125
NMI functionality................................................................................................................... 126
Front panel LEDs and buttons.........................................................................................................127
UID button functionality.........................................................................................................128
Front panel LED power fault codes...................................................................................... 128
Drive numbering.............................................................................................................................. 129
Drive LEDs...................................................................................................................................... 130
Low profile LFF drive LED definitions................................................................................... 130
SFF drive components and LEDs.........................................................................................131
NVMe drive components and LEDs......................................................................................132
uFF drive components and LEDs......................................................................................... 134
Drive cage identification.................................................................................................................. 135
Drive cage backplane identification.................................................................................................136
Fan locations................................................................................................................................... 138
Fan numbering................................................................................................................................ 138
Specifications.......................................................................................... 140
Environmental specifications...........................................................................................................140
Mechanical specifications................................................................................................................140
Power supply specifications............................................................................................................ 141
Hot-plug power supply calculations.................................................................................................141
Documentation feedback........................................................................ 142
5

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)
identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship
that part directly to you for replacement. There are two categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise
to replace these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy
the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the
part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help
you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to
Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms
of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =
réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
6 Customer self repair

Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon
le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige
que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la
mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour
même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents
envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq
(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne
retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts
de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur
Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett
Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans
ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i
prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o
un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante
un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono
due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il
servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un
centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno
lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo
solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di
supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett
Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro
un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve
Customer self repair 7

essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione
del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso
di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza
di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le
parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le
spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten
zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett
Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das
Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard
Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an
Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,
in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.
Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der
Hewlett Packard Enterprise Website unter.
8Customer self repair

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt
Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett
Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo
de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el
envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los
componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que
sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse
con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard
Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de
componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise
le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
Customer self repair 9

componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de
reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard
Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan
worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in
rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de
klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner
worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard
Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel
aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard
Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,
gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met
de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten
in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor
het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/
transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise
website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente
(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da
10 Customer self repair

Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett
Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo
cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado
substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à
Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard
Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,
a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as
peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 11

12 Customer self repair

Customer self repair 13

14 Customer self repair

Customer self repair 15

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/
info/partssurfer).
Item Description
1Air baffle spare part on page 17
2Fan cage spare part on page 17
3Fan spare part on page 17
4Cable management holder spare part on page 17
5Miscellaneous mechanical spare parts on page 17
5a: Air blocker for the onboard PCIe expansion slots 5-7
5b: Chassis retention bracket
5c: SFF drive blank
5d: LFF drive blank
Table Continued
16 Illustrated parts catalog

Item Description
5e: Power supply blank
—Rear NVMe drive cage air baffle spare part on page 181
—Rear PCI cover spare part on page 181
—Power cable assembly spare parts on page 181
1 Not shown.
Air baffle spare part
Customer self repair on page 6: mandatory
Description Spare part number
Air baffle P10254-001
Fan cage spare part
Customer self repair on page 6: mandatory
Description Spare part number
Fan cage P10066-001
Fan spare part
Customer self repair on page 6: mandatory
Description Spare part number
Fan 809953-001
6SFF NVMe rear cage fan P10081-001
Cable management holder spare part
Customer self repair on page 6: mandatory
Description Spare part number
Cable management holder P10255-001
Miscellaneous mechanical spare parts
Customer self repair on page 6: mandatory
Description Spare part number
Air blocker for the onboard PCIe expansion slots 5-7 809955-0011
LFF drive blank 809955-0011
Chassis retention bracket 809955-001 1
Table Continued
Illustrated parts catalog 17

Description Spare part number
SFF drive blank 734348-001
Power supply blank 777301-001
1 These parts are included in the mechanical spare parts kit p/n 809955-001.
Rear NVMe drive cage air baffle spare part
Customer self repair on page 6: mandatory
Description Spare part number
Rear NVMe drive cage air baffle with 4 screws P12368-001
Rear PCI cover spare part
Customer self repair on page 6: mandatory
Description Spare part number
Rear PCI cover P10256-001
Power cable assembly spare parts
Customer self repair on page 6: mandatory
Description Spare part number
1st LFF drive cable track, signal and power cables P10061-001
2nd LFF drive cable track, signal and power cables P10062-001
1st SFF drive cable track, signal and power cables P10068-001
2nd SFF drive cable track, signal and power cables P10069-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/
info/partssurfer).
18 Illustrated parts catalog

Item Description
1Heatsink spare part on page 19
2DIMM spare parts on page 19
3Processor spare parts on page 20
4Front panel board spare part on page 20
5Power supply spare parts on page 20
6PCIe riser board spare part on page 21
7System board spare part on page 21
8System battery spare part on page 21
For more information, see Removal and replacement procedures on page 28.
Heatsink spare part
Customer self repair on page 6: optional
Description Spare part number
Standard heatsink P09884-001
DIMM spare parts
Customer self repair on page 6: mandatory
Illustrated parts catalog 19

Description Spare part number
DIMM, 32GB PC4-2666V-R, 2Rx4 850881-001
DIMM, 64GB PC4-2666V-L, 4Rx4 850882-001
DIMM, 16GB PC4-2666V-R, 1Rx8 868846-001
Processor spare parts
Customer self repair on page 6: no
Table 1: 41XX processor
Description Spare part number
2.1 GHz Intel Xeon-S 4110 processor 875711-001
2.2 GHz Intel Xeon-S 4114 processor 875713-001
2.1 GHz Intel Xeon-S 4116 processor 875716-001
Table 2: 51XX processor
Description Spare part number
2.3 GHz Intel Xeon-G 5118 processor 875717-001
Table 3: 61XX processor
Description Spare part number
2.1 GHz Intel Xeon-G 6130 processor 874736-001
2.6-GHz Intel Xeon-G 6132 processor 875722-001
3.2-GHz Intel Xeon-G 6134 processor 875723-001
2.3-GHz Intel Xeon-G 6140 processor 874734-001
2.4 GHz Intel Xeon-G 6148 processor 874732-001
Table 4: 81XX processor
Description Spare part number
2.1-GHz Intel Xeon-G 8160 processor 874729-001
Front panel board spare part
Customer self repair on page 6: mandatory
Description Spare part number
Front panel board P10063-001
Power supply spare parts
Customer self repair on page 6: mandatory
20 Illustrated parts catalog