Hewlett Packard Enterprise ProLiant DL20 Gen10 Manual

HPE ProLiant DL20 Gen10 Maintenance
and Service Guide
Part Number: P04758-001
Published: November 2018
Edition: 1
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software. This guide is for an
experienced service technician.

© Copyright 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Intel®, Pentium®, Xeon®, Intel Inside®, Intel Core®, and the Intel Inside logo are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft®, Windows®, and Windows server® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other
countries.
VMware® ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other jurisdictions.

Contents
Customer self repair............................................................................... 7
Illustrated parts catalog........................................................................17
Mechanical components............................................................................................................. 17
Access panel spare part...................................................................................................18
DIMM guard and M.2 air guider spare kit.........................................................................18
Quick-release latch ear spare part................................................................................... 18
Security bezel spare part................................................................................................. 18
Smart Storage Battery holder spare part......................................................................... 19
SFF drive blank spare part...............................................................................................19
Serial port blank spare part.............................................................................................. 19
Power supply blank spare part.........................................................................................19
Miscellaneous blanks spare kit........................................................................................ 19
System components................................................................................................................... 20
Flexible Slot power supply spare parts (hot-plug)............................................................ 21
Standard power supply spare part (non-hot-plug)............................................................21
Riser board spare parts....................................................................................................21
M.2/dedicated iLO/serial port enablement board spare part............................................ 22
System board assembly spare part..................................................................................22
Heatsink spare parts........................................................................................................ 22
Processor spare parts...................................................................................................... 22
System battery spare part................................................................................................ 23
DIMM spare parts.............................................................................................................23
Fan spare part..................................................................................................................23
Power distribution board spare part................................................................................. 23
Server options.............................................................................................................................24
Drive backplane spare part.............................................................................................. 24
Smart Storage Battery spare part.................................................................................... 25
HPE Trusted Platform Module 2.0 spare part.................................................................. 25
Drive cables spare parts...................................................................................................25
System cables spare parts...............................................................................................26
Power cable spare part.................................................................................................... 27
Removal and replacement procedures...............................................28
Required tools.............................................................................................................................28
Safety considerations..................................................................................................................28
Electrostatic discharge..................................................................................................... 28
Symbols on equipment.....................................................................................................29
Server warnings and cautions..........................................................................................29
Rack warnings and cautions............................................................................................ 30
Preparation procedures.............................................................................................................. 31
Removing the security bezel (optional)............................................................................ 31
Powering down the server................................................................................................32
Powering up the server ................................................................................................... 32
Extending the server from the rack.................................................................................. 32
Removing the server from the rack.................................................................................. 34
Removing the access panel............................................................................................. 35
Removing the inner left rail attached to the chassis.........................................................36
3

Removing the riser cage.................................................................................................. 37
Removing and replacing the security bezel................................................................................ 38
Removing and replacing the access panel................................................................................. 38
Removing and replacing the DIMM guard.................................................................................. 39
Removing and replacing the M.2 air guider................................................................................ 41
Removing and replacing the quick-release latch ear.................................................................. 42
Removing and replacing drives...................................................................................................43
Removing and replacing an LFF hot-plug drive............................................................... 43
Removing and replacing an SFF hot-plug drive...............................................................43
Removing and replacing an LFF non-hot-plug drive........................................................ 44
Removing and replacing the optical drive................................................................................... 45
Removing and replacing a Type-a Smart Array modular controller (AROC).............................. 47
Removing and replacing an SFF drive blank.............................................................................. 48
Removing and replacing the two-bay SFF drive cage blank.......................................................48
Removing and replacing the two LFF drive backplane .............................................................. 49
Removing and replacing the four SFF drive backplane ............................................................. 51
Removing and replacing the two SFF drive backplane ..............................................................52
Removing and replacing a Flexible Slot power supply............................................................... 54
Removing and replacing the HPE 290W non-hot-plug power supply......................................... 58
Removing and replacing a power supply blank.......................................................................... 60
Removing and replacing the power distribution board................................................................60
Removing and replacing the FlexibleLOM blank........................................................................ 61
Removing and replacing the dedicated iLO management port blank......................................... 62
Removing and replacing the serial port blank.............................................................................63
Removing and replacing the FlexibleLOM riser board................................................................64
Removing and replacing the PCIe riser board............................................................................ 65
Removing and replacing the M.2/dedicated iLO/serial port enablement board.......................... 67
Removing and replacing the M.2 SSD module........................................................................... 68
Removing and replacing the Smart Storage Battery...................................................................69
Removing and replacing the Smart Storage Battery holder........................................................70
Removing and replacing the chassis intrusion detection switch................................................. 71
Removing and replacing a fan.................................................................................................... 72
Removing and replacing a DIMM................................................................................................73
Removing and replacing a heatsink............................................................................................74
Removing the heatsink.....................................................................................................74
Replacing the heatsink.....................................................................................................76
Removing and replacing a processor......................................................................................... 78
Removing the processor.................................................................................................. 78
Replacing the processor.................................................................................................. 80
Removing and replacing the system board.................................................................................82
Removing the system board............................................................................................ 82
Replacing the system board.............................................................................................86
Re-entering the server serial number and product ID...................................................... 90
System battery replacement....................................................................................................... 91
System battery information...............................................................................................91
Removing and replacing the system battery.................................................................... 91
HPE Trusted Platform Module 2.0 Gen10 Option....................................................................... 92
Troubleshooting....................................................................................93
Troubleshooting resources..........................................................................................................93
Diagnostic tools.................................................................................... 94
Product QuickSpecs................................................................................................................... 94
UEFI System Utilities.................................................................................................................. 94
4

Selecting the boot mode ................................................................................................. 94
Secure Boot......................................................................................................................95
Launching the Embedded UEFI Shell ............................................................................. 95
Intelligent Provisioning................................................................................................................ 96
Intelligent Provisioning operation..................................................................................... 96
HPE Insight Remote Support......................................................................................................97
USB support................................................................................................................................97
External USB functionality................................................................................................97
HPE Smart Storage Administrator.............................................................................................. 98
Component identification.....................................................................99
Front panel components............................................................................................................. 99
Serial number/iLO information pull tab...........................................................................101
Front panel LEDs and buttons.................................................................................................. 101
UID button functionality.................................................................................................. 102
Front panel LED power fault codes................................................................................102
Rear panel components............................................................................................................103
Rear panel LEDs.......................................................................................................................104
System board components....................................................................................................... 105
System maintenance switch descriptions...................................................................... 107
DIMM slot locations........................................................................................................107
DIMM label identification................................................................................................ 108
PCIe riser board slot definitions..................................................................................... 109
Drive LED definitions.................................................................................................................110
Low profile LFF drive LED definitions.............................................................................110
Hot-plug drive LED definitions........................................................................................ 111
Drive bay numbering................................................................................................................. 112
Fan locations.............................................................................................................................114
Cabling................................................................................................. 115
Cabling guidelines.....................................................................................................................115
Storage cabling......................................................................................................................... 116
Non-hot-plug drive cabling..............................................................................................116
Hot-plug drive cabling.....................................................................................................117
Two-bay LFF hot-plug drive cabling.....................................................................117
Four bay SFF hot-plug drive cabling....................................................................118
4+2 bay SFF hot-plug drive cabling.....................................................................119
M.2 SATA SSD cabling...................................................................................................120
Smart Storage Battery cabling.................................................................................................. 121
Storage controller backup power cabling..................................................................................122
Optical drive cabling..................................................................................................................123
Fan cabling............................................................................................................................... 124
Chassis Intrusion detection cabling.......................................................................................... 124
M.2/dedicated iLO/serial port cabling........................................................................................125
Power supply cabling................................................................................................................ 125
Specifications......................................................................................127
Environmental specifications.................................................................................................... 127
Mechanical specifications......................................................................................................... 128
Power supply specifications......................................................................................................128
ATX 290W Non-Hot-plug Power Supply.........................................................................128
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................129
HPE 800W Flex Slot -48VDC Hot plug Low Halogen Power Supply............................. 129
5

Websites.............................................................................................. 131
Support and other resources.............................................................132
Accessing Hewlett Packard Enterprise Support....................................................................... 132
Accessing updates....................................................................................................................132
Customer self repair..................................................................................................................133
Remote support........................................................................................................................ 133
Warranty information.................................................................................................................133
Regulatory information..............................................................................................................134
Documentation feedback.......................................................................................................... 134
Acronyms and abbreviations.............................................................135
6

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website .
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 7

•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise .
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
8Customer self repair

un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Customer self repair 9

Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
10 Customer self repair

Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Customer self repair 11

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise .
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
12 Customer self repair

Customer self repair 13

14 Customer self repair

Customer self repair 15

16 Customer self repair

Illustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1FlexibleLOM blank
2Dedicated iLO Management port blank
3Access panel spare part on page 18
4M.2 air guider
5DIMM guard
6Quick-release latch ear spare part on page 18
7Security bezel spare part on page 18
8SFF drive blank spare part on page 19
Table Continued
Illustrated parts catalog 17

Item Description
9Two-bay SFF drive cage blank
10 Smart Storage Battery holder spare part on page 19
11 Power supply blank spare part on page 19
12 Serial port blank spare part on page 19
Access panel spare part
Customer self repair on page 7: Mandatory
Description Spare part number
Access panel P07879-001
For more information on the removal and replacement procedures, see Removing and replacing the
access panel on page 38.
DIMM guard and M.2 air guider spare kit
Customer self repair on page 7: Mandatory
Description Spare part number
DIMM guard, M.2 air guider P07880-001
For more information on the removal and replacement of DIMM guard, see Removing and replacing the
DIMM guard on page 39.
For more information on the removal and replacement of system air baffle, see Removing and replacing
the M.2 air guider on page 41
Quick-release latch ear spare part
Customer self repair on page 7: Mandatory
Description Spare part number
Quick-release latch ears P07882-001
For more information on the removal and replacement procedures, see Removing and replacing the
quick-release latch ear on page 42 .
Security bezel spare part
Customer self repair on page 7: Mandatory
Description Spare part number
Security bezel 875561-001
For more information on the removal and replacement procedures, see Removing and replacing the
security bezel on page 38.
18 Illustrated parts catalog

Smart Storage Battery holder spare part
Customer self repair on page 7: Mandatory
Description Spare part number
Smart storage battery holder P07881-001
For more information on the removal and replacement procedures, see Removing and replacing the
Smart Storage Battery holder on page 70.
SFF drive blank spare part
Customer self repair on page 7: Mandatory
Description Spare part number
SFF drive blank 670033-001
For more information on the removal and replacement procedures of SFF drive blank, see Removing
and replacing an SFF drive blank on page 48.
Serial port blank spare part
Customer self repair on page 7: Mandatory
Description Spare part number
Serial port blank 878510-001
For more information on the removal and replacement procedures of serial port blank, see Removing
and replacing the serial port blank on page 63.
Power supply blank spare part
Customer self repair on page 7: Mandatory
Description Spare part number
Power supply blank 775423-001
For more information on the removal and replacement procedures of power supply blank, see Removing
and replacing a power supply blank on page 60.
Miscellaneous blanks spare kit
Customer self repair on page 7: Mandatory
Illustrated parts catalog 19

Description Spare part number
Miscellaneous blanks kit
Includes:
• FlexibleLOM blank
• Dedicated iLO management port blank
• Two-bay SFF drive cage blank
P07883-001
For more information on the removal and replacement procedures of FlexibleLOM blank, see Removing
and replacing the FlexibleLOM blank on page 61.
For more information on the removal and replacement procedures of dedicated iLO management port
blank, see Removing and replacing the dedicated iLO management port blank on page 62.
For more information on the removal and replacement procedures of Two-bay SFF drive cage blank, see
Removing and replacing the two-bay SFF drive cage blank on page 48
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1Flexible Slot power supply spare parts (hot-plug) on page 21
2Standard power supply spare part (non-hot-plug) on page 21
3Riser board spare parts on page 21
4M.2/dedicated iLO/serial port enablement board spare part on page 22
Table Continued
20 Illustrated parts catalog