Hewlett Packard Enterprise HPE ProLiant XL225n Gen10 Plus Manual

HPE ProLiant XL225n Gen10 Plus Server Maintenance
and Service Guide
Part Number: P26173-003
Published: November 2020
Edition: 3
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard
Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products with
hazardous energy levels, and are familiar with the weight and stability precautions for rack installations.

©Copyright 2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical
or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and Technical
Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
AMD and AMD EPYC are trademarks of Advanced Micro Devices, Inc.
Linux®is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft®, Windows®, and Windows Server®are registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
Red Hat®Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States and other countries.
VMware ESXi™and VMware vSphere®are registered trademarks or trademarks of VMware, Inc. in the United States and/or
other jurisdictions.
All third-party marks are property of their respective owners.

Contents
Illustrated parts catalog.........................................................................................................6
Mechanical components.........................................................................................................................................................................................................6
Air bale spare part.................................................................................................................................................................................................6
DIMM-processor cooling loop mechanical spare parts.......................................................................................................................6
Repair tool spare parts for the cooling loop..............................................................................................................................................7
System components..................................................................................................................................................................................................................7
Server-to-DLC manifold interconnect tube set spare parts............................................................................................................ 8
System board spare part...................................................................................................................................................................................... 9
AMD EPYC 7002 Series processor spare parts...................................................................................................................................... 9
Heatsink spare parts............................................................................................................................................................................................10
DIMM-processor cooling loop spare part................................................................................................................................................ 10
Processor cooling loop spare part............................................................................................................................................................... 10
DIMM spare parts.................................................................................................................................................................................................. 10
System battery spare part................................................................................................................................................................................11
Power riser board spare part.......................................................................................................................................................................... 11
System cable spare kit........................................................................................................................................................................................11
Server coolant refill...............................................................................................................................................................................................11
Server options........................................................................................................................................................................................................................... 12
Mezzanine card spare part for an internal USB device....................................................................................................................13
Secondary riser board spare parts...............................................................................................................................................................13
Trusted Platform Module 20 Gen10 Plus spare part......................................................................................................................13
Primary riser board spare part.......................................................................................................................................................................14
Storage controller cable spare parts.......................................................................................................................................................... 14
SUV cable spare part........................................................................................................................................................................................... 14
Customer self repair............................................................................................................. 15
Removal and replacement procedures..............................................................................24
Safety considerations............................................................................................................................................................................................................24
Electrostatic discharge....................................................................................................................................................................................... 24
Symbols on equipment.......................................................................................................................................................................................24
Server warnings and cautions........................................................................................................................................................................ 25
Preparation procedures.......................................................................................................................................................................................................26
Power down the server.......................................................................................................................................................................................26
Remove the server blank...................................................................................................................................................................................27
Disconnect the tube set..................................................................................................................................................................................... 27
Remove the server................................................................................................................................................................................................ 28
Remove the node cover..................................................................................................................................................................................... 29
Remove the air bale...........................................................................................................................................................................................30
Remove the primary riser..................................................................................................................................................................................31
Remove the secondary riser............................................................................................................................................................................32
Install the air bale............................................................................................................................................................................................... 34
Install the node cover..........................................................................................................................................................................................34
Install the server.....................................................................................................................................................................................................35
Connect the tube set........................................................................................................................................................................................... 36
Power up the server............................................................................................................................................................................................. 36
3

Removing and replacing a transceiver........................................................................................................................................................................37
Removing and replacing a tube set..............................................................................................................................................................................38
Removing and replacing the air bale........................................................................................................................................................................39
Removing the air bale...................................................................................................................................................................................... 39
Replacing the air bale.......................................................................................................................................................................................39
Removing and replacing the primary riser board.................................................................................................................................................40
Removing and replacing the secondary riser board...........................................................................................................................................41
Removing and replacing an expansion card............................................................................................................................................................44
Removing and replacing a storage controller cable............................................................................................................................................46
Removing and replacing an OCP NIC 30 adapter...............................................................................................................................................49
Removing and replacing the DIMM cover.................................................................................................................................................................50
Removing and replacing a DIMM................................................................................................................................................................................... 51
Removing and replacing a heatsink............................................................................................................................................................................. 55
Removing a heatsink............................................................................................................................................................................................55
Replacing a heatsink............................................................................................................................................................................................57
Removing and replacing the processor cooling loop......................................................................................................................................... 58
Removing the processor cooling loop....................................................................................................................................................... 58
Replacing the processor cooling loop........................................................................................................................................................60
Removing and replacing the DIMM-processor cooling loop.......................................................................................................................... 62
Removing the DIMM-processor cooling loop........................................................................................................................................ 62
Replacing the DIMM-processor cooling loop.........................................................................................................................................66
Removing and replacing the DIMM bezel................................................................................................................................................................. 69
Removing and replacing a processor...........................................................................................................................................................................73
Processor cautions................................................................................................................................................................................................73
Removing a processor.........................................................................................................................................................................................73
Replacing a processor......................................................................................................................................................................................... 75
Removing and replacing an internal USB device..................................................................................................................................................77
Removing and replacing the mezzanine card for an internal USB device............................................................................................. 78
Removing and replacing the power riser board.................................................................................................................................................... 79
Removing and replacing the system battery..........................................................................................................................................................81
Removing and replacing the system board............................................................................................................................................................. 82
Removing the system board........................................................................................................................................................................... 82
Replacing the system board............................................................................................................................................................................87
Re-entering the server serial number and product ID..................................................................................................................... 92
Removing and replacing the node power button cable....................................................................................................................................93
HPE Trusted Platform Module 20 Gen10 Plus option.................................................................................................................................... 96
Troubleshooting....................................................................................................................97
NMI functionality..................................................................................................................................................................................................................... 97
Troubleshooting resources................................................................................................................................................................................................97
Diagnostic tools.....................................................................................................................98
Product QuickSpecs...............................................................................................................................................................................................................98
UEFI System Utilities.............................................................................................................................................................................................................98
Selecting the boot mode .................................................................................................................................................................................. 98
Secure Boot............................................................................................................................................................................................................... 99
Launching the Embedded UEFI Shell ....................................................................................................................................................... 99
iLO Service Port.................................................................................................................................................................................................................... 100
Intelligent Provisioning.....................................................................................................................................................................................................100
HPE Insight Remote Support........................................................................................................................................................................................ 101
HPE InfoSight for servers ...............................................................................................................................................................................................101
USB support............................................................................................................................................................................................................................ 102
External USB functionality............................................................................................................................................................................ 102
4

HPE Smart Storage Administrator.............................................................................................................................................................................102
Component identification................................................................................................. 103
Server node numbering....................................................................................................................................................................................................103
Server node orientation....................................................................................................................................................................................................103
Rear panel components....................................................................................................................................................................................................103
Selecting the NIC port for the iLO interface....................................................................................................................................... 104
Information pull tab...........................................................................................................................................................................................104
Rear panel LEDs and button..........................................................................................................................................................................................105
Front panel LED power fault codes..........................................................................................................................................................106
System board components.............................................................................................................................................................................................106
DIMM slot locations...........................................................................................................................................................................................107
DIMM label identification............................................................................................................................................................................... 107
Processor and socket components...........................................................................................................................................................109
System maintenance switch descriptions.............................................................................................................................................109
Riser board components..................................................................................................................................................................................................110
Primary riser board components...............................................................................................................................................................110
Secondary riser board components.........................................................................................................................................................110
PCIe4 slot description...................................................................................................................................................................................... 112
Direct liquid cooling system...........................................................................................................................................................................................112
Server-to-DLC manifold interconnect tube set.................................................................................................................................113
Processor cooling loop components........................................................................................................................................................114
DIMM-processor cooling loop components.........................................................................................................................................114
Cabling..................................................................................................................................116
Cabling guidelines................................................................................................................................................................................................................116
Node power button cabling............................................................................................................................................................................................117
Storage cabling......................................................................................................................................................................................................................117
Onboard SATA controller cabling.............................................................................................................................................................118
HPE Smart Array type-p controller cabling........................................................................................................................................ 118
Storage controller backup power cabling.............................................................................................................................................119
Pump-cold plate signal cabling....................................................................................................................................................................................119
Pump-cold plate signal cabling: Processor cooling loop..............................................................................................................119
Pump-cold plate signal cabling: DIMM-processor cooling loop...............................................................................................119
Specifications...................................................................................................................... 121
Environmental specifications........................................................................................................................................................................................ 121
Limited system operating temperature requirements..................................................................................................................121
Mechanical specifications................................................................................................................................................................................................121
Websites...............................................................................................................................122
Support and other resources............................................................................................123
Accessing Hewlett Packard Enterprise Support................................................................................................................................................123
Accessing updates...............................................................................................................................................................................................................123
Remote support.....................................................................................................................................................................................................................124
Warranty information.........................................................................................................................................................................................................124
Regulatory information.....................................................................................................................................................................................................124
Documentation feedback.................................................................................................................................................................................................125
5

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts
information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Item Description
1DIMM release tool spare part
2DIMM bezel spare part
3DIMM cover spare part
4Air bale spare part
5Repair tool spare parts for the cooling loop
Air bale spare part
Customer self repair: mandatory
Description Spare part number
Air bale P25455-001
For more information on the removal and replacement procedures, see Removing and replacing the air bale.
DIMM-processor cooling loop mechanical spare parts
Customer self repair: mandatory
Illustrated parts catalog 6

Description Spare part number
• DIMM release tool
• DIMM covers (4)
• DIMM bezels (2)
P41648-001
For more information on the removal and replacement procedures, see Removing and replacing DIMM cover and Removing
and replacing DIMM bezel.
Repair tool spare parts for the cooling loop
IMPORTANT: To ensure that HPE deployed technical support have ready access to these Direct Liquid Cooling System
repair tools, store these tools on-premises.
Customer self repair: mandatory
Description Spare part number
Drainer tube P37369-001
Flow meter P37372-001
Priming pump P37373-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts
information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Illustrated parts catalog 7

Item Description
1Server-to-DLC manifold interconnect tube set spare parts
2System board spare part
3AMD EPYC 7002 Series processor spare parts
4Heatsink spare parts
5DIMM-processor cooling loop spare part
6Processor cooling loop spare part
7DIMM spare parts
8System battery spare part
9Power riser board spare part
10 Node power button cable spare part
11 Server coolant refill1
1 Not shown
Server-to-DLC manifold interconnect tube set spare parts
Customer self repair: optional
Description Spare part number
41-cm tube set P30062-001
56-cm tube set P30061-001
Illustrated parts catalog 8

For more information on the removal and replacement procedures, see Removing and replacing a tube set.
System board spare part
Customer self repair: optional
Description Spare part number
System board P25447-001
For more information on the removal and replacement procedures, see Removing and replacing the system board.
AMD EPYC 7002 Series processor spare parts
Customer self repair: optional
Description Spare part number
AMD EPYC 7002 Series processors for 1P/2P configurations —
AMD EPYC 7252 processor, 310 GHz, 8C, 120 W P23793-001
AMD EPYC 7262 processor, 320 GHz, 8C, 155 W P17341-001
AMD EPYC 7272 processor, 290 GHz, 12C, 120 W P23686-001
AMD EPYC 7282 processor, 280 GHz, 16C, 120 W P23685-001
AMD EPYC 7302 processor, 300 GHz, 16C, 155 W P17339-001
AMD EPYC 7352 processor, 230 GHz, 24C, 155 W P21227-001
AMD EPYC 7402 processor, 280 GHz, 24C, 180 W P17336-001
AMD EPYC 7452 processor, 235 GHz, 32C, 155 W P17338-001
AMD EPYC 7502 processor, 250 GHz, 32C, 180 W P17334-001
AMD EPYC 7532 processor, 240 GHz, 32C, 200 W P25585-001
AMD EPYC 7542 processor, 290 GHz, 32C, 225 W P23684-001
AMD EPYC 7552 processor, 220 GHz, 48C, 200 W P21963-001
AMD EPYC 7642 processor, 230 GHz, 48C, 225 W P23683-001
AMD EPYC 7662 processor, 200 GHz, 64C, 225 W P25584-001
AMD EPYC 7702 processor, 200 GHz, 64C, 200 W P17332-001
AMD EPYC 7742 processor, 225 GHz, 64C, 225 W P23682-001
AMD EPYC 7F32 processor, 370 GHz, 8C, 180 W P26982-001
AMD EPYC 7F52 processor, 350 GHz, 16C, 240 W P26983-001
AMD EPYC 7F72 processor, 320 GHz, 24C, 240 W P26984-001
AMD EPYC 7H12 processor, 260 GHz, 64C, 280 W1P26985-001
AMD EPYC 7002 "P" processors for 1P configurations —
AMD EPYC 7232P processor, 310 GHz, 8C, 120 W P22808-001
AMD EPYC 7302P processor, 300 GHz, 16C, 155 W P17340-001
Table Continued
Illustrated parts catalog 9

Description Spare part number
AMD EPYC 7402P processor, 280 GHz, 24C, 180 W P17337-001
AMD EPYC 7502P processor, 250 GHz, 32C, 180 W P17335-001
AMD EPYC 7702P processor, 200 GHz, 64C, 200 W P17333-001
1 This processor is only supported in DLC configurations.
For more information on the removal and replacement procedures, see Removing and replacing a processor.
Heatsink spare parts
Customer self repair: optional
Description Spare part number
Heatsink for processor 1 P25448-001
Heatsink for processor 2 P25449-001
For more information on the removal and replacement procedures, see Removing and replacing a heatsink.
DIMM-processor cooling loop spare part
Customer self repair: optional
Description Spare part number
DIMM-processor cooling loop P30050-001
For more information on the removal and replacement procedures, see Removing and replacing the DIMM-processor cooling
loop.
Processor cooling loop spare part
Customer self repair: optional
Description Spare part number
Processor cooling loop P30053-001
For more information on the removal and replacement procedures, see Removing and replacing the processor cooling loop.
DIMM spare parts
Customer self repair: mandatory
Description Spare part number
8 GB, single-rank x8 PC4-3200AA-R P20499-001
16 GB, single-rank x4 PC4-3200AA-R P20500-001
16 GB, dual-rank x4 PC4-3200AA-R P25706-001
16 GB, dual-rank x8 PC4-3200AA-R P20501-001
Table Continued
Illustrated parts catalog 10

Description Spare part number
32 GB, dual-rank x4 PC4-3200AA-R P20503-001
32 GB, dual-rank x8 PC4-3200AA-R P20502-001
64 GB, dual-rank x4 PC4-3200AA-R P20504-001
128 GB, quad-rank x4 PC4-3200AA-L P20505-001
For more information on the removal and replacement procedures, see Removing and replacing a DIMM.
System battery spare part
Customer self repair: mandatory
Description Spare part number
33-V lithium battery coin (CR2032) P20916-001
For more information on the removal and replacement procedures, see Removing and replacing the system battery.
Power riser board spare part
Customer self repair: optional
Description Spare part number
Power riser board P25450-001
For more information on the removal and replacement procedures, see Removing and replacing the power riser board.
System cable spare kit
Customer self repair: optional
Description Spare part number
• Drive backplane power cable1
• Node power button cable
• RCM sideband cable1
• APM module cable1
P25459-001
1 These cables are for the chassis. For cable replacement and routing information, see the HPE Apollo 2000 Gen10 Plus Chassis
Maintenance and Service Guide.
For more information on the removal and replacement procedures of the node power button cable, see Removing and
replacing the node power button cable.
Server coolant refill
Customer self repair: optional
Illustrated parts catalog 11

Description Spare part number
Server coolant refill, 5 L (440 qt) P35185-001
For procedure on installing the server coolant refill in the CDU reservoir, see the HPE Apollo Rack Mount Coolant Distribution
Unit User and Maintenance Guide (https://www.hpe.com/support/apollo-cdu-umg).
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts
information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Item Description
1 Internal USB device
For more information on the removal and replacement procedures, see Removing and replacing
an internal USB device.
2Mezzanine card spare part for an internal USB device
3Secondary riser board spare parts
4Trusted Platform Module 2.0 Gen10 Plus spare part
Table Continued
Illustrated parts catalog 12

Item Description
5 Expansion card
For more information on the removal and replacement procedures, see Removing and replacing
an expansion card.
6 Transceiver
For more information on the removal and replacement procedures, see Removing and replacing a
transceiver.
7 OCP NIC 30 adapter
For more information on the removal and replacement procedures, see Removing and replacing
an OCP NIC 3.0 adapter.
8Primary riser board spare part
9Storage controller cable spare parts1
10 SUV cable spare part1
1 Not shown
Mezzanine card spare part for an internal USB device
Customer self repair: optional
Description Spare part number
Mezzanine card for an internal USB device P25437-001
For more information on the removal and replacement procedures, see Removing and replacing the mezzanine card for an
internal USB device.
Secondary riser board spare parts
Customer self repair: optional
Description Spare part number
P1 secondary riser board P25443-001
P1 secondary riser board for direct attach NVMe SSD P25451-001
P2 secondary riser board P25444-001
For more information on the removal and replacement procedures, see Removing and replacing the secondary riser board.
Trusted Platform Module 2.0 Gen10 Plus spare part
Customer self repair: no
Description Spare part number
Trusted Platform Module (TPM) 20 Gen10 Plus P23625-001
For more information, see HPE Trusted Platform Module 2.0 Gen10 Plus option.
Illustrated parts catalog 13

Primary riser board spare part
Customer self repair: optional
Description Spare part number
Primary riser board P25442-001
For more information on the removal and replacement procedures, see Removing and replacing the primary riser board.
Storage controller cable spare parts
Customer self repair: optional
Description Spare part number
• Onboard SATA controller cable
• HPE Smart Array type-p controller SlimSAS cable
P25445-001
P25452-001
For more information on the removal and replacement procedures, see Removing and replacing a storage controller cable.
SUV cable spare part
Customer self repair: mandatory
Description Spare part number
SUV cable P25583-001
Illustrated parts catalog 14

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two
categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these
parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges,
depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified
as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-
hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call the
Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise
specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard
Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective
part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the defective part
may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard
Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de
diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces
CSR :
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
Customer self repair 15

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-même
la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit
eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si
votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous
sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous
aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5)
jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce
défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une
pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de
courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett
Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR,
Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett
Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà
direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne aida la riparazione ad
Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per
questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali
parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è oerta con un supplemento di costo solo in alcune zone. In caso
di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise.
Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei
component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett
Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso
deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del
componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da
parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da
utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
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Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se
il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera
per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett
Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser
Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair
ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch
des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten
Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe
benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon
helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie
entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das
defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in
der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der
Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann
Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett
Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von
Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o
socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un
componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
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•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise
que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de
obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados
para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su
sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al
producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente
día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste
adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá
ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard
Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en
los que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempo
especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la
documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard
Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que
se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase
en contacto con su proveedor de servicios local.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de
repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario
(CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de
los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot
een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen
worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise
Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett
Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie
door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor
extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
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Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag.
Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de
locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning
van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel
of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett
Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf
(5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie
worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett
Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett
Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard
Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett
Packard Enterprise.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de
bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter
beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt
deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de
diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo
cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças
estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as
condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se
precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o
ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça
com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça
com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise
dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a
documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá
cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de
transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato
com o fornecedor de serviços local.
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Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos
do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma
taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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