Hewlett Packard Enterprise ProLiant DL380 Gen10 Plus Manual

HPE ProLiant DL380 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL380 Gen10 Plus Server Maintenance and Service Guide
Part Number: 30-88124EA0-003
Published: October 2021
Edition: 3

HPE ProLiant DL380 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL380 Gen10 Plus Server Maintenance and Service Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 30-88124EA0-003
Published: October 2021
Edition: 3
© Copyright 2021 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
Intel , Itanium , Optane , Pentium , Xeon , Intel Inside , and the Intel Inside logo are trademarks of Intel Corporation in the U.S. and
other countries.
Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
VMware ESXi and VMware vSphere are registered trademarks or trademarks of VMware, Inc. in the United States and/or other
jurisdictions.
Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the United States and other countries.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
All third-party marks are property of their respective owners.
® ® ™ ® ® ®
® ® ®
®™ ®
® ®
®

Table of contentsTable of contents
1 Illustrated parts catalog
1.1 Mechanical components
1.1.1 Air baffle spare parts
1.1.2 Access panel spare parts
1.1.3 Tertiary PCI riser cage spare part
1.1.4 Primary and secondary PCI riser cage spare part
1.1.5 Chassis ears spare parts
1.1.6 Fan cage spare part
1.1.7 2U bezel spare part
1.1.8 Rail kit spare parts
1.1.9 Miscellaneous mechanical spare parts
1.1.9.1 Hard drive blank spare part
1.1.9.2 Miscellaneous rear blanks spare parts
1.1.9.3 Fan blanks, energy pack latch, and retention clips spare kit
1.1.9.4 Optical drive blank spare part
1.2 System components
1.2.1 DIMM spare parts
1.2.2 Persistent memory module spare parts
1.2.3 Processor spare parts
1.2.3.1 Third Generation Intel Xeon Scalable Processors
1.2.3.1.1 43XX processor spare parts
1.2.3.1.2 53XX processor spare parts
1.2.3.1.3 63xx processor spare parts
1.2.3.1.4 83xx processor spare parts
1.2.4 Heatsink spare parts
1.2.5 Power supply spare parts
1.2.6 Controller spare parts
1.2.6.1 Smart Array controller spare parts
1.2.7 Host bus adapter spare parts
1.2.8 Infiniband adapter spare parts
1.2.9 Ethernet adapter spare parts
1.2.10 PCI riser board spare parts
1.2.11 Pensando Distributed Services Platform spare parts
1.2.12 OCP 3.0 adapter spare parts
1.2.13 System board assembly spare parts
1.2.14 System battery spare part
1.3 Server options
1.3.1 Drive spare parts
1.3.1.1 NVMe drive spare parts
1.3.1.2 SAS drive spare parts
1.3.1.3 SATA drive spare parts
1.3.2 Fan spare parts

1.3.3 Backplane board spare parts
1.3.4 Chassis Intrusion Detection Switch spare part
1.3.5 Rear serial port interface spare part
1.3.6 Energy pack spare parts
1.3.6.1 HPE Smart Storage Hybrid Capacitor spare part
1.3.6.2 HPE Smart Storage Battery spare part
1.3.7 Power module spare parts
1.3.8 LFF front I/O board spare part
1.3.9 HPE NS204i-p NVMe OS Boot Device spare parts
1.3.10 HPE Trusted Platform Module 2.0 Gen10 Plus spare part
1.3.11 Cable spare parts
2 Customer self repair
3 Removal and replacement procedures
3.1 Required tools
3.2 Safety considerations
3.2.1 Electrostatic discharge
3.2.2 Symbols on equipment
3.2.3 Rack warnings and cautions
3.2.4 Server warnings and cautions
3.3 Preparation procedures
3.3.1 Accessing the Systems Insight Display
3.3.2 Power down the server
3.3.3 Extend the server from the rack
3.3.4 Remove the server from the rack
3.3.5 Releasing the cable management arm
3.3.6 Remove the access panel
3.3.7 Removing the air baffle
3.3.8 Release the full-length expansion board retainer
3.4 Removing and replacing the rack rails
3.5 Removing and replacing the cable management arm
3.6 Removing and replacing the front bezel
3.7 Removing and replacing a drive blank
3.8 Removing and replacing a hot-plug SAS, SATA or NVMe drive
3.9 Removing and replacing the hot-plug fan
3.10 Removing and replacing the fan cage
3.11 Removing and replacing a power supply blank
3.12 Removing and replacing a hot-plug AC power supply
3.13 Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply
3.14 Removing and replacing an HPE 1600 W Flex Slot -48 VDC hot-plug power supply
3.15 Removing and replacing the primary PCIe riser cage
3.16 Removing and replacing the secondary and tertiary PCIe riser cages
3.17 Removing and replacing the PCIe riser blank
3.18 Removing and replacing the PCIe riser board
3.19 Removing and replacing an expansion slot blank

3.20 Removing and replacing an expansion board
3.21 Removing and replacing a GPU enablement board
3.22 Removing and replacing the fan cage
3.23 Removing and replacing the OCP NIC 3.0 adapter
3.24 Removing and replacing the SFF universal media bay
3.25 Removing and replacing the LFF power switch module
3.26 Removing and replacing the SFF optical drive
3.27 Removing and replacing the LFF optical drive
3.28 Removing and replacing the 8 SFF drive cage
3.29 Removing and replacing the 8 SFF drive backplane
3.30 Removing and replacing the 2 SFF front drive cage
3.31 Removing and replacing the 2 SFF rear drive bay and riser cage
3.32 Removing and replacing the 2 SFF drive cage
3.33 Removing and replacing the 2 SFF rear drive backplane
3.34 Removing and replacing a midplane drive cage
3.35 Removing and replacing the midplane drive backplane
3.36 Removing and replacing the 2LFF rear drive bay and riser cage
3.37 Removing and replacing the LFF backplane assembly
3.38 Removing and replacing a front LFF drive backplane
3.39 Removing and replacing a rear serial port interface (primary)
3.40 Removing and replacing an SFF power switch module
3.41 Removing and replacing an SFF standard chassis ear
3.42 Removing and replacing the LFF chassis ear assembly
3.43 Removing and replacing an LFF chassis ear with power/UID
3.44 Removing and replacing the front I/O board in the LFF right chassis ear
3.45 Removing and replacing the chassis intrusion detection switch
3.46 Removing and replacing a DIMM
3.47 Removing a DIMM or persistent memory module
3.47.1 Persistent memory module handling guidelines
3.47.2 Disabling encryption for a persistent memory module
3.47.3 Configuring the server for Intel Optane persistent memory 200 series for HPE
3.48 Removing and replacing an energy pack
3.49 Removing and replacing a type-a Smart Array Controller
3.50 Removing and replacing the Pensando DSP DSC-25 2p SFP28 card
3.50.1 Decommissioning the Pensando DSP DSC-25 2p SFP28 card
3.50.2 Removing the Pensando DSP DSC-25 2p SFP28 card
3.50.3 Replacing the Pensando DSP DSC-25 2p SFP28 card
3.51 Removing and replacing the HPE NS204i-p NVMe OS Boot Device option
3.51.1 Removing and replacing the boot device
3.51.2 Removing and replacing a boot device drive
3.51.2.1 Relocating the M.2 drive retaining latches
3.52 Removing and replacing a processor or heatsink
3.53 Removing and replacing the system battery
3.54 Removing and replacing the system board

3.54.1 Re-entering the server serial number and product ID
3.55 HPE Trusted Platform Module 2.0 Gen10 Plus option
4 Troubleshooting
4.1 Troubleshooting resources
5 Diagnostic tools
5.1 UEFI System Utilities
5.1.1 Selecting the boot mode
5.1.2 Secure Boot
5.1.3 Launching the Embedded UEFI Shell
5.2 iLO Service Port
5.3 Intelligent Provisioning
5.4 HPE Insight Remote Support
5.5 HPE InfoSight for servers
5.6 USB support
5.6.1 External USB functionality
5.7 Smart Storage Administrator
6 Component identification
6.1 Front panel components
6.2 Front panel LEDs and buttons
6.2.1 UID button functionality
6.2.2 Front panel LED power fault codes
6.2.3 Systems Insight Display LEDs
6.2.4 Systems Insight Display combined LED descriptions
6.3 Rear panel components
6.4 Rear panel LEDs
6.5 System board components
6.5.1 Heatsink and socket components
6.5.2 DIMM label identification
6.5.3 Intel Optane persistent memory 200 series for HPE label identification
6.5.4 DIMM slot locations
6.5.5 System maintenance switch descriptions
6.6 Drive box identification
6.7 Drive numbering
6.8 HPE Basic Drive LED definitions
6.9 Fan bay numbering
6.10 DSC-25 2-port SFP28 card ports and LEDs
6.11 HPE NS204i-p NVMe OS Boot Device components
6.12 HPE NS204i-p NVMe OS Boot Device LED definitions
7 Cabling
7.1 Cabling guidelines
7.2 Power cabling
7.2.1 Cable routing: Front 8SFF power cabling
7.2.2 Cable routing: Front 12LFF power cabling
7.2.3 Cable routing: Midplane power cabling

7.2.4 Cable routing: Front 2SFF side-by-side power cabling
7.2.5 Cable routing: Rear 2SFF power cabling
7.3 Cabling diagrams
7.3.1 Cable routing: 2NVMe box 6 to AROC NVMe adpater
7.3.2 Cable routing: 6NVMe box 3 to 3-port primary riser
7.3.3 Cable routing: 6NVMe box 3 to 3-port primary riser
7.3.4 Cable routing: 8NVMe balanced box 2 to system board
7.3.5 Cable routing: 8NVMe P2 box 1 to system board/secondary riser
7.3.6 Cable routing: 8NVMe P1 box 3 to system board/primary riser
7.3.7 Cable routing: 12NVMe BAL P1 box 2+3 to system board/primary riser/OCP NVMe adapter/Type-a controller
7.3.8 Cable routing: 12NVMe BAL P2 box 1+2 to system board/4-port NVMe secondar riser
7.3.9 Cable routing: 12NVMe DIFF P1 box 2+3 to system board/4-port NVMe primary riser
7.3.10 Cable routing: 12NVMe DIFF P1 box 1+2 to system board/4-port NVMe secondary riser
7.3.11 Cable routing: 24NVMe Balanced
7.3.12 Cable routing: 24NVMe Differential
7.3.13 Cable routing: 8NVMe box 3 to 4-port primary riser
7.3.14 Cable routing: 8NVMe box 1 to 4-port secondary riser
7.3.15 Cable routing: 8NVMe box 1+2 to type-a controller
7.3.16 Cable routing: 8SFF box 2 to type-a controller
7.3.17 Cable routing: 8SFF box 3 to 2-port primary type-p controller
7.3.18 Cable routing: 8SFF box 2 to 2-port primary type-p controller
7.3.19 Cable routing: 2SFF side-by-side to primary type-p controller
7.3.20 Cable routing: 8SFF 4-port box 1 to 4-port secondary type-p controller
7.3.21 Cable routing: 8SFF 4-port box 2 to 4-port primary type-p controller
7.3.22 Cable routing: 8SFF 4-port box 3 to 4-port primary type-p controller
7.3.23 Cable routing: 8SFF box 1+2+3 to 4-port secondary type-p controller
7.3.24 Cable routing: 8SFF box 1+2+3 to 4-port primary type-p controller
7.3.25 Cable routing: 4LFF SAS/SATA box 7 to 4-port type-a controller
7.4 Cable routing: Front I/O cabling
7.5 Cable routing: Serial port
7.6 Cable routing: OCP NVMe enablement
8 Specifications
8.1 Environmental specifications
8.2 Mechanical specifications
8.3 Power supply specifications
8.3.1 HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply
8.3.2 HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.3 HPE 800 W Flex Slot Titanium Hot-plug Low Halogen Power Supply
8.3.4 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
8.3.5 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.6 HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply
9 Support and other resources
9.1 Accessing Hewlett Packard Enterprise Support
9.2 Accessing updates

9.3 Remote support
9.4 Warranty information
9.5 Regulatory information
9.6 Documentation feedback

Illustrated parts catalogIllustrated parts catalog
Illustrated parts catalog 9

Mechanical componentsMechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information,
see the Hewlett Packard EnterpriseHewlett Packard Enterprise PartSurfer website PartSurfer website .
ItemItem DescriptionDescription
1 Air baffle spare parts
2 Access panel spare parts
3 Tertiary PCI riser cage spare part
4 Primary and secondary PCI riser cage spare part
5 Chassis ears spare parts
6 Fan cage spare part
7 2U bezel spare part*
8 Rail kit spare parts*
9 Miscellaneous mechanical spare parts *
Hard drive blank spare part
Miscellaneous rear blanks spare parts
Fan blanks, energy pack latch, and retention clips spare kit
Optical drive blank spare part
* Not shown
For more information, see Removal and replacement procedures.
Mechanical components 10

Air baffle spare partsAir baffle spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Air baffle P38194-001
Air baffle spare parts 11

Access panel spare partsAccess panel spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Access panel (SFF model) P41709-001
Access panel (LFF model) P41710-001
Access panel spare parts 12

Tertiary PCI riser cage spare partTertiary PCI riser cage spare part
Customer self repair: OptionalOptional
DescriptionDescription Spare part numberSpare part number
Tertiary PCI riser cage P24030-001
Tertiary PCI riser cage spare part 13

Primary and secondary PCI riser cage spare partPrimary and secondary PCI riser cage spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Primary and secondary PCI riser cage P24028-001
Primary and secondary PCI riser cage spare part 14

Chassis ears spare partsChassis ears spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
SFF/LFF right and left ears kit plus power cable P24141-001
Chassis ears spare parts 15

Fan cage spare partFan cage spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Fan cage P24029-001
Fan cage spare part 16

2U bezel spare part2U bezel spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
2U bezel 875065-001
2U bezel spare part 17

Rail kit spare partsRail kit spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
SFF 2U easy install rail kit P24098-001
LFF 2U easy install rail kit P24099-001
2U cable management arm P24100-001
Rail kit spare parts 18

Miscellaneous mechanical spare partsMiscellaneous mechanical spare parts
Miscellaneous mechanical spare parts 19

Hard drive blank spare partHard drive blank spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
LFF HDD blank kit P15816-001
SFF HDD blank kit 652999-001
Hard drive blank spare part 20