Hiboy Ex6 User manual

USER MANUAL

The manufacturer reserves the right to make changes to the product

and update this manual at any time.

www.hiboy.com

Electric Bike

EX6

Contents IMPORTANT! BEFORE RIDING, YOU SHOULD

• Make sure your electric bike is fully charged before the ﬁrst ride

• Make sure the pedals are tight

• Make sure the front wheel is installed properly and tightly

• Check to be sure the tires are inﬂated properly

• Learn how to use the display

• Wear a helmet when riding is highly advised

When riding, please

• Always respect pedestrians

• Obey local trafﬁc rules

• Pay attention to other running vehicles around you

After riding

• If there is any abnormality or loosen parts, please check and repair as soon as possible

• After riding on a rainy day, please clean up the rainwater and sediment immediately

If you have any trouble with the installation, please contact Hiboy customer service

for support: [email protected]

Important! Before Riding, You Should 01

1. Package Contents 02

2. Product Overview 03

3. Assembly And Set up 05

4. Start-up Procedure 13

5. Battery Key Positions 14

6. Remove The Battery 15

7. Charging 16

8. Daily Care And Maintenance 18

9. Speciﬁcations 19

10. Limited Warranty Statement 20

11. Q&a And Trouble Shooting 22

12. Contact Us 25

1. Package Contents

Please check package contents carefully, if anything is missing or damaged, please

contact Hiboy customer service for support:supporthiboy.com

Charger x 1

Battery Key x 2

Hexagon wrench x 3Pedals (R and L) x 2

User manual x 1

electric bike x 1

Installing tool x 2

Spring x 2

Skewer x 1

End nut x 1

2. Product Overview

Brake lever

Headlight

Fork

Seat

Freewheel

Rear Derailleur

Crank Set Pedal

Installing The Handlebars

1.Shown in ﬁgure 1, according to the direction of the arrow, rotate the handle stem towards the front of the bike.

2. Put the handlebar in the handlebar mount and be careful with the wires.

3. Insert the screws and tighten alternating sides with installing tool.

Assembly And Set up

4. Verify and check all items are tight.

Display

Thumb Throttle

Disc Brake

Battery

Disc Brake

Motor

Kickstand

Charge Port

Battery Lock

Sensor

Installing The Front Wheel

Spring

Brake disc

1. Insert the front wheel in between the front fork on the bike. Be sure the fork is resting on the outside of the axle.

Installing The Pedals

2. Shown in ﬁgure 2, align the wheel axle with the disc brake slot, put the brake disc into the disc brake slot. Keep

the skewer and spring on the RIGHT side of electric bike's riding direction, and the other spring and the end nut on the LEFT

side of electric bike’s riding direction. Then insert the skewer into the wheel axle, shown in ﬁgure 1. BE AWARE TO DISTINGUISH

THE LEFT SIDE AND THE RIGHT SIDE.

3. Screw the skewer with the end nut and tighten.

4. Lock up the lever. Lift the lever up until parallel with the front fork. The front wheel is now installed.

1. Identify the Left and Right labels on the pedals. They can only be installed in their own side. INCORRECT INSTALLATION WILL

CAUSE DAMAGE. PLEASE BE AWARE TO DISTINGUISH LEFT & RIGHT BEFORE INSTALLATION.

2. L is for the Left pedal of the riding direction; R is for the Right pedal of the riding direction, the chain side.

3. Take the wrench integrated in the multi-function installation tool and use a wrench to tighten the nut in the direction of the arrow.

Skewer

Spring

End nut

Spring

Skewer End nut

Disc brake slot

Left - Riding direction

Right - Riding direction

Installing The Headlight Adjusting The Handlebar Height

Operation steps:

1. Loosen the [1] screw with a hexagonal wrench as shown in the ﬁgure.

2. According to the height adjustment range you need, the minimum height is 10°, the maximum height is 50°, use the hex

wrench to loosen the [2] screw.

3. After adjusting to the proper height, tighten the [1] screw again with the hexagonal wrench.

4. Use the hex wrench to loosen the [3] screw to adjust the handlebar balance.

NutHexagon wrench

Nut

[2]

[1][2]

[3]

1. Shown in Figure 1, insert the screw of the headlight into the headlight hole.

2. Tighten the screw with nut by using the installing tool.

3. Use a hexagon wrench to lock in a clockwise direction.

Nut Headlight hole

Headlight Hexagon wrench

Nut

Installing tool

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Display Introduction

Speed display

Controller failure

Brake

Motor failure

Voltage protection

Battery indicator

Cruise mark

Assist level

2. Push the saddle down, pull up or push down to adjust the height.

3. Check to make sure the saddle is fully inserted and adjust it accordingly.

1. Install the saddle according to the picture.

Multi-function display area

VOL:voltage

ODO:total mileage

TRIP:single meleage

TIME:working time

Installing The Saddle

Lock the handle.

8: Please check tire pressure, tire tread, chain, power, shift, brakes, lights, spokes, pedals, and ensure safe riding before riding.

9: Rear rack maximum load 15KG.

1. Press and hold for 3 seconds to turn on the display. Your bike will be turned on. Press and hold for 3 seconds again to turn

off. The display will turn off automatically when there is no operation or riding for 5 minutes.

2. Short press the "+" or "-" button to change the boost level between 0-5 levels. 0 is the output power, 1 is the minimum boost, 5

is the maximum boost level.

3. Short press to switch the display data of multi-function area when the display is on.

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certiﬁed, reputable mechanic has checked the

assembly, and you have read this entire manual, turn on the bike and select a pedal assist level following the steps below:

1. Test the battery lock security. Ensure the key port is aligned with the OFF icon, which indicating the battery is off and locked onto the frame mount. Carefully use both

hands to pull up on the battery to test that the lock is secure.

CAUTION: Getting onto the bike or riding it with the key in the battery can cause injury to your leg and damage to the key or lock mechanism. Always remove the key before

riding thelectric Bike.

2. Ensure proper handlebar and seat adjustment. Note that lowering the seat so the rider can put one or both feet ﬂat on the ground without dismounting from the seat may

offer a safer and more comfortable introduction to operating the bike. Ensure the handlebar faceplate bolts and seatpost quick-release are fully and properly secured.

3. Turn the bike on. Insert the key and turn clockwise to the ON positon. Locate the LCD Display (near the left handlebar grip).

Hold down the LCD Display power for approximately 2 seconds until power is delivered to the LCD Display.

4. Try out your bell if you haven’ t already! It’ s an important safety tool for alerting others to your presence, especially when passing. The bell is integrated into the left brake

lever on your handlebar.

5. Select the desired level of pedal assistance (PAS) between level 0 through 5 using the + and - on the LCD Display.

Level 1 corresponds to the lowest level of pedal assistance, and level 5 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inactive.

Start in PAS level 0 or 1 and adjust from there.

WARNING: Engaging the pedal assist feature, especially at a high setting, will cause acceleration that may be greater than expected, especially for relatively new riders, and

that can cause loss of control, serious injury, or death. To minimize risk, start at PAS level 0 or 1.

6. Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike.

On a ﬂat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throttle to accelerate and

maintain your desired speed.

7. Use the throttle (next to the right handlebar grip) by slowly and carefully rotating it toward the rider. Do not use the throttle unless you’ re on the bike, and note that the

throttle can be activated with a twist any time the bike is powered on.

WARNING: Be careful not to accidentally twist the throttle, which can cause sudden acceleration. If you’ re not prepared for this acceleration, you can lose control of the

bike, which can lead to serious injury or death. To minimize this risk, always keep at least one hand ready to squeeze the brake lever to cut off power to the motor. When you

dismount, power off the bike before moving it.

. Start-up procedure

4. When the power is on, press and hold "-" to enter 3.7MPH/H towing mode; release "-" to cancel towing mode.

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How to Use The Display, Headlight & Horn

1. Press the light button to turn on/off the headlight

2. Press the horn button for horn control

Familiarize yourself with the keyport and key positions before riding the bike. Always remove the key before getting on your bike to

ride it.

Key Position/Icon Description

Power on, battery locked to frame

Power off, battery locked to frame

Power off, battery unlocked from frame

(for battery installation and removal)

1. Any time the battery is in key position A, (power on, battery locked

to the frame) the power button on the LED display will turn the bike

on and off, and the battery cannot be removed.

2. If the battery is in key position B, (power off, battery locked to the

frame) no buttons or controls can be activated, the bike will remain

off, and the battery cannot be removed.

3. Any time the battery is in key position C, (power off, battery

unlocked from the frame) the battery must be removed from the

bike before moving or riding the bike. Ensure the key is removed

before sliding the battery out of the mount.

5. Battery key positions

NOTICE:

You have to press the key then you can switch to unlock position

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6. Remove the battery

pull

handle

1. Locate the seat quick-release lever and turn over the saddle.

2. Press and rotate the key to the UNLOCK icon

3. Carefully slide the battery upwards and lif it off the frame.

long press

To reinstall the battery, align the slot at the bottom of the

battery and reinsert it into the frame. Turn the key to the

locked position.

If you want to know the battery level without turn on the

bike, long press the button on the top of the battery to

display the current capacity.

Notes of Charging

1. Charging time: 4 hours 80% full charge , full charge in 6-7hours.

2. The small light on the charger in RED indicates it is in charging; GREEN indicates it is fully charged.

3. Insufﬁcient charging will not inﬂuence the battery lifecycle. AVOIDING deep discharge is helpful to protect the

battery and extend its lifecycle.

4. Pay attention to check whether the surface temperature of the battery case rises too high during charging. It

is FORBIDDEN to cover battery while charging.

5. Due to high temperature in summer, it is NOT advised to charge it immediately after riding. In winter, it is

FORBIDDEN to charge the battery OUTSIDE where the temperature is below 32-degree C. You are recommended

to charge it in room temperature.

6. If the battery will not be used for a long time, take it off from the bike and discharge its capacity to 60%-80% for

stock. Disconnect it from the charger and place it in a dry, ventilated place without direct sunlight. In order to

maintain a long lifecycle, it is recommended to charge the battery every two months.

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7. How to Charge The Battery

Your electric bike will be fully charged when the LED light on the charger changes from red (charging) to green (fully charged).

After a period of full charge, it will automatically cut off the charging.

Even so, we still don't recommend to charge your electric bike for a long time.

Do not connect the charger if the charging port is wet. Cover the charging port when not use.

[1] Item height: from the ground to the top of the bike;

[1]

[2] Pure Electric Riding Dist./Pedal Assist Riding Dist.: On ﬂat surfaces, no wind, and 77°F, the bike was pedal-assisted in 1st

gear assist with a fully charged load of 165 lbs.

The real battery life vary with dierent factors of the load, humidity

9. Speciﬁcations

, wind speed and operation habits...etc

EX6

Dimensions Package Size

Tire

Item weight

Max. load

Age

Max Speed

Pure Electric Riding Dist.(Load 165 lb)

[2]

Pedal Assist Riding Dist.(Load 165 lb)

[2]

Max Angle of Climb

Pneumatic tire 20*4.0

56.7*12.2*29.5 inch(144*31*75 cm)

300 lbs (136

66 lbs (30 kg)

kg)

16–50

41 mie (65

25 mph (40 km/h)

km)

75 mie (120 km)

20%

IP Rating

Variable Speed

Frame Material

Input Vol.

Output Vol.

Bike IPX4, Battery IPX5

7 speeds

Aluminum alloy

AC 100-240V

DC54.6V 2A

Weight

Riding

Requirements

Main

Parameters

Charging adapter

ItemsSpeciﬁcations

8. Daily Care And Maintenance

Cleaning and storage

If you see stains on the electric bike's body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a toothbrush,

then wipe them off with a damp cloth. If you see scratches on plastic parts, use sandpaper or other abrasive materials to polish them.

Notes: do not clean the electric bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the

electric bike with a high-pressure water spray. During cleaning, make sure that the electric bike's turned off, the charging cable is unplugged as water leakage may

result in electric shock or other major problems.

When the electric bike's not in use, keep it indoors where it is dry and cool. Do not put it outdoors for long time. Excessive sunlight, overheating and overcooling

accelerate tire aging and compromise the electric bike and the battery pack's lifespan. (Lorsque le electric bike n'est pas utilisé, gardez-le à l'intérieur dans un

endroit sec et frais. Ne le mettez pas en plein air pendant longtemps. La lumière du soleil excessive, la surchauffe et le sur-refroidissement accélèrent le vieillisse-

ment des pneus et compromettent le electric bike et la durée de vie de la batterie.)

WARNING!

Battery maintenance

1. Use original battery packs, use of other models or brands may bring about safety issues;

2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery

damage or even injuries and deaths;

3. Use original power adapter to avoid potential damage or ﬁre;

4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used

batteries;

5. After every use, fully charge the battery to prolong its lifespan.

Do not place the battery in an environment where the ambient temperature is higher than 104°F or lower than 14°F (e.g., do not leave the electric bike or the battery

pack in a electric bike under direct sunlight for an extended time). Do not throw the battery pack into ﬁre as it may lead to battery failure, battery overheating, and even

another ﬁﬁre. If the electric bike is expected to be left idle for more than 30 days, please fully charge the battery and place it in a dry and cool place. Keep in mind to

recharge

it every 60 days to protect the battery from potential damage which is beyond limited warranty.

Always charge before exhausting the battery to prolong the battery's lifespan. The battery pack performs better at normal temperature, and poor when it is below 32°F.

For instance, when it is below -4°F, the riding range is only half or less at normal state. When the temperature rises, the riding range restores.

The damage caused by prolonged no charge is irreversible and is beyond limited warranty. Once the damage is done, the battery can not be recharged.

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30 DAY SATISF

10. Limited Warranty Statement

ACTION GUARANTEED RETURN POLICY

If you are unsatisﬁed with your purchase, Hiboy's return policy allows you to return your undamaged Hiboy product purchased on the Authorization channel within 30 days counting

from the date of receipt of shipment, and request a refund from the Authorization channel for any reason. Note: The cost of return shipping will be borne by the customer if the

product has no quality issue.

For the return request, Hiboy is not responsible for lost packages due to the carrier, or products received that cannot be veriﬁed. Received products that have damage determined

to have been caused by the end-user may be subject to denial of the return request.

LIMITED PRODUCT WARRANTY

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET

Hiboy product basically will be free from defects in materials and workmanship under normal use for a period aforementioned.

Hiboy does not warrant the operation of the product will be uninterrupted or error-free.

Hiboy is not responsible for damage arising from failure to follow instructions relating to the product's usage.

1. A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service

Team at support@hiboy.com.

2. The cost of return shipping will be borne by the customer.

3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.

4. Returned product must be in good physical condition (not physically broken or damaged).

5. All accessories originally included with your purchase must be included with your return.

6. If you return a product to Hiboy, (a) without an RMA from Hiboy (b) without all parts included in the original package, Hiboy retains the right to refuse delivery of such

return.

REMEDIES

If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the

product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted

by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in

the jurisdictions where the products are sold by www.hiboy.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware

product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in

your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy

Service Team support@hiboy.com.

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address speciﬁed by

Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving

warranty service.period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

LIMITATION OF DAMAGES

Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of

proﬁts, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the

possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or

exclusion may not apply to you.

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11. Question & Answer

3. I can’t charge my electric bike, what’s the problem?

A: Please note if the electric bike is charging, then the led on the charger will show red color, if the electric bike is fully charged, then the led on the charger will show

green color.

So please help to verify if the charger is defective ﬁrst: Plug the charger into the socket but not connecting to electric bike, if the charger led is NOT on or it is NOT

green color, then it means the charger is defective.

2. My electric bike can’t be turned on, what can I do?

A: First please make sure you are not turning on the electric bike during charging, because for safety consideration, we have set the electric bike can’t be turned on

during charging. Second

please make sure the electric bike has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at support@hi-

1. Is there any necessary information need to be included before contacting with Hiboy Support Team?

A: Yes, if you need any support from Hiboy, please contact us at [email protected], and please always include your order number, correct model No., descriptions of

the problem, pictures, and videos that can show details about the issue in the email, thanks.

boy.com for further support.

If the charger is not defective, please contact us at [email protected] for further support.

4. What if the electric bike arrived missing accessory or broken part?

A: Please take a photo and send to Hiboy Support Team’s email: [email protected], Hiboy Support Team will reply you soon and send correct accessory or part

replacement.

6. I have written several emails to [email protected], but no responses received, why?

A: Our Hiboy Support Team will reply to you within 1 working day, if you didn’t receive any reply from us, please also kindly check your spam box, and add supporthi-

boy.com

on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the electric bike for example

5. My electric bike is stolen, can you help me?

A: I’m sorry we can’t track on the location or serial number of the electric bike, please call the local policeman and ask them for help.

Amazon chat box, leave message on hiboy.com website, eBay chat box...etc.

8. Why the max distance is lower than advertised max distance?

A: Please note the max distance is measured when it is no wind and at 77°F, the electric bike's fully charged to ride at a even speed of 21 mph (33.8

km/h) on a at surface with a load of 165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation

7. Why the speed can’t reach 28 mph?

Please make sure you have clicked the power button to set the assit lever to mode 5 on the left of the handlebar and the speed mode to 7s on the right

.After setting the speed mode to 5 and the power mode to 7s and the speed still can’t reach 28 mph, then please contact hiboy support team to change

the controller .

In addition, the battery status, rider weight and road situation will also inﬂuence the max speed, with enough battery, within 220 lbs weight and ride on

ﬂat road can reach 28 mph speed easily.

habits...etc.

9. Can I ride the electric bike in the rainy days?

A: Kindly note the electric bike waterproof level is IPX4, we don’t suggest you to ride it in the rainy days.

10. Is there any caution for storing the electric bike if I need to go out for a long time vacation?

A: Please make sure the electric bike is stored in a dry & cool place, do not put it outdoors for long time, and if the electric bike is expected to be left

idle for more than 30 days, please fully charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which

is beyond limited warranty

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