Hiboy TITAN User manual

Electric Scooter
USER MANUAL
The manufacturer reserves the right to make changes to the product
and update this manual at any time.
www.hiboy.com
TITAN

Contents 1. Package Contents
Carefully check package contents, if anything is missing or
damaged, please contact Hiboy customer service for support:
[email protected]
Charger
Allen Wrench
2 x Screws
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01
02
04
05
06
10
11
13
14
16
18
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2
3
4
5
7
8
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Package Contents
Product Overview
Assembly
Riding Basics
Specifications
Limited Warranty Statement
Error Code
Contact Us
Question & Answer
Safety Instructions
Dangerous Actions (No Attempting!)
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6
Riding Notice
Daily Care and Maintenance

2. Product Overview
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Click "+" and "-"button to adjust Speed Mode( Mode1(ECO), Mode2(STD), Mode3(TURBO))
Speed Mode
Brake Handle
Handle
Light switch
Display
Folding mechanism
Headlight
Tyre
Front
suspension
Kickstand
LED belt
Rear suspension
Rear motor
Brake pump
Rear fender
Grip tape
Up key
On/Off key
Set key
Down key
Battery
Speed display
km/h
Max Speed
Average speed
3 gear
2 gear
1 gear
Gear
Display
Total mileage display/
Single time range display
Error code

4. Riding Basics
Always wear a helmet and safety gear so to avoid falling and injury during the driving learning, as shown in the figure.
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4
Prepare the product according to the instructions. Always wear a helmet and safety
gear so to avoid falling and injury during the driving learning, as shown in the
figure. Keep away from vehicles and crowded areas.
Preparation for riding
1. Click the power button to start your scooter
2. Click “+” and “-”button to adjust Speed Mode( Mode1(ECO), Mode2(STD),
Mode3(TURBO))
3. Step on the deck of scooter and propel yourself, then press throttle lever to
ride your scooter.
Riding
1.Press the yellow button to start the ring bell
2.Press the red button to open the headlight
3.Use your left hand to operate the rear brake.
4.Use your right hand to operate the front brake.
5.Press the right thumb accelerator to control the speed when riding
Handlebar Operation Instructions
1. Take the scooter out of the box, unfold the scooter
and tighten the folding mechanism as the picture.
3. Loosen the folding mechanism (circle metal)
to fold the scooter.
2. Use a proper Allen Wrench to tighten the
two screws of handlebar.
3. Assembly

5. Riding Notice
Do not accelerate when you go downhill.
Look out for doors, elevators and other overhead
obstacles.
Please keep a medium or low speed ( mph) when you ride through
speed bumps, elevator door sills, bumpy roads or other uneven
surfaces Slightly bend your knee to better adjust mentioned surfaces.
Do not press the throttle when walking with the
scooter.
Always steer clear of obstacles.
Keep both feet on the deck all time.Do not hang bags or other heavy stuff on the
handlebar.
Do not ride in the rain.
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6. Dangerous Actions (No Attempting!)
Do not ride in traffic lanes or residential
areas where vehicles and pedestrians are
both allowed.
Do not ride in a ponding that is
higher than 0.79 inches.
Do not turn the handlebar violently
during high-speed riding
Do not ride with anyone else,
including children.
Do not keep your feet on the rear
mudguard.
Do not keep your hands away from
handlebar.
Do not touch the disc brake.
Do not try riding up or down stairs, and
jumping over obstacles
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7. Safety Instructions
The Hiboy Titan electric scooter is a leisure device. But once they're in a public area, they'll be seen as vehicles, subjecting
to any risks faced by vehicles. For your safety, please follow instructions in the manual and traffic laws and regulations set
forth by government and regulatory agencies.
and drive incautiously, and you're exposed to road accidents just as when you're walking or biking. The faster the scooter
is, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and even result in a fall. Thus it is
crucial that you use caution, keep proper speed and distance, especially so when you're unfamiliar with the place.
pedestrians, ring your bell to give them a heads-up and slow your scooter to pass from their left (applicable to countries
where vehicles drive on the right). When you ride across pedestrians, keep to the right at a low speed. When you drive
across pedestrians, keep the lowest speed or getting off the vehicle.
accidents, legal disputes and other interest conflicts resulted from actions that violate user instructions.
Do not lend your scooter to whoever doesn't know the operations. And when you do lend it to your friends, please take
the responsibility to ensure he/she knows the operation and wears the safety gear.
malfunctions and other abnormal conditions, stop riding.
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At the same time，you should understand that risks cannot be entirely avoided as others may violate traffic regulations
Respect pedestrians' Right of Way. Try not to startle them while driving, especially children. When you ride from behind
Closely follwo the safety instructions in the manual. Hiboy shall not be liable for any financial losses, physical injures,
Check the scooter before every use. When you note loosen parts, low battery alerts, excessive wear, strange sounds,
WARNING-Risk of Fire -No User Serviceable Parts.
8. Daily Care and Maintenance
Cleaning and storage
Battery maintenance
If you see stains on the scooter's body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste,
and brush them with a toothbrush, then wipe them off with a damp cloth.
Notes: do not clean the scooter with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent
dire damage. Do not wash the board with a high-pressure water spray. During cleaning, make sure that the scooter's turned
off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major
problems.When the scooter not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time.
Excessive sunlight, overheating and overcooling accelerate the battery pack's lifespan．
1. Use original battery packs, use of other models or brands may bring about safety issues;
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short
circuit which may result in battery damage or even injuries and deaths;
3. Use original power adapter to avoid potential damage or fire;
4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local
regulations to properly dispose used batteries.
5.After every use, fully charge the battery to prolong its lifespan.
Storage and Disposal
1.Please try to store the scooter in a cool and dry place between 14 and 104 . In extremely humid environments the interior of the
scooter may suffer condensation or even water accumulation, which may damage the battery rapidly.Devices are not intended for
use at elevations greater than 2000 m above sea level Prolonged Exposure to UV Rays, Rain and the Elements May Damage the
Enclosure Materials, Store Indoors When Not in Use.
2. In daily use, try to avoid recharging the scooter after completely exhausting the battery. If the battery is low, charge it as soon as
possible.

9. Specifications
(3) MAX range: measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface
with a load of 165 pounds (75 kg).
47.3*24.4*47.6 inch (120*62*121 cm)
47.3*24.4*20.9 inch (120*62*53 cm)
50.7 lbs (23 kg)
286 lbs (30 kg)
16-50
25 mph
28 miles (45 km)
25°
48 VDC
54.6 VDC
54.6 VDC
12.5 Ah
800 W
100 V ~ 240 V
14-104 °F
IP53
Titan
6 h - 8 h
2 A
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Operating Temperature
IP Rating
Voltage
Max. Charging Voltage
Capacity
Rated power
Input Voltage
Output Voltage
Output Current
Charging Time
Max. Range
Max.Slope
Recommended Age
Max.Speed
Max. Load
Dimensions
Weight
User
Scooter
Battery
Motor
Charger
Unfolded (L × W × H)
Folded (L × W × H )
Net Weight
ltem Specifications
[1] Item height: from the ground to the top of the scooter;
[2]
Max. load: the maximum allowable weight shall be keptwithin 220 lbs (driver and objects included) in any case. Consideran extra
weight of the clothes or other accessories with usduring the trip and the gravity generated by speed, the scooter will not support it
if this load limit is exceeded.
The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.
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FCC Warning Statement
Changes or modificaons not expressly approved by the party responsible for compliance could void the user’ s authority to
operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protecon against harmful interference in a residenal
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instrucons, may cause harmful interference to radio communicatons. However, there is no guarantee that interference
will not occur in a parcular installation. If this equipment does cause harmful interference to radio or television recepon, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separaon between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operaon is subject to the following two condions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operaon.
The device has been evaluated to meet general RF exposure requirement.

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30 DAY SATISFACTION GUARANTEED RETURN POLICY
If you are unsatisfied with your purchase, Hiboy's return policy allows you to return your undamaged Hiboy product purchased on the Authorization channel within 30 days counting
from the date of receipt of shipment, and request a refund from the Authorization channel for any reason. Note: The cost of return shipping will be borne by the customer if the
product has no quality issue.
For the return request, Hiboy is not responsible for lost packages due to the carrier, or products received that cannot be verified. Received products that have damage determined
to have been caused by the end-user may be subject to denial of the return request.
LIMITED PRODUCT WARRANTY
Hiboy product basically will be free from defects in materials and workmanship under normal use for a period aforementioned.
Hiboy does not warrant the operation of the product will be uninterrupted or error-free.
Hiboy is not responsible for damage arising from failure to follow instructions relating to the product's usage.
TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:
1.A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service
Team at [e-mail].
2.The cost of return shipping will be borne by the customer.
3.For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4.Returned product must be in good physical condition (not physically broken or damaged).
5.All accessories originally included with your purchase must be included with your return.
6.If you return a product to Hiboy, (a) without an RMA from Hiboy(b) without all parts included in the original package, Hiboy retains the right to refuse delivery of such return.
10. Limited Warranty Statement
REMEDIES
If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the
product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted
by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in
the jurisdictions where the products are sold by www.hiboy.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware
product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in
your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy
Service Team [e-mail].
To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by
Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving
warranty service.period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
LIMITATION OF DAMAGES
Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of
profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory
possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or
exclusion may not apply to you.

10. Why the max distance is lower than advertised max distance?
A: Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of
165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.
11. Can I ride the scooter in the rainy days?
A: Kindly note the scooter waterproof level is IPX4, we don’t suggest you to ride it in the rainy days.
12. Is there any caution for storing the scooter if I need to go out for a long time vacation?
A: Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully
charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.
13. Why the max distance is lower than advertised max distance?
A: Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of
165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.
14. Can I ride the scooter in the rainy days?
A: Kindly note the scooter waterproof level is IPX4, we don’t suggest you to ride it in the rainy days.
15. Is there any caution for storing the scooter if I need to go out for a long time vacation?
A: Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully
charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.
16. What is the max rider weight? Does the 286 lbs include the weight of the scooter?
A: Hello, we advise the max rider weight is 286lbs on the smooth road. The 286lbs does not include the weight of the scooter.
17. I'm trying to find what inner tire i need to get because i want to change a new inner tire.
A: Please take a photo and send to Hiboy Support Team’s email: [email protected], Hiboy Support Team will reply you soon
18. How do you remove the rear tire? There is a plate on one side and the nut on the other side does not seem designed to come off easily.
A:You can also search for “Replace the Hiboy Titan Rear Fender” on Google, and then you can find some Youtube tutorial videos. You can also send to Hiboy
Support Team’s email: [email protected]
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11. Question & Answer
7. Why the screen returns an error code like 2, 6, or 8 ? What should I do?
A: Please contact Hiboy Support Team to remove the error code.
1. Is there any necessary information need to be included before contacting with Hiboy Support Team?
A: Yes, if you need any support from Hiboy, please contact us at [e-mail], and please always include your order number, correct model No., descriptions of the
problem, pictures, and videos that can show details about the issue in the email, thanks.
2. My scooter can’t be turned on, what can I do?
A: First please make sure you are not turning on the scooter during charging, because for safety consideration, we have set the scooter can’t be turned on during charging. Second
please make sure the scooter has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at support@hiboy
support.
3. I can’t charge my scooter, what’s the problem?
A: Please note if the scooter is charging, then the led on the charger will show red color, if the scooter is fully charged, then the led on the charger will show green color.
So please help to verify if the charger is defective first: Plug the charger into the socket but not connecting to scooter, if the charger led is NOT on or it is NOT green color, then it
means the charger is defective.
If the charger is not defective, please contact us at [e-mail] for further support.
5. What if the E-Scooter arrived missing accessory or broken part?
A: Please take a photo and send to Hiboy Support Team’s email: [e-mail], Hiboy Support Team will reply you soon and send correct accessory or part replacement.
6. Is that possible to replace some components for example the rear fender?
A: Yes, please take a photo and send to Hiboy Support Team’s email: [e-mail], Hiboy Support Team will reply you soon.
8. My scooter is stolen, can you help me?
A: I’m sorry we can’t track on the location or serial number of the scooter, please call the local policeman and ask them for help.
9. I have written several emails to [e-mail], but no responses received, why?
A: Our Hiboy Support Team will reply to you within 1 working day, if you didn’t receive any reply from us, please also kindly check your spam box, and add [e-mail]
on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the scooter for example
message on hiboy.com website, eBay chat box...etc.
4. Can I purchase a extra battery?
A:Yes. Please take a photo and send to Hiboy Support Team’s email: [email protected], Hiboy Support Team will reply you soon and send correct battery.

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@HiboyUS
HiboyUS
www.hiboy.com
@Hiboy_Official
13 Contact Us
Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your Hiboy TITAN
E-mail Service: [e-mail]
12. Error Code
Error Code
2
3
4
5
6
7
8
A/10
D/13
F/15
Definition
Overcurrent protection is detected inside the controller. Check whether the three-phase wire terminal and the Hall signal
connector are in poor contact. After reconnecting the connector, if the state still appears, the controller or motor is
damaged.
The controller cannot start the motor correctly: check whether the three-phase wire terminal and the Hall signal connector
are in poor contact, or the load is too heavy and the system startup time exceeds 2S, such as climbing or wheel jam. If
the state still appears after reconnecting the terminals, the controller or motor is damaged.
Low battery voltage protection, under voltage protection
After the system is powered on, check whether the brake is working properly. If the brake signal is less than 0.75 volts for
a long period of time, the brake has failed.
Check whether the connection is loose between the motor cable and the controller.
Power on the system to check whether the handlebar is out of control, or the handlebar signal is less than 0.75 volts. Or
the customer turns the handle before the system works, and the fault can be removed after resetting.
Controller Error
Instrument and Controller Communication Error The yellow cable is not connected.
Controller program error or 5V error, check whether the brake signal is 5V short circuit.
Instrument and Controller Communication Error, the green cable is not connected. Or the communication protocol does
not match.
(1）If the instrument cannot be turned on, the screen does not display. Possible causes: the main power cord between the controller and the battery is
not connected well, or any one of the red, black and blue wires connected between the instrument and the controller has a problem.
If the 5-core wire connecting the instrument and the controller fails, the specific reasons may be as follows:
(2）If the instrument can be turned on, but it stops working after 3S. Possible cause: Any one of the green and yellow signal wires connecting the
instrument and the controller is broken circuit.
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