Honeywell Lyric LCP300-LC Product information sheet

Lyric™ Gateway
User
Reference
Guide
Ref: LCP300-L/LCP300-LC
800-21670 10/16 Rev A

IMPORTANT!
PROPER INTRUSION PROTECTION
For proper intrusion coverage, sensor should be located at every possible point of entry to a home
or commercial premises. This would include any skylights that may be present, and the upper
windows in a multi-level building.
In addition, we recommend that radio backup be used in a security system so that alarm signals can
still be sent to the Central Monitoring Stations in the event that the internet connection is interrupted
or not working correctly (alarm signals are normally sent over the Wi-Fi and internet network.
EARLY WARNING FIRE DETECTION
Early warning fire detection is important in a home. Smoke and heat detectors have played a key
role in reducing fire deaths in the United
States. With regard to the number and placement of smoke/heat detectors, we subscribe to the
recommendations contained in the National Fire Protection Association’s National Fire Alarm Code
(NFPA 72). These recommendations can be found on page 57 of this manual.
System Compatibility Notice
Your Honeywell security system is designed for use with devices manufactured or approved by
Honeywell for use with your security system. Your Honeywell security system is not designed for use
with any device that may be attached to your security system's control or other communicating bus
if Honeywell has not approved such device for use with your security system. Use of any such
unauthorized device may cause damage or compromise the performance of your security system
and affect the validity of your Honeywell limited warranty. When you purchase devices that have
been manufactured or approved by Honeywell, you acquire the assurance that these devices have
been thoroughly tested to ensure optimum performance when used with your Honeywell security
system.
Lyric™ Lock
Your system supports advanced features designed to keep it functioning optimally. These
capabilities include: the ability to interact with Honeywell and your dealer’s network for the setup
and programming of its features, support for remote software updates and the ability (when enabled
by your monitoring dealer) to enhance your security by preventing an unauthorized takeover of the
system by another monitoring company. In the event that your dealer has enabled the feature to
prevent an unauthorized takeover and you wish to authorize a new company to take over your
system, you may request that Honeywell remotely disable this feature. Honeywell will require
documentation that you have attempted to contact your existing security dealer and that they have
failed to respond, or failed to agree to your request.
NOTE: This device is a Security Enabled Z-Wave Controller

3
TABLE OF CONTENTS
OVERVIEW .............................................................................................................................................................................................5
About This Guide.............................................................................................................................................................................5
Basic System Functions............................................................................................................................................................... 6
Security Features.............................................................................................................................................................................8
False Alarm Prevention................................................................................................................................................................ 9
GETTING STARTED............................................................................................................................................................................ 11
Adding (enrolling) mobile devices in your system .......................................................................................................... 11
Gateway Menu Modes .................................................................................................................................................................. 11
OPERATING YOUR SYSTEM USING THE GATEWAY TOUCHPAD.............................................................................. 12
System Status Shield ................................................................................................................................................................... 12
System Alert .................................................................................................................................................................................... 12
System Sounds ............................................................................................................................................................................... 13
Arming Options and LEDs......................................................................................................................................................... 13
Switching Arming Modes........................................................................................................................................................... 13
Emergency Options...................................................................................................................................................................... 13
Network Configuration from the Gateway.........................................................................................................................14
WPS Enrollment Method............................................................................................................................................................14
Gateway AP Enrollment Method ............................................................................................................................................14
OPERATING YOUR GATEWAY USING THE MYHOME GATEWAY APP .................................................................. 15
Home Menu Overview ................................................................................................................................................................. 15
The Tools Menu Overview ......................................................................................................................................................... 16
SECURITY.............................................................................................................................................................................................. 17
Security Menu Overview ............................................................................................................................................................ 17
Arming the System....................................................................................................................................................................... 17
Disarming the System ................................................................................................................................................................20
User Code Error (Touchpad Lockout).................................................................................................................................20
Bypassing Protection Zones....................................................................................................................................................20
Entry and Exit Delays .................................................................................................................................................................. 21
Emergency Alarms....................................................................................................................................................................... 22
Chimes/Voice Annunciations.................................................................................................................................................. 23
Audio Alarm Verification (Two-Way Voice).....................................................................................................................24
AUTOMATION: Z-WAVE AND OTHER DEVICES................................................................................................................ 25
Working with Z-Wave Devices............................................................................................................................................... 25
Adding Z-Wave Devices (Include Devices) ......................................................................................................................26
Deleting Z-Wave Devices (Exclude Devices) .................................................................................................................. 28
Editing Z-Wave Device Names .............................................................................................................................................. 29
Advanced Tools ............................................................................................................................................................................ 29
Failed Devices (Failed Nodes)................................................................................................................................................30
Garage Doors .................................................................................................................................................................................. 31
Important Notes About Z-Wave Devices .......................................................................................................................... 32
AUTOMATION: SMART SCENES ................................................................................................................................................34
Smart Scenes and User Access ..............................................................................................................................................34
Creating a Smart Scene using the MyHome Gateway App ....................................................................................... 35
Hold / Run / Show .......................................................................................................................................................................38
VIDEO.....................................................................................................................................................................................................39
Viewing and Naming Cameras ...............................................................................................................................................39
Adding a Camera..........................................................................................................................................................................39
Video Recovery.............................................................................................................................................................................39
USERS AND SECURITY CODES................................................................................................................................................. 40
User Codes ..................................................................................................................................................................................... 40
Duress Code .................................................................................................................................................................................. 40
Adding Users and Assigning Codes ......................................................................................................................................41
Changing Security Codes or the Duress Code .................................................................................................................41
Deleting a User ...............................................................................................................................................................................41

4
User Settings ..................................................................................................................................................................................42
SYSTEM SETTINGS...........................................................................................................................................................................43
Brightness/Volume......................................................................................................................................................................43
Wi-Fi (Network) Configuration ..............................................................................................................................................43
Software Updates.........................................................................................................................................................................44
Events................................................................................................................................................................................................45
Paired Devices ...............................................................................................................................................................................45
TESTING YOUR SYSTEM ...............................................................................................................................................................46
Testing Sensors (Walk Test) ...................................................................................................................................................46
Testing Communications ..........................................................................................................................................................47
Reboot...............................................................................................................................................................................................47
MAINTENANCE..................................................................................................................................................................................48
Care and Cleaning ........................................................................................................................................................................48
Battery Replacement..................................................................................................................................................................48
Communication Module Replacement ................................................................................................................................50
MYHOME GATEWAY APP SYMBOLS ....................................................................................................................................... 51
EVENT LOG CODES......................................................................................................................................................................... 52
GLOSSARY........................................................................................................................................................................................... 55
FIRE/CO ALARM SYSTEM ............................................................................................................................................................56
In Case of Fire ................................................................................................................................................................................56
In Case of Carbon Monoxide Alarm...................................................................................................................................... 56
Silencing a Fire/Carbon Monoxide Alarm..........................................................................................................................56
NATIONAL FIRE PROTECTION ASSOCIATION SMOKE DETECTOR RECOMMENDATIONS......................... 57
Emergency Evacuation .............................................................................................................................................................. 58
REGULATORY AGENCY STATEMENTS..................................................................................................................................59
WIRELESS KEYS................................................................................................................................................................................60
Key Assignments ..........................................................................................................................................................................60
SiXFOB Wireless Key Status Indications............................................................................................................................60
YOUR SYSTEM INFORMATION ................................................................................................................................................... 61
INDEX.....................................................................................................................................................................................................68
OWNER'S INSURANCE PREMIUM CREDIT REQUEST......................................................................................................70
LIMITATIONS OF THIS ALARM SYSTEM ................................................................................................................................. 71
TWO YEAR LIMITED WARRANTY ............................................................................................................................................ 72

5
Overview
The Lyric™ Gateway combines a security system and home automation with flexibility to operate
your system locally using Wi-Fi® connection or remotely over the internet using mobile ( smart )
devices and easy to use Apps.
Your system can include wireless sensors to provide burglary protection and smoke and combustion
detectors to provide early fire and carbon monoxide (CO) warnings (if installed).
Your Gateway system monitors sensors and system status to initiate alarms and generate alerts. The
system can also send alarm and status messages to a central monitoring station via the cellular
phone network or the Internet, if programmed to do so.
Convenient methods of operating the Gateway include the following:
•The Gateway’s touchpad
•Your Total Connect™ Remote Services account (for local and remote access)
•The MyHome™ Gateway App (for local access)
•Optional wireless keys (key fobs), Lyric keypads and smart devices.
Download and install the free MyHome Gateway™ and Total Connect™ Apps from your smart
device’s App Store.
NOTE: The MyHome Gateway App requires connection to the Gateway via the premise’s
Wi-Fi® router (Ethernet cable or Wi-Fi). The Total Connect App requires internet or cellular
connection for remote access to the Gateway.
Note for Android Mobile Device Users: Before using the MyHome Gateway App, disable Power
Saving mode on your device. Failure to do so may cause the app to lose connection to the
Gateway if the mobile device enters power save mode.
About This Guide
Throughout the User Reference Guide, icons help you easily identify which control options are
available for different system features:
This icon
Means, you can operate the feature…
from the Gateway touchpad.
locally from your smart device using the
MyHome Gateway
App.
locally or remotely from your computer or smart device using your
Total
Connect
Remote Services
account.
For smart devices, download the
Total Connect
App.
or or
Using optional wireless keys (key fobs), Lyric keypads, or smart devices
In the Operating your Gateway with the MyHome Gateway App section, various menu
commands are also listed for operating different system features.For example, if you see:
Home > Security > Tools > Users
This means: From the MyHome Gateway App Home screen, select Security.
From the Security menu, select Tools.
From the Tools menu, select Users.
Note that the illustrations in this document may differ slightly from your system.

6
Basic System Functions
Security
Press
Arm
in Home mode
and enter
your user code
Arm
in Away mode
and enter
your user code
Disarm
system &
silence
alarms
and enter your user code
; repeat to silence
alarms/alerts
Emergency
Then press:
or
notifies the monitoring company
of the emergency type (if
programmed to do so)
Press
Access Security features
on the Home screen
Arm
in Away mode
and enter your user code
Arm
in Home mode
and enter your user code
Disarm
system &
silence
alarms
and enter your user
code; repeat to silence
alarms/alerts
Emergency (Panic)
[Not available from the MyHome
Gateway App]
Use the Gateway Touchpad
Emergency
options or, if
programmed to do so, use your wireless key (key fob)
to signal an emergency.
Video
Press on the Home screen to view and configure Wi-Fi cameras
Control Panel Settings
Press (Settings) on the Home screen
Gateway key brightness
Select Brightness
and use the slider
Gateway volume
Select Panel
Volume
and use the slider
Voice announcements volume
Select
or deselect
PANEL
VOICE
Chime volume (count-down
beeps, other sounds)
Select
or deselect
CHIME

7
Automation Features
Press
Operate & manage Z-Wave® devices
on the Home screen
Create & manage Smart Scenes
on the Home screen
Common Master User Functions
Press
(Security) then , (Tools) and enter your
Master
User
code.
Add, delete or modify user codes (Users)
View a list of System Events
(Events)
System tests
(Advanced) and select Walk Test or Comm. Test
View a list of mobile (smart)
devices paired to your Gateway
(
Paired Devices)
Network (Wi-Fi) Configuration
(
Network Config)

8
Security Features
NOTES: • For the Gateway to report alarms over the internet, your Wi-Fi network MUST have
power at all times.
•You must arm your security system in order for it to sound alarms.
Sensors and
Zones
Your system’s sensors are assigned to numbered zones that correspond to areas of
your home. For example, the sensor on an entry/exit door might be assigned to Zone
03, a device in a bedroom to Zone 06, and so on.
When alarms or trouble conditions occur, you can find information about the zone
number and a description of the sensor involved using the MyHome Gateway App.
[
Home > Security > Tools . Master User Code > Events
]
Fire
Protection
Fire protection is always active when the system is operating normally. An alarm
sounds if a fire condition is detected. See the
Fire/CO Alarm System
section for
important information about fire protection, smoke detectors and planning emergency
exit routes.
Carbon
Monoxide
Carbon monoxide (CO) detectors, if installed, are always active and sound an alarm if a
carbon monoxide condition is detected. See the
Fire/CO Alarm System
section for more
information.
Burglary
Protection
Gateway provides HOME and AWAY burglary protection.
HOME mode protects windows and exterior doors, allowing you to move around inside
your home without setting off an alarm. (This mode may be referred to As STAY mode
in Total Connect.)
AWAY mode protects the entire premises, including interior motion detectors, if
present.
Both modes offer an entry delay period that allows you to reenter the home without
setting off an alarm. For long periods such as vacations, the entry delay can be turned
off while arming the system.
Gateway also allows you to
Bypass
selected sensors before arming the system.
The system also features
Chime
mode, which can alert you to the opening of protected
doors and windows while the system is disarmed.
Security
(User)
Codes
A user code is required when arming or disarming and for some other functions.
When the system is installed, you are asked to choose a personal 4-digit security code,
known as the “Master User code”.
Other users can be added, typically with less control over the system than the Master
User. See
Users and Security Codes
.
User Code
Error
(Touchpad
Lockout)
The system locks out user code entries for 15 minutes if six invalid codes are attempted
(30 keystrokes without a valid user code detected). Additional code entry attempts will
not be accepted until the lock out period ends.
NOTE
: The system can be Quick Armed while in Lockout mode, but cannot be
disarmed.
Alarms When there is an Alarm, the system’s sounders turn on: Internal sounders on the
Gateway
Touchpad
and any smart devices running the
MyHome Gateway
App; also any external
sirens (if used).
The Gateway Touchpad’s status shield and
Alert
blink red. If open, the MyHome Gateway
App screen indicates
Alarm
and shows the zone(s) where the alarm has occurred.
After 15 seconds, the sounder stops temporarily and the system begins voice
announcements of relevant zone information. After the zones are announced, the
system’s sounder resumes sounding. Alarm sounds and voice announcements alternate
until the system is disarmed or until alarm bell timeout occurs.
If the system is connected to central monitoring, an alarm message is sent.
To silence the sounder, disarm the system
. The zone(s) causing the alarm remain
displayed on the MyHome Gateway App screen, indicating Memory Of Alarm is held in
memory. See
Clearing Alarms
for more about clearing memory of alarm.
Audio Alarm
Verification
Allows your central monitoring station to listen to or talk with individual(s) on the
premises (if programmed to do so).

9
False Alarm Prevention
Many false alarms are caused by minor problems, such as a door or window left open when
exiting the home. Gateway includes several features to help prevent false alarms. Note that some
are optional or must be programmed by the installer. Disabling these features may increase
security, but may also increase the chance of false alarms.
Your installer can help you decide how to use and customize these features. A brief explanation
of false alarm prevention features follows, along with advice on what to do if false alarms occur.
Exit/Entry
Delays
Programmed delay times allow you to leave after arming the system or disarm it
after entering without setting off an alarm. Exceeding a delay period causes an
alarm.
After a false alarm, disarm the system and contact your monitoring company. They
will verify your security code or password, preventing unnecessary calls for
emergency response.
Entry Delay When the system is armed, Entry Delay is the time period allowed to disarm the
system with a user code after an entry door is opened. Failure to disarm the system
during the Entry Delay causes an alarm. The delay period is set by your installer.
Exit Delay When arming the system, the Exit Delay period begins, allowing household
members to exit through entry/exit doors without triggering an alarm. Entry/exit
doors must be closed before the exit delay ends. The delay period is set by your
installer.
Exit Time
Restart
Exit Delay
Restart/Reset
If you leave the premises and enter again before the exit delay has expired, the exit
delay restarts, giving you more time to leave without causing an alarm.
With 10 seconds left to exit, the Gateway begins beeping quickly, indicating that an
alarm will occur if you don’t exit or disarm the system immediately.
If this occurs, disarm the system and arm it again when you are ready to leave.
You can restart the Exit Delay by pressing
Restart Timer
on the
MyHome Gateway
App screen.
Alarm
Reporting
Delay
Gateway is programmed to wait for a brief period between sounding a burglary
alarm on the premises and sending an alarm message to your monitoring company.
This delay allows you to disarm the system before an alarm message is sent in error.
Exit Alarms False alarms can be caused by leaving the house and forgetting to close the door. If
this happens, Gateway sounds an alarm and displays an Exit Error.
The alarm reporting delay gives you time to disarm the system before an alarm
message is sent.
Silent Exit Press
Silent Exit
on the
MyHome Gateway
App screen to mute the beeping sound
for exit countdowns in most situations. Voice confirmation of arming status is not
muted. Silent Exit doubles the Exit Delay time.
Quick Exit Press
Quick Exit
on the
MyHome Gateway
App screen when the system has been
armed and someone needs to leave the premises. This restarts the exit delay,
allowing you to exit the premises without having to disarm and re-arm the system.

10

11
Getting Started
Your installer will have set up your system and helped you install the MyHome Gateway™ App on
at least one mobile (smart) device. Up to 8 mobile devices can be used to manage your System
Security, Automation, Smart Scenes, Video and Settings.Each mobile device you want to use to
manage your system with the MyHome Gateway App must be added to the system.
Adding (enrolling) mobile devices in your system
1. Download the Honeywell MyHome Gateway App to the mobile device(s) that will be used
to control your system.
2. Ensure each smart device is connected to the same local Wi-Fi network as the Gateway
(check Settings > Wi-Fi on the device).
3. Launch the MyHome Gateway App on a device.
4. Enter your Master user code then 2 1 on the Gateway Touchpad.
5. The App displays a six-digit “Pairing key” number. Enter that number on the Gateway
Touchpad.
6. When prompted, enter a valid user code on the MyHome Gateway App screen to complete
the enrollment. The screen confirms the enrollment success and opens the App Home
screen.
Refer to the Operating your Gateway with the MyHome Gateway App section in this User
Reference Guide to operate your system with the MyHome Gateway App.
Gateway Menu Modes
The Gateway provides a Menu Mode with options to add and delete smart devices from
your system or change the system Wi-Fi network.
Access the Menu Mode when the System is disarmed and the numbers are off. Enter the
Master user code then the two-digit code for the desired mode option:
Enter Code…
To…
1 1
hear the list of available menu mode options.
2 0
delete all enrolled MyHome Gateway App devices from your Gateway.
NOTE
: You will need to re-enroll any devices you want to use to operate
your Gateway with the MyHome Gateway App.
2 1
enroll or re-enroll devices with the MyHome Gateway App in your Gateway
3 1
Enters the Gateway in Access Point mode; used to change your Wi-Fi setup
if your network connection/router changes. See Manually Configure Access
Point in Wi-FI (Network) Configuration section for details.
4 1
Enter the Gateway in WPS enrollment mode; used to change or set your Wi-Fi
network connections/router to a router that supports WPS. Enter the
Master
User code
then
4 1
on the Gateway touchpad, then press the WPS button on
the router. The Gateway announces when the connection is complete.

12
Operating your system using the Gateway Touchpad
The Gateway Touchpad is designed to operate your basic security features. It also lets you
quickly see your system status by which items on the Touchpad are lit.
The Status Shield and arming options are always lit and color coded to show system status at a
glance. Emergency is also always lit, so it is easy to find, when needed. The other options on the
touchpad light only when needed.
System Status Shield
The Status Shield indicates system status with these behaviors:
Green, steady System is ready to be armed
Green Flash A zone is faulted
Red, steady System is armed
Red, blinking slowly Entry delay countdown started; enter your user code to
disarm the system
Red, blinking rapidly System is in Alarm
If programmed to do so, two-way Voice Communication
may be active when the system is in Alarm. [See your
installer to program this feature.]
White, steady System is waiting for a user code
See the
Emergency
section for information on silent alarms.
System Alert
If the system experiences a condition such as AC power loss, connectivity or a communication
problem, the Alert blinks.
Press and the Gateway announces the system Alert condition and suggested actions.
NOTE: If the Gateway loses AC power, Alert begins to blink slowly after 15 minutes on
battery backup and all other lights on the Gateway are off. In this situation, although
the Emergency light is off, Emergency functions remain available.

13
System Sounds
If you hear…
It means…
Beeping The Gateway touchpad is being pressed to enter codes or other
functions, an entry/exit delay is in process, or a trouble condition exists
(for example, a low battery condition).
System sounders or sirens The system is in Alarm. Alarm volume is
not
adjustable.
NOTES
:
•
The system volume is adjustable through the
MyHome Gateway
™ App for voice
announcements, chimes and most sounds
•
A beep every 45 seconds indicates one of your wireless devices has a low battery condition.
Use the
MyHome Gateway
App to see which device(s) need new batteries.
Arming Options and LEDs
Press any of the arming options and the numbers light. Basic security functions include:
To…
Press
Arm in Away mode
(typically
when no one is home)
and enter your user code
Arm in Home (Stay) mode
(typically when someone is home)
and enter your user code
Quick Arm
without a code
in
Away mode or Home mode
or
For
3 seconds
Disarm
the system and enter your user code
Switching Arming Modes
You can easily switch between arming modes without having to first disarm the system. When
the system is armed or while arming or disarming, simply press the desired arming option and
enter your user code. (This feature is available only from the Gateway Touchpad or a Wireless
Key.)
Auto-Home Mode Operation: If your system is programmed to do so, it automatically arms in
Home mode when you select Armed Away but no one opens an exit-delay door.
Emergency Options
Depending on your system set up, when an Emergency Type option is pressed, emergency
messages can be sent to your monitoring company (if programmed to do so).
Refer to the Emergency Alarms section of Operating your Gateway with the MyHome Gateway
App for additional details.
Press
Then…
The system Emergency Type options appear.
or
The system sends an emergency message to the monitoring company, if
programmed up to do so.
Press
Cancel
when it is blinking to cancel the Emergency before it is sent.

14
To Cancel and Clear an Emergency Alarm that has been triggered
User Code
Enter your User Code The Alarm silences and the
system announces the status.
Check for alarm details on MyHome Gateway App or
Total Connect Remote Services.
Enter a User Code again to clear alarms.
Network Configuration from the Gateway
If your network connections or router change, you can connect to the network via the Gateway
or using the MyHome Gateway App. To configure the network via the Gateway touchpad:
WPS Enrollment Method
To connect to a WPS router:
1. Enter the Master User code then 4 1 on the Gateway touchpad.
2. Press the WPS button on your router.
3. When done, the system announces the network connection is complete.
Gateway AP Enrollment Method
Gateway AP Enrollment Method:
1. Enter Master User code then 3 1 on the Gateway touchpad. (Once in this mode, the MyHome
Gateway App disconnects because it is no longer on the same network.)
2. On your mobile device, go to the System Wi-Fi Settings and change the Wi-Fi setting to the
Gateway AP.
a. Select the Gateway SSID and, press CONNECT. (The SSID OPTGW_#### is listed on a
label on the bottom of the Gateway.)
b. When prompted, enter Gateway’s 8-Digit case sensitive WPA2 Password.(The password
is also on the SSID label.)
3. Launch the MyHome Gateway App on a device.
4. Enter your Master user code then 2 1 on the Gateway Touchpad.
5. The App displays a six-digit “Pairing key” number. Enter that number on the Gateway
Touchpad and the system announces when Enrollment is completed.
6. When prompted, enter a valid user code on the MyHome Gateway App screen. The App screen
confirms enrollment success and opens the App Home screen.
7. Navigate to the Network Configuration list of Wi-Fi options screen and press Manual Config
AP. The Wi-Fi enrollment menu appears. (Fields include Network Type, which cannot be
changed.)
8. Press SSID Name,enter your network’s name, press Done and Save.
9. Press Security, choose the same security protocol as your router. Options include Open,
WPA/WPA2 and WPA2. (WEP is not supported.)
10. If a password is required, press Key, then enter the password, press Done and Save.
11. Press JOIN and a confirmation screen appears.
12. Press Yes. The system announces connection to the network.
NOTE: Network Configuration can also be managed using the MyHome Gateway App. See
WI-Fi (Network) Configuration in the Systems Settingssection.

15
Operating your Gateway using the
MyHome Gateway App
Use the MyHome Gateway™ App to manage your System Security, Automation, Smart Scenes,
Video and Settings:
Home Menu Overview
NOTE: Pressing Home from any screen returns you to this Home screen.
Option
Allows you to...
To Navigate, Press…
Security
Operate and manage the security features
and access other features of your Gateway
system.
and select from the
options on the next screen.
Automation
Manually operate your Z-Wave devices and select the device
Add or delete Z-Wave Devices
then and .
See the
Automation
section for details
TC Video
View and configure system cameras;
manage video recovery functions See
Video
section
for details
Smart
Scenes
View and run automation scenes to operate
your system for convenience, comfort,
energy savings and security*
and enter your Master
User Code. See the
Smart
Scenes
section for details.
Settings
Adjust the Gateway touchpad and LED
brightness and the announcements and
chime volume
See the Systems
Settings
section
for details.
* Smart Scenes are created and deleted using Total Connect Remote Services.

16
The Tools Menu Overview
Home > Security > Tools
NOTE: The Master User code is required to access Tools.
This menu offers access to most of Gateway’s important settings and maintenance functions:
Option
Allows you to...
Users
Add/remove users, control user’s access to system features. The Master
User code is required. See
Users and Security Codes
for details.
Events
View system event logs. See
Events
.
Advanced
Access software upgrades, tests and user maintenance functions. Includes
features found in the
Maintenance
and
System Settings
sections.
Paired Devices
Manage smart devices paired to your Gateway. See
Paired Devices
.
Network Config
Configure Wi-Fi connection to the Gateway. See
Wi-Fi (Network)
Configuration
.
(Back Arrow) Return to the previous screen or menu.

17
Security
Home > Security
IMPORTANT
If the Gateway is beeping rapidly when you enter the premises, an alarm has
occurred and an intruder may still be nearby.
LEAVE IMMEDIATELY and CONTACT THE POLICE from a safe location.
Security Menu Overview
NOTES: • For the Gateway to report alarms over the internet, your Wi-Fi network MUST have
power at all times.
•You must arm your security system in order for it to sound alarms.
The MyHome Gateway App displays the system arming status, top and center of the screen:
Ready to Arm = the system is ready to be armed.
Not Ready To Arm-Fault = one or more zones are faulted. The system cannot be armed until
all zone faults are fixed or bypassed.
Armed [Home, Away, Custom, etc.] = the system is armed, and arming mode description.
Arming the System
Before arming your system, all protected doors, windows, and other protection zones should be
closed or bypassed (see Bypassing Protection Zones).
To change the volume of countdown sounds and security status voice announcements, see
System Settings.

18
Arming states include
Arm Away For times when no one is home; protects all perimeter (doors and
windows) and interior zones.
Arm Home For times when the house is occupied; protects only perimeter zones.
Arm Custom Arms the system with pre-selected zones bypassed.
Bypass This feature allows you to arm the system while intentionally leaving
selected zones unprotected.
Arm Night For times when the house is occupied; protects perimeter zones and
selected interior motion sensors if used. Other interior zones are
unprotected. Enabled by your installer and only used with interior motion
sensors.
Instant For times when Entry/Exit doors are not expected to open at all.
Entry Delay is eliminated. When the system is armed, an alarm occurs
immediately if an exterior door is opened.
Quick Arm
Used to arm the system in any mode without entering a user code,if programmed.
NOTE: A user code is always needed to disarm the system.
Auto Home If you arm the system in the “Away” mode but no one exits, the alarm system
automatically changes to the “Home” mode. This helps to prevent unwanted
alarms when someone remains on the premises. Disarm the system and Arm
Away again when you are ready to leave. This option is enabled by your
installer.
Arm Away
Security > Arm Away
By default, this mode’s exit delay countdown is accompanied by a beeping sound.
For a silent exit, press Silent Exit first.
•The system beeps twice and announces “Armed Away; exit now”. The exit delay
countdown begins.
•Press Restart Timer if you need more time to leave.
•Leave the premises and close the door before the countdown ends.
•The system arms in Away mode. (Door and window sensors and interior motion sensors
are active.)

19
Arm Home
Security > Arm Home
By default, this mode’s exit delay countdown is silent.
•The system beeps three times and announces “Armed Home; exit now”. The exit delay
countdown begins.
•Press Restart Timer if you need more time to leave.
•The system arms in Home mode. Door and window sensors are active, but interior motion
sensors are not active.
Arm Custom
Security > Arm Custom
Use this option to pre-set zones for bypass when arming the system. You can also enable or
disable the entry delay.
1. Select Arm Custom to display a list of zones.
2. Select the zones you wish to bypass when arming the system.
3. Select Arm Custom on the zone list screen.
4. A numerical keypad appears.
Select Entry Delay if desired. (See Instant Mode for more about disabling Entry Delay.)
5. Arm the system by entering a user code.
6. The exit delay countdown begins.
7. If leaving, leave the premises and close the door.
Bypassed zones are left unprotected.
NOTE: The next time Arm Custom is used, the same zones that were previously
selected are highlighted on the zone list screen. If desired, select different zones for
custom arming.
Instant Mode
Security > Arm Custom
In Instant mode, an alarm occurs immediately when a protected Entry/Exit is opened. There is
no Entry delay during which a code can be entered to disarm the system.
1. Select Arm Custom to display the zone list screen.
2. If any zones have been previously set for bypass, deselect them.
3. Press Arm Custom.
4. When the keypad appears, de-select Entry Delay.
5. Enter a user code to arm the system and leave the premises during exit delay.
Arm Night
Security > Arm Home
Arm Night must be enabled by your security installer.
1. Select Arm Home to display the keypad.
2. Select Arm Night and then enter a user code.
3. The system beeps and announces “Armed Night Home mode”. Exit delay begins.
Press Restart Timer if you need more time to leave.
4. The system arms in Arm Night mode. Doors and windows and pre-selected interior
zones are active.

20
Disarming the System
Security > Disarm
NOTE: Disarming the system also silences audible alarms and trouble alerts.
To disarm your security system:
•The system beeps and announces “Disarmed”, followed by alerts about system readiness,
if any.
•A “Check system” announcement indicates a faulted sensor or problems in the Gateway
itself.
In most situations, if a valid user code is not entered within 30 seconds of pressing Disarm, the
Home screen reappears, and the system remains armed.
NOTES: •If a valid code is not entered by the time the entry delay ends, an alarm occurs.
•The Guest code and the Installer code can only disarm the system if that code was
used to arm the system. If the Quick Arm option has been used, neither the Guest
Code nor Installer Code can disarm the system.
User Code Error (Touchpad Lockout)
When the screen displays User Code Error, it means too many invalid user codes have been
entered. The system will not accept additional user code entries for 15 minutes (lockout period).
Bypassing Protection Zones
Any zones with faults must be cleared before arming the system.
Bypass allows arming the system while intentionally leaving selected zones unprotected.
Bypassed zones will not trigger an alarm.
To Bypass zones:
1. Before arming the system, press Zones on the Security menu. A list of your system’s
zones appears. Faulted (open) zones are shown in red or orange.
To choose which zone list to view (All, Alarm, Trouble, Fault or Bypassed zones), press
Select on the bottom, right of the screen.
Use the up and down arrows to scroll through the list of zones.
2. Select the zone(s) to be bypassed.
3. Press BYPASS and enter a user code.
If programmed, you can select BYPASS FAULTED and enter a user code. This selects and
bypasses all zones with faults or other issues.
A Bypass icon [ ] appears on Bypassed zones on the zone lists.
4. Arm the system as usual.
NOTES: • Fire and Carbon Monoxide (CO) and Emergency zones cannot be bypassed.
•Bypassed zones are automatically un-bypassed when the system is disarmed.
Press Clear Bypass to un-bypass any previously bypassed zones.