
13
REPLACE
FILTER
ALERTS & SOLUTIONS
The following codes may appear during use. [Fig. 21]
Error Description
Error Description
Error Solution
Alert on product the
Control Panel / Display
Alert on APP
Outer Layer’s Filter cleaning Alert Alert of “CLEAN FILTER”
blinks on display Filter cleaning Alert
1.Follow the instructions in I/M to clean the Outer
Layer’s Filter.
2.Reset the alert.
Filter replacement Alert Alert of “REPLACE FILTER”
blinks on display Filter replacement Alert
2.Reset the alert.
been locked
Alert of “FILTER MISSING”
blinks on display
has not been locked
Tab has been switched to LOCK status.
Water tank not present Alert of “NO WATER TANK”
blinks on display Water tank not present Put back the water tank.
Product doesn’t work after it’s
fallen down /Product falling
1.If product falls and there is water spilling, unplug
the power supply and wait for 48 hours before
switching on the product again.
2.If product falls without water spilling, lift the
product up and touch Power button to switch it on.
Dust sensor malfunctioning: no
signal from sensor or output
voltage exceeds the limit value /
Dust sensor malfunctioning:
no signal from sensor or
output voltage exceeds the
limit value
Dust sensor failure or dust sensor wire has not
been connected well, please call service center
Motor no speed /Motor no speed feedback Motor failure or motor wire has not been
Water in the tank need to be
replaced and water tank need to
be cleaned
Alert of “CLEAN WATER
TANK “ blinks on display
Water in the tank need to
be replaced and water tank
need to be cleaned
1.Take the water tank, clean the internal surface
2.Put the water tank back in position.”
Water tank without water Alert of “REFILL WATER”
blinks on display Water tank without water
CO sensor malfunctioning CO sensor status lamp is on
in yellow CO sensor malfunctioning Alert: need call service.
ATTENTION: I
GB
Fig. 21
TROUBLESHOOTING
The following is a list of commonly encountered problems and solutions.
If any of these problems persist contact your local Hoover representative.
The Fan does not work
(Control Panel / Display
Check the alert showing on the display or in the app.
Check if there are any obstructions in the fan.
Check if the H-Purifier is switched on.
Check if the filter is incorrectly installed.
Check if the H-Purifier is in a completely upright vertical position and not leaning.
The Fan does not work
(Control Panel / Display
Check if the H-Purifier is plugged in and switched on.
Check if there are any obstructions in the fan.
No Lights on Control Panel /
Check if the lights have not been switched off by pressing the Light Control button on the control Panel
/ Display.
Buttons on the control panel
/ Display do not operate
Check if Child lock has been activated by pressing and holding the Child Lock Button for 3 secs.
Air Flow is Weak
Check if the protective packaging has been removed from the filter.
Check if there are any obstructions in the Air Intake Cover or Air outlet.
Check the Filter staus on the Control Panel / Display or in App for clean or replace warning.
Check if the H-Purifier is in sleep mode. The fan operates on reduced power in this mode.
loudly
Check if there are any obstructions in the Air Outlet or the fan.
Check if the H-Purifier is running in MAX mode, the air flow is at maximum power in this mode.
buzzer sound all of a sudden.
The testing function of CO Alert button is activated by mis-operation. The sound will automatically stop
after 5 seconds.