HP SureStore 220mx Operating instructions

CheckingOpticalDrivesUsing
SCSItoolbox:
™
1. CAUTION:Ifusingacustomer’sdiskfromthe
Jukeboxforthefirstpartofthisprocedure
(RANDOMREAD),ensurethatthediskis
RETURNEDTOITSORIGINALLOCATION
afterthetest.
Topreventaccidentlydestroyingcustomer
data,useascratchdiskwheneverpossible.
2.
3.
4.DISKTESTSRANDOMTESTS
RANDOMREADSTARTTEST.
CANCEL.
CAUTION:NEVERUSEACUSTOMER’SDISKOR
ADISKCONTAININGUSABLEDATAFORTHE
FOLLOWINGTEST.
RANDOMWRITE
NOTE:
Insertadiskintheopticaldrive.
ScantheSCSIbususingSCSIToolbox.
Selecttheopticaldriveinquestionbyclickingonthe
iconassociatedwiththatdrive.
Fromthemenuatthetopofthescreen,select
,then,then,then
,then
TheRandomReadtestrunsuntilyouselect
Runthetestforseveralminutesto
ensurethatthedrivecanreadproperly.Anyfailures
willbereportedastheyoccur.
Totestadrive'swritefunctionality,repeatstepsabove,
butselect.Runthetestforseveral
minutes.Anyfailureswillbereportedastheyoccur.
Iftheprobleminvolvesdrive/media
compatibilityorproblemswithspecificdisks,you
willhavetorunthesetestswithdifferentdisksfor
comparisons.
DisplayMenuTree
RetrievingJukeboxErrorCodes:
Ifdisplayshows,or
(where#isthenumberofacontrolpaneltest)–press
todisplayerrorcode.
Ifdisplayshows:
Pressrepeatedlyuntildisplayshows.
Press–displaywillshow.
Press–displaywillshowmostrecenterrorcode.
Pressingrepeatedlywillshowadditionalerror
codes(beginningwiththemostrecent).
FAIL1FAIL0,MISLOADFAIL#
ENTER
READY
1.NEXTINFO*
2.ENTERINFO0
3.ENTER
4.NEXT
ErrorCodes
ErrorCodes
01,03,04,05,06,07,09
37,38,39
B0,B2
B1,B4
B3
C9
CA
CB
CC
CD
D0
CE
D1
B8,B9
BC,BD
56
57
40,41,42,44,45,46,48,
49,54,55,4A,4C,4D
ExplanationsandActions
RAM/ROMchecksumerrorormicroprocessorerror.
1.SetConfig16to“CLEAR”(seeprocedure)andcyclepower.
2.Downloadlatestfirmware.
3.Ifproblempersists,replaceControllerPCA.
Drive1,2orbothnotconnected.Checkcablestodrivefordamage
andproperseating.Checkpinsinmatingconnector.
SetConfig16to“CLEAR”.
Carriageorpickermotionfailed.Checkforobstructionsinvertical
path,onpickerandindrive.Checkthattheshippingscrewisremoved.
Ensureeverythingmovessmoothly.
NeedtorunInitialElementStatusTest(Test10).
Invalidtestconfiguration–checknumberandplacementof
cartridges(occurswhenrunningfrontpaneltest).
Mailslotwillnotrotate.Movemailslotbyhandtocheck–runTest17.
Mailslotsensorsbad–runTest43.
Storageslotwillnotacceptorreleasecartridge.Checkstorageslots
forobstructionsorbentsprings–runTest15.
Driveaccesserror.Drivemaybemisaligned–runTest16,thenrun
Test65withonecartridgeinmailslotandthefollowingslotsempty:
In16-slotjukeboxes,slots2,6,10,14;in24-slotjukeboxes,slots12,20.
Driveejecterror–runTest16.Checkcablesonbackofdriveand
switchesontopofdrive(#1onrearmostbankofswitcheson,
allothersoff).
Unabletomovepickermotor–checkconnectionsofencoder/power
cablestomotor(rearofpicker).Ifsecure,changepicker.
Unabletomovecarriagemotor–checkconnectionsofencoder/
powercablestoverticalmotor.Ifsecure,changeverticaldriveassembly.
Unabletomoveeithermotor–checkcables,thenpowersupply,
thenControllerPCA.
Nohardstoponpicker–checkbeltandpulleyonpicker.
Nohardstoponcarriage–checkbeltandpulleyonvertical
leadscrewassembly.
Failedstorageslotcalibration.Checkforbrokenorunseated
storageslots.Checkforbentorwarpedchassisneartopofproduct.
Excessiveforceoncarriageleadscrew–checkverticalmotion
forsmoothness.
Unexpectedmailslotempty(whenrunningTest65).
SettingConfig16to“CLEAR”:
1.NEXTCONF*
2.ENTERCONF0
3.NEXTCONF16
4.ENTERCODE10
5.ENTERCODE20
6.ENTERCODE30
7.ENTERSAVE
8.NEXTCLEAR
9.ENTERSET16
NOTE:
Pressrepeatedlyuntildisplayshows.
Press–displaywillshow.
Pressrepeatedlyuntildisplayshows.
Press–displaywillshow.
Press–displaywillshow.
Press–displaywillshow.
Press–displaywillshow.
Press–displaywillshow.
Press–displaywillbrieflyshow.
ConfigurationsarenowsettodefaultandRAMiscleared.
Thedefaultsecuritycodefromthefactoryis0,0,0.
Thiscodemayhavebeenchangedbythecustomer.
See
Note
below
16/24-SlotJukebox
Troubleshooting
Copyright©1999
Hewlett-PackardCo. PrintedinU.S.A.9/99
PartNo.C1115-90006
SCSIToolboxisatrademarkofPeripheralTestInstruments,Inc.
READY
*
*IfConfiguration15isON,
SECUREwillbedisplayed
LOAD*EJECT*TEST*CONF*INFO* SCSIID*
NEXT
NEXT
PREV
ENTER
Movemedia
frommailslot
todriveorslot
Movemedia
fromdriveor
slottomailslot
Running
diagnostic
tests
Setting
Configurations
SettingConfig16
to“CLEAR”
(shownbelow)
RetrievingJukebox
ErrorCodes
(seebelow)
Settingand
Viewing
SCSIIDs
ENTER ENTER ENTER ENTER ENTER

POWER
CYCLE
JUKEBOX
Display
shows"TESTING"
then"READY"
(1-2minutes)
Jukeboxand
drive(s)appearon
SCSIbus?
Jukebox
anddrive(s)
appearon
SCSIbus?
Jukeboxand
driveinquirystrings
correct?Arefirmware
revisionscurrent?
(SeeProductIDs
table)
Connectlaptopto
Jukeboxandscan
busorreboothost
computertoview
SCSIIDs
SetConfig16to
“CLEAR”viacontrol
paneltorestoredefault
SCSIIDs(seereverse
forinstructions)
Check:
1.SCSIcable
2.Termination
3.SCSIIDs
4.Hostadaptercard
5.ControllerPCA
Uselaptopto
downloadcorrect
inquirystringand
firmwarerevision
levelsorset
Config40to“ON”
YES
YES
YES
NO
NO
NO
NO
Checkthateach
deviceonSCSIbus
hasuniqueaddress CAUTION: SettingConfig16
to“CLEAR”eraseserrorcodes!
ReadcodesbeforeclearingConfig16
(seereverseforinstructions)
SeeNoteA
JukeboxOK:
Checkhost
hardwareand
software
Iferroris
intermittent,
checkthe
errorlogvia
controlpanel
(seereverse)
YES
Controlpanel
display
working?
Fanon
sideofpower
supplyturns?
Leadscrew
onpickermove?
(Plunge
motion)
Belt
onpicker
slipping?
Anymotion
inJukebox?
Cablefrom
powersupply
toController
PCAOK?
Jukebox
pickermoves?
Removeoutercover
fromJukeboxto
accessinterior
(QUALIFIEDREPAIR
PERSONNELONLY)
PowercycleJukebox
andobserve
PowerOnSelfTest
Checkpoweroutlet
Replacepowersupply
Reseator
replace
cable
Check:
1.Pickerassembly
2.ControllerPCA
1)Checkdrive
powerconnections
2)Replacedrive
1)Checkdrive
powerconnections
2)Replacedrive
Replace
picker
Reseator
replace
cable
Reseator
replace
cable
Replace
power
supply
Replace
Controller
PCA
Check:
1.CablefromController
PCAtodisplay
2.DisplayPCA
3.ControllerPCA
Frontpaneldisplay
shows""or
"";
pressfor
errorcode
(seetableonreverse)
FAIL
MISLOAD
ENTER
Frontpaneldisplay
shows""or
"";
pressfor
errorcode
(seetableonreverse)
FAIL
MISLOAD
ENTER
CheckdriveSCSIcable
Checkdriveinterfacecable
Replacepicker
YES
YES
YES
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
NO NO
NO
NO
Ensurethat
shippingscrew
hasbeenremoved
Readerrorcodesto
aidtroubleshooting
(seereversefor
instructions)
Lights
onfrontof
drivelitbriefly
atpower
up?
Picker
moveup
&down?
Vertical
leadscrewbelt
slipping?
Cable
frompicker
toController
PCA
OK?
Cable
frompicker
toController
PCAOK?
Picker
rotate?
Driveload
andeject
properly?
Disk
accepted?
Diskejects?
Check:
1.Verticalleadscrew
assembly
2.ControllerPCA
Replace
vertical
leadscrew
assembly
Replace
picker
Manually
insertdisk
intodrive
Manuallyeject
diskbypressing
ejectbuttonon
lowerrightside
ofdrive
YES
YES
YES
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
NO
NO
NOTE:ProductIDneednot
matchactualproductnumber.
ProductIDsarepartoftheinformation
returnedwhenperforminganinquiry
commandorscanofthebus.
ProductIDTable
Product#
C1100A,B C1718T C1716T
C1100F,G,H
C1115F,G,H
C1100J,K,L
C1118J,K,L
C1101F,H
C1116F,H
C1115J,L
C1119J,L
C1100F
C1100F
C1100J
C1118J
C1100F
C1100F
C1100J
C1118J
C1113F
C1113F
C1113J
C1113J
C1113F
C1113F
C1113J
C1113J
Jukebox
ProductID Drive ProductID
IMPORTANTNOTE: Ifreplacingapartdoes
notfixtheproblem,replacingthatpartagain
isprobablynotnecessary.Thepossibilityof
receivingadefectivereplacementpartis
extremelylow.
Therecommendedprocedureistoreplace
theoriginalpartbackintothejukeboxif
replacingthepartdidnotfixtheproblem.
Continuetroubleshooting.
TroubleshootingTree
SeeNoteASeeNoteA
SeeNoteA
SeeNoteA
IMPORTANT:Alwaysensurethatdriveand
jukeboxfirmwarearethelatestrevision.Update
driveandjukeboxcontrollerfirmware,ifnecessary.
RequirementsforusingaservicePCona125ex:
Removejukeboxfromthesystemandusea
single-endedterminator.
NoteA