HP OMEN Manual

OMEN by HP 15 Notebook PC (model
numbers 15-ce000 through 15-ce099)
Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA is a are trademark and/or registered
trademark of NVIDIA Corporation in the U.S.
and other countries. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2017
Document Part Number: 931980-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button ................................................................................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Locating system information .............................................................................................................................. 15
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Battery ............................................................................................................................................... 33
Hard drive .......................................................................................................................................... 35
vii

Solid state drive ................................................................................................................................. 37
Memory module ................................................................................................................................ 38
6 Removal and replacement procedures for authorized service provider parts .................................................... 39
Component replacement procedures .................................................................................................................. 39
WLAN module .................................................................................................................................... 40
Speakers ............................................................................................................................................ 42
Memory card reader board ................................................................................................................ 44
TouchPad ........................................................................................................................................... 46
Hinge covers ...................................................................................................................................... 48
System support brackets .................................................................................................................. 49
Power connector cable ...................................................................................................................... 51
Fans ................................................................................................................................................... 52
USB board .......................................................................................................................................... 54
Heat sink ............................................................................................................................................ 56
Power button board .......................................................................................................................... 59
System board .................................................................................................................................... 61
Display assembly ............................................................................................................................... 65
Keyboard/top cover ........................................................................................................................... 67
Display bezel ..................................................................................................................................... 70
Display hinges ................................................................................................................................... 72
Webcam ............................................................................................................................................. 74
Display panel ..................................................................................................................................... 76
Display cable and webcam cable ...................................................................................................... 79
WLAN antennas ................................................................................................................................. 81
Back cover ......................................................................................................................................... 83
7 Using Setup Utility (BIOS) ............................................................................................................................. 84
Starting Setup Utility (BIOS) ................................................................................................................................ 84
Updating Setup Utility (BIOS) .............................................................................................................................. 84
Determining the BIOS version ........................................................................................................... 84
Downloading a BIOS update .............................................................................................................. 85
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 86
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 87
9 Backing up, restoring, and recovering ........................................................................................................... 88
Creating recovery media and backups ................................................................................................................ 88
Creating HP Recovery media (select products only) ......................................................................... 88
Using Windows tools ........................................................................................................................................... 89
viii

Restore and recovery ........................................................................................................................................... 90
Recovering using HP Recovery Manager ........................................................................................... 90
What you need to know before you get started ............................................................. 90
Using the HP Recovery partition (select products only) ................................................. 91
Using HP Recovery media to recover .............................................................................. 91
Changing the computer boot order ................................................................................ 92
Removing the HP Recovery partition (select products only) ......................................... 92
10 Specications ............................................................................................................................................ 93
Computer specications ...................................................................................................................................... 93
39.6 cm (15.6-in) display specications ............................................................................................................. 94
Hard drive specications ..................................................................................................................................... 94
11 Power cord set requirements ...................................................................................................................... 96
Requirements for all countries ............................................................................................................................ 96
Requirements for specic countries and regions ................................................................................................ 97
12 Recycling .................................................................................................................................................. 99
Index ........................................................................................................................................................... 100
ix

x

1 Product description
Category Description
Product Name OMEN by HP 15 Laptop PC
Processors 7th Generation Intel processors
Intel® Core i7-7700HQ processor (2.8GHz, turbo up to 3.8GHz, 2400 MHz, 6 MB L3 cache)
Intel Core i5-7300HQ processor (2.5 GHz, turbo up to 3.5GHz, 2400 MHz, 6 MB L3 cache)
Graphics Internal graphics:
Intel HD Graphics 630
Discrete graphics:
NVIDIA N17E-G1 (GeForce GTX 1060) Max-Q with up to 6144 MB of dedicated video memory (256 MBx32
GDDR5 8 Gbps x 6 PCs)
AMD R17M-P1-70 (Radeon RX 550) with up to 2048 MB of dedicated video memory (128 MBx32 GDDR5
6Gbps x 4 PCs)
Hybrid graphics:
NVIDIA N17P-G1 (GeForce GTX 1050 Ti) with up to 4096 MB of dedicated video memory (256 MBx32 GDDR5
7Gbps x 4 PCs)
NVIDIA N17P-G0 (GeForce GTX 1050) with up to 4096 MB of dedicated video memory (256 MBx32 GDDR5
7Gbps x 4 PCs)
NVIDIA N17P-G0 (GeForce GTX 1050) with up to 2048 MB of dedicated video memory (128 MBx32 GDDR5
7Gbps x 4 PCs)
Panel 15.6-in (3840x2160) ultra high denition (UHD), white light emitting diode (WLED), AntiGlare, typical
brightness: 300 nits, slim (3.2-mm), ultra-wide viewing angle (UWVA), electronic data processing (eDP) and
panel self-refresh (PSR)
15.6-in (3840x2160) UHD, WLED, AntiGlare, typical brightness: 300 nits, slim (3.2-mm), UWVA, eDP and
Nvidia self-refresh (NVSR), with G-Sync support
15.6-in (1920x1080), high denition (FHD), WLED, AntiGlare, typical brightness: 300 nits, slim (3.2-mm),
UWVA, eDP+PSR
15.6-in (1920x1080), FHD, WLED, AntiGlare, typical brightness: 300 nits, slim (3.2-mm), UWVA, eDP, NVSR,
with G-Sync support
15.6-in (1920x1080), FHD, WLED, AntiGlare, typical brightness: 220 nits, slim (3.2-mm), UWVA, eDP, with
FreeSync support
Memory Support for 16384 GB of DDR4 2400 MHz system memory in the following congurations:
16384 GB (8192 GB × 2)
12288 GB (8192 GB × 1 + 4096 GB × 1)
8192 GB (8192 GB × 1)
8192 GB (4096 GB × 2)
6144 GB (4096 GB × 1 + 2048 GB × 1)
4096 GB (4096 GB × 1)
Hard drive Support for the following single hard drive and solid state drive congurations:
1

Category Description
2 TB 5400 rpm, 7-mm hybrid drive with 8 GB NAND
1 TB 7200 rpm, 9.5-mm hard drive
Support for the following dual-storage congurations:
2 TB 5400 rpm, 9.5-mm/7.2-mm hard drive with 256 GB PCIe NVMe TLC M.2 solid state drive
1 TB 7200 rpm, 9.5-mm hard drive with 512 GB PCIe NVMe TLC M.2 solid state drive
1 TB 7200 rpm, 9.5-mm hard drive with 256 GB PCIe NVMe TLC M.2 solid state drive
1 TB 7200 rpm, 9.5-mm hard drive with 128 GB PCIe NVMe TLC M.2 solid state drive
Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive
Audio and video Support for the following integrated cameras:
HP Wide Vision camera: high denition (FHD 1080 by 30 frames/sec), infrared (IR), xed (no tilt), with activity
light
HP Wide Vision camera: high denition (HD 720 by 30 frames/sec), xed (no tilt), with activity light
Support for Windows Hello
Dual digital microphones with appropriate software - echo cancellation, noise suppression
Dual speakers
Bang & Olufsen Audio
Ethernet Gigabit LAN
Wireless Realtek RTL8822BE 802.11 ac 2×2 WiFi + BT 4.2 Combo Adapter
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + BT 4.2 Combo Adapter
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC
Ports AC adapter: HP Smart pin plug (4.5-mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack
HDMI: v2.0 supporting: up to 4096×2160 at 60 Hz with HDCP 2.2
Mini DisplayPort
RJ-45/Ethernet
(3) USB 3.x (1 on left side, 2 on right side)
(1) USB Type-C (Generation 2, with Thunderbolt) on left side (select models only)
(1) USB Type-C (Generation 1) on left side
Keyboard/pointing
devices
Full size backlit 4-coat paint island-style keyboard with numeric key pad in Dragon Red color
TouchPad:
TouchPad with image sensor
Multitouch gestures enabled by default
Support for Modern Touchpad gestures
Taps enabled by default
Power requirements 200-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support, for use only on models
equipped with the Nvidia N17E GPU
2 Chapter 1 Product description

Category Description
150-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support, for use only on models
equipped with the Nvidia N17P or AMD R17M GPUs
1 meter power cord
4-cell, 70-Wh, 4.55-Ah, Li-ion battery
Security Kensington Lock slot
TPM 2.0 support
Operating system Preinstalled:
Windows 10 Pro
Windows 10
Serviceability End user replaceable parts:
Hard drive
Solid state drive
Optical drive
Memory module
AC adapter
Battery
MiniCard Components
SIM card (for WWAN)
3

2 External component identication
Right side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Optical drive (select products only) Depending on your computer model, reads an optical disc or reads
and writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type disc
compatibility in the search box.
Optical drive eject button (select products only) Releases the optical drive disc tray.
Drive light ●Blinking white: The hard drive or the solid-state drive is being
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card
reader.
USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker,
or smartwatch, and provide high-speed data transfer.
AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the battery
has reached a low battery level.
4 Chapter 2 External component identication

Component Description
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
Power connector Connects an AC adapter.
Right side 5

Left side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
Mini DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-
speed High-Denition Multimedia Interface (HDMI) device.
RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
USB 3.x SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even
when the computer is o, charges most products such as a cell
phone, camera, activity tracker, or smartwatch.
USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides high-
speed data transfer, and even when the computer is o, charges
products such as a cell phone, camera, activity tracker, or
smartwatch.
– or –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then
select HP Documentation.
6 Chapter 2 External component identication

Component Description
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
NOTE: The audio-in (microphone) jack does not support optional
combo devices, such as a headset.
NOTE: When devices are connected to the audio-out (headphone)/
Audio-in (microphone) combo jack and the audio-in (microphone)
jack at the same time, the audio-in jack has higher priority.
Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card
reader.
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
Mini DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-
speed High-Denition Multimedia Interface (HDMI) device.
RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
Left side 7

Component Description
USB 3.x SuperSpeed port with HP Sleep and Charge
(2)
Connects a USB device, provides high-speed data transfer, and even
when the computer is o, charges most products such as a cell
phone, camera, activity tracker, or smartwatch.
USB Type-C power connector and Thunderbolt port
with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector, supplying
power to the computer and, if needed, charging the computer
battery.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional standalone
microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
NOTE: The audio-in (microphone) jack does not support optional
combo devices, such as a headset.
NOTE: When devices are connected to the audio-out (headphone)/
Audio-in (microphone) combo jack and the audio-in (microphone)
jack at the same time, the audio-in jack has higher priority.
Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card
reader.
8 Chapter 2 External component identication

Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
Internal microphones (2) Record sound.
Infrared camera lights (2) On: The infrared camera is in use.
Camera light On: The camera is in use.
Camera/Infrared camera Allows you to video chat, record video, and record still images.
– or –
Allows a facial recognition logon to Windows, instead of a password
logon.
WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication