HP HPE Apollo 2000 Gen10 Plus User manual

HPE Apollo 2000 Gen10 Plus Chassis Maintenance and
Service Guide
Part Number: P26199-002
Published: August 2020
Edition: 2
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett
Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in
products with hazardous energy levels, and are familiar with the weight and stability precautions for rack installations.

©Copyright 2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Linux®is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft®, Windows®, and Windows Server®are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
Red Hat®Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States and other countries.
VMware ESXi™and VMware vSphere®are registered trademarks or trademarks of VMware, Inc. in the United States
and/or other jurisdictions.
All third-party marks are property of their respective owners.

Contents
Illustrated parts catalog...................................................................................................6
Mechanical components.............................................................................................................................................................................................. 6
Rack rail spare kit........................................................................................................................................................................................... 6
SFF drive blank spare part........................................................................................................................................................................6
System components.......................................................................................................................................................................................................6
Fan board spare part....................................................................................................................................................................................7
Power backplane spare part.................................................................................................................................................................... 7
Power distribution board spare part...................................................................................................................................................8
Power interface board spare parts.......................................................................................................................................................8
Power supply spare parts..........................................................................................................................................................................8
Fan spare part.................................................................................................................................................................................................. 8
System interconnect assembly spare part...................................................................................................................................... 8
Bezel ear assembly spare parts..............................................................................................................................................................9
System cable spare kit.................................................................................................................................................................................9
Chassis options..................................................................................................................................................................................................................9
Drive backplane spare parts................................................................................................................................................................. 10
Energy pack spare part............................................................................................................................................................................10
RCM board spare part.............................................................................................................................................................................. 10
Customer self repair....................................................................................................... 11
Removal and replacement procedures........................................................................20
Safety considerations.................................................................................................................................................................................................20
Electrostatic discharge.............................................................................................................................................................................20
Symbols on equipment............................................................................................................................................................................ 20
Rack warnings and cautions................................................................................................................................................................. 21
Server warnings and cautions..............................................................................................................................................................22
Preparation procedures............................................................................................................................................................................................ 24
Power down the server............................................................................................................................................................................ 24
Remove the hot-plug drive....................................................................................................................................................................24
Remove the power supply......................................................................................................................................................................25
Remove the server blank........................................................................................................................................................................ 26
Disconnect the tube set...........................................................................................................................................................................27
Remove the server......................................................................................................................................................................................27
Extend the chassis from the rack.......................................................................................................................................................28
Remove the chassis from the rack.................................................................................................................................................... 29
Remove the access panel........................................................................................................................................................................31
Install the chassis into the rack...........................................................................................................................................................32
Connect the tube set.................................................................................................................................................................................34
Power up the server...................................................................................................................................................................................34
Removing and replacing the rack rails............................................................................................................................................................. 35
Removing and replacing a drive blank.............................................................................................................................................................37
Removing and replacing a power supply........................................................................................................................................................38
Power supply warnings and cautions..............................................................................................................................................38
Remove and replace an AC power supply.................................................................................................................................... 38
Removing and replacing a hot-plug drive......................................................................................................................................................39
3

Removing and replacing a fan...............................................................................................................................................................................40
Removing and replacing a drive backplane power cable...................................................................................................................... 41
Removing and replacing the fan board............................................................................................................................................................42
Removing and replacing a drive backplane.................................................................................................................................................. 44
Removing and replacing the bezel ear assembly.......................................................................................................................................46
Removing and replacing the system interconnect assembly..............................................................................................................50
Removing and replacing the energy pack......................................................................................................................................................52
Removing and replacing the PIB..........................................................................................................................................................................54
Removing and replacing the power backplane........................................................................................................................................... 56
Removing and replacing the PDB....................................................................................................................................................................... 59
Removing the PDB..................................................................................................................................................................................... 59
Replacing the PDB......................................................................................................................................................................................62
Removing and replacing the RCM sideband cable....................................................................................................................................65
Removing and replacing the RCM board........................................................................................................................................................66
Removing and replacing the APM module cable....................................................................................................................................... 68
Troubleshooting..............................................................................................................71
NMI functionality...........................................................................................................................................................................................................71
Troubleshooting resources..................................................................................................................................................................................... 71
Diagnostic tools............................................................................................................... 72
Product QuickSpecs.................................................................................................................................................................................................... 72
UEFI System Utilities.................................................................................................................................................................................................. 72
Selecting the boot mode ........................................................................................................................................................................72
Secure Boot.....................................................................................................................................................................................................73
Launching the Embedded UEFI Shell .............................................................................................................................................73
iLO Service Port.............................................................................................................................................................................................................74
Intelligent Provisioning..............................................................................................................................................................................................74
HPE Insight Remote Support.................................................................................................................................................................................75
HPE InfoSight for servers ....................................................................................................................................................................................... 75
USB support.....................................................................................................................................................................................................................76
External USB functionality.....................................................................................................................................................................76
HPE Smart Storage Administrator..................................................................................................................................................................... 76
Component identification..............................................................................................77
System components....................................................................................................................................................................................................77
Front panel components...........................................................................................................................................................................................77
Information pull tab................................................................................................................................................................................... 79
Front panel LEDs and buttons..............................................................................................................................................................................79
Front panel LED power fault codes..................................................................................................................................................81
Chassis UID LED.......................................................................................................................................................................................... 81
UID button functionality..........................................................................................................................................................................81
Rear panel components............................................................................................................................................................................................ 82
Rear panel LEDs and buttons................................................................................................................................................................................83
Server node numbering.............................................................................................................................................................................................83
Server node orientation............................................................................................................................................................................................ 84
Drive configurations....................................................................................................................................................................................................84
Node-to-drive association....................................................................................................................................................................................... 84
Drive numbering............................................................................................................................................................................................................85
HPE Smart Carrier drive LEDs and components .......................................................................................................................................85
Fan numbering............................................................................................................................................................................................................... 87
Fan board connectors.................................................................................................................................................................................................88
4

Power backplane-distribution board components....................................................................................................................................88
Cabling.............................................................................................................................. 89
Cabling guidelines........................................................................................................................................................................................................ 89
Front I/O cabling........................................................................................................................................................................................................... 90
Drive backplane cabling............................................................................................................................................................................................91
n26008 SFF U.3 drive backplane cabling................................................................................................................................... 91
n260024 SFF basic drive backplane cabling............................................................................................................................ 92
Energy pack cabling....................................................................................................................................................................................................93
APM module cabling...................................................................................................................................................................................................93
RCM sideband cabling............................................................................................................................................................................................... 94
Specifications...................................................................................................................95
Environmental specifications.................................................................................................................................................................................95
Mechanical specifications.........................................................................................................................................................................................95
Power supply specifications................................................................................................................................................................................... 96
HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply.................................................................... 96
HPE 1800 W–2200 W Flex Slot Platinum Hot-plug Power Supply .............................................................................97
HPE 3000 W 200–277 VAC Platinum Hot-plug Power Supply......................................................................................97
Websites............................................................................................................................99
Support and other resources...................................................................................... 100
Accessing Hewlett Packard Enterprise Support..................................................................................................................................... 100
Accessing updates.................................................................................................................................................................................................... 100
Remote support..........................................................................................................................................................................................................101
Warranty information..............................................................................................................................................................................................101
Regulatory information.......................................................................................................................................................................................... 101
Documentation feedback......................................................................................................................................................................................102
5

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Item Description
1Rack rail spare kit
2SFF drive blank spare part
Rack rail spare kit
Customer self repair: mandatory
Description Spare part number
Rack rail kit P25582-001
For more information on the removal and replacement procedures, see Removing and replacing the rack rails.
SFF drive blank spare part
Customer self repair: mandatory
Description Spare part number
SFF drive blank 670033-001
For more information on the removal and replacement procedures, see Removing and replacing a drive blank.
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
Illustrated parts catalog 6

https://www.hpe.com/info/partssurfer
Item Description
1Fan board spare part
2Power backplane spare part
3Power distribution board (PDB) spare part
4Power interface board (PIB) spare parts
5Power supply spare parts
6Fan spare part
7System interconnect assembly spare part
8Bezel ear assembly spare parts
9System cable spare kit1
1 Not shown
Fan board spare part
Customer self repair: optional
Description Spare part number
Fan board P25441-001
For more information on the removal and replacement procedures, see Removing and replacing the fan board.
Power backplane spare part
Customer self repair: optional
Description Spare part number
Power backplane P25432-001
Illustrated parts catalog 7

For more information on the removal and replacement procedures, see Removing and replacing the power backplane.
Power distribution board spare part
Customer self repair: optional
Description Spare part number
Power distribution board P25431-001
For more information on the removal and replacement procedures, see Removing and replacing the PDB.
Power interface board spare parts
Customer self repair: optional
Description Spare part number
PIB for Flexible Slot power supplies P25439-001
PIB for Performance power supplies P25440-001
For more information on the removal and replacement procedures, see Removing and replacing the PIB.
Power supply spare parts
Customer self repair: mandatory
Description Spare part number
HPE 1600 W Flex Slot Platinum Plus Hot-plug Low Halogen Power Supply 863373-001
HPE 1800 W–2200 W Flex Slot Platinum Hot-plug Power Supply 882135-001
HPE 3000 W 200–277 VAC Platinum Hot-plug Power Supply P25430-001
For more information on the removal and replacement procedures, see Removing and replacing a power supply.
Fan spare part
Customer self repair: mandatory
Description Spare part number
Fan P25446-001
For more information on the removal and replacement procedures, see Removing and replacing a fan.
System interconnect assembly spare part
Customer self repair: optional
Description Spare part number
System interconnect assembly spare part P25454-001
For more information on the removal and replacement procedures, see Removing and replacing the system
interconnect assembly.
Illustrated parts catalog 8

Bezel ear assembly spare parts
Customer self repair: optional
Description Spare part number
Right bezel ear assembly—This spare part includes the bezel ear with the front
I/O cable.
P25453-001
Left bezel ear assembly—This spare part includes the bezel ear with the front
I/O and ambient temperature sensor cables. Also included is a set of drive
configuration labels.
P25460-001
For more information on the removal and replacement procedures, see Removing and replacing the bezel ear assembly.
System cable spare kit
Customer self repair: optional
Description Spare part number
• Drive backplane power cable
• Node power button cable1
• RCM sideband cable
• APM module cable
P25459-001
1 This cable is for the server node. For cable routing and replacement information, see the server maintenance guide on the HPE website
(https://www.hpe.com/info/apollo2000gen10plus-docs).
For removal and replacement procedures for the chassis system cables, see the following topics:
•Removing and replacing a drive backplane power cable
•Removing and replacing the RCM sideband cable
•Removing and replacing the APM module cable
Chassis options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Illustrated parts catalog 9

Item Description
1Drive backplane spare parts
2Energy pack spare part
3Rack consolidation management (RCM) board spare part
4 SFF SATA, SAS, or NVMe drive—For more information on the removal and replacement
procedures, see Removing and replacing a hot-plug drive.
Drive backplane spare parts
Customer self repair: optional
Description Spare part number
4 SFF U.3 drive backplane (SAS/SATA/NVMe) P25435-001
6 SFF basic drive backplane (SAS/SATA) P25433-001
For more information on the removal and replacement procedures, see Removing and replacing a drive backplane.
Energy pack spare part
Customer self repair: mandatory
Description Spare part number
HPE Smart Storage Battery 96 W, 145 mm cable 878643-001
For more information on the removal and replacement procedures, see Removing and replacing the energy pack.
RCM board spare part
Customer self repair: optional
Description Spare part number
RCM board P25436-001
For more information on the removal and replacement procedures, see Removing and replacing the RCM board.
Illustrated parts catalog 10

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
There are two categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or
four-hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call
the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard
Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to
Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you
must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la
réparation peut être eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe
deux catégories de pièces CSR :
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre
produit.
Customer self repair 11

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-
même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la
pièce soit eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4
heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour
qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard
Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de
remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les
pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti
Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente
(CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza
Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo
spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne aida la riparazione ad
Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per
questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover
sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per
rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza
autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è oerta con un supplemento di costo solo in alcune zone. In
caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard
Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve
restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve
spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La
mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise.
Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
Customer self repair 12

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del
cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e
di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren
und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein
Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert
werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei
Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt
werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie
Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per
Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden,
können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der
zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von
Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und
bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile
von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los
proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo
mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que
realice su sustitución. Los componentes CSR se clasifican en dos categorías:
Customer self repair 13

•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento
y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en
el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al
siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro
horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard
Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de
componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett
Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos
deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente
defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise,
póngase en contacto con su proveedor de servicios local.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los
componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del
usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que
hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur
tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett
Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-
onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel
daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor
reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen,
kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In
verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
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Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende
werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is
gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon
ondersteuning van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als
het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen
een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel
moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening
brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en
geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett
Packard Enterprise.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de
bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter
beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de
modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o
período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir
que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao
cliente. Há duas categorias de peças CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo
cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim
de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as
condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa
adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para
que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de
reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com
defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a
Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard
Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a
ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em
contato com o fornecedor de serviços local.
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Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os
termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar
nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Removal and replacement procedures
Safety considerations
Before performing service procedures, review all the safety information.
Electrostatic discharge
Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static
electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of
damage may reduce the life expectancy of the system or component.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly. Use one or more of the
following methods when handling or installing electrostatic-sensitive parts:
◦Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are
flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper
ground, wear the strap snug against the skin.
◦Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing
on conductive floors or dissipating floor mats.
◦Use conductive field service tools.
◦Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.
For more information on static electricity or assistance with product installation, contact an authorized reseller.
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all
servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field
serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
Removal and replacement procedures 20