HP R12000 XR Manual

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HP UPS R12000 XR Models
Maintenance and Service Guide
Part Number 221273-001
July 2002 (First Edition)

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© 2002 Hewlett-Packard Company
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is provided “as is” without warranty of any kind and is subject to change without
notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such
products. Nothing herein should be construed as constituting an additional warranty.
HP UPS R12000 XR Models Maintenance and Service Guide
July 2002 (First Edition)
Part Number 221273-001

HP UPS R12000 XR Models Maintenance and Service Guide iii
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Contents
About This Guide
Audience Assumptions ................................................................................................................................. v
Symbols on Equipment................................................................................................................................. v
Symbols in Text........................................................................................................................................... vi
Technician Notes ......................................................................................................................................... vi
CarePaq Considerations.............................................................................................................................. vii
Where to Go for Additional Help ............................................................................................................... vii
Telephone Numbers ............................................................................................................................. vii
Chapter 1
Safety and Product Information
General....................................................................................................................................................... 1-1
Rack ........................................................................................................................................................... 1-1
Weight........................................................................................................................................................ 1-2
Communication Ports ................................................................................................................................ 1-2
Batteries and Extended Runtime Modules................................................................................................. 1-2
Remote Emergency Power Off.................................................................................................................. 1-4
Chapter 2
Illustrated Spare Parts List
UPS Exploded View of Spare Parts (Front) .............................................................................................. 2-2
UPS Exploded View of Spare Parts (Rear)................................................................................................ 2-4
ERM Exploded View of Spare Parts ......................................................................................................... 2-5
Chapter 3
Identifying Components
Front Components ..................................................................................................................................... 3-1
Front Panel Views ............................................................................................................................... 3-1
Control Buttons ................................................................................................................................... 3-3
LED Indicators .................................................................................................................................... 3-4
Modes of Operation ................................................................................................................................... 3-5
Rear Components....................................................................................................................................... 3-6
Matching the Utility Voltage ..................................................................................................................... 3-8
Module Locations ...................................................................................................................................... 3-9
Configuring the UPS Using the LCD Menu............................................................................................ 3-10
Initial Power-Up Display .................................................................................................................. 3-10
Top Level Main Menu....................................................................................................................... 3-10
Menu Map ......................................................................................................................................... 3-11
Displaying the Status or Active Alarms ............................................................................................ 3-13

Contents
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Displaying the Frequency, Power, and Current Data ....................................................................... 3-15
Displaying the Battery Charge Data ................................................................................................. 3-16
Setting the Time................................................................................................................................ 3-16
Setting the Date................................................................................................................................. 3-16
Displaying the Firmware Version..................................................................................................... 3-17
Testing the LCD Display .................................................................................................................. 3-17
Changing the System Setup Options ................................................................................................ 3-18
Chapter 4
Removal and Replacement Procedures
Shutting Down the System........................................................................................................................ 4-1
Replaceable Parts ...................................................................................................................................... 4-2
Tools Required .......................................................................................................................................... 4-2
Bezels ........................................................................................................................................................ 4-3
Removing and Replacing the Control Bezel....................................................................................... 4-4
Removing and Replacing the Supervisory Bezel................................................................................ 4-5
Removing and Replacing a Front Bezel ............................................................................................. 4-6
Battery Module.......................................................................................................................................... 4-7
Removing and Replacing the Battery Module.................................................................................... 4-8
Disposing of Used Batteries ............................................................................................................... 4-8
Testing the New Battery Module........................................................................................................ 4-9
Electronics Module ................................................................................................................................. 4-10
Removing and Replacing the Electronics Module............................................................................ 4-11
Supervisory Board................................................................................................................................... 4-13
Removing and Replacing the Supervisory Board............................................................................. 4-14
Chapter 5
Troubleshooting
LCD Alarm Troubleshooting .................................................................................................................... 5-1
Problems During Startup......................................................................................................................... 5-10
Problems After Startup............................................................................................................................ 5-11
Repairing the UPS................................................................................................................................... 5-13
Chapter 6
Specifications
Physical Specifications.............................................................................................................................. 6-1
Input Specifications................................................................................................................................... 6-1
Output Specifications ................................................................................................................................ 6-2
Overcurrent Protection .............................................................................................................................. 6-2
Battery Specifications ............................................................................................................................... 6-3
Battery Runtime ........................................................................................................................................ 6-3
Environmental Specifications.................................................................................................................... 6-3
Index

HP UPS R12000 XR Models Maintenance and Service Guide v
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About This Guide
This maintenance and service guide can be used for reference when servicing the HP UPS
R12000 XR model.
WARNING: To prevent personal injury from electric shock and hazardous energy
levels, only authorized service technicians should attempt to repair this equipment.
Improper repairs can create conditions that are hazardous.
Audience Assumptions
This guide is for service technicians. HP assumes you are qualified in the wiring and
installation of high-voltage equipment and the local laws governing such installation. You
should have specific experience in, or relating to, the installation and operation of UPSs.
Symbols on Equipment
The following symbols may be placed on equipment to indicate the presence of potentially
hazardous conditions:
WARNING: This symbol, in conjunction with any of the following symbols, indicates
the presence of a potential hazard. The potential for injury exists if warnings are not
observed. Consult your documentation for specific details.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To prevent personal injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
Weight in kg
Weight in lb
This symbol indicates that the component exceeds the recommended weight for
one individual to handle safely.
WARNING: To prevent personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual
material handling.

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Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards
and subassemblies, no one should attempt to make repairs at the component level or
to make modifications to any printed wiring board. Improper repairs can create a safety
hazard.
WARNING: To prevent personal injury from electric shock and hazardous energy
levels, observe the following precautions:
• The installation of options and routine maintenance and service of this product
must be performed by HP authorized service technicians who are knowledgeable
about the procedures, precautions, and hazards associated with AC power
products.
• Remove all watches, rings, and any other metal or loose-fitting jewelry.
• Avoid the use of conductive tools that could bridge live parts.
CAUTION: To properly ventilate the system, you must provide at least 30.5 cm (12.0 inches)
of clearance at the front and back of the UPS.
NOTE: Any indications of component replacement or printed wiring board modifications may void any
warranty.

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CarePaq Considerations
CarePaq packaged technical services are also available for purchase. You can choose the
precise level of support that you need, from basic to business-critical. Services available are
listed below.
Technical Support Services for UPS R12000 XR
Description Part Numbers
9x5, 4-hour response,
3-year on-site coverage
171254-002, FM-US4HR-36
24x7, 4-hour response,
3-year on-site coverage
171255-002, FM-US724-36
Hardware installation 171256-002, FM-USINS-IN
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
• User documentation
• Service Quick Reference Guide
• Service training guides
• Service advisories and bulletins
• QuickFind information services
• Power management software
Telephone Numbers
For the name of your nearest HP authorized reseller:
• In the United States, call 1-800-345-1518.
• In Canada, call 1-800-263-5868.
• Elsewhere, refer to www.hp.com for locations and telephone numbers.
For technical support:
• In the United States and Canada, call 1-800-652-6672.
• Outside the United States and Canada, refer to
www.hp.com

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1
Safety and Product Information
This chapter provides general service information. You must follow the procedures and
precautions described in this chapter to correctly and safely service the uninterruptible power
system (UPS).
General
WARNING: This UPS contains hazardous voltage levels and energy circuits.
To prevent personal injury from electric shock and hazardous energy levels,
installation or service procedures must be performed by an HP authorized service
technician who is knowledgeable about the procedures, precautions, and hazards
associated with AC power products.
Rack
WARNING: To prevent personal injury, verify that the rack containing the UPS is
stable. The following conditions must be met:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together if it is a multi-rack installation.
• Only one component should be extended at a time. A rack may become unstable if
more than one component is extended for any reason.

Safety and Product Information
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Weight
190 kg
420 lb
WARNING: To prevent personal injury or damage to the equipment:
• Have the floor-loading requirements evaluated by a facilities engineer before
installation.
• Observe local occupational health and safety requirements and guidelines
for manual material handling.
• Obtain adequate assistance to lift and stabilize the product during
installation or removal. The UPS is unstable when not fastened to the rails.
• Remove all batteries and electronics modules to reduce the overall weight
of the UPS chassis.
• Use three people to lift and place the UPS in the rack.
Communication Ports
The UPS includes two integrated communication ports that allow for in-band communication.
CAUTION: Use only the specific cable supplied with the UPS to connect the communications
port to the host computer.
Batteries and Extended Runtime Modules
Observe these precautions when handling or connecting batteries and Extended Runtime
Modules (ERMs).
WARNING: To prevent personal injury or damage to equipment, take the following
precautions:
• The maintenance and replacement of batteries and ERMs must be carried out by an
HP authorized service representative.
• Do not attempt to replace batteries unless all battery circuit breakers on any
connected ERMs are in the off (down) position. There is a 120-V potential across
the batteries.
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
WARNING: The UPS contains an internal lithium battery and a sealed lead-acid battery
module. To prevent fire or chemical burns, take the following precautions:
• Do not attempt to recharge batteries after removal from the UPS.
• Do not disassemble, crush, or puncture the batteries.
• Do not short the external contacts of the batteries.
• Do not immerse the batteries in water.
• Do not expose the batteries to temperatures higher than 60°C (140°F).

Safety and Product Information
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Check the battery recharge date specified on the battery recharge date label.
IMPORTANT: Do not use the batteries if the recharge date has passed. If the date on the battery
recharge date label has passed without the batteries being recharged, contact an HP authorized service
representative for directions.
NOTE: The following label is only an example date. The date on your carton may be different.
THIS PRODUCT CONTAINS
A NONSPILLABLE BATTERY
Next Recharge Date:
Please refer to Maintenance Section
of Owner's Manual enclosed inside
05-MAR-07
Figure 1-1. Checking the battery recharge date label
IMPORTANT: Because of the short shelf life of the battery, avoid storing a battery spare as a backup.
Do not maintain an inventory of spare batteries on-site unless a procedure to keep these batteries
charged while in storage is implemented.
Do not dispose of used batteries with general office or household waste.
Return the used modules for proper disposal to either:
• HP, authorized HP Partners, or their agents
• A recycling center that meets all local environmental standards

Safety and Product Information
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Remote Emergency Power Off
The UPS includes a Remote Emergency Power Off (REPO) port. When properly wired, the
REPO port allows the power at the UPS output receptacles to be switched off from a remote
location. Local or national wiring regulations may require REPO capabilities.
WARNING: To prevent personal injury or damage to equipment, take the following
precautions:
• The REPO port must be wired by a qualified electrician.
• The main breaker switch must be in the off position before wiring the REPO port.
• Remote circuits connected to the REPO port must comply with local building
wiring codes and methods. In North America, the NEC (NFPA 70, Article 725) is a
minimum requirement.

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2
Illustrated Spare Parts List
This chapter provides the illustrated parts breakdown and spare parts list for the UPS and
ERM. Refer to Table 2-1, Table 2-2, and Table 2-3 for the names and descriptions of
referenced spare parts.

Illustrated Spare Parts List
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UPS Exploded View of Spare Parts (Front)
3
3
4
2
1
5
6
4
Figure 2-1: UPS exploded front view

Illustrated Spare Parts List
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Table 2-1: UPS Spare Parts List (front)
Reference Description Spare Part #
1 SPS-BEZEL, UPS, SPRVSRY 228286-001
2 SPS-BEZEL, UPS, 12 KVA 228287-001
3 SPS-BATTERY, UPS, 12 KVA 228288-001
4 SPS-MODULE, ELECT, UPS, 12 KVA 228289-001
5 SPS-BD, UPS, 12 KVA, SPRV 228290-001
6 SPS-CHASSIS, UPS, 12 KVA 228285-001
7 SPS-RETURN KIT, UPS 228293-001*
8 SPS-RETURN KIT, BATTRY 228294-001*
9 SPS-RETURN KIT, ELCT MD 228295-001*
10 SPS-PDU, 40 A, 200-240 V, WW 212430-001*
11 SPS-CA, MPUPS-SRVRINTFC, X, 12 FT 204508-001*
* Not shown in figure

Illustrated Spare Parts List
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UPS Exploded View of Spare Parts (Rear)
3
2
1
2
2
1
1
Figure 2-2: UPS exploded rear view
Table 2-2: UPS Spare Parts List (rear)
Reference Description Spare Part #
1 SPS-HRDW, MOUNT, UPS, 12 KVA 228292-001
2 SPS-PANEL, UPS, ERM, W/HRDW 252048-001
3 SPS-CHASSIS, UPS, 12 KVA 228285-001

Illustrated Spare Parts List
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ERM Exploded View of Spare Parts
4
1
2
3
Figure 2-3: ERM exploded view
Table 2-3: ERM Spare Parts List
Reference Description Spare Part #
1 SPS-PANEL, UPS, ERM, W/HRDW 252048-001
2 SPS-BEZEL, ACCESSORY, ERM 252049-001
3 SPS-BATTERY, 12 KVA, 1 SET, ERM 252050-001
4 SPS-MODULE, EXTD RUN 228291-001
5 SPS-RAIL KIT, ADJUST FIXED 332578-001*
6 SPS-RETURN KIT, BTRY 12 KVA, ERM 252051-001*
7 SPS-RETURN KIT, ERM 228296-001*
* Not shown in figure

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3
Identifying Components
This chapter provides illustrations and detailed descriptions of the UPS front and rear
components. Use the information in this chapter to locate and identify these components. This
UPS also contains an LCD menu for unit configuration. The functions on the LCD menu are
explained in detail at the end of the chapter.
Front Components
Use the following illustrations to locate and identify the front components of the UPS.
Front Panel Views
The overall front panel view of the UPS is shown in Figure 3-1 and Figure 3-2.
Figure 3-1: UPS bezels
1 Supervisory bezel
2 Control bezel
3 Front bezels

Identifying Components
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Figure 3-2: UPS indicators and control buttons
1 UPS control buttons
2 LED indicators of UPS status
3 LCD status and configuration screen
4 LCD configuration control buttons
For more information on using the LCD, refer to the section, “Configuring the UPS Using the
LCD Menu,” in this chapter.

Identifying Components
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Control Buttons
The UPS control buttons and LED indicators are described and illustrated in Figure 3-3 and
Figure 3-4.
Figure 3-3: Front panel control buttons
Item Description Function
1 On Starts the UPS power-up of the load.
2 Standby Places the UPS in Standby mode.
3 Test/Alarm Reset Resets alarms or initiates self-tests.
4 Escape Navigates and deselects options in the LCD menu
structure.
5 Center Is a large four-way rocking button that controls navigation
through the LCD menu structure: up, down, left, and right.
6 Enter Navigates and selects options in the LCD menu structure.

Identifying Components
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LED Indicators
Figure 3-4: Front panel LED display
Item Description Symbol Meaning/Function
1 Utility Solid GreenNormal operation
Rapidly Flashing Green—Startup in progress
Slowly Flashing GreenStandby mode (batteries charging)
2 Battery Solid AmberUPS is running on battery power
Flashing AmberBattery test in progress
3 Bypass Solid AmberUPS is in Bypass mode
Flashing Amber—Bypass not available
4 Alarm Solid RedOne or more alarms may be present or active
5 Redundant Solid GreenRedundant mode (one or more redundant electronics
modules operating in system)
Flashing Green—Battery self-test initiated
OffNonredundant (not Redundant mode)
NOTE:
• Upon first powering up, the time required for the UPS to reach Standby mode ranges from
45 seconds to several minutes, depending on the battery state of charge.
• In Standby mode, the batteries charge and there is no output to the load.
• If no electronics modules are installed and utility is present, the LED lights cycle. In this situation,
the unit will be in either Bypass or Standby mode.