HPE ProLiant DL380 Gen10 User manual

HPE ProLiant DL380 Gen10 Server User Guide
Part Number: 868990-009a
Published: June 2020
Edition: 10
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard
Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products
with hazardous energy levels.

©Copyright 2017-2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical
or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and Technical
Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Intel®and Xeon®are trademarks of Intel Corporation in the United States and other countries.
Microsoft®and Windows®are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.

Contents
Component identification...................................................................................................... 8
Front panel components........................................................................................................................................................................................................ 8
Front panel LEDs and buttons........................................................................................................................................................................................ 10
UID button functionality....................................................................................................................................................................................14
Front panel LED power fault codes.............................................................................................................................................................14
Systems Insight Display LEDs........................................................................................................................................................................14
Systems Insight Display combined LED descriptions...................................................................................................................... 16
Rear panel components.......................................................................................................................................................................................................17
Rear panel LEDs.......................................................................................................................................................................................................................18
System board components................................................................................................................................................................................................19
System maintenance switch descriptions................................................................................................................................................20
DIMM label identification.................................................................................................................................................................................. 21
DIMM slot locations.............................................................................................................................................................................................. 22
NVDIMM identification....................................................................................................................................................................................... 23
NVDIMM LED identification............................................................................................................................................................................ 24
HPE Persistent Memory module label identification........................................................................................................................ 25
Processor, heatsink, and socket components.........................................................................................................................................................26
Drives..............................................................................................................................................................................................................................................26
SAS/SATA drive components and LEDs..................................................................................................................................................26
NVMe SSD LED definitions.............................................................................................................................................................................. 27
uFF drive components and LEDs................................................................................................................................................................. 29
Fan bay numbering................................................................................................................................................................................................................ 30
Drive box identification........................................................................................................................................................................................................30
Drive bay numbering.............................................................................................................................................................................................................32
Drive bay numbering: Smart Array controller.......................................................................................................................................32
Drive bay numbering: SAS expander......................................................................................................................................................... 34
Drive bay numbering: NVMe drives............................................................................................................................................................36
uFF drive bay numbering..................................................................................................................................................................................37
Riser components....................................................................................................................................................................................................................38
HPE Flex Slot Power Supply with Integrated Battery Backup Unit components and LED......................................................... 42
Checking the battery backup charge level............................................................................................................................................. 42
HPE 12G SAS Expander Card port numbering......................................................................................................................................................43
HPE Smart Array P824i-p MR Gen10 Controller................................................................................................................................................. 44
HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs..................................................................................................................45
DSC-252-port SFP28 card ports and LEDs........................................................................................................................................................... 45
Operations..............................................................................................................................48
Power up the server...............................................................................................................................................................................................................48
Power down the server........................................................................................................................................................................................................ 48
Extending the server from the rack..............................................................................................................................................................................48
Removing the server from the rack.............................................................................................................................................................................. 49
Secure cables using the cable management arm................................................................................................................................................. 49
Release the cable management arm ...........................................................................................................................................................................50
Remove the access panel....................................................................................................................................................................................................51
Install the access panel........................................................................................................................................................................................................ 51
Removing the fan cage........................................................................................................................................................................................................ 52
Installing the fan cage.......................................................................................................................................................................................................... 52
3

Removing the air bale or midplane drive cage................................................................................................................................................... 53
Installing the air bale..........................................................................................................................................................................................................55
Removing a riser cage.......................................................................................................................................................................................................... 55
Removing a riser slot blank............................................................................................................................................................................................... 56
Removing the hard drive blank.......................................................................................................................................................................................57
Accessing the Systems Insight Display...................................................................................................................................................................... 57
Setup....................................................................................................................................... 59
HPE support services............................................................................................................................................................................................................59
Set up the server......................................................................................................................................................................................................................59
Operational requirements.................................................................................................................................................................................62
Server warnings and cautions........................................................................................................................................................................ 65
Rack warnings..........................................................................................................................................................................................................66
Electrostatic discharge....................................................................................................................................................................................... 66
Server box contents............................................................................................................................................................................................. 67
Installing hardware options ............................................................................................................................................................................ 67
POST screen options........................................................................................................................................................................................... 67
Installing or deploying an operating system......................................................................................................................................... 67
Registering the server.........................................................................................................................................................................................68
Hardware options installation............................................................................................69
Product QuickSpecs...............................................................................................................................................................................................................69
Introduction................................................................................................................................................................................................................................ 69
Installing a fan filter into the security bezel............................................................................................................................................................ 69
Installing the bezel and bezel lock................................................................................................................................................................................ 70
Power supply options........................................................................................................................................................................................................... 70
Hot-plug power supply calculations...........................................................................................................................................................70
Installing a redundant hot-plug power supply..................................................................................................................................... 70
Energy pack options..............................................................................................................................................................................................................72
HPE Smart Storage Battery.............................................................................................................................................................................72
HPE Smart Storage Hybrid Capacitor....................................................................................................................................................... 74
Drive options..............................................................................................................................................................................................................................76
Drive guidelines...................................................................................................................................................................................................... 76
Supported drive carriers....................................................................................................................................................................................76
Installing a hot-plug SAS or SATA drive..................................................................................................................................................77
Installing an NVMe drive................................................................................................................................................................................... 78
Installing a uFF drive and SCM drive carrier..........................................................................................................................................78
Installing an M.2 drive.........................................................................................................................................................................................79
Fan options................................................................................................................................................................................................................................. 80
Installing high-performance fans..................................................................................................................................................................81
Memory options....................................................................................................................................................................................................................... 83
DIMM-processor compatibility.......................................................................................................................................................................83
DIMM and NVDIMM population information.........................................................................................................................................83
HPE SmartMemory speed information..................................................................................................................................................... 83
Installing a DIMM................................................................................................................................................................................................... 83
HPE 16GB NVDIMM option.............................................................................................................................................................................85
HPE Scalable Persistent Memory (CTO only).......................................................................................................................................88
HPE Persistent Memory option.....................................................................................................................................................................89
Controller options................................................................................................................................................................................................................... 92
Installing a storage controller.........................................................................................................................................................................92
Installing an HPE Smart Array P824i-p MR Gen10 controller in a configured server..................................................93
Installing a Universal Media Bay.....................................................................................................................................................................................96
Drive cage options..................................................................................................................................................................................................................98
4

Installing a front 8NVMe SSD Express Bay drive cage....................................................................................................................98
Installing a front 6SFF SAS/SATA + 2NVMe Premium drive cage........................................................................................100
Installing a front 8SFF SAS/SATA drive cage in box 1................................................................................................................ 103
Installing a front 8SFF SAS/SATA drive cage in box 2................................................................................................................ 105
Installing a front 2SFF NVMe/SAS/SATA Premium drive cage.............................................................................................. 106
Installing a midplane 4LFF SAS/SATA drive cage..........................................................................................................................109
Installing a rear 2SFF SAS/SATA drive cage in the primary or secondary riser............................................................112
Installing a rear 2 SFF SAS/SATA drive cage over the power supplies..............................................................................114
Installing a rear 3LFF SAS/SATA drive cage......................................................................................................................................117
Riser and riser cage options...........................................................................................................................................................................................119
Installing primary and secondary risers.................................................................................................................................................119
Installing tertiary risers................................................................................................................................................................................... 121
Installing a secondary riser cage............................................................................................................................................................... 122
Installing a tertiary riser cage......................................................................................................................................................................123
Installing the 2NVMe slimSAS riser option..........................................................................................................................................125
Installing the 8NVMe slimSAS riser option..........................................................................................................................................126
Expansion slots......................................................................................................................................................................................................................127
Supported PCIe form factors....................................................................................................................................................................... 127
Installing expansion boards..........................................................................................................................................................................128
Installing a 12G SAS Expander Card.......................................................................................................................................................130
Installing an accelerator or GPU................................................................................................................................................................ 133
Installing the chassis intrusion detection switch............................................................................................................................................... 137
Installing a rear serial port interface......................................................................................................................................................................... 138
Installing the Systems Insight Display..................................................................................................................................................................... 141
Installing a FlexibleLOM adapter................................................................................................................................................................................ 143
Installing a 1U or high performance heatsink..................................................................................................................................................... 145
Installing a processor......................................................................................................................................................................................................... 148
HPE Trusted Platform Module 20 Gen10 option............................................................................................................................................150
Overview.................................................................................................................................................................................................................. 150
HPE Trusted Platform Module 20 Guidelines..................................................................................................................................151
Installing and enabling the HPE TPM 20 Gen10 option............................................................................................................151
Cabling..................................................................................................................................156
HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines.................................................................................................................. 156
Cabling diagrams..................................................................................................................................................................................................................156
Cable routing: Front 2SFF drive option for SFF................................................................................................................................159
Cable routing: Front 2SFF drive option for LFF................................................................................................................................160
Cable routing: Front 2SFF drive options (3 position cable)...................................................................................................... 161
Cable routing: Front 8SFF drive options...............................................................................................................................................162
Cable routing: Front 8SFF NVMe/SAS premium drive option..................................................................................................164
Cable routing: Front 8SFF NVMe drive options................................................................................................................................164
Cable routing: Front 2SFF NVMe drive option for SFF.................................................................................................................166
Cable routing: Front 2SFF NVMe drive option for LFF................................................................................................................ 166
Cable routing: Midplane 4LFF drive option.........................................................................................................................................167
Cable routing: Rear 3LFF drive option...................................................................................................................................................168
Cable routing: Rear 2SFF drive options.................................................................................................................................................168
Cable routing: HPE 12G SAS Expander to a controller................................................................................................................169
Cable routing: Smart Array P824i-P Controller................................................................................................................................170
Cable routing: Systems Insight Display................................................................................................................................................. 172
Software and configuration utilities............................................................................... 174
Server mode............................................................................................................................................................................................................................ 174
Product QuickSpecs............................................................................................................................................................................................................174
5

Active Health System Viewer........................................................................................................................................................................................174
Active Health System.......................................................................................................................................................................................175
HPE iLO 5................................................................................................................................................................................................................................. 176
iLO Federation......................................................................................................................................................................................................176
iLO Service Port...................................................................................................................................................................................................176
iLO RESTful API...................................................................................................................................................................................................177
RESTful Interface Tool.................................................................................................................................................................................... 177
iLO Amplifier Pack..............................................................................................................................................................................................177
Integrated Management Log.........................................................................................................................................................................................178
Intelligent Provisioning.....................................................................................................................................................................................................178
Intelligent Provisioning operation.............................................................................................................................................................178
Management security........................................................................................................................................................................................................ 179
Scripting Toolkit for Windows and Linux...............................................................................................................................................................179
UEFI System Utilities..........................................................................................................................................................................................................180
Selecting the boot mode ............................................................................................................................................................................... 180
Secure Boot............................................................................................................................................................................................................ 181
Launching the Embedded UEFI Shell .................................................................................................................................................... 181
HPE Smart Storage Administrator.............................................................................................................................................................................182
HPE MR Storage Administrator...................................................................................................................................................................................182
HPE InfoSight for servers ...............................................................................................................................................................................................183
StorCLI........................................................................................................................................................................................................................................183
USB support............................................................................................................................................................................................................................ 183
External USB functionality............................................................................................................................................................................ 183
Redundant ROM support.................................................................................................................................................................................................184
Safety and security benefits.........................................................................................................................................................................184
Keeping the system current...........................................................................................................................................................................................184
Updating firmware or system ROM..........................................................................................................................................................184
Drivers.......................................................................................................................................................................................................................186
Software and firmware.................................................................................................................................................................................... 187
Operating system version support...........................................................................................................................................................187
HPE Pointnext Portfolio................................................................................................................................................................................. 187
Proactive notifications.....................................................................................................................................................................................187
Troubleshooting................................................................................................................. 188
NMI functionality.................................................................................................................................................................................................................. 188
Troubleshooting resources.............................................................................................................................................................................................188
Battery replacement.......................................................................................................... 189
Specifications...................................................................................................................... 191
Environmental specifications........................................................................................................................................................................................ 191
Mechanical specifications................................................................................................................................................................................................191
Power supply specifications...........................................................................................................................................................................................192
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply................................................................................192
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply................................................................................193
HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply................................................................................194
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply...............................................................................195
HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply..................................................................................195
HPE 800W Flex Slot Scalable Persistent Memory Power Supply.......................................................................................... 197
HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply.............................................................................198
6

Support and other resources............................................................................................199
Accessing Hewlett Packard Enterprise Support................................................................................................................................................199
Accessing updates...............................................................................................................................................................................................................199
Remote support.....................................................................................................................................................................................................................200
Warranty information.........................................................................................................................................................................................................200
Regulatory information.....................................................................................................................................................................................................200
Documentation feedback.................................................................................................................................................................................................201
7

Component identification
Front panel components
SFF front panel components
Item Description
1 Box 1 (optional drives or universal media bay)
2 Box 2 (optional drives)
3 Box 3 Drives 1-8
4 Serial label pull tab or optional Systems Insight Display
5 iLO service port
6 USB 30 port
Universal media bay components
Item Description
1 USB 20 port
2 Video display port
3 Optical disc drive (optional)
4 Drives (optional)
Component identification 8

12-drive LFF front panel components
Item Description
1 Drive bays
8-drive LFF model front panel components
Item Description
1 Drives (optional)
2LFF power switch module
3 Drive bays
LFF power switch module components
Component identification 9

Item Description
1 Optical disk drive
2 Serial label pull tab
3 USB 30 port
4 iLO service port
5 Video display port
Front panel LEDs and buttons
SFF front panel LEDs and button
Item Description Status
1 Power On/Standby button and
system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on
sequence
Solid amber = System in standby
O = No power present†
2 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical**
Table Continued
Component identification 10

Item Description Status
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
O = No network activity
4 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz/cycle per sec = Remote management or firmware
upgrade in progress
• 4 Hz/cycle per sec = iLO manual reboot sequence initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence in
progress
O = Deactivated
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Power
fault LEDs."
**If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
†Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or
the power button cable is disconnected.
LFF 12-drive model front panel LEDs and button
Component identification 11

Item Description Status
1 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical**
2 Power On/Standby button and
system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on
sequence
Solid amber = System in standby
O = No power present†
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
O = No network activity
4 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz/cycle per sec = Remote management or firmware
upgrade in progress
• 4 Hz/cycle per sec = iLO manual reboot sequence initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence in
progress
O = Deactivated
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Power
fault LEDs."
**If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
†Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or
the power button cable is disconnected.
Component identification 12

LFF power switch module LEDs and button
Item Description Status
1 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz/cycle per sec = Remote management or firmware
upgrade in progress
• 4 Hz/cycle per sec = iLO manual reboot sequence initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence in
progress
O = Deactivated
2 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
O = No network activity
3 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical**
4 Power On/Standby button and
system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on
sequence
Solid amber = System in standby
O = No power present†
Component identification 13

*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see "Power
fault LEDs."
**If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
†Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or
the power button cable is disconnected.
UID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on. For more information,
see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website.
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are aected. Not all power faults are used by
all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Storage controllers 6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Systems Insight Display LEDs
The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel
installed.
Component identification 14

Description Status
Processor LEDs O = Normal
Amber = Failed processor
DIMM LEDs O = Normal
Amber = Failed DIMM or configuration issue
Fan LEDs O = Normal
Amber = Failed fan or missing fan
NIC LEDs1
O = No link to network
Solid green = Network link
Flashing green = Network link with activity
If power is o, the front panel LED is not active. For status,
see Rear panel LEDs.
Power supply LEDs O = Normal
Solid amber = Power subsystem degraded, power supply
failure, or input power lost.
PCI riser LED O = Normal
Amber = Incorrectly installed PCI riser cage
Over temp LED O = Normal
Amber = High system temperature detected
Amp Status LED O = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
Power cap LED O = System is in standby, or no cap is set.
Solid green = Power cap applied
1 For Networking Choice server models, the embedded NIC ports are not equipped on the server. Therefore, the NIC LEDs on the Systems
Insight Display will flash based on the FlexibleLOM network port activity. In the case of a dual-port FlexibleLOM, only NIC LED 1 and 2 will
illuminate to correspond with the activity of the respective network ports.
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event. For more
information on the combination of these LEDs, see Systems Insight Display combined LED descriptions).
Component identification 15

Systems Insight Display combined LED descriptions
The combined illumination of the following LEDs indicates a system condition:
• Systems Insight Display LEDs
• System power LED
• Health LED
Systems Insight Display LED
and color
Health LED System power
LED
Status
Processor (amber) Red Amber One or more of the following conditions
might exist:
• Processor in socket X has failed.
• Processor X is not installed in the
socket.
• Processor X is unsupported.
• ROM detects a failed processor during
POST.
Processor (amber) Amber Green Processor in socket X is in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure condition.
Over temp (amber) Amber Green The Health Driver has detected a
cautionary temperature level.
Over temp (amber) Red Amber The server has detected a hardware critical
temperature level.
PCI riser (amber) Red Green The PCI riser cage is not seated properly.
Fan (amber) Amber Green One fan has failed or has been removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following conditions
might exist:
• Only one power supply is installed and
that power supply is in standby.
• Power supply fault.
• System board fault.
Table Continued
Component identification 16

Systems Insight Display LED
and color
Health LED System power
LED
Status
Power supply (amber) Amber Green One or more of the following conditions
might exist:
• Redundant power supply is installed and
only one power supply is functional.
• AC power cord is not plugged into
redundant power supply.
• Redundant power supply fault.
• Power supply mismatch at POST or
power supply mismatch through hot-
plug addition.
Power cap (o) — Amber Standby.
Power cap (green) — Flashing green Waiting for power.
Power cap (green) — Green Power is available.
Power cap (flashing amber) — Amber Power is not available.
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working
DIMM.
Rear panel components
Item Description
1 Primary riser slots 1-3 (Optional drive cage)
2 Optional riser slots 4-6 (Optional drive cage)
3 Optional riser slots 7-8 (Optional drive cage)
4 Power supply 1
5 Power supply 2
6 Video port
Table Continued
Component identification 17

Item Description
7 Serial port (optional)*
8 1Gb RJ-45 ports 1–4 (if equipped)
9 iLO management port
10 USB 30 ports
11 FlexibleLOM slot
*When a tertiary riser cage is installed as shown, the serial port can be installed in riser slot 6.
Rear panel LEDs
Item Description Status
1 UID LED O = Deactivated
Solid blue = Activated
Flashing blue = System being managed
remotely
2 Link LED O = No network link
Green = Network link
3 Activity LED O = No network activity
Solid green = Link to network
Flashing green = Network activity
4 Power supply LEDs O = System is o or power supply has
failed.
Solid green = Normal
Component identification 18

System board components
Item Description
1 FlexibleLOM connector
2 System maintenance switch
3 Primary PCIe riser connector
4 Front display port/USB 20 connector
Table Continued
Component identification 19

Item Description
5 x4 SATA port 1
6 x4 SATA port 2
7 x2 SATA port 3
8 x1 SATA port 4
9 Optical disk drive/SATA port 5
10 Power switch/SID module connector
11 Drive backplane power connectors
12 Energy pack connector
13 Chassis intrusion detection connector
14 Drive backplane power connector
15 microSD card slot
16 Dual internal USB 30 ports
17 Type-a Smart Array connector
18 Secondary PCIe riser connector*
19 System battery
20 Tertiary PCIe riser connector*
21 TPM connector
22 Serial port connector (optional)
* Requires a second processor
System maintenance switch descriptions
Position Default Function
S11O O = iLO security is enabled.
On = iLO security is disabled.
S2 O Reserved
S3 O Reserved
S4 O Reserved
S51O O = Power-on password is enabled.
On = Power-on password is disabled.
S61, 2, 3O O = No function
On = Restore default manufacturing settings
S7 O Reserved
Table Continued
Component identification 20