HPE 3PAR StoreServ User manual

HPE 3PAR StoreServ 9000 Storage
Customer Self Install Guide
Part Number: QL226-99978a
Published: January 2019
Edition: 4
Abstract
This document provides information and instructions to guide you through the installation of
your HPE 3PAR StoreServ 9000 Storage system without the assistance of an authorized
service provider. If installation assistance is needed, contact your HPE sales representative or
HPE Channel Partner to purchase the HPE Deployment Services.

© Copyright 2018-2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Revision history
Part Number Publication
date
Edition Summary of changes
QL226-99978a January 2019 4 • Updated "Guidelines for redundant power
cabling"
• Added "Checking enclosure power redundancy
(optional)"
QL226-99978 December 2018 3 • Updated "Controller node LEDs and ports"
• Updated "Guidelines for cabling"
QL226-99888 June 2018 2 • Support for a new physical service processor,
HPE ProLiant DL360 Gen10 Server
• HPE StoreFront Remote (SFRM) content
replaced with HPE InfoSight content
Q0E92-90703 February 2018 1 With HPE 3PAR OS 3.3.1 (MU1) Patch 09, Patch
11, and Patch 18 software, also known as HPE
3PAR OS 3.3.1 EMU1, and HPE 3PAR Service
Processor 5.0.2.1 software or later software
versions, CSI supported for the HPE 3PAR
StoreServ 9000 Storage

Contents
Guidelines for the Customer Self Install of the HPE 3PAR
StoreServ 9000........................................................................................ 6
About the HPE 3PAR StoreServ 9000 Storage system........................8
Installation media.......................................................................................................................... 9
Serial number location.................................................................................................................. 9
Forum for the storage system....................................................................................................... 9
Preparing: Process overview...............................................................10
Site planning............................................................................................................................... 10
Customer Self Install videos........................................................................................................11
Acclimatizing............................................................................................................................... 11
Tools for the installation...............................................................................................................11
Unpacking the factory-integrated-in-rack option: Process
overview.................................................................................................12
Unpacking the HPE rack factory-integrated with the storage system......................................... 12
Positioning and stabilizing the HPE rack.................................................................................... 20
Installing the drives: Process overview....................................................................................... 21
Guidelines for the drive installation.................................................................................. 22
Installing the SFF drives...................................................................................................23
Cabling the factory-integrated-in-rack option: Process overview... 24
Guidelines for cabling................................................................................................................. 24
Guidelines for redundant power cabling..................................................................................... 26
Cabling the physical service processor (if installed)................................................................... 27
Cabling the controller nodes: Process overview......................................................................... 28
Cabling for the management connection......................................................................... 28
Cabling for the host connection........................................................................................29
Cabling for the Remote Copy connection (optional feature)............................................ 31
Cabling for the File Persona connection (optional feature).............................................. 31
Cabling the power cords of the power distribution units to the power receptacles at the
operating site.............................................................................................................................. 32
Powering on: Process overview.......................................................... 33
Precautions for powering on the storage system........................................................................33
Checking AC power cable connections...................................................................................... 33
Powering on the storage system.................................................................................................34
Checking enclosure power redundancy (optional)......................................................................35
Setting up the service processor connection: Process overview....37
About the service processor....................................................................................................... 37
3

Network and firewall support access.......................................................................................... 38
Firewall and proxy server configuration........................................................................... 38
Setting up the physical service processor connection: Process overview.................................. 40
Assigning an IP address to the physical service processor with a functional network
using the Guided Setup—SP5.x...................................................................................... 40
Setting up the virtual service processor connection with VMware ESXi: Process overview.......42
Deploying the virtual service processor on a host with VMware ESXi............................. 42
Locating or assigning an IP address to the virtual service processor with VMware
ESXi................................................................................................................................. 43
Setting up the virtual service processor connection with Hyper-V: Process overview................ 44
Deploying the virtual service processor on a host with Hyper-V...................................... 44
Assigning an IP address to the virtual service processor with Hyper-V........................... 45
Setting up the service processor and storage system software:
Process overview..................................................................................46
Prerequisites for the HPE 3PAR Guided Setup.......................................................................... 46
Setting up the service processor using the HPE 3PAR Guided Setup........................................47
Setting up the storage system using the HPE 3PAR Guided Setup........................................... 48
Installing and setting up the HPE 3PAR StoreServ Management
Console software: Process overview..................................................49
Post-installation tasks.......................................................................... 50
Accessing the HPE InfoSight platform and registering the storage system: Process
overview......................................................................................................................................50
About the HPE InfoSight platform.................................................................................... 50
Creating an account to access the HPE InfoSight web portal..........................................50
Registering the storage system with the HPE InfoSight web portal using the HPE
3PAR StoreServ Management Console...........................................................................51
Adding workstations to the public firewall rules.......................................................................... 52
Configuring the host and SAN: Process overview...................................................................... 53
Configuring a host using a host-OS implementation guide.............................................. 53
Enhancing security with data encryption.....................................................................................53
Validating the HPE 3PAR Remote Support connectivity to HPE 3PAR Central..........................54
Testing the service processor connectivity to the storage system using the Service
Console............................................................................................................................ 54
More information...................................................................................56
Component information ..............................................................................................................56
Adapter information..........................................................................................................56
Backup battery unit information........................................................................................56
Controller node information..............................................................................................57
Controller node internal components information............................................................ 58
Drive enclosure information............................................................................................. 59
Drive information.............................................................................................................. 61
Fan module information, controller node enclosure......................................................... 61
Fan module information, drive enclosure......................................................................... 62
I/O module information.....................................................................................................62
Power supply unit information, controller node enclosure................................................62
Power supply unit information, drive enclosure................................................................63
Power distribution unit information................................................................................... 63
4

Rack information.............................................................................................................. 64
Service processor information..........................................................................................64
Physical service processor information, HPE ProLiant DL120 Gen9 Server........ 64
Physical service processor information, HPE ProLiant DL360 Gen10 Server...... 65
System information front view (typical component configuration).................................... 66
Component LEDs........................................................................................................................68
Adapter LEDs...................................................................................................................68
NVMe SCM Module LEDs.....................................................................................69
Two-port 32 Gb FC HBA LEDs..............................................................................70
Two-port 10 Gb iSCSI CNA LEDs......................................................................... 71
Two-port 10 Gb Ethernet NIC adapter LEDs......................................................... 72
Four-port 16 Gb FC HBA LEDs.............................................................................73
Four-port 12 Gb SAS HBA LEDs...........................................................................74
Backup battery unit LEDs.................................................................................................75
Controller node LEDs and ports.......................................................................................76
Drive enclosure LEDs.......................................................................................................77
Drive LEDs....................................................................................................................... 78
Fan module LEDs.............................................................................................................79
Fan module LEDs, controller node enclosure....................................................... 79
Fan module LEDs, drive enclosure....................................................................... 80
I/O module LEDs..............................................................................................................80
Power supply unit LEDs................................................................................................... 82
Power supply unit LEDs, controller node enclosure..............................................82
Power supply unit LEDs, drive enclosure..............................................................83
Service processor LEDs...................................................................................................83
Physical service processor LEDs, HPE ProLiant DL120 Gen9 Server................. 83
Physical service processor LEDs, HPE ProLiant DL360 Gen10 Server............... 85
System status LEDs—controller node enclosure.............................................................87
Troubleshooting.................................................................................... 89
Alerts issued by the storage system and processed by the service processor...........................89
Browser warning when connecting to the service processor...................................................... 89
Checking the system health, HPE 3PAR Service Processor 5.x software, Service Console
interface...................................................................................................................................... 93
Failed installation of a virtual service processor with Hyper-V....................................................93
Identifying drive enclosure (cage) numbering in the software.....................................................93
HPE 3PAR StoreServ 9000 Storage Software Set up Worksheet......95
Websites................................................................................................ 97
Support and other resources...............................................................98
Accessing Hewlett Packard Enterprise Support......................................................................... 98
Accessing updates......................................................................................................................98
Customer self repair....................................................................................................................99
Remote support.......................................................................................................................... 99
Warranty information...................................................................................................................99
Regulatory information..............................................................................................................100
Documentation feedback.......................................................................................................... 100
Acronyms.............................................................................................101
5

Guidelines for the Customer Self Install of the
HPE 3PAR StoreServ 9000
IMPORTANT:
• The customer self install (CSI) option is the self-installation of your storage system without the
assistance of an authorized service provider. If installation assistance is needed, contact your
Hewlett Packard Enterprise sales representative or channel partner to purchase Hewlett Packard
Enterprise deployment services.
• When the initial installation is completed according to the rules provided in this CSI guide, the
storage system is fully supported by the warranty.
• After the initial installation, the system might be ungradable to add specific components. Some
components are designated as customer self upgrade (CSU) components. All non-CSU
components require installation by an authorized service provider to satisfy the warranty.
CSI guidelines:
The CSI option is only available for the HPE 3PAR StoreServ 9000 system that meets the following
criteria:
• Two-node or four-node configurations
• Factory integrated in a single HPE Rack
The factory integration configuration option includes the assembly of components, cabling, labeling,
the installation of software and licenses, the installation in an HPE rack, and then testing the storage
system as a whole at the factory. The storage system is shipped in the HPE Rack, ready for
installation at the customer site.
• The CSI of the HPE 3PAR StoreServ 9000 must be performed using the HPE 3PAR Guided Setup that
is a feature of the HPE 3PAR OS 3.3.1.
CSI installer technical profile:
To install the HPE 3PAR StoreServ 9000 system, Hewlett Packard Enterprise recommends using an
installer experienced in the following:
• Have a good understanding and knowledge of SANs, Fiber Channel (FC) fundamentals, and a basic
understanding of TCP/IP and other networking protocols (DNS/NTP).
• Have a good understanding of server virtualization technology, in particular of hypervisors such as
VMware ESXi and Microsoft Hyper-V.
• Be able to maintain and install server hardware and Windows and/or Linux OSs.
• Have experience creating storage LUNs, presenting and/or exporting LUNs to a server, and formatting
the LUNs to make them usable for applications.
• Be able to troubleshoot hardware and software issues using logs and documentation.
• Have the required tools and mechanical skills to unpack, roll, and install a heavy rack, up to ~900 kg
(2,000 pounds). Three people are recommended to remove the racked system from its shipping
container.
6 Guidelines for the Customer Self Install of the HPE 3PAR StoreServ 9000

If the installer does not meet the profile or is not comfortable with the CSI process, Hewlett Packard
Enterprise recommends contacting your Hewlett Packard Enterprise sales representative or HPE Channel
Partner to purchase HPE Deployment Services
CSI installer responsibilities:
• Review all the relevant documentation for the HPE 3PAR StoreServ 9000 prior to initiating the
installation.
• Ensure that the host and SAN environment is supported and compliant with HPE recommendations
and best practices. Resolve any problems with the host and SAN environment prior to installing the
HPE 3PAR StoreServ 9000. The HPE 3PAR Implementation Guides and the HPE 3PAR Smart SAN
User Guide are available at the Hewlett Packard Enterprise Information Library website:
www.hpe.com/info/storage/docs
The Support Matrix is available at the Single Point of Connectivity Knowledge (SPOCK) website:
www.hpe.com/storage/spock
• Gather the required network and password information as indicated in the HPE 3PAR StoreServ
Software Setup Worksheet.
• Use the HPE 3PAR Guided Setup and HPE 3PAR StoreServ Management Console (SSMC) to set up
and configure the storage system.
Guidelines for the Customer Self Install of the HPE 3PAR StoreServ 9000 7

About the HPE 3PAR StoreServ 9000 Storage
system
Figure 1: Architecture of the storage system
HPE 3PAR StoreServ 9000 Storage system:
The HPE 3PAR StoreServ 9000 Storage is an enterprise-class flash array. The storage system is
made up of a Controller Node Enclosure (two or four Controller Nodes), SAS Adapters, Host
Adapters; 2 to 48 Drive Enclosures with up to 24 small form factor (SFF) Solid-State Drives (SSDs)
each, and a Service Processor. The Controller Nodes include network ports to provide administrative
data-paths to the storage system.
Hosts (servers):
The host servers connect to the HPE 3PAR StoreServ 9000 Storage system directly or through a
switch with the following types of connections: FC, iSCSI, FCoE, or File Services.
HPE 3PAR StoreServ Management Console (SSMC) software:
The HPE 3PAR SSMC software defines, creates, and exports storage to your host servers. The HPE
3PAR SSMC also provides tools to monitor the health of your storage system.
HPE 3PAR Service Processor (SP) software:
Each HPE 3PAR StoreServ 9000 Storage system requires either an HPE 3PAR physical SP or HPE
3PAR virtual SP. The HPE 3PAR SP software is designed to provide remote monitoring, error
detection, error reporting, and support of diagnostic and maintenance activities involving the storage
system. The SP only sends support data to HPE 3PAR Remote Support. The HPE 3PAR virtual SP is
deployed as a virtual machine (VM) and runs on a customer-owned, customer-provided server and
communicates with the storage system over its Ethernet connection.
HPE 3PAR Remote Support connectivity:
HPE 3PAR Remote Support connectivity to HPE 3PAR Central is a utility that monitors the health of
your storage system. Information about the system health and configuration is transferred securely to
Hewlett Packard Enterprise. If HPE 3PAR Remote Support connectivity is enabled, it can also provide
critical software updates to your storage system.
8 About the HPE 3PAR StoreServ 9000 Storage system

For additional HPE 3PAR StoreServ 9000 Storage architecture information, see the HPE 3PAR StoreServ
Storage Concepts Guide available at the Hewlett Packard Enterprise Information Library website:
www.hpe.com/info/storage/docs
For information about supported hardware and operating system (OS) platforms, see the Hewlett Packard
Enterprise Single Point of Connectivity Knowledge (SPOCK) website:
www.hpe.com/storage/spock
Installation media
Installation DVDs are not typically shipped with the HPE 3PAR StoreServ 9000 Storage system, and
instead the following delivery methods are used:
• If you selected the License to Use (LTU) delivery method of physical delivery during ordering,
installation media is shipped at the time of your order.
• If you selected electronic delivery, see the HPE e-Software Delivery Confirmation email for detailed
instructions for downloading the software. The e-Software Delivery Confirmation email was sent at the
time of purchase to your IT administrator, product manager, or purchasing agent.
If you require installation media, contact the Hewlett Packard Enterprise Support Center:
www.hpe.com/support/hpesc
Website for software downloads
Locate the software-receipt email that has the download link, or download the latest software from the
Hewlett Packard Enterprise Software updates and licensing website:
www.hpe.com/downloads/software
An HPE Passport profile and a valid Service Agreement ID (SAID) are required to access downloads.
Serial number location
The HPE 3PAR StoreServ 9000 Storage system has a 10-character serial number that is used with the
software setup.
The storage system serial number can be found in these locations:
• A label at the top-left-rear of the controller node enclosure
• The outside of the corrugated shipping material
Forum for the storage system
For the latest HPE 3PAR StoreServ 9000 Storage Customer Self Install (CSI) information, see the official
HPE 3PAR StoreServ Storage forum website in the Hewlett Packard Enterprise community:
www.hpe.com/forum/3PARCSIHELP
Use this forum to ask for help, share your installation experience, provide feedback, and search for
solutions to issues encountered during the installation process.
About the HPE 3PAR StoreServ 9000 Storage system 9

Preparing: Process overview
Procedure
1. Review Site planning on page 10.
2. Review Regulatory information on page 100.
3. Review Customer Self Install videos on page 11.
4. Complete the HPE 3PAR StoreServ 9000 Storage Software Set up Worksheet on page 95.
5. Review Acclimatizing on page 11.
6. Obtain the Tools for the installation on page 11.
7. Review Unpacking the factory-integrated-in-rack option: Process overview on page 12 and
complete the process.
Site planning
Successful installation of the HPE 3PAR StoreServ 9000 Storage system requires careful planning and
supervision and may require collaboration with authorized Hewlett Packard Enterprise representatives.
Proper site planning will help provide for a more efficient installation and greater reliability, availability, and
serviceability.
Environment—For optimal performance at a specific location, controlled environmental conditions are
recommended, and they can best be facilitated through raised flooring and under-floor air conditioning. It
is the responsibility of the customer to monitor this environment to ensure continued conformance with
the recommended environmental specifications.
Power—Adequate power is necessary for the reliable functioning of electronic equipment and for the
safety of the installation. The customer is responsible for procuring, installing, and maintaining adequate
power to the equipment.
• Provide suitable space for unpacking, installing, and operating the storage system.
• Review the power and the heating, ventilation, and air-conditioning (HVAC) requirements. Provide
adequate power facilities for the storage system and maintain proper environmental conditions for the
storage system. Order any additional support equipment indicated by the power and HVAC review.
• Verify that the electrical service wiring has been installed at the predetermined location before
installing the storage system. For detailed requirements, see the respective product specifications.
• Supply the network connections and external cabling required by the storage system.
• Ensure that all units in the specified configuration and all cables of the required length have been
ordered.
• Make a layout for the installation.
• Enable the appropriate HPE 3PAR Remote Support strategy.
10 Preparing: Process overview

Procedure
Review the specific information concerning server-room environments and for input electrical power and
grounding requirements in the HPE 3PAR StoreServ 9000 Storage Site Planning Manual available at the
Hewlett Packard Enterprise Information Library website: www.hpe.com/info/storage/docs
Customer Self Install videos
The HPE 3PAR StoreServ 9000 Storage Customer Self Install (CSI) videos are available at the HPE
3PAR StoreServ 9000 Storage Customer Self Install Video website:
www.hpe.com/support/3PAR9000CSIVideo
NOTE: The video may take a minute to load.
Acclimatizing
CAUTION: To prevent potential damage to storage system hardware, do not power on the storage
system until it is fully acclimatized. The maximum acceptable rate of temperature change for a
nonoperating storage system is 36° F/hour (20° C/hour). If the storage system or its components
have experienced environmental changes during transit, allow enough time for the storage system
to acclimatize before proceeding with the power-on sequence.
Before powering on the HPE 3PAR StoreServ 9000 Storage system, the storage system might require up
to 24 hours to acclimatize to the new operating environment when outside-to-inside conditions vary
significantly.
Procedure
If condensation is present even after the 24-hour acclimatization period, wait for all condensation to fully
evaporate before completing the power-on sequence.
Tools for the installation
Table 1: Tools for the installation
Purpose Tools
Safety • ESD mat
• ESD grounding strap
Rack unpacking • Scissors or snips
• Box cutter
• Socket wrench with 13 mm (1/2 in) and 17 mm (11/16 in) sockets for
removing L-bracket shipping clamps
• Adjustable wrench for leveling feet on the rack
Physical Service
Processor (SP)
connection setup
Laptop for configuration of a physical Service Processor
Preparing: Process overview 11

Unpacking the factory-integrated-in-rack
option: Process overview
Prerequisites
Review the information about the placement of the HPE 3PAR StoreServ 9000 Storage system and
reserving room for service access in the HPE 3PAR StoreServ 9000 Storage Site Planning Manual
available at the Hewlett Packard Enterprise Information Library website:
www.hpe.com/info/storage/docs
Procedure
1. Complete Unpacking the HPE rack factory-integrated with the storage system on page 12.
2. Complete Positioning and stabilizing the HPE rack on page 20.
3. Drives are installed at the factory. However, if additional drives were received and not installed,
complete: Installing the drives: Process overview on page 21.
4. Review Cabling the factory-integrated-in-rack option: Process overview on page 24 and
complete the process.
Unpacking the HPE rack factory-integrated with the
storage system
During this procedure, refer to the unpacking diagrams on the outside of the cardboard shipping
container.
For more information about placement of the HPE 3PAR StoreServ Storage system and reserving room
for service access, see the HPE 3PAR StoreServ 9000 Storage Site Planning Manual available at the
Hewlett Packard Enterprise Information Library website:
www.hpe.com/info/storage/docs
NOTE: The illustrations in this procedure are examples and might not be an exact representation of your
HPE rack (cabinet).
12 Unpacking the factory-integrated-in-rack option: Process overview

Figure 2: Items for unpacking an HPE rack
1. Rack (cabinet)
2. Ramps
3. Caster guides
4. Ramp supports
5. Pallet
Unpacking the factory-integrated-in-rack option: Process overview 13

Prerequisites
CAUTION: Ensure that precautions have been taken to ensure rack stability and safety. Observe all
cautions and warnings included in the installation instructions.
• When the equipment arrives, verify that there is enough space to unload and unpack the HPE
3PAR StoreServ Storage system. The specific amount of space for unpacking the storage
system is based on the dimensions of the container, ramp, and room. This space is required to
access the storage system so that it can be removed from the crate and moved to its final
location.
• Verify that the delivered shipment matches the order by referring to the packing slip and SKUs.
• Observe local occupational safety requirements and guidelines for heavy equipment handling.
• Verify that the total weight of the rack is within the floor loading limit.
• Due to the weight of the rack, use extreme caution when unpacking and moving the rack to avoid
tipping the rack.
• When unloading the rack from the pallet, always use at least three people and do not stand in
front of the rack.
• To make the rack bottom-heavy and more stable, always load the heaviest item first from the
bottom of the rack and up.
Procedure
1. Inspect the packaging for damage and report any issues to the Hewlett Packard Enterprise Support
Center.
2. From the cardboard shipping container, remove the banding and top cover.
Figure 3: Removing the banding, HPE rack shipping container
14 Unpacking the factory-integrated-in-rack option: Process overview

Figure 4: Removing the top, HPE rack shipping container
3. Remove the clips along the corrugated fiber board (CFB) walls and separate the CFB walls. Place the
separated walls away from the storage system.
Figure 5: Removing the clips, HPE rack shipping container
Unpacking the factory-integrated-in-rack option: Process overview 15

4. Remove the packing material (wrapping material, foam pieces, plastic ESD cover), and then set aside
the boxes that hold the ramps and additional installation hardware.
Figure 6: Removing the packing material, HPE rack shipping container
5. Remove the four shipping L-brackets that attach the rack to the pallet using a socket wrench with 13
mm (1/2 in) and 17 mm (11/16 in) sockets.
a. Starting at the rack front, open the door and locate the two L-brackets.
b. Remove the two 13 mm (1/2 in) bolts that secure the L-bracket to the rack.
c. Remove the two 17 mm (11/16 in) bolts that secure the L-brackets to the pallet.
d. At the rack rear, repeat this same procedure to remove the remaining two L-brackets.
6. Check that the leveling bolts are raised to provide sufficient clearance for removing the rack from the
pallet.
a. If it is necessary to raise a leveling bolt, use an adjustable wrench and turn the upper locking nut
clockwise to loosen.
16 Unpacking the factory-integrated-in-rack option: Process overview

Figure 7: Releasing the locking nut, HPE rack leveling bolt
b. With an adjustable wrench, turn the leveling bolt counterclockwise until fully raised.
Figure 8: Raising the leveling bolt, HPE rack
7. Close and secure the rack front and rear doors.
8. Unpack the Ramp Assembly Kit and install the ramps and ramp supports at the front of the pallet.
a. Unpack the two ramps and four wooden supports.
b. Extend the ramps to their full length.
Unpacking the factory-integrated-in-rack option: Process overview 17

Figure 9: Extending the ramps, HPE rack shipping container
c. To install the ramps, match up the single arrow and double arrows on the pallet and ramps. The left
ramp has the single arrow, and the right ramp has double arrows. Attach the metal brackets with
the mounting holes along the front edge of the pallet, and then step firmly on the ramp and ensure
that the ramp is secure to the pallet.
Figure 10: Installing the ramps onto the pallet, HPE rack shipping container
18 Unpacking the factory-integrated-in-rack option: Process overview

WARNING: Before rolling the rack from the pallet to the floor, correctly install the ramp
supports underneath the ramps, which will prevent the ramps from collapsing or causing the
rack to tip as it is moved down the ramps.
d. Attach the wooden ramp supports designated A and B to the locations on the ramps designated A
and B. Ensure that the angle of the wooden ramp support is attached to the ramps at the same
angle. The letters are marked on the ramp inside edge and support edge. Install support A beneath
the general area marked A on the rack, and do the same for support B. Insert the ramp support
beneath the ramp where the bottom of the ramp support touches the ground and the velcro on the
top of the ramp support is secure to the velcro underneath the ramp. The wooden ramp supports
must fit snugly between the ramp and the floor.
Figure 11: Installing the ramp supports, HPE rack shipping container
9. Roll the rack from the pallet to the floor.
CAUTION: When unloading the rack from the pallet, always use at least three people and do not
stand in front of the rack.
To roll the rack off the pallet to the floor, each person must grasp the rack corners with two people
guiding the rack down the ramp while a third person slowly pushes the rack from behind. Based on the
weight of the rack, it may be necessary to have both people on the side carefully push the rack until it
is completely on the ramp and adjust to guiding the rack the rest of the way down the ramps and onto
the floor.
Unpacking the factory-integrated-in-rack option: Process overview 19

Figure 12: Unloading the HPE rack from the pallet
Positioning and stabilizing the HPE rack
CAUTION: To prevent potential damage to the storage system equipment, do not adjust the position
of the HPE rack when the power is on.
Prerequisites
• Read and complete all the configuration specifications and installation requirements in the HPE 3PAR
StoreServ 9000 Storage Site Planning Manual available at the Hewlett Packard Enterprise Information
Library website:
http://www.hpe.com/info/storage/docs
• Obtain an adjustable wrench for leveling the feet on the HPE rack.
Procedure
1. Roll the HPE rack to the final operating location. If the operating location has raised floor tiles with
cutouts to facilitate cable routing, position the rack over the cutouts in the tiles.
2. Stabilize and level the HPE rack.
After properly positioning the storage system, four leveling pads must be installed underneath the four
leveling bolts to stabilize the HPE rack and prevent movement during operation. The leveling pads are
normally located in a plastic bag in the box that contains rack keys and accessory material. The
leveling pads provide a wider base for supporting the rack and protecting the floor.
20 Unpacking the factory-integrated-in-rack option: Process overview