HPE STOREONCE 5500 Installation and operation manual

HPE StoreOnce 5500 System Capacity
Upgrade Guide
*BB917-90914*
Part Number: BB917-90914
Published: January 2018
Edition: 4
Abstract
This document explains how to install the HPE StoreOnce 5500 System Capacity Expansion
Kit, apply the new license, and add the new storage to the existing system. It is intended for
system administrators familiar with HPE StoreOnce 5500 Systems. For the latest version of
this document, see the HPE Information Library.

© Copyright 2016, 2018 Hewlett Packard Enterprise.
Notices
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Contents
Capacity Expansion Overview............................................................... 5
Introduction................................................................................................................................... 5
Planning for the Capacity Expansion............................................................................................ 5
Expansion process and time considerations......................................................................5
Rack warnings...............................................................................................................................6
Space requirements........................................................................................................... 6
Power on/off procedure.................................................................................................................7
Powering off and on........................................................................................................... 7
Installing the Capacity Expansion Disk Pack, BB941A....................... 9
Disk bay locations within a drawer................................................................................................9
Distributing the drives correctly...................................................................................................10
Important Safety information.......................................................................................................10
Maintenance mode with StoreOnce Remote Support.................................................................11
Installing the drives......................................................................................................................11
Installing additional Capacity Expansion enclosures, BB933A ...... 14
Multiple enclosures supplied at installation.................................................................................14
Enclosures purchased after installation...................................................................................... 14
SAS cable lengths.......................................................................................................................16
Installation pre-requisites............................................................................................................ 16
Installation scenarios........................................................................................................16
Important safety information....................................................................................................... 17
Installing the rails and locking nuts ............................................................................................ 17
Installing the disk enclosure........................................................................................................18
Cabling Capacity Upgrade enclosures............................................... 22
Power on prerequisites............................................................................................................... 22
Maintenance mode with Remote Support via STaTS................................................................. 22
Cabling sequence overview........................................................................................................ 22
Cabling up to two enclosures above and two enclosures below the head server.......................23
Connecting the first additional Capacity Upgrade enclosure (JBOD 2) to PCIe slot 3.....23
Connecting the second Capacity Expansion Kit (JBOD 3).............................................. 25
Connecting the third Capacity Expansion Kit (JBOD 4)................................................... 31
Fully expanded system .........................................................................................35
Cabling all enclosures below the head server............................................................................ 36
Guidelines........................................................................................................................ 36
Daisy chaining sequence................................................................................................. 37
Cabling examples.............................................................................................................38
Factory-integrated SAS cabling configuration.............................................................................39
Applying the License and Completing the RAID Expansion............ 41
Scan for storage..........................................................................................................................41
Redeeming the Capacity license from the HPE Passport web site............................................ 42
Licensing and adding storage to the HPE StoreOnce System................................................... 43
Contents 3

Monitoring progress..........................................................................................................48
Events page...........................................................................................................48
Hardware page......................................................................................................49
Using the StoreOnce CLI......................................................................50
Applying the license.................................................................................................................... 50
Discovering and adding storage................................................................................................. 50
Troubleshooting when using the StoreOnce GUI.............................. 53
A licensing task fails....................................................................................................................53
A storage scan fails.....................................................................................................................54
LEDs....................................................................................................... 55
Front view of the disk enclosure................................................................................................. 55
Rear view of the disk enclosure.................................................................................................. 56
IO module LEDs..........................................................................................................................58
IO module LED combinations.......................................................................................... 58
IO module port LED combinations................................................................................... 58
Display messages.......................................................................................................................58
Power Supply module labels............................................................................................59
B9, SAS cable hardware error......................................................................................... 59
BA, SAS cable unsupported by HPE............................................................................... 59
C7, System shutdown - over temperature........................................................................59
D0, Absent Power Supply Module 3................................................................................ 59
D1, Absent Power Supply Module 4................................................................................ 59
D2, Absent Power Supply Module 1................................................................................ 59
D3, Absent Power Supply Module 2................................................................................ 59
D5, Communication error - Power Supply Module 1........................................................59
D6, Communication error - Power Supply Module 2........................................................59
D7, Communication error - Power Supply Module 3........................................................60
D8, Communication error - Power Supply Module 4........................................................60
E9, Fan rotor failure - Fan Module 1................................................................................ 60
EA, Fan rotor failure - Fan Module 1................................................................................60
StoreOnce websites..............................................................................61
Support and other resources...............................................................62
Accessing Hewlett Packard Enterprise Support......................................................................... 62
Accessing updates......................................................................................................................62
Customer self repair....................................................................................................................63
Remote support.......................................................................................................................... 63
Warranty information...................................................................................................................63
Regulatory information................................................................................................................64
Documentation feedback............................................................................................................ 64
4Contents

Capacity Expansion Overview
Introduction
The StoreOnce 5500 System consists of a head server unit (which contains operating system disks only),
a disk enclosure with 44 TB of pre-configured storage on eleven 4 TB hard disks plus four hot spare
disks, and a 1U supporting shelf to install below the system. It is compatible with HPE standard racks and
is scalable from 15 to 280 disks via 4 disk enclosures.
There are two options for expanding storage:
•BB941A: StoreOnce 5500 System Capacity Upgrade Disk Pack
The StoreOnce 5500 System (44 TB) Capacity Expansion kit is a pack of eleven 4 TB disks, which are
added to the original disk enclosure in the sequence described in this guide. A maximum of five of
these kits may be used with the first enclosure until all disk bays are full. See Installing the Capacity
Expansion Disk Pack, BB941A on page 9.
•BB933A: StoreOnce 5500 System Capacity Upgrade Enclosure with Disks
Once all bays in the disk enclosure are full, it is possible to connect three further Capacity Upgrade
Kits to your StoreOnce 5500 System. Care must be taken to ensure the integrity of the SAS cabling
when connecting additional enclosures. See Installing additional Capacity Expansion enclosures,
BB933A on page 14.
Storage in this shelf may also be expanded using up to five of the BB941A expansion kits.
Planning for the Capacity Expansion
Although the StoreOnce 5500 System remains available and the existing storage remains accessible
during the expansion process, always schedule capacity expansion as a maintenance activity in a quiet
period. Make sure that host users are aware of the expansion process and check to see how any
scheduled jobs, such as replication and tape backup, may be affected by decreased performance.
NOTE:
Adding a third or fourth Capacity Upgrade Kit requires you to daisy chain SAS disk enclosures. You may
wish to consider powering off the StoreOnce 5500 System for these expansions to ensure that the
integrity of the SAS cabling is maintained. If you do not power off, be sure to follow the cabling
instructions carefully in Cabling Capacity Upgrade enclosures on page 22.
Expansion process and time considerations
• Storage discovery and parity initialization (not in parallel can take up to 10 hours to complete on an
StoreOnce 5500 System with the maximum disk configuration. With parity initialization in parallel, the
process may take up to 36 hours to complete.
• File system creation and storage addition can take up to 8 hours on an StoreOnce 5500 System with
the maximum disk configuration.
Capacity Expansion Overview 5

IMPORTANT:
If you add storage before parity initialization completes, the amount of time required to complete
parity initialization cannot be predicted because it depends upon the workload of the system. Be
aware that it may take several days to complete. If you schedule jobs to access the storage before
parity initialization completes, they will run but performance will be impaired.
Rack warnings
For detailed safety information, refer to the rack documentation and the Safety Guide provided with the
rack product.
WARNING:
To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Space requirements
Sufficient space is required to the front and to the right-hand side of the rack to ensure that there is
enough clearance to maneuver the disks in and out of drawer 2.
• To the front — approximately 43 inches (1080 mm) from the inside of the front rack column.
• To the right — at least 12 inches (300 mm),
6 Rack warnings

1080 mm
1000 mm
80 mm
300 mm
Figure 1: Clearance required to maneuver disks in drawer 2
Power on/off procedure
Capacity expansion does not require the StoreOnce 5500 System to be powered down. However, as a
precaution, you may decide to power down when daisy chaining the third and fourth disk enclosures. You
may also need to power down the disk enclosure in some troubleshooting scenarios.
WARNING:
Always shutdown the StoreOnce 5500 System before powering off disk enclosures.
Powering off and on
Procedure
1. Shut down the StoreOnce 5500 System, using the StoreOnce GUI or StoreOnce CLI.
2. Power off all disk enclosures.
3. When ready to power up the system again, verify all disk enclosures attached to the system are
powered on before powering on the head server unit. You may need to hold down the power on button
(1) on the rear of each unit for up to 30 seconds. Look at the LEDs on the I/O modules and wait until
the Green Status LED (3) remains on, and the Locate LED (2) and the Fault LED (4) are both off.
Power on/off procedure 7

2
13
4
4. Power on the StoreOnce 5500 System (the power button is on the front of the unit). The Power button
LED flashes green during the power-on sequence, and the Power button, System Health and NIC
status LEDs all show steady green when the StoreOnce System is powering up.
SID
1 2 3 4 5 6 7 8
8Capacity Expansion Overview

Installing the Capacity Expansion Disk Pack,
BB941A
One disk enclosure, containing 11 blank disks and 4 hot spare disks, is supplied with the product and is
connected at installation. See the HPE StoreOnce 5500 System Installation and Configuration Guide for
details.
This chapter describes how to install additional StoreOnce 5500 System Capacity Expansion disk packs
(BB941A) , which contain eleven 4TB disks, into the disk enclosure.
Unlike the pre-configured storage, additional storage must be licensed, discovered and added to the
StoreOnce Backup system before it is available for use. Please note that there is a different license for
the 44 TB and the 60 TB Capacity Expansion. When adding expansion 1 through 5 for each enclosure,
the 44 TB license is required to be added for each expansion. See Licensing and adding storage to the
HPE StoreOnce System on page 43.
NOTE:
Once the first disk enclosure is completely full, further expansion is possible using the StoreOnce 5500
System 60TB Capacity Expansion Kit. For instructions on installing this expansion kit, go to Installing
additional Capacity Expansion enclosures, BB933A on page 14.
Disk bay locations within a drawer
The following drawing identifies disk bay locations within a drawer.
1
2
6
7
3
4
5
8
9
13
14
10
11
12
15
16
20
21
17
18
19
22
23
27
28
24
25
26
29
30
34
35
31
32
33
Figure 2: Disk bay numbering
NOTE:
Disk bays 1 to 7 are at the front of the drawer.
Installing the Capacity Expansion Disk Pack, BB941A 9

Distributing the drives correctly
The initial eleven disks (plus four hot-plug disks) in the disk enclosure are installed and pre-configured as
follows when the StoreOnce 5500 System is installed.
Table 1: Disk bays populated at installation
Disk Enclosure 1
Drawer 1 Drawer 2
Initial storage configuration Two spare hot disks in bays 34
and 35 and eleven disks in slots
23-33.
Two spare hot disks in bays 34
and 35.
The disks in StoreOnce 5500 System 44 TB Capacity Expansion kits must be added to specific bays in
the drawers within the disk enclosure depending upon the sequence in which they are being added. Each
drawer has a label that specifies the sequence in which each set of 11 disks must be installed. This
sequence is mandatory for the product to function because the StoreOnce software expects the storage
to be populated in this way.
Table 2: Populating disk bays with Capacity Expansion kits
Drawer 1 Drawer 2
+ Expansion kit 1 Do not change Add eleven disks to slots 23-33
+ Expansion kit 2 Add eleven disks to slots 12-22 Do not change
+ Expansion kit 3 Do not change Add eleven disks to slots 12-22
+ Expansion kit 4 Add eleven disks to slots 1-11 Do not change
+ Expansion kit 5 Do not change Add eleven disks to slots 1-11
Important Safety information
CAUTION:
Use extreme caution when installing and pulling units from the rack; they can slip and fall, causing
damage to the HPE StoreOnce System or injury. HPE is not responsible for any damage or injury
caused by the mishandling of the HPE StoreOnce System.
Refer to your rack documentation for detailed safety instructions about working with units within the rack
and ensuring that the rack is stable.
WARNING:
To reduce the risk of personal injury or damage to the equipment, ensure that only one hard drive
drawer is extended at a time.
When adding hard drives to the hard drive drawer, observe the following general guidelines:
• When the drawer is opened, the cooling fans in the enclosure will run at full-speed. This is normal.
• Hard drives are sensitive to excessive vibration. Use care when opening and closing the drawer.
10 Distributing the drives correctly

• Never leave the drawer open for any length of time. It should be opened only for maintenance and
storage expansion.
• Verify that the drives are fully seated before closing the drawer.
• The drawer is fully closed when the fans slow down to their normal speed.
• The drawer should be closed with the handle in the released position.
NOTE:
Remember to close the handle after closing the drawer
Maintenance mode with StoreOnce Remote Support
If StoreOnce Remote Support is configured, use the following StoreOnce CLI command to put the
StoreOnce System into maintenance mode prior to installing the disk pack. This will prevent a support
case being generated:
system enable remoteeventsuppression “Disk Pack Capacity Upgrade”
Once expansion is complete, use the following StoreOnce CLI command to disable remote event
suppression:
system disable remoteeventsuppression “Disk Pack Capacity Upgrade”
Installing the drives
Procedure
1. Use the StoreOnce GUI to check what drives are already installed in the disk enclosure.
To find out what disks are installed in drawer 1, expand the Hardware tree as follows:
a. Hardware — Storage Cluster 1— Drive Enclosures — Sub Enclosure (Drawer 1) — Drives
A list of installed drives is displayed with their disk bay locations. In the following example only the
base storage configuration has been installed in Drawer 1.
b. Use the StoreOnce GUI to check what drives are installed in drawer 2, expand the Hardware tree
as follows:
Hardware — Storage Clusters — Storage Cluster 1— Drive Enclosures — Sub Enclosure
(Drawer 2) — Drives
A list of installed drives is displayed with their disk bay locations. In the following example only the
base storage configuration has been installed in Drawer 2.
Maintenance mode with StoreOnce Remote Support 11

2. Having determined what disks are already installed, use the label on the disk enclosure to determine
which drawer in the disk enclosure should be populated with the set of additional 11 disks. In our
example, we have established that this is Expansion #1, so the additional disks will go into drawer 2.
a. Open the hard drive drawer for drawer 2. Pull the handle up (1) and out (2) to extend the drawer
(3).
1
2
3
Figure 3: Opening the disk drawer
b. Pinch the levers (1) and remove the hard drive blank (2).
Figure 4: Removing the disk blank
12 Installing the Capacity Expansion Disk Pack, BB941A

c. Press the button (1) to release the carrier handle (2).
Figure 5: Installing the drive
d. Insert the hard drive (1) and close the carrier handle (2).
3. Continue until all eleven disks have been installed. Close the hard drive drawer. You will hear it click
into place when it is securely closed. The fans will return to normal speed when both drawers are
properly closed.
WARNING:
Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.
CAUTION:
To prevent improper cooling and thermal damage, do not operate the disk enclosure for an
extended period of time with the drawer open.
CAUTION:
To prevent improper cooling and thermal damage, do not operate the disk enclosure unless all
bays are populated with either a component or a blank
4. You are now ready to license the Capacity Upgrade Kit and expand storage. Go to Applying the
License and Completing the RAID Expansion on page 41.
Installing the Capacity Expansion Disk Pack, BB941A 13

Installing additional Capacity Expansion
enclosures, BB933A
This chapter describes how to install Capacity Expansion enclosures.
If your system has been supplied with the maximum expansion, all storage will be licensed and
configured, but you must cable the storage enclosures in the correct sequence. See Multiple enclosures
supplied at installation on page 14.
Unlike the pre-configured storage, storage purchased afterinitial installation must be licensed, discovered
and added to the HPE StoreOnce System before it is available for use. Please note that there is a
different license for the 44 TB and the 60 TB Capacity Expansion. The 60 TB license is required for this
expansion. See Licensing and adding storage to the HPE StoreOnce System on page 43.
NOTE:
Always refer to your rack documentation and to the Safety Guide and the HPE StoreOnce 5500 System
Installation and Configuration Guide for detailed instructions about installing units within the rack.
Multiple enclosures supplied at installation
If you have ordered capacity upgrade kits with the initial installation, all additional storage is pre-
configured at the factory. This means that the storage is licensed and ready for use without further
configuration.
However, unless the whole system is supplied within a rack, the individual components are disassembled
and packed individually for delivery. At this point in the factory process, a label is attached to each
enclosure that identifies the server to which it belongs and its sequence within the daisy chain of
connected capacity upgrade kits. For example, if the original installation has two enclosures, the labels
will show:
• JBOD1 for <server_serial_number>: this is the disk enclosure that is bundled with the head server and
should be connected directly to the RAID controller card in Port 2 of the head server.
NOTE:
This enclosure will contain a minimum of 15 disks.
• JBOD2 for <server_serial_number>: this is the first capacity upgrade kit and should be connected
directly to the RAID controller card in Port 3 of the head server..
NOTE:
The Capacity Upgrade enclosure will contain a minimum of 15 disks, and the first enclosure bundled
with the head server will be full.
NOTE:
Two further JBODs may be connected. Existing enclosures must be full before a further enclosure is
added.
Enclosures purchased after installation
When you purchase an additional enclosure, the contents are similar to the following.
14 Installing additional Capacity Expansion enclosures, BB933A

1
2
3
4
6
5
7
Figure 6: Capacity Upgrade Kit contents
1 Disk enclosure 2 Rail kit
3 Start Here 4 Read This First (for EAC compliance)
5 Power cables (x 4) 6 SAS cables (2 x 0.5 m to interlink
drawers)
7 SAS cable (2 x 1 m to connect from the RAID controller on the server to the disk enclosure,
or to connect from one disk enclosure to another)
NOTE:
There are also 2 x 2 m SAS cables for use if the positioning of the disk enclosure requires
a cable that is longer than 1.0 m. These cables should only be used to connect from the
RAID controller on the server to the disk enclosure; do not use them to connect one disk
enclosure to another. (These cables are not shown on the drawing.)
NOTE:
There is also a 1U supporting shelf, which is not illustrated. The 1U supporting shelf protects the
StoreOnce 5500 System from the weight of the disk enclosures. Its recommended location varies
depending upon the installation scenario that has been selected, see Installation scenarios on page
16.
Installing additional Capacity Expansion enclosures, BB933A 15

SAS cable lengths
The StoreOnce implementation uses Managed Cables, making it easier to identify faults. The StoreOnce
software verifies that the correct length SAS cables are being used. Mini-SAS HD connectors are used
throughout.
SAS cables should ‘click’ and lock into position when correctly inserted. Three cable lengths are
available. The maximum supported cable length is 2 m.
Table 3: Supported SAS cables
Description Part Number Location for use
0.5 m Mini-HD SAS to Mini-HD SAS
cable
691970-001 Between drawers of a disk enclosure
1.0 m Mini-HD SAS to Mini-HD SAS
cable
691970-002 Between disk enclosures or between
the server and the disk enclosure
2.0 m Mini-HD SAS to Mini-HD SAS
cable
691970-003 Between the server and the disk
enclosure if the 1.0 m cable is not long
enough. Do not use to connect one disk
enclosure to another.
NOTE:
To facilitate future expansion, HPE recommends using 2m SAS cables to connect from the server to
Drawer 2 of the disk enclosure. For this reason, the base system of one server and one disk enclosure is
supplied with two 0.5 m cables and two 2.0 m cables.
Installation pre-requisites
1. Decide which installation scenario best suits your environment.
2. Plan for future expansion. Capacity expansion is an online activity, but only if a SAS cabling
connection is maintained at all times. See also the StoreOnce 5500 Installation and Configuration
Guide.
3. Make sure there is sufficient space to fully extend Drawer 2 from the rack and access the disk bays at
the rear of the drawer.
4. Take time to label enclosures and disk drives. If facilities do not support heavy lifting, it may be
necessary to remove drives before installing the enclosure and it is important to re-install drives in the
same bay location.
Installation scenarios
Two installation scenarios are recommended for customers who self-install the StoreOnce 5500 System
into their own racks.
•Up to two enclosures above and two enclosures below the head server. This configuration
provides equal weight distribution in the rack. Ensure that there is a 1U support shelf above the head
server to protect it from the weight of the disk enclosures. You may also position a 1U support shelf
below the lowest enclosure in the rack.
16 SAS cable lengths

Detailed step-by-step cabling instructions are supplied for this configuration when adding Capacity
Upgrade enclosures to an existing installation. See Cabling up to two enclosures above and two
enclosures below the head server on page 23. If cabling a new installation or for an overview of a
fully expanded system, see Fully expanded system on page 35.
•Up to four enclosures below the head server. This configuration provides easier access to the head
server when cabling multiple enclosures. There is a 1U support shelf underneath the lowest disk
enclosure.
See Cabling all enclosures below the head server on page 36 for cabling instructions.
Important safety information
CAUTION:
Use extreme caution when installing and pulling units from the rack; they can slip and fall, causing
damage to the StoreOnce 5500 System or injury. Hewlett Packard Enterprise is not responsible for
any damage or injury caused by the mishandling of the StoreOnce System.
WARNING:
The disk enclosure with the base configuration of 15 drives installed weighs 103 kg (227 lbs). With
all drives and components installed, the enclosure weighs 160 kg (352 lb). To reduce the risk of
personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Use caution and get help to lift and stabilize disk enclosures during installation or removal,
especially when the disk enclosure is not fastened to the rack.
Installing the rails and locking nuts
The rack rails are marked for easy identification. The left rack rail is marked "L" and the right rack rail is
marked "R." To install the rack rails:
Determine where the additional disk enclosure will be installed and install the rails and locking nuts, as
follows:
Procedure
1. Begin with the left rack rail. Align the end of the rail with the rear rack column.
2. Slide the rack rail closed until the end of the rail is locked in place, wrapping behind the rear rack
column.
3. Slide the front end of the rail to the rack front column. When fully seated, the rack rail will lock into
place.
4. Repeat the procedure for the right rack rail.
5. Insert the eight locking nuts into the rack; two on each column. These will be used to secure the
thumbscrews on the front of the disk enclosure and the mounting brackets that will be attached to the
rear of the disk enclosure. To locate the correct position for the locking nuts, count up 4U from the
location of the rails (1). The nuts go either side of the +4U position on each rack column (2).
Important safety information 17

Figure 7: Inserting the locking nuts
Installing the disk enclosure
The base storage disks should be left in the disk enclosure, but do not add any further expansion disks (if
purchased) until the disk enclosure has been installed.
CAUTION:
If your system has been delivered with further expansion disks loaded, assess the total weight. If
any enclosure expansions are included with the order of the base server and first disk enclosure,
the additional expansions will be configured as well. Make sure that the HDDs are labelled correctly
for when they are replaced after racking.
• Drawer one (left): Two spare hot disks in bays 34 and 35 and eleven disks in bays 23-33
• Drawer two (right): Two spare hot disks in bays 34 and 35
Procedure
1. Holding the handles (1), lift the disk enclosure onto the rack and push it into position (2). Tighten the
thumbscrews (3) to secure the unit to the rack.
WARNING:
Always use at least two people to lift an enclosure into the rack. If the enclosure is being loaded
into the rack above chest level, a third person must assist with aligning the enclosure with the
rails while the other two people support the weight of the enclosure.
18 Installing the disk enclosure

Figure 8: Installing the second disk enclosure and tightening the thumbscrews
2. Attach the retaining brackets (1) to either side of the rear of the disk enclosure and secure them to the
rack.
Installing additional Capacity Expansion enclosures, BB933A 19

Figure 9: Attaching the retaining brackets
3. Connect the power cables to the new enclosure.
TIP:
For resiliency purposes connect each power cord to a separate PDU within the rack, if available.
20 Installing additional Capacity Expansion enclosures, BB933A