HPRT MT800 User manual
Statement
This manual content may be altered without permission, and Xiamen Hanin Electronic Technology
Co., Ltd. reserves the rights to make changes without notice in technology, spare parts, hardware
and software of the products. If more information is needed about the products, please contact
Xiamen Hanin Electronic Technology Co., Ltd. Without any written permission from the company,
any section of this manual is prohibited to be copied or transferred in any form.
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This shows the important information and tips for the printer operating.
Important Safety Instructions
Please read this chapter carefully before using the printer!
Using the Printer
1. Water or other liquid should not spill into the printer, also the printer should not be expose to
the rain, or else may cause printer damage.
2. Do not open the printer cover while the printer is printing, otherwise the printer may work
improperly.
3. Too high(40℃)or too low(0℃) temperature will lead to the decrease of print quality.
4. too high (85%)or too low (20%)relative humidity will lead to the decrease of print quality
5. The print paper in poor quality or stored for too long time also may reduce the print quality
even damage the printer.
6. Please do not open the printer cover when it is printing or just when printing is over, do not
touch the print head with hand or body, overheat may cause scald.
Storage Precautions
1. The printer should be placed in such an environment that the temperature is between -20℃
and 70℃, and the relative humidity is between 5% and 90%.
2. Normal thermal paper can’t be kept too long, if you need to keep the receipt for a long period,
please select long term effective thermal paper.
3. Do not store printing paper in high temperature or direct sunlight, please keep it in a place to
avoid the light.
Battery Safety Precautions
Ignore the following instructions may cause battery overheating, fire, explosion, damage and/or
performance, and reduced product life.
1. Be sure to use the specified battery and power charger provided by our company, do not
disassemble the printer to replace the non-official battery, or may cause fire, explosion or damage
to the printer.
2. Do not allow water, sea water from entering or leaking into the battery. If the batteries internal
safety device burn, when charging it, it may produce abnormal current and/or voltage, or
abnormal chemical reaction when charging it, then may cause the battery overheating, fire and/or
explosion.
3. Do not use or place the battery nearby the stove or other high temperature places. Excessive
heat maybe damage the resin shell and/or the insulation materials, thereby cause short-circuit
inside the battery, then the battery may be overheated, burning and/or explosion.
4. When charging, use a specified USB Type-C cable. Other conditions (high temperature, high
pressure/high current, using the modified battery charger, etc.) excluded here may result in
over-charging the battery and abnormal current and/or voltage, cause abnormal chemical reaction,
and may cause the battery overheat, light and/or explosion.
5. Do not heat the battery or put the battery into fire. This may melt insulation material and/ or
damage safety devices or safety equipment, then ignite electrolytic solution, and cause the battery
overheat, burning and/or explosion.
6. Do not throw or attack the battery heavily. If internal safety device of the batteries burn, the
battery charging may cause any abnormal current and/or voltage, and abnormal chemical reaction,
and lead to the battery overheat, ignite, and/or explosion.
7. The liquid in the battery is corrosive, if improper operation causes battery leak, and the liquid is
spattered on the skin or clothes, please wash it with water, if spattered into the eyes, please rinse
them with water thoroughly and see a doctor.
Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject to
any patent liability. This manual has been prepared with utmost care and attention to detail but
may contain certain errors and/or omissions. Our company is not legally liable for any damages
resulting from the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result
from the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the
operation and maintenance information and instructions provided by our company, as well as from
the unauthorized alteration, repair, and/or modification of the product by the user and/or third
party. We are not legally liable for any damages and/or issues resulting from the use of options
and/or parts that are not authentic or authorized products.
1. WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the corresponding
item should not be discarded at the end of its working life with other household
waste. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate marked items from other types of
waste and recycle them responsibly to promote the sustained reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their
local government office for details of where and how they can conduct environmentally safe
recycling of such items. Commercial users should contact their suppliers and check the terms and
conditions of purchase contracts. This product should not be combined with other commercial
waste for disposal.
CONTENTS
1. Product Introduction........................................................................................................................ 1
1.1 Introduction.............................................................................................................................1
1.2 The main Features................................................................................................................... 1
1.3 Packing List.............................................................................................................................. 1
1.4 Appearance and Component...................................................................................................2
2. General Specification........................................................................................................................3
2.1 Printer Specification................................................................................................................ 3
2.2 Media Specification................................................................................................................. 4
2.3 Ribbon Specification................................................................................................................ 4
2.4 Dimension................................................................................................................................4
3. Installation and Use of Printer..........................................................................................................5
3.1 Open Top Cover....................................................................................................................... 5
3.2 Loading Ribbon........................................................................................................................ 5
3.3 Loading Paper.......................................................................................................................... 6
3.4 Removing Paper.......................................................................................................................7
3.5 Printing Operation................................................................................................................... 7
3.5.1 From Mobile Phone....................................................................................................... 7
3.5.2 From Computer............................................................................................................. 8
3.6 Instruction for Sleep(Standby) Mode...................................................................................... 8
4. Partial Component Description........................................................................................................ 9
4.1 Button...................................................................................................................................... 9
4.2 LED Indicator and Buzzer....................................................................................................... 10
5. Troubleshooting..............................................................................................................................12
5.1 Printer Not Working...............................................................................................................12
5.2 Troubles Occur During Printing............................................................................................. 13
6. Clean Printer................................................................................................................................... 14
6.1 Cleaning Head........................................................................................................................14
6.2 Cleaning Sensor, Platen and Paper Path................................................................................14
7. Windows Driver.............................................................................................................................. 15
7.1 Operating System (OS) Environment.....................................................................................15
7.2 Windows Driver Preparation................................................................................................. 15
7.3 Windows Driver Installation.................................................................................................. 16
7.4 Using Driver via Bluetooth.....................................................................................................23
7.5 Detailed Windows Driver Setting.......................................................................................... 30
7.5.1 Printing Preferences.................................................................................................... 30
7.5.2 Printer properties........................................................................................................ 37
7.6 Uninstall Windows Driver...................................................................................................... 40
8. Mac Driver...................................................................................................................................... 42
8.1 Mac Driver Installation.......................................................................................................... 42
8.2 How to Print From Mac......................................................................................................... 46
9. Mobile Utility Tool.......................................................................................................................... 51
9.1 Operating System(OS) Environment......................................................................................51
9.2 Utility Tool Preparation..........................................................................................................51
9.3 Using Utility Tool....................................................................................................................52
9.3.1 Add Printer...................................................................................................................53
9.3.2 Modify Printer............................................................................................................. 54
9.3.3 Delete Printer.............................................................................................................. 60
9.3.4 Connection Test........................................................................................................... 61
9.3.5 Functions..................................................................................................................... 62
9.4 Firmware Update...................................................................................................................64
10. Software Download...................................................................................................................... 66
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1. Product Introduction
1.1 Introduction
HPRT A4 Mobile Printer, print anytime and anywhere. Virtual will be transformed into reality,
making mobile office a new trend. The distance between home and office will be shortened, and
the working place will no longer be limited. MT800 supports ribbon with RFID authentication to
ensure HPRT’s original high quality supplies. HPRT, print your beautiful world.
1.2 The main Features
1.Perfectly portable for quality A4 printing
2.Large capacity battery and long standby
3.User-friendly design, easy paper replacement
4.High reliability
5.Various interfaces for option
1.3 Packing List
The printer is packaged with the following accessories.
If any of these accessories is broken or missing, please contact the dealer that you purchased the
product.
Printer Ribbon Module USB Type-C Cable Quick Start Guide
Note:
1) The packing materials are actually dependent on the order.
2) The ribbon module is embedded in the printer.
3) Operating Environment of Ribbon: 5℃~35℃, 20%~85%RH
4) Storage Environment of Ribbon: -5℃~45℃, 20%~85%RH
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1.4 Appearance and Component
Front
Left
Note: indicates Bluetooth function.
Inner
Note:
Out-of-paper sensor and paper feed position sensor:
Detecting whether there is paper or not and whether the paper offset occurs during the paper
feeding process.
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2. General Specification
2.1 Printer Specification
Table 2-1 General Specification
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal/Thermal transfer printing
Printing Speed
MAX.15 mm/s
Printing Width
198mm
Printing Density
3 levels adjustable
Printing protocol
Dot matrix bitmap printing
Paper
Type
A4 paper
Width
210mm
Thickness
60-90µm
Ribbon Specification
Width 215mm, Length 14m, Diameter 14.5mm
Sensors
Cover open detection, out-of-paper detection,
paper feed positioning detection, ribbon
detection, paper offset detection, TPH
temperature detection
Communicati
on Interface
Standard
USB Type C (support USB charging)
Bluetooth 4.0
Battery
Type
Rechargeable Li-ion battery
Voltage
7.4V
Capacity
2000mAh
Power
Input
AC 100~240V, 50/61Hz
Output
DC 5V, 2A
Reliability
TPH life
50km
Memory
RAM
8MB
Flash
2MB
Dimension (L×W×H, mm)
310.5×63.5×40.73
Weight
766g(with ribbon), 694g(without ribbon)
Certificates
CCC, CE, MFI
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2.2 Media Specification
Paper type
Paper width
Paper thickness
A4 paper
210mm
60-90µm
2.3 Ribbon Specification
Ribbon
Parameter
Width
215mm
Length
14m
Diameter
14.5mm
2.4 Dimension
• Dimension: 310.5(L)×63.5(W)×40.73(H)mm
• Weight: 766g (including ribbon)
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3. Installation and Use of Printer
3.1 Open Top Cover
1. Press the [PUSH] button of both sides at the same time, then lift the printer cover upward.
3.2 Loading Ribbon
1. Hold the left and right wings of the ribbon by your hands, then align it to the printer per the
arrow direction and press it down.
Note: To avoid errors when loading the ribbon, please make sure that the arrow direction
marked on the ribbon module align to the printer.
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2. Rotate the ribbon rewind wheels of both left top and lower right (or right top and lower left)
towards the center simultaneously to make it smooth.
3. Press down the cover by hands until it clicks into place.
3.3 Loading Paper
1. Make sure the ribbon is properly loaded, hold down the power button for a few seconds, and
then release it when the printer is turned on.
2. Put the paper into the paper inlet in parallel. Printer will feed a distance automatically after it
detects the paper. If the buzzer sounds once after paper feeding is stopped, it shows that the
paper is loaded successfully and the printer is ready.
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3.4 Removing Paper
Note: Don’t pull the paper out forcefully while the printer cover is closed, or it may damage
the printer. Please remove the paper as follows.
1. Press the [PUSH] button of both sides at the same time, then lift the printer cover upward.
2. Remove the paper.
3.5 Printing Operation
Please make sure that the printer is powered on, and has loaded ribbon and paper. (Refer to 3.2
and 3.3)
3.5.1 From Mobile Phone
1. Download “H-Print” APP: Scan the QR code below to download “H-Print” APP.
(http://hprint.hprt.com/app_en)
Note: You can also scan the QR code on the outer box of the package to download APP.
2. Connect to the printer:
1) Turn on Bluetooth on the mobile phone, choose “MT800-XXXX” (XXXX are last four digits of
Bluetooth address) in the device list;
2) Open APP, choose “Device Management” on the right top corner;
3. Print:
1) Choose the file to print, and copy it to the “H-Print” APP;
2) Click the print icon on the right top, then the printer will conduct printing.
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Note: For APP operation, please subject to the actual situation.
3.5.2 From Computer
1. Connect the printer to the computer via Bluetooth/USB, then install the printer driver on the
computer.
The driver download address: http://www.hprt.com/Downloads.html
USB connection
Bluetooth connection
2. Install the driver: please refer to “7. Windows Driver” and install the printer driver for MT800 on
the computer.
4. Print: Open the file to print, choose “MT800” for printer device, click “print”.
Note: PC Bluetooth connection only support with Windows system currently.
3.6 Instruction for Sleep(Standby) Mode
In order to save power and prolong the service time, MT800 printer adopts automatic sleep and
automatic wake-up technology. After the printer is turned on, if there is no operation on the
printer within 5 minutes, the printer will enter standby mode. Note in particular that the printer
will automatically turn off after 60 minutes of free time in the case of a Bluetooth connection.
When the printer enters standby mode, the power consumption will be greatly reduced, and it will
not affect the use. The printer will wake up automatically when receiving the print data without
manual intervention to wake it up.
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4. Partial Component Description
4.1 Button
1. Power Button
①Turn On
In the sate of power off, hold down the power button for about 3 seconds and the printer will be
on.
②Turn Off
In the state of power on, hold down the power button for about 3 seconds and the printer will be
off.
③Print Self Test
In the sate of power on, continuously press the power button for 3 times, the printer will print the
self-check page.
2. Cover Open Button
Press the cover open button of both sides at the same time, then lift the printer cover upward.
3. Reset Button
When the button fails to respond or Bluetooth fails to connect, please remove the ribbon, lightly
press the [Reset] button with toothpick or pin for 2 seconds, then restart the printer.
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4.2 LED Indicator and Buzzer
MT800 has two LED indicators, which are front strip lamp and side pinhole lamp.
1. Front Strip Lamp
The front strip lamp indicates the status of printer. The status is divided into four categories:
behavior indication (red, green, white), charging indication (green), abnormal indication (red), and
printing indication (white).
①Abnormal Status
Status
LED (Red)
Buzzer
Low-voltage
Flash
“Beep-Beep-Beep-”
TPH temperature overheated
Flash
“Beep-Beep Beep-”
Paper jam/paper loading abnormal
Slowly Flash
“Beep Beep Beep-”
Open the cover of printer
Lighting
——
Ribbon runs out
Slowly Flash
——
②Charging Status
Status
LED (Green)
Power too low
Flash
Printer charging
Lighting
Charging full in power-on status
Green light turns to white light
Charging full in power-off status
Off
Enter
Lighting 3 seconds
③Printing Status
Status
LED (White)
Standby
Lighting
Wake up the printer
Lighting
Printing
Slowly Flash
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④Behavior status
Status
LED (Red, Green, White)
Turn on
Flash a round
Firmware upgrade
Alternating flash
Turn off
Flash a round
2. Side Pinhole Lamp
The side pinhole lamp is a blue monochrome lamp, indicating the connection status of the printer.
①Connection status
Status
LED (Blue)
Data receiving
Flash
Bluetooth is not connected
Off
Bluetooth is connecting
Lighting
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5. Troubleshooting
Your printer is very reliable, but occasionally problems may occur. This chapter provides
information on some common problems you may encounter and how to solve them. If you
encounter problems that you can not resolve, contact your dealer for assistance.
5.1 Printer Not Working
Problem Description
Problem Reason
Solution
LED not light, printer not
working
Printer no power
Please use the exclusive
charging cable to charge
Printer consumables do
not match
Please replace the
consumables immediately
and continue printing with
the official consumables
Circuit board damage
Contact with the dealer
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5.2 Troubles Occur During Printing
Problem Description
Problem Reason
Solution
Printing process stops
printing
Battery power is too low
Please use the exclusive
charging cable to charge
Paper jam occurs during
printing
When the paper is
automatically fed, there is
a deviation, resulting in
paper jam
Please open the cover,
remove the jammed
paper, and place the
paper in parallel into the
paper inlet
The ribbon is taken out
when printing
The ribbon is loose before
printing.
Please roll the ribbon to a
flat state by rewind wheel
Print font missing, with
white lines
Ribbon with folds,
damaged
Please roll the ribbon to a
flat state and print with a
good ribbon
Uneven paper
Please print with flat
paper
The printer cannot
automatically absorb
paper
The cover is not properly
closed.
Please check that both
sides of the cover are in
place
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Table of contents
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